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Customer Service Officer
, Mount Waverley
Full time, permanent Role|Supportive and Friendly Work Environment with Training ProvidedOur client is a high-profile manufacturer, distributor, and installer of outdoor living and entertainment spaces across Australia. They have over 15 customer brands that offer to their customers and have a strong hold of the market share. This is an outstanding role for a candidate looking to have permanent, secure, and full-time working in a high successful team.Reporting to the Customer Service Manager, the main duties include, but are not limited to:· Working in a team-based environment to answer customer phone and e-mail queries, in an efficient manner.· Daily processing of customer sales orders using the CRM system.· Internal liaison with logistics, warehouse, sales, and financial staff.· Issuing credits, refunds and dealing with customer complaints.· Maintaining and building customer relationships by providing outstanding customer service, daily.· Assisting field sales representatives with queries and customer contract queries.· General administrative duties and ad-hoc tasks as required.Our client is seeking a proven and dedicated customer service representative with previous experience in a fast-paced phone and e-mail-based customer service role. You will have excellent communications skills and the ability to multi-task plus manage time effectively. An excellent training program will be provided, in what is an excellent team and organisational culture.You'll be joining an already established team that values, fun, respect, and teamwork plus additional benefits of:· Located in Mount Waverley, with Free Parking Available On-Site.· Permanent, Full-Time role within an Excellent Team.· $60K - $65K plus Superannuation, Pending Experience· Outstanding Manufacturing Brand.