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DESCRIPTIONWe're seeking an Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based across Australia and New Zealand. Our TAM's are trusted advisors who help Amazon's largest and most strategically important Australian and New Zealand Public Sector customers navigate the operational challenges of cloud computing. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You'll help craft and execute strategies to optimize our customers' adoption and use of AWS services. Key job responsibilities As a leader you will: - Lead a team of Technical Account Managers (TAMs) to solve business problems - Influence the strategic direction of your team and delivery to improve the customer experience - Drive internal strategic communications - Advocate for your customers and own their transformation journey. - Manage customer sentiment and recovery during service events, including executive engagement - Assist with problem escalation and support your team in resolving critical customer issues - Understand operational excellence in the cloud and help your TAMs make recommendations to customers- Mitigate risks and remove blockers for your team and customers - Grow the team's capability through people development and recruitment - "Think Big", by creating mechanisms that allow us to scale while we continue to expand the team A day in the lifeYou'll have a direct impact in enabling public sector customers across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You'll also have the chance to receive mentorship and gain AWS certifications. About the teamThe Australian and New Zealand Enterprise Support (ES) Public Sector team partners with government entities to improve the quality of citizen services. We are technical leaders setting direction for our customers to operate secure digital platforms at scale. We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSBASIC QUALIFICATIONS- Track record of leading high performing technical teams remotely- Experience in direct customer facing engagement with strong executive presence - Experience scaling an organization through rapid growth or expansionPREFERRED QUALIFICATIONS• Experience in technical account management, business relationship management or consulting• Experience working with Australian and/or New Zealand Public Sector customers• An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)• Experience with AWS service offerings• Record of driving projects to improve the technical support experience with a strong customer and quality focusAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 09:13 AM

Change the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world. Why you'll love working for Siemens! Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems - Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events and offsite business events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2024 and Greater Toronto's Top Employers 2022. What will you do? We are looking for an HVAC Technical Sales and Operations Manager to support our Value-Added Partner (VAP) Channel (Indirect Channel) and other Channels in our Siemens Building Products (BP) group. As a Technical Sales and Operations Manager your primary focus will be to provide technical product sales, and application expertise related to the Building Automation Product Line. You will be responsible for consulting, training, and supporting Siemens Value Added Partners (VAPs) providing expertise and leadership in the successful and profitable engineering, installation, and commissioning service of the Siemens Building Automation Products. Your contribution to the success of the Building Products Business Unit will be by focusing on onboarding new partners using Siemens HVAC Portfolio, TALON, Desigo Automation product lines, BP Systems (BACnet / LON): Tridium Niagara, Gamma, Desigo, Climatix and legacy products along with a detailed understanding and experience with day-to-day Partner operations and in-depth job understanding (i.e., project management, engineering, commissioning, etc.). You will also provide technical sales assistance during discussions with either customers, contractors or specifying engineers to promote Siemens or help close sales. You will report to the Business Unit Head. Onboarding all Automation VAP partners, teaming with the territory sales manager. Providing updates and trainings and developmentsto VAPs in the application of new and existing products Reviewing, pre-qualifying and assessing new potential VAPs Responsibility is primarily tactical/operational in nature but greatly drives the success of the strategy. Responsibilities include: Independently manage partners to achieve profitable growth and volume requirements Present, promote, and sell Automation solutions to existing and prospective partners Establish, develop, and maintain positive business and customer relationships Develop partnerships with existing customers to increase their share of wallet while prospecting new partners to increase market share and exceed sales targets Develop a proactive response to customer needs and business priorities utilizing Siemens resources and operating in a time-efficient and organized manner Define strategies and business plans to increase market growth across the account base to meet or exceed sales targets Monitor sales activity and conduct regular reviews with partners Become a trusted advisor to our partners by demonstrating strong industry and product knowledge Perform to plan. Set weekly, monthly, quarterly, and annual sales goals for overall sales, sales calls, product mix/segmentation, new prospects, training, and many other sales metrics. Develop and demonstrate a strong understanding of the customer's business. Identify where Siemens can add value through our technology and solutions. Penetrate new markets or accounts, identify, and develop relationships with the key decision makers, uncover new business opportunities, recommend differentiated solutions, negotiate, and win new customers. Identify opportunities for replacing competitive solutions with Siemens solutions, qualify the opportunities, progress, and close. Effectively leverage internal Siemens resources to maximize win rate. Represent Siemens with our customers in a responsive, professional, proactive, and ethical manner that reflects well on our company and core values Engage at multiple levels with target customers Coordinate customer-facing and internal efforts to produce winning value propositions and proposals that win new customers and achieve or exceed business goals. Leverage best-in-class sales methodology to maximize sales potential Strong emphasis on disciplined usage of our Customer Relationship Management Software (CRM) and accurate weekly forecasting, monthly pipeline reviews, and quarterly plan. Maintaining a funnel of vertical market prospects to add Siemens automation solutions and products, optimizing current market conditions. Assist in developing and rolling out programs for the 3rd party solution partner channel. What will you need to succeed? Bachelor's degree or equivalent experience with a concentration in engineering. 5+ years' experience required in field operations or engineering role working with Value Added Partners or distributors. 5+ years of technical experience preferred, preferably in a field office in the HVAC industry. Ability to travel. Preferred qualifications: 5+ years of AutoCAD experience a plus. Solid understanding of the HVAC industry. Experience in an HVAC training role a plus. Proven communication and presentation skills. Self-motivated teammate with the ability About us. We share our ideas and champion the people behind them. For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada's passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us. To learn more about Siemens Canada, visit our website at www.siemens.ca While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. #LI-HybridSiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 03/29/2024 02:48 PM