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Overview of salaries statistics of the profession "Logistics Development Manager in Australia"

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Finance and Operations Manager
, Canberra
Global and Established Brand|Permanent full-time opportunity based in CanberraOur client is a global strategic design consultancy, tackling some of the toughest challenges in global development and humanitarian contexts. They have studios across the world, including in Kenya, Senegal, Ethiopia, the UK, US, Australia, Philippines, and India. In the Asia-Pacific, their studios collaborate with local partners and clients.You'll collaborate closely with the Asia-Pacific Chief Operating Officer and Project Leads, undertaking the following tasks:Handling Accounts Receivable and Accounts Payable.Overseeing Australian payroll and ensuring tax compliance.Providing support to operational teams in the Philippines and India as needed.Generating routine business intelligence and assisting senior leadership with targeted insights for the region.Assisting the Chief Operating Officer with various operational tasks, such as HR, service provider management, and day-to-day business administration.Contributing to project management and logistics, including budget tracking, team coordination, monitoring, and supporting field teams.3+ years of experience in a similar operational role in AustraliaBachelor's degree or equivalent practical experience.Background in professional services with an understanding of the consulting business model.Excellent communication skills to convey operational and technical requirements to colleagues from diverse backgrounds.Strong creative thinking and problem-solving abilities.Demonstrated adaptability and success in a fast-paced, expanding environment.Experience or willingness to collaborate in diverse teams spanning cultures, countries, and time zones.Based in Canberra, with the ability to work flexibly in-office and remote.Full time: 3-5 days per week, flexible.AUD$90k-$110k salary package.The position is available for an immediate start.
State Operations Manager - Facilities Management
Michael Page, Brendale
Reporting to the Executive General Manager, the role of State Operations Manager will be accountable for the delivery of cleaning services to over 200 sites. Leading a team of highly capable Area Managers, the key focus of this role will include but not be limited to the following:Providing leadership support and coaching to the team focusing on development, customer service and safety.Assist in overseeing day-to-day operations within the state, ensuring adherence to company policies, procedures, and standards.Build trust with clients through visiting sites and discussing challengesOversee daily state operations, ensuring compliance with company standards.Collaborate with department heads to enhance operational efficiency.Monitor KPIs and report to senior management on state operations.Foster relationships with stakeholders and represent the company.Align strategies with other departments to achieve state objectives.The ideal candidate is approachable, hands-on, and confident in managing teams. They bring expertise in operations, particularly in facilities management. Key skills include strong communication, adaptability, and a sharp business sense, making them effective leaders in complex operational environments.You will be open to travelling to site across QLD a couple times each month to ensure the sites and customers and serviced. highly advantageous to have cleaning or other relevant facilities management experience.
Regional EHS Manager - Western Region
Siemens, Thane, Any, India
"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"? Support the RSS Western Regional Management in maintaining an effective EHS Management System with processes for the effective planning, organization, control, monitoring, review, and maintenance of the preventive and corrective measures. ? As RSS EHS Regional Officer, you will lead the team of 10 to 15 EHS officers/stewards/marshals/ contractor EHS officers. You shall maintain EHS Organization in the region and improve competency of the team members by driving professional and personal development of all EHS team members.? Actively drive the integration of EHS aspects in the Business processes and PM@Siemens quality gates. Participate in bid phase of the Service / Project Orders to understand customer EHS requirements (Equipments, Competency, Training, experience, PTW / LOTO, etc.) and accordingly plan for the Orders with Business.? Maintain and foster collaboration with RC IN EHS, P&O EHS, SI EHS, & RSS EHS, and other EHS teams? Ensure implementation of Siemens EHS KPIs reporting system (EHS dashboards, incident investigations, Quentic, etc.) on all sites with focus on monitoring and continual improvement.? Regularly visit Service / project sites, interact with customer, sub-contractors and project teams on EHS topics and ensure compliance to agreed protocols / requirements.? Carry out site risk assessments, contractor evaluations and qualifications in accordance with defined processes? Engage and interface with site teams and sub-contractors at various sites and ensure adherence to the EHS processes through direct intervention ? Identify, conduct, and facilitate EHS training of Siemens and Service Partner manpower and evaluate effectiveness of such trainings? Conduct periodic site assessments and drive implementation Corrective Action and Preventive Action (CAPA) for areas of improvement? Plans and maintains, in coordination with RSS BU EHS officer, adequate and competent EHS resources at sites to execute the defined scope of work safely. ? Reports to RSS BU EHS officer and Regional Manager for EHS related topics"WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"Salary: . Date posted: 03/19/2024 02:04 PM
Project Manager - Lifts 12/month FTC
Michael Page, Brisbane
As the Project Manager - Lifts 12/month FTC, you will play a crucial role in managing and administering new and existing contracts in accordance with the client's installation process. Your responsibilities will include:Setting objectives and priorities, assigning and reviewing tasks, assessing performance and staffing requirements, and maintaining the resource plan.Cultivating a high-performance team by recruiting, developing, and motivating field labor, establishing appropriate performance standards, and providing coaching.Ensuring that Installation teams adhere to approved site programs, attend site meetings, and exercise line authority over all allocated installation field labor.Establishing and nurturing strong relationships with customers, government inspectors, consultants, and internal teams to comprehend business challenges and recommend innovative integrated business solutions.Ensuring completion and submission of reports, contract records, site diaries, accident reports, time sheets, and manpower charts as per policies/procedures and state requirements.Proactively identifying project risks and deliverable issues and participating in monthly project reviews with the branch and head office.The ideal Project Manager - Lifts 12/month FTC meets the following requirements:A tertiary qualification in Building or Engineering is preferred, and/or an Electrical or Mechanical Trade Certificate.Minimum 5 years of experience in managing Lift installations.Strong engagement skills with various stakeholders within Sales, New Equipment, Contract Management, Builders, Consultants, and other project stakeholders.Excellent written and verbal communication abilities.Effective planning and organizational capabilities.Self-motivation, with the ability to work safely and efficiently in a dynamic environment.Capability to work independently and collaboratively in a team with minimal supervision.Dedication to excellence, innovation, and professional ethics.
Sr. Program Manager, ROC RS, Reverse Logistics
Amazon, Hyderabad, Any, India
DESCRIPTIONAmazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of this dynamic team. As Amazon Transportation Services (ATS) we strive to be the earth's best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience.As a Senior Program Manager, you are responsible to work with Program Managers, Business Analysts and Operations Managers to drive actions across planning, forecasting, data analysis and delivery to drive results for our transportation Operations cutting across EuropeRole and responsibilities - Eye for detail, uncover trends to go beyond the obvious, identify the "whys"Be comfortable dealing with ambiguity, asking questions and taking up challengesDeal with multiple teams; understand newer areas of business with easeOwn multiple projects and driving them to closureResponsibility for defining and driving operational/business goalsCollaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisionsBuilding a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goalsManaging stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etcDesigning and developing strong relationships with senior stakeholderEnsuring high quality standards for interviewing and hiring employees at all levels of the orgKey job responsibilitiesAbility to initiate and lead projects and influence all levels of management to re-engineer business processes and drive change management to successfully conclude the project on time.Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation.Ability to scope out business and functional requirements by building Python based tools and then work with Amazon tech teams to improve exiting software systems and tools or create new features/tools.Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, create project charters and documents to get leadership sign-off, publish weekly project status and present impact of projects completed in terms of business impact (cost and effort impact).We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Python, SQL and Excel (Pivot Tables, VLookUps) at an advanced levelPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 03/21/2024 10:09 PM
Project Manager - C Category
Siemens, Thane, Any, India
DesignationProject Manager LocationKalwa R&D Building Job DescriptionWe are mainly providing solution to all type of Industry & Port Crane requirement. Our Product range starts from HT Power supply (HT Switchgear, Transformer, Cable Reeling Drum etc.), LV Switchgear Panel, Motors, UPS, Lighting Solutions, Load Measurement System, Drive Panels, PLC Panels, Crane Management System (Local / Remote), Data Communication System to Central Yard Management Station, Cable engineering etc.Job Main Responsibilities will be :- 1. Execution of projects as per the overall Siemens PM@ Siemens and local guidelines. 2. Implementation of planning, scheduling and controlling of cost & execution quality with the measurement of NCC and controlling. 3. Measurement & monitoring of Productivity. 5. Overall improving the margin via effective risk and opportunity management. 6. Claim & Contract management for Execution projects with complete & clear documentation. 5. Proposal making for all RFQ's which are received from Sales / BD. 6. Complete responsibility of Cost & Scope for all Proposal's. 7. Ensure timely completion of project within the budget & to the satisfaction of customer.Qualification B.E or B.Tech in Electrical or Electronics. Experience 5-7 years in Project Management, and experience of handling C-category projects will be an added advantage.Skill Sets/ Knowledge / CompetenciesApart from Project management skills basic knowledge of VFDs & PLCs, Knowledge of Crane application and competency in bid preparation, Contract execution will be of added advantage.CapabilitiesLearning Ability, Customer Oriented, Result Oriented. Having capability of building trustworthy relationship with both Customers & Suppliers.Preferred Inter-Personal Skills Intelligent, positive in attitude, hard workingSalary: . Date posted: 03/22/2024 08:43 PM
Technical Project Manager
Siemens, Bangalore, Any, India
Dear Aspirant! We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019, with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand! We are looking for: Technical Project Manager You'll make a difference by: Experience: 10+ years Experienced Professional Experienced professionals having Project Management skills and experience for technical implementation of SW solutions as per desired timelines, budget, and quality. Other responsibilities will include: Coordination of internal and partner delivery resources for project staffing with suitable skill set and seniority levels across competence pools. Management of functional and non-functional requirements engineering to determine the customer needs and define user stories.Selection of appropriate project management approaches (Agile and/or Waterfall) based on customer and project requirements.Development of detailed project plans to track progress and use appropriate verification techniques to manage changes in technical project scope.Supporting customer project manager who has the P&L (Profit & Lost) responsibility, measure project performance using appropriate systems, tools and techniques and maintain comprehensive project documentation.Performing technical risk management to minimize project risks.Graduate in Computer Science, Engineering, Data Science, or relevant field.Proven track record of IT / IoT delivery, coaching cross-functional project teams in a complex and changing environment.Understanding of business strategy and emerging technology.Profound industry know-how, i.e., on Manufacturing, Energy, Cities or Logistics.Demonstrated team leadership in a similar role where the agility of development and scrum methods are key to the team's success.Strong influencer and negotiations skills and the ability to drive decision making across multiple stakeholders at all levels.Ability to communicate with cross-functional teams to collect requirements, describe and clarify strategy, specify solution features, and refine technical designs.Proven teamwork / leadership skills as well as excellent analytical and conceptual skills including an entrepreneurial mindset.Fluent in written and verbal English communication as you will be engaging with top talent in the organization and dealing with senior stakeholder management. Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Make your mark in our exciting world at Siemens. This role is based in Bangalore. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow 's reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsSalary: . Date posted: 03/22/2024 08:43 PM
Program Manager - Payment Compliance
GoDaddy.com, All Cities, Any, India
Location Details:Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team We are seeking a Program Manager for Payment Compliance to oversee compliance within the GoDaddy Commerce Division! This role is crucial as we grow our services and develop new solutions for our merchants. Collaborate with Product, Engineering, Risk, Legal, and Operations teams to guarantee adherence to card scheme and payment network rules, staying informed of any changes and adhering to industry standards in the Payments sector. What you'll get to do... Payment Compliance Strategy: Develop and implement a detailed strategy covering all payment certifications (L1, L2, L3, and TQM) and incorporating policies, rules, and regulations of various payment networks (Visa, MasterCard, American Express, Discover, Interac, JCB, Unionpay, Bancomat, etc.), along with assessments for possible violations and their consequences, translating them into clear requirements Certification Process Management: Own the certification process (L1, L2, L3, TQM) for all payment terminals, payment schemes and acquirers. Coordinate with development teams, vendors, to implement required features, conduct testing, and submit certification documentation Vendor Management: Lead all aspects of relationships with third-party terminal vendors and payment acquirers to ensure alignment with compliance standards, Coordinate with vendors and acquirers for necessary documentation, oversee testing processes, and timely updates and renewals of certifications Testing Coordination: Coordinate testing efforts across multiple teams, track test results, and ensure timely resolution of any issues or failures identified during testing Manage Compliance Programs: Take ownership of compliance programs for new features and initiatives from inception to launch, collaborating Engineering teams they meet regulatory standards Compliance Monitoring and Reporting: Supervise the status of certifications for all terminals and payment processors, including tracking expiration dates and ensuring timely renewals. Provide regular reports to management on compliance status, risks, and issues Serve as Liaison: Serve as the main contact for all compliance matters within the organisation, encouraging teamwork and communication between different teams to successfully meet compliance goals Regulatory Compliance: Stay up-to-date with changes in payment industry regulations and standards, ensuring compliance with relevant requirements. Update processes and procedures as needed to address regulatory changes and industry standard processes Cross-Functional Collaboration: Work closely with internal teams, vendors, schemes, payment acquirers, and processors to ensure everyone is aligned with compliance requirements and priorities. Also, advocate for vital resources and support to achieve compliance goals among all stakeholders Risk Management: Identify and mitigate potential risks related to payment compliance, including certification violations, certification delays, and non-compliance penalties. Develop strategies to minimise risks and ensure ongoing compliance with regulatory and industry standards Your experience should include ... 7+ years of experience in payments compliance management, project management, payments technology, or regulatory affairs 5+ years experience with an eCommerce merchant/marketplace specifically in In-Person and eCommerce Payment areas Strong knowledge of payment specifications (EMV L1, EMV L2, CL L2s, L3, TQM, etc.), payment flows, money movement across credit card, alternate payments, bank transfers, etc. You might also have... Knowledge of various collaboration tools such as JIRA, Confluence, Arena, etc Creative problem-solving skills and ability to optimally communicate and translate feedback, needs, and solutions We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us . At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we priorities integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page . GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.Salary: . Date posted: 03/22/2024 10:05 PM
Business Development Manager - Logistics and Mining
Michael Page, Hazelmere
Identify current and upcoming market opportunities for the business through various business development strategies with a focus on the Mining sectorWork with the wider team on proposals and tenders, providing the best possible opportunity to win on business opportunitiesBuild and maintain relationships with key clients Work closely with key stakeholders, driving solutions and long term relationshipsAttend various networking events and other business opportunities to build strong relationships, positively represent the brand and develop potential opportunities Experience as a Business Development Manager or Sales Representative within Logistics or Mining related industries highly regardedAbility to drive new business with a hunter mentality Excellent customer service, communication and negotiating abilities Motivated and determined, with the ability to prioritise and understand urgency when working with clients Understanding of key market sectors, develop sales strategies and the ability to work autonomously with an outcome focusFull Drivers Licence and the ability to travel one week out of 6 -8 weeks
Senior Program Manager - Core, Centre of Excellence - UAM
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAbout the team: IN account management team manages some of the most influential sellers on the Amazon.in marketplace with a clear focus on their business growth. Centre of Excellence (CoE) team, within Account Management function, focuses on identifying areas for improvement and develop strategies to elevate seller experience. It provides guidance, support and increases efficiency of account managers through process standardization/excellence and automation.In this role, you would focus on managed set of sellers. Core responsibility would be to identify inefficiencies in processes, develop strategy and implement process enhancements. This is a high visibility role in the account management team that is looking for a Senior Program Manager with a strong delivery record and proven program management experience. This candidate will work cross-functionally to deliver operational improvements and drive process efficiency. This role requires performing dive deeps to ambiguous problems, identifying and scoping large programs, managing program timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, program management and executive presentation skills are essential. Key job responsibilities- Develop comprehensive strategy for providing best-in-class experience and advisory to our top cohort of sellers- Collaborate with cross-functional teams to deliver on aligned goals - Lead the end-to-end execution of strategy, ensuring seamless coordination between multiple teams. - Utilize data analytics to assess the performance and identify areas for improvement- Conduct meetings/reviews to keep BAU activities on track Key job responsibilities• Drive cross-functional strategic initiatives to continuously improve processes and seller experience• Performing dive deeps into the multiple elements that govern the decision making to launch or expand programs.• Working closely with the central program teams and operation stakeholders, understanding their strategies and processes • Working closely with product teams to see through the product interventions needed for the program to scale • Working closely with operations, finance and category teams to manage short term commitments to overall goals, and making sure they stay on track.• Benchmarking programs/practices with the best in class (internal and external), and using it to own and influence the long-term vision. • Innovating to improve customer experience, and relentlessly working towards contributing to the seller success.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 03/27/2024 08:57 AM
Area Manager, Amazon Fresh
Amazon, Kolkata, Any, India
BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysDESCRIPTIONArea Managers are responsible for all budgetary, people development and operations objectives of our Amazon Fresh Fulfillment Center Additional responsibilities include managing and leading a team of Team Leads, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Area Managers. Ø Measures performance, provides feedback, and holds Team leads accountable for their performance and the performance of their departments. Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Ø Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. Ø Able to address operational and personnel issues affecting functional area. Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. • Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. • Proactively identify and lead process improvement initiatives and Lean toolsWe are open to hiring candidates to work out of one of the following locations:Kolkata, WB, INDPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experienceSalary: . Date posted: 04/02/2024 09:54 AM
Program Manager III, SEPO
Amazon, Hyderabad, Any, India
DESCRIPTIONAmazon's Perfect Order Experience (POE) Operations team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our mission is to make Amazon.com the safest place to transact online. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, innovative, analytical and hands-on program manager to drive standardization and innovation in process, layout, material flow as well as learning and development across PQ & TORX Org's.The Program Manager will play a critical role in the development and application of Continuous improvements in Operations, business, program and products. We are seeking an individual who utilizes Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems by streamlining processes and improving quality. You will drive speed, quality, and simplification throughout by eliminating rework loops, reducing and automating manual work including ML models, identifying and implementing best practices across the business, and minimizing process variance through standardization and automation. You will execute these priorities through Continuous Improvement initiatives, Kaizen events, and supporting critical programs and projects. You will be responsible for leading and driving process improvements (short-term wins) as well as technical improvement (long-term wins) efforts.Key job responsibilitiesThe incumbent will own the following - • Drive Process, Tools and Policy Standardization across PQ & TORX functions, including providing direction, coaching & feedback.• Drive improvement plans aligned to business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.• Responsible for analyzing risks, friction points, and developing scalable prevention solutions. Collaborate effectively across teams to solve problems and deliver against high standards. Utilize various tools and data sources to provide insights effectively. Build operational and business metrics to drive improvements• Own improvement of cost efficiency initiatives by collaborating with Operations, Program, SEPO Product and Policy teams. • Performs quantitative analysis of key process indicators to identify opportunities for process improvement. • Program manage the development and training of Continuous improvement methodology and concepts for employees and leaders.• Collaborate with tech/ non-tech leaders to create & guide roadmaps, risks, risk mitigation plans for product/ process enhancement or leverage automation. Partner with POE leaders to optimizing outcomes and customer experience by making tradeoffs.• Lead JDI/Kaizen and Hackathon events in collaboration with multiple stakeholders.• Continuously identify new opportunities which can be scaled across SEPO functions• Effective communicator driving issue resolution and insights to both technical and non-technical audiences. Conduct weekly metric reviews, identify issues, and hold team members accountable for progress. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.About the teamAmazon's Perfect Order Experience (POE) Operations team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our mission is to make Amazon.com the safest place to transact online. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvements- MBA- MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years of managing stakeholders in cross-functional project experience- 5+ years of change management experienceSalary: . Date posted: 04/02/2024 09:21 AM
Senior Program Manager- Social Responsibility
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONIN Operations is seeking a Sr. Program Manager with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role requires scoping and creating project plans, developing processes, coordinating and driving execution on business reviews, deep stakeholder engagement, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role will also partner with Amazon's Worldwide Social Responsibility (WWSR) team who drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights throughout Amazon's entire value chain, and sets and implements company-wide standards and commitments (such as our Global Human Rights Principles and Supply Chain Standards).Key job responsibilitiesKey job responsibilities• Partner closely across all miles (First Mile, Middle Mile, Last Mile, FC and GSF), various partner functions (RME, GES, S&LP, AHS and ACS) and WWSR to implement and build scalable mechanisms and programmatic approaches to drive compliance to Amazon supply chain standards• Define RACI among business and partner/support teams (including procurement, both GPO and non-GPO) in region for social responsibility-related work (audits, remediation, government engagement, vendor engagement, contracts, onboarding, accountability)• Define mechanisms and standard approaches across business functions to drive compliance to Amazon's Supply Chain Standards• Own coordination and tracking with business, procurement, and partner teams for managing remediation activities in your region, including creation and maintenance of dashboards and other reporting tools for sharing progress toward remediation of risks• Coordinate with in-business Social Responsibility PMs across other Ops regions to provide content and data for QBRs/other reporting mechanisms• Partner with business teams to implement and deploy social responsibility standards across the business• Participate in meetings related to compliance with Amazon supply chain standards to make connections and drive visibility across the business functions where similar work is occurring (to drive efficiencies where possible)We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/02/2024 09:19 AM
Dual Events Manager
Marriott International, Calgary, Alberta, Canada
Job Number 24055528Job Category Event ManagementLocation Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.CORE WORK ACTIVITIESManaging Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.The salary range for this position is $62,000 to $82,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Calgary Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/30/2024 09:28 AM
GCFO -Operations Manager-Bangalore
JPMorgan Chase, Bengaluru, Any, India
Posting Description:Seeking an individual with a creative bent of mind, to lead a team of individuals with great presentation skills under Global Corporate Finance Operations. The Presentations Center's information design approach gives our organization a competitive edge. This team delivers effective presentations with compelling content, communicating complex ideas in simple and digestible terms.Job SummaryAs a Presentation Operations Manager in GCFO (Global Corporate Finance Operations) , you will be responsible for the day-to-day management & supervision of the presentation team engaging in daily operations , quality management, productivity , customer service , training and performance management. You will work closely with local and global peers to ensure application of the organization goals, policies , processes and procedures. Your leadership and vision will be instrumental in driving the success of our presentation efforts and ensuring that our message resonates effectively with stakeholders.Job Responsibilities: Ensure that the local operation is run effectively based on global objectives, service level agreements, best practices and procedures Set clear direction, effectively communicating the department's objectives and function, outlining individual roles, associated responsibilities, and performance expectations Proactively coach for impact, consistently guiding and supporting continuous learning, skill growth and career development of staff Have a good to excellent understanding of business metrics and financial data Collaborate and partner with business stakeholders, regional and global colleagues to explore opportunities to improve processes, services and client satisfaction Engage with line of business, operations, and project partners to gather and implement process improvements Manage relations, communicating and presenting to various levels of stakeholders Be client centric- continuously deepen understanding of client business and use knowledge to inform evolution of service provision Solve for operational deficiencies by developing systemic or operational solutions Escalate issues as needed to the appropriate team(s) and management Stay updated on industry trends & best practices in presentation designsRequired qualifications, capabilities and Skill: Bachelor's degree in accounting, finance or related discipline Minimum 2 years of experience at Manager or Team Lead level Understanding of presentations environment and working knowledge of graphic design/desktop publishing / business information products Excellent leadership, interpersonal and time management skills Proven track record of large scale problem solving with attention to detail Strong Microsoft Office experience with proficiency in PowerPoint and other presentation softwarePreferred qualifications, capabilities and Skill: Project Management exposure Enthusiastic, self-motivated, effective under pressure Able to develop, clearly present, and draw conclusionsAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.Salary: . Date posted: 04/04/2024 10:23 PM
Manager I
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- Bachelor's degree or equivalentDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon is seeking Operation Manager for its Fulfilment Center team. In this role you will working closely with sort centers (SCs), last mile (LMs), logistic partners and other stakeholders for smooth management of FC operations of BLX1. The L4 leader will be the POC to manage dedicate department of BLX1, and handle all escalations and metrics related to same. The person will also drive deployment of solutions for productivity and cost optimization of BLX1 along with other tech deployments to streamline FC operations. In BAU, he/she will be rostered in shifts for keeping a tab on operations & work on improvement projects.Key job responsibilitiesEssential Functions- FC day to day operations management- Space, productivity and cost optimization for FC operations- Development of TL, BB PA and GB PA- People and stakeholder management- Focus of safe and high quality operations- Prepare bridge for WBR- Weekly manpower planning- Weekly Truck planning- Cap validation per lane and weekly capacity management- Reduce FC damage and losses- Drive AMXL FC related programsA day in the lifeEssential Functions- FC day to day operations management- Development of TL, BB PA and GB PA- People management- Focus of safe and high quality operationsAbout the teamBLX1 is the only own FC in AMXL network. Thus holding the key responsibility to drive creative programs to continue to optimize FC operations, which can subsequently be implemented in 3P network. In BLX1, there is a very strong focus on safe operations with high quality deliverable. We need people to look at things holistically at business level and chase aggressive timelines to deliver at high barWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysSalary: . Date posted: 04/04/2024 10:19 PM
Sr. Program Manager - SLP- Standards, Compliance and Excellence, India Security and Loss Prevention
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTION ABOUT YOU:You are a Passionate self-starter, decisive and able to move with speed to implement ideas. You love being challenged, have experience leading teams & driving innovative approaches to Program Management in fast paced operational environments. Cross functional & multi-industry experience shapes your perspectives.As a Senior Program Manager, your role will be to support the development of the program that addresses the Risks, Quality & Mechanisms Governance of INSLP (India Security & Loss Prevention team). The modus of delivering results include the ability to create strong documentation, strategy execution & effectivity evaluation.ABOUT THE ROLE:Senior Program Manager, Standards Compliance and Excellence is a key member of the leadership for INSLP & select cross functional teams. This position provides support for the continual improvement of Security & Loss Prevention processes & associated deliverables through design, development & validation. He/ She leads a team that delivers Management System Documentation, Knowledge Interventions, Internal Compliance & Operational Excellence. This team holds the primary accountability of managing all audits, policies, procedures and standards. Excellence efforts are aimed at assessing the existing processes & benchmark with the best in the industry. Hence, this requires close collaboration with cross functional teams, both regionally & globally.There is close working involved with business teams across the company to define requirements and standardization, training, compliance & excellence efforts through sub-programs of INSLP. Regular communication is maintained with Global Security Organization team members in order to work on global standards & policies. The Program Manager will be a key member of the team; working with the SLP team as well as cross functional Leadership teams throughout the organization. The position is field based.Key job responsibilitiesKEY RESPONSIBILITIES:• Work closely with the Global Security Organization & INSLP team to develop a robust mechanism that addresses the effective delivery of documents for process & procedure standardization efforts, implementation of global & regional policies, conduct of audits.• Closely study & understand various processes; synchronize with ACES teams to perform process Integrity checks for clear gap analysis.• Formulate corrective action plans for identified gaps on a continual basis.• Drive the process standardization project across the IN sites and iteratively build higher capability while striving to achieve highest maturity level.• Drive opportunities to certify sites to PASS on Resilience standards.• Drive opportunities to certify sites to PASS on external certification standards.• Drive excellence programs for the SLP function and create global benchmarks.• Be the supra-voice of all standards & mechanisms that addresses risk & quality management requirements.• Develop annual training requirements internal and external as required.• Connect with Global training team for various training programs for the team.• Ensure the LMS Application is leveraged to accommodate training modules for the team.• Act as the senior consultant to various internal teams or projects. Support teams needing help thinking through problems (both business and communications).• Draw leadership focus and attention to key bottlenecks and risks, and work with team/s for resolution and mitigation.• Utilize Lean and Six Sigma methods to drive process improvements, activities & plans listed above.• Guide & mentor team members to independently achieve milestones in growth & success.• Enhancing & Maintaining the Digitization platform-based record keeping at sites. • Lead the CSR initiatives for the function and participation of the team in events. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 04/04/2024 10:12 PM
Manager Sales
Siemens, Thane, Any, India
Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for digital transformation in the discrete and process industries. Digitalization is already changing all areas of life and existing business models. Responsible for driving the product sales for Industrial Networking, Wireless, Security portfolio from Digital Connectivity and Power from assigned accounts in PT&D, defence, Infrastructure vertical.Should have good knowledge on industrial networking technologies & protocols which are applicable in PT&D, defence, Infrastructure vertical market.Should have good knowledge in handling large OEMs/EPC/Endusers.Manage & improve Sales funnel/ CRM with existing & new customers. Spec-in solutions through active engagements with customers/consultants. Develop monthly Sales forecast.Liaise and collaborate with business development and presales teams to develop customer development plan for all key accounts (Retention & Conversion)What else do I need to know?Industrial Communication and Networking - proven, effective products. Whether you are looking to scale your network's security, improve availability, or future-proof your infrastructure for the years to come, we have a portfolio of solutions to help you achieve your aims. By using SCALANCE and RUGGEDCOM network components, we assist as you navigate digital transformation.B.ETelecommunications/Electricalengineer with minimum 8-10 years of experience in portfolio sales of industrial networking portfolio.Good understanding of eco-system of projects in vertical markets such as Energy, Metro Rail, Mainline Rail, electrification, Defense, Airports & logistics.Excellent collaboration and communication skills & familiar with active networking portfolio, IT/OT applications, cables & connectivity.Salary: . Date posted: 04/04/2024 02:12 PM
Senior Program Manager
Amazon, Hyderabad, Any, India
BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech teams- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experienceDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. As a Program Manager for Shipping and Region Authority, (SARA), you will work closely with Product Managers and Business Intelligence Engineers to drive data-driven decision-making and use broad skills to build analytics and reporting capabilities.We are a global organization working with business teams across all Amazon marketplaces. This team influences the customer ordering experience with products that model shipping, transportation and regional capabilities for all products across all amazon markets.The teams vision is to exponentially simplify the ability for Amazon businesses and its partners to build regionally-contextual initiatives and to enable a customer experience that allows for a seamless shopping experience, from product discovery to purchase, based on their location, program eligibility, and delivery options.This role involves driving critical decisions with cross functional teams and senior leadership and demands strong program management skills along-with an ability to drive data driven discussions. This position involves regular communication with Operation Teams, senior management, Tech teams, and project sponsors on status, risks and change control. The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in Project and Stakeholder management. If you know and love working with business intelligence tools, are comfortable accessing and working with large and diverse data sets from multiple sources, and enthusiastic about partnering with the business to deliver results, we need you on our team!Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Solve real life business problems by data analytics using big data- Collaborate with business users on requirements, objectives and measures- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Propose business metrics and perform data analysis for untouched areas. Find and merge dispersed data sources for reporting and deep-dive.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/06/2024 09:32 AM
Program Manager, Value Added Services
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon.com/Amazon.in strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.in continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.Value Added Services (VAS), India: The vision for Value Added Services (VAS) team is to transform how India buys high-consideration products online by offering them Best-In-Class After Sales services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations in specific cities. Today, we are focused on building a Pan-India 5* rated life cycle service support for vast majority of Amazon customers across multiple categories. We aim to do this by leveraging skilled experts to provide services to customers across product life-cycle. We today provide following services at scale: (a) Pre-Purchase Service - Make a new purchase decision, (b) Ready-To-Use Service - Get started with a newly bought product, (c) Return Service - Solve issues with a newly purchased product, (d) Repair Service - Get continuous support during the life of the product, (e) Exchange Service - Help customers extract maximum value for a used product.About Role:As a Program Manager, you will own the Coverage, Speed & Quality metrics for the services by managing Offers & Inventory systems to ensure a Best-in-Class customer experience. The role will require you to run day to day tactical execution along with a long-term vision of improving the service. The role mandates to work in close partnership with a set of stakeholders such as Category, Product, Trans, Finance, Brands, Service providers & Fulfillment teams at various levels and points to deliver a 5-star-rated service. The person will drive various new initiatives across cost reduction, quality improvements & new launches and will also be responsible for overall planning, budgeting, delivery, quality, process efficiency and productivity for the work group.We are looking for a talented, smart, and enthusiastic Program Manager with a strong customer focus and a passion for building a world class shopping experience through services for our customers. A successful candidate for this high impact role will be a self-starter with a liking for learning how Amazon Systems work, questioning the status quo, bring in changes advocating the right customer needs through strong data analysis, relationship management & execution skills.Key job responsibilities• Own end-to-end responsibility for any offers & inventory related configurations for all VAS-IN Services.• Manage the team to ensure daily execution and set up audit mechanisms for quality delivery.• Identify & root cause defects that lead to poor customer experience and work on corrective & preventive actions.• Design success metrics to capture the key operational inputs, system defects and business impact.• Understand the workstreams and lead launches across multiple stakeholders though a GTM plan.• Create SOPs & playbooks for various workflows that help drive operational & business needs.• Measure & track efficiency of existing processes & new launches to scale them through Simplification, Standardization & Automation.• Provide callouts on goals (Hits/Misses) & key metrics to Leaders through WBRs/MBRs and Program Updates.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/06/2024 09:32 AM