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Assistant Barista Manager
Compass Group Canada, Toronto, Ontario, Canada
What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we're here to serve. Because of what we do, people share so much more than a meal. And that's why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryNow, if you were to come on board as one of our Assistant Barista Managers, we'd ask you to do the following for us:• Welcome customers by determining their coffee interests and needs• Educate customers by presenting and explaining the coffee drink menu, answering questions• Prepare coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cafe latte, and cappuccino• Sell coffee and coffee grinding/brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates• Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar• Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs• Maintain a safe and healthy work environment by following organization standards and sanitation regulations• Improve quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar• Recruit, hire, schedule and perform general administrative duties.• Ensure excellent client relationships and client satisfaction with the service and menu options.• Achieve compliance with Compass' Quality Assurance, Occupational Health and Safety Act and WHMIS regulations.• Initiate frequent workplace inspections and WHMIS training of all staff and effectively manage all.Think you have what it takes to be our Assistant Barista Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.• At least two years of related cafe/barista management experience• The ability to control food and labour costs.• A strong motivator, mentor and leader with management skills.• A detail-oriented individual and a strong team player.• Outstanding client relationship skills.• Excellent communication skills (written and verbal).• Proven Microsoft Office skills (Word, Excel, Outlook).• Excellent customer service skills• Previous work experience as a Barista is an asset• Ability to understand and carry out oral and written instructions and request clarification when needed• Strong interpersonal skills and ability to work as part of a team• Physical ability to carry out the duties of the positionCompass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/01/2024 04:11 PM
Micro-Market & Barista Bar Manager
Compass Group Canada, Toronto, Ontario, Canada
What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we're here to serve. Because of what we do, people share so much more than a meal. And that's why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryThe Micro-Market & Barista Bar Manager is responsible to manage day-to-day operations for a single unit, including ensuring that work is completed, scheduling staff, controlling costs, resolving issues or complaints, and managing people.Now, if you were to come on board as a Micro-Market & Barista Bar Manager, we'd ask you to do the following for us: Manage the day-to-day operations of the unit by delegating work and providing direction to staff, in order to ensure that all tasks are completed to deliver services and production at the expected level Coordinate scheduling of unit staff to ensure there is adequate coverage to deliver against expectations Manage costs to stay within unit budget Resolve requests, complaints, and concerns Monitor unit's compliance with Quality Assurance and Health & Safety policies, and initiate corrective action as required Manage, coach, and develop unit staff to achieve unit and team goals Establish a marketing initiative process to increase business volumes. Think you have what it takes to be our Micro-Market & Barista Bar Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role. College diploma in hospitality or food service or equivalent experience 3 years' relevant experience within food service or hospitality industry Past experience with managing, supervising, coaching and developing others Strong customer service and interpersonal skills Basic financial and budgeting skills Solid written and verbal communication skills Proven organizational, time management and leadership skills Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/12/2024 04:12 PM
Quality Manager
Michael Page, Sydney
As Quality Manager you will be responsible for the design, deployment and then implementation of a quality management programme from quality assurance to control.This could look like:Establishing and defining product quality standardsDeveloping quality processes and proceduresWorking closely with suppliers to ensure quality of productContinuous improvement activitiesSetting up quality control and inspection processesWorking with and managing performance of 3rd party suppliersCoach and lead Quality team as it growsOur ideal candidate comes previous experience setting up a quality system and processes. Alternatively to know what good looks like and are keen to take the next step in your career. You will also have:At least 5 years experience at a Quality Manager level, ideally in cosmetics but we are open to the wellness/lifestyle or FMCG industry alsoStrong analytical skills and critical thinkingExcellent stakeholder management skillsIn depth understanding of quality - AQL, root cause analysis, capa managementAbility t travel domestic and internationally as required Highly desirable is experience performing supplier audits and a qualification in chemistry/engineering or quality management
Operations Service Manager-Below Wing (YYZ)
Delta Airlines, Toronto, Any, Canada
Canada, Toronto Airport Customer Service 23-Apr-2024 Ref #: 24495 LinkedIn Tag: #LI-BM4How you'll help us Keep Climbing (overview & key responsibilities)The Operations Service Manager (OSM) is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. It is responsible to work together with WestJet to drive baggage connectivity, ITD process as well as build a strong relationship with airport authorities to handle ad-hoc operational requests. As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings. The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.  You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion leading other through change. The qualified candidate must be strategic in thought processes and decision-making. The qualified candidate must also have the capability to measure and analyze employee performance using performance management tools, available customer service and operational metrics, job shadowing and direct observation. Must champion recognition and rewards.  As part of the station leadership team, the successful candidate will be responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action. The successful candidate must be a strong advocate of employee recognition. Continued training and development in building leadership capabilities is expected. As a Delta leader, the Operations Service Manager will be required to develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being. What you need to succeed (minimum qualifications) For Below Wing OSM positions, ramp, and baggage experience.  Embraces diverse people, thinking and styles. Consistently makes safety and security, of self and others, the priority. Demonstrates expertise in operations and strong customer service skills. Working knowledge of Delta policies and procedures Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements. Strong written and verbal communication, including platform/presentation skills. Ability to coach and deliver feedback for developmental purposes. Must be approachable and have interpersonal skills that foster trust and respect. Experience managing conflict and resolving problems effectively. Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports. Must be able to balance multiple priorities within established time constraints. Proficient in MS Office applications Must be performing satisfactorily in current position.   Knowledge of Deltamatic, ALIS, Loadtrack, Safetrack and another relevant airport technology  Demonstrates that privacy is a priority when handling personal data. Embraces a diverse set of people, thinking and styles. Consistently makes safety and security, of self and others, the priority. What will give you a competitive edge (preferred qualifications) Three years of ACS experience in operations College degree and current leadership experience Previous leadership experience, including direct reports. Salary: . Date posted: 04/24/2024 04:41 AM