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Case Managers - Community Correctional Services and Youth Justice (CCP3)
Department of Justice and Community Safety, Various
Location: Various Job type: Other Organisation: Department of Justice and Community Safety Salary: $84,166 - $90,558 Occupation: Prison and Corrective Services Reference: DOJ/CCSCSEMGR Job posted: 01/03/2023 Closes: 31/12/2024 Occupation: Prison and Corrective Services Classification: CCP3 Job duration: Not provided Contact: CCS Recruitment Team | [email protected] Reference: DOJ/CCSCSEMGR Occupation: Prison and Corrective Services Salary Range: $84,166 - $90,558 Work location: Various At the Department of Justice and Community Safety, we are looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careersWe are proud of the important work we do across Victoria. Want to be part of it?Now recruiting new case managers, as well as advanced, specialist, youth justice and Aboriginal case managers.Work in a team dedicated to helping people make positive changes to their lives.Enjoy generous leave entitlements, including parental, study and cultural leave.Earn $83,333 - $103,725 per year (plus super) in a Victorian Public Service role full of future opportunities. About Community Correctional Services and Youth Justice CommunityCommunity Correctional Services (CCS) is a state-wide service that manages offenders on court orders, serious sex offenders on post sentence supervision and prisoners on parole.Evidence suggests that, when a person's risk profile allows it, community-based rehabilitation is more effective at addressing offending behaviour than time in custody.CCS staff are based out of justice service centres across Victoria, and are dedicated, compassionate and supportive role models to the people they work with.If an offender is young and doesn't pose a clear threat to the safety of Victorians, it is preferable to help them complete their sentences while living in the community. And that's where our Youth Justice Community team comes in.Our team of case managers take charge of the supervision and coordination of services for young people subject to statutory court orders. They're great listeners, and they're even better planners and negotiators.Why we love this workIf you join our CCS and Youth Justice teams, you will work closely with a diverse array of offenders. These are people who have made unfortunate decisions in challenging situations. Often, their actions have been incited by traumatic life experiences.In your work, you will hear another person's story. You will come to understand their world view. And you will hold them accountable for their decisions. You will be part of giving offenders a second chance to make a more positive contribution to the community.Your job won't always be easy, but with a strong work ethic and a belief in what you're doing, you will be able to take pride in your work and will know what it's like to make a genuine difference in someone else's life.The way progress is measured will differ with each person you work with. However, some examples of moments when staff report feeling like they've made an impact include when an offender:successfully completes their parolehandles a stressful event without reacting with angerfinds employment thanks to skills developed or facilitated through community corrections.Read about how you will be supported in your role with CCSWhat a case manager doesAs a case manager, you will help a caseload of offenders meet their court and parole conditions. You will also help connect them to community programs and services.Your objective is to reduce the risk of your caseload reoffending. There are a range of ways you will do this, including:conducting risk assessmentspreparing case plansproviding interventionsattempting to address the underlying causes of offending.Learn more about what a case manager doesIn addition to case managers, we are also recruiting:Aboriginal case managers and Aboriginal advanced case managers to work with a caseload focused on Aboriginal offenders.Advanced case managers who are responsible for applying evidence-based case management practices to offenders with complex needs and those who have committed serious offences.Specialist case managers to work primarily with sex and violent offenders.Youth Justice Community case managers and advanced care managers to work primarily with young offenders.What's in it for you ✔ A fair salary – enjoy great work conditions and salary sacrificing options. Case managers report high satisfaction in their wages.✔ Generous leave entitlements – provisions for many forms of leave; including personal, parental, carers, study, cultural, compassionate and sick leave.✔ Transparent performance framework – approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your manager.✔ Employee Wellbeing support – you are encouraged to use this short-term, confidential counselling service if you're experiencing emotional stress, relationship problems, conflict with others or personal issues. It is also available for financial counselling and retirement planning.✔ Secondments and promotions – becoming a member of the Victorian Public Service opens up a world of career opportunities, including the first priority to apply for many secondments and new roles in other business units and departments.What we're looking for in new case managersAt CCS, we regularly give new opportunities to promising candidates moving from other workplaces and similar industries, and we also support current staff to advance their careers.When appointing new case managers, we evaluate how your professional experience and personal qualities set you up to thrive in the job.We look for:a demonstrated understanding and/or practice of effective case management practicesexcellent verbal communication skills and confidence in dealing with people exhibiting challenging behavioursa proven ability to model pro-social behaviours to a caseload of individualsempathy, patience and resilience.If you've read this far and feel like you would be an effective community corrections or youth justice case manager, please apply now stating your preference in your application.Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce. The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff in a number of roles, including prison officers, community corrections officers and field officers. This support includes a culturally appropriate attraction and recruitment process. To learn more, click here or email [email protected] department is no longer required to review or collect candidates COVID-19 vaccination information as part of the recruitment process. The department is continuously committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Senior Medical Officer (w/ Relocation assistance to Halls Creek, WA!)
Scout Talent, Brisbane, Queensland
Are you a passionate Senior Medical Officer looking to make a difference in your career? Highly attractive salary circa $360,000 plus a further host of benefits, including annual airfares, salary sacrificing, relocation assistance and subsidised accommodationEnjoy six weeks of leave per year, giving you time to explore the magnificent region, camping, fishing and four-wheel driving!Hi there! We're Yura Yungi Medical Service Aboriginal Corporation (YYMS), an Aboriginal Community Controlled Health Service. Our purpose includes providing comprehensive primary health care services to the Aboriginal populations and others in and around Halls Creek. The service provides primary health care clinical services and population health programs in Halls Creek and at the outlying Ringer's Soak community.Halls Creek, a boom town at the heart of the Kimberley region, is a busy service town for surrounding pastoralists, Aboriginal communities and travellers exploring northern Western Australia. Halls Creek is also the fourth fastest-growing shire in Western Australia.Situated in the heart of the Kimberley, Halls Creek is a cultural epicentre with 6 great art centres within the district and is the gateway to a range of world-renowned natural attractions, including the World Heritage-listed Bungle Bungle ranges of Purnululu National Park and Wolfe Creek Meteorite Crater (the second largest on earth with a diameter of 850 meters).Halls Creek is just 1200 km from Darwin, 700 km from Broome and 1,050 km to Alice Springs, offering you the opportunity to explore more of the beautiful Australian outback in your spare time.About the OpportunityThe Yura Yungi Medical Service Aboriginal Corporation (YYMS) is looking for a full-time Senior Medical Officer based in Halls Creek, WA, to be an integral part of the Clinical Operations Team. This strategic and operational role, reporting to the Clinical Operations Manager and the Chief Executive Officer, is crucial for ensuring compliance with YYMS’s clinical operations, providing medical expertise, and leading in the delivery of comprehensive health care services.More specifically, your responsibilities include but are not limited to:Overseeing comprehensive primary health care service delivery and leading a multidisciplinary teamDeveloping and implementing systems for clinical care delivery and workforce managementProviding medical advice and establishing linkages with other health providers for optimum care coordinationLeading clinical quality, safety initiatives, and continuous improvement effortsManaging and supporting the professional development of General Practitioners and clinical staffEnhancing service access and income through Medicare billings and referral pathways optimisationMaintaining professional development and compliance with vocational registration requirementsPromoting a culture that respects and supports Aboriginal and Torres Strait Islander peoples' health and wellbeingPlease note: This role involves visiting a remote clinic every fortnight. You'll be great in this role because:We are looking for someone who is fully registered as a Medical Practitioner with the Medical Practitioners Board of Australia and has a minimum of 5 years of postgraduate experience in an Aboriginal primary health care setting. AHPRA Registration and a strong respect and appreciation for Aboriginal Culture will also be essential. Additionally, the following skills and background will be highly valued:Demonstrated experience in clinical leadership and multidisciplinary team leadershipHighly developed understanding of clinical risk assessment and managementKnowledge of Medicare Benefits Schedule application in AMS settingsDemonstrated competence in business technology and desktop applicationsAs our ideal candidate, you will possess strong interpersonal, written, and oral communication skills as well as the ability to manage multiple competing tasks. You'll bring a sound theoretical knowledge, practice skills, and ethical behavior to the role, alongside an understanding of the health, social, and emotional wellbeing needs of Aboriginal and Torres Strait Islander people. Your ability to foster productive working relationships and encourage cross-functional collaboration will be crucial in this role, as will your commitment to continuous professional development and quality improvement.Please Note: The successful candidate will need a current Class 'C' Drivers License, National Police Check, Medical Indemnity Insurance and should be able to acquire GP credentialing through the Kimberley Aboriginal Medical Service Council.About the BenefitsWe are an organisation that truly values its team and is committed to improving employee knowledge, skills and experience. You'll enjoy an incredible level of variety, with new locations and challenges every day!For your hard work and dedication, you will be rewarded with a highly attractive salary circa $360,000 (commensurate with experience and qualifications), plus salary packaging options of up to $30,000. You will also have a fantastic range of benefits, including:Ongoing training and ongoing professional development optionsRelocation assistance of up to $5,000Fully-furnished houseVehicle for work purposesAnnual airfares of up to $4,000 2 weeks study leave6 weeks of annual leave and up to 2 weeks of special leave per yearWhile you will face diverse new challenges in this roles, you will also enjoy working in a close-knit and supportive work environment. This is a highly attractive opportunity for someone who wants to make a difference in Aboriginal health!People of Aboriginal or Torres Strait Islander descent are strongly encouraged to apply.This is an excellent opportunity to develop your skills, advance your career and enhance your cultural knowledge in a stunning outback location. Make a positive difference — Apply Now!Please note there is no closing date for this position. Applications will be assessed on submission and interviews scheduled accordingly. We encourage interested candidates to express their interest without delay!
Assistant Rooms Operations Manager
Marriott International, Quebec City, Quebec, Canada
Additional Information Français : ass. directeur hébergementJob Number 24046079Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $ 45,000.00 to $ 60,703.00 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/18/2024 12:26 PM
People & Community Executive Manager
Scout Talent, Newcastle, New South Wales
Lead the way in enhancing community engagement and development on the Central Coast, working directly with our landowners and stakeholders to implement meaningful initiatives aligned with our strategic goalsEnjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Candidates from Indigenous backgrounds are strongly encouraged to applyDarkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/... are now seeking a People & Community Executive Manager to join our team at the Wyong head office full-time, spearheading our engagement initiatives into the future.The OpportunityThis role focuses on enhancing community engagement and communication, reporting directly to the CEO, and is accountable for implementing strategies that align with the Community Land and Business Plan.More specifically, your responsibilities include but are not limited to:Implementing meetings, surveys, and other communication methods to gather feedback from Members about Darkinjung and its initiativesScheduling, implementing, and periodically suggesting new community-based programs, partnerships, and other engagement initiativesIdentifying, initiating, and deepening relationships with various stakeholdersAttending community meetings on behalf of Darkinjung to hear concerns, provide information on community engagement, and advocate for participationAttending programs and events relevant to better understanding the community's interests and activitiesMaintaining various databases of groups of stakeholdersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will also play a pivotal role at the heart of our efforts to source funding and facilitate our grant applications program, ensuring that our projects and initiatives are well-supported and aligned with our strategic goals.As a key community member engagement role, you'll be responsible for delivering programs that resonate deeply with our community, all while working in line with our Community Land and Business Plan. Engaging with stakeholders is a critical component of this role, enabling the development of strong, mutually beneficial relationships that support our broader community development goals.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be close to attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need a demonstrated understanding of the challenges and experiences of Aboriginal people and a broad knowledge of the range of services available to Aboriginal people on the Central Coast of NSW. Extensive experience in community engagement, client management, or a similar field will also be essential. Additionally, you must hold or have the ability to obtain a current working with children check, a National Police Check and a current driver’s licence.Moreover, the following skills and background will be highly valued:Exceptional ability to engage and communicate with diverse groups of people, tailoring communication to suit a specific target group or age rangeAbility to organise and implement community engagement activities within all allocated budgetsHighly developed verbal and written communication skillsAdvanced computer skills including MS Office applicationsEnsure cultural sensitivity and awareness across all activitiesPrevious supervisory experience in a similar role is essentialExcellent organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlinesAs our ideal candidate, you will possess the following soft skills that will make you succeed in this role: professionalism, confidentiality, discretion, and a positive attitude. You are self-motivated, demonstrate initiative, and have the ability to think creatively and develop innovative solutions to complex problems. These traits, along with your flexibility to travel and work after hours (including weekends and evenings), will make you a perfect culture fit.This role is particularly suited to individuals with experience in community development, a health background or who have worked within Indigenous community roles.This is an impactful leadership opportunity for someone who is passionate about making a real difference in the community and driving meaningful engagement. We are looking for a candidate who is ready to lead with innovation, foster significant community engagement, and contribute to the continuous growth and success of our organisation.Candidates from Indigenous backgrounds are strongly encouraged to apply.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureWe're looking for a dynamic, experienced leader who is ready to drive innovation, foster community engagement, and ensure our initiatives resonate deeply within our community. If you're passionate about community development, possess the required skills and experience, and are eager to lead a team towards achieving collective goals, we want to hear from you.Ready to Apply?Join us in making a difference. Apply now to be our next People & Community Executive Manager and help us continue our journey towards a brighter future for the Darkinjung community and beyond.
People & Community Executive Manager
Scout Talent, Sydney, New South Wales
Lead the way in enhancing community engagement and development on the Central Coast, working directly with our landowners and stakeholders to implement meaningful initiatives aligned with our strategic goalsEnjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Candidates from Indigenous backgrounds are strongly encouraged to applyDarkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/... are now seeking a People & Community Executive Manager to join our team at the Wyong head office full-time, spearheading our engagement initiatives into the future.The OpportunityThis role focuses on enhancing community engagement and communication, reporting directly to the CEO, and is accountable for implementing strategies that align with the Community Land and Business Plan.More specifically, your responsibilities include but are not limited to:Implementing meetings, surveys, and other communication methods to gather feedback from Members about Darkinjung and its initiativesScheduling, implementing, and periodically suggesting new community-based programs, partnerships, and other engagement initiativesIdentifying, initiating, and deepening relationships with various stakeholdersAttending community meetings on behalf of Darkinjung to hear concerns, provide information on community engagement, and advocate for participationAttending programs and events relevant to better understanding the community's interests and activitiesMaintaining various databases of groups of stakeholdersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will also play a pivotal role at the heart of our efforts to source funding and facilitate our grant applications program, ensuring that our projects and initiatives are well-supported and aligned with our strategic goals.As a key community member engagement role, you'll be responsible for delivering programs that resonate deeply with our community, all while working in line with our Community Land and Business Plan. Engaging with stakeholders is a critical component of this role, enabling the development of strong, mutually beneficial relationships that support our broader community development goals.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be close to attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need a demonstrated understanding of the challenges and experiences of Aboriginal people and a broad knowledge of the range of services available to Aboriginal people on the Central Coast of NSW. Extensive experience in community engagement, client management, or a similar field will also be essential. Additionally, you must hold or have the ability to obtain a current working with children check, a National Police Check and a current driver’s licence.Moreover, the following skills and background will be highly valued:Exceptional ability to engage and communicate with diverse groups of people, tailoring communication to suit a specific target group or age rangeAbility to organise and implement community engagement activities within all allocated budgetsHighly developed verbal and written communication skillsAdvanced computer skills including MS Office applicationsEnsure cultural sensitivity and awareness across all activitiesPrevious supervisory experience in a similar role is essentialExcellent organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlinesAs our ideal candidate, you will possess the following soft skills that will make you succeed in this role: professionalism, confidentiality, discretion, and a positive attitude. You are self-motivated, demonstrate initiative, and have the ability to think creatively and develop innovative solutions to complex problems. These traits, along with your flexibility to travel and work after hours (including weekends and evenings), will make you a perfect culture fit.This role is particularly suited to individuals with experience in community development, a health background or who have worked within Indigenous community roles.This is an impactful leadership opportunity for someone who is passionate about making a real difference in the community and driving meaningful engagement. We are looking for a candidate who is ready to lead with innovation, foster significant community engagement, and contribute to the continuous growth and success of our organisation.Candidates from Indigenous backgrounds are strongly encouraged to apply.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureWe're looking for a dynamic, experienced leader who is ready to drive innovation, foster community engagement, and ensure our initiatives resonate deeply within our community. If you're passionate about community development, possess the required skills and experience, and are eager to lead a team towards achieving collective goals, we want to hear from you.Ready to Apply?Join us in making a difference. Apply now to be our next People & Community Executive Manager and help us continue our journey towards a brighter future for the Darkinjung community and beyond.
Account Manager
Amazon, Bangalore, Any, India
DESCRIPTIONAbout AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.About the Role - Account Management:As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US.The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon's vendors and multiple internal teams to enable Amazon's vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.Timings will be as per USA shift, 04:00 pm IST to 01:00 am ISTKey job responsibilitiesKey job responsibilitiesBusiness Growth• Success will be measured by the performance of your task and deliverables on input metrics.• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.• Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. • Identify new opportunities across a large number of brands, develop and execute project plans.Relationship Management• Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence• Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KABASIC QUALIFICATIONS- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experiencePREFERRED QUALIFICATIONS- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights- Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communicationSalary: . Date posted: 04/08/2024 09:51 PM
Digital Performance Manager
PAIS DIGITAL, Sydney, NSW, AU
Digital Performance Manager (DPM)About UsPais Digital is one of Australia’s most dynamic digital performance marketing and technology agencies, with a reputable history of success providing end-to-end data-driven digital strategy and execution across some of Australia’s renowned brands. The company has grown considerably over the past few years and works with clients both locally and internationally.At Pais Digital, we place a significant focus on culture, innovation and growth. We want our staff to enjoy our work environment and offer a clear progressive path, social calendar, and work/ life balance.The Pais Digital family is a fun, friendly, and easy-going savvy professionals. We’re looking for someone to compliment our dynamic team, seek out solutions when challenges arise, take constructive feedback well and add to our environment with attention to detail and a great sense of humour.You will join a best-in-class and fast-paced environment in the Sydney office, with the role reporting to the Head of Performance and will work closely with the broader digital and technical teams and client stakeholders to ensure the successful delivery of end-to-end digital strategy and execution for our clients.What are we looking for?• To become part of a passionate and highly technical digital performance team based in Sydney.• Have experience building and executing direct response campaigns whilst also having the ability to communicate performance outcomes and articulate business concepts.• A client facing digital marketing or direct response marketing and strategy background would be ideal, but also the ability to understand business goals and technical constraints.• You’ll be confident and have experience implementing digital marketing campaigns across social media, paid search, and display channels.• Track record of delivering continuous improvement through execution and being able to identify opportunities, but also management of digital marketing roadmaps and testing.• Team player who can work closely with cross functional teams collaboratively to deliver multi-channel strategy and outcomes.Responsibilities• Work closely with the Digital Performance Team with the day-to-day campaign strategy and management across our tier 1 client portfolio, providing great experience working with large ASX listed companies.• Implement digital marketing strategy across social media, paid search and display channels.• You will be comfortable analysing large data sets and have the ability to interpret this data into actionable insights.• You’ll be responsible for and take ownership of client servicing and campaign analysis to be able to provide user insights to improve campaign performance.• Coordinate with performance team to better understand client performance data and commercial growth opportunities.• Manage your own workflow and responses to ensure agreed deadlines are met, and we are aligning with specific service level agreements.• Coordinate and lead clients WIPS and quarterly business reviews to ensure campaign objective alignment and demonstrate commercial growth opportunities.• Manage and maintain client social content schedules, whilst working collaboratively with the wider digital team to identify new opportunities.• Develop yourself to be an expert in core digital technologies by gaining specialist accreditation, as well as developing a sound understanding of these digital technologies, tracking and technical troubleshooting across platforms.• Develop strong relationships with all stakeholders including clients and platform partners.• Contribute new content/ or creative ideas for digital campaigns and assist in the development and execution of A/B and multivariant testing initiatives.• Candidates must be flexible and a fast learner, whilst also be able to adapt as the roles requires and as the digital industry continues to change.• You’ll be responsible to stay at the forefront and knowledgeable of industry updates and best practises, and relaying knowledge to all relevant stakeholders.• Understand and work with stakeholders to balance priorities of the business with overall digital strategy.• Dedicated and demonstrate flexibility and agility to balance multiple projects, navigate through ambiguity and complexity to provide a clear path for opportunities that would benefit our customers• Results oriented, taking the initiative and ownership and makes things happen on time and with attention to detail• Strong interpersonal skills in order to establish quick rapport and build partnership relationships and work effectively with key stakeholders• You will have a real passion for delivering real commercial outcomes for clients• Preference for candidates with experience working in a fast-paced environment have attention to detail.Knowledge• Bachelor’s degree in either Business, Marketing, Communications, Commerce• Minimum 4 years post-degree experience in a related digital role at either a marketing agency or client-side marketing team• Experience developing and managing campaigns within Facebook, Instagram, TikTok, Pinterest, YouTube, LinkedIn, Google, and Microsoft advertising platforms.• Motivated self-start and able to deliver positive outcomes• A strong understanding of digital marketing channels and the industry’s technology landscape.• Ability to analyse data and deliver valuable insights• A high attention to detail with good organisational and project management skills• Strong written and oral communication skills• A self-starter who is not afraid of ambitious goals and targets• Proficient in MS Office, with particular emphasis on Excel, PowerPoint & Word.• Able to work independently and autonomously on projects as and when required• To be a team player, with a can-do attitude and the ability to collaborate with entire team• Experience in Adobe Creative Suite (Photoshop, InDesign, Illustrator) is desirable, but not essentialWhat can you expect from Pais Digital?• Pais Digital is a company that believes in work/life harmony and flexibility. We make sure we resource appropriately for the work we have, so you can enjoy life and experience fulfilment at work• Working with a passionate, highly technical, and agile team that is solely focused on driving real commercial outcomes for their clients.• We limit the number of clients you work with, giving you the headspace and support to increase profitable growth across your project portfolio and improve the bottom line of the organisations you work across• Join Australia’s most dynamic digital performance marketing and technology agency• Best-in-class learning and development support from day one• Regular team building and social events• An industry-competitive salary and benefits package, including company bonus.• Located in Bondi JunctionPais Digital is proud to be a diverse workplace. We are committed to diversity, inclusion and providing equal opportunities at all stages of the recruitment process.If this role sounds like you and you would like to know more, please apply today for a confidential discussion.Please note - only applicants with the right to live and work in Australia unrestricted should apply.
Assistant Rooms Operations Manager (Housekeeping)
Marriott International, Halifax, Nova Scotia, Canada
Job Number 24052736Job Category Rooms & Guest Services OperationsLocation Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $45,000 to $56,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Halifax Marriott Harbourfront Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/27/2024 04:56 PM
AP GO CP Manager
Amazon, Hyderabad, Any, India
BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 3+ years of team management experience- Bachelor's degree- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.- Experience defining program requirements and using data and metrics to determine improvements- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment.- Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability.- Excellent communication skills both verbal and written ability to present detailed technical analysis, assumptions, and recommendations succinctly.DESCRIPTIONAmazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional leader who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. As the manager of Global Outsourcing capacity planning, they will be responsible for the planning and execution of capacity plans for the Asia Pacific, Middle East and Africa customer service outsourced sites. The leader will lead a team of analysts, and will disambiguate the complexities of new information and launches that impacts the Global Outsourcing capacity Planning. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. This role participates in weekly/monthly/quarterly business reviews and influences the L7/L8s in Worldwide Customer Service Operations on staffing and outsourcing related decisions. This role actively participates in the hiring process and acts as a mentor to the new hires/ interns and drives key projects to adopt automation/ standardization within the Worldwide Capacity Planning team.Key job responsibilitiesKey responsibilities include:The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will: • Influence the leaders in CS Operations, Global Outsourcing and Finance to outsourcing decisions in alignment with globally aligned frameworks and mental models within the Worldwide Capacity Planning team.• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.• Lead a team of analysts in the AP Global Outsourcing capacity planning team, develop and own mechanism to track and manage key performance indicators at different grains.• Lead critical projects to improve Global Outsourcing capacity planning team's efficiency.• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Lead automation and standardization projects within the Worldwide Capacity Planning organization.• Coordinate with internal and outsourcing network operation teams to meet business service levels.• Promote process improvement and standardization of processes across all sites in the network.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Hyderabad, TS, IND | Noida, UP, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadership- MBA- Knowledge of SQL- Experience working with supply chain planning or customer service planning function/ tools.- Lean-Six Sigma Black BeltSalary: . Date posted: 03/27/2024 08:57 AM
Manager, Vendor Consultant, AVS-NOP
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 6+ years of digital advertising and client facing roles with a focus on data analysis experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience with sales CRM tools such as Salesforce or similar softwareDESCRIPTIONAbout Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Key job responsibilitiesAbout the Role Team Manager, Vendor Consultants Team - RBS AVSAs a Vendor Consultants Manager in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor's business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships.You will lead the team that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.A day in the lifeResponsibilities Include: • Lead a team of Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. • Manage end to end goal setting for team to align with organizational goals. • Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. • Leads recruiting and hiring efforts across direct team and broader organization. • Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants. • Monitor stakeholders satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 2+ years of mentoring, leading and coaching experienceSalary: . Date posted: 03/27/2024 08:54 AM
Software Development Manager, Device Software
Amazon, Bangalore, Any, India
DESCRIPTIONAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.Key job responsibilitiesAs a Software Development Manager, you bring structure to ambiguous business problems and use science, logic, and practical experience to decompose them into straightforward, scalable solutions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems; you're interested in ; and you acquire skills and expertise as needed.A day in the lifeYou will engage with an experienced cross-disciplinary staff to conceive and design innovative customer experiences. You will teams to create new solutions in a responsive, flexible and collaborative peer environment. You will participate in designing, prototyping, and building solutions to hard problems in the Amazon ecosystem for our exciting future in consumer devices.The ideal candidate is a strong, creative and highly-motivated Scientist with hands-on experience in leading multiple research and engineering initiatives. You balance technical leadership with strong business judgment to make the right decisions about technology, , and methodologies.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 7+ years of engineering experience- 3+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systemsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersSalary: . Date posted: 04/02/2024 09:21 AM
Assistant Luxury Lounge Manager (Fairmont Gold)
Fairmont Hotels and Resorts, Whistler, Any, Canada
Company DescriptionNestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada's premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, The Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 526 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club.Job DescriptionAssistant Fairmont Gold Manager (Luxury Lounge Manager)Location: Whistler, BC (On-Site)Pay Range: $65,000 - $68,000 per annumJob Duties Include:Our Assistant Fairmont Gold Managers play a huge part in maintaining excellence across our luxury food & beverage lounge and front desk/concierge. Lead, coach and inspire your team to make every guest's stay truly memorable.Handling guests comments and complaints, ensuring guest needs are always exceededRunning the Fairmont Gold lounge to deliver excellence through Food & BeverageEnsure efficient training and development of the wider Fairmont Gold teamOversee and participate in guest relations and directs arrangements for VIP and special attention reservationsPreparing for incoming conventions, groups and tours - including blocking rooms, convention resumes, concierge inquiries, special requirements and departure activitiesDealing with employee administration, payroll forecasts and administration QualificationsMinimum 2 years experience in Food & Beverage or Hotel leadershipPrevious luxury service experienceStrong computer literacy: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, WatsonHospitality Diploma an assetJob Perks & BenefitsSubsidized staff accommodation includedAccess to our employee travel program, giving you large discounts in Fairmont & Accor properties worldwideDiscounts across Fairmont Chateau Whistlers Food & Beverage venues, Health Club and Golf CourseAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAPPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)CWMR-5Salary: . Date posted: 04/02/2024 05:01 AM
Manager, Account Management
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 6+ years of digital advertising and client facing roles with a focus on data analysis experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholdersDESCRIPTIONAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About the RoleTeam Manager, Vendor ManagementAs a Manager, Vendor Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Responsibilities Include• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.• Manage end to end goal setting for team to align with organizational goals.• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.Key job responsibilitiesLead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.Manage end to end goal setting for team to align with organizational goals.• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.othersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 2+ years of mentoring, leading and coaching experienceSalary: . Date posted: 04/02/2024 10:18 PM
Program Manager
Amazon, Bangalore, Any, India
DESCRIPTIONAbout Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.The Retail Business Services (RBS) organization is an integral part of Amazon online product lifecycle. The team is designed to ensure Amazon remains competitive in the online retail space with the best product information. The team's primary role is to create and enhance retail Amazon online catalog, fix products, fulfillment and post buying related defects, improve the selling partner experience and boost store operations efficiency by driving down cost of operations.Key job responsibilitiesAs a Program Manager you will:• Develop end-to-end business strategy, customer experience & offering for expansions• Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams• Define, measure and present metrics and reports to leadership teams• Effectively engage with customers to manage and resolve issues• Troubleshoot and drive resolutions with Product teamsWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLSalary: . Date posted: 04/02/2024 10:16 PM
Marketing Manager, Amazon Pay
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience using Microsoft Excel to manipulate and analyze data- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completionDESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our marketing team and help define the course of new categories we are launching on Amazon.Amazon's vision is to enable customers globally to find, discover, and buy anything online. We are extending this vision to enable customers to not just shop but also to get insurance on Amazon. This is an India first initiative as these categories have not been launched on Amazon before, giving a great opportunity to think and build something ground's up. We are looking for a smart, results-oriented marketing manager to drive customer research, GTM, end-to-end planning and execution for these new categories. The successful candidate will be responsible for the branding and communication strategy, mining customer insights and behavior from data, planning and executing best in class on-site merchandising strategies and driving online and offline marketing channels. This role is based in Bangalore.The Marketing Manager will be the single threaded leader who will partner with the leadership to translate the voice of the customer to actionable insights to sharpen the product construct to enhance the customer value proposition. He or she will propose, plan and execute new go to market initiatives to drive awareness/preference/trial with minimal oversight, partnering with business and technical teams to achieve the adoption goals . This person may need to set goals for cross-functional projects that all functions may be involved in achieving and will liaise with tech teams, program teams and category teams to execute.Technical requirements include proficiency in Excel, plus the ability to learn our in-house tools like Content Symphony and Data Warehouse quickly. The successful candidate will be detail-oriented, capable of handling multiple projects at once, able to take direction, manage uncertainties that arise and work well with multiple teams. The ideal candidate will be innovative, internally motivated and will have some experience with site merchandising and managing online marketing channels. Any brand management experience is an added bonus.Ongoing responsibilities include:- Structuring surveys, interviews, customer immersions etc. to learn about customer needs and behavior- Tracking and analyzing customer needs based on customer behaviors including searching, browsing and purchasing, identifying problems and opportunities and responding accordingly, engaging the cross-functional team where necessary- Planning and executing the yearly/quarterly/monthly marketing calendar. This includes working with the marketing teams and partners to align on the target customer definition, mapping specific customer segments with the relevant customer value proposition and aligning on co-marketing goals.- Regularly develop, test and analyze new merchandising tactics that sell products across all categories and increase conversion rates, documenting the results and sharing best practices with the team- Drive online marketing channels such as SEO, SEM, Display and Affiliates/Associates in coordination with respective channel managers- Drive offline marketing channels for BTL activation- Develop compelling, relevant strategic input docs and creative briefs for creative developmentWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs- Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation- Master's degree in marketing, advertising, business or equivalentSalary: . Date posted: 04/02/2024 10:15 PM
Category Manager, Amazon Pay
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS5+ years of developing, negotiating and executing business agreements experienceBachelor's degreeExperience developing strategies that influence leadership decisions at the organizational levelExperience managing programs across cross functional teams, building processes and coordinating release schedulesExperience developing, leading, negotiating and executing corporate and/or business transactionsDESCRIPTIONThe successful BD Manager will lead Financial Services and Transit payments - the fastest growing portfolio within bill payments and the largest size in terms of value. This portfolio will specifically include Credit Card bill payments, Insurance Premium Payments, Metro & Fastag recharges.The BDM at Amazon will have end to end responsibility of the customer experience and growth of the categories. Amazon strives to present its customers with the widest selection of billers/product features/categories - the Category manager's role is to launch the relevant selection, manage partners including large public & private billers, financial services entities and fulfillers. CM also works with cross functional teams such as product manager(s), tech teams, marketing, finance, legal, operations etc to deliver 360 degree results for the business. In short they are the end-to-end owners of the Category.The Sr Category Manager anticipates customer needs based on first hand data and also based on knowledge of competitive trends in the market-segment and other macro environment data.The successful leader for this high impact role will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, demonstrates great "voice" and content creation skills (i.e. strong writing skills), shows strong ownership and commitment, have proven leadership experience in managing projects/businesses.Key job responsibilitiesThe Tech BDM will be the business owner, with end-to-end responsibility of scaling Credit card bill payments, Insurance Premium Payments, Metro and Fastag recharges to be among top 2 in the market and, identify and implement pockets of cost savings to grow the business sustainably. Specific responsibilities include-a) Manage the partner ecosystem of large billers (private/public), financial services partners to bring in relevant selection, negotiate margins, execute large scale joint partnership initiatives and solve customer problems together.b) Define and continuously improve the end-to-end customer experience by collaborating with internal stakeholders like marketing, product, tech, operations and billersc) Play a pivotal role in defining product roadmap for the business by co-owning this charter with Product and tech leadersd) Own the category P&L- continuously explore opportunities for improvement by working with Finance/rewards functions and drive projects/initiatives for efficiencies for the businesse) As a process owner, reduce/optimize category manual processes which do not add value to customersf) Deep dive on weekly/monthly business reviews to arrive at gaps and improvement opportunitiesAbout the teamAbout Amazon, Amazon Pay and About Bill Payments & Financial ServicesAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow & evolve as a world-class e-commerce platform.Amazon Pay is a fast growing organization within Amazon pioneering the next wave of customer acquisition & engagement. Bill Payments and Financial Services (BP-FSP) is the largest high frequency category within Amazon Pay where customers can conveniently make their everyday payments and avail exciting rewards. The external ecosystem consists of telcos, billers (private & public), banks, metros and insurance providers, while internally there are Category, Product, Marketing, Finance and operations teams. It is an exciting team to work as we are shaping the future growth of Amazon brick-by-brick, by revolutionizing how customers pay for their everyday needs by solving interesting problems in their journey.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONSExperience interpreting data and making business recommendationsExperience identifying, negotiating, and executing complex legal agreementsTenacity to develop ideas independently and thrive in a fast-paced start-up environmentSalary: . Date posted: 03/21/2024 09:17 AM
Philanthropy Manager
Sir David Martin Foundation, Sydney
Break addiction, provide safety, hope, & opportunity to vulnerable youthCultivate & grow philanthropic relationships fostering a culture of generosityFull-time | Sydney based | Blended WFH flexibility | Small supportive team The RoleAs the Philanthropy Manager, you will play a vital role in advancing the mission of the Foundation by cultivating and stewarding meaningful philanthropic relationships. You will work closely with the General Manager and the fundraising team to develop the strategy and deliver results to increase major giving, bequests, and funding from grants, trusts, foundations, and high-net-worth individuals, ensuring the sustainability and growth of impactful programs supporting vulnerable young people.Additionally, you will:Develop key relationships through moves management and implement a solid acquisition plan Engage with donors at events and through face-to-face meetings Create meaningful donor journeys and acknowledgments Manage key partner and stakeholder relationships Provide reports on impact and outcomes Skills RequiredYou have experience in relationship-based fundraising, development, sponsorship, or sales with experience in writing funding proposals and grant applications. You are motivated to achieve success with a can-do attitude and genuine interest in the philanthropic sector and can make sound decisions, and manage projects and CRM systems.Your skills and experience will include;Robust multi-tasking, planning, and creativity skills Strong understanding of prospect research and social impact measurements Ability to produce impactful proposals and donor communication High-level emotional intelligence, interpersonal communication, and negotiation skillsThe OrganisationSir David Martin Foundation is a 30-year-old family foundation, helping young people in crisis. The Foundation is the major funder of Mission Australia's Triple Care Farm, a unique, holistic treatment centre that each year gives over 200 vulnerable young Australians, aged 16-24, a safe place to get well and prepare for new opportunities.The Foundation has raised over $70M since 1990 through fundraising and philanthropy, enabling best practice models of treatment for youth drug and alcohol addiction.Benefits & CultureFlexible working conditions including work from home provisions Collegial, supportive, and work life balance friendly environment Access to professional development opportunities
Sr.Technical Program Manager
Amazon, Bengaluru, Any, India
DESCRIPTIONAmazon Business India Team located in Bangalore is looking for talent to deliver strategic goals for Amazon Business Enterprise Customers area. This role will be responsible for delivering large step changing programs that will enable Amazon to foray into the nascent ENT customers market in India .You will get an opportunity to develop software in a distributed service oriented architecture leveraging latest technologies like AWS, Native iOS, Android, React JS etc., You will be responsible for building new system capabilities which can scale across multiple marketplaces. You will have a system-wide architectural view of the solutions you build. You will be involved in complete software development life cycle right from building product requirements, designing the software architecture that fulfills them, to translating the requirements to engineering tasks and implementing them. Your systems will meet remarkably high standards of performance and reliability, and will operate at massive scale, 24x7. You work as a part of sustainable-paced agile team and will play a hands-on technical role, giving you the responsibility, authority and autonomy to ensure success.Key Responsibilities- Collaborate with SDEs, PMs, TPMs and SDMs to architect and deliver high quality technology solutions. - Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security. - Crisply document your software to ensure that future generations of developers understand the intention behind the features and components you build. - Use software engineering best practices to ensure a high standard of quality for all of the team deliverables. - In the event of a problem, you are able to troubleshoot, research the root cause of problems, and thoroughly resolve defects. - Be part of operational excellence rigor for a rapidly growing tech stack. - Take ownership of problems (even when outside your own domain), propose solutions, and either take ownership for their resolution or ensure a clear hand-off to the right owner. - Take part in team design, scoping and prioritization discussions. - Contribute to code reviews, tech talks, innovation drives and patents. - Participate in the interview process and help your team train and mentor peers. - Measure success metrics and influence evolution of the tech productWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/04/2024 10:18 PM
Senior Sales Manager/Associate Director of Sales (Delhi Based)
Marriott International, Amritsar, Any, India
Job Number 24056969Job Category Sales & MarketingLocation Le Meridien Amritsar, Near SGRDJ International Airport, Ajnala Road, RajaSansi, Amritsar, Punjab, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.CANDIDATE PROFILE Education and Experience• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESBuilding Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management.Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Providing Exceptional Customer Service • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company's customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 08:45 AM
Manager, Account Management
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 6+ years of digital advertising and client facing roles with a focus on data analysis experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholdersDESCRIPTIONAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About the RoleTeam Manager, Vendor ManagementAs a Manager, Vendor Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Responsibilities Include• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.• Manage end to end goal setting for team to align with organizational goals.• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.Key job responsibilitiesLead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.Manage end to end goal setting for team to align with organizational goals.• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.othersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 2+ years of mentoring, leading and coaching experienceSalary: . Date posted: 03/29/2024 09:25 AM