Overview of salaries statistics of the profession "Internal Technical Support in "

DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You have internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:• Act as a single point of contact to Enterprise Accounts• Understand your customers outcomes and business goals• Make AWS service improvement recommendations that fit with your customer strategy and architecture• Evaluate, analyze and present periodic reviews of operational performance to customers• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning• Champion and advocate for customer requirements within AWS (e.g. feature request)• Participate in customer requested meetings (onsite or via phone)• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns• Share knowledge and innovate with some of the leading technologists around the world• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS- • Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.PREFERRED QUALIFICATIONS- Computer Science or Math background.- Working knowledge of software development practices and technologies- Experience working with AWS technologies- Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 09:08 AM

As a Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently. Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards. Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision. Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents. Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures. Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline. Provides consultation to lower-level colleagues in troubleshooting systems and problems. Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements. Embody our culture and values Qualifications Required Qualifications: High School Diploma, GED, or equivalent. 5+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements. NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency. While not required, we also look for the following Preferred Qualifications: High School Diploma, GED, or equivalent AND 7+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience. Proficient in written and oral English communication to support regional and global teams. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 03/22/2024 03:12 AM

BASIC QUALIFICATIONS- • Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 10+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.DESCRIPTIONAs a Senior Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.You have demonstrable experience in providing operational best practice guidance in four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You have internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:* Act as a single point of contact to Enterprise Accounts* Understand your customers outcomes and business goals* Make AWS service improvement recommendations that fit with your customer strategy and architecture* Evaluate, analyze and present periodic reviews of operational performance to customers* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning* Champion and advocate for customer requirements within AWS (e.g. feature request)* Participate in customer requested meetings (onsite or via phone)* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns* Share knowledge and innovate with some of the leading technologists around the world* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible* Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- • Computer Science or Math background.- • Working knowledge of software development practices and technologies- • Experience working with AWS technologies- • Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 10:02 PM

DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:- Act as a single point of contact to Enterprise Accounts- Understand your customers outcomes and business goals- Make AWS service improvement recommendations that fit with your customer strategy and architecture- Evaluate, analyze and present periodic reviews of operational performance to customers- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning- Champion and advocate for customer requirements within AWS (e.g. feature request)- Participate in customer requested meetings (onsite or via phone)- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns- Share knowledge and innovate with some of the leading technologists around the world- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.PREFERRED QUALIFICATIONS- Computer Science or Math background.- Working knowledge of software development practices and technologies- Experience working with AWS technologies- Background in working with Public Sector customers- Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 10:02 PM

If you’ve ever considered catapulting your career in the aviation industry – now is the perfect time to take off with Jetstar’s Boeing 787 Mid-Life Renewal Program as we embark on a new era of redefining our Boeing 787 fleet to enable longer-haul, low-cost flying. Join us as we soar to new heights!The Opportunity Jetstar is currently looking for a suitably qualified Lead Technical Specialist to act as the focal point for multiple OEMs, MROs, and Part 21 organisations to ensure a smooth transition of technical services function between Boeing Programs and operations is delivered. This role is vital in providing coverage for all aspects of Technical Services and minimising impact on operations due to the Program.In this position, your responsibilities will span all critical areas, including aircraft systems, avionics, cabin, mechanical systems and structures. You will need to demonstrate strong leadership by collaborating and partnering with various Jetstar internal and external stakeholders.                                                       Reporting to the Boeing Technical Services Manager, responsibilities for this role will include:Acting as the B787 CAMO technical focal, ensuring safe, reliable, and compliant management in accordance with Jetstar’s policies and procedures. Liaise with relevant vendors to develop and embody design changes to the fleet to support modifications and enhancements, including but not limited to Cabin, Avionics, Structures, Mechanical Systems and e-enabling. Technically assess service literature from a large range of regulators and Original Equipment Manufacturer (OEM) documentation.Make strategic decisions on modification programs (based on safety, reliability, and compliance) for the fleet and oversee them from initial assessment through pre-planning and post-embodiment effectiveness review.Provide technical advice, documentation, and AOG support when required to support the Maintenance Operations Centre and Jetstar Part 145 AMO.Work with internal and external stakeholders to identify and actively manage all fleet reliability and safety threats.Work with MRO Technical Coordinators to support heavy maintenance checks with technical expertise and advice.To be successful in this role, you will possess the following skills & experience:Prior experience in major aircraft modification or EIS/EOL projects.Strong experience leading ITCM, PDR, CDR, and FAI for aircraft seat and/or cabin modifications.Qualifications as a Professional engineer (degree) or Aircraft Maintenance Engineer with a minimum of 4 years relevant experience post completion of education.Technical experience working with the Boeing 787.Ability to communicate & negotiate effectively with internal and external stakeholders.Process-driven, with experience in constructing new processes to deliver business goals.Highly motivated with a learning mindset.Able to build effective working relationships.Experience in TRAX Maintenance Information System. What’s in it for youOur team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Access to a range of salary packaging and leave benefits.As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.Structured programs and resources to support your health and wellbeing and development.Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.Salary: Inquire. Date posted: 03/31/2024 08:25 AM

At Dell Technologies, we create the extraordinary. Our AI Sales Business Development Executives are the experts who sell AI innovation to the world. Responsible for AI business growth and sales enablement, they get to know Dell Technology's best of breed infrastructure solutions, Services capabilities, eco-system partnerships and GTM strategy to help drive large complex & transformational opportunities. Sales enablement is integral part of the role to train core sales & presales teams. Our core sales teams will rely on them for AI solutions advice during the sales process and advise customers on everything from AI solutions, services capabilities, manage eco-system partnerships, value proposition & TCO, through to commercials.Join us to do the best work of your career and make a profound social impact as a Gen AI Business Development Executive on our Gen AI Business Development Team in Australia.What you'll achieve As a Gen AI Business Development Executive , you will proactively identify, qualify and work in partnership with sales executives in a matrix environment to sell comprehensive the Dell Gen AI solutions based on a thorough understanding of both short- and long-term customer requirements.You will: In partnership with core sales, discover customer requirements and develop new accounts and expand existing accountsDevelop and implement Gen AI solutions sales strategies in key accountsMaintain effective customer relationships with key decision makers and influencersEngage in customer presentations, focused seminars, solutions workshops & EBCCompetitive differentiation of Dell Technologies and eco-system partner AI solutionsSupport customer RFI/RFP responseProvide sales support for customer product evaluations and Proof of Concept engagementsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements:15+ years of related field sales / business development experienceExtensive experience in the field of Artificial IntelligenceGen AI use case evangelistExperience in training core sales and other specialty presales teams10-12 years of deep sales technical expertise across multiple disciplines Be the subject matter expert on Generative AI capabilities, presenting to clients and internal stakeholders to showcase the value proposition and potential applications Who we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us here .Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R240325Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 04/03/2024 02:15 AM

BASIC QUALIFICATIONS - Bachelor's degree or relevant work experience in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering - 7-10 years of work experience in design, construction or program management in mission critical facilities. - Be able to read and interpret construction related drawings for all disciplines. - Possess demonstrable leadership and problem solving skills. - Be a motivated, highly dependable individual with limited oversight. - Ability to evaluate the constructability of new technologies, and determine construction methods of data center equipment and facilities. - Ability to carry new design concepts through exploration, development, and into deployment/mass production. - Ability to define data center system-level architecture, specify/document performance and equipment requirements to vendors and contractors, communicate conceptual designs, and create/maintain project documentation before, during and after construction - Ability and willingness to think outside of the box to find creative and innovative solutions prior to and during the construction process to reduce costs and schedules with no impact on quality and reliability. - Possess excellent communication skills and have an attention to detail, and be able to maintain high quality standardsDESCRIPTIONThis position will be based in Melbourne. The Data Center Construction Manager (CM) is responsible for managing some of the most technical, cost efficient, and fast paced construction project schedules achievable. Amazon Construction Managers are constantly challenged to drive continuous improvement and deliver the highest quality, most technically efficient data centers in the world.As a Data Center CM you will be a part of highly creative, efficient team tasked with tackling the most fascinating and challenging problems in building Amazon data facilities. Amazon CM's are always at the forefront of the construction industry in terms of innovation, and maintain a focus to deliver the most innovative products to our customers.Our data centers are industry leading facilities in terms of energy efficiency and cost effectiveness. The Data Center CM is ultimately responsible for the day to day construction oversight and management of the contractors. The CM will also be utilized as a leader in their specific discipline (construction management, building services, architectural, electrical or mechanical engineering) and be responsible as a team member for delivering construction of some of the most sophisticated electrical and mechanical systems in the world.At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling towers. We are diverse, upbeat, creative, team-oriented construction professionals working on a daily basis to develop data centers that are changing the face of data facilities.Responsibilities of the Data Center Construction ManagerAt Amazon we are a global team responsible for the design and operation of industry leading, geographically diverse, large scale critical facilities. Each team member is a highly motivated individual with demonstrated construction management and analytical expertise in the areas of complex, mission critical facilities. Daily responsibilities will include all aspects of the entire data center lifecycle construction starting with the site feasibility, through the procurement of the design teams and design review, daily construction oversight, and commissioning of completed facilities.The Data Center CM will be responsible for:- Project management and oversight of construction related activities for new builds or general capital projects in Melbourne. This will include the ownership of the project scope, timeline, and budget.- Driving costs down and schedules shorter while maintaining quality.- Provide Construction Management for specific initiatives aimed at increasing the resiliency of our data centers.- Review of constructability of electrical and mechanical system and buiding designs associated with the construction of new data centers or the optimization of existing data centers.- Creation of project scope and equipment requirements, assist with request for proposals, and capital requests.- Total project quality including the assisting with commissioning and integrated system testing and oversight of the execution of the project.- Issue/Manage the Request for Information process during construction and coordinate construction administration with engineers- Recording and reporting key metrics to team members and management.- Concurrently managing multiple projects including new data center building and capital improvement projects associated with existing data centers.- Operational support of installed facilities including review of procedures, best practices, and maintenance initiatives.- Be a leader within the group as well as within internal and external teams that support the data center.- Travel to datacenter sites for electrical systems audits, mechanical system reviews, constructability reviews, startup testing, and full commissioning, as required.- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearancesKey job responsibilitiesDeliver high quality low cost Data Centers for the AWS Cloud. Our Construction Managers are highly skilled professionals with a passion for delivering for Customers. A day in the lifeAWS Construction Managers lead the delivery of our Data Center projects. They work closely with Internal Stakeholders and Contractors, resolving project issues, managing RFIs, Change Orders and other key delivery functions. Our CMs spend the majority of the week on site working closely with our vendors to drive project outcomes.We are open to hiring candidates to work out of one of the following locations:Melbourne, AUSPREFERRED QUALIFICATIONS - Experience directly related to the design or construction of large data center facilities, either colocation or client owned/operated. - Previous vendor and contractor/subcontractor negotiation and management skills associated with construction and project execution. - Experience with fast track design/build projects and or multiple significant upgrade projects. - Experience with large scale technical operations or compute farms. - Knowledge of Australian building codes and regulations including Fire Codes, Building Codes, Energy Efficiency Codes, Sanitary Codes and Safety Codes. - Knowledge and experience with large scale mechanical and power systems. - Experience in power and mechanical system reliability and risk assessment studies (SPOF) - Experience with mechanical air handling units, power management and power monitoring systems - Work experience with global international companies, both in larger APAC region and within US based organizations.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:19 PM

DESCRIPTIONAWS is looking to hire a motivated and enthusiastic Network Field Technician to join the growing team within infrastructure delivery as part of delivering AWS date centers deployments. This full-time position will have you working with internal customers, vendors as well as coordinating regional resources to promote smooth project execution in association with Technical Program managers. The role responsibilities will include scaling support of data center locations and be responsible for day to day assistance with capacity management.Reporting to the ID Manager, you will be required to: - Be prudent and be competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity all combined with a proven project delivery methodology. - Follow agreed timelines as there is high levels of autonomous work where you will need to be comfortable working individually to ensure the stability and sustainability of AWS next-generation networks. - Have the desire to work with established best practices to refine operational procedures, develop new tooling and always think about ways to improve the current process. - Have the desire to work in an organized and collaborative environment is essential for success. - Move and lift computer equipment weighing up to (15- 20kg) - Perform cabling, labeling, certification and patching of server positions to network equipment. - Perform inventory of onsite tools and materials. - Participate in the migration, basic configuration and roll-out of new or upgraded hardware. - Manage/Update work through ticketing system and workflows - Partner with multiple stakeholders to remove project obstaclesIn return you will have mentoring, coaching and career development opportunities as you work closely with AWS Network Engineering & Network Technical Project Manager teams to ensure fast, smooth roll out of new designs and products.Learn more about our global infrastructure here: https://infrastructure.aws/We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS 0 - 2 years of relevant experience Deliver simple, sustainable and repeatable solutions and processes. Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products. TCP/IP networking knowledge Broad understanding of infrastructure technologies Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR. Experience with cabling infrastructure best practices and methodologies. Familiarity with common networking terms. Manage work and priorities through ticketing system and workflow Collaborate with various stake holders to remove project obstacles Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords. Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment Complete customer requests via Remedy trouble ticketing system Participate in the migration, basic configuration and rollout of new or upgraded hardwarePREFERRED QUALIFICATIONS Excellent analytical skills Familiarity with major Internet routing protocols, BGP, OSPF. Ethernet and IP networking knowledge and experience in the application of IP protocols. Substantial background in large scale datacenter network implementations and support. Experience working in virtualized enterprise networking environments Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plusOther Qualifications & Responsibilities Experience dealing with customers during problem resolution and operating efficiently under pressure. Effective prioritization and time management.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/06/2024 09:32 AM

BASIC QUALIFICATIONS- Formal trade qualification: Certificate lll in Electrotechnology with current electrical trade license (unrestricted)- Experience of planned preventative maintenance systems- Experience fault finding within Material Handling Equipment/Automation systems,- Ability to read and understand electrical /mechanical drawings- Experience of conveyor maintenance, motor controllers/inverters- Experience of working to appropriate health & safety standards and regulationsDESCRIPTIONAmazon is seeking for Reliability, Maintenance & Engineering (RME) Technicians to join the team at our Fulfillment Center (FC) in Ravenhall for Day Shift, including working one day during weekends. The focus of the Maintenance Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.Key job responsibilitiesCarry out planned preventative maintenance on the full range of equipment within the site.Put health & safety best practices first in all work carried out.React quickly to breakdowns, communicate clearly with affected teams and work efficiently to fix the issue.Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.Provide high levels of equipment availability to our internal customers.Support and learn from Senior Maintenance Technicians.A day in the lifeOur RME Technicians are based on-site, so they can respond quickly to any machinery issues. You'll carry out a range of planned preventative maintenance to our sites' equipment to make sure it's working safely. As an RME Technician, you'll also respond promptly to breakdowns, investigating, finding, and implementing solutions as quickly as possible. You'll also make suggestions for long-term improvements.Working alongside senior colleagues, you'll undertake day-to-day maintenance tasks general building maintenance. About the teamOur Reliability Maintenance Engineering or RME team keep our equipment performing at its best. We work together to maintain, troubleshoot and repair equipment across our global network of fulfilment centres. Some of our people are leaders, who oversee the team as they work on exciting technology - some of which only exists at Amazon.From installing automated packaging systems to overseeing the general maintenance of a site to repairing key distribution equipment, our team handles most aspects of Amazon's technical side. This includes keeping buildings legally compliant, so everyone is safe, and our sites are operating at maximum efficiency.We are open to hiring candidates to work out of one of the following locations:Ravenhall, VIC, AUSPREFERRED QUALIFICATIONS- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you!- Experience of computer maintenance systems (CMMS)- Experience of sortation machines- Experience in an industrial environment- Experience of maintaining/configuring bar code scanners- Experience of print and apply machinesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/06/2024 09:31 AM

Imagine a career where your innovation and creativity can make a positive impact on the world around you. At Siemens we focus on the biggest challenges facing Australia and New Zealand and provide technology-based solutions that transform the everyday in industry and infrastructure. Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose.Have you worked onsite and looking to transition to office based technical role in an organisation providing the best end to end industrial automation solutions in the market. This is an outstanding opportunity to join our Melbourne based team which fosters great mix of opportunities to support our customer remotely or onsite or mix of both.A collaborative, can do mindset and being on top of your game technically are essential attributes for this role. You will need to have outstanding customer service and communication skills, be able to work in a team and couple this with solid, broad tech skills.Key Responsibilities • Analyse, troubleshoot and solve technology issues via email, phone or remote access. Opportunities are available for those who are interested to go onsite for learning.• Become a subject matter expert in key technologies that supports the business.• Work in the lab with various test equipment to verify customer issues, debug, validate solutions, and resolve issues.• Contribute and utilise internal technical expertise, including application engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.• Participates in functional groups to identify and drive resolution for escalated cases.• Create knowledge base content and systems to capture new learning for reuse throughout the company and user base.• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution ensuring minimal downtime for the customers.• Escalates cases to management when customer satisfaction comes into question.Technical Skills Required (Minimum 3 of below skills are must)• Controllers (PLCs)• SCADA / HMI• Networking• PC Based Automation• Motion Control and Drives• Machine Safety• Knowledge of high level programming language will be an advantage.Preferred Knowledge/Skills, Education, and Experience• Prior Siemens automation experience is a plus.• Bachelor's degree in engineering/electrical/mechatronics/computers.• Excellent written and verbal communication skills• Typically 5-10 years of experience in automation/motion control systems and demonstration of key responsibilities and knowledge as described above.• Perseverance: Pursues everything with energy, drive and need to finish.• Organizational Agility: Knows how to get things done through formal and informal networks. Understands the culture of the organization. Is able to work effectively in a matrix structure to exploit opportunities• Customer Focus: A highly customer centric focus providing value through understanding the unique requirements of each customer.In return Siemens offer a rewarding team environment, multiple career paths, and commitment to your ongoing learning and development.Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people.Siemens is a global engineering powerhouse rich in diverse culture expanding over 190 countries. The company prides itself on 140 years of innovation, sustainability and technology, brought to businesses around the world.Salary: . Date posted: 04/09/2024 08:43 PM

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM