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Senior Product Manager, Global Solutions and Risk Compliance
Amazon, Bangalore, Any, India
DESCRIPTIONGlobal Solutions and Risk Compliance (GSRC) is looking for a Senior Product Manager for driving the strategic vision that helps GSRC to effectively scale its classification processes while at the same time reducing cost to serve. In this role, we are looking for a Senior Leader to lead initiatives across programs that pan across verticals, and geos. The role holder would partner extensively with Sr stakeholders across WW Operations teams, program stakeholders and also work with Tech leaders on building tech first solutions. The solutions you create will empower your customers to efficiently manage compliance for various Amazon business lanes. You will have an impact on ORC operations/tech teams and also teams that can extend across Amazon compliance and tech ecosystem. The successful candidate must have proven experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of products while staying connected to the details and prioritizing the most impactful work. This role will work across tech and operations partners across multiple VP organizations.Key job responsibilities• As a Senior Product Manager in GSRC, you will work with Tech Partners, Stakeholders, Product Managers, BIEs, and TPMs to develop the product strategy and deliver business requirements that will define the teams' vision and strategy. • Work with all ORC verticals to build a deep knowledge of program specific compliance needs and corresponding business requirements• Collaborate with Operations, Program to understand the problems/challenges they face, and in parallel work with the Technology teams to understand their services, technologies and systems.• Work with the team to define vision based on various needs and deliver a PRFAQ/strategy/3year vision document to solve the needs.• Partner with technology teams (within/outside GSRC) to develop these solutions and build a complete package that can drive efficiencies across teams.• This role is inherently cross-functional - you will work closely with ORC operations teams, ORC tech teams, tech teams across ASCS, listing teams, selling partner experience teams, retail/business teams, Global mile etc. in an agile environment.• Other key responsibilities include providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project.• Analyze program and project metrics and review them weekly and monthly to discover trends to justify the allocation of appropriate resources to areas where the risk is highest. Owns WBR / MBR / QBR metrics and review. Establish frameworks to balance risk with efficiency•• A successful candidate is an effective communicator, has demonstrated the ability to earn the confidence of stakeholders across a cross-functional team, is data-driven, has a strong eye for opportunities and has experience managing complex business and technical problems.• You have a strong bias toward data-driven decision making, and an innate ability to comprehend how metrics relate to business problems and with each other. • You are willing to experiment, fail fast, learn and iterate to improve. You recognize and account for the implications of your work to frontline operations.About the teamThe Operations Risk Compliance (ORC) organization keeps our customers and partners safe, protect associates, and ensure legal and regulatory compliance for Amazon. Global Solutions and Risk Compliance (GSRC) is the operational arm of the organization. GSRC partners with worldwide program teams to classify products and ensure Amazon's product listings follow regulatory and legal compliance guidelines. GSRC supports regulatory compliance requirements for Amazon's worldwide programs such as Dangerous Goods, Global Trade Services, Food Safety and Extended Producer Responsibility, Transport Risk Compliance and Environment Assurance Program. GSRC has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.We are open to hiring candidates to work out of one of the following locations: BangaloreWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or ownerPREFERRED QUALIFICATIONS- Master's degree or equivalent- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersSalary: . Date posted: 03/21/2024 09:18 AM
Manager on Duty
The Ritz-Carlton, Perth, Western
Job Number 24058209Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Managing the Guest Experience • Intervenes in any guest/associate situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and associate well-being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system.Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.Only shortlisted candidates will be contacted to go through our selection process. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 10:45 AM
Manager Service Sales - North
Siemens, Gurugram, Any, India
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This job is based out of Gurgaon, IndiaKnowledge Requirement: IBMS Knowledge, Latest trends on IBMS industry, Having Market Knowledge on Competitors Installations and Products.Qualification and Experience:8-15 years of work experience in Sales /Service Sales /Service Execution preferably in IBMS or Automation Industry, Team Handling, IBMS Service and Sales experience, Strong Client Exposure, should have had direct responsibility of handling Service Sales/ Sales Numbers for a Region / TerritoryRole: Service Sales North - Order Intake , identifying opportunities from Own & Competitors Systems and devising Modernization solutions and offerings leveraging Siemens Solutions and Portfolio, Conversion of Warranty to Service Agreement and Service Agreement Renewals, Identifying opportunities for Extension and add on Service Projects. Working on own installed base to increase installed base Penetration rate. Working on sales strategies in North India Market to promote the IBMS offering from SiemensWE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/17/2024 09:19 PM
Sales Manager Auto After Market
Michael Page, Melbourne
As the Sales Manager Auto After Market, you will manage the development of market-focused, channel strategies designed to grow our key customers and develop new business.What You Will Do Lead and develop a team of sales professionals to:RETAIN current customers by building lasting customer relationships based on valueGROW current customers as our priorityGAIN new business via suitable channel partner in alignment with their strategic roadmapProactively manage the performance and development of team members in line with their Strategic Sales Excellence (SSE) objectivesContinuously enhance the value proposition to the market by understanding and leveraging company's Capabilities, Insights, and resources.Develop and execute key account plans that outline customer strategies, requirements, sales forecasts, customer satisfaction and continuous improvement objectives.Customer Intimacy and Partnership - in-depth knowledge of their focused customer set, with enriching relationships with critical stakeholders across Customers and Industry.Grow the team and talent - create an empowering and engaging feedback-based work environment that enables the team to perform and grow to their best.Understand our customers end markets, sales strategies, and channelsIdentify and recommend growth strategies based on customer and market experienceBachelor's degree required; Qualifications in the field of Business or Commerce preferred8+ years premium product/service Sales and Sales Leadership experience and understanding of distribution channel management, preferably within Retail, Automotive, or related sectors.Demonstrated success in leading teams to effectively communicate and align the value proposition with customer buying motives and requirements, yielding tangible results.Willingness and ability to travel to customer meetings, tradeshows as necessitated by the business, selling activity and to support the teamStakeholder engagement - consultative & collaborative to lead through influenceStrong sense of initiative, curiosity, and drive to grow a team of professional sales representativesStrong business acumen and strategic vision and an openness to take creative and entrepreneurial steps to grow the business.Strategic capabilities and ability to advance step change in organisation performanceBe a permanent resident or have permanent work rights
Associate Architect |Data
Australian Broadcasting Corporation (ABC), Various, Any
Associate Architect |DataJob no: 503930 Work type: Ongoing Full Time Location: Various Categories: IT/Technology Flexible working environment including WFH or remote from other states Work with the latest and best Data Mesh technologies Make a difference being part of Australia's most iconic national broadcaster About the ABC The ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities. About the Role Excellent opportunity to be involved in providing expert solution design, architectural guidance and technical analysis across data platforms within the digital product space, and to contribute to the strategic direction of the ABC's digital architecture and engineering best practices. Key Accountabilities Under broad direction, be responsible for expert solution design and architecture of digital services and platforms within the ABC, collaborating with Engineering Managers, Product Managers, Lead Engineers and other senior stakeholders to ensure that technical solution design meets business and audience requirements and needs. Provide consultation and specialist advice to your direct manager and other ABC stakeholders on technology trends, developments, design issues and solutions. Focus on web and data services, shared platforms, products and processes to ensure that data solutions for digital product align with the wider ABC Information Technology direction, specifically Enterprise Architecture, IT Security and Cloud Shared Services. Lead the design of particularly complex solutions, in collaboration with Audience Facing Digital Product teams, for rolling out digital services and data platforms to cloud services, including content management and content delivery. Facilitate architectural decisions across product teams to ensure solutions are consistent, sustainable, flexible and readily adopted. Collaborate on technical decision making, planning and estimation, implementing and documenting digital products with content specialists, engineers, designers and others within and external to the immediate team. About you 3 years' minimum experience in solution design, tech BA or similar role Ability to collect and translate visual design and business logic requirements into technical solutions across backend, APIs, UIs, workflow and data integration Our cloud applications are mainly hosted in AWS so outstanding demonstrated knowledge of web technology, current and emerging digital technology trends and cloud-based AWS services Ability to design solutions that are reliable and scalable and can adopt changes and new requirements without complete re-architecting Fitting in with current architecture and expanding it to accommodate emerging requirements Experience in event-based data platforms serving a high traffic digital environment across multiple platforms (think web, mobile apps, connected TVs, smart speakers) Experience in data integration using dbt, Athena, GraphQL, Data Zone and data catalogs especially to systems which live outside of the AWS ecosystem (think: on-prem, broadcast and SaaS) We have a variety of applications, developed in a range of languages - Node.js, Go, Java, Python Desirable A passion for trying new ways to do architecture: Re-writing the rule book and developing new ways to cope with a rapidly changing environment Experience in data analysis, experimentation and process improvement Implementation and design of data pipelines. Delivering quality assurance using automation techniques A keen interest in levelling up your career to a Solution Architect and beyond For further information on this position please contact Jamie Nedved, Digital Talent Acquisition Lead via email We respectfully request that Recruitment Agencies do not submit applications for this position. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce. For more information on inclusive employee networks within the ABC please refer to on ABC LinkedIn. For more information on working at the ABC visit Advertised: 26 Mar 2024 12:00 AM AUS Eastern Daylight Time Applications close: 26 Apr 2024 5:00 PM AUS Eastern Standard TimeSalary: . Date posted: 03/26/2024 10:04 AM
Product Manager , Customer Engagement Technologies
Amazon, Toronto, Ontario, Canada
DESCRIPTIONImagine you are the single-threaded owner of a product that helps hundreds of thousands of customer service associates around the world understand and improve their ability to deliver best in class customer service to Amazon customers. Imagine you have a dedicated team of engineers to build this vision. How would you assess the internal and complex landscape and work backward from the biggest problems to solve? The customer engagement technology team is looking for an experienced product manager to define and deliver the strategy, roadmap, and features for our contact performance products, which help our associates own and drive their performance. This work solves a critical need for the rapidly scaling, geographically dispersed, and flexibly scheduled CS workforce of the future.In this role, you will be responsible for assessing the efficacy of the existing products, gaps and a new overall body of work, evaluating planned work against the vision and potential impact, and creating a prioritized roadmap to deliver value for global teams. You will work closely with product, science, learning, UX, and our internal engineering team and partner teams to develop products that create a cohesive employee experience. You will be expected to operate without much guidance, identifying your long-term strategy, priorities, and risks and driving your product roadmap. You will understand and help influence the strategy for complementary products and programs that impact the associate experience, setting a high bar on the team for the product management functional area.You will drive your product by making data-oriented decisions, passionately advocating for our associates and end user customers and driving a roadmap to deliver on the long-term vision for associate experiences. You will have the ability to deliver results while looking around corners and staying close to the voice of our current and future customers as our workforce evolves.This position is based on TorontoKey job responsibilities- Defining and driving long-term product vision, impact, and prioritization - Developing PRFAQs, MLPs, and User Stories that support both decision making and engineering team needs - Own launch coordination and create a mechanism for customer input and feedback - Contribute to planning cycles and drive product discussions at the executive level - Create audit mechanisms to track product efficacy and adoption - Support product management artifacts and collective skill development across the teamInternal job descriptionA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. RRSP We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/25/2024 10:45 PM
CRM Product Manager Marketing Insights - Payments - Vice President
JPMorgan Chase, Canada, Any
The Payments Transformation Team sits at the forefront of a rapidly changing Payments industry, seeking to keep J.P. Morgan at the cutting edge. The team is responsible for the Corporate & Investment Bank Payments business's Transformation agenda from strategy-to-execution to improve product delivery, organizational agility, and enable execution of innovative products and solutions to our clients. The team supports all product lines across Payments and sits central to leadership across our Product, Technology, Design, Operations, Sales, and Client Service & Implementation organizations, where capability building, agility coaching, commercialization, investment governance, technology modernization, and end-to-end product delivery optimization is top priority. As a CRM Product Manager within JP Morgan Payments, you will provide thought leadership, roadmap development, and solution assessments. You will be a strategic leader, conducting workshops with key members of the user community to ideate future state business processes. You will own the business process going forward, conducting user interviews to test our assumptions on what features and functions add the most value to the user community. You will create the product roadmap by prioritizing and sequencing the features & functions into a product roadmap. You will work with our Technology team to ensure what is being built meets the user objectives.Job Responsibilities Support global standardization of enterprise Salesforce and Marketo solutions and management of integrations to target state Engage stakeholders to define business requirements and define success criteria through user stories and story mapping Manage projects through the entire lifecycle: Assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation Ensure that all project milestones are met, and any risk/objectives are identified and resolved; ensure documentation of projects and technical requirements; adhere to compliance and regulatory constraints Create and maintain backlog in Jira to track key objectives, milestones, target dates, risks, issues, actions, and deliverables associated with targeted implementation plan Identify operational risks and ensure overall operational readiness and controls are in place prior to launch Collaborate with internal and external partners for the definition, planning, modeling, governance, and implementation of Salesforce CRM capabilities Participate in UAT and production validation; create and refine user stories for development teams Engage with stakeholders and capture needs using a variety of methods including customer journeys, empathy mapping, interviews, and story mapping Prioritize and define epics and user stories Participate in program agile ceremonies Required qualifications, skills and capabilities 5+ years of successful implementation experience with enterprise level solution in a complex organization Bachelor's Degree 7+ years experience with Salesforce 3+ years experience with Marketo, or Salesforce Marketing Cloud Strong experience of working with front-line sales and marketing colleagues to define future state business processes and in identifying features and functions which add the most value to the business Working knowledge of complex configuration, customization, and integration within complex enterprises Ability to look at create and optimize solutions within a complex framework Experience establishing and managing to strategic roadmaps and key milestone dates Exceptional communication skills and ability to communicate and present appropriately at all levels of the organization through written and verbal methods. Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills. Preferred qualifications, skills and capabilities Knowledge of user experience and ability to communicate strategic priorities to technical resources About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.Salary: . Date posted: 03/27/2024 10:30 PM
Manager I, ML Data Operations, GO-AI, Manager I, ML Data Operations, GO-AI
Amazon, Bangalore, Any, India
DESCRIPTIONWant to join the Earth's most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Manager I Operations is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughputKey job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.-Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) - Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.-Executing specific people programs on coaching and development and team engagement.-Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus."Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"A day in the lifePurview of a Manager I, ML Data Operations, GO-AI.Manager I, ML Data Operations, GO-AI is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAsAbout the teamAbout the team:The Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Onsite - BangaloreVirtual - Karnataka, Tamil Nadu, Kerala, Andhra Pradesh, MaharashtraWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Virtual Location - AP | Virtual Location - KL | Virtual Location - MH | Virtual Location - TNBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of - - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified.Salary: . Date posted: 03/27/2024 10:17 PM
Product Manager - Customer Trust, Amazon Pay
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesDESCRIPTIONOur vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience. As Amazon Pay expands and builds new capabilities, building customer trust will be the key to drive customer adoption and enable robust business growth. This role would be a part of the "Customer Trust" team in Amazon Pay. We are responsible for driving fraud and abuse prevention initiatives for Amazon Pay products and use cases.In this role you will build complex product solutions that leverage machine learning and advanced analytics to solve for payments fraud. You will be responsible for defining the product features, partnering with engineering to design solutions, creating a phased rollout plan, and working across a broad stakeholder group to deliver results. This role calls for an individual to showcase high judgment and decision making skills to balance customer experience with financial impact. There will be a steep learning curve, adding a fair amount of business skills to the individual. Our ideal candidate has a track record of Product Delivery of complex, multi-faceted products, is driven by data, and has the written and spoken ability to engage with and influence cross-functional stakeholders.In this position you will:- Build and manage product solutions to protect Amazon Pay from Fraud, including socializing the vision and results with Senior Leaders across Amazon- Work with ML scientists and leverage advanced analytics team to identify Modus Operandi being used by bad actors. Translate the learnings into product roadmap to systematically mitigate payment frauds.- Work with Payment Instrument and category leaders to assess and mitigate fraud vulnerability in planned launches- Abstract requirements to create platform solutions that can have a multiplier impact across clients of the fraud platform- Collaborate with Global Identity and Account Integrity teams to influence and build upstream interventions to detect and prevent fraud- Lead automation initiatives to drive efficiency in investigation, fraud resolution and reporting- Deep dive and analyze key business performance metrics, identify gaps and define measurement frameworks to support actionable insightsBasic qualifications A successful candidate will be highly analytical, resourceful and customer-focused. They will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.- 3+ years' experience in building product with new and emerging technologies- 5+ years' experience diving deep in data to understand the customer behavior including the ability to identify and solve ambiguous problems- Comfortable working with large sets of data; Experience with MS Excel and data analytics tools such as Quicksight, Tableau- Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization- Ability to operate multi-nationally with overseas business partners. Solid experience supporting key control projects/initiativesPreferred qualifications- Full Time MBA from Tier-I B-Schools- Demonstrated data-driven decision making and quantitative analysis skills (including deep knowledge of Excel, SQL, or statistics)- Machine Learning, Tableau or other broadly used analytics tool certifications- Relevant experience in managing e-commerce fraud We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organizationSalary: . Date posted: 03/27/2024 10:17 PM
Associate Customer Solutions Manager
Amazon, Toronto, Ontario, Canada
DESCRIPTION"By applying to this position, your application will be considered for all locations we hire for in Canada.Do you want to be part of a team that guides customers through the operational, educational and governance aspects of a successful AWS cloud journey?As an Associate Customer Solutions Manager (CSM) at AWS you will work with a team of CSMs responsible for helping guide AWS customers along their multi-year journey to the cloud. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, go-live events and transitions are a few items owned by the CSM team that are critical to the success of our customer's cloud journey. In this position you will incorporate program management, customer cloud journey acceleration, and customer value realization to ensure AWS teams work together effectively and efficiently to deliver outcomes for the customer. You will have the opportunity to make recommendations for improvements, as well as provide input in order to run effective meetings and ensure that concise information is delivered to the correct audience. This position is part of AWS Tech U Program which is an accelerated career development program for those who want to advance both their technical and business skills. This is a unique opportunity for driven, self-starters to play a key role in a fast-growing business, and to deliver significant value to AWS customers of all sizes from nimble startups to global brands. The Program will provide you with training and work experience that aligns in the field of Technical Training. This unique program consists of a 6-month instructor lead, project-based learning curriculum followed by a 6-month On-the-Job Training (OJT) learning assignment. You will learn from top AWS subject matter experts and get paid while you train for an exciting career in the tech industry. If this sounds exciting to you - come build the future with us!"Key job responsibilities"• Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, to plan and support major workload migrations• Help manage cadence through reporting and tracking functions along the way• Identify opportunities/risks, establish relationships with your customers, engage in constructive discussions, and advise customers on relevant best practices"We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS"• Associate's Degree or higher in Computer Science, Computer Engineering, or other related science/technical fields OR equivalent training, certifications, and/or experience; Qualification completed within the last 12 months or will complete in the next 12 months• Experience with Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)"PREFERRED QUALIFICATIONS"• Excellent communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences • Experience implementing a cloud-based technology solution in a school project or while working for a company • Experience with one or more of the following domains: Big Data, Analytics, Security, DevOps, Application Development, or Machine Learning "Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/29/2024 10:01 PM
Manager, Technical Support Engineering(Proactive support)-BLR
Salesforce, Bangalore, Any, India
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM
Associate Director of Sales
Marriott International, Ahmedabad, Any, India
Job Number 24056880Job Category Sales & MarketingLocation Renaissance Ahmedabad Hotel, Behind Ganesh Meridian Complex, Ahmedabad, Gujarat, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESDeveloping & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members.Managing Sales Activities • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Ensures that a customer recognition program is in effect throughout Sales. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/01/2024 09:56 AM
Principal Product Manager - Tech, Amazon Advertising-DSP
Amazon, Bengaluru, Any, India
DESCRIPTIONAdvertising is a strategic bet for Amazon and is one of the fastest growing business units. Amazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We are strengthening our offering by continuously building and enhancing product capability to improve shopper engagement and advertiser experience.We are looking for a Principal Product Manager (Tech) in the Amazon DSP team for the India market. The north star of the team is to make ADSP the partner of choice for our customers as they seek to achieve their performance marketing and branding objectives. You will be responsible for scaling Ad's product capability in line with the business growth aspirations. This is a hands-on leadership position, seeking individuals who can think big, create structure and effectiveness in ambiguity, draw on their deep dive understanding of the digital Ads landscape. You will work with a dedicated engineering team and will heavily collaborate with WW Ads and India sales & account management stakeholders. You will manage the complete business of your product area including establishing key metrics, setting and meeting goals on business/product metrics, advertiser engagement, and retention. You will be driving key business and CX metrics like advertising revenue, ads utilization and relevance. You will engage with other key teams in India Ads like Demand, Marketing, Sales and Account Management teams. Beyond these, you will have ample opportunities to interact and influence WW Product, Tech, Applied Science teamsKey job responsibilities• Identify product opportunities for the advertisement business using data, customer engagement studies, industry benchmarking and anecdotes. Create detailed near-term and longer-term roadmap for your product area • Build the product roadmap, architecture and capabilities that help improve both advertiser experience (e.g., impressions, brand affinity, engagement, sales,) and shopper engagement (e.g., CTR, relevance). • Build ads supply, creative formats, and targeting enhancements. • Own the go-to-market (GTM) of product features by influencing Marketing narrative and Sales / Account Management processes. • Manage all aspects of project including organizing and planning, estimating, managing resources, tracking and controlling, risk & opportunity, quality, documentation and change management. • Work closely with Tech & Applied science teams to create execution plans and ensure timely delivery of high-quality outputs. • Engage frequently with IN & WW leadership to coordinate complex product initiatives across internal teams and stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through product and business requirements documents.About the teamYou will be part of the IN Ads product team, which has built multiple India first products for advertisers and then scaled worldwide. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- Bachelor's degree- 8+ years of technical product or program management experience- Experience owning/driving product roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience leading engineering discussions around technology decisions and strategy related to a productPREFERRED QUALIFICATIONS- Master's degree- Experience in project management methodologies, business analysis, or process improvement- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authoritySalary: . Date posted: 04/02/2024 10:17 PM
Manager, Software Engineering - Java Backend (Consumer), Hyderabad
Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any, India
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager, Software Engineering, Hyderabad, India About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: DTC's many software engineering teams build applications for the web, mobile, tablets, connected TVs, consoles, and other streaming devices. Every customer starts their wonderful journey into the world of WBD through DTC's Identity and Growth teams. We ensure customers can seamlessly authenticate and authorize across all WBD brands.We are a fast-growing, global engineering group crucial to WBD's future. We are looking for an engineering manager who is passionate about solving complex engineering challenges coaching, leading, and mentoring a team of engineers. You and your team will lead numerous products in WBD to a modernized authentication and authorization experience.We are setting up an India Development Center to better support our global streaming services and assist international teams. We are looking for an Engineering Manager who will help build and grow the India Identity and Growth teams and enable the global expansion of our services. Roles & Responsibilities: As an Manager - Software Engineering, you are responsible for leading a high-performing team of engineers, to enable rapid consolidation of platforms to a unified authentication and authorization experience. You and your team will build a standardized provisioning platform, collaborate with technical partners to onboard and bootstrap users to modern authentication systems. You will uphold rigorous standards of engineering and operational excellence, as practiced widely across WBD. You will attract, coach, and retain key talent and provide opportunities for professional and career growth.Build and manage a team of high-performing engineers. Ensure retention through challenging professional opportunities and career growth prospects.Manage relationships with key stakeholders across platform, back-end, and client engineering; program management; champion engineering excellence.Develop standards and toolset for efficient, cost effective, provisioning workflows.Identify new opportunities and enhancements and feed them to the shared roadmap for prioritization.Identify and manage partner relationships internally and externally to ensure smooth integration into the WBD product delivery process.Ability to manage complexity and uncertainty associated with new product development.Influence and champion process, tools, operations, and technological improvements to operate global scale cloud-based platform services.Mentor other software development engineers throughout the organization, building the next generation of leaders.Build self-service tooling to automate platform adoption of identity services for both internal and external stakeholders. What to Bring: Bachelor's degree with 10 - 15 years of experience in the industry with at least 3-5 years leading and managing software development teams. A record of building, scaling, and growing teams of 5+ engineers and ownership of an engineer-first software service/product.Strong technical understanding of Kubernetes-based microservice architectures, messaging services, DB services, API gateways, service mesh, and infrastructure-as-code technologies/processes.Experience in authentication and authorization systems with a high bar for engineering and operational excellence.Experience in large volume transaction systems, data migration workflows, with a focus on quality, precision, and accuracy metrics.Ability to identify and operationalize workflows into a self-serve system with appropriate guardrails.Experience building and operating global-scale large platform services in non-prod and prod environments.Experience establishing and improving data-driven infrastructure and service KPIs such as performance, scale, availability, reliability, security.A strong understanding of security best practices and a high bar for protecting customer data.Experience working across cross-functional engineering teams as stakeholders and partners consuming a global platform service.Effective communication skills, good balance of empathy, leading by example, player-coach as needed, influence and drive change.Demonstrated experience with building systems using agile development methodologies (Scrum, Kanban, or similar). What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/21/2024 11:15 PM
New Product Development and Innovation - Food
Michael Page, Brisbane
The New Product Development and Innovation - Food has the following responsibilities:Oversee the entire NPD process and strategy (ideation, concept development, costing, sampling, etc.) collaborating closely with commercial key account managers and operational leads.Foster and empower a high-performing NPD teamEngage with different customers across the board, addressing feedback and presenting innovative solutions for major retailersLed and coordinated the NPD gate process, conducting post-launch product reviews and coordinating action plans to mitigate risks and enhancements.Identify revenue-generating opportunities across multiple channels by proactively seeking out products suitable for existing or potential new customersManage product labelling and nutritional panel development and requirements for all value-added products, ensuring compliance with customer and regulatory standards.Support the QA Manager to implement QA and QC requirements for all new value-adding operations or process changes.The successful New Product Development and Innovation - Food meets the following requirements:Qualification in Food Science, Food Technology & Processing, or similarMinimum 8-10 years of experience as an NPD, R&D, and Food Science manager in a large, structured company working with a multi-channel product environment (retail)Familiarity with Food Standards Australia New Zealand (FSANZ), food labelling, allergen regulations, State legislation, and international requirements. Proficient understanding of packaging materials and their suitability for various product types.Dedication to adhering to safe work practices consistent with WHS policies and procedures.Significant commercial awareness, including experience collaborating with Australian retailers.
Manager, Marketing Analytics - Marketing Mix Modelling
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Marketing Analytics - Marketing Mix ModellingWe have an exciting opportunity for a Manager, Marketing Analytics (Marketing Mix Modelling) in our Corporate Commercial Department who will lead the Marketing Mix Model program to measure marketing effectiveness and predict the impact of future efforts. The individual will work closely with the Media team to evolve Four Seasons marketing strategy through data-driven insights and optimizations. The individual will provide oversight on data and methodology used for MMM, derive actionable insights, and develop data-centric measurement tools to inform media investment decisions and marketing channel strategies.What You'll Be Doing: Lead the end-to-end development and evolution of Marketing Mix Model in partnership with the Media Team and Marketing Mix Vendor to deliver a robust measurement program used to inform investment decisions and marketing strategy.Understand our internal marketing strategy, bring oversight to Marketing Vendors on inputs and methodology used.Timely communication of changes, impacts, opportunities, and risks to stakeholders as it relates to strategy and performance of the Marketing Mix.Own the Marketing Mix Roadmap of model, data collection, and process enhancements. Grow partnerships with vendors and effectively utilize marketing partner expertise and capability.Project manage and lead weekly calls with Marketing Mix partner to ensure the program is delivering on marketing optimizations and actions.Partner with the Media team in crafting Marketing Mix presentations to senior stakeholders, focusing on performance results, learnings, and actionable recommendations.Create and maintain automated MMM reporting processes for visibility.Own models and forecast to quantify impact of campaigns across hotels and resorts and lines of business leveraging insights derived from MMM.Using insights from the Marketing Mix Model, in collaboration with the Media Team and marketing functions, design and activate on a learning agenda to refine marketing strategies and optimize future marketing initiatives.Monitor and report on learning agenda activities, effectiveness of optimizations, and recommended next steps.Outside of Marketing Mix projects, lead all media measurement studies such as brand lift studies, incremental lift studies, A/B and multivariate tests, and beta product opportunities with media partners.Assist in any RFP, review and/or regular evaluation of Marketing Mix partner and vendor.What You Bring: Bachelor's Degree in a highly numerate major (Math, Statistics, Economics) or relevant experience in data, data science, marketing analytics, and/or business analysis5+ years' experience in similar roles at marketing organizations, media agencies or media suppliers (hands-on experience with Marketing Mix providers strongly recommended)Hands on experience working with Marketing Mix Models (MMMs) with an understanding of the technical elements required in building and maintaining forecasts and advanced models.Strong process management and development skills.Strong ability to turn data insights into impactful storytelling.Excellent knowledge of advertising stack, adtech, and martech.Proficiency in SQL and Python.Experience with attribution methodologies and analyzing media mix modeling executions.Experience with paid, earned, and owned channels as an asset.Who You Are/Key Skills: Maturity and professionalism to ensure credibility in a matrix organization.Works well under pressure and can manage multiple tasks under time constraints.Well organized, detail-oriented, able to multi-task.Shows empathy and interpersonal skills in leadership and team interactions.Evaluate and manage risks associated with analytics projects and initiatives.Inspire and motivate stakeholders to achieve high performance and foster a positive and collaborative culture, encouraging knowledge sharing and innovation.Listen attentively to understand business needs and concerns, fostering strong communication and collaboration.Ability to work within cross functional structure within the organization.Apply analytical thinking to solve complex business problems and make informed decisions.Adapt quickly to changing business environments, emerging technologies, and evolving analytics methodologies.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/04/2024 09:56 AM
Manager Program Management, SCOT - FBA Warehouse Dist
Amazon, Bengaluru, Any, India
DESCRIPTIONAmazon has spent years building one of the world's most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to customer doors seamlessly.The AWD org is looking for a Sr.Program Manager who will design effective approaches to support a) Key strategic accounts for AWD and b)non Account managed sellers. In this role, an individual will be responsible setting standards and inspecting for the development of clear and concise root-cause analysis (RCA), write-ups and supporting content to help our wider org envision the systemic issue, proposed path forward and resolving/preventative actions for our seller issues. This role will instrumental in scaling SSR channel for AWD i.e., the Seller does not receive direct account management support from an Amazon associate.Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. We are looking for someone who is detail-driven, can create processes from scratch, has good problem solving and deep dive abilities. Ability to navigate ambiguous programs while keeping a high bar on quality of outputs is a must. Key job responsibilitiesSelling Partner-Focus: Develop a thorough understanding of Selling Partner needs and pain points, both existing and potential. Use that knowledge to drive delivery of studies and services that enable business and operational leaders to provide Amazon Selling Partners with an exceptional experience. Tirelessly advocate for improvements to systems and processes that will benefit associates and/or sellers.Strategy and innovation:Lead initiatives to: 1) increase awareness of AWD among the SSR cohort, 2) provide SSR SPs with relevant information and resources to be successful on AWD, and 3) elevate the SP experience by addressing key friction points.Stakeholder management: Build strong relationships with internal and partner team stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information/data sharing mechanisms. Work alongside stakeholders to define and execute actions from identification to implementation. Influence stakeholders, up to executive level, to take ownership of defects and drive solutions to improve the Selling Partner experience. Manage operational metrics: Manage seller support service levels including: time to resolve, aged cases, false positives, time for first response, and cases per SP. Drive process improvement and operational excellence by improving defects and time to resolve casesTeam leadership:Manage a small team, driving high-performance standards and fostering a culture of creativity and problem-solving.A day in the lifeYour daily work includes:• Developing expertise in business insights for the owned Seller cohort, including drivers and challenges.• Collaborating with internal and partner teams to share the recurring trends/insights and drive program and product changes.• Balancing the growth of the Seller base with quality, focusing on scalable and mass-applicable solutions.About the teamWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- 2+ years of team management experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Strong business acumen, as well as communication and negotiation skills.PREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadership- Knowledge of SQLSalary: . Date posted: 04/04/2024 09:34 AM
Associate, Legal Obligations and Compliance Risk Assessment
JPMorgan Chase, Mumbai, Any, India
As a Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. The Chief Administrative Office (CAO) is comprised of multiple global functions that support the firm's businesses in 60 countries, including Global Real Estate, Global Supplier Services, Global Business & Document Services, Amenity Services, Corporate Insurance, Global Security, Corporate Aviation and Finance and Business Management.The CAO Controls team's primary function is to solidify an effective Firm-wide control framework, looking within and across its functions, to identify and remediate control issues with a sense of urgency regardless of the source. CAO Controls team will work in partnership with the Control Managers across CAO to provide a centralized view of all control functions, assisting in immediate, real time problem detection, reporting and escalation by utilizing the firm's operational risk self‐assessment reporting process & system (CORE: Control and Operational Risk Evaluation). The team also support various firmwide control programs and operational risk initiatives. This role will require significant cross-functional collaboration, including with line of business, legal team and their counterparts in the Firm's corporate functions. The environment is fast-paced, often requiring that issues be addressed quickly to ensure that the Firm stays in compliance with the rapidly-evolving rules that apply to our highly regulated industry. The successful candidate must have strong analytical and collaborative skills, be able to work independently, and be a true "self-starter."Key Responsibilities: Support and oversee the implementation of Office of Legal Obligations ("OLO") and Compliance Risk Assessment ("CRA") across CAO & its multiple corporate functions Participate on cross-functional teams to develop and maintain legal obligations Responsible for the identification and ongoing management of those Risks and the design, execution, and evaluation of the associated mitigating Controls for CRA Build and manage product subject matter expertise, as required Prepare, and maintain on an ongoing basis, matrices and other job aids to support program reporting and project tracking Research and analyze laws, rules, regulations and prior project work in order to promote evergreen efforts of the Program, focusing on quality assurance and consistency Serve as a Program liaison through collaborative advocacy and excellent oral and written communication skills and work with legal, compliance, risk, and oversight and controls teams responsible for parts of the Program, as needed Ability to build relationships and leverage subject matter expertise to driving conversations and/or influence decisions/direction with Business, Legal, Risk and Technology areas Flexible, adaptable to shifting regulatory and legal landscape; able to work in a global, fast-paced, results driven environmentRequired qualifications, skills and capabilities: Bachelor's degree or equivalent experience required 3-5+ years in either financial service experience in controls, audit, quality assurance, risk management, or compliance preferred Strong leadership skills and experience working in matrix-reporting work environments Research, writing skills, deck design and presentation skills Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio), knowledge of tools Alteryx, Tableau is a plusPreferred qualifications, skills and capabilities: Knowledge Operational Risk, Controls, Regulations preferred Ability to translate business/functional problems into a conceptual analytical solutions Demonstrated ability to effectively manage all facets of Program ManagementAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Salary: . Date posted: 04/03/2024 10:20 PM
Manager, Software Engineering - Java Backend (Consumer), Hyderabad
WarnerMedia, All Cities, Any, India
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager, Software Engineering, Hyderabad, India About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: DTC's many software engineering teams build applications for the web, mobile, tablets, connected TVs, consoles, and other streaming devices. Every customer starts their wonderful journey into the world of WBD through DTC's Identity and Growth teams. We ensure customers can seamlessly authenticate and authorize across all WBD brands.We are a fast-growing, global engineering group crucial to WBD's future. We are looking for an engineering manager who is passionate about solving complex engineering challenges coaching, leading, and mentoring a team of engineers. You and your team will lead numerous products in WBD to a modernized authentication and authorization experience.We are setting up an India Development Center to better support our global streaming services and assist international teams. We are looking for an Engineering Manager who will help build and grow the India Identity and Growth teams and enable the global expansion of our services. Roles & Responsibilities: As an Manager - Software Engineering, you are responsible for leading a high-performing team of engineers, to enable rapid consolidation of platforms to a unified authentication and authorization experience. You and your team will build a standardized provisioning platform, collaborate with technical partners to onboard and bootstrap users to modern authentication systems. You will uphold rigorous standards of engineering and operational excellence, as practiced widely across WBD. You will attract, coach, and retain key talent and provide opportunities for professional and career growth.Build and manage a team of high-performing engineers. Ensure retention through challenging professional opportunities and career growth prospects.Manage relationships with key stakeholders across platform, back-end, and client engineering; program management; champion engineering excellence.Develop standards and toolset for efficient, cost effective, provisioning workflows.Identify new opportunities and enhancements and feed them to the shared roadmap for prioritization.Identify and manage partner relationships internally and externally to ensure smooth integration into the WBD product delivery process.Ability to manage complexity and uncertainty associated with new product development.Influence and champion process, tools, operations, and technological improvements to operate global scale cloud-based platform services.Mentor other software development engineers throughout the organization, building the next generation of leaders.Build self-service tooling to automate platform adoption of identity services for both internal and external stakeholders. What to Bring: Bachelor's degree with 10 - 15 years of experience in the industry with at least 3-5 years leading and managing software development teams. A record of building, scaling, and growing teams of 5+ engineers and ownership of an engineer-first software service/product.Strong technical understanding of Kubernetes-based microservice architectures, messaging services, DB services, API gateways, service mesh, and infrastructure-as-code technologies/processes.Experience in authentication and authorization systems with a high bar for engineering and operational excellence.Experience in large volume transaction systems, data migration workflows, with a focus on quality, precision, and accuracy metrics.Ability to identify and operationalize workflows into a self-serve system with appropriate guardrails.Experience building and operating global-scale large platform services in non-prod and prod environments.Experience establishing and improving data-driven infrastructure and service KPIs such as performance, scale, availability, reliability, security.A strong understanding of security best practices and a high bar for protecting customer data.Experience working across cross-functional engineering teams as stakeholders and partners consuming a global platform service.Effective communication skills, good balance of empathy, leading by example, player-coach as needed, influence and drive change.Demonstrated experience with building systems using agile development methodologies (Scrum, Kanban, or similar). What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/20/2024 05:12 PM
Product Analyst (Senior Associate)- Card Data
JPMorgan Chase, Bengaluru, Any, India
Are you an exceptional project manager with a knack for leading efficient Agile teams? We're looking for someone who excels in a dynamic environment, refining backlogs to ensure products are delivered on time and surpass expectations. Join our new team, where your passion for high-quality products, meticulous attention to detail, and superior communication skills will be highly valued. Your background in Agile product development and expertise in backlog refinement will be key to your success in this role.Job Responsibilities: Manage product backlog - Maintain and update epics, refine stories with the development teams, and prioritize work for upcoming sprints. Understand customer empathy - Understand the experiences, challenges, and needs of the customers of card data. Proactively reach out to listen to their stories and gather feedback. Act as point of contact - Act as a bridge to connect the product and development teams. Translate the vision and what each data product is designed to do for its users. Provide the dev team the why behind all user stories and other tasks they're prioritizing. Collaborate for milestone planning - Partner closely with the dev team to estimate the work and set ambitious yet achievable goals. Report on the progress and status of the work to senior leaders. Meet for stakeholder management - Meet regularly with relevant stakeholders, managing their expectations, and strategically communicating with them to ensure alignment and buy-in throughout the product lifecycle. Required qualifications, capabilities and skills: 8+ years of experience working in product management, project management, or similar domain area. Bachelor's Degree in Quantitative Business or STEM related field. Experience managing timelines and dependencies while monitoring blockers, and liaising with stakeholders and functional partners. Technical ability to understand, design, and explain complex product and data strategies to both business and technical audiences. Superior communication skills - oral and written; your documentation is second to none. Independently driven, tenacious, and hard working. Must be a team player.Preferred qualifications, capabilities and skills: Master's Degree in STEM related field. Experience with data, data analytics, and data products. Experience with data pipelines and cloud environments.About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/04/2024 10:28 PM