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Overview of salaries statistics of the profession "Communications Specialist in "

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Overview of salaries statistics of the profession "Communications Specialist in "

30 400 A$ Average monthly salary

Average salary in the last 12 months: "Communications Specialist in "

Currency: AUD USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Communications Specialist in .

Distribution of vacancy "Communications Specialist" by regions

Currency: AUD
As you can see on the diagramm in the most numerous number of vacancies of Communications Specialist Job are opened in . In the second place is Central Highlands and Goldfields, In the third is Northeast.

Similar vacancies rating by salary in

Currency: AUD
Among similar professions in the highest-paid are considered to be Communications Manager. According to our website the average salary is 25600 aud. In the second place is Events Coordinator with a salary 22400 aud, and the third - Marketing Officer with a salary 17133 aud.

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Full Time Marketing Specialist
Shiners Group, Thomastown, VIC, AU
Shiners Group13/324 Settlement Road, Thomastown, Victoria, 3043Position Title: Full-time Marketing SpecialistSalary: $70000 + SuperannuationAustralian owned with over 13 years’ experience in the facilities industry. Shiners Group, is a boutique style service provider that operate in metro and regional areas of VIC.Fully compliant with triple ISO quality assurance programs, they also offer state of the art live monitoring and supervision systems that are cloud based ensuring timely and excellent results.The Employer is searching for a skilled Marketing Specialist to join their team and be a part of something exceptional.Key Responsibilities• Collaborate, develop and execute marketing campaigns, including digital marketing, social media, and content creation.• Assist in the creation and maintenance of marketing collateral, including brochures, product catalogues, presentation decks and promotional material.• Maintain and update the Shiners Group website and social media platforms, ensuring content is engaging and up to date. Coordinate with developers and designers as required.• Monitor and refine digital advertisements, analysing performance and providing recommendations for enhancement, with the focus on boosting search rankings and driving organic traffic.• Prepare monthly reports, offering insights and recommendations based on the performance of marketing campaigns.• Cultivate and strengthen relationships to expand brand recognition and enhance client retention.• Work collaboratively with the team to convey our dedication to sustainability.• Stay abreast of industry trends, competitor activities, and emerging technologies to infuse innovative ideas into marketing strategies.Qualifications: to excel in this role, you should possess:• Minimum 2-year work experience in a similar capacity• Minimum bachelor’s degree qualification• Knowledge of SEO best practices, SEM and digital analytics.• Proficiency in Microsoft office, Canva and Adobe Creative Suite.• Exceptional verbal and written communication skills, with the ability to create compelling content.• Demonstrated ability to work autonomously and in a team, and handle conflict effectively.• Excellent organisational and time management skills.How to Apply: Send your resume and portfolio to . Please include " Marketing Specialist Application - [Your Name]" in the subject line. Shortlisted candidates will be contacted for an interview.
Brand and Advertising Lead
Michael Page, Melbourne
You will be accountable for spearheading brand and advertising activities arising from the marketing and communications plan, organisational strategy, and operational services to support service marketing and brand engagement. You will be relied upon to enhance Uniting AgeWell's profile as well as the maintenance of brand voice, integrity, and reputation to contribute to the growth of the organisation. Your role will include:Working in the Marketing and Community Relations team to contribute specialist and strategic brand and marketing advice.Production of brand executions and advertising across a range of mediums and for various audiences.Development of local area brand and advertising campaigns to support service growth.Creation of briefs for brand activities and advertising that form the basis of compelling campaigns and promotions.Co-creation and maintenance of an annual plan for advertising to achieve agreed goals and timelines.Project management and responsibility for Uniting AgeWell's annual calendar of advertising commitments including print, radio, TVC, cinema, outdoor and directories.Copywriting and conceptualization of brand and advertising campaigns to drive service growth and brand awareness in all regions.Contribution to the smooth operation of the Marketing and Community Relations department.Developing the skills and capabilities of team members through coaching, training, and mentorship to ensure continuous growth and excellence.If you have worked in a large service organisation and have a passion for making a difference in the aging community, this is the role for you.As the successful applicant, you will have:A tertiary qualification in marketing, communications, or other relevant discipline.Experience in the development and deployment of successful customer-centred brand and advertising programs for a large service organisation.Demonstrated evidence of conceptualising, writing and producing brand executions and advertising across a range of mediums and audiences.Excellent communication skills and a strong creative approach including effective photographic and art direction skills.Excellent organisational, project management and problem-solving skills.Demonstrated capacity to manage competing priorities effectively.Proficiency in MS Teams, Office 365, excel, powerpoint, online content planning and collaboration tools.Enthusiasm for interacting effectively with a diverse range of people and experience in maintaining effective relationships with key stakeholders to successfully deliver organisational outcomes within a defined timeline.Due to the nature of this role, the successful applicant will be subject to comprehensive reference and background checking before employment, that will includeA current Victorian Drivers' License and your own car, noting some travel (including interstate) may be required. Full Australian working rightsA current Police Records Check or be willing to undertake this processA current Working With Children's Check (VIC)Current flu and COVID-19 vaccination and be prepared to meet this ongoing requirement
Internal Communications and Events Specialist
Michael Page, Melbourne
Inform, engage and empower team members through timely, effective and relevant communications and events.Create and share internal content across all internal communications channels.Support with filming including development scripts and capturing video content.Ensure messaging is consistent, up to date, relevant and timely .Proactively build strong and positive relationships with key stakeholders and business units to ensure timely, aligned and effective internal communications.Support the planning, content development and running of events.Tertiary qualification in communications, PR or journalism preferred.Minimum of 3 year's experience in internal and corporate communications.Experience in developing strong partnerships with internal stakeholders.Proven experience working in a retail or complex corporate environment.Proven experience developing and implementing internal communications strategies.
Data Center Technical Operations Engineer, MEL - DCEO
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONS- 3+ years of relevant experience in maintaining a DC or a Critical space facility.- Demonstrated verbal and written communication skills.- Demonstrated leadership, stakeholder and organizational skills.- Attention to detail with proven ability to prioritize in complex, fast-paced environment.- Familiar with the concepts and interaction of - Service Management systems (Problem and Change).- Experience in Project Management disciplines.- Experience with the development and review of MOPs & SWMS for planned works.- Physical Security protocol awareness.- Computer literate, confident with Office Suite.- Candidates must possess a valid driver's license and their own vehicle to travel between sites.DESCRIPTIONAmazon Web Services (AWS) offers an exciting environment, encouraging creativity and personal development while maintaining computing environments in a secure, scalable, and cost-effective manner. At Amazon, we want you to progress, so come and work for the world's most Customer-centric Company.We are looking for an Engineering Operations Technician (EOT) that will responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.The DCEO team deliver the world's best data center services across the globe for AWS. In the EOT role, you will be responsible for risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. We are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility. Engineering Operations Technicians support the data center building and the critical infrastructure that keep it running.In AWS you will have the opportunity to work with a constant stream of new technologies and products, and experience opportunities to learn and grow while being surrounded by a motivated and diverse team.Some of the key responsibilities you will undertake are:Operations:- Participate in a 24x7 shift roster.- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.- Establish performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.- Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage.- Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.- Establish documentation relevant to business & facility operations.- Responsible for the installation of the racks and the provision of power/cooling within it's constraints.- Review the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Assist in the design, implementation, commissioning and build out of new facilities.- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.- Management of the Facility assets and the provision of infrastructure & inventory asset management.- Attend and participate in regular Construction & Operational Meetings as required.- Familiar with Work Order compliance to ensure all contractual SLA's are achieved.- Interface with Infra Ops management for day to day operational requirements.- Assist in recruiting efforts.- Assist in the the resolution of any infrastructure engineering or services issue.- Delivery of exceptional customer service and satisfaction.** For more information on our data centers please visit https://aws.amazon.com/compliance/data-center/data-centers/We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience.- 3+ years of Data Center Engineering/ Operations/ Critical Infrastructure Experience. (desired, but not essential) - 3+ years of Data Center Management Experience, preferably in a Colocation or shared Data Center service provider (desired, but not essential)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM
Snr. WHS Specialist - H&W
Amazon, Ravenhall, Victoria
DESCRIPTIONAt Amazon we believe that every day is still day one; a day to take a first step; a day to look forwards to new challenges; and today is that day for you. It's your day to be part of something great; a day to make your ideas come to life; and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.We are currently looking to hire a Senior Workplace Health, Safety and Wellness (WHSW) Specialist to join the team and play a critical role in supporting the WHS function in NSW. This role is based at our BWU2 Robotics site in Western Sydney and will have a strong focus on injury prevention and injury management strategies, the coordination of Return to Work requirements and the implementation of global health and wellness programs. The successful candidate will be an experienced, innovative, hands-on and customer obsessed individual, passionate about WHS, injury prevention, effective management of, and engaged return to work processes. Be able to identify, coordinate and drive improvements in WHS whilst engaging Operational and other Support Function stakeholders. The candidate will be keen to grow their career with Amazon as we continue to expand in Australia, and globally. The role is based at BWU2 but will support other sites in NSW and will cover a Monday-Friday day shift pattern.Key job responsibilities• Assisting the WHS Manager to ensure delivery of Health, Safety and Wellness performance in line with personal, team and functional goals and objectives, programs and projects• Be a key driver in the development and implementation of programs specific to occupational health, wellness, injury prevention, injury management, and return to work• Supporting the implementation of WHS and Wellness programs within site operations• Supporting the site with key risk assessment activities including proactively analyze tasks for potential ergonomic issues, perform biomechanical & ergonomic assessments, and execute other Amazon injury prevention activities• Participate in incident investigation process, especially those related to MSDs injuries • Supporting the business to ensure compliance to state and Australian WHS legislation• Ensuring that WHS systems are kept accurate at all time with completed incident reports and all required supporting documentation, with metrics compiled on key data points to help the WHS Manager prepare/issue regular and ad hoc reports and metric documents• Assisting the WHS Manager with the construction of incident prevention programs, contributing to operational requests to improve on site Safety and positively impact accident trends as well as facilitating incident investigation processes• Participating in WHS Safety Audits and Inspection programs as required• Coordinating, training and coaching team members as requiredWe are open to hiring candidates to work out of one of the following locations:Ravenhall, VIC, AUSBASIC QUALIFICATIONS• Minimum certificate IV Minimum Cert IV or Diploma in WHS or equivalent qualifications supported with industry experience as an WHS or Occupational Health Professional • Minimum 3 years' experience, ideally in an occupational setting • Knowledge of Workplace/Occupational Health and Safety legislationPREFERRED QUALIFICATIONS- Bachelor's degree or higher in Health and/or Safety, or occupational therapy, exercise physiology, physiotherapy, ergonomics, health science or a related field- Return to Work Coordinator or equivalent qualification(s)- Strong communication, teamwork, analysis, judgment, and customer focus skills- Ability to analyze accident data, new processes, and equipment for potential concerns and conduct job hazard and job analyses- Experience in return to work management- Experience with occupational health and wellness programs Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 10:34 AM
Data Center Security Specialist Intern, DC Security
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONSActively enrolled in a College/University pursuing an Associate's or Bachelor's Degree in Criminology/Criminal Justice or relevant field with an expected graduation in 2025.DESCRIPTIONAmazon Web Services (AWS) is growing rapidly, and we are looking for an Operational Security Specialist Intern to join our expanding Data Center team.As a Data Center Operational Security Specialist Intern, you will be tasked with driving operational security excellence within our Data Centers. You will write reports, create presentations and communicate with management on the status of physical security operations.As an intern, you will participate in our 12-week internship program in our London Data Centers.Are you ready to embrace the challenge? Come build the future with us.Key job responsibilitiesInterface with and assist in mobilizing vendors involved in system repairs and new security constructionCoordinate the activities of a professional contract guard forceOversee individual security vendor deliverables, track service delivery and request corrective actions from vendors as neededWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONSKnowledge of access control and video surveillance software applications (eg. LENEL or C-cure). Interest in investigating accidents, thefts, disturbances, and discrepancies. Desire to work in a facility observing security gaps in physical barriers, security officers procedure, policies, surveillance equipment, and alarm points. Knowledge of workflow ticketing, that includes extraction of performance metrics.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 10:17 PM
Director of Communications, Global External Relations
Michael Page, Melbourne
Strategic Planning and Communications ManagementWork closely with the Executive team and external agencies to protect and enhance the organisation's reputation and public profile globally, and manage internal and external crisis communications.Understand and implement the organisation's business plan.Plan and execute communication programs globally to enhance the organisation's brand equity.Manage relationships with media suppliers to derive commercial benefits.Collaborate with internal teams to develop and lead market communications initiatives.Business Performance:Understand the organisation's long-term revenue and profitability targets.Contribute to other business plan targets as necessary.Policy and Process Management:Ensure compliance with all applicable policies and delegations in the role's activities and decisions.The ideal candidate will have:Experience in management and crisis communicationsExperience within a global investment management or political office environment or equivalentProven track record on managing complex media and reputation management issues, including acute crisis managementSolid understanding of fund management Industry ideally with experience in infrastructure or real estate investingPresence and confidence to interface with senior management, sales heads and portfolio/asset managersExcellent writing skills.Established credentials with financial and investment press and mediaAbility to work as part of a global team, communication across time zones and regionsManagement experience of media agencies and vendors.Sufficient depth of corporate communication expertise to be treated as a senior specialist.Excellent project management skills.Ability to develop communication briefs to facilitate external agency development and internal communication clarity.Understanding as to how to leverage and manage journalist networks and media outlets to optimise brand awareness opportunities for the organisation.Previous experience as a Communications advisor to Leadership Team and Chief Executive.
Procurement Specialist
Michael Page, Burwood East
Develop and maintain relationships with vendors to ensure efficient and effective procurement processes.Coordinate with various departments within the organization to determine procurement needs.Identify potential risks in the supply chain, such as supplier disruptions or price fluctuations.Monitor vendor performance and address any issues or concerns that arise.You are a hands-on individual with exceptional interpersonal skills. You enjoy working collaboratively with various functions and can demonstrate strong procurement sourcing and contract management capabilities, ideally with experience in the public sector.Excellent communication and interpersonal skillsAbility to negotiate commercially favorable supply conditions.Proficiency in using procurement software and tools for data analysis and reporting.Providing proactive insights and technical support for identifying improvement opportunities and initiatives.Previous experience in procurement within the public sector, preferably in the Victorian government or similar agencies.
Producer, RN Blueprint for Living
Australian Broadcasting Corporation (ABC), Melbourne, Any
Producer, RN Blueprint for LivingJob no: 503973 Work type: Contract Full Time Location: Melbourne Categories: Production/Content Be a part of Australia's independent national broadcaster Run of Show Contract for Approximately 8 Months Immediate commencement Location: Southbank Melbourne $93K to $102K plus 15.4% ABC Nominated Super Fund (paid on a pro rata basis) The ABC strives for diversity and inclusion in the workplace, and to promote a culture of opportunity. Through its services the ABC seeks to represent, connect and engage with all of the Australian community. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce. For more information about working at the ABC, please feel free to explore our careers page at About the Role Are you passionate about exploring the intricacies of life, culture, and design? Join our dynamic team at Blueprint for Living, where we reimagine traditional lifestyle topics of food, gardens, design, and architecture, and challenge the status quo. As the program producer, you'll play a pivotal role in shaping our weekly one-hour radio show and podcast. About the Blueprint for Living program: ABC RN's Blueprint for Living delves into the essence of existence - from food and fashion to gardens, architecture, urban design, and everyday objects. We explore how these elements influence our world and define who we are. Each week, we engage with thought leaders, designers, curators, and visionaries who shape the world around us and think outside the box. Their diverse insights inspire us to imagine a more enriching and sustainable life. You can demonstrate: * A high level of specialist knowledge/experience in one or more aspects of the program brief (architecture, landscape, food and design). You will scour Australia and the global landscape for cutting-edge and unexpected stories. Whether it's an innovative culinary trend, a groundbreaking fashion movement, or an eco-friendly architectural marvel, you'll unearth captivating narratives from a diversity of voices. * Highly skilled at producing comprehensive and accurate interview briefs for the program presenter. * Working to tight deadlines, is highly skilled at producing seamless in-studio and remote audio recordings using a variety of programs and apps. Can assemble, edit, and mix audio content that will captivate both broadcast and on-demand audiences. *Outstanding organisational and communication skills. If you're ready to be part of a team that redefines lifestyle content, please apply! For further details on the role and requirements, please refer to the full position description: We would love to hear your work. Please submit material with your application online (include examples, links to websites or attach audio/video files up to 5MB). For further information on this position please contact Rhiannon Brown, Editor RN Arts & Books on 0410 138 948. We are unable to accept email applications, please ensure that you submit your application via the online portal. We respectfully request that Recruitment Agencies do not submit applications for this position.Advertised: 11 Apr 2024 12:00 PM AUS Eastern Standard Time Applications close: 28 Apr 2024 11:55 PM AUS Eastern Standard TimeSalary: . Date posted: 04/11/2024 10:04 AM
Supply Chain Clerk
, Heatherton
Heatherton location, free parking onsite|Growth opportunitiesOur client is a leading global supplier in defence equipment who design, manufacture, and integrate products and systems. Based in Heatherton with free on-site parking.Receiving goods checking, documenting, and storing incoming materials from customers, vendors and subsidiaries.Preparing products for shipment including documentation.Booking shipments.Manage all dispatch related duties.Create shipments and receipts, generate receiving documents, perform enquiries on purchase order and sales order and make necessary modifications and corrections.Proven experience in supply chain or warehouse-based roles.Ability to meet physical demands such as lifting and materials or containers.High attention to detail and focus.Strong verbal and written communication skillsMust have a forklift license & White Card admirable.You'll be joining an already established team that values, fun, respect, and teamwork plus additional benefits of:Free on-site ParkingOpen plan working spaceThe opportunity to progress within the company
Onsite Medical Representative - Bolton, ON
Amazon, Bolton, Ontario, Canada
DESCRIPTIONThe Amazon Workplace Health & Safety (WHS) team aims to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support these goals, Amazon is seeking an experienced and innovative Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS site manager, Wellness Specialists (WSs) and the WHS specialist. You will be required to independently evaluate and provide first aid (e.g., for musculoskeletal injuries), advise Amazon Associates (AAs) on occupational and non-occupational injuries, have great verbal communication skills, be able to connect with AAs, as well as, Amazon Managers, within the limits of your professional code and training where applicable. You should enjoy learning and applying your knowledge about health & wellness to provide care for AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about provincial and federal regulations and risk analysis. Practical ergonomics experience is advantageous. However, ergonomics topics will also be covered in ongoing training. The OMR will function as a part of the larger team onsite, helping to provide assistance with all first aid needs and support operations as needed. This includes greeting all new hires for the site, either within a setting at New Hire Orientation or through one-on-one interaction. The OMR will also participate, as needed, in incident investigations and weekly case management review meetings. Responsibilities include but are not limited to: - Provide triage, prompt first aid within the scope of your training, and/or referral to outside medical providers, if indicated - Minimize the AA risk of injury through awareness, education and proactive engagement - Maintain all records of care provided to AAs - Develop a first aid care plan for AAs recovering from an injury, focused on injury improvement, including self-care instructions as needed - Manage the workers' compensation and return to work process for AAs with work related injuries - Provide daily activity logs and end of shift reports - Spend frequent time on the warehouse floor to interact and engage with AAs and managers to coach on observed at-risk work habits - Maintain a clean and orderly environment - Monitor and ensure appropriate medical supply inventory is maintained - Participate in special projects and ad hoc tasks as assigned - Willing to be trained to teach First Aid/CPR/AED certification classes - Work flexible shifts which could include days, nights, and/or weekends - Communicate effectively - Display professional behavior - Multitask and have exceptional time management skills - Work in and embrace an inclusive and diverse atmosphere - Follow direction, policy, and procedures as per Amazon and local regulation - Maintain composure in emergencies and lead emergency response at the siteWe are open to hiring candidates to work out of one of the following locations:Bolton, ON, CANBASIC QUALIFICATIONS- High school or equivalent diploma- Must have one of the following: Qualified with six months of job experience or certification in the last three years as a:- § Valid Provincial Primary Care Paramedic Certification from the Ministry of Health AND/OR the Canadian Organization of Paramedic Regulators- § Current valid Emergency Medical Technician Basic Certification from the Department of Health AND/OR the National Registry of Emergency Medical Technicians (NREMT)- § Licensed Practical Nurse from the Ministry of Health AND/OR the Provincial College of Nurses AND/OR Department of Health- § Registered Practical Nurse from the Ministry of Health AND/OR the Provincial College of Nurses AND/OR Department of Health- § Military Medical Technician (Canada), Combat Medic (USA), Field Medic (USA), Healthcare Specialist (USA), Hospital Corpsman (USN), Aerospace Medical Service Technician (USAF- A Bachelor's degree from an accredited academic institution in:- § Exercise Sciences- § Exercise Physiology- § Health Sciences- § Kinesiology- Must have a valid card evidencing successful completion of standard first aid with CPR/AED level A or C from a Workplace Safety and Insurance Board (WSIB) approved certifying authority.PREFERRED QUALIFICATIONS- Certified to teach first aid, CPR, and AED training from Heart and Stroke Foundation or Canadian Red Cross- Proficient in Microsoft Office- Experience with an industrial wellness program- Passion for promoting health and wellness- Experience coaching on body mechanics- Experience managing musculoskeletal disorders- Experience in ergonomics- Experience with federal and province specific regulations- Experience with Workers Compensation- Proficient in digital recordkeepingAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/12/2024 10:08 PM
Planning Supervisor, AU & NZ Fan Support
Live Nation, Melbourne/Naarm, Any
Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM