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Sky Tower Experience Manager
SkyCity, Auckland
As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.  An exciting opportunity to lead and manage a team in all aspects of the Sky Tower Operations, Events and Retail offering in accordance with agreed strategic and operating plans. Providing a world-class attraction experience,premier event venue, exceptional service, products and value to guests while maximising profitability forSkyCity.We are looking for a customer focused individual who has previous experience working in tourism. You will be keen to seek out new initiatives to grow revenue for the Sky Tower and ideas on improving processes and systems. About you:Proven ability to lead and manage people, events and experiencesAn enthusiasm for delivering a world-class customer experience and memorable eventsProven customer service skills, time management and organisational experienceDemonstrated computer skills and competency with Microsoft OfficeIdeally hold a LCQ & GM Certificate What's great about working at SkyCity?A supportive and diverse company cultureWork with people who care, are driven and energetic$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)Heavily discounted staff car parking and dry cleaningSubsidised medical insuranceCareer progressionDiscounts at our outletsAt SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.Please apply online today or for further information please call Sandi Riches on 09 363 6454
Assistant Manager - Casino VIP Restaurants (Full Time)
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Manager on Duty
The Ritz-Carlton, Perth, Western
Job Number 24058209Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Managing the Guest Experience • Intervenes in any guest/associate situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and associate well-being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system.Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.Only shortlisted candidates will be contacted to go through our selection process. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 10:45 AM
Assistant Front Office Manager
Fairmont Hotels and Resorts, Jasper, Any, Canada
Company DescriptionFairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.Job DescriptionAssistant Front Office ManagerProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service!What is in it for you:Subsidized staff accommodation provided on-site for full time statusCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness PlatformDiscounts on food & beverage/spa/golfOpportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with AccorWhat you will be doing: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offering professional, friendly and engaging serviceProviding day to day operational and managerial support for Front Desk, Concierge & Butler, Guest Services, Royal Service, Tours department, and ensure all service standards are followedAssisting the Front Office Manager and Director of Front Office in all aspects of the departmentEnsuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesCommunicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operationTraining, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor Assisting guests regarding hotel facilities in an informative and helpful wayReviewing arrivals, and ensuring that special requests are met, so that service is anticipatoryEnsuring accurate billing is completed upon guest departureActing as a liaison for all departments within the hotelFollowing all safety policies, including emergency procedures and vehicle policiesSupporting Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiativesTaking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviewsEstablishing initial department training as well as ongoing training on new systems, programs and processes in the departmentEnsuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow upEnsuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency proceduresEnsuring all key control procedures are followedHandling Guest concerns and reacting promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutionsAssist in growing Accor Live Limitless memberships, by consistently enrolling new members, and encouraging colleagues to do soDriving GOP through meeting or exceeding the upgrade and walk in goalsBalancing operational, administrative and Colleague needsFollowing all safety policies Completing other duties as assignedQualificationsYour experience and skills include:Previous leadership experience at a luxury setting an assetExcellent knowledge of Front Office and Hotel procedures requiredGeneral knowledge of key departments, including Housekeeping and Maintenance an assetPrevious Opera PMS experience requiredComputer literacy in Microsoft Windows applications requiredUniversity/College degree in a related discipline an assetAbility to work flexible days and hoursMust possess a professional presentationMust possess strong interpersonal and problem solving abilitiesMust be highly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesMust have a valid Full Canadian Driver's LicenseYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connections Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSCWMR-3Salary: . Date posted: 04/17/2024 06:01 AM
Assistant Manager - Front Office
Marriott International, Kolkata, Any, India
Job Number 24061710Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 07:25 PM
Front Office Manager- Moxy Andheri
Marriott International, Mumbai, Any, India
Job Number 24048310Job Category Rooms & Guest Services OperationsLocation Moxy Mumbai Andheri West, Plot No 711, New Link Road, Opp. City Mall, Andheri West, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.CORE WORK ACTIVITIESLeading Guest Services Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members.Maintaining Guest Services and Front Desk Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals.Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers.Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/19/2024 04:27 PM
Manager, Data Governance Enablement
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.The Manager, Data Governance Enablement is a multi-faceted role meant to enable the DG program through technology and automation, knowledge management and training, and performance measurement. The individual will be responsible for overseeing the selection, implementation, and maintenance of data governance software solutions to support the organization's data governance framework. They will also play an important role in supporting data literacy and upskilling the data stewards to make sure we are maximizing the use of data. The ideal candidate will possess a strong understanding of data governance frameworks, policies, and procedures while also having a expertise in application management. They will also have a strong background in knowledge management background to help build an accelerate a data-centric culture.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Data Strategy and Governance. This role involves interactions with primarily internal stakeholders at various levels. What You'll Be Doing: Data Governance application managementLead the implementation and configuration of data governance software solutions, ensuring alignment with organizational requirements and objectives. Evaluate and recommend data governance tools and software solutions that align with industry best practices and organizational goals, considering factors such as functionality, scalability, and ease of integration. Manage the integration of data governance software with existing systems, databases, and other relevant technologies. Work closely with software vendors, developers, and internal teams to implement software updates and improvements. Maintain comprehensive documentation of software configurations, integrations, and customizations. User EngagementCollaborate with internal stakeholders to gather software requirements and customize configurations to meet specific business needs. Develop and implement training programs and supporting guides for data stewards and other users to ensure proficient and effective use of data governance software. Customize and enhance data governance software functionalities based on evolving organizational requirements. Provide ongoing support and troubleshooting assistance to users, addressing issues and optimizing software usage. Administration Support Develop and maintain a centralized knowledge repository, ensuring that information is easily accessible and up-to-date. Evaluate, implement, and manage knowledge management tools and platforms to facilitate collaboration and information sharing. Create and maintain tools, guides, templates, and other supporting products to enable stakeholders with necessary tools to promote high quality data. Data literacy improvement and upskill of Data Governance capabilities in key rolesFoster a data-centric culture within the organization. Conduct training sessions to educate staff on data governance principles, policies, and best practices. Develop training program to upskill key DG roles and enhance overall data literacy. Data Governance EvaluationDG Performance Measurement Develop key performance indicators (KPIs) to measure the effectiveness of DG initiatives and regularly report on progress. Key Skills: Technical Skills Applied experience in data governance and / or data management. Knowledge of industry leading data governance practices. Familiar with implementation and use various data governance tools and software. Familiar with DMBOK principles. Understanding of complete data lifecycle and related data governance requirements. Understanding of GDPR and related legislation. Ability to manipulate, analyze and transform large datasets to understand trends and patterns. Working knowledge of cloud computing platforms. MS Azure preferred (Microsoft Synapse, Azure Data factory, Azure Data Lake, PowerBI). Proficient in SQL or other programming languages. Experience with data visualization and dashboarding (Power BI, Tableau). Expert in Microsoft Office software (Word, Excel, PowerPoint, Access). Leadership High personal and professional integrity and strong work ethics. Ability to create vision and delegate tangible actions. Results oriented, willing to drive projects to completion. Demonstrated ability to manage adversity and challenging situations. Business / Analytics Skills Works to understand the business need and how the data will be used to drive decisions into action plans that will grow the business. Effectively navigates through ambiguity and complexity to provide clarity for the team and the requester. Works well under pressure and can manage multiple tasks under time constraints. Strong with process management including the development of processes and procedures. Familiar with agile methodology and comfortable working in an agile environment. Communication Skills Works to understand the requester needs when building the upfront story to ensure clarity and actionability. Listens carefully to understand requirements and seeks clarity as needed. Provides well-structured reports and documents to convey analysis and insights that are clear, concise and reader-friendly. Demonstrates understanding of the importance of storytelling by incorporating visual enhancements into presentations. Planning / Organizational Skills Demonstrates the ability to organize and work with high volumes of data Establishes clear expectations to ensure smooth execution. Handles multiple demands and conflicting priorities by quickly re-allocating time and resources. Organizes self and the team in setting and managing priorities. Demonstrates a relentlessly high standard for attention to detail and holds others to the same Delivers on commitments on time and on budget. People Engagement Takes the initiative to clarify performance expectations. Ensures each person/direct report is clear on performance expectations and has the flexibility on how to reach those expectations on a supported path. Provides each person with the tools and resources to achieve excellent performance. Takes the time to acknowledge the efforts and contributions of others. Works to build relationships with colleagues to both provide and receive the best support. What You Bring :Proven experience in software management, with a focus on data governance and knowledge management. Strong understanding of data protection regulations and compliance requirements. Excellent communication and interpersonal skills. Analytical mindset with the ability to translate data into actionable insights. Experience with data governance tools and technologies. Bachelor's or Master's degree in a relevant field (e.g., Data Management, Information Technology, Data Analytics, Business Analytics, Informatics). This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/19/2024 09:59 AM
Sr. Program Manager
Amazon, Bangalore, Any, India
DESCRIPTIONAmazon operates in a global eCommerce environment across the Globe. Every day, millions of customers rely on Amazon to give them access to one of the world's largest selection of consumer goods. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of Customer Search experience very seriously. That's where you can help. The RBS group provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalog is both complete and comprehensive enough to give our customers a great shopping experience every time.Under the umbrella of Discoverability Program, RBS is looking for an experienced Sr. Program manager to shape and lead our "Customer Search experience" improvement offering, in order to increase efficiencies and quality of our customer search journey and search performance of products on Amazon. As a Sr PM, you will-Own vision and definition for the Service expansion-Own OP contributions-Be responsible for end-to-end business strategy, customer experience & offering for Expansions-Set and measure goals and targets across functions-Be responsible for defining new use cases in partnership with internal and external teams.-Define the clear requirement of specific business use cases for tech product manager-Be responsible for all communication to Leadership (Flash updates, WBR, QBR, LT Deep dives)Candidates should have experience working with product managers and Tech teams and be familiar with their scoping / prioritization process. A strong presence and the ability to influence are critical, as working with a diverse set of stakeholders is a key aspect of this role. Candidates should demonstrate strong customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected across stores will be key to developing a product vision. Candidates should have exceptional written communication skills and a proven track record of delivering projects from concept to launch.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipSalary: . Date posted: 03/19/2024 09:14 AM
People & Community Executive Manager
Scout Talent, Newcastle, New South Wales
Lead the way in enhancing community engagement and development on the Central Coast, working directly with our landowners and stakeholders to implement meaningful initiatives aligned with our strategic goalsEnjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Candidates from Indigenous backgrounds are strongly encouraged to applyDarkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/... are now seeking a People & Community Executive Manager to join our team at the Wyong head office full-time, spearheading our engagement initiatives into the future.The OpportunityThis role focuses on enhancing community engagement and communication, reporting directly to the CEO, and is accountable for implementing strategies that align with the Community Land and Business Plan.More specifically, your responsibilities include but are not limited to:Implementing meetings, surveys, and other communication methods to gather feedback from Members about Darkinjung and its initiativesScheduling, implementing, and periodically suggesting new community-based programs, partnerships, and other engagement initiativesIdentifying, initiating, and deepening relationships with various stakeholdersAttending community meetings on behalf of Darkinjung to hear concerns, provide information on community engagement, and advocate for participationAttending programs and events relevant to better understanding the community's interests and activitiesMaintaining various databases of groups of stakeholdersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will also play a pivotal role at the heart of our efforts to source funding and facilitate our grant applications program, ensuring that our projects and initiatives are well-supported and aligned with our strategic goals.As a key community member engagement role, you'll be responsible for delivering programs that resonate deeply with our community, all while working in line with our Community Land and Business Plan. Engaging with stakeholders is a critical component of this role, enabling the development of strong, mutually beneficial relationships that support our broader community development goals.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be close to attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need a demonstrated understanding of the challenges and experiences of Aboriginal people and a broad knowledge of the range of services available to Aboriginal people on the Central Coast of NSW. Extensive experience in community engagement, client management, or a similar field will also be essential. Additionally, you must hold or have the ability to obtain a current working with children check, a National Police Check and a current driver’s licence.Moreover, the following skills and background will be highly valued:Exceptional ability to engage and communicate with diverse groups of people, tailoring communication to suit a specific target group or age rangeAbility to organise and implement community engagement activities within all allocated budgetsHighly developed verbal and written communication skillsAdvanced computer skills including MS Office applicationsEnsure cultural sensitivity and awareness across all activitiesPrevious supervisory experience in a similar role is essentialExcellent organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlinesAs our ideal candidate, you will possess the following soft skills that will make you succeed in this role: professionalism, confidentiality, discretion, and a positive attitude. You are self-motivated, demonstrate initiative, and have the ability to think creatively and develop innovative solutions to complex problems. These traits, along with your flexibility to travel and work after hours (including weekends and evenings), will make you a perfect culture fit.This role is particularly suited to individuals with experience in community development, a health background or who have worked within Indigenous community roles.This is an impactful leadership opportunity for someone who is passionate about making a real difference in the community and driving meaningful engagement. We are looking for a candidate who is ready to lead with innovation, foster significant community engagement, and contribute to the continuous growth and success of our organisation.Candidates from Indigenous backgrounds are strongly encouraged to apply.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureWe're looking for a dynamic, experienced leader who is ready to drive innovation, foster community engagement, and ensure our initiatives resonate deeply within our community. If you're passionate about community development, possess the required skills and experience, and are eager to lead a team towards achieving collective goals, we want to hear from you.Ready to Apply?Join us in making a difference. Apply now to be our next People & Community Executive Manager and help us continue our journey towards a brighter future for the Darkinjung community and beyond.
People & Community Executive Manager
Scout Talent, Sydney, New South Wales
Lead the way in enhancing community engagement and development on the Central Coast, working directly with our landowners and stakeholders to implement meaningful initiatives aligned with our strategic goalsEnjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Candidates from Indigenous backgrounds are strongly encouraged to applyDarkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/... are now seeking a People & Community Executive Manager to join our team at the Wyong head office full-time, spearheading our engagement initiatives into the future.The OpportunityThis role focuses on enhancing community engagement and communication, reporting directly to the CEO, and is accountable for implementing strategies that align with the Community Land and Business Plan.More specifically, your responsibilities include but are not limited to:Implementing meetings, surveys, and other communication methods to gather feedback from Members about Darkinjung and its initiativesScheduling, implementing, and periodically suggesting new community-based programs, partnerships, and other engagement initiativesIdentifying, initiating, and deepening relationships with various stakeholdersAttending community meetings on behalf of Darkinjung to hear concerns, provide information on community engagement, and advocate for participationAttending programs and events relevant to better understanding the community's interests and activitiesMaintaining various databases of groups of stakeholdersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will also play a pivotal role at the heart of our efforts to source funding and facilitate our grant applications program, ensuring that our projects and initiatives are well-supported and aligned with our strategic goals.As a key community member engagement role, you'll be responsible for delivering programs that resonate deeply with our community, all while working in line with our Community Land and Business Plan. Engaging with stakeholders is a critical component of this role, enabling the development of strong, mutually beneficial relationships that support our broader community development goals.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be close to attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need a demonstrated understanding of the challenges and experiences of Aboriginal people and a broad knowledge of the range of services available to Aboriginal people on the Central Coast of NSW. Extensive experience in community engagement, client management, or a similar field will also be essential. Additionally, you must hold or have the ability to obtain a current working with children check, a National Police Check and a current driver’s licence.Moreover, the following skills and background will be highly valued:Exceptional ability to engage and communicate with diverse groups of people, tailoring communication to suit a specific target group or age rangeAbility to organise and implement community engagement activities within all allocated budgetsHighly developed verbal and written communication skillsAdvanced computer skills including MS Office applicationsEnsure cultural sensitivity and awareness across all activitiesPrevious supervisory experience in a similar role is essentialExcellent organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlinesAs our ideal candidate, you will possess the following soft skills that will make you succeed in this role: professionalism, confidentiality, discretion, and a positive attitude. You are self-motivated, demonstrate initiative, and have the ability to think creatively and develop innovative solutions to complex problems. These traits, along with your flexibility to travel and work after hours (including weekends and evenings), will make you a perfect culture fit.This role is particularly suited to individuals with experience in community development, a health background or who have worked within Indigenous community roles.This is an impactful leadership opportunity for someone who is passionate about making a real difference in the community and driving meaningful engagement. We are looking for a candidate who is ready to lead with innovation, foster significant community engagement, and contribute to the continuous growth and success of our organisation.Candidates from Indigenous backgrounds are strongly encouraged to apply.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureWe're looking for a dynamic, experienced leader who is ready to drive innovation, foster community engagement, and ensure our initiatives resonate deeply within our community. If you're passionate about community development, possess the required skills and experience, and are eager to lead a team towards achieving collective goals, we want to hear from you.Ready to Apply?Join us in making a difference. Apply now to be our next People & Community Executive Manager and help us continue our journey towards a brighter future for the Darkinjung community and beyond.
Planning Development and Land Executive Manager
Scout Talent, Sydney, New South Wales
Leverage your expertise in planning, development, and land management to shape the future of the Central Coast, fostering community health and wellbeing through strategic initiatives.Enjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Darkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/We are now looking for a new Planning Development and Land Executive Manager to join our Wyong head office full-time, and to drive our organisation in a cohesive and productive manner.The OpportunityThis senior leadership role, reporting directly to the CEO, will focus on driving development initiatives, managing projects, and ensuring economic viability through strategic land management.More specifically, your responsibilities include but are not limited to:Collaborating with the CEO to identify and evaluate development opportunitiesDeveloping project plans and managing their execution from start to finishIdentifying and implementing revenue-generating opportunitiesConducting financial analyses and developing commercial business cases for potential development opportunitiesManaging project budgets, ensuring cost-effectiveness and consultant spending efficiencyEstablishing and maintaining comprehensive land, cultural heritage, and development registersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will oversee all future development initiatives ensuring work is completed and that DLALC continues to be economically viable.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be near attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need tertiary qualifications in design, architecture, engineering, town planning, construction or a relevant field. A minimum of substantial experience in land and property development and urban and regional planning will also be essential.Moreover, the following skills and background will be highly valued:High level of knowledge of the Land Claim process for Local Aboriginal Land CouncilUnderstanding of BCA and associated Australian StandardsWorking knowledge of property development phases and consultants' scope of worksProficiency in the MS Office suite of programsEnsure cultural sensitivity and awareness across all activitiesAbility to develop and track budgetsIn addition to your professional qualifications and experience, you will be required to have or be willing to obtain a National Police Check and a current Working with Children Check. This reflects our commitment to ensuring the safety and well-being of our community and underscores the importance we place on integrity and responsibility within our team.As our ideal candidate, you will possess exceptional verbal, written, and presentational communication skills and a high level of business confidentiality. You will also be highly autonomous, capable of working effectively both in a team and independently, and adept at managing multiple projects simultaneously. Your collaborative nature, coupled with a strong cultural understanding of land councils in Aboriginal communities, will make you a perfect fit for our team.This role will suit someone with local government or property management experience.This is a pivotal role for a visionary leader passionate about driving development and growth within an Aboriginal community-focused context. We are looking for a candidate who is not just looking for a job, but an opportunity to make a real difference in the community we serve.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureAt Darkinjung LALC, we're more than just a land council; we're a community committed to making a difference. We're looking for a Planning Development and Land Executive who's ready to lead with vision, drive development initiatives, and work collaboratively to ensure our land management strategies are economically viable.Ready to Apply?If you're passionate about making a tangible impact and ready to contribute to a vibrant and sustainable future for the Central Coast, we want to hear from you.
Planning Development and Land Executive Manager
Scout Talent, Melbourne, Victoria
Leverage your expertise in planning, development, and land management to shape the future of the Central Coast, fostering community health and wellbeing through strategic initiatives.Enjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Darkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/We are now looking for a new Planning Development and Land Executive Manager to join our Wyong head office full-time, and to drive our organisation in a cohesive and productive manner.The OpportunityThis senior leadership role, reporting directly to the CEO, will focus on driving development initiatives, managing projects, and ensuring economic viability through strategic land management.More specifically, your responsibilities include but are not limited to:Collaborating with the CEO to identify and evaluate development opportunitiesDeveloping project plans and managing their execution from start to finishIdentifying and implementing revenue-generating opportunitiesConducting financial analyses and developing commercial business cases for potential development opportunitiesManaging project budgets, ensuring cost-effectiveness and consultant spending efficiencyEstablishing and maintaining comprehensive land, cultural heritage, and development registersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will oversee all future development initiatives ensuring work is completed and that DLALC continues to be economically viable.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be near attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need tertiary qualifications in design, architecture, engineering, town planning, construction or a relevant field. A minimum of substantial experience in land and property development and urban and regional planning will also be essential.Moreover, the following skills and background will be highly valued:High level of knowledge of the Land Claim process for Local Aboriginal Land CouncilUnderstanding of BCA and associated Australian StandardsWorking knowledge of property development phases and consultants' scope of worksProficiency in the MS Office suite of programsEnsure cultural sensitivity and awareness across all activitiesAbility to develop and track budgetsIn addition to your professional qualifications and experience, you will be required to have or be willing to obtain a National Police Check and a current Working with Children Check. This reflects our commitment to ensuring the safety and well-being of our community and underscores the importance we place on integrity and responsibility within our team.As our ideal candidate, you will possess exceptional verbal, written, and presentational communication skills and a high level of business confidentiality. You will also be highly autonomous, capable of working effectively both in a team and independently, and adept at managing multiple projects simultaneously. Your collaborative nature, coupled with a strong cultural understanding of land councils in Aboriginal communities, will make you a perfect fit for our team.This role will suit someone with local government or property management experience.This is a pivotal role for a visionary leader passionate about driving development and growth within an Aboriginal community-focused context. We are looking for a candidate who is not just looking for a job, but an opportunity to make a real difference in the community we serve.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureAt Darkinjung LALC, we're more than just a land council; we're a community committed to making a difference. We're looking for a Planning Development and Land Executive who's ready to lead with vision, drive development initiatives, and work collaboratively to ensure our land management strategies are economically viable.Ready to Apply?If you're passionate about making a tangible impact and ready to contribute to a vibrant and sustainable future for the Central Coast, we want to hear from you.
Manager/Senior Manager, Sales Compensation
Salesforce, Toronto, Any, Canada
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category FinanceJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce is looking for a talented and dynamic Manager/Senior Manager to join the Global Incentive Compensation - Strategy and Transformation team to support our team's strategy, growth, process excellence and innovation. This person will be responsible for providing operational excellence and support to the Global Sales Compensation ecosystem around systems, tools, and specific processes/policies. You will collaborate cross functionally with Sales Compensation, Compensation Design, and Sales Operation teams to implement sales strategy set by the executive team. You will be responsible for developing operational efficiency in the Sales compensation process and will play a direct role in the annual Sales Compensation planning process. As the ideal candidate, you are comfortable working at all levels of an organization and possess exceptional communication and conflict resolution skills. This role will require you to use both your strategic as well as tactical implementation and operational excellence skills. You will be a self-starter who can work cross functionally and build strong working relationships with internal organizations. You will need to have a thorough understanding of SAAS based compensation plans, Salesforce, Xactly in addition to the operational aspects of the Sales Compensation process.Your ImpactSuccess will be measured by: excellent business partner satisfaction; operational excellence for efficiency across the team; proactive proposals or insights based on detailed analysis; a "get it done" attitude when put under sudden pressure and/or uncertainty; proper issue handling capability depending on a variety of challenges, priorities and complexities; and becoming a great team-player.Responsibilities* Lead (or contribute to) project teams focusing on key compensation initiatives related to compensation strategy, business process improvement and tool implementation or development.* Work closely with cross-functional teams to implement improvements related to internal and cross functional processes* Seek opportunities for process improvements through automation or integration of systems* Make compensation recommendations and resolve compensation issues using a data-driven approach* Write and maintain operational playbooksRequired Skills/Experience* +5 years of operational responsibilities related to SAAS Sales Compensation models* +4 years of Business Analyst or equivalent technical experience* Consulting experience a plus* Demonstrated success in driving projects forward successfully to completion* Strong desire to help others and intellectual curiosity about people and organization issue* Strong technical/ analytical skills with an ability to manipulate data in Excel; knowledge of formulas and pivot tables* Effective influencer, communication, and interpersonal skills; great listener* Presentation specialist skillset - ability to create visually stunning executive summary documents and presentations that highlight team status & achievements, drive discussion, summarize project details and promote brand. Excels in PowerPoint Presentations.* Detail-oriented, process-driven and possess the ability to manage multiple competing priorities in a fast-paced environment. Performs well under pressure and can work independently and as a part of a team.* Program Management capability* Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/23/2024 03:17 PM
Manager, Residential Property Management - Americas
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Residential Property Management, AmericasThis position will support the Director of Residential Property Management for the Americas in the creation and review of carrying cost budgets and governing documents for new residential projects. This individual will ensure all materials, tools and references for each new residential project are complete and accurate through the different phases of the project and will work closely with all employees at various levels, both internally and externally. What You'll Be Doing: Development of carrying cost for new residential projects (60%)Manage the review process by providing input into the residential and mixed-use carrying cost budgets for new residential developments as assigned to ensure that Four Seasons assumptions are incorporated, reasonable and accurate.Provide support and analysis regarding new residential projects on finance matters as it relates to types of cost, cost allocation methods, market/internal cost benchmarking as well as residential rental impact as assigned.Work with local budget consultants and other FS team members to identify and understand budget input and assumptions.Provide comparative analysis and reasoning on all cost allocation assumptions built into the budget to support the overall budget development process. Provide baseline analysis and due diligence research on market-specific requirements regarding taxes, insurance, residential labour rates, and union issues that may affect the carrying cost budget as directed.Provide a detailed breakdown of the labour FTE assumptions including compensation and benefits assumptions.Provide a detailed breakdown of all operating costs that are required for each project based on the operating plan.Manage the budget template to meet the pre-opening requirements as well as the needs of local filing requirements to go to market.Ensure all budget items are understandable, clear, and transparently documented.Manage all budget files along the design and build phase including tracking the status of approval and change.Ensure all budgets, including capital IT budgets, pre-opening operations budgets, and build-out-sell-out budgets all tie together regarding the assumptions used.Governing Documents/ Project Documents/ Property Management & Operations requirements for new residential projects (25%) Assist in reviewing all governing documents focusing on financial and property management related matters to ensure all terms are clear and can be practically managed.Provide desktop research regarding local property management law, including obtaining a copy of local Acts and Statutes.Review and highlight any significant law that may impact budgets and governing documents.Provide desktop research regarding local licensing requirements for managing residential properties in the market.Review and comment on colour-coded demarcation maps for all residential projects in the region.Manage and assist with any process to obtain any required property management licenses for all residential projects in the region.Prepare operating plans for residential and mixed-use projects.Gather and analyze data related to residential operations internally and externally.Other duties (15%)Assist with putting together handover packages and orientation materials for the pre-opening teams regarding the rationale and references used in the carrying cost budget.Participate in cross-functional internal meetings as directed.Participate in developer/external partner meetings as directed.Support the Corporate Residential Team in research, collating and developing collateral, content, and tools to communicate best practices in residential project execution.Support and provide research results and analysis to open and operating projects as required.Provide support for compliance reviews for open and operating residential projects.Support regional and global residential initiatives as directed. What You Bring: 5+ years of well-rounded experience in Finance/Accounting, Data Analysis, Hospitality and/or Mixed-use property management exposure is a plus.University Degree in either Accounting / Finance / Real Estate & Property Management / Business or equivalent.Master of Business Administration (MBA) preferred.Property Management training/certification preferred.Professional accounting/finance designation preferred.Proficiency in Microsoft Excel / Microsoft Word / Microsoft PowerPoint/ Microsoft Project / Microsoft Teams.Ability to learn and understand additional technical knowledge and skills as required.Strong understanding of branded luxury real estate/property management/vacation rental market.Good understanding of the hotel market, particularly the luxury segment, including mixed-use.Strong accounting and finance knowledge.Proven track record of driving results and self-directed high-quality output (written reports, substantive analysis and related insights that drove decision-making).Balances time and adapts based on risk assessment and context.Examples of original written work that shows a high level of business writing skills.Examples of original work products that involved financial business modelling.Has medium/high exposure and knowledge of the various functions within an operating company regardless of the industry (i.e. has worked in/with various areas across the value chain and not just a single area for too long). Who You Are/Key Skills: Excellent communications skills - Modifies communication style and approach to meet the needs of the situation and audience.Delivers complex messages clearly and with sensitivity to others' needs, cultures, backgrounds, and knowledge.Creates clear and concise written information using appropriate content, format, and structure.Considers the return on investment before starting a new initiative or project.Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals.Readily accommodates unforeseen changes in day-to-day work to deal with situations or to reach a goal and understands the need for flexibility in response to evolving circumstances.Can effectively handle multiple conflicting priorities.Is open to new technologies and seeks to apply them to develop faster or less expensive ways of doing things.Displays sound analytical skills, asking the right questions to draw out information and analyzing the right information to reach decisions.Distinguishes the important from the urgent to meet objectives.Makes a realistic assessment of what can be achieved on a week-by-week basis and develops and implements plans to achieve it.Eager to fully understand and address the needs of internal and external customers, stakeholders, and employees.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/27/2024 10:03 AM
Manager, Corporate Rooms Training
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Corporate Rooms TrainingAs our brand expands, the need to strengthen structural foundations and guidance across all sectors becomes increasingly critical. Rising turnover rates, a lack of institutional knowledge, inconsistent systems, and upcoming property openings underscore the importance of a skilled, Manager, Corporate Rooms Training.This role is pivotal in establishing solid foundations within the division, bridging critical technical gaps, and delivering hands-on functional training across various aspects of the Rooms Division. The Manager, Corporate Rooms Training must possess comprehensive knowledge and experience in Housekeeping and Front Office operations. This position will play a vital role in ensuring our teams are equipped to provide exceptional guest experiences while maximizing operational efficiencies.Reporting directly to the Senior Director Operations, Rooms, this individual will collaborate closely with the Manager, Corporate Rooms Operations as well as Senior Directors of Housekeeping, Rooms Leads and Regional Rooms Councils. The Manager, Corporate Rooms Training will work with Learning & Development personnel to spearhead tailored training programs for our global Rooms Teams, covering Front Office, Core/PBX, Guest Services, Kids for All Seasons, Concierge, Guest Experience, Housekeeping, and Laundry.The ability to provide hands-on training and support at both operating properties and during openings is crucial.What You'll Be Doing: Collaborate with Manager, Corporate Rooms Operations and Senior Director of Rooms to understand the training needs and tools required at the properties globally within the Rooms Division.Design and deliver hands-on functional training across all Rooms Division areas in collaboration with Global Learning and Development.Dedicated functional training role creates custom functional training content & programming over and above brand-wide content, including functional onboarding, training and change management for function-specific implementations, and functional skill-based training.Provide specialized training in housekeeping and laundry to address critical skill gaps and operational challenges.Conduct training sessions on Rooms Division systems to ensure staff proficiency.Partner with Senior Directors of Housekeeping and Rooms Leads to identify training needs and enhance operational effectiveness.Travel to properties for on-site training, pre-openings, openings, regional conferences, and vendor collaboration.Coordinate with Global Learning and cross-functional teams to align training initiatives with organizational objectives.Evaluate training programs continuously and implement improvements as needed.Ability to create, modify and revise policies and procedures within the Rooms Division areas in support of training.What You Bring: Bachelor's degree in education or equivalent field/experience.5+ years of Rooms Division experience in the global hospitality industry, with a focus on housekeeping operations.5+ years of experience designing, delivering, and implementing technical training. Hospitality/service industry experience preferred.Proven track record in developing and delivering hands-on technical training programs preferably in both digital and tactical formats.Has previously assisted with mass trainings and project rollouts.Has some working knowledge of hospitality and service.Excellent communication and presentation skills, with the ability to effectively explain complex concepts to diverse audiences.Proficiency in Microsoft Office 365 (Teams, OneDrive, SharePoint, Word, PowerPoint, Excel)Knowledge of e-learning platforms and other digital training tools.Knowledge of CX Platforms (Medallia)Quality Assurance Partners (LQA, Forbes, Coyle)Willingness to learn and stay updated on emerging trends and innovations in training methodology.Strong understanding of Rooms Division systems and processes.Ability to collaborate effectively across departments and regions.Strong decision-making skillsPromotes and integrates continuous learning initiatives.Promotes strong team relationships and trust.Develops training standards for effective & timely delivery.Encourages sharing of innovative ideas inside and outside the organization.Willingness to travel extensively and work flexible hours.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/28/2024 09:58 AM
Front Office Manager
Hyatt Hotels and Resorts, Toronto, Ontario, Canada
FIND YOUR PLACE AT PARK HYATT TORONTO: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.Join the team that is bringing in a new era to a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location. Toronto's effervescent Yorkville neighbourhood is one of the city's shining jewels. Lined with upscale boutiques, Victorian-era homes, and chic restaurants, the posh enclave still retains some of its artsy vibes-leftover from its past life as a bohemian hub for musicians. Here is where you'll find Park Hyatt Toronto, surrounded by world-class institutions like the Royal Ontario Museum and the University of Toronto-St. George Campus. WHAT ARE THE ADDITIONAL BENEFITS TO WORKING AT THE PARK HAYTT TORONTO? • Bonus program • Complimentary meal during shift • Paid medical days, paid personal days and Extended Health and Dental medical benefits for you and your dependents 30 days after joining • Employer RRSP Matching Contributions • Complimentary hotel nights and discounts at Hyatt properties around the world • Tuition reimbursement program. About the role - front office manager The Front Office Manager is a property department head responsible for all duties of the Front Office department, including front desk, communications, concierge, bell, door, and valet staff. The Front Office Manager will have direct responsibility for staff training, inter-department communications, and staff scheduling and will be tasked with being forwarding looking to recognize and adjust the department's focus to meet the ever-changing market. A successful candidate should possess strong communication skills, a financial understanding of budgeting and expenses, and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: Financial responsibility - work with the Director of Rooms to develop a budget and control both labour and department expenses. Collaborate with Sales and Revenue teams to ensure policies and procedures are in place for prices, rates, specials, packages and staff are trained on all inclusions and subsequent associated procedures. A high level responsibility for the following areas of focus: Training & Development, Front Office upselling, World of Hyatt loyalty engagement and enrollments, Hotel Event Relations, Zingle platform, O-Valet platform, Hysat Guest Survey Platform, VIP Research, 2 Avenue Road Residence Relations. Creative approach in their work to see business patterns and needs changing and emerging. Will work to adjust department forecast and plans to meet our every changing market. Coach and counsel a team of assistant managers and supervisors in their growth and support while coaching employees to reflect on Hyatt service standards. Attends relevant meetings to discuss problems and future strategies. Qualifications Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds 4 years or more of progressive hotel room management experience (typically with Hyatt) Service-oriented style with professional presentation skills At least 2 years of progressive management experience within the Rooms Division of a hotel Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear, concise written and verbal communication skills in English Financial understanding of budgeting, labour, and cost control Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.Salary: . Date posted: 03/29/2024 04:17 AM
Front Desk Manager
Marriott International, Bengaluru, Any, India
Job Number 24056487Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYPosition directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/30/2024 09:28 AM
Manager, Strategy and Investment , APAC DCSS
Amazon, Mumbai, Any, India
BASIC QUALIFICATIONS• 10+ years of total work experience in an external facing role, such as managing commercial relationships with vendors or customers • 10+ years of total work experience in sales, acquisition, operations or management of real estate in the Industrial, Data Center or Commercial Real Estate industries• 6+ years of experience of transaction coordination including supplier/customer communication, cost analysis, negotiations and contracting, and supplier performance management• Knowledge and track record of executing both Colocation and Real Estate related Data Center transactions including leading commercial, technical and legal negotiations• 4+ years of experience in market development, including site and/or vendor evaluation and due diligence activities • High level of proficiency in MS WORD and MS EXCEL • Excellent English written and oral communication skillsDESCRIPTIONDo you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? Amazon Data Services India Private Limited (ADSIPL) is looking for a Business Development Manager in Data Center Supply Solutions team to drive our infrastructure strategy and investment activities supporting new market expansion in the India region. As a Technical Business Development Manager, you will have the exciting opportunity to help promote the growth and shape the future of our business. This role will serve as a key member of the Business Development Team, and will play a critical role in driving ownership of key deliverables across multiple stakeholder organizations, working hand in hand with demand planners, engineering, public policy, legal, finance/treasury, project management, and operations. He/she should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. A successful candidate will have the aptitude to strategically plan, make decisions, negotiate contracts, act tactically, write effectively, and display strong analytical and critical thinking skills. He/she must be a proven problem solver, and possess the ability to influence at the CxO level and negotiate multi-million dollar contracts. As this position involves direct contact with senior leaders, you must have a professional demeanor, strong business acumen, and be able to communicate ideas in a clear and articulate manner. This position will be based in Mumbai, but will require 15-25% business travel to support regional expansion activities, training, and team off-sites.Key job responsibilities• Serve as a key member of the Technical Business Development team in driving overall Infrastructure strategy for target regions for real estate• Understand the supplier base (both Colocation providers and Real Estate developers), develop a strong understanding of market dynamics and activity, and develop long-term strategic partnerships in support of our key markets • Set business development plans in-line with the larger organization strategic direction • Negotiate and close multi-million dollar contracts to support capacity expansion • Understand the technical requirements of our engineering teams and negotiate solutions that meet technical requirements as well as the business objectives • Ownership of business case creation and presentation to leadership (including commercial, technical and risk profile)• Prepare and give project reviews to the senior management team regarding progress and deal execution roadblocks • Ability to work in a high-pressure environment and pivot on the fly to changing requirements • Continue to build a culture of speed, flexibility and frugality with all business partners • Develop and implement new mechanisms to improve our customer experience • Business Travel: 15-25%About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS• Bachelor's Degree in Business Administration, Finance, or Engineering (or 10+ years' experience in lieu) • 6+ years of experience related to the negotiation of contracts either from a Colocation or Real Estate perspective• High level knowledge of data center infrastructure, including electrical, mechanical, structural, fiber optics, and other technical, operational and security requirements: Relevant certifications such as CDCDP via CNET a plus • Exceptional process management skills with capacity to manage a large number of competing priorities simultaneously and work to tight deadlines • Excellent analytical skills with ability to provide big picture insights from granular data• Exceptional interpersonal skills including written and verbal communication skills necessary to build effective working relationships and positively influence decision making• Ability to work independently and prioritize effectively in a complex, ambiguous and fast-paced environment • Written and oral communication skills in Hindi• Proficiency in the use of business applications such as SalesForce, Tableau, Google EarthSalary: . Date posted: 03/29/2024 10:06 PM
Manager, Commercial Program Delivery
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Commercial Program DeliveryThis role is a key contributor to the Commercial Transformation team with a focus on the planning, oversight, and successful delivery of the Commercial program portfolio to help us deliver on our strategic plan and achieve our metrics, with the following 2 focuses:Portfolio Management - Supports ongoing prioritization, tracking and reporting of our strategic project portfolio; helping translate our key objectives into actionable project initiatives with clear timelines, ownership, and definitions of success with a keen eye for optimization opportunities to maximize value delivery.Program Execution & Oversight - Plays an active role to partner with business stakeholders, and in some cases, lead the development and oversight of key program delivery plans and associated program teams to operationalize our strategy drive program success.The Manager, Commercial Program Delivery is a driven contributor with balanced experience in project management, planning, data analysis, and reporting.The incumbent has experience collaborating across a diverse group of stakeholders; connecting workstreams and supporting a mandate to enable our teams to deliver results. The incumbent has advanced skills in creating systems and processes to gather and deliver updates in meaningful and logical ways; with strong verbal and written presentation skills. What You'll Be Doing: Portfolio ManagementKey contributor in development and documentation of annual and quarterly program and initiative plans/priorities; prioritized against our strategy.Works closely with project/initiative owners to gather and document progress updates, highlighting and tracking delivery barriers and supporting ongoing prioritization and trade-off discussions in line with business priorities.Leads monthly portfolio performance analysis and reporting with Commercial leadership team, maintaining a finger on the pulse of the overall portfolio health.Assesses and supports prioritization and management of different project dimensions, including resourcing/capacity, funding, risks & issues, and contracts/vendors.Guides informed decision making and provides support/recommendations to mitigate risks and overcome delivery challenges.Identify and lead opportunities to deliver gains in productivity and impact by making time, information, and decision processes more effective.Collaborates with Manager, Commercial Performance to tie program and initiatives objectives to desired performance outcomes.Coordinates with teams across Four Seasons to understand, identify and manage dependencies (including Operations, Technology, Legal, Finance, etc.)Coordinates key presentations working across the team to develop cohesive materials - including Townhalls, Quarterly Business Reviews, Annual Property Guidance, Ownership/Board documents, Offsites, etc.Program Execution & OversightMaintains strong ties to key strategic programs and associated initiatives, playing in a lead role in ideating/operationalizing governance structure and project delivery framework.For key cross-functional strategic programs, takes a leadership role to organize and drive teams to showcase best-in-class program delivery from program structure ideation to program execution.Engages with various stakeholders, including executives, project managers, team members, properties, and partners, to ensure a clear understanding of the program direction and progress.Highlights success and opportunities in a balanced manner with a continuous-improvement mindset.Plays an active role in supporting overall change management and team engagement activities as required, role-modelling excellence. What You Bring: 5+ years progressive experience in analytics, strategy, planning, and change management / transformation work.Post-secondary degree in related field or equivalent.Experience within travel and hospitality an asset.Experience managing diverse profile of people, processes, and budgets.Experience supporting delivery of strategic priorities and initiatives.Excellent time management skills.Advanced skills in program/project management disciplines; including experience with project management software (i.e., monday.com).Understanding of travel and hospitality industry.Advanced skills in Microsoft Office, including PowerPoint, Excel.Strategic portfolio management.Data-driven and analytical mindset.Resource and budget management skills. Who You Are: Strong communicator with ability to understand and communicate complex ideas.Critical thinker with ability proven ability to problem solve.Possesses maturity, humility, and situational sensitivity; able to manage conflict constructively.Works effectively in situations where information in ambiguous and adapts approaches as required.Exhibits organizational and political intelligence with a one-team mentality.Ability to handle competing priorities and re-prioritize as required.Highly developed interpersonal skills with ability to effectively engage and influence leaders and team members across the organization.Possesses a continuous improvement mindset and takes personal responsibility and ownership as a self-starter.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/01/2024 09:53 AM
Fairmont Gold Manager
Fairmont Hotels and Resorts, Richmond, Any, Canada
Company DescriptionWhy work for Fairmont Vancouver Airport?Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.What's in it for you?An inclusive, empowering, and positive workplace, where we place people at the heart of everything we doThe only luxury hospitality group to be awarded Great Place to Work® Canada The opportunity to have fun at work alongside passionate hoteliersThe opportunity to live, work and play across the world through our employee travel and internal transfer programs Complimentary duty meal in our colleague dining roomComplimentary hotel stay for two through our BE OUR GUEST program Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI CommitteesA comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) Complimentary dry cleaning of business attireSalary range of $68,000 - $70,000Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowanceJob DescriptionFairmont Gold ManagerAs Fairmont Gold Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests. What you will be doing:Leading an engaged, enthusiastic and service driven team through selection, personal and professional development and recognitionLead the Fairmont Gold team to excellent results on targeted KPI's including Fairmont Gold Revenue, ADR, Labor management, EES, Voice of Guest, and LQAEnsure all Fairmont Gold standards and operating procedures are adhered toWork with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentationEmbark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experienceIdentify and develop existing policies and procedures to improve the guest experienceStaying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenueResponsible for forecasting, scheduling, payroll, purchasing and recruiting, creating annual budgets, month end commentary and monthly tracking of revenue for Fairmont GoldOwning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolutionLiaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guestsCoordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory managementProvide anticipatory service for guests via personalized pre-arrival emails and assist with reservationsArrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfactionEnsure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering teamDevelop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & ResortsConsistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outletsMerchandize and arrange the Fairmont Gold offering including the Boardroom, FVA dining experience, The Spa at The Fairmont, guest transportation and the support services within the Vancouver International AirportResponsible for the pristine cleanliness after all meal periods and throughout the dayFollow all ALLSAFE, WorksafeBC and Accor Health and Safety policies Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.Assist in supervising other areas of the Front Office as neededOther duties as assignedQualificationsYour experience and skills include:Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.Proactive, innovative and service driven with a demonstrated eye for detail. Excellent interpersonal and communication skills, both written and verbal.Minimum 1-2 years experience in Rooms, including a solid working knowledge of Front Office operating systems.Previous Food and Beverage experience an asset.Degree/Diploma in Hospitality Management or a university degree, a strong asset.As a condition of your employment, you must be fully vaccinated for COVID-19 and provide acceptable proof of being fully vaccinated to the Hotel prior to your start dateAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 03/31/2024 10:15 AM