Overview of salaries statistics of the profession "Social Services Supervisor in "

Location: Melbourne | Southern Metropolitan, Western Region | Ballarat, Various Job type: Casual Organisation: Grampians Health Salary: Salary not specified Occupation: Nursing Reference: 10895 Job posted: 22/06/2020 Closes: 30/06/2024 Occupation: Nursing Classification: Job duration: Not provided Contact: CAU Recruitment Team - 5320 6577Bernadette Lyons - 5320 6933 Reference: 10895 Occupation: Nursing Salary Range: Salary not specified Work location: Melbourne | Southern Metropolitan, Western Region | Ballarat, Various Residential Services Assistant Central Allocations Unit – Casual BankPS21About the roleWe are seeking applications for casual Residential Services Assistants to work in our Aged Care and Sub-Acute sites.  Grampians Health has nine residential aged care facilities (Jack Lonsdale Lodge, James Thomas Court, Eureka Village Hostel, Geoffrey Cutter Centre, WB Messer, PS Hobson, Hailey House, Talbot Place and Bill Crawford Lodge).This complex position will require you to individually prepare meals to each patient’s dietary requirements and cleaning responsibilities in residential facilities. This role requires you to work by yourself in the kitchen.You will receive a week of paid training across a number of Aged Care facilities if you are successful.Casual bank is managed by the Central Allocations Unit which operates 7 days a week.  Grampians Health uses an electronic rostering system (RosterOn) which matches staff for shifts based on their availabilities via text / phone call.Casual bank shifts can be offered within short time frames, therefore to be considered for this role you must be living in the Ballarat region.You will be required to provide 2 referees, one being your current direct manager and the second another manager / supervisor.Key ResponsibilitiesMaintaining accurate availability in our electronic rostering system and accepting shifts based on availabilitySetting up the kitchen and dining rooms for food service where you have been allocatedPreparing and serving resident meals based on their individual dietary requirementsEnsuring safe food handling practices and records maintenanceMaintaining the dining area to create a safe and welcoming environment for residentsCleaning and laundry duties (facility dependent)Demonstrated ability to function within a teamParticipate in annual performance reviewsCommitment to ongoing mandatory educationSkills and experienceCurrent HLTFSE001 - Follow Basic Food Handling Practices certificate, or willingness to obtainDemonstrated high level communication and interpersonal skills to interact with a wide variety of individualsThe ability to prioritise workThe ability to work with limited supervisionDemonstrated person-centred care and respectful approach to patients, visitors and staffCurrent NDIS Worker Screening Check, or willingness to obtainPrevious experience in a similar role would be preferred, but is not essentialCulture & BenefitsAt Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.Paid orientationSalary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidaysDiscounted on-site parkingStaff rewards and recognition programsHow to applyClick APPLY or contact Melanie Robillard, CAU Recruitment Team Lead on 5320 6577 for a confidential discussion. All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask.  Additional PPE requirements are role-dependent. Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

Location: Melbourne | Western Metropolitan Job type: Other Organisation: Department of Justice and Community Safety Salary: $74,580 - $85,766 Occupation: Prison and Corrective Services Reference: DOJ/YJW2CC Job posted: 20/11/2023 Closes: 31/12/2024 Occupation: Prison and Corrective Services Classification: YJW2 Job duration: Not provided Contact: Youth justice recruitment team | [email protected] Reference: DOJ/YJW2CC Occupation: Prison and Corrective Services Salary Range: $74,580 - $85,766 Work location: Melbourne | Western Metropolitan At the Department of Justice and Community Safety, we are looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careersWe are proud of the important work we do across Victoria. Want to be part of it?Build better futures for young people. Create positive change from the inside out.Bring your passion and therapeutic skills to our new state-of-the-art facilityEarn up to $93,639, with a base salary of $74,580 including standard penalty rates and overtimeFull training provided including a fully funded Certificate IV in Youth JusticeRelocation allowance for eligible candidatesWe're currently recruiting for casual, part-time and full-time roles at our new state-of-the-art, purpose-built Youth Justice Precinct at Cherry Creek, just outside Werribee.Set in the picturesque area of Little River, Cherry Creek is a safe and secure place where young people can work on getting their lives back on track. Their efforts are supported by evidence-based programs and services.We want young people to return home with the confidence that they can thrive in their own communities so young people live in four-bed and eight-bed units across different neighbourhoods, each equipped with kitchen, living and outdoor areas to support independent living skills.The role of a youth justice worker at Cherry CreekYouth justice workers empower young people to steer their lives in a positive direction. They work in a safe and secure custodial environment and act as part of an extended network of care for young people in custody, helping them work to a daily structure, achieve key goals and develop life skills. It can be challenging work where you'll need resilience to manage difficult situations, but in return for your life experience and passion, we offer job security, paid training (including a Cert IV in youth justice) and an opportunity to create positive change.We look for:passion and empathy – the willingness to work with children and young people while still setting boundarieslife experience – the ability to adapt and manage challenging situationsdedication and resilience – maintaining positivity and commitment even after setbacksteamwork – the ability to be a natural team player and work well with a close teamverbal and written communication skills – report writing will be part of your jobproactivity – the skill for solving challenges and complex issues with bright ideas.We also value qualifications or experience in the following areas: Case management, youth work, community services, social studies, education, criminology or allied health practices such as psychology, speech pathology, occupational therapy, mental health, psychiatric nursing or alcohol and other drugs outreach. These capabilities will enable you to actively participate as a keyworker in a young persons' care team to monitor progress against identified goals and support rehabilitative outcomes through the delivery of structured programs and co-facilitating psychosocial programs.In partnership with rehabilitation and behaviour support services, you will also implement strategies that address and manage challenging behaviours and escalating issues.As part of our multidisciplinary team, you can look forward to ongoing professional development. Once a fortnight, youth justice workers at Cherry Creek have a crossover day with supervisors where they focus on training and development needs, supervision and team building.Feel like a change of scene?If you're open to relocating, up to $10,000 is currently being offered to cover expenses in moving from your current home to within a 60-minute drive of our facilities. This reimbursement can be used for moving costs, travel costs, removalist hire or temporary accommodation so talk to our recruitment team when you apply.Career information sessionsMake sure you register for one of our online career Q&A sessions at justice.vic.gov.au/youthjusticecareers. It's a great opportunity to ask questions about day-to-day work at our youth justice precincts and the career pathways available.Eligibility To be considered for a youth justice worker role you must be either:An Australian citizen – a birth certificate, citizenship certificate or current passport is required as proof of eligibility, orA permanent resident of Australia, orA New Zealand citizen who has entered Australia on a valid passport, or eligible to work in Australia for a period of more than six months.To become a youth justice worker, you will also need to pass a health and fitness assessment. To find out how your current fitness levels match up and the best ways to prepare, take our health self-assessment.Prior to starting work, all successful candidates must independently obtain:Current First Aid Certification (HLTAID003 is preferred, or the Provide Basic Emergency Life Support course - HLTAID002 at a minimum)Current CPRWorking With Children Card (Employee)A driver licence is desirable but not mandatory.Priority consideration will apply to Victorian Public Service (VPS) employees who apply through the Jobs Skills Exchange (JSE) platform. If you are a current VPS employee, please ensure the JSE link is used for all internal applications.The department is no longer required to review or collect candidates COVID-19 vaccination information as part of the recruitment process. The department is continuously committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Location: North West Region | Central Goldfields Job type: Ongoing - full time or part time Organisation: Maryborough District Health Service Salary: Salary not specified Occupation: Medical and Nursing Reference: VG/24002 Job posted: 04/01/2024 Closes: 31/12/2024 Occupation: Medical and Nursing Classification: As per award Job duration: Not provided Contact: Mary-Ann Smith, Nurse Unit Manager | [email protected] or via 5461 0312 Reference: VG/24002 Occupation: Medical and Nursing Salary Range: Salary not specified Work location: North West Region | Central Goldfields This is a great opportunity for a Registered Nurse or Endorsed Enrolled Nurse to join the team at MDHS, looking to work across a range of departments!MDHaS services the Central Goldfields and Pyrenees Shire with campuses in Avoca, Dunolly and Maryborough. The strong clinical and social links between the three campuses ensure that the community is cared for by qualified staff who are committed to high standards of person-centred care. MDHS is one of the largest employers in the region, providing the perfect setting to become part of our team and community.Nursing Pool Staff: Registered Nurse & Endorsed Enrolled NursesPermanent Part or Full Time – greater than 32 hours per fortnight. Multiple positions availableClassification: Dependent on qualifications and experienceAward: Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021 - 2025This is exciting opportunity for experienced Registered and Endorsed Enrolled Nurses to join our pool staff bank. In this role, you will be employed to work across the Health Service where vacancies are available, with a minimum contract of 32 hours per fortnight. Working within the Nurse Pool will provide the opportunity to work across a range of clinical areas wherever the need requires, including:Acute ward including dialysis and oncology;Urgent Care Centre;Theatre/Day Surgery;Aged Care at Maryborough, Avoca and DunollyCommunity/District NursingWe are looking for someone with the following qualities:Embrace and promote the values of MDHS – Genuine, Respect, Excellence, Accountability & TogethernessBasic Life Support CertificatePerson-centred careMotivated, empathetic and enthusiastic approachExcellent communication and interpersonal skillsWhat's in it for you?Great Working Environment – Join a group of motivated health care professionals with a Permanent contract. Opportunity to join the Social Club, offering a wide range of social events and local retail discounts.Fantastic Earning Potential – Generous Base Salary under the Nurse and Midwives EBA with Salary Packaging available.Supportive Culture with Continuous Improvement Opportunities – Culture that promotes and embraces the organisational values of GREAT (Genuine, Respect, Excellence, Accountability, Togetherness) and encourages and supports employees to engage in professional development with access to the Centred of Inspired Learning and Simulation Lab. KEY SELECTION CRITERIA – Registered NurseEssentialQualifications:Registration with the Australian Health Practitioners Regulation Agency (AHPRA) as a Registered Nurse with no restrictions.Technical/Professional Knowledge and skillsSound understanding of the role and responsibilities of a Registered NurseAbility to communicate effectively with patients, visitors and staff at all levels within the organisationAbility to practice collaboratively as part of a multi-disciplinary teamKnowledge of and involvement in evidence-based practice and research activitiesCommitment to ongoing education and professional development to ensure working within current scope of practice.Excellent organisational skills particularly with respect to time managementWell-developed interpersonal skillsExcellent communication and computer skills at the level required to fulfil the role. KEY SELECTION CRITERIA – Endorsed Enrolled NurseEssentialRegistration with the Australian Health Practitioners Regulation Agency (AHPRA)Demonstration of an NMBA approved qualification in administration of medicines, with an Administration of Medication Scope of up to four/five routes (as applicable).Technical/Professional Knowledge and skillsEEN who demonstrates commitment to professional development, maintaining a record of Continuing Professional Development (CPD) as per the AHPRA requirements.Demonstrates person-centred focus, adaptability, respecting diversity, innovative thinking, application of evidence into practice and self-managementDemonstrates people and communication skills including relationship building, co-operation, conflict resolution, influencing others and facilitating open discussions.DesirableAwareness of limitations in own knowledge and seek appropriate education and training as requiredAwareness of own values and beliefs surrounding healthcare with an ability to identify and respect an alternative view For further information, please contact Mary-Ann Smith, Nurse Unit Manager via [email protected] on 5461 0312.Applications for this position close on Tuesday, 31st December 2024.Applications are to include:Covering LetterResumeWritten response to the Key Selection Criteria, available in the Position Description on the position advertisement. Applications are to be submitted by selecting the "Apply Now" button below. MDHS is an equal opportunity employer. Appointments are subject to a satisfactory National Police Check and a Working with Children Check. NDIS Workers Screening will be required for workers identified as working within a risk assessed role.

Location: Gippsland | Bairnsdale Job type: Ongoing - full time or part time Organisation: Bairnsdale Regional Health Service Salary: Salary not specified Occupation: Nursing and Aged Care Reference: VG/MGCC1752018 Job posted: 26/09/2023 Closes: 30/04/2024 Occupation: Nursing and Aged Care Classification: As per advertisement Job duration: Not provided Contact: Paul Rosenquist | 03 5150 3382 Reference: VG/MGCC1752018 Occupation: Nursing and Aged Care Salary Range: Salary not specified Work location: Gippsland | Bairnsdale At BRHS we help you imagine how a successful career in Aged Care will be!Full-Time, Part-Time and Casual opportunities.Are you seeking a fulfilling nursing career in Aged Care? Join our respected Aged Care Fcility, a recognised winner of the 2023 Excellence in Aged Care Victorian Public Healthcare Award.Positions are currently available at a variety of levels, so whether you are a newly graduated nurse, an experienced nurse looking for advancing your career to a Clinical Coordinator level or a skilled aged care nurse, this is your opportunity!At Maddocks Gardens we proudly work together to provide our residents with the best possible quality of life, ensuring that our delivery of care reflects the highest Aged Care Quality Standards. Our Aged Care Registered Nurses enjoy working in a senior role providing clinical leadership and support to the broader care team. Our leadership team is keen to support your growth and will empower you to work autonomously and receive opportunities to expand your skills and knowledge in your area of interest. Added to this, BRHS has a range of organisational development programs that will enable you to reach your career goals! As part of the region's largest public health service, you will work under the Enterprise Agreements generous employment conditions.What we can offer you:Quality and Security:Work at a fully accredited facility with an excellent Aged Care Commission star ratingAbove market wages and extensive salary packaging options with Maxxia to reduce your taxGenerous employment conditions including long service leave accrual at double the average rateFlexibility:Roster flexibility with regular weekends off and shift requests/swaps supported Flexible working arrangement options such as transition to retirementContract types and hours negotiableGrowth:Career pathways for roles in Clinical Coordination, Leadership, Education, Clinical Resource and other senior roles across the hospital.Learning programs to expand your clinical practice such as the Palliative Aged Care Outcomes Program (PACOP)Leadership training and scholarship program to assist pursue further studyDedicated Aged Care Educator to support your developmentWellbeing:Variety of health and wellbeing activities such as “Learn a new Skill day”, exercise and quiz challengesComprehensive Employee Assistance Program with free on-site psychologist appointmentsOrganisational commitment to diversity, equality and inclusion. Join our Gender Equality group and check out our new cultural garden hereAmazing work/life balance to enjoy East Gippslands snowfields, beaches and National Parks.Please view the full key selection criteria as listed in the attached position descriptionInterested?Visit our Careers page to see our full list of benefits why-work-for-brhsFor more information contact: Paul Rosenquist, Aged Care Manager on 03 5150 3382Applications will be reviewed upon receipt and the vacancy will close once all positions have been filled.Applications are to include a covering letter responding to key selection criteria and resume (including two recent referees).

Job Number 24058118Job Category Food and Beverage & CulinaryLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYPlays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business • Understands financial opportunities by surveying restaurant demand. • Partners with key individuals in the local community to assess opportunities. • Identifies and analyzes competitors. • Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action. • Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.Leading Significant Marketing/Public Relations/Media Activities • Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable. • Supports on-site/off-site public relations opportunities to promote the restaurant. • Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies. • Serves as the primary point of contact for restaurant events. • Participates in local networking activities, which are often off-property, in support of the restaurant.Managing Day-to-Day Restaurant Operations • Supervises and manages employees. • Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Conducts daily \"taste panels\" to educate, drive sales and create sales goals. • Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc. • Monitors compliance with all applicable laws and regulations. • Monitors adherence to liquor control policies and procedures. • Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. • Monitors alcohol beverage service for compliance with local laws. • Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards. • Assists servers and hosts on the floor during meal periods and high demand times. • Advocates sound financial/business decision making. • Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices.Fostering an Environment that Creates Exciting and Memorable Guest Experiences • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants.. • Addresses guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Verifies corrective action is taken to continuously improve service results. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Managing and Conducting Human Resource and Talent Management Activities • Actively participates in the hiring process to identify the right talent to support the outlet's concept. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Facilitates the fair and equal treatment of employees. • Strives to improve employee retention. • Monitors employee attendance of on-going training to understand guest expectations. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Encourages recognition of employees across areas of responsibility. • Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team. • Establishes guidelines so employees understand expectations and the work. • Utilizes interpersonal and communication skills to lead, influence, and encourage others. • Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish own work. • Monitors and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives. • Provides work-related training, supervising, follow-up and hands-on management.Additional Responsibilities • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 09:25 AM

Job Number 24062838Job Category Food and Beverage & CulinaryLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM