Overview of salaries statistics of the profession "Business Development Account Delivery Manager in "

Purpose & Overall Relevance for the Organization: Drive brand excellence within a multi-brand environment to uplift sell-out/sell-through point of sale, by planning and execution across PACIFIC Omnichannel function, Trade Marketing, Account Marketing, Digital marketing, and Visual Merchandising. Responsible for optimizing the accounts SWB in uplifting brand representation and visibility and delivering best-in-class execution, in prime locations within a multi-brand environment, ultimately winning the consumer. Key Responsibilities: Develop and implement strategies aligned with the global brand for the account/s that will be reflected in the calendar with SWB allocation and parameters on ROI, keeping a balance on BRAND & COMMERCIALITY. Own and drive the implementation and production of Marketing Campaigns, Promotions, and In-Store Communication tools with full alignment across BRAND to ensure consistency in the narrative yet having a point of difference to amplify accounts strategy. Evaluate the performance and ROI of campaigns, ensuring SWB is fully utilized, and campaigns/initiatives positively impact sales. Work closely with the KAMs and implement processes that will increase effectiveness and productivity with the accounts' counterparts to ensure initiatives are landed OTIF and show results on KPIs. Manage external production suppliers and agencies and ensure full compliance on projects is observed and aligned with NTP as needed. Responsible for the timely receipt and control of supplier invoices and liaising with finance. Share post-campaign evaluation results to ensure learnings are considered in the development of future marketing campaigns and evaluate KPIs. Identify opportunities for activations that will lead to an increase in sales and create hype around the brand. Drive the implementation and planning of POS material / in-store of all new stores, and renovations/upgrades of existing stores (possible SiS), to ensure 100% readiness at the planned retail intro. Support the sell-in periods in coordination with all channels and partners, as well as seasonal changeover in our showrooms based on the global to local sell-in structure. Responsible for managing the warehousing of POS materials in various warehouses (suppliers' warehouse) Maintain an extremely high level of confidentiality and apply discretion to all files, materials, and communications. Accountable for the delivery of Global and Local guidelines across all formats at market level. Accountable for the delivery of local content creation, where the commercial opportunity arises. Accountable for providing direction/training to WHS store teams in line with key product drops. Accountable for the VM & ISC training and engagement across the market. Ensure the sales team feedback is incorporated into business strategy planning. Key Relationships: External key account partner leads Channel leads and their teams CTC, Brand Comms, Digital, SPOMA & MOPS Finance team Hub Omnichannel team Market agencies and vendors KPIs: Brand representation & awareness Timely execution of marketing campaigns and securing prime locations within a multi-brand environment. Drive sell-out of WHS accounts order book Requisite Education and Experience / Minimum Qualifications: University degree in business, ideally with a marketing and sales focus. Functional: > 5 years marketing Industry: consumer-driven, ideally apparel/fashion/shoes or FMCG Exposure: advertising, sales & marketing Language Skills: English: Advanced Knowledge, Skills and Abilities : Experience in trade or sales and marketing, Sport or fashion industry Advanced computer skills (Microsoft Word, Excel, PowerPoint and Outlook) Detail oriented, organized, and dynamic Excellent communication skills Knowledge of InDesign, Photoshop, and Illustrator skills a plus Please note part of adidas Pacific's recruitment process will require external candidates to consent to a pre-employment criminal history checkNote to agencies: adidas Pacific does not accept any unsolicited calls or resumes from head hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the adidas careers portal, nor to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.Salary: . Date posted: 04/02/2024 08:09 PM

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM