Overview of salaries statistics of the profession "Technical Customer Service Security Associate in "

BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:12 PM

BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamDESCRIPTIONRing is looking for a Senior Software Development Engineer to join and help grow the Ring Authentication Services team. The Ring Authentication Services team is critical in providing a secure and reliable set of services for Ring Neighbors, Ring Devices, and others to connect to Ring Cloud.The ideal candidate will be curious, creative, goal-oriented, and excited to support their own team members as well as a strong sense of customer obsession for our wide variety of customers. You take ownership of your work and are passionate about software quality, consistency, maintainability, performance, and security. You will own the maintenance, design, development, and delivery of Ring's authentication services for our Neighbors and others. Key job responsibilities- Design, create, and update core functionality of Ring Authentication services. - Drive the technical direction and architecture of large, complex software system- Identify opportunities to improve the stability, performance, and security of Ring Authentication services- Work closely with a diverse group of stakeholders including Product Managers, Data Engineers, Operations, internal technical teams and leadership to define business opportunities and then drive end-to-end solutions and product roadmap.- Coach, and mentor individuals; build a strong cross-functional organization.- Provide technical expertise and leadership throughout product life cycles, influence software engineers best practices for your team and own operational excellence of large scale production servicesAbout the teamSince it's founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring's smart home security line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working to bring communities together. We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/16/2024 09:03 AM

BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 5+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, RubyDESCRIPTIONAmazon Web Services Direct Connect is a unique software defined network that provides customers with a dedicated network connection from their on-premise network to the cloud. Building and scaling the largest customer facing network in the world comes with unique challenges, and we are always looking for solid engineers to assist us in this endeavor. We're looking for systems development engineers who have experience in system engineering, system automation, operational posturing, and system analysis.In AWS Direct Connect, we are looking for a System Development Engineer to help us scale systems and tools that our customers use. Our goal is to eliminate human intervention and errors from network engineering services, including initial deployment and sustaining operations. We look for innovative ways to automate and scale our network as we expand, while driving complex issues to resolution. In this role, you will own the development and improvement of configuration deployment systems and pipelines, build automation systems, and systems integration components across a complex and interconnected tool ecosystem, enabling network engineering teams to improve service delivery and continually scale the network. We want someone who's enthusiastic about the potential of cloud computing, networking and about creating simple, robust system management systems. The ideal candidate will have passion and talent for solving complex problems of scalability and availability in a massively distributed system.You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in software defined networking and cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing and believe that world class service is critical to customer success. You will work alongside some of the best software and network development engineers in the world, helping to continue design and deliver the Direct Connect product. You'll know what it means to operate, scale, and posture the largest customer-facing cloud network in the world. You will measure your success, and it will be visible.Responsibilities: - Automate network operations and deployment tasks by creating and maintaining existing software components. - Design systems management solutions using automation and self-repair rather than relying on alarming and human intervention. - Understand how commodity servers, operating systems, and networks functions perform and scale. - Possess excellent troubleshooting and problem analysis skills. - Drive technical innovation and efficiency in infrastructure operations via automation. - Create processes that enhance operational workflow and provide positive customer impact. - Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation. - Avoid re-inventing the wheel and develop simple, repeatable solutions and processes - Act as a technical point of escalation & mentor for junior staff. - Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources. - Develop appropriate metrics to demonstrate performance at improving operational efficiency.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience with PowerShell (preferred), Python, Ruby, or Java- Experience working in an Agile environment using the Scrum methodologyAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/16/2024 10:26 PM

BASIC QUALIFICATIONS- Experience with two or more of the following: networking fundamentals, security, storage or databases (relational or NoSQL), operating systems (Unix, Linux, or Windows)- Bachelor's degree- Experience with at least one currently relevant, industry standard programming language (Python or JavaScript preferred)- Passion for technology and learning- Some travel will be requiredDESCRIPTIONAre you a builder who can think outside the box? Are you passionate about scaling a unique initiative globally? AWS GameDay is a gamified learning event that challenges participants to use AWS solutions to solve real-world technical problems in a team-based setting. Unlike traditional workshops, GameDays are open-ended and non-prescriptive to give participants the freedom to explore and think outside the box. Our main goal is for customers to use GameDay as a learning mechanism which will ultimately help them operate their businesses smarter on AWS. We host GameDay events publicly at conferences such as re:Invent, and privately for customers ranging from startups to large enterprises.We are looking for a GameDay Solutions Architect who will build and maintain our content portfolio, assist with the development of new tools, and improve the participant experience as we deliver events worldwide. If you have development experience at a startup or in a similar fast-paced environment, are excited to work with modern tools, can operate efficiently through ambiguity, and deliver on-time then this job is for you. You will enjoy this role if you are a problem-solver with broad technical skills and have the ability to drive technical conversations. The team is small and focused today, but will grow over the coming year, providing ample opportunity to flex your skills and play to your strengths.As a GameDay Solutions Architect, your top priority will be producing and maintaining fun, exciting, and educational content. You'll also help define our roadmap and development workflows, ensuring that development practices are held to a high standard. You will understand the latest cloud market trends to determine what content our customers want more of, and what services are in-demand, in order to strategically build new challenges. Your cloud experience will allow you to understand common customer pitfalls and pain points, and where GameDay can help transfer knowledge to customers in their day jobs. You will write documentation such as operator guides and FAQs covering content so that other AWS teams can run GameDays for their customers in hands-on enablement events.At Amazon it is always Day One: we never stop building and innovating on behalf of our customers. The same is true when it comes to diversity. Using our Leadership Principles to guide us, we are innovating in diversity, inclusion, and equality like we do in all areas of our business: using data, thinking big, and building disruptive solutions. We seek diverse builders from all walks of life to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.May require up to 20% travel.Key job responsibilities- Ensure partner success in designing, building, and migrating applications, software, and services on the AWS platform.- Lead architectural discussions and design exercises to create world-class solutions built on AWS while ensuring solutions are designed for successful deployment in the cloud.- Work directly with AWS engineering teams to advise on their roadmap, assist with architecture design, guide their implementation and help promote their services as a catalyst.- Drive organizational technical initiatives from ideas to fruition including design, implementation, automation and scale.- Be an AWS evangelist. Educate customers of all sizes on the value proposition of AWS.- Author or otherwise contribute to AWS customer-facing publications such as whitepapers, blogs, and proof of concepts.- Build relationships with senior technical individuals internally and externally to enable them to be cloud advocates.- Capture and share best-practice knowledge amongst the AWS Solutions Architect community.About the teamWork/Life BalanceOur team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Inclusive and Diverse CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience implementing a cloud-based technology solution- Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps- Working knowledge of AWS services.- Has the AWS Solutions Architect Associate certification- Professional experience architecting/operating solutions built on AWS- Strong written and presentation communication skills- Experience working within software development or Internet-related industries- Experience migrating or transforming legacy customer solutions to the cloud- Experience building, delivering, and participating in hands-on technical trainings (workshops, hackathons, bootcamps)- Has experience applying gamification to training or competitive environments.- Has a history of building and delivering small projects with othersAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/22/2024 10:47 PM