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Assistant Manager - Casino VIP Restaurants (Full Time)
SkyCity, Auckland
A bit about SkyCkitySkyCity Auckland is New Zealand's centre of entertainment. With our casino venue, we believe our valued customers deserve the very best and with our luxurious VIP gaming facilities and expert team, our aim is to make every trip to SkyCity Casino Auckland an experience to remember.A bit about our VIP Gaming DepartmentWe have several luxurious VIP Gaming suites that cater to our Table Games, Gaming Machines and International Business customers so it's a pretty exciting part of the business. We look after a variety of guests from our regular customers to visitors from all over the world!About the roleOur VIP Gaming department is looking for an experienced Assistant Manager to join them in these senior management role.  As the Assistant Manager, you'll play an integral part in ensuring the delivery of consistent exceptional service and fostering a highly motivated team of professionals. This role is looking after our Table Games customers however flexibility to work across over areas in VIP Gaming is required.About youTo be successful, you'll have a minimum of 5 years experience in the F&B industry ideally within a casino restaurant environment with at least 2 years working at a supervisory/management level.  You'll be customer service and solutions focused, hold a current General Managers license and be confident with the Microsoft Office suite of products.  You'll also be a strong communicator in the English language and if you're able to speak a second language, that would be highly advantageous. As a busy, fast paced operation that is open 24 hours a day, 7 days a week, there is a lot of variety across our shift patterns and hours of work can vary, so flexibility will be key. Due to legal requirements, you must be over the age of 20 to be considered for the role.What's in it for you?Besides working with great people you will enjoy a variety of company benefits that a large corporate can provide including discounted staff car parking, discounts at a range of SkyCity outlets, and a heavily subsidised staff dining facility as well as fantastic career opportunities through NZ largest entertainment provider.If this sounds like the perfect step for you to start a winning career at SkyCity, please apply online today.At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.              
District Manager
Compass Group Canada, Toronto, Ontario, Canada
What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryNow, if you were to come on board as one of our District Managers, we'd ask you to do the following for us: Lead a team providing Corporate Hospitality services (Catering, Concierge and Conference Services) Own client relationships ensuring partnership through transparency and excellent communication, creating clients who are champions and advocates. Ensure that your teams deliver outstanding guest experiences as defined by our journey mapping process. Build an inclusive and supportive team culture that is focused on performance. Deliver financial results as per client and Compass budget processes. Prioritize health and safety through the proactive execution of safety programs Think you have what it takes to be the District Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role. Minimum five years of multi-unit management experience and directing a team in a hospitality related field. Hotel/Conference Experience is an asset. Post-secondary degree/diploma in Hospitality and/or Food Service Management, Hotel and Restaurant Management or equivalent combination of education and experience. Excellent communication skills (oral and written). Intermediate level expertise with Word, Excel and Outlook. Ability to maintain excellent relationships with clients and customers. Strong problem solving, organization and coordination skills. Excellent leadership, coaching and supervisory abilities. Positive, energetic personality. Solid experience in fiscal management. Stay current with the latest innovative trends in food services. Highly organized with attention to detail and strong ability to multi-task. Ability to travel between sites on demand including 10 to 15% overnight travel. Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/13/2024 04:11 PM
Assistant Manager-MARCOM
Marriott International, Mumbai, Any, India
Job Number 24048284Job Category Sales & MarketingLocation Moxy Mumbai Andheri West, Plot No 711, New Link Road, Opp. City Mall, Andheri West, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing or related professional area. OR • 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESConducting Daily Marketing Activities that Achieve Department Goals • Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions. • Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy. • Maintains, updates, and manages all web sites. • Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings. • Develops brochure and property collateral materials. • Participates in all property imaging work (e.g., signage). • Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking. • Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports. • Ensures consistent marketing message is communicated in all advertising and collateral efforts. • Manages marketing budget throughout year. • Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning. • Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail and print advertising. • Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding. • Ensures consistency in individual property's voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property.Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Evaluates new marketing opportunities for the property. • Ensures property is represented on all quality internet sites that have the potential of providing business. • Works closely with respective Convention Bureaus and Chambers of Tourism. • Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking. • Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports. • Develops strategic marketing plan for property, includes group, leisure and local efforts. • Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind.Building Successful Relationships that Generate Sales & Marketing Opportunities • Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy. • Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property. • Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate. • Works with media buyer to plan and execute advertising. • Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites. • Assists property with materials, tracking/analysis and presentations to owners. • Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed.Additional Marketing Responsibilities • Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.). • Ensures that property is following all corporate marketing guidelines. • Approves all invoicing through MarrCom office.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/19/2024 04:27 PM
Manager, Data Governance Enablement
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.The Manager, Data Governance Enablement is a multi-faceted role meant to enable the DG program through technology and automation, knowledge management and training, and performance measurement. The individual will be responsible for overseeing the selection, implementation, and maintenance of data governance software solutions to support the organization's data governance framework. They will also play an important role in supporting data literacy and upskilling the data stewards to make sure we are maximizing the use of data. The ideal candidate will possess a strong understanding of data governance frameworks, policies, and procedures while also having a expertise in application management. They will also have a strong background in knowledge management background to help build an accelerate a data-centric culture.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Data Strategy and Governance. This role involves interactions with primarily internal stakeholders at various levels. What You'll Be Doing: Data Governance application managementLead the implementation and configuration of data governance software solutions, ensuring alignment with organizational requirements and objectives. Evaluate and recommend data governance tools and software solutions that align with industry best practices and organizational goals, considering factors such as functionality, scalability, and ease of integration. Manage the integration of data governance software with existing systems, databases, and other relevant technologies. Work closely with software vendors, developers, and internal teams to implement software updates and improvements. Maintain comprehensive documentation of software configurations, integrations, and customizations. User EngagementCollaborate with internal stakeholders to gather software requirements and customize configurations to meet specific business needs. Develop and implement training programs and supporting guides for data stewards and other users to ensure proficient and effective use of data governance software. Customize and enhance data governance software functionalities based on evolving organizational requirements. Provide ongoing support and troubleshooting assistance to users, addressing issues and optimizing software usage. Administration Support Develop and maintain a centralized knowledge repository, ensuring that information is easily accessible and up-to-date. Evaluate, implement, and manage knowledge management tools and platforms to facilitate collaboration and information sharing. Create and maintain tools, guides, templates, and other supporting products to enable stakeholders with necessary tools to promote high quality data. Data literacy improvement and upskill of Data Governance capabilities in key rolesFoster a data-centric culture within the organization. Conduct training sessions to educate staff on data governance principles, policies, and best practices. Develop training program to upskill key DG roles and enhance overall data literacy. Data Governance EvaluationDG Performance Measurement Develop key performance indicators (KPIs) to measure the effectiveness of DG initiatives and regularly report on progress. Key Skills: Technical Skills Applied experience in data governance and / or data management. Knowledge of industry leading data governance practices. Familiar with implementation and use various data governance tools and software. Familiar with DMBOK principles. Understanding of complete data lifecycle and related data governance requirements. Understanding of GDPR and related legislation. Ability to manipulate, analyze and transform large datasets to understand trends and patterns. Working knowledge of cloud computing platforms. MS Azure preferred (Microsoft Synapse, Azure Data factory, Azure Data Lake, PowerBI). Proficient in SQL or other programming languages. Experience with data visualization and dashboarding (Power BI, Tableau). Expert in Microsoft Office software (Word, Excel, PowerPoint, Access). Leadership High personal and professional integrity and strong work ethics. Ability to create vision and delegate tangible actions. Results oriented, willing to drive projects to completion. Demonstrated ability to manage adversity and challenging situations. Business / Analytics Skills Works to understand the business need and how the data will be used to drive decisions into action plans that will grow the business. Effectively navigates through ambiguity and complexity to provide clarity for the team and the requester. Works well under pressure and can manage multiple tasks under time constraints. Strong with process management including the development of processes and procedures. Familiar with agile methodology and comfortable working in an agile environment. Communication Skills Works to understand the requester needs when building the upfront story to ensure clarity and actionability. Listens carefully to understand requirements and seeks clarity as needed. Provides well-structured reports and documents to convey analysis and insights that are clear, concise and reader-friendly. Demonstrates understanding of the importance of storytelling by incorporating visual enhancements into presentations. Planning / Organizational Skills Demonstrates the ability to organize and work with high volumes of data Establishes clear expectations to ensure smooth execution. Handles multiple demands and conflicting priorities by quickly re-allocating time and resources. Organizes self and the team in setting and managing priorities. Demonstrates a relentlessly high standard for attention to detail and holds others to the same Delivers on commitments on time and on budget. People Engagement Takes the initiative to clarify performance expectations. Ensures each person/direct report is clear on performance expectations and has the flexibility on how to reach those expectations on a supported path. Provides each person with the tools and resources to achieve excellent performance. Takes the time to acknowledge the efforts and contributions of others. Works to build relationships with colleagues to both provide and receive the best support. What You Bring :Proven experience in software management, with a focus on data governance and knowledge management. Strong understanding of data protection regulations and compliance requirements. Excellent communication and interpersonal skills. Analytical mindset with the ability to translate data into actionable insights. Experience with data governance tools and technologies. Bachelor's or Master's degree in a relevant field (e.g., Data Management, Information Technology, Data Analytics, Business Analytics, Informatics). This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/19/2024 09:59 AM
Manager, Triage Support
Salesforce, Hyderabad, Any, India
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER TRIAGE: A Triage Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) who provide first level voice support to our customers along with managing associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad Work Hours: We are a 24x7 Support Hub, the candidate hence needs to be ready to work in any shift available and be ready to change shifts based on business requirements from time to time. Skills and Experience Masters Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Overall work-experience of 12+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles. Skills Desired: MBA (or equivalent work experience) and / or Industry certifications like PMP, PRINCE2, ITIL, Six Sigma etc Functional or technical salesforce.com application knowledge Experience in managing global customers Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirement including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management About Salesforce: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/20/2024 03:13 PM
Manager, Franchise Operations
Wyndham Hotel Group, Toronto, Any, Canada
Wyndham Hotels & Resorts is now seeking a Manager, Franchise Operations to join our team in Toronto, Ontario.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!The RoleManager of Franchise Operations supports the overall mission of the Franchise Operations team by nurturing relationships with owners by understanding their individual goals and needs while recognizing every hotel is unique. The MFO optimizes owners' performance by delivering innovative solutions and relevant resources using our experience and network across the organization. What you'll do Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience. Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance. Execute Wyndham Hotels and Resorts initiatives, projects and related tasks. Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners. Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel. Drive NRG through retention and development opportunities. Collaborate with internal stakeholders. Provide accountability to the organization through documentation, follow up and system reporting. Achieve annual service, performance and KPI goals in order to impact WHR profitability. Take ownership of personal and professional development. Project a positive image and promote the value of Wyndham Hotels & Resorts. Respond to one off requests from the business that are property specific within an indicated SLA. You'll be successful if you have Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.). Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary). 90 % travel with flexible work schedule. Work under pressure with extended hours/days when required, in order to meet deadlines. Must be able to independently prioritize and schedule multiple responsibilities. This position requires the ability to stand and be on your feet for approximately 50% of the day. This position requires the ability to sit and drive long distances for approximately 75% of the week. Qualified candidates must be able to lift a minimum of 10 lbs. Excellent verbal and written communication skills required to effectively present material to various audiences. This position requires the ability to bend, twist, squat, push/pull while inspecting properties. Required Qualifications/Experience 2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience. 4 year college degree (Preferred). Multi-property experience. Industry certifications (Preferred). Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.). COMPANY OVERVIEW:Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.Job Location: Toronto, Ontario Employment Status: Full-timeSalary: . Date posted: 03/21/2024 01:14 AM
Senior WHS Manager, AU
Amazon, Sydney, Any
BASIC QUALIFICATIONS- BS/BA in safety, environmental, health, ergonomics or a related field required - 10+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, logistics, production, or service operations. - Experience implementing lean principles and process improvement in an operational environment. - Experience leading change in multiple site environment. - Experience managing multiple direct reports. - Ability to travel up to 50%DESCRIPTIONThe AU Senior WHS Manager will be primarily responsible for managing all environment, health, and safety related matters to our FCs (Fulfillment Centers) and logistics operations team in Australia. He/She will implement company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce EHS risks in our processes to ensure a safe and healthful working environment for our Associates and Contractors. He/She must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The AU Senior WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the regional teams in incorporating our safety standards at their sites. He/She will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. This Senior WHS Manager will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. The AU Senior WHS Manager will also support the EHS activities and programs in relating to the new expansions and new launches in the region to ensure new launches/projects are executed safely and are in compliance with Amazon new launch standards. This individual will work closely with BD, launch, engineering and operation etc. team and provide EHS assessments and solutions at different phases of the projects.The Senior EHS Manager will be responsible to lead a team of EHS professionals. This individual must create and execute leadership development plans for his/her team members. He/She must communicate the team expectations and give frequent and appropriate feedback to his/her team members and ensure they are executing to the core competencies of an Amazon EHS professional. This individual must also demonstrate the ability to judge and assess EHS talent and select appropriate bench strength to current and future business needs. Senior WHS Manager Major Responsibilities: - Possess a thorough understanding of local/regional regulations and the ability to work with these and company policies. - Provide guidance and oversight to ensure compliance to all applicable Amazon EHS Policies. - Measure the region and sites' performance against published requirements in EHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. - Ensure EHS record-keeping and data integrity and provides Operations with accurate reporting and metrics to support business EHS initiatives. - Deliver on-time and quality projects to Operations. Deliver quality projects on time to Operations. - Analyze EHS metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the EHS risk is highest. - Analyze EHS review and audit results and develop and implement solutions to eliminate exposure to these risks and prevent injury at other facilities. - Audit record keeping practices and Gensuite entries to ensure compliance to global EHS standards and local regulations. - Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. - Manage and mentor the EHS team in the assigned facilities. - Spend time at the FCs and DS (including Exchange Stations) and seek input from EHS teams, Associates and leaders on EHS program improvement opportunities. Ensure open communication on status of progress and resolution against these suggestions. - Lead injury reduction efforts by performing targeted Kaizens in partnership with the Operations teams based on the risks identified in each task/at each job position. - Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required EHS training. - Review for effectiveness the deployed EHS tools and revise to ensure continual improvement. - Partner with corporate and other regional field EHS personnel to leverage global EHS best practices into Australia's network standards. We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Distribution Center or Manufacturing EHS experience with - Injury management and return to work - Master's degree preferred - EHS specialist preferred but not essential experience with EHS regulators and ability to manage multiple sites/regions/remotely, ability to develop and implement EHS goals, strategies, improvement plans, strong analytical skills with demonstrated problem solving ability.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM
Manager, Residential Property Management - Americas
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Residential Property Management, AmericasThis position will support the Director of Residential Property Management for the Americas in the creation and review of carrying cost budgets and governing documents for new residential projects. This individual will ensure all materials, tools and references for each new residential project are complete and accurate through the different phases of the project and will work closely with all employees at various levels, both internally and externally. What You'll Be Doing: Development of carrying cost for new residential projects (60%)Manage the review process by providing input into the residential and mixed-use carrying cost budgets for new residential developments as assigned to ensure that Four Seasons assumptions are incorporated, reasonable and accurate.Provide support and analysis regarding new residential projects on finance matters as it relates to types of cost, cost allocation methods, market/internal cost benchmarking as well as residential rental impact as assigned.Work with local budget consultants and other FS team members to identify and understand budget input and assumptions.Provide comparative analysis and reasoning on all cost allocation assumptions built into the budget to support the overall budget development process. Provide baseline analysis and due diligence research on market-specific requirements regarding taxes, insurance, residential labour rates, and union issues that may affect the carrying cost budget as directed.Provide a detailed breakdown of the labour FTE assumptions including compensation and benefits assumptions.Provide a detailed breakdown of all operating costs that are required for each project based on the operating plan.Manage the budget template to meet the pre-opening requirements as well as the needs of local filing requirements to go to market.Ensure all budget items are understandable, clear, and transparently documented.Manage all budget files along the design and build phase including tracking the status of approval and change.Ensure all budgets, including capital IT budgets, pre-opening operations budgets, and build-out-sell-out budgets all tie together regarding the assumptions used.Governing Documents/ Project Documents/ Property Management & Operations requirements for new residential projects (25%) Assist in reviewing all governing documents focusing on financial and property management related matters to ensure all terms are clear and can be practically managed.Provide desktop research regarding local property management law, including obtaining a copy of local Acts and Statutes.Review and highlight any significant law that may impact budgets and governing documents.Provide desktop research regarding local licensing requirements for managing residential properties in the market.Review and comment on colour-coded demarcation maps for all residential projects in the region.Manage and assist with any process to obtain any required property management licenses for all residential projects in the region.Prepare operating plans for residential and mixed-use projects.Gather and analyze data related to residential operations internally and externally.Other duties (15%)Assist with putting together handover packages and orientation materials for the pre-opening teams regarding the rationale and references used in the carrying cost budget.Participate in cross-functional internal meetings as directed.Participate in developer/external partner meetings as directed.Support the Corporate Residential Team in research, collating and developing collateral, content, and tools to communicate best practices in residential project execution.Support and provide research results and analysis to open and operating projects as required.Provide support for compliance reviews for open and operating residential projects.Support regional and global residential initiatives as directed. What You Bring: 5+ years of well-rounded experience in Finance/Accounting, Data Analysis, Hospitality and/or Mixed-use property management exposure is a plus.University Degree in either Accounting / Finance / Real Estate & Property Management / Business or equivalent.Master of Business Administration (MBA) preferred.Property Management training/certification preferred.Professional accounting/finance designation preferred.Proficiency in Microsoft Excel / Microsoft Word / Microsoft PowerPoint/ Microsoft Project / Microsoft Teams.Ability to learn and understand additional technical knowledge and skills as required.Strong understanding of branded luxury real estate/property management/vacation rental market.Good understanding of the hotel market, particularly the luxury segment, including mixed-use.Strong accounting and finance knowledge.Proven track record of driving results and self-directed high-quality output (written reports, substantive analysis and related insights that drove decision-making).Balances time and adapts based on risk assessment and context.Examples of original written work that shows a high level of business writing skills.Examples of original work products that involved financial business modelling.Has medium/high exposure and knowledge of the various functions within an operating company regardless of the industry (i.e. has worked in/with various areas across the value chain and not just a single area for too long). Who You Are/Key Skills: Excellent communications skills - Modifies communication style and approach to meet the needs of the situation and audience.Delivers complex messages clearly and with sensitivity to others' needs, cultures, backgrounds, and knowledge.Creates clear and concise written information using appropriate content, format, and structure.Considers the return on investment before starting a new initiative or project.Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals.Readily accommodates unforeseen changes in day-to-day work to deal with situations or to reach a goal and understands the need for flexibility in response to evolving circumstances.Can effectively handle multiple conflicting priorities.Is open to new technologies and seeks to apply them to develop faster or less expensive ways of doing things.Displays sound analytical skills, asking the right questions to draw out information and analyzing the right information to reach decisions.Distinguishes the important from the urgent to meet objectives.Makes a realistic assessment of what can be achieved on a week-by-week basis and develops and implements plans to achieve it.Eager to fully understand and address the needs of internal and external customers, stakeholders, and employees.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/27/2024 10:03 AM
Manager, Corporate Rooms Training
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Corporate Rooms TrainingAs our brand expands, the need to strengthen structural foundations and guidance across all sectors becomes increasingly critical. Rising turnover rates, a lack of institutional knowledge, inconsistent systems, and upcoming property openings underscore the importance of a skilled, Manager, Corporate Rooms Training.This role is pivotal in establishing solid foundations within the division, bridging critical technical gaps, and delivering hands-on functional training across various aspects of the Rooms Division. The Manager, Corporate Rooms Training must possess comprehensive knowledge and experience in Housekeeping and Front Office operations. This position will play a vital role in ensuring our teams are equipped to provide exceptional guest experiences while maximizing operational efficiencies.Reporting directly to the Senior Director Operations, Rooms, this individual will collaborate closely with the Manager, Corporate Rooms Operations as well as Senior Directors of Housekeeping, Rooms Leads and Regional Rooms Councils. The Manager, Corporate Rooms Training will work with Learning & Development personnel to spearhead tailored training programs for our global Rooms Teams, covering Front Office, Core/PBX, Guest Services, Kids for All Seasons, Concierge, Guest Experience, Housekeeping, and Laundry.The ability to provide hands-on training and support at both operating properties and during openings is crucial.What You'll Be Doing: Collaborate with Manager, Corporate Rooms Operations and Senior Director of Rooms to understand the training needs and tools required at the properties globally within the Rooms Division.Design and deliver hands-on functional training across all Rooms Division areas in collaboration with Global Learning and Development.Dedicated functional training role creates custom functional training content & programming over and above brand-wide content, including functional onboarding, training and change management for function-specific implementations, and functional skill-based training.Provide specialized training in housekeeping and laundry to address critical skill gaps and operational challenges.Conduct training sessions on Rooms Division systems to ensure staff proficiency.Partner with Senior Directors of Housekeeping and Rooms Leads to identify training needs and enhance operational effectiveness.Travel to properties for on-site training, pre-openings, openings, regional conferences, and vendor collaboration.Coordinate with Global Learning and cross-functional teams to align training initiatives with organizational objectives.Evaluate training programs continuously and implement improvements as needed.Ability to create, modify and revise policies and procedures within the Rooms Division areas in support of training.What You Bring: Bachelor's degree in education or equivalent field/experience.5+ years of Rooms Division experience in the global hospitality industry, with a focus on housekeeping operations.5+ years of experience designing, delivering, and implementing technical training. Hospitality/service industry experience preferred.Proven track record in developing and delivering hands-on technical training programs preferably in both digital and tactical formats.Has previously assisted with mass trainings and project rollouts.Has some working knowledge of hospitality and service.Excellent communication and presentation skills, with the ability to effectively explain complex concepts to diverse audiences.Proficiency in Microsoft Office 365 (Teams, OneDrive, SharePoint, Word, PowerPoint, Excel)Knowledge of e-learning platforms and other digital training tools.Knowledge of CX Platforms (Medallia)Quality Assurance Partners (LQA, Forbes, Coyle)Willingness to learn and stay updated on emerging trends and innovations in training methodology.Strong understanding of Rooms Division systems and processes.Ability to collaborate effectively across departments and regions.Strong decision-making skillsPromotes and integrates continuous learning initiatives.Promotes strong team relationships and trust.Develops training standards for effective & timely delivery.Encourages sharing of innovative ideas inside and outside the organization.Willingness to travel extensively and work flexible hours.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/28/2024 09:58 AM
Snr Operations Manager, Digital Supply Chain, Digiflex
Amazon, Chennai, Tennessee, India
DESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read onWe are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.Key job responsibilities- Manage a 50-100 member team on tasks associated to content publishing, quality and data labeling.- Set the direction and culture of the team by managing individual and team performance expectations and goals and monitoring real time service levels- Lead the Publishing/Quality Operations for Prime Video DigiFlex EU.- Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures and drive measurable improvements in areas that could improve the customer experience.- Influence stakeholders to prioritize changes to improve return on investment. Present to senior leadership on key ideas and program performance.- Collaborate with BI resources to develop a metrics dashboard for the various programs to monitor impact and drive improvements.- Take ownership of planning deliverables, including headcount planning, hiring, infrastructure and utilization.- Own people management activities i.e., appraisal, training and mentoring talent.- Implement performance goals and monitor progress to goals.- Develop mechanisms to communicate proactively and effectively with partner teams - Weekly, Monthly, and Quarterly reviews and device plan of action on the opportunities.- Develop and drive site-wide improvements in operations, quality, productivity, customer experience and people metrics.A day in the lifeAs the Operations Manager for DigiFlex team, you will be responsible for the execution for content coverage, quality and international expansion. You will play a vital role, split between people and program management; leading operational teams and driving cross-functional projects. You will drive successful programs and team operations, use sound business judgment and a bias for process improvement to think big and think creatively, to solve problems, prioritize goals and optimize resource allocation. You will also be able to have fun and inspire fellow Amazonians in their career journey. About the teamPrime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to enhance and uphold PV's Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.We are a group of entertainment enthusiasts; passionate about ensuring all our customers around the globe have access to all the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Bachelor's degree or similar qualification in Business Administration, or equivalent experience - Previous experience of managing a large team- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience using Microsoft office tools including Word, Excel, Power Point and OutlookPREFERRED QUALIFICATIONS- Experience of managing a 50-100 person team- Previous experience of hiring and managing digital media teams- Certified or trained in Lean Six Sigma methodology- Experience in Post house/Studios industry in the content publishing or quality management domain- Experience and understanding of digital media and/or digital video supply chain- Experience in data analysis, either through professional experience or educational qualification- Demonstrated ability to think creatively while applying sound business judgment and quantitative analyticsSalary: . Date posted: 03/29/2024 10:05 PM
Manager, Tax (International and Production Tax)
Paramount Pictures, Toronto, Ontario, Canada
OVERVIEW AND RESPONSIBILITIESWe are looking for a Manager of Tax to join our fantastic team! The responsibilities are as follows.-  Manage, analyze the collection of data and preparation of all Canadian income and sales tax filings, including instalment remittances and other ancillary filings such as Non-Resident withholding taxes, Employer Health Tax, and Worker’s Compensation Board returns.-  Liaise with US International tax team and prepare quarterly and annual tax provision of varying complexity and supporting schedules including tax GL and true-up reconciliations, and annual reporting tax packages.-  Support tax audits and ad-hoc tax projects.-  Maintain compliance trackers and ensure accurate, timely filing of all tax forms.-  Manage relationship with Production team including the registration/deregistration of all tax related accounts for Production entities.-  Find and implement opportunities for operational improvement in company tax procedures.-  Assist in the implementation of corporate strategic tax planning including the verification of appropriate transfer pricing margin across various businesses and divisions.-  Maintain effective control procedures over all aspects of the tax process.-  Research tax issues as arise and monitor legislative and regulatory tax law developments, communicate the effects of these developments to management and create strategies to capitalize on changes to taxation legislation.-  Develop rapport with various Business Head for greater levels of effectiveness and engagement.BASIC QUALIFICATIONS-  Completed CPA Designation-  Completed CPA Level 1 & 2 In-Depth Tax Course preferred-  At least 3+ years of tax experience in large corporate environment or equivalent public practice experience in a public accounting firm.ADDITIONAL QUALIFICATIONS-  Proven expertise in tax accounting.-  Strong analytical, and research skills.-  Excellent written and oral communication skills.-  Detailed-oriented and focused on accuracy.-  Ability to work well independently, under pressure and with minimal direct supervision.-  A great teammate with strong organizational and interpersonal skills!-  Advanced knowledge of Excel and TaxPrep software.Salary: Inquire. Date posted: 03/31/2024 04:57 AM
Manager, Commercial Program Delivery
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Commercial Program DeliveryThis role is a key contributor to the Commercial Transformation team with a focus on the planning, oversight, and successful delivery of the Commercial program portfolio to help us deliver on our strategic plan and achieve our metrics, with the following 2 focuses:Portfolio Management - Supports ongoing prioritization, tracking and reporting of our strategic project portfolio; helping translate our key objectives into actionable project initiatives with clear timelines, ownership, and definitions of success with a keen eye for optimization opportunities to maximize value delivery.Program Execution & Oversight - Plays an active role to partner with business stakeholders, and in some cases, lead the development and oversight of key program delivery plans and associated program teams to operationalize our strategy drive program success.The Manager, Commercial Program Delivery is a driven contributor with balanced experience in project management, planning, data analysis, and reporting.The incumbent has experience collaborating across a diverse group of stakeholders; connecting workstreams and supporting a mandate to enable our teams to deliver results. The incumbent has advanced skills in creating systems and processes to gather and deliver updates in meaningful and logical ways; with strong verbal and written presentation skills. What You'll Be Doing: Portfolio ManagementKey contributor in development and documentation of annual and quarterly program and initiative plans/priorities; prioritized against our strategy.Works closely with project/initiative owners to gather and document progress updates, highlighting and tracking delivery barriers and supporting ongoing prioritization and trade-off discussions in line with business priorities.Leads monthly portfolio performance analysis and reporting with Commercial leadership team, maintaining a finger on the pulse of the overall portfolio health.Assesses and supports prioritization and management of different project dimensions, including resourcing/capacity, funding, risks & issues, and contracts/vendors.Guides informed decision making and provides support/recommendations to mitigate risks and overcome delivery challenges.Identify and lead opportunities to deliver gains in productivity and impact by making time, information, and decision processes more effective.Collaborates with Manager, Commercial Performance to tie program and initiatives objectives to desired performance outcomes.Coordinates with teams across Four Seasons to understand, identify and manage dependencies (including Operations, Technology, Legal, Finance, etc.)Coordinates key presentations working across the team to develop cohesive materials - including Townhalls, Quarterly Business Reviews, Annual Property Guidance, Ownership/Board documents, Offsites, etc.Program Execution & OversightMaintains strong ties to key strategic programs and associated initiatives, playing in a lead role in ideating/operationalizing governance structure and project delivery framework.For key cross-functional strategic programs, takes a leadership role to organize and drive teams to showcase best-in-class program delivery from program structure ideation to program execution.Engages with various stakeholders, including executives, project managers, team members, properties, and partners, to ensure a clear understanding of the program direction and progress.Highlights success and opportunities in a balanced manner with a continuous-improvement mindset.Plays an active role in supporting overall change management and team engagement activities as required, role-modelling excellence. What You Bring: 5+ years progressive experience in analytics, strategy, planning, and change management / transformation work.Post-secondary degree in related field or equivalent.Experience within travel and hospitality an asset.Experience managing diverse profile of people, processes, and budgets.Experience supporting delivery of strategic priorities and initiatives.Excellent time management skills.Advanced skills in program/project management disciplines; including experience with project management software (i.e., monday.com).Understanding of travel and hospitality industry.Advanced skills in Microsoft Office, including PowerPoint, Excel.Strategic portfolio management.Data-driven and analytical mindset.Resource and budget management skills. Who You Are: Strong communicator with ability to understand and communicate complex ideas.Critical thinker with ability proven ability to problem solve.Possesses maturity, humility, and situational sensitivity; able to manage conflict constructively.Works effectively in situations where information in ambiguous and adapts approaches as required.Exhibits organizational and political intelligence with a one-team mentality.Ability to handle competing priorities and re-prioritize as required.Highly developed interpersonal skills with ability to effectively engage and influence leaders and team members across the organization.Possesses a continuous improvement mindset and takes personal responsibility and ownership as a self-starter.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/01/2024 09:53 AM
Fairmont Gold Manager
Fairmont Hotels and Resorts, Richmond, Any, Canada
Company DescriptionWhy work for Fairmont Vancouver Airport?Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.What's in it for you?An inclusive, empowering, and positive workplace, where we place people at the heart of everything we doThe only luxury hospitality group to be awarded Great Place to Work® Canada The opportunity to have fun at work alongside passionate hoteliersThe opportunity to live, work and play across the world through our employee travel and internal transfer programs Complimentary duty meal in our colleague dining roomComplimentary hotel stay for two through our BE OUR GUEST program Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI CommitteesA comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) Complimentary dry cleaning of business attireSalary range of $68,000 - $70,000Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowanceJob DescriptionFairmont Gold ManagerAs Fairmont Gold Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests. What you will be doing:Leading an engaged, enthusiastic and service driven team through selection, personal and professional development and recognitionLead the Fairmont Gold team to excellent results on targeted KPI's including Fairmont Gold Revenue, ADR, Labor management, EES, Voice of Guest, and LQAEnsure all Fairmont Gold standards and operating procedures are adhered toWork with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentationEmbark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experienceIdentify and develop existing policies and procedures to improve the guest experienceStaying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenueResponsible for forecasting, scheduling, payroll, purchasing and recruiting, creating annual budgets, month end commentary and monthly tracking of revenue for Fairmont GoldOwning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolutionLiaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guestsCoordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory managementProvide anticipatory service for guests via personalized pre-arrival emails and assist with reservationsArrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfactionEnsure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering teamDevelop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & ResortsConsistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outletsMerchandize and arrange the Fairmont Gold offering including the Boardroom, FVA dining experience, The Spa at The Fairmont, guest transportation and the support services within the Vancouver International AirportResponsible for the pristine cleanliness after all meal periods and throughout the dayFollow all ALLSAFE, WorksafeBC and Accor Health and Safety policies Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.Assist in supervising other areas of the Front Office as neededOther duties as assignedQualificationsYour experience and skills include:Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.Proactive, innovative and service driven with a demonstrated eye for detail. Excellent interpersonal and communication skills, both written and verbal.Minimum 1-2 years experience in Rooms, including a solid working knowledge of Front Office operating systems.Previous Food and Beverage experience an asset.Degree/Diploma in Hospitality Management or a university degree, a strong asset.As a condition of your employment, you must be fully vaccinated for COVID-19 and provide acceptable proof of being fully vaccinated to the Hotel prior to your start dateAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 03/31/2024 10:15 AM
Reservations Manager
Fairmont Hotels and Resorts, Vancouver, Any, Canada
Company DescriptionFairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.Job DescriptionReservations ManagerWant to be part of a team that is passionate about delivering luxury service and memorable experiences? The ideal candidate is driven, has a keen eye for detail, is a strong communicator and is calm under pressure and able to thrive in an ever-changing fast-paced, luxury hotel environment. Previous leadership experience in a city hotel setting is required. Our Culture & Benefits: An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place The opportunity to live, work and play across the world through our employee travel and internal transfer programs A competitive salary starting at $63,000 with annual compensation reviews based on market, performance, and capabilities Complimentary meal through our Colleague Dining Program Complimentary dry-cleaning of business attire Complimentary hotel stay with breakfast for two through our BE OUR GUEST program Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 Free learning programs through our Academies and discounted eCornell courses Ability to make a difference through our Corporate Social Responsibility activitiesAnnual paid vacation, sick leave, up to statutory holidays and birthday leave A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) A monthly travel reimbursement for TransLink monthly passes What you will be doing: Responsible for the smooth operation of the Central Services department while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B.Handle staff recruitment, scheduling and other administrative requirements. Review task processes and staff productivity in ensuring that work standards are consistently met. Conduct standards testing including call observation. Prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business.Work closely with Director, Sales & Marketing and the Revenue Management Team using Revenue Management philosophies to maximize top line revenue. Attend Revmax meetings.Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights.Monitor the daily bookings received from the all channels to ensure all aspects are actioned properly. Oversee all arrivals during tight periods to minimize unexpected "wash" or attrition. Handle and maintain accurate records on pick-up, cancellations, no-shows, and sources of reservations. Create and maintain individual rate codes and room rate packages as established by the Sales Department.Consistent communication with GRC: including updating of hotel information via Sellweb, submitting in-Touch updates, rectifying booking errors as needed and ensure guest satisfaction and reservation standards compliance.Research, audit and process travel agent commission requests.Forecast departmental expenses and accrue commissions and expenses as required to maintain monthly P&L.Manage and coordinate all aspects Groups, Tours and individual reservations.Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized.Monitor group and tour cutoff dates.Ensure Royal Service Manager is utilized to its fullest capabilities and provide training where required to other departments to ensure compliance to all standardsAnalyze reports in Royal Service Manager and proactively flag negative trends to service excellence committee to drive increased guest satisfactionHandle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-upEmbrace the role of Royal Service Manager Champion on property, and be the point of contact for the Accor Property Systems team.Full understanding of the Loyalty Program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.Have a complete knowledge of the hotel's emergency procedures; work with Safety & Security Manager to ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures.Oversee daily administrative tasks such as amenity orders, welcome cards and reports.Oversee radio systems and communication. Work with BC communications to solve any challengesDevelop, implement and maintain SOP's related to Central Services. Train the team to develop a culture of service excellence.Conduct and participate in monthly communication meetings. Responsible for Department Scorecard review for Central Services.Conduct performance reviews and provide regular feedback to employeesPerform any and all other tasks which are assigned Assist in all areas of the rooms division as required.Other duties as assigned.QualificationsYour experience and skills include:5 years experience in a similar role requiredExperience in developing & implementing Standard Operating Procedures.Proven track record of managing teamsInternational experience in Luxury Hotels is preferredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline preferredMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbsFrequent kneeling, pushing and pullingFrequent ascending or descending ladders, stairs and rampsProven ability to carry three entrée plates or more at one timeAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.comDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:08 AM
Credit Support Manager I - Card Lending Services
JPMorgan Chase, Mumbai, Any, India
As a Credit Support Manager I, you will directly manage a group of Specialists and/or Analysts who are responsible for 1) Engaging with our customers to offer options that provide appropriate solutions and/or 2) Processing the work associated with this function. You will use your knowledge, experience, and relationship-building skills to enhance the performance of the department, the line of business through active participation on specific projects, and as part of the Site Leadership Team.As a Credit Support Manager at JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.Job responsibilities Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications. Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business. Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary. Ensure team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations. Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards. Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation. Required qualifications, capabilities, and skills Minimum 3 years of experience in customer service or in the function being managed Verbal and written communication skills Influencing skills Change management skills Prioritization skills Data analysis skills High School diploma/GED required Preferred qualifications, capabilities, and skills Previous financial industry experience People management experience 2 years of experience in a call center environment, for call center roles If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll... Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more Provide opportunities for professional growth and advancement Provide a work environment of high-energy employees that are trained, coached, focused, and driven Provide paid classroom and on the job training, including industry leading benefits that start on day one Respect and value diversity, integrity, and teamwork Work scheduleWork schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.Salary: . Date posted: 04/01/2024 10:24 PM
Manager of Software Engineering - GLASS
JPMorgan Chase, Bengaluru, Any, India
This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.As a Manager of Software Engineering at JPMorgan Chase within the Corporate and Investment Banking - Payments Technology team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team's work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities - Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Work closely with senior engineers & architects to develop the best technical design and approach for new product development. Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews. Manage daily activities of thedevelopmentteam and Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules. Assess compliance, risks, and vulnerabilities to ensure all systems and baselines are operationally sound, performant at scale, and exceed customer expectations. Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews. Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination, and implementation timelines. Translate business requirements into technical solutions, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions. Ensure proper communication concerning changes in established milestones or challenges that may affect the outcome of a project's completion date Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Experience leading technology projects - hands-on development experience with Java, Spring, Microservices managing distributed Systems including technical implementation and delivery. Hands on Technical Manager who can manage team(s) of 5-10 members. Strong understanding/expertise in building REST APIs/ Micro services architecture with necessary database strategy. Hands on experience in AWS, KAFKA and cloud computing. Experience with GIT Hub, Maven, Gradle, Kubernetes and other CI/CD Platforms. Proven experience in the field of architecture design, developments, and deployment of applications both on-premises and on Cloud. Good understanding of SAFE agile principles & experience working with Scrum/Kanban agile methodology. Ability to communicate effectively with senior management and other departments. Effectively organize and manage multiple organizational initiatives and encourage coworkers to do the same. Preferred qualifications, capabilities, and skills Self-starter and a Team player able to work effectively among and across Tech, Business, and Ops teams. Excellent verbal and written communication skills. Deep understanding of architectural concepts, issues and trends. Ability to work independently and in a team & Proficient at researching innovative solutions for challenging technical problems. Willingness to pick up and learn new technologies, frameworks and tools as directed. Looking for someone who brings a lot of positive energy. About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/01/2024 10:23 PM
Contracts Lead/ Manager - Catalysts & Chemicals
Exxon Mobil, Bangalore, Any, India
About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together .ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India .What role you will play in our team To work closely with the refineries and chemical plant clients for their needs Drive value, efficiency and expanded market advantage via end-to-end category management while ensuring operational integrity and people development Portfolio management in process chemical & raw materials' market and distributorship i.e. caustic soda, acids, solvents, processing fluids/oils & polymer raw materials/additives What you will do Develop and maintain portfolio of agreements within a category Support Category Specialist in development and implementation of Category strategic and commercial guidance Provide portfolio specific market intelligence to Category Managers and other Contracts Lead and Managers Steward tactical Client relationship for key portfolio activities Supplier relationship management Identify Value Generation and agreement rationalization opportunities within the portfolio Ensure transactional efficiency of agreements (SAP friendly) Active contribution in category networks Support Procurement Associates work at other sites / regions as will be agreed About YouSkills and Qualifications Bachelor's degree in Chemistry or Chemical Engineering from a recognized university scoring GPA 6 and above Minimum 4 years work experience in Procurement of Chemicals, for Petrochemicals or Chemical industries Experience in the field of processed chemicals and raw materials/additives, used in refineries and chemical plant Procurement process expertise Analytical skills / knowledge of TSC (Total System Cost) /TCO (Total cost of ownership) principles General industry and global market knowledge Effective negotiation, advocacy and influencing skills Knowledge of PtP process including ERP systems Excellent interpersonal and communication skills Ability to work across different cultures and organizations Fast learner, results/customer oriented Your benefitsAn ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company's eligibility guidelines. Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn Like us on Facebook Subscribe our channel at YouTube EEO StatementExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.Business solicitation and recruiting scamsExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.Salary: . Date posted: 04/01/2024 09:08 PM
Operations Manager
Compass Group Canada, Mississauga, Ontario, Canada
What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward! Why work with Restaurant Associates? Imagine joining a team that's at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world's best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It's a winning combination. Join us. Location: 2710 Britannia Rd E - Cargo 2, Mississauga, ON, L5P 1B2 Job SummaryAs an Operations Manager, you will be responsible for providing overall planning, direction and control to assigned food service units. You will achieve operational and financial goals. You will provide guidance and motivation to subordinate unit managers, as well as ensure effective customer/client rapport is maintained. Now, if you were to come on board as one of our Operations Managers, we'd ask you to do the following for us: Conduct operation audits of regional units and design improvements to optimize financial performance and operational productivity. Audit units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation, and record keeping. Ensure adherence to company sponsored retailing and purchasing programs. Observe typical meal service when visiting units; evaluate food for taste, temperature, appearance, and portion size; investigate complaints regarding unit operation and effect satisfaction solutions. Develop realistic and accurate district forecasts; monitor development of realistic and accurate unit forecasts; ensure that each unit's financial performance meets the Company and client forecasts. Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audit performance appraisals and associates files; monitor Diversity action plans. Recruit for management positions; identify district training requirements; develop and coach management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates. Provide direction and support to Food Service Managers, for catering and restaurant sales from multiple avenues, to maximize client and customer satisfaction. Ensure a great culinary focused offer in the units. Think you have what it takes to be our next Operations Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role. Post-secondary education plus at least five years of related food service management experience in a business/corporate dining setting and retail environment. Food safe certified. Proven financial management skills including ability to control product and labour costs. Strong motivator, mentor and leader. Very detail-oriented individual and a strong team player. Superior client relationship skills. Excellent communication skills (written and verbal). Can accommodate a flexible work schedule Knowledgeable in Microsoft Office. Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/01/2024 04:12 PM
Marketing Communications Manager
Marriott International, Pune, Any, India
Job Number 24057736Job Category Sales & MarketingLocation JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing or related professional area. OR • 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESConducting Daily Marketing Activities that Achieve Department Goals • Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions. • Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy. • Maintains, updates, and manages all web sites. • Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings. • Develops brochure and property collateral materials. • Participates in all property imaging work (e.g., signage). • Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking. • Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports. • Ensures consistent marketing message is communicated in all advertising and collateral efforts. • Manages marketing budget throughout year. • Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning. • Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail and print advertising. • Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding. • Ensures consistency in individual property's voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property.Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Evaluates new marketing opportunities for the property. • Ensures property is represented on all quality internet sites that have the potential of providing business. • Works closely with respective Convention Bureaus and Chambers of Tourism. • Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking. • Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports. • Develops strategic marketing plan for property, includes group, leisure and local efforts. • Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind.Building Successful Relationships that Generate Sales & Marketing Opportunities • Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy. • Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property. • Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate. • Works with media buyer to plan and execute advertising. • Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites. • Assists property with materials, tracking/analysis and presentations to owners. • Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed.Additional Marketing Responsibilities • Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.). • Ensures that property is following all corporate marketing guidelines. • Approves all invoicing through MarrCom office.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 08:50 AM
Transaction Processing Manager
JPMorgan Chase, Mumbai, Any, India
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary As a Transaction Processing Manager in Market Operations, you'll be responsible for regulatory reporting implementation and ongoing remediation activities, while covering various products. Job Responsibilities Understand the regulatory requirements working with Legal / Compliance / Industry (ISDA/Equities industry groups/DTCC etc.) and internal stakeholdersEstablish the end-to-end control processesReview and improve the end-to-end control process around the Regulatory Reporting agenda in Credit / Rates / EquitiesEstablish a strategic attestation process on regulatory reporting for the jurisdictions already implemented to the businessDevelop process and system enhancement recommendationsWork with business and Technology group to prioritize the requirements by presenting the business casePerform cost benefit analysis to propose optimum future process to the businessSuccessfully deliver controlled environment of Regulatory ReportingEnsure all controls and checks are completed by the end of day Required qualifications, skills and capabilities. Strong understanding of Credit / Rates / Equity Derivatives productsStrong understanding of Dodd Frank CFTC Trade Reporting and EMIR Trade ReportingExcellent business analysis skills to drill down the complex regulatory reporting requirements for multiple jurisdictionsExcellent problem solving skills in order to identify, understand, and address operational and technical issuesStrong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including Senior Business executivesUnderstanding of the end-to-end transaction cycle for derivative productsExperience with investment banking environment is a must, preferably in Middle Office / Trade SupportBachelor's degree, Finance / Economics or other related disciplines is preferredStrong proficiency in Microsoft OfficeAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/02/2024 10:26 PM