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Technical Sales | End User | Mining
Michael Page, Newcastle
Key Responsibilities:Develop and execute strategic sales plans to drive revenue growth within the mining sector, leveraging my client's polymers and fluids solutions.Cultivate and maintain strong relationships with end users in the mining industry, understanding their unique needs and providing expert guidance on product selection and implementation.Collaborate closely with internal teams to ensure seamless delivery of solutions, from initial inquiry through to post-sales support.Stay abreast of industry trends and competitor activities, providing valuable insights to inform product development and sales strategies.Effectively manage sales pipelines, forecast accurately, and meet or exceed sales targets while upholding the highest standards of professionalism and customer service.Successful Candidates:Demonstrated track record of successfully selling technical products within the mining sector, employing a consultative and collaborative approach. Previous experience in product consumables or chemical space is highly desirable.Strong ability to drive new business development while also effectively managing existing accounts, demonstrating a balance of hunting for new opportunities and nurturing relationships to grow wallet share.Proven capability to manage sales cycles of at least 3 months, with a proactive approach to seeking out new business opportunities through outbound prospecting efforts.Exceptional interpersonal skills with the ability to build and maintain relationships across various levels of the customer hierarchy, from process engineers to procurement teams.Flexibility and willingness to travel, covering the NSW region with a focus on the Newcastle/Hunter/Central Coast area, as well as periodic travel to WA approximately every 4 weeks.
Customer Success Account Manager
Microsoft Games, Sydney, Any
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM within our Enterprise Commercial, where we empower our customers to deliver world class solutions to New Zealand's commercial enterprise customers using the best Microsoft has to offer. The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer industry trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud. About You: Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer. You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment, Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented. A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge. Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.Responsibilities• Driving customer cloud adoption and customer success is the prevailing business priority • Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud. • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage • Creating customer value by accelerating cloud consumption/usage, supportability • Improving the customer experience with technical intensity and actioning customer feedback • Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantageQualificationsThe successful candidate will be able to demonstrate a mix of the following skills and experience: • Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes • Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives • Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable • Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail. • Account Planning: Experience in managing a portfolio of customers and participating in account planning • Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users • Industry Knowledge: We are interested to hear if you have knowledge and experience within Energy or gaming sector as this would be considered an advantage • Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:15 AM
Analyst, Dayforce Support
Fairmont Hotels and Resorts, Toronto, Any, Canada
Company DescriptionWe are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.Job DescriptionThe Analyst, Dayforce Application Support will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform, Dayforce by Ceridian. A successful candidate will have the ability to build strong relationships across all levels while demonstrating superior customer serviceApplication Support (80%)Assist Accor's NCA hotels, residential properties, and other business sites with configuration enhancements or issues including but not limited to:rules and policies pertaining to scheduling, timekeeping, punch policies, time off entitlementsupdates and maintenance of the site and on-site departments, jobs, and positionsupdates and maintenance of payroll earnings and deductions codeschanges in legislative, regulatory and/or union rulesLiaise with key stakeholders, 3rd level support staff (Ceridian, Users, IT staff, and Global support teams) as well as end-users to ensure at the system works at optimal levels of performance and availabilityAssist with on-site training for the Workforce Management, People, Payroll, and other modules within Dayforce at locations across North AmericaUnderstand and respond proactively to business needs as they apply to the usage and support of restricted systems and/or applicationsTrack change requests and evaluate need for system configuration changesDevelop and maintain up-to-date training resources, tools, documented best practices and workshops for back office, end users and system administratorsCreate a yearly calendar to proactively schedule and address critical and/or reoccurring tasks (i.e. CBA negotiations, tax updates, year-end procedures, ACA reporting and filing)Conduct regular audits on the Dayforce system and current configuration to ensure compliance with federal, state/provincial, local laws, and company policy Projects (20%)Provide support in planning, testing and implementing application upgradesWorks cross-functionally as appropriate to facilitate the roll-out and deployment of additional interfaces or integrationsAll Mergers and Acquisitions where system implementation is requiredThis role will be required to travel approx. 10%QualificationsHands on experience supporting and maintaining Dayforce environments and applications3-5 years' experience supporting an HCM/Payroll systemBilingual in both English and French preferredMust have strong analytical and problem solving skillsAbility to handle complex business problems within the context of technical solutionsAbility to manage multiple tasks and support calls with minimal directionExperience using MS Excel to combine, integrate and review data - comfort with the xml format a definite assetExperience using MS Teams and SharePoint to collaborate with other team membersExceptional time management and project management skillsAbility to lead, collaborate & work effectively within cross functional teamsAbility to simplify documentation and technical information for the larger non-technical audienceExperience developing training guides, processes, and reference documents as well as delivering training workshops, webinars, and other learning toolsExcellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the within the Corporate office and property sites.Ability to handle complex business problems within the context of technical solutionsAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS#LI-GY1Salary: . Date posted: 04/17/2024 06:10 AM
Courier Team Lead - Bathurst, NB (FedEx Ground employees only)
Federal Express, Inc., BATHURST, Any, Canada
This is an interview position.GENERAL SUMMARYTo assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Educational Requirements High school diploma/equivalent Related Experience Requirements Minimum number of years required for entry to this job2 years current courier experience Technical Skill Requirements Solid knowledge of the following:Must possess a valid full drivers license and have a good driving record.Ability to successfully complete all basic and recurrency training.Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.Some knowledge of Federal Express operations and Canadian Customs regulations an asset.Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.Ability to prioritize and delegate in a time-sensitive manner. Interpersonal Skill Requirements Demonstrated excellent interpersonal, customer relations and communication skills.Good analytical, problem solving, prioritization and organization skillsTeam playerDISCLAIMERThis job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administeredSalary: . Date posted: 04/18/2024 06:39 PM