Overview of salaries statistics of the profession "Administration Support in Australia"

Why work withus:Everychild and young person deserves a great education.We have astrategy that aims to unlock every child’s potential now andinto the future, one that in partnership with learners, students,parents, and the wider South Australian community will build aworld-leading public education system. One that is equitable andprioritises learning and wellbeing.Togetherwe will make our education system the best it can be.When ourchildren and young people thrive, so do our communities and ourstate.About theRole:We areseeking a talented Youth Support Worker to join our team on acasual basis. In this role, you will contribute to the social andeducational development of students and support their integrationinto the community.Keyresponsibilities will include: Contribute to the development of a supportive, safe, and educational setting for students at Wiltja Boarding by ensuring the implementation and maintenance of all official processes, systems, and procedures. Engage with students in a positive manner and ensure that student behaviour is addressed as required by Wiltja Boarding policies and processes in a highly collaborative and consistent manner. Ensure that issues or concerns are promptly raised with the Leadership team and that mandatory reporting is completed. Contribute to the social/personal skills and educational development of students with the implementation and delivery of programs that encourages education and recreation by supporting students understand their responsibilities and to develop positive relationships with others. Assist the development of an extensive health care program and in particular focus upon health and hygiene issues by monitoring of the emotional and physical needs of students and reporting issues promptly to the Leadership team. Support health administration procedures including the supervision and administering of medicine to students. Assist and support the effective running of Wiltja Boarding by actively engaging in the delivery of cleaning, catering, and laundry provision. Support the schooling of students by liaising with school staff and ensuring that students are prepared for attendance at school and are punctual in their movements to and from school and other activities.Qualifications: Desirable a professional qualification in youth work, community services, or an allied field. SpecialConditions:Thesuccessful applicant is required to gain a Department for HumanServices (DHS) working with children check (WWCC) prior to beingemployed which is required to be renewed every five years beforeexpiry. The incumbent will be required to undertake RRHAN –EC(Responding to Risks of Harm, Abuse and Neglect - Education Care)Facilitator Lead (Masterclass) extended course or the online(Fundamentals) course which will be required to be updated everythree years. For allother Special Conditions please refer to the attached PositionDescription.Enquiries:Enquiriescan be directed to Cheryl Arthur, Manager, via Tel: (08) 8359 -4620 or Email: [email protected]. ApplicationInstructions:Applications should bemade through the IWorkForSA website.Applicants are requiredto submit a CV, Employment Declaration, and a cover letteroutlining your suitability for the role.People ofAboriginal or Torres Strait Islander descent and/or those who havea disability are strongly encouraged to apply.AdditionalNote:The Youth Support Worker Temporary Pool will remain active up until 7 December 2024. Applicants may submit their application of interest at any time during this period. Recommended applicants will be eligible for upcoming casual/term opportunities and may be contacted as they arise. Applications close: 07/12/2024 11:30 PM Attachments:- OPS02 Youth Support Worker - Role Description.pdf- VL233 Pre-employment declaration.pdfFlexibility StatementThe South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Location: North West Region | Edenhope Job type: Part time Organisation: Grampians Health Salary: Salary not specified Occupation: Health and Allied Health Reference: 18197 Job posted: 12/12/2023 Closes: 30/04/2024 Occupation: Health and Allied Health Classification: Job duration: Not provided Contact: Kirily Ryan - 0355859825Jo Grant - 0355859830 Reference: 18197 Occupation: Health and Allied Health Salary Range: Salary not specified Work location: North West Region | Edenhope About the roleDo you have a desire to help others, and enjoy variety at work? We are looking for Health Care Workers to join our Social Support program within our Primary Health Department and make a meaningful contribution to the health, well-being and dignity of all clients.Key ResponsibilitiesProvide person-centred care through effective relationships with clients and carers to understand their needs and respond promptly and appropriately.Assist clients in accessing high-quality services that supports them to maintain and/or improving their health and wellbeingProvide personal care for clients as required within your scope of practiceMaintain client documentation and organisational reporting requirementsMaintain staff and client confidentiality at all timesCulture & Benefits At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.Flexible work arrangements and purchase leave opportunitiesSalary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidaysStaff rewards and recognition programsAbout Grampians HealthGrampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing workforce and community needs, for the long term.This partnership follows years of strong collaboration and close partnerships between the four health services. Together, we will deliver better healthcare, enhance services and advance careers, closer to home, now and into the future.A career with Grampians Health means you are connected and are part of a team providing quality healthcare to rural and regional communities. Our communities are diverse, as is our workforce, with expert clinical staff from across the world choosing to live and work in our beautiful region.Grampians Health provides acute, maternity, mental health, allied health, aged care, administration and support services.  This means your career will be as diverse and rewarding as you strive to be.Edenhope region Grampians Health Edenhope is located in the Victorian country town of Edenhope.  It is surrounded by nature reserves, wineries and beautiful walking and biking trails. Grampians Health Edenhope also provides a wide range of services such as acute nursing, aged care nursing, district nursing and community nursing to name a few.How to applyClick APPLY or contact Kirily Ryan, Social Support Coordinator on 0355859825 for a confidential discussion.All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask.  Additional PPE requirements are role-dependent.Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 2+ years of technical support, or 2+ years of system administration experience- Bachelor's degree- Experience troubleshooting and debugging technical systems- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.- Effective oral and written communication skills- Strong customer focus- Strong multitasking skills- Self-starter who is excited about technology- Experience working with customersDESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesFirst and foremost this is a customer support role - in The Cloud.On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.Career development: We promote advancement opportunities across the organization to help you meet your career goals.Training: We have training programs to help you develop the skills required to be successful in your role.Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sA day in the lifeEvery day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting, or experience managing full application stacks from the OS up through custom applications- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.- Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment. • Experience working with customers•- Experience analyzing, troubleshooting, and providing solutions for technical issues • Some programming / scripting experience (Java, Perl, Ruby, Python)•Salary: . Date posted: 04/06/2024 09:31 AM

Permanent full-time position | Located in Rose Park | $77K to $88K + superSmall, structured, progressive organisation | Supported professional developmentOpportunity for input across the business | Free onsite car park About the companyPortable Long Service Leave (PLSL) is a statutory body that administers a portable long service leave scheme for the South Australian construction industry. In SA, employees performing building, electrical or metal trades, working predominantly on site are entitled to portable long service leave, meaning they don't have to work with the same employer for 10 years in order to be eligible. For more information, please visit www.portableleave.org.au.About the roleAs the Senior Administration Officer, you will report to the CEO and provide support to both the CEO and the Board as well as undertaking a broader remit in administration, human resources, policy and procedure, reporting, compliance and more. You will be pivotal in staff engagement and the development of the culture across the office.Duties Executive and Board support, including agendas, packs and minutesGeneral office management such as facilities and supplies managementHuman resources, including recruitment, staff onboarding, performance reviews and document managementCoordinate review and update registers, policy’s and procedureRepresent PLSL internally and externally in a cohesive and supportive mannerSkills & ExperienceExperience supporting a Board, committee or similar function.Demonstrated, relevant experience in an environment where frameworks, structures, registers and policies drive the administrative activities of the business.Excellent interpersonal, verbal and written communication skillsEnjoyment of a small team environment and a broad dynamic roleNational Police Check, or willingness to undertake Culture & benefitsOpportunity to have input across the breadth of the businessEmployee wellbeing valued through creating a good work life balanceSupported professional development opportunitiesFree onsite car parkingSmall, cohesive, well-oiled team ready to welcome a new key playerHow to ApplyClick APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Samara Dela Roza quoting reference number JO-2401-9023. Telephone enquiries are welcome on (08) 8100 8834.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER TRIAGE: A Triage Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) who provide first level voice support to our customers along with managing associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad Work Hours: We are a 24x7 Support Hub, the candidate hence needs to be ready to work in any shift available and be ready to change shifts based on business requirements from time to time. Skills and Experience Masters Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Overall work-experience of 12+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles. Skills Desired: MBA (or equivalent work experience) and / or Industry certifications like PMP, PRINCE2, ITIL, Six Sigma etc Functional or technical salesforce.com application knowledge Experience in managing global customers Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirement including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management About Salesforce: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/20/2024 03:13 PM

DESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).PREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/21/2024 09:15 AM

Education Industry|Great team culture Our client sits within the education and training industry.As an Administration Assistant, you will play a vital role in ensuring the smooth and efficient operation of our office. From managing schedules to coordinating meetings and handling administrative tasks, you will be predominantly supporting colleagues and executives alike. Responsibilities:Provide administrative support to the management team, including calendar management, scheduling meetings, and making travel arrangements.Assist with the preparation and distribution of documents, reports, and presentations.Maintain organised filing systems and ensure all documents are easily accessible.Handle incoming calls, emails, and inquiries, directing them to the appropriate person or department.Assist with event planning and coordination.Collaborate with colleagues to streamline processes and improve efficiency in office operations.Perform general office duties such as ordering supplies.Requirements:Proven experience as an administrative assistant and education industry previous (desired).Strong organisational skills with the ability to prioritise tasks and manage time effectively.Excellent communication skills, both written and verbal.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.Attention to detail and accuracy in all tasks.Ability to maintain confidentiality and handle sensitive information with discretion.Flexibility to adapt to changing priorities and work independently or as part of a team.Great work culture, supportive team members.

BASIC QUALIFICATIONS- Requires minimum of 2+ yrs experience in relevant technical position- Experience troubleshooting and debugging technical systems- Bachelor's degree OR equivalent experience in a technical position.- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.- Experience with web-based services and applications, Apache, Knowledge of client/server and distributed systems architectures. Tomcat etc.- Strong Windows system administration skills.- Experience in troubleshooting OS issues, handling Clusters & knowledge of Windows filesystems.DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer in Amazon Web services you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilities• Learn and use ground breaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with AWS teams to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeFirst and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques• Engineer may also coach/mentor new hires, develop & present training, participate in new hiring, write tools/script• Career development• Training: We have training programs to help you develop• As we operate on a follow-the-sun model, with sites located globally, there is no after hours on-call or mandated overtime in this role.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in troubleshooting filesystem and scripting (i.e. bash, Python, PowerShell etc.),REST API based services- Prior working experience with AWS e.g. AWS Windows EC2, Workspaces, AppStream, System Manager.- Experience with Cloud architecture patterns and distributed computing concepts- Exposure to OS and networking security concepts and standard methodologiesSalary: . Date posted: 03/29/2024 09:26 AM

Immediate Start|Opportunity for PermanencyPage Personnel is partnering with an accounting organisation who has a passion for supporting small businesses nationally through their growth, productivity and prosperity.Monitoring and Updating existing Customer BaseSupport Business Events, Discussion Groups and Committee MeetingsWorking the centralised Task System managing incoming membership applications Support in Hosting Work Events (occasional out of office hours)Supporting with Inbound and Outbound EnquiriesOrdering of office suppliesPhone and email managementGeneral Administrative DutiesJunior to Intermediate Administration Experience SuitedSomeone who is interested to up-skillGreat ability in using initiativeExcellent organisational and planning skillsGood Communication Skills, both written and verbalConfident, with strong Customer Service SkillsApproachable and friendly personalityHigh level of ProfessionalismPositively contribute to a team environmentSelf-motivated with the ability to work autonomouslyMust have Full Working Rights in Australia (No Working Holiday Visa's)Working from Home FlexibilityOpportunity for Temporary to Permanent ContractTraining and on the job support providedFull Time Hours (Monday - Friday)Office Social EventsWork Phone and Laptop ProvidedGreat opportunity for someone looking to advance their careerOffice Building Facilities: Gym, Fitness Classes, End of Journey Facilities, Tennis and Basketball Courts

BASIC QUALIFICATIONS- Speak, write, and read fluently in French- 3+ years of network and operating system support experience- Bachelor's degree in computer science or equivalentDESCRIPTIONAs the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams spam across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the 'Cloud Ambassador' across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.Would you like to equip with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for! WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Work on critical, highly complex customer problems that may span multiple AWS services• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.• Drive tactical & strategical projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).WHY AWS SUPPORT? - First and foremost, this is a customer support role - in The Cloud.• On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone. • You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goalsAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Experience with virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen)- Experience with database administrationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/27/2024 10:13 PM

BASIC QUALIFICATIONS- Experience in troubleshooting with System Administration with Linux.- Experience with Networking and troubleshooting.- Understanding of virtualization and cloud computing.DESCRIPTIONABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs• Interact with leading engineers around the world• Partner with Amazon Web Services teams to help reproduce and resolve customer issues• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services• Drive customer communication during critical events• Drive projects that improve support-related processes and our customers' technical support experience• Write tutorials, how-to videos, and other technical articles for the developer community• Work on critical, highly complex customer problems that may span multiple AWS servicesWHY AWS SUPPORT?• First and foremost this is a customer support role - in The Cloud• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.ROLE DESCRIPTIONThe Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, and acting as the voice of the customer to internal teams across AWS.Want to know what's it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience managing full application stacks from the OS up through custom applications- Knowledge of AWS and Cloud Computing concepts- Understanding of Security best practices- Understanding of distributed computing environments and methodologiesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 08:58 AM

BASIC QUALIFICATIONS- Fluency in both written and verbal Portuguese- 3+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems- Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the 'Cloud Ambassador' across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.Would you like to equip with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for! WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Work on critical, highly complex customer problems that may span multiple AWS services• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.• Drive tactical & strategical projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).WHY AWS SUPPORT? - First and foremost, this is a customer support role - in The Cloud.• On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone. • You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goalsAbout the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. About AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Canada Amazon offices.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- MS or PhD in related field- Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management- Demonstrated expertise in systems administration (Linux/Window), network administration- Experience in programming and/or managing full application stacks from the OS up to custom applications- 3+ years of experience in BigData, AIAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/27/2024 08:52 AM

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.- Experience in Business Analytics application, support, and troubleshooting concepts- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilitiesLearn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeFirst and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThis Analytics role supports our services that focus on Analytics technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in a customer support environment- Experience analyzing, troubleshooting, and providing solutions to technical issues- Familiar with data warehousing and ETL process- Understanding of Cloud Computing concepts- Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript § Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis.Salary: . Date posted: 03/29/2024 10:07 PM

Permanent part-time opportunity | 20 hours per week | $117K FTE + superCentrally located in the Adelaide CBDJoin a small team dedicated to making a difference within our local community!About the CompanyNestled within the walls of a stunning heritage-listed building in Adelaide's CBD, our client is a community-focused and inclusive organisation committed to uplifting and supporting the wider community as well as those facing disadvantage. Guided by shared values of inclusivity, respect, and compassion, they strive to build stronger, more equitable communities through collaboration and advocacy. Join a close-knit team dedicated to fostering harmony and understanding and creating a better future for all.About the RoleAs the Administration and Financial Manager, you will oversee efficient administration, financial management, and strategic planning. Your responsibilities include supervising staff, managing volunteers, and fostering relationships with stakeholders. Your role will involve preparing and reporting financials, maintaining building facilities, and contributing to the development of operational strategic plans aligned with the organisations mission and values. DutiesManage office operations and staff, fostering teamworkBudget preparation and management in compliance with accounting standardsAnalyse and develop Business Cases for new initiativesCreate and manage operational, governance, and risk management policiesPrepare and complete BAS, financial reporting and reconciliations for multiple entitiesManage the asset register, governance and operational proceduresPayroll administrationEnd of month process and reportingGrant application, management and reportingSkills & ExperienceRecent success in a finance or business management roleTertiary qualifications in finance, business management or related disciplines, preferably CPAKnowledge of accounting processes, systems, and statutory compliance Proficient in MS Office and accounting software, MYOB beneficialResilience, flexibility, and effective communication techniquesNot-for-profit or human services sector experience beneficialCulture & BenefitsJoin a small team to make a big impact in people’s lives and give back to the community!An opportunity to manage business strategies in a part-time role to enjoy real work-life balanceCentral office location with flexibility in working hoursHow to ApplyClick APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Kathy Lyrtzis quoting reference number JO-2403-9181. Telephone enquiries are welcome on (08) 8100 8804.

As a Credit Support Manager I, you will directly manage a group of Specialists and/or Analysts who are responsible for 1) Engaging with our customers to offer options that provide appropriate solutions and/or 2) Processing the work associated with this function. You will use your knowledge, experience, and relationship-building skills to enhance the performance of the department, the line of business through active participation on specific projects, and as part of the Site Leadership Team.As a Credit Support Manager at JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.Job responsibilities Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications. Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business. Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary. Ensure team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations. Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards. Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation. Required qualifications, capabilities, and skills Minimum 3 years of experience in customer service or in the function being managed Verbal and written communication skills Influencing skills Change management skills Prioritization skills Data analysis skills High School diploma/GED required Preferred qualifications, capabilities, and skills Previous financial industry experience People management experience 2 years of experience in a call center environment, for call center roles If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll... Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more Provide opportunities for professional growth and advancement Provide a work environment of high-energy employees that are trained, coached, focused, and driven Provide paid classroom and on the job training, including industry leading benefits that start on day one Respect and value diversity, integrity, and teamwork Work scheduleWork schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.Salary: . Date posted: 04/01/2024 10:24 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

Reporting to Marketing and Project Manager, your role will involve:Attending meetings with various stakeholdersManaging an inboxEntering product and pricing data accuratelyUpdating the CRMLiaising with various stakeholdersOther admin tasks as requiredOur ideal candidate will have at least 3 years in an administration coordination role. You will also have:Experience coordinating multiple tasks to deadlinesBe a team playerStrong communication skillsExcellent attention to detailExperience with Microsoft suite (Intermediate skill at Excel)

BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:12 PM

BASIC QUALIFICATIONS- 2+ years of human resources experience- Experience with HR processes and systems- • Bachelor's Degree or equivalent professional or military experience.- • Experience in counseling or mentoring others, preferably in HR, Healthcare, or Crisis Management- • Experience with MS Word, Excel, Access, Outlook, and PowerPoint- • Experience working multiple projects or cases independently in an environment with changing priorities- • Experience working with confidential information- • Experience with global service and employee delivery- • Strong problem solving, time management, and priority-setting skills- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee mattersDESCRIPTIONWould you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Do you get excited about working with a highly diverse population cutting across multiple countries, cultures, and values? Getting interested? Please read on!Join our team and make a difference for Amazonians and their families. Amazon's dedicated team that provides concierge-level support for Amazon employees and their families in their time of need is growing.Amazon's Compassionate Care Services is here for employees if they are facing the loss of a loved one or a life-threatening illness. As a Compassionate Care Specialist, you will help employees and their loved ones navigate the processes, paperwork, and challenges involved with a loss or illness. Our Compassionate Care Specialists are skilled in answering challenging questions, understanding complex employee and family situations, communicating available benefits for each specific case, assisting in navigating internal departments and external vendors, and responding to changing circumstances and needs to pave the way for a connected and trusted case management experience.High-level judgment is crucial in the time-critical nature of this role. Compassionate Care Specialists must be highly attuned to how people are responding and focus on the details of each individual case. They must step back from these cases to see emerging patterns and adjust processes and support mechanisms as needed. Active listening, empathy, and problem solving are a must.Key job responsibilities• Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis, and other times of need• Leverage best practice tools and Amazon and vendor resources to understand all options available• Critically assess and adjust the case management plan to the timing of changing needs• Troubleshoot issues and seek to remove barriers for an employee• Respond to issues that may arise and ensure the right communication occurs with accurate details at the right time• Identify and solve problems, sometimes with limited information• Communicate regular updates to employees, vendors, and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state/country regulations, and company policies • Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate, and partner with our HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriateWe are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- 5+ years of human resources experience- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards- • Master's Degree in Social Work or other Health and Human Services- • 5+ years of experience as a HRBP, Case Manager, or experience in Benefits- • Experience working multiple projects or cases independently in environment with changing priorities.- • Familiarity with case management systems, reviewing cases for benefits eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management planSalary: . Date posted: 04/04/2024 10:17 PM

BASIC QUALIFICATIONS- 2+ years of human resources experience- Experience with MS Outlook, Excel, SharePoint, Amazon Projects, Word, Slack and Chime- • Experience in counseling or mentoring others, Healthcare, or Crisis Management.- • Experience working multiple projects or cases independently in an environment with changing priorities- • Experience working with confidential information- • Experience with global service and employee delivery- • Strong problem solving, time management, and priority-setting skills- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee mattersDESCRIPTIONWould you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Do you get excited about working with a highly diverse population cutting across multiple countries, cultures, and values? Getting interested? Please read on!Join our team and make a difference for Amazonians and their families. Amazon's dedicated team that provides concierge-level support for Amazon employees and their families in their time of need is growing.Amazon's Compassionate Care Services is here for employees if they are facing the loss of a loved one or a life-threatening illness. As a Compassionate Care Specialist, you will help employees and their loved ones navigate the processes, paperwork, and challenges involved with a loss or illness. Our Compassionate Care Specialists are skilled in answering challenging questions, understanding complex employee and family situations, communicating available benefits for each specific case, assisting in navigating internal departments and external vendors, and responding to changing circumstances and needs to pave the way for a connected and trusted case management experience.High-level judgment is crucial in the time-critical nature of this role. Compassionate Care Specialists must be highly attuned to how people are responding and focus on the details of each individual case. They must step back from these cases to see emerging patterns and adjust processes and support mechanisms as needed. Active listening, empathy, and problem solving are a must.Key job responsibilities• Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis, and other times of need• Leverage best practice tools and Amazon and vendor resources to understand all options available• Critically assess and adjust the case management plan to the timing of changing needs• Troubleshoot issues and seek to remove barriers for an employee• Respond to issues that may arise and ensure the right communication occurs with accurate details at the right time• Identify and solve problems, sometimes with limited information• Communicate regular updates to employees, vendors, and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state/country regulations, and company policies • Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate, and partner with our HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriateWe are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- 5+ years of human resources experience- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards- • Master's Degree in Social Work or other Health and Human Services- • 5+ years of experience as a HRBP, Case Manager, or experience in Benefits- • Experience working multiple projects or cases independently in environment with changing priorities.- • Familiarity with case management systems, reviewing cases for benefits eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management planSalary: . Date posted: 04/04/2024 10:17 PM