The successful applicant will be responsible for:Responding to support requests and inquiries from end-users in a professional and timely manner.Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.Installing, configuring, and maintaining operating systems, software applications, and device drivers.Collaborating with other IT team members to escalate and resolve complex technical issues.Documenting support activities, solutions, and procedures to build a knowledge base for future reference.Assisting in IT projects and initiatives as needed, including system upgrades and deployments.The successful applicant will ideally possess the following:Respond to incoming service requests and inquiries via phone, email, or ticketing system in a professional and courteous manner.Provide technical support and troubleshooting assistance for hardware, software, and network-related issues.Diagnose and resolve basic technical problems, escalating more complex issues to Level 2 support as necessary.Document all service requests and resolutions accurately and thoroughly in the ticketing system.Proactively monitor systems and networks to identify and address potential issues before they escalate.Collaborate with other team members to share knowledge and best practices for improving service delivery.