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Project Manager
Siemens, Bayswater, Victoria
As the world's only integrated Technology Company spanning the entire energy conversion chain, Siemens works across all business and technology interfaces with an integrated portfolio of products, solutions and services. Whether in industry, infrastructure, or buildings: Each environment is dependent on a reliable power supply. Which is why products and systems featuring maximum safety and optimum efficiency are in demand. This comprehensive portfolio for low-voltage power distribution and electrical installation technology covers every requirement - from switchgear to the socket.We currently have a fantastic opportunity for an experienced Project Manager to join our Smart Infrastructure Electrification & Automation team.Based in Bayswater or Macquarie Park, the role of Project Manager offers an exciting opportunity to join an established delivery team. Depending upon experience, your role will entail the project management and oversight of technical delivery of medium and low voltage systems and packaged solutions (including MV GIS & AIS switchgears, LV switchgears and busways, transformer kiosk substations and outdoor switchgears, eHouses) within a range of markets, including utilities, renewables, mining, infrastructure, data centres.Responsibilities include:• Full ownership for all project phases (requirements clarification, design development, procurement & manufacture, FAT, delivery, installation, test & verification)• Provide technical support to the customer, including recommending solution optimisations based on a thorough understanding of the customers' needs• Optimising project profitability and taking on profit and loss responsibility for the project• Representing Siemens and reflecting on actions and feedback of the customer and developing a strong customer relationship• Ensuring commercial contract conditions and timelines are met, including management of contract variations & change management• Coordination & direction of human resources (in-house and factory engineering) to develop efficient and optimal solutions meeting customer requirements• Monitoring & control of the project, including necessary interventions, to ensure achievement of technical requirements, delivery milestones, timeline & quality• Risk management, including development t& implementation of suitable technical & commercial mitigation strategies• Provide ongoing monitoring and timely reporting of project status against project targetsThe successful candidate will have experience in project management, a demonstrated ability to solve problems, managing and ensuring delivery to customer requirements, communicate effectively and build strong relationships with stakeholders, and a proven track record of achieving consistent and reliable results.Knowledge of MV and LV switchgear and related equipment, and familiarity with Siemens' factory and/or 3rd party supply chain procurement in the applicable markets would be highly advantageous.If you are an electrical engineer or project manager looking for a new challenge with a global technology leader, then this role is a great opportunity.In return, we offer a rewarding team environment, a commitment to your ongoing learning and development, and an attractive salary package.Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.Salary: . Date posted: 03/19/2024 02:32 PM
Data Center Technical Operations Engineer, MEL - DCEO
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONS- 3+ years of relevant experience in maintaining a DC or a Critical space facility.- Demonstrated verbal and written communication skills.- Demonstrated leadership, stakeholder and organizational skills.- Attention to detail with proven ability to prioritize in complex, fast-paced environment.- Familiar with the concepts and interaction of - Service Management systems (Problem and Change).- Experience in Project Management disciplines.- Experience with the development and review of MOPs & SWMS for planned works.- Physical Security protocol awareness.- Computer literate, confident with Office Suite.- Candidates must possess a valid driver's license and their own vehicle to travel between sites.DESCRIPTIONAmazon Web Services (AWS) offers an exciting environment, encouraging creativity and personal development while maintaining computing environments in a secure, scalable, and cost-effective manner. At Amazon, we want you to progress, so come and work for the world's most Customer-centric Company.We are looking for an Engineering Operations Technician (EOT) that will responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.The DCEO team deliver the world's best data center services across the globe for AWS. In the EOT role, you will be responsible for risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. We are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility. Engineering Operations Technicians support the data center building and the critical infrastructure that keep it running.In AWS you will have the opportunity to work with a constant stream of new technologies and products, and experience opportunities to learn and grow while being surrounded by a motivated and diverse team.Some of the key responsibilities you will undertake are:Operations:- Participate in a 24x7 shift roster.- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.- Establish performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.- Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage.- Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.- Establish documentation relevant to business & facility operations.- Responsible for the installation of the racks and the provision of power/cooling within it's constraints.- Review the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Assist in the design, implementation, commissioning and build out of new facilities.- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.- Management of the Facility assets and the provision of infrastructure & inventory asset management.- Attend and participate in regular Construction & Operational Meetings as required.- Familiar with Work Order compliance to ensure all contractual SLA's are achieved.- Interface with Infra Ops management for day to day operational requirements.- Assist in recruiting efforts.- Assist in the the resolution of any infrastructure engineering or services issue.- Delivery of exceptional customer service and satisfaction.** For more information on our data centers please visit https://aws.amazon.com/compliance/data-center/data-centers/We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience.- 3+ years of Data Center Engineering/ Operations/ Critical Infrastructure Experience. (desired, but not essential) - 3+ years of Data Center Management Experience, preferably in a Colocation or shared Data Center service provider (desired, but not essential)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM
Business Analyst
Michael Page, Altona North
Reporting to the CEO, your duties will include but not be limited to:Processing the data and identifying what is 'out of place'Investigating the 'why' by digging into the data (live and historical), speaking to the department leads, and reviewing the production and manufacturing processes - eg. finding the high/unallocated labour hours and determining whyConducting in-depth analysis and identifying inefficiencies/areas for improvementsUtilising data-driven insights to propose strategic and tactical recommendations for process enhancements and proactively anticipate areas of concern Partner with and provide support to the Continuous Improvement Manager around change readiness assessments and optimised process documentsCross-collaborating and support capability up-lift across departmentsLeading data analysis, system integrations and support, including data cleansing and testingThe successful candidate will have the following attributes:Bachelor of Accounting/Commerce or equivalentCA/CPA Qualification, desiredProven experience working in a production and/or manufacturing environment including materials and processesStrong financial and analytical background Proficient data reporting and analysis (Power BI), essentialExperience with a complete end-to-end ERP system, Epicor is advantageous
Group Financial Reporting Manager - IFRS
Michael Page, Melbourne
An important group role, this position will oversee the statutory accounting and financial reporting for the group and assist the senior leadership team across technical matters . Your responsibilities will include but not be limited to:Managing the month end half year and year end reporting to ensure data is prepared on time and accurately.Managing the month end consolidation of domestic and foreign entities.Work closely with internal business units to prepare operating, financial statements, budgets and forecasts.Liaise with external auditors and run the global audit.Provide technical accounting advice and manage compliance matters.Be the subject matter expert for IFRSMaintain and streamline financial reporting systems.Assist with any ad hoc project work.CA qualified, you will have demonstrated a track record of success in a similar senior finance role within a chartered environment. Ideally you will have worked for a larger Multinational organisation (IFRS) or had a portfolio of ASX listed companies during your time in Audit . Your exceptional technical accounting skills will be complemented by your ability to contribute to commercial outcomes. Your leadership skills will be a key strength and you will possess excellent communication, problem solving and analytical skills.
Finance Manager
Michael Page, Melbourne
As the Group Finance Manager, you will play a pivotal role in ensuring accurate statutory reporting and seamless group consolidations across the various entities. You will be a key contributor to the finance team, overseeing financial operations and driving excellence in financial reporting and analysis within the group.Key responsibilities will include:Statutory Reporting and managing the preparation and submission of accurate and timely statutory financial statements.Leading the group consolidation process, ensuring accurate and timely consolidation of financial data from various business units.Providing insightful analysis and reporting on consolidated financial results to senior management and stakeholders.Establish and maintain robust financial controls and procedures to safeguard the integrity of financial data.Identify areas for process improvements and drive efficiency in financial operations.Mentor and lead a team of finance professionals, fostering a culture of collaboration, continuous learning, and high performance.The successful candidate will have a bachelor's degree in accounting, Finance, or related field and either a CA or CPA Qualification. You will have proven experience in statutory reporting and group consolidations within an ASX-listed company or a multinational corporation. Those who have come from an audit background will be favourable, as is experience in commerce and industry (ideally a listed entity) in a leadership role within group finance. In addition to this, you will have a strong understanding of international accounting standards and regulatory requirements and excellent analytical and problem-solving skills. In addition to this you will have exceptional leadership and team management abilities.
Construction Project Manager, Data Center Planning & Delivery
Amazon, Melbourne, Any
BASIC QUALIFICATIONS - Bachelor's degree or relevant work experience in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering - 7-10 years of work experience in design, construction or program management in mission critical facilities. - Be able to read and interpret construction related drawings for all disciplines. - Possess demonstrable leadership and problem solving skills. - Be a motivated, highly dependable individual with limited oversight. - Ability to evaluate the constructability of new technologies, and determine construction methods of data center equipment and facilities. - Ability to carry new design concepts through exploration, development, and into deployment/mass production. - Ability to define data center system-level architecture, specify/document performance and equipment requirements to vendors and contractors, communicate conceptual designs, and create/maintain project documentation before, during and after construction - Ability and willingness to think outside of the box to find creative and innovative solutions prior to and during the construction process to reduce costs and schedules with no impact on quality and reliability. - Possess excellent communication skills and have an attention to detail, and be able to maintain high quality standardsDESCRIPTIONThis position will be based in Melbourne. The Data Center Construction Manager (CM) is responsible for managing some of the most technical, cost efficient, and fast paced construction project schedules achievable. Amazon Construction Managers are constantly challenged to drive continuous improvement and deliver the highest quality, most technically efficient data centers in the world.As a Data Center CM you will be a part of highly creative, efficient team tasked with tackling the most fascinating and challenging problems in building Amazon data facilities. Amazon CM's are always at the forefront of the construction industry in terms of innovation, and maintain a focus to deliver the most innovative products to our customers.Our data centers are industry leading facilities in terms of energy efficiency and cost effectiveness. The Data Center CM is ultimately responsible for the day to day construction oversight and management of the contractors. The CM will also be utilized as a leader in their specific discipline (construction management, building services, architectural, electrical or mechanical engineering) and be responsible as a team member for delivering construction of some of the most sophisticated electrical and mechanical systems in the world.At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling towers. We are diverse, upbeat, creative, team-oriented construction professionals working on a daily basis to develop data centers that are changing the face of data facilities.Responsibilities of the Data Center Construction ManagerAt Amazon we are a global team responsible for the design and operation of industry leading, geographically diverse, large scale critical facilities. Each team member is a highly motivated individual with demonstrated construction management and analytical expertise in the areas of complex, mission critical facilities. Daily responsibilities will include all aspects of the entire data center lifecycle construction starting with the site feasibility, through the procurement of the design teams and design review, daily construction oversight, and commissioning of completed facilities.The Data Center CM will be responsible for:- Project management and oversight of construction related activities for new builds or general capital projects in Melbourne. This will include the ownership of the project scope, timeline, and budget.- Driving costs down and schedules shorter while maintaining quality.- Provide Construction Management for specific initiatives aimed at increasing the resiliency of our data centers.- Review of constructability of electrical and mechanical system and buiding designs associated with the construction of new data centers or the optimization of existing data centers.- Creation of project scope and equipment requirements, assist with request for proposals, and capital requests.- Total project quality including the assisting with commissioning and integrated system testing and oversight of the execution of the project.- Issue/Manage the Request for Information process during construction and coordinate construction administration with engineers- Recording and reporting key metrics to team members and management.- Concurrently managing multiple projects including new data center building and capital improvement projects associated with existing data centers.- Operational support of installed facilities including review of procedures, best practices, and maintenance initiatives.- Be a leader within the group as well as within internal and external teams that support the data center.- Travel to datacenter sites for electrical systems audits, mechanical system reviews, constructability reviews, startup testing, and full commissioning, as required.- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearancesKey job responsibilitiesDeliver high quality low cost Data Centers for the AWS Cloud. Our Construction Managers are highly skilled professionals with a passion for delivering for Customers. A day in the lifeAWS Construction Managers lead the delivery of our Data Center projects. They work closely with Internal Stakeholders and Contractors, resolving project issues, managing RFIs, Change Orders and other key delivery functions. Our CMs spend the majority of the week on site working closely with our vendors to drive project outcomes.We are open to hiring candidates to work out of one of the following locations:Melbourne, AUSPREFERRED QUALIFICATIONS - Experience directly related to the design or construction of large data center facilities, either colocation or client owned/operated. - Previous vendor and contractor/subcontractor negotiation and management skills associated with construction and project execution. - Experience with fast track design/build projects and or multiple significant upgrade projects. - Experience with large scale technical operations or compute farms. - Knowledge of Australian building codes and regulations including Fire Codes, Building Codes, Energy Efficiency Codes, Sanitary Codes and Safety Codes. - Knowledge and experience with large scale mechanical and power systems. - Experience in power and mechanical system reliability and risk assessment studies (SPOF) - Experience with mechanical air handling units, power management and power monitoring systems - Work experience with global international companies, both in larger APAC region and within US based organizations.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:19 PM
Amazon (AWS) Network Field Technician, MEL - Infra Delivery Techs
Amazon, Melbourne, Victoria
DESCRIPTIONAWS is looking to hire a motivated and enthusiastic Network Field Technician to join the growing team within infrastructure delivery as part of delivering AWS date centers deployments. This full-time position will have you working with internal customers, vendors as well as coordinating regional resources to promote smooth project execution in association with Technical Program managers. The role responsibilities will include scaling support of data center locations and be responsible for day to day assistance with capacity management.Reporting to the ID Manager, you will be required to: - Be prudent and be competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity all combined with a proven project delivery methodology. - Follow agreed timelines as there is high levels of autonomous work where you will need to be comfortable working individually to ensure the stability and sustainability of AWS next-generation networks. - Have the desire to work with established best practices to refine operational procedures, develop new tooling and always think about ways to improve the current process. - Have the desire to work in an organized and collaborative environment is essential for success. - Move and lift computer equipment weighing up to (15- 20kg) - Perform cabling, labeling, certification and patching of server positions to network equipment. - Perform inventory of onsite tools and materials. - Participate in the migration, basic configuration and roll-out of new or upgraded hardware. - Manage/Update work through ticketing system and workflows - Partner with multiple stakeholders to remove project obstaclesIn return you will have mentoring, coaching and career development opportunities as you work closely with AWS Network Engineering & Network Technical Project Manager teams to ensure fast, smooth roll out of new designs and products.Learn more about our global infrastructure here: https://infrastructure.aws/We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS 0 - 2 years of relevant experience Deliver simple, sustainable and repeatable solutions and processes. Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products. TCP/IP networking knowledge Broad understanding of infrastructure technologies Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR. Experience with cabling infrastructure best practices and methodologies. Familiarity with common networking terms. Manage work and priorities through ticketing system and workflow Collaborate with various stake holders to remove project obstacles Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords. Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment Complete customer requests via Remedy trouble ticketing system Participate in the migration, basic configuration and rollout of new or upgraded hardwarePREFERRED QUALIFICATIONS Excellent analytical skills Familiarity with major Internet routing protocols, BGP, OSPF. Ethernet and IP networking knowledge and experience in the application of IP protocols. Substantial background in large scale datacenter network implementations and support. Experience working in virtualized enterprise networking environments Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plusOther Qualifications & Responsibilities Experience dealing with customers during problem resolution and operating efficiently under pressure. Effective prioritization and time management.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/06/2024 09:32 AM
Operations Supervisor (RTS), Amazon Logistics DVT1
Amazon, Mulgrave, Victoria
BASIC QUALIFICATIONS- Experience with planning, performance metrics, and process improvement- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in logistics- Ability to lift up to 23 kg, stand/walk during shifts lasting up to 12 hours, push and pull loaded carts, and be able to frequently push, pull, squat, bend, and reachDESCRIPTIONOperations Supervisors form an integral part of Amazon Logistics' Last Mile operations, contributing significantly to the team's dynamic growth. Operations Supervisors are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external stakeholders.The RTS (Return To Station) Operations Supervisor primarily looks after the Return Operations of the Amazon Logistics Business, which involves meeting with Delivery Partners, deep diving undelivered packages, creating reports which help with Improving Delivery Success, and keeping the site ready for next day operations.Please note the shift pattern is based on 4 days on and 3 days off including weekends.Typical working hours: 12:30pm - 22:30pm, Wednesday to SaturdayA little flexibility is expected in this role due to the nature of the businessKey job responsibilitiesResponsibilities:- Track and report labor hours- Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance- Ensure successful area performance through tracking and reporting metrics- Independently assess all aspects of associate work performance and provide timely and detailed feedback- Participate in Operational Excellence initiatives- Maintain a full understanding of workflow and daily production goals- Review and update SOP's as required- Ensure work areas remain clean and are properly equipped- Identify and address safety hazards within the work area, and participate in safety initiatives- Coach associates on ways to work safely at all times- Ensure all job injuries are reported timely in accordance with established policies and procedures- Provide leave coverage for Shift Managers We are open to hiring candidates to work out of one of the following locations:Mulgrave, VIC, AUSPREFERRED QUALIFICATIONS- Experience with data analysis- Bachelor's degree in supply chain/logistics or related field- Experience in warehouse operations- Experience managing teamsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 09:44 PM
Senior Investigations Manager - Australia
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONS1. Six (6) plus years of experience managing investigations. Overall Banking/Security/Loss prevention experience of 15 plus years. 2. Proven ability to conduct serious fraud investigations 3. Reviewing Investigations conducted by field teams and presenting it senior management. 4. Experience in managing and analyzing case management database 5. Experience in data mining techniques and related analytics to detect patterns. 6. Knowledge & experience of the law as it applies to interviews, arrest, and the judicial process 7. An ability to travel 30-45% (domestic and international); may increase at times.DESCRIPTIONThe AU Senior Investigations Manager, working with AU Security & Loss Prevention (SLP) team, will implement the investigative framework for the Amazon AU SLP Operations and work with all stakeholders to mitigate risk of theft, fraud and other high impacting incidents. This person will be an operational subject matter expert on investigations and maintenance of analytical techniques and have the ability to share their expertise with associates within SLP at the various Amazon locations. The Investigations Manager is a key member of the APAC Investigations team and reports to the Head of APAC Investigations. Key job responsibilities• Serve as an investigator within the SLP investigations team and supports the wider Loss Prevention team in Australia.• Provide investigative services and guidance for associates and work with cross-functional teams throughout the organization• Supports development of investigative strategy, deployment, and execution; plans and conducts investigative operations, assists in the delivery of training and professional development of the wider AU SLP team.• Maintains AU loss and investigative metrics including the compiling of regular management reports and has an active role in the maintenance and governance of the investigation reporting tools.• Develop & innovate intelligence process using technology to identify modus operandi, loss hot spot, and abuse trends; then disseminate to the LP team• Handle executive escalations directed to AU SLP team and provide insights into opportunities to improve processes and policies across functions.• To be at the forefront of keeping abreast of trends and fraud issues impacting Amazon.com.au as a business.• Ensure quality investigative practices by providing knowledge to and serving as a mentor to individuals working on investigative programs related to overall losses.• Maintain loss and investigative metrics including a comprehensive case management system. We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS1. Bachelor's degree in security or related field. 2. PCI/CFE/CPP or similar certifications qualification 3. Knowledge of loss prevention mitigation techniques applicable to distribution Center and supply chain. 1. Previous law enforcement or military background.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 10:34 AM
HR Operations Coordinator
Boeing, Port Melbourne, Victoria
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Australia is currently seeking two experienced and hands on HR Operations Coordinators for our HR Operations team. As a HR Operations Coordinator you will work in partnership with the business to provide advice and front-line support, whilst working as part of a collaborative team on site. You will be an owner of processes and systems, as well as general HR, managing frontline queries. This is a fixed-term, onsite role until December 13, based in Port Melbourne with onsite parking and is a great opportunity to gain experience with a multi-national company.Applications for this role will close 11:59pm Sunday 21st April. Recruitment may commence before advertising has closed.Key Responsibilities Administer all aspects of the HRIS including Workday and PeoplesoftDevelop and maintain general HR processes, updating standard work for continuous improvement, productivity and legal changes.Provide frontline managers and employees with timely and accurate HR advice relating to policy and process Facilitate ongoing engagement with COEs and the wider HR group Perform root cause and trend analysis on HR data to identify solutions for service delivery challengesDevelop and continuously improve the delivery of ad hoc and regular reporting, to pave the journey from data to information to insightsCreate documentation for all HR lifecycle eventsWork on projects across the HR lifecycleMaintain data integrity in Workday and Peoplesoft, ensuring accuracy of employee recordsLiaise with Payroll to ensure data integrity and consistency between HR and Payroll systemsOwn and administer HR data and record management. Ensuring adherence to processes, audits, quality standards and legal requirements.Managing invoicing and supplier management for the HR function, experience using SAP and/or Oracle for expense purchase requisitions, invoice approval, and expense reimbursements would be highly advantageousRepresent Australia HR Operations on International projects and calls.What you might bringHR, Business, IT or related qualification at a degree level desirable but not essential3-4 years of equivalent business experience - IT, Systems, HR, Payroll are highly regardedPossess outstanding interpersonal skills.Strong attention to detail and problem solving skills.An innovative individual with a commitment to continuous improvement.Experience in developing relationships at various levels within a business. Able to multitask, organize, prioritize and structure tasks and information. Willingness and ability to work in a team environment.Strong computer skills, particularly using Excel and PowerPoint.Knowledge in an HRIS particularly Workday, Peoplesoft and/or Oracle. Subject-matter expert knowledge in general HR policies and practices EligibilityApplicants must be Australian Citizens to meet defence security requirements.About Us Boeing Australia is shaping the future of aerospace and delivering some of the nation's most important programs for both the Australian Defence Force and the manufacturing of composite components for commercial aircraft. From the seabed to outer space, we have helped shape aerospace, manufacturing and defence innovations in Australia over the past 95 years.In addition to a competitive salary, our employees benefit from flexible working options, global opportunities, salary packaging, performance incentives, study assistance, wellbeing programs and discounts on health insurance, travel and accommodation.We're also committed to fostering an environment that's welcoming, respectful and inclusive for every employee, with great opportunities for professional growth.As an equal opportunity employer, female candidates, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. We are also open to candidates from other industries including mining, communications, ICT and oil and gas. If you don't meet 100% of the criteria for this role although you have the right foundational experience and qualifications, don't hesitate to apply.Benefits Cutting edge projects Flexible working options Competitive remuneration and incentive plan availableDiscounts for health insurance, travel and accommodationSalary packaging optionsHealth and wellbeing benefitsStudy assistanceGlobal opportunitiesExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/09/2024 03:53 PM
Account Manager
Michael Page, Melbourne
Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Serve as the primary point of contact for client inquiries, issues, and requests.Business Development: Identify new business opportunities within existing accounts. Collaborate with the sales and marketing teams to develop strategies for expanding market share and increasing revenue.Strategic Account Planning: Develop and implement strategic account plans to achieve sales targets and objectives. Analyse market trends, competitor activities, and customer needs to identify growth opportunities and mitigate risks.Cross-functional Collaboration: Work closely with internal departments such as sales, marketing, product development, and customer service to ensure alignment on client needs and company objectives. Provide feedback and insights to support continuous improvement initiatives.Product Knowledge: Stay up-to-date on the latest developments in the pharmaceutical industry, including new products, regulations, and market trends. Demonstrate a deep understanding of our product portfolio and how it addresses customer needs.Contract Negotiation: Negotiate pricing, contracts, and terms with clients to ensure mutually beneficial agreements. Drive contract renewals and up-sell opportunities to maximise revenue and profitability.Reporting and Analysis: Prepare regular reports on account activity, sales performance, and market trends. Use data analysis to evaluate sales strategies, identify areas for improvement, and make data-driven recommendations.Bachelor's degree in Business Administration, Marketing, or relevant work experience.2+ years proven experience in account management, sales, or business development within the pharmaceutical industry.Strong understanding of pharmaceutical products, regulations, and market dynamics.Excellent communication, negotiation, and interpersonal skills.Ability to think strategically, analyse data, and develop actionable insights.Proficiency in Microsoft Office suite and CRM software.Ability to travel as needed.
Planning Supervisor, AU & NZ Fan Support
Live Nation, Melbourne/Naarm, Any
Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM