Overview of salaries statistics of the profession "Network Technician in "

The successful applicant will be responsible for:Responding to support requests and inquiries from end-users in a professional and timely manner.Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.Installing, configuring, and maintaining operating systems, software applications, and device drivers.Collaborating with other IT team members to escalate and resolve complex technical issues.Documenting support activities, solutions, and procedures to build a knowledge base for future reference.Assisting in IT projects and initiatives as needed, including system upgrades and deployments.The successful applicant will ideally possess the following:Respond to incoming service requests and inquiries via phone, email, or ticketing system in a professional and courteous manner.Provide technical support and troubleshooting assistance for hardware, software, and network-related issues.Diagnose and resolve basic technical problems, escalating more complex issues to Level 2 support as necessary.Document all service requests and resolutions accurately and thoroughly in the ticketing system.Proactively monitor systems and networks to identify and address potential issues before they escalate.Collaborate with other team members to share knowledge and best practices for improving service delivery.

DESCRIPTIONAWS is looking to hire a motivated and enthusiastic Network Field Technician to join the growing team within infrastructure delivery as part of delivering AWS date centers deployments. This full-time position will have you working with internal customers, vendors as well as coordinating regional resources to promote smooth project execution in association with Technical Program managers. The role responsibilities will include scaling support of data center locations and be responsible for day to day assistance with capacity management.Reporting to the ID Manager, you will be required to: - Be prudent and be competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity all combined with a proven project delivery methodology. - Follow agreed timelines as there is high levels of autonomous work where you will need to be comfortable working individually to ensure the stability and sustainability of AWS next-generation networks. - Have the desire to work with established best practices to refine operational procedures, develop new tooling and always think about ways to improve the current process. - Have the desire to work in an organized and collaborative environment is essential for success. - Move and lift computer equipment weighing up to (15- 20kg) - Perform cabling, labeling, certification and patching of server positions to network equipment. - Perform inventory of onsite tools and materials. - Participate in the migration, basic configuration and roll-out of new or upgraded hardware. - Manage/Update work through ticketing system and workflows - Partner with multiple stakeholders to remove project obstaclesIn return you will have mentoring, coaching and career development opportunities as you work closely with AWS Network Engineering & Network Technical Project Manager teams to ensure fast, smooth roll out of new designs and products.Learn more about our global infrastructure here: https://infrastructure.aws/We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS 0 - 2 years of relevant experience Deliver simple, sustainable and repeatable solutions and processes. Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products. TCP/IP networking knowledge Broad understanding of infrastructure technologies Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR. Experience with cabling infrastructure best practices and methodologies. Familiarity with common networking terms. Manage work and priorities through ticketing system and workflow Collaborate with various stake holders to remove project obstacles Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords. Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment Complete customer requests via Remedy trouble ticketing system Participate in the migration, basic configuration and rollout of new or upgraded hardwarePREFERRED QUALIFICATIONS Excellent analytical skills Familiarity with major Internet routing protocols, BGP, OSPF. Ethernet and IP networking knowledge and experience in the application of IP protocols. Substantial background in large scale datacenter network implementations and support. Experience working in virtualized enterprise networking environments Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plusOther Qualifications & Responsibilities Experience dealing with customers during problem resolution and operating efficiently under pressure. Effective prioritization and time management.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/06/2024 09:32 AM

BASIC QUALIFICATIONS- Formal trade qualification: Certificate lll in Electrotechnology with current electrical trade license (unrestricted)- Experience of planned preventative maintenance systems- Experience fault finding within Material Handling Equipment/Automation systems,- Ability to read and understand electrical /mechanical drawings- Experience of conveyor maintenance, motor controllers/inverters- Experience of working to appropriate health & safety standards and regulationsDESCRIPTIONAmazon is seeking for Reliability, Maintenance & Engineering (RME) Technicians to join the team at our Fulfillment Center (FC) in Ravenhall for Day Shift, including working one day during weekends. The focus of the Maintenance Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.Key job responsibilitiesCarry out planned preventative maintenance on the full range of equipment within the site.Put health & safety best practices first in all work carried out.React quickly to breakdowns, communicate clearly with affected teams and work efficiently to fix the issue.Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.Provide high levels of equipment availability to our internal customers.Support and learn from Senior Maintenance Technicians.A day in the lifeOur RME Technicians are based on-site, so they can respond quickly to any machinery issues. You'll carry out a range of planned preventative maintenance to our sites' equipment to make sure it's working safely. As an RME Technician, you'll also respond promptly to breakdowns, investigating, finding, and implementing solutions as quickly as possible. You'll also make suggestions for long-term improvements.Working alongside senior colleagues, you'll undertake day-to-day maintenance tasks general building maintenance. About the teamOur Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology - some of which only exists at Amazon.From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon's technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency.We are open to hiring candidates to work out of one of the following locations:Ravenhall, VIC, AUSPREFERRED QUALIFICATIONS- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you!- Experience of computer maintenance systems (CMMS)- Experience of sortation machines- Experience in an industrial environment- Experience of maintaining/configuring bar code scanners- Experience of print and apply machinesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/06/2024 09:31 AM