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Overview of salaries statistics of the profession "Customer Service Team Leader in "

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Overview of salaries statistics of the profession "Customer Service Team Leader in "

1 153 A$ Average monthly salary

Average salary in the last 12 months: "Customer Service Team Leader in "

Currency: AUD USD Year: 2021 2020
The bar chart shows the change in the level of average salary of the profession Customer Service Team Leader in .

Distribution of vacancy "Customer Service Team Leader" by regions

Currency: AUD
As you can see on the diagramm in the most numerous number of vacancies of Customer Service Team Leader Job are opened in . In the second place is Wimmera, In the third is Central Highlands and Goldfields.

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Customer Service Consultant - Multiple Jobs
HAYS, West Melbourne, Melbourne, Victoria
Entry level experience welcomed | Choose to work from Mill Park or Essendon Fields | Interview ASAP Your new company A market leader in Australia are now seeking multiple customer centric professionals to join their call centre in Essendon Fields and Mill Park working on a new project for a Government Body. Your new role In this role you will be responsible for handing inbound and outbound enquires from customer predominately via phone to update personal information, assistance with completion of forms and providing guidance through complex personal situations. You will be well supported with training and knowledge documents, team leaders, floor walkers and peers to ensure you can assist callers. What you'll need to succeed You will have a strong customer service focus Strong written and verbal communication skills You will need to be reliable and punctual Ability to work in structure environment and attention to detail and accuracy Confident computer skills Due to the division of the Australian Government, you will need to be an Australian Citizen All successful applicants will be required to go through a full background check What you'll get in return Rotating roster between Monday to Friday 7am to 11pm, Saturday and Sunday 8am to 5pm Penalty rates apply to overtime and weekend shifts Training and career development opportunities Access to a range of staff benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2485249
Customer Service Officer
HAYS, Melbourne Region, Victoria, Eastern Melbourne
Seeking Contact Centre professionals to work for a Federal Government organisation. Box Hill. ASAP start. Your new company The role of an APS 4 Customer Service Officer is to support the achievement of operational outcomes in line with the department’s business plan. This particular department is the central contact point for external clients and customers. The team respond to a diverse range of enquiries and access information about a broad range of topics to fulfil client expectations. Furthermore, the department is responsible for actioning client requests for inspection of goods by booking appointments for the Inspections Group Your new role Responding to client enquiries via telephone and email, providing accurate and timely advice to the importing community about how to import goods to Australia. Liaising with clients and other government agencies, providing complex and technical advice as necessary. Managing the workflow and resourcing for Inspections Group and coordinating the departments fleet vehicles. Supporting import and export conditions and inquiry workflows by working in partnership with and escalating matters to various specialist areas. Providing assistance and support to team leaders and supervisors in monitoring operations and service delivery. Building and sustaining supportive, effective and collaborative relationships. What you'll need to succeed Ability to communicate to a range of different people with a high customer service focus within a regulatory environment. Proven experience in a Call Centre environment Gather information and make a judgement on the next course of action, particularly as it relates to the interpretation of legislation and import and export regulations. Provide advice on how to solve complex and challenging issues. Display high levels of organisation with the ability to prioritise tasks and use time efficiently. Demonstrate flexibility, adaptability and focus through day to day work changes and shifting priorities. What you'll get in return Free parking on site Excellent and competitive hourly rate Flexible working hours form 7am-5pm Monday to Friday Opportunity to work for a Federal Government department What you need to do now If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Jennifer Culham. LHS 297508 2489481
Customer Service Consultant - Multiple Jobs
HAYS, Melbourne Region, Victoria, Northern Melbourne
Multiple Roles Available | 12 Month FTC | Located in Mill Park and Essendon Fields Your new company A market leader in Australia are now seeking multiple customer centric professionals to join their call centres in Mill Park and Essendon Fields working on a new project for a Government Body. Your new role In this role you will be responsible for handing inbound and outbound enquires from customer predominately via phone to update personal information, assistance with completion of forms and providing guidance through complex personal situations. You will be well supported with training and knowledge documents, team leaders, floor walkers and peers to ensure you can assist callers. What you'll need to succeed You will have a strong customer service focus Strong written and verbal communication skills You will need to be reliable and punctual Ability to work in structure environment and attention to detail and accuracy Confident computer skills Due to the division of the Australian Government, you will need to be an Australian Citizen All successful applicants will be required to go through a full background check What you'll get in return Rotating roster between Monday to Friday 7am to 11pm, Saturday and Sunday 8am to 5pm Penalty rates apply to overtime and weekend shifts Training and career development opportunities Access to a range of staff benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Jennifer Culham on Jennifer.culhamhays.com.au. LHS 297508 2490090
Customer Service Consultant - Multiple Jobs
HAYS, Melbourne Region, Victoria, Northern Melbourne
Entry level job | Multiple roles available | Start dates across April and May | Interviews ASAP Your new company A market leader in Australia are now seeking multiple customer centric professionals to join their call centre in Inner north Melbourne suburbs working on a new project for a Government Body. Your new role In this role you will be responsible for handing inbound and outbound enquires from customer predominately via phone to update personal information, assistance with completion of forms and providing guidance through complex personal situations. You will be well supported with training and knowledge documents, team leaders, floor walkers and peers to ensure you can assist callers. What you'll need to succeed You will have a strong customer service focus Strong written and verbal communication skills You will need to be reliable and punctual Ability to work in structure environment and attention to detail and accuracy Confident computer skills Due to the division of the Australian Government, you will need to be an Australian Citizen All successful applicants will be required to go through a full background check What you'll get in return Rotating roster between Monday to Friday 7am to 11pm, Saturday and Sunday 8am to 5pm Penalty rates apply to overtime and weekend shifts Training and career development opportunities Access to a range of staff benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2484298
Customer Service Consultant - Entry Level Role
HAYS, Melbourne Region, Victoria, Northern Melbourne
Entry level job | Multiple roles available | Start dates across May and June | Interviewing ASAP Your new company A market leader in Australia are now seeking multiple customer centric professionals to join their call centre in the inner northern suburbs of Melbourne working on a new project for a Government Body. Your new role In this role you will be responsible for handling inbound and outbound enquires from customers predominantly via phone to update personal information, assist with the completion of forms and provide guidance through complex personal situations. You will be well supported with training and knowledge documents, team leaders, floor walkers and peers to ensure you can assist callers. What you'll need to succeed You will have a strong customer service focus Strong written and verbal communication skills You will need to be reliable and punctual Ability to work in structured environment and possess high attention to detail and accuracy Confident computer skills Due to the division of the Australian Government, you will need to be an Australian Citizen All successful applicants will be required to go through a full background check What you'll get in return Rotating roster between Monday to Friday 7am to 11pm, Saturday and Sunday 8am to 5pm Penalty rates apply to overtime and weekend shifts Training and career development opportunities Access to a range of staff benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2496950
Customer Service Coordinator
HAYS, West Melbourne, Melbourne, Victoria
Seeking an experienced Customer Service Coordinator for a permanent job located in Melton to start ASAP. Your new company Join one of Australia’s market leaders in manufacturing and supply of stormwater pipes and associated precast products who are driven to deliver first class service to their customers. They are now looking for a Customer Service Coordinator to join their Melton office. Your new role In your new role you will the first point of contact for all inbound enquiries via inbound calls from customers, suppliers and sales staff. Your responsibilities will include but not limited to: Provide product information around selection, application and installation to customers Process quotations and order acknowledgements Resolve invoice queries/issues and processing of credits & returns Facilitate effective and accurate management of customers’ information Liaison with warehouse staff on deliveries, pick-ups, issues and stock outs What you'll need to succeed Previous call centre experience is essential Strong communication and stakeholder relationship skills High attention to detail whilst working in a fast-paced environment Experience in a customer service/sales/support/administration or clerical position Previous experience in an industrial/mechanical environment is desirable What you'll get in return In addition to a generous salary package you will be working as part of a supportive and collaborative team environment. Located in Melton, the office is close to public transport and parking offering full time hours, Monday to Friday from 8.30am to 4.30pm. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richardshays.com.au, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2523665
Customer Service
HAYS, Melbourne Region, Victoria, Eastern Melbourne
Permanent Inbound Customer Service role located in Knoxfield offering $54k super Your new company Hays are currently recruiting for a Global Leader in Designer Flooring that has been in Commercial flooring for over 40 years. You will be a part of a rapidly growing Customer Care Team, specifically as a Customer Service Professional. Office based in the Eastern Suburbs $54k super Permanent role - Monday to Friday (standard business hours) Start date: ASAP Interviews this week Your new role This exciting job opportunity will require strong candidates to create a supportive and positive experiences to the customers. You will be the first point of contact for customers queries, alongside additional roles and responsibilities shown below: Handling inbound calls about product queries and requests from clients and customers Managing the flow of orders with high attention to detail Ensuring high response time is met via email and phone Resolving customer concerns, feedback and complaints in a professional manner Build relationships with internal and external stakeholders of the business What you'll need to succeed To be a successful candidate, you will need the following: Minimum of 2 years’ experience in call-centre based customer service Strong and professional verbal and written communication skills Confident computer skills High attention to detail Ability to work efficiently and effectively under pressure Exceptional ability to build customer rapport over the phone What you'll get in return Attractive salary Full time job opportunity Working for a highly reputable organisation Career progression and career opportunities What you need to do now If you’re interested in this role, please forward your up to date CV to tasha.goontinghays.com.au [mailto:tasha.goontinghays.com.au Alternatively, if you have friends or family that are looking for a job opportunity, please share this role LHS 297508 2529617
Customer Service Team Leader
Castlegate James Australasia Pty Ltd, Braybrook North, Maribyrnong Area, Braybrook, VIC
A unique opportunity exists for a Customer Service Team Leader to become part of our team; Australasia’s largest co product stockfeed team. With a heritage dating back to 1923, Castlegate James has been helping Australian and New Zealand farmers and animal nutritionists achieve optimum livestock production targets through a range of high performance, specialty co– product stock feeds. Castlegate James products are mainly directed at the ruminant feed market, dairy and beef cattle, sheep, and goats. Our product range includes major grains, protein meals, manufactured moist feeds, traditional grain mixes, sugar/starch/energy mixes, pellets and an extensive range of co-product stock feeds which have been sourced from the food and beverage industries around Australia. This role will be in Braybrook. Reporting to the General Manager Operations & Procurement, The Customer Service Team Leader is responsible for Leading the Customer Service Team to increase sales by both maintaining and building on sales to existing customer and seeking out new customers. This position supports the field staff through servicing regular customer’s orders and planning repeat business. This role will also be responsible for following up unsuccessful opportunities to identify the issues, then resolving these issues and securing the customer. This position will also be responsible for capturing feedback on where our product or service offering can be improved to win the business. Your responsibilities will include: To lead and develop the Customer Service Team. Provide hands on training on product, leadership, customer service techniques. Maintain regular contact with all customers to ensure current product needs are met and where opportunities are identified increase sales volumes by introducing customers to a broad range of products that will benefit them. Liaise with field sales team to ensure contact with customers is effective and builds on the communication by the field sales representative. Follow up and ensure ordered products are delivered on time and seek opportunities for repeat business. Maintain a call log of sales and volumes to ensure customers’ requirements are met. Populate and record notes on customers’ accounts for CRM data inclusion for the purpose of serving customers and identifying sales opportunities. Ensuring any credit issues and finance issues are resolved quickly. Working with Key Account Manager’s to minimise unsold loads going to storage. To place orders into the CRM for accuracy and to ensure this is in line with Microsoft D365. Ensure the site nonconformance process for product and service is followed at all times by the sales team; ensure corrective actions are determined and the approval procedure is followed to expedite a timely and professional process. You will have the experience and skills Demonstrated experience in a similar role, leading a customer service team Strong sales ability of 3 years Very good people skills Excellent telephone manner Strong verbal and written communication skills Proficient computer skills, including well developed Excel and Word skills Ability to manage a schedule, keep detailed records and achieve specific objectives within specified deadlines. To have some understanding of nutrition or the agricultural industry. If you meet the above criteria, please send us a cover letter as to why you believe you are suitable for the role and your resume
Customer Service - TPC Talent
TPC Talent, Melbourne CBD, Melbourne, VIC
Our client is an internationally recognised software development firm looking to further grow their presence into the Australia marketplace. To service clients on the ground here, they are looking for an experienced and driven Customer Service Representative to assist clients with onboarding and training. They have risen to become one of the best at what they offer, and the next step in their journey of expansion is a critical one. In this role, you will engage with clients to assist them with onboarding, trainign and ongoing client service queries. You can work 100% from home ANYWHERE IN THE COUNTRY, and will report to a very passionate leader who will do what it takes to help you be successful. Obviously, we're looking for "the right kind of person" (isn't everyone?) but that means different things to different people so to be more specific: you are the type of customer service rep that clients really enjoy being helped by an understanding of technology and software platforms would be advantageous, but is not imperative you can take the time and show empathy with a client to resolve issues your time management and organisational skills are great and so is your attitude; you're a genuine team player If you want to take your client / customer service experience to an exciting new challenge, this could very well be the role for you. The role will pay a base salary of $55,000 super bonuses, and is available for an immediate start. To be considered, hit APPLY NOW, attach your resume and a cover letter outlining what you can bring to the role, and we will be in touch for a strictly confidential discussion.
Customer Service
Superior People Recruitment, Rowville, Knox Area, VIC
Our client is an Australian leader in the wholesale personal protective equipment (PPE) with offices across Australia, and they are now seeking an Customer Service Representative. As Customer Service, you’ll be responsible for servicing the needs of customers by responding to new sales enquiries, providing product information, customer service and after sales support. Working closely with our Operations Team, this role will also include: Processing new sales orders into Pronto. Verifying customer information is up to date and check their account for credits or outstanding payments. Providing customers with accurate estimates on delivery times. Providing sales support to the Business Development Managers - stock availability, basic pricing (not quotes) and organising customer samples. Forwarding any potential sales opportunities to the Business Development Managers. Our Ideal Candidate: We are looking for someone who can offer the following attributes: You'll have a great sense of FUN and will be outgoing, enthusiastic and love working as part of a team Providing outstanding levels of customer service is your ‘jam’ you thrive in a fast paced organisation and feel a sense of achievement and pride when you see your stats It would be advantageous if you've worked in the PPE industry before, however this is not essential as the focus is on looking for the right fit for our team and someone who has 2 - 3 yrs volume internal customer sales/ data entry experience. What's on offer: Great starting salary, opportunity to earn bonus and salary reviews where appropriate; Immediate access to EAP with x 6 fully paid and totally confidential counselling sessions per year Option to join a heavily subsidised income protection policy; Plus you'll be included in a stack of staff events If you'd like to be a part of this growing team and work for a company that makes their people a priority, please forward a current copy of your resume.
Team Leader/Supervisor - Superior People Recruitment
Superior People Recruitment, Laverton, Wyndham Area, VIC
We are seeking a highly motivated and driven Transport Operations Supervisor who is seeking career development. The position is optional between either an AM role or a PM role, depending on what is best suited to the successful candidate and the business. This position is an integral part of the team, you must have an exceptional work ethic with a desire for best practice and operations excellence. The role will include local transport operations duties, you will be responsible for ensuring service delivery expectations are met and delivered to the customer efficiently and in a professional manner. The role will be very hands-on and will require an organised person to ensure time and resources are being effectively maximised throughout the day. To be considered for the position you will possess the following skills and experience: Previous experience working within a similar position within the Transport / Logistics industry. Experience working with Beverage/FMCG/Furniture Removals will be highly regarded. Exceptional planning, organisation, and time management skills with high attention to detail Exceptional customer service and presentation skills Computer literate with the ability to use Excel/Carton Cloud systems effectively. A hard-working and motivated attitude to work within a team and embrace the PST culture If you possess the above skills and experience and are seeking an opportunity to join a growing company, do not delay APPLY NOW to find out more about this exceptional opportunity
Customer Service Officer
HAYS, Melbourne CBD, Melbourne, Victoria
Multiple positions available for customer service superstars | Entry level experience welcomed | $29.59 p/h Your new company Work for a renowned financial organisation that services the fourth largest pension pool in the world and a leader in their field known for innovation and a high level of service delivery. If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment. Your new role You will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers’ expectations. Providing efficient and effective query resolutions by anticipating member needs Taking ownership for first call resolution and complex queries Interpret complex matters and translate information to members Achievement of all Key Performance Indicators (KPI’s) Demonstrating willingness to increase your Superannuation knowledge What you'll need to succeed Able to work on a rotating roster of 8am – 8pm Monday to Friday Be a natural communicator over the phone while looking for the right information Able to work in a highly structured environment with KPI's and targets Must be able to commit a minimum of 6 months with potential to go perm Ideally have contact centre experience but not essential What you'll get in return A friendly, supportive and collaborative team environment with great energy An initial 2 week training class involving live call simulators A diverse and inclusive culture supporting national events- Mother’s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more Annual salary review Employee share registry offerings Exciting end of year themed celebrations What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Once you have applied then please complete the online assessment via the below link on a laptop or a computer: Assessment: https://talentcentral.au.shl.com/player/link/02d772ec4aa745bcb9903505165b2d16 PLEASE NOTE: ONLY CANDIDATES WHO HAVE SUCCESSFULLY COMPLETED THE ASSESSMENT WILL BE CONTACTED. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2542970
Customer Service Rep - Veritas Recruitment
Veritas Recruitment, Dandenong South, Greater Dandenong, VIC
This is an opportunity to join a business which has grown tremendously and is now a leader in their field They design and supply specialized, custom flooring solutions and are looking for a Customer Service Superstar to join their small team. You will play an integral part in providing market leading service to their loyal client base. Your daily duties will involve: Taking inbound calls from customers Processing high volume orders via phone and email Liaising with warehouse regarding order status, stock on hand and ETA's Some upselling of products General administration and filing duties as requested What we are looking for: Previous customer service experience within an office environment High volume order processing experience SAP experience would be highly regarded Switched on, proactive approach and eager to learn Someone who prides themselves on providing exceptional customer service Professional presentation and phone manner is essential We are looking to interview immediately so please forward your updated CV now To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2111.
Customer Service Representative
Veritas Recruitment, Dandenong South, Greater Dandenong, VIC
This is an opportunity to join a business which has grown tremendously and is now a leader in their field They design and supply specialized, custom flooring solutions and are looking for a Customer Service Superstar to join their small team. You will play an integral part in providing market leading service to their loyal client base. Your daily duties will involve: Taking inbound calls from customers Processing high volume orders via phone and email Liaising with warehouse regarding order status, stock on hand and ETA's Some upselling of products General administration and filing duties as requested What we are looking for: Previous customer service experience within an office environment High volume order processing experience SAP experience would be highly regarded Switched on, proactive approach and eager to learn Someone who prides themselves on providing exceptional customer service Professional presentation and phone manner is essential We are looking to interview immediately so please forward your updated CV now To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2111.
Customer Service Manager
HAYS, West Melbourne, Melbourne, Victoria
Seeking experienced Managers for an Internationally recognised freight company in the western Suburbs Your new organisation Your organisation is an international leader in the freight transportation industry. They are seeking a National Customer Service Manager to join their growing team. You will: Providing excellent support and guidance to a medium sized growing team of customer service officers You won’t be afraid to jump in and get immersed in the work and delegate as required Support your team with creating a structured work environment and setting KPIs and standards Handle escalations and complaints Ability to manage and foster a great team environment and adapt quickly to a changing environment. What you'll need to succeed You must have 4 years in a Contact Centre/Call Centre Management role You will ideally have experience within the Pharmaceutical, Medical or Transport / Logistics Industry You will lead by example and not shy away from jumping on the phones from time to time to assist with workflow and assist with escalations and complaints You will be mature minded and with strong communication and organisation skills You will have strong stakeholder / Relationship management experience What you'll get in return This is a full-time permanent opportunity – the company is looking for someone who would like to build a long-term career You will be a part of a growing and thriving international logistics company You will have great support and training provided as the current customer service manager is progressing into the Regional position so they will naturally progress up once you are fully trained and ready to take over Competitive salary with annual salary review and potential annual bonus You will have great opportunity for growth and progression You will have 2 or 3 Team Leaders reporting into you to offer support to the greater team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV with a cover letter outlining why you are looking for this type of role, to Jennifer Culham at jennifer.culhamhays.com.au LHS 297508 2538937
Customer Service Officer
HAYS, West Melbourne, Melbourne, Victoria
Seeking an experienced Customer Service Coordinator for a permanent job located in Melton to start ASAP Your new company Join one of Australia’s market leaders in manufacturing and supply of stormwater pipes and associated precast products who are driven to deliver first class service to their customers. They are now looking for a Customer Service Coordinator to join their Melton office. Your new role In your new role you will the first point of contact for all inbound enquiries via inbound calls from customers, suppliers and sales staff. Your responsibilities will include but not limited to: Provide product information around selection, application and installation to customers Process quotations and order acknowledgements Resolve invoice queries/issues and processing of credits & returns Facilitate effective and accurate management of customers’ information Liaison with warehouse staff on deliveries, pick-ups, issues and stock outs What you'll need to succeed Previous call centre experience is essential Strong communication and stakeholder relationship skills High attention to detail whilst working in a fast-paced environment Experience in a customer service/sales/support/administration or clerical position Previous experience in an industrial/mechanical environment is desirable What you'll get in return In addition to a generous salary package you will be working as part of a supportive and collaborative team environment. Located in Melton, the office is close to public transport and parking offering full time hours, Monday to Friday from 8.30am to 4.30pm. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Kelly.Daineshays.com.au, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2536469
Customer Service - Veritas Recruitment
Veritas Recruitment, Dandenong South, Greater Dandenong, VIC
This is an opportunity to join a business which has grown tremendously and is now a leader in their field They design and supply specialized, custom flooring solutions and are looking for a Customer Service Superstar to join their small team. You will play an integral part in providing market leading service to their loyal client base. Your daily duties will involve: Taking inbound calls from customers Processing high volume orders via phone and email Liaising with warehouse regarding order status, stock on hand and ETA's Some upselling of products General administration and filing duties as requested What we are looking for: Previous customer service experience within an office environment High volume order processing experience SAP experience would be highly regarded Switched on, proactive approach and eager to learn Someone who prides themselves on providing exceptional customer service Professional presentation and phone manner is essential We are looking to interview immediately so please forward your updated CV now To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2111.
Customer Service Officer
HAYS, Melbourne CBD, Melbourne, Victoria
Provide outstanding Customer Service for a leading Global company Your new company Is a global leader in DIY home security system companies. They provide a one stop shop for Outdoor Security Cameras, Home Security Systems and more. This is a great opportunity for a customer service professional to join a positive, high-energy global organisation. They prided themselves on being a premium brand, offering a premium product, supported by the delivery of a premium customer experience. Your new role Providing a 'premium customer experience' to exceed expectations, includes: Ensuring effective and accurate communication via the telephone, email, CRM Handling inquiries from retail and commercial customers, and consumers Delegating customer inquiries and requests to relevant departments promptly as necessary Following up with relevant departments as necessary to make sure customer issues are resolved Providing accurate information to customers Actioning product requests to enable same-day sales order fulfillment Achieving daily targets What you'll need to succeed Minimum 2 years' experience in a similar customer service, call centre Positive attitude Outstanding written and verbal communication Salesforce experience Outstanding customer service What you'll get in return Ongoing training and development Continuous team support Open regular communication and friendly work culture Flexible work options (WFH 2/3 days a week after training) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2544418
Team Leader
Symmetry HR, Victoria, VIC
Are you an experienced Team Leader looking for your next career opportunity? Our client, is a leading customer experience organisation, operating across the Pacific, Asia, North America and Africa. They have been awarded the Contact Centre Outsourcing Service Provider of the Year for the last nine consecutive years (2012-2020). Working in the contact centre, you will coach, develop, support & manage the performance of your team of agents. You will apply strategic processes to improve you team and contribute to the ongoing improvement of the contact center. You will be managing a campaign for a well known top 4 banking & finance company. As a requirement of the role you must be comfortable with: Working a rotational roster of 38 hours between Monday to Sunday: 8 AM - 10 PM. All staff must have full availability - currently most frequently rostered hours are 12pm - 10pm weekdays and 8am - 10pm weekends Position is contract starting 2nd August 2021 to 31st December 2021. There is a possibility the contract may be extended. Salary on offer is $70kSuper You must be comfortable to commute to the city. This is NOT a working from home role. We would love to hear from you if you have: Proven Team Leader or Supervisor experience managing, coaching & developing a call centre team. Excellent customer service skills, including a genuine desire to assist others to acheive their highest potential. Intermediate computer literacy & the ability to pick up information quickly Strong communication skills & the ability to adhere to company guidelines and processes. The ability to understand performance metrics & continuous improvement. If you think this is a position you know you would be perfect for and you can tick all the requirements of the role then please apply now
Team Leader - Frontline Recruitment Group
Frontline Recruitment Group, Highett, Bayside Area, VIC
As the Team Leader you will be passionate about drive sales through out your area with the store team. You will be accountable for all aspect of your area including stock control, driving sales targets, VM, store operations and OH&S requirements. Highett - Team Leader Opportunities - Large Format Sal$55K-$60k per year super profit share Discounts across all our brands Uniform Family and friends discount Work/Life balance, alternating weekends off Career progression- pathways into support office in Melbourne Leadership programs run from Support Office On the job support and continuous learning and training provided Building up skills across a wide range of leadership tasks Leading and coaching a passionate and vibrant team Job security Working with a growing and well known Aussie retailer About the Company Our client is one of Australia's leading retailers stocking a wide range of indoor and outdoor products. They are seeking a vibrant team leader that is passionate about outdoor adventures and be part of a customer obsessed culture. They offer endless career opportunities and have a strong culture of nurturing talent to promote from within. The Role As the Team Leader you will be passionate about drive sales through out your area with the store team. You will be accountable for all aspect of your area including stock control, driving sales targets, VM, store operations and OH&S requirements. You will need to have the ability to: Supporting the Store Manager and Management Team Stock management - able to work with high stock volume Proven Big box/large format background Experience in working in a large team Strong operational skills Exceptional communication skills written and verbal Be able to embrace change at store level Passion for driving customer service To apply online, please click on the apply button. Alternatively, for a confidential discussion, please contact Bianca McMurray quoting 171744 www.frontlineretail.com.au To apply online, please click on the apply button. Alternatively, for a confidential discussion, please contact Bianca McMurray on 0424 921 072 quoting the reference number above or otherwise please check out our website for other available positions. www.frontlinerecruitmentgroup.com/retail