Overview of salaries statistics of the profession "Customer Service Team Leader in Australia"

Do you love working within a busy and vibrant environment? Do you enjoy spending your day talking and helping people? We are currently accepting expressions of interest for Full Time and Part Time Gaming Machine Attendants! The role:Think flashing lights, a whir of spinning reels accompanied by loud beeps and chimes! As you can imagine this isn't your typical workplace!  Our amazing Attendants are based on the main gaming floor within the casino set amongst all the action and they ensure our Gaming Machine customers have the best experience each and every time they come to visit! You'll spend your day roaming the area making sure everyone is happy and having fun. You'll assist customers by hosting, accurately completing all transactions, minor machine repairs (which you'll be fully trained on) and maintaining a clean environment fit for royalty. You'll be walking a fair bit during your shift (usually anywhere between 5-8km) so this role isn't for the faint-hearted but if you love the thought of working up your step count whilst at work - look no further!You:First and foremost, you'll be passionate about customer service and will understand the importance of managing sensitive and confidential information. You'll be a natural at anticipating customer needs, managing problems with ease and providing quality service with flair.  You'll be a confident communicator and will have an outgoing, friendly and positive nature. You'll have an eye for detail, and a mature attitude -knowing when to use your own judgement and when to escalate.The must-have's:As the role is based within the Casino, you'll need to be at least 20 years of age. We'd also need someone with flexible availability to work across our operation. Shift times can start between 6am-8pm Monday-Sunday and we're particularly looking for people who have strong availability to work evenings/nights between Friday - Tuesday.About us:Our vision is to be the leader in gaming, entertainment and hospitality in our communities. Not only will you be working with great people you'll also enjoy heaps of benefits such as cheap car parking, subsidised medical insurance and $2.50 meals in our staff cafeteria, plus fantastic career opportunities! If this sounds right up your alley, get applying today!Is it time for your big win? Press the button, spin that reel and take the pay-out! Come and join our awesome team!At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.              

A bit about usSkyCity Hotel is a 4.5 star luxury Hotel and is one of New Zealand's most popular hotels, located in the heart of SkyCity.  We are very busy and an amazing opportunity has arisen to become a vital part of our dedicated Concierge team.A bit about the role:As a Concierge, you will be responsible for ensuring guests receive exceptional service by sharing your wealth of knowledge of what to see and do around Auckland as well as overseeing daily activities of our Porters as well as providing support and preparing rosters to ensure the delivery of exceptional customer service is flawless. Note that this is for a 12 month fixed term.A bit about you:Your excellent communication skills, genuine passion for the hotel industry and people will be vital and previous experience in a similar role, preferably within a 4 or 5 star environment is an absolute must.  This is your chance to step up in your career as a Concierge and make your mark at one of New Zealand's most popular hotels.What's great about working at SkyCity:A supportive and diverse company cultureWork with people who care, are driven and energeticMedical insurance$2.50 cooked meals in our staff cafeteriaHeavily discounted staff car parking and dry cleaningCareer progressionDiscounts at our outletsFree trips for you plus one as many times as you like up the Sky TowerYou'll get to be a key part of our fun team who work hard for our guests.  As an employer, we actively encourage your career development and expect our leaders to play a big part in developing their teams.  At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.If you are passionate about Hotels and want to work for a great company please apply online or for further information please call Sandi Riches on 09 363 6454.

About us:Keeping a fast-paced, ever-changing business like ours ticking requires a dedicated, energetic, results-focused team of ICT professionals, because technology touches EVERY part of the employee and customer experience.  The complex, diverse nature of our business is reflected in our infrastructure and we're working hard to continue to deliver excellent ICT services across Australia and New Zealand. About the role:The Product Category Leader focuses on aligning activities and resources for the strategy planning, design, build and operate activities for a product line/s. The role leads through influence not position and works closely on a day-to-day basis with the Product Owners and Business Owners alike.   The role is charged with identifying and eliminating non-value added activities and events in terms of waste or delays. Delivered products and services must meet or exceed customer expectations and levels of service. As well as an increase in product quality, lead teams to faster time-to-market, and improved operating performance measured by key customer and financial indicators.  This role will have direct people management and capability responsibilities.About you:To be successful you'll have a proven ability to develop a strong leadership brand evidenced by the ability to relate to people across all levels of the organisation and the ability to influence the decision making process.  You'll have over ten years Delivery and people leadership experience with proven experience with at least three of the following: Agile, DevOps, Kanban, Product Ownership, Lean UX, Lean Start up and Waterfall.  Working knowledge and understanding of modern product development principles and practices is essential, as is a strong financial and commercial acumen and a proven ability to manage both Capex and Opex budgets to agreed performance targets.  Experience of partnering with business leaders in either Hospitality or Gaming portfolios would be preferred but is not a necessity.If you're interested in joining  our team and making a difference, please apply online today At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce. We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs. 

About us:Keeping a fast-paced, ever-changing business like ours ticking requires a dedicated, energetic, results-focused team of ICT professionals, because technology touches EVERY part of the employee and customer experience.  The complex, diverse nature of our business is reflected in our infrastructure and we're on a mission to transform the way we deliver ICT services across Australia and New Zealand.  This is your chance to be part of that change!About the role:As Senior Data Warehouse Developer you'll be responsible for business, intelligence consulting and solutions, reporting and analytics operations, optimising efficiency and effectiveness.  Being an evangelist and thought leader, working with our business teams to enable SKYCITY Entertainment Group to fully realise the value and benefits of it's information resources. A bit about you:To be successful you'll have proven leadership experience along with technical knowledge in Wherescape, Red ETL tool or similar, Oracle, Business Objects and Microstrategy.  You'll be self driven and proven experience working in a fast-paced environment. If you're interested in joining our team, take a look at the position description below and APPLY TODAY!

Are you TERRIFIC with customers and would love to work with a close knit team? Then this may be the role for you! As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.  About SkyCityAt SkyCity, it's our vision to be the leader in gaming, entertainment and hospitality in our communities.  We are one of Australasia's most popular casino and hospitality destinations.A bit about the role:As Service Desk Analyst, you'll provide support for incident resolution and request reported to the Group ICT Service Desk via phone, email or in person.A bit about you:You'll have Level 1 IT skills and be comfortable working with a 24/7 rostered environment.  Excellent customer service is essential, as is strong communication skills and a desire and ability to problem solve. What's great about working at SkyCity?A supportive and diverse company cultureWork with people who care, are driven and energetic$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)Heavily discounted staff car parking and dry cleaningSubsidised medical insuranceCareer progressionDiscounts at our outletsAt SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.              We are a fast-paced, ever-changing business so if you're interested in joining our hard-working team, please apply online. 

Full time, Permanent Role for Recent Graduates|$65,000 Salary PackageOur client is a leading name in the financial services industry, specialising in insurance solutions. Renowned for their commitment to excellence and client-focused approach, they offer comprehensive services tailored to meet the diverse needs of their clientele. They are passionate about training recent Graduates in Economics / Finance who have a true drive to grow in this field with ongoing training and support.As a Customer Service Administrator, you'll handle inbound and outbound calls to customers, providing assistance with various financial services inquiries, including policy details, claims processing, onboarding and account management.While recent graduates are welcome, we seek individuals with a strong dedication to customer satisfaction, excellent communication skills, and the ability to quickly grasp financial concepts. You will be responsible for maintaining accurate records of interactions, ensuring compliance with industry regulations and upholding the company's standards of service excellence.We are seeking recent graduates who are enthusiastic, eager to learn, and passionate about providing exceptional customer service. While prior experience in the financial services sector is not required, candidates should possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.This role offers an excellent opportunity for recent graduates to kickstart their career in the financial services industry and gain valuable experience in a dynamic and supportive workplace. If you're ready to embark on a rewarding career journey we encourage you to apply and join our esteemed team.Alternatively, if you have experience in financial services within Customer Service including superannuation, wealth management, insurance or banking, we will consider your application for other positions suitable that may arise.- Full time, on site permanent role for Recent Graduates- $65,000 salary package- CBD location on site- Ongoing supportive training and development in a dynamic and rewarding workplace

Some of the responsibilities for the Logistics Lead role include:Responsible for maintaining an effective distribution network capability. Responsible for all transportation modes including road carriers, marine and air operations.Drive high customer service performance standards and accountable for key KPI's including On-time Shipment, On-time Delivery, Inventory Record Accuracy and Cost-to-Serve.Assure integration and optimization of key work processes, systems and technology. Identifies solutions, initiatives, and tools to optimize logistics-supply chain cost and efficiency.Provide insight on regional market conditions and lead efforts minimize impact of supply chain logistics disruptionsEnsure compliance on all the trade regulations through the documentation of the requirements and the implementation of the corresponding proceduresDesign and manage the relationships with all the Third Party Logistics Service Providers supporting the International Trade Operations in relationships with PurchasingRecognized as a Subject Matter Expert in International Trade Regulations and provide consultation and guidanceContribute Customs expertise by identifying, analysing and measuring improvements to key processes and proceduresStrong base in logistics (INCO terms, compliance, customs) and sound base supply chain systems to engage organization with confidenceThe successful candidate for the Logistics Lead role will ideally have the following key skills & qualities:Background in Logistics - Strong understanding of Warehouse / Transport processesStrong base in Import / Export (INCO terms, compliance, customs)Previously managed 3PL relationsLeadership qualitiesDangerous Good certification ERP/SAP experience

The successful candidate will be responsible for the following:Support the development of a procurement plan aligned with the business's objectives, emphasizing the cultivation of strategic service partnerships.Efficiently consolidate and manage national procurement spend, categorize expenditures, and optimize supplier relationships while effectively communicating with internal and external stakeholders.Ensure the effective implementation of procurement practices, focusing on sustainability, ethical standards, and cost management, while actively participating in continuous improvement initiatives and policy implementation.Analyze data from various sources to develop alternative courses of action based on logical assumptions and factual information, considering organizational values, objectives, and customer requirements.The successful candidate will posses the following:Possess relevant tertiary qualifications in business or a related field, or demonstrate 3-5 years of experience in ICT/Corporate Services Procurement.Exhibit exceptional stakeholder management abilities, fostering strong business relationships internally and externally, with a demonstrated willingness to learn and adapt.Demonstrate a strong understanding of indirect strategic sourcing, contract development, supplier management, and procurement metrics reporting, utilizing these skills to formulate effective procurement strategies.

Reporting to the Area Manager, this role will have a key focus on creating and implementing a sales strategy for the East Coast of Australia. It requires close coordination with the operations team to deliver tailored solutions that meet customer needs. Teamwork is essential, with active collaboration among colleagues from different parts of the business. Building and maintaining strong customer relationships is a central aspect of the role, involving regular interaction with clients to understand their evolving requirements and cultivate lasting partnerships that contribute to the company's growth and success.To be considered for the position, your experience and knowledge will include the following:Significant experience in Oil & Gas services aligned to the solutions provided by ExproProven track record in engaging customers, delivering successful bids and building a credible brand linked to capabilityDeep network within the industryStrong technical capability - ideal hold a technical qualificationStrategically adept in adjusting and pivoting to market needsSales and Operations leadership experienceAlongside having the relevant experience, you will be a values led leader aligned to Expro's key values: Champion Safety, Embrace Teamwork, Be Accountable, Deliver Quality, Partner Customers, Communicate Effectively and Seek Innovation.

​​Full-time permanent position | $65K per annum plus superLocated in Malvern | Close knit, hardworking and welcoming teamSouth Australian family owned and operated businessAbout the companyTrading for over 70 years, Routleys Bathroom Kitchen Laundry keep their customers at the heart of everything they do. A South Australian family owned and operated company, Routleys supply plumbing fixtures and kitchen white goods to the building industry, interior designers and home renovators. Employing over 47 staff, Routleys concentrate on providing the best possible products, and advice given from experienced and qualified Interior Designers and Consultants. The beautiful showroom and offices are in a prime location on Unley Road. About the roleAs the Customer Service Liaison Officer – Builder, your primary focus will be to make life better for the customer with simple solutions to resolve their problems and needs. You will liaise with builders as well as suppliers and internal departments to provide timely and accurate delivery of goods. This role is offered on a full-time permanent basis and the working hours are Monday to Friday, 8am to 5pm. This is an outstanding opportunity to join the Routleys family.DutiesGeneral Liaison with:Suppliers to check delivery dates into the warehouseClients to arrange deliveries and collections and discuss any delays/problems with deliveriesWarehouse staff to organize timely deliveryInternal sales consultants as requiredInternal accounts department as requiredSkills & experienceVersatile professional with experience in customer serviceStrong MS Office suite knowledgeExcellent communication and organisation skillsWarm and friendly phone manner Experience in the building industry is advantageousCulture & benefitsHigh staff retention rate and excellent reputation in the industry Extensive training for continual growth and developmentGreat team environment with social activitiesBeautiful and modern offices How to ApplyClick APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Ruth Haren quoting reference number JO-2404-9244. Telephone enquiries are welcome on (08) 8100 8875. ​

​Full-time five-month temporary role in North Adelaide | Competitive salarySupport a range of operational & banking process functions | Off-street parkJoin a stable & supportive team that values career progression About the CompanyOur client is a not-for-profit Australian success story established in 1921. Working within the banking sector, they offer a range of savings accounts and charitable financial services, providing loans to churches, schools, aged care facilities and other organisations. Proud of their meaningful relationships and missional work with clients, they strive to help people and communities achieve their financial goals. About the RoleAs the Customer Service Officer, you will report to the Team Leader and support various operations functions. Central to your role is the daily fulfilment of providing customer service by answering telephone enquiries and handling administrative activities of opening and closing accounts. You will work within a team that supports their values and business objectives by providing tailored, quality services and ensuring high levels of support and advice are delivered to customers. Duties Answer customer phone and email enquiriesProvide exceptional customer serviceProvide personal advice regarding savings account productsAssist with opening and closing of accounts Assist with other core banking activitiesSkills & ExperienceExperience in banking or financial services desirableStrong verbal communication skillsExcellent customer service and communication skillsA high degree of self-motivation and independenceCulture & BenefitsPurposeful and stable culture with strong sense of communityWork for a company who pride themselves on providing an employee experience full of opportunitiesLocated in the heart of the North Adelaide shopping precinct with free on-site parkingTemporary position with the possibility of extensionHow to ApplyClick APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Joanna Slaven quoting reference number JO-2312-8971. Telephone enquiries are welcome on (08) 8100 8851.

Step into a purpose-driven role that taps into the heart of supporting strong familiesEarn between $97,124 to $118,172, plus superannuation and a tax-free salary packaging option up to $15,834Relocation support negotiable dependant on experienceBecome part of a team that fosters resilience, self-empowerment, and a sense of belonging to the community, ensuring that no one is left behind and that together, we create a brighter future for all.About Mallee Family CareAt the forefront of social justice and individual empowerment in the north-west of Victoria and far-west of New South Wales, Mallee Family Care is an organisation of real people making a difference since 1979. We have embarked on a mission to unlock human potential, stand firm against social barriers, support all families and foster a culture of equity and trust. Our dedicated team delivers tailored services across a vast region including Mildura, Swan Hill, and beyond, reaching out to those in exceptional need or facing vulnerable circumstances.With services offered in Local Government Areas spread across three states, our compassion fuels action. Our expansive network and rich history of impactful service have established us as a top employer of choice for those eager to contribute to a legacy of community enrichment. Through engaging extensively both internally and externally, we ensure that our journey towards advancing social justice is a collective endeavour.Come, be a part of Mallee Family Care, and redefine what’s possible when a noble mission aligns with unwavering commitment.To learn more about us, please visit www.malleefamilycare.org.auAbout the OpportunityMallee Family Care is seeking a full-time Team Leader - Family Support Services based in Mildura, VIC.This pivotal role, reporting to the Manager of Child and Family Services, is responsible for providing leadership, support, and mentoring to program team members to ensure the successful accomplishment of goals and objectives for various Family Support Services programs.More specifically, your responsibilities include but are not limited to:Leading and supervising a team of staff across various programs including Children with Complex Disability Support Needs and Specialist Disability Practitioner servicesContributing to the ongoing development of a dynamic, creative, and cohesive teamEnsuring that all service agreement KPIs and reporting requirements are met within timeframesProviding oversight of case management, support, information, advice, referral, advocacy, and group work activities to children, families, and carersEnsuring caseworkers are working within relevant program requirements, statutory case management requirements, and frameworksLeading the development and continuous improvement of practice and operational processes for relevant programsTo read the full position description, please click here.About YouTo qualify, you will need an accredited qualification at Degree Level or above in Social Work and at least 5 years experience in a senior or leadership role. A current driver's license, a willingness to travel, and preparedness to be accommodated overnight when required will also be essential.Additionally, the following skills and background will be highly valued:Ability to lead and manage a teamDemonstrated ability to train, coach, and support othersUnderstanding of Victorian Child Safe Standards and the Charter of RightsExperience and knowledge of the Orange Door and Child Protection systems, including knowledge of current Child Protection and other relevant legislationDemonstrated understanding of working with and acceptance by culturally diverse groups, particularly Aboriginal peopleThis role will be particularly suited to someone with previous casework experience, a solid understanding of child protection and demonstrated leadership experience.As our ideal candidate, you will possess the following soft skills that will make you succeed in this role: resilience, a solutions-focused mindset, and excellent communication skills. Your time management and organisational skills, along with a demonstrated awareness and commitment to working within the Best Interest Principles outlined in the Children, Youth and Families Act 2005, will also be crucial. These traits, along with your passion, empathy and commitment to supporting children and families across the child and family support/child protection continuum, will make you a perfect culture fit.This is a transformative opportunity for a proactive and supportive leader. We are looking for a candidate who is eager to make a substantial impact on the lives of children and families, embodying our values of dedication, inclusivity, and excellence in service delivery.About the BenefitsIn appreciation of your dedication, enjoy a competitive salary between $97,124 to $118,172 plus superannuation, negotiable based on experience, alongside notable benefits including:Relocation support negotiableSalary packaging of up to $15,834 tax-free, pro-rataRobust annual and personal leave allowanceEnhanced work-life balance with a 35-hour work week in a family-friendly organisationFlexible working arrangementsOpportunity for study leave grants for continuous professional developmentWellness package, discounted fitness memberships, and a confidential Employee Assistance ProgramAnd many more!Join a dedicated team committed to creating meaningful change and offering comprehensive support to families and children in North-West Victoria and South-West New South Wales. Seize this chance to make a real impact - Apply now!

Part-time courier driver position with an industry leader!Attractive remuneration package plus an outstanding range of benefits!Supportive team environment & great work/life balance!About the OrganisationSullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors over a geographic area throughout Queensland and New South Wales and employing more than 3000 people.With many employees enjoying a 20+ tenure, Sullivan Nicolaides Pathology delivers on the promise of learning development and career progression.Fostering a true culture of support, Sullivan Nicolaides Pathology maintains an open-door policy, with each employee playing a role in patient care driven to make sure a top-quality service is provided.About Your Next OpportunitySullivan Nicolaides Pathology currently has an opportunity for a part-time (2 days per week) Courier Driver to join their team in Lismore, NSW. Rostered hours are between 9:30 am - 7:00 pm Monday - Friday, with availability for on-call & weekend work.The successful candidate will have held a driving license for a minimum of 5 years and currently have no infringements recorded. You will have a proven background in customer service and be able to work effectively as part of a team.Preferred applicants will have a current working knowledge of Sullivan Nicolaides Pathology courier procedures. This position involves the use of Printers, Reports and Doctor Stores.About the Benefits - Perks of the JobSuccessful candidates will join a welcoming team of dedicated health professionals with a focus on patient care.Staff members will be given a chance to develop their skills through ongoing training, providing an avenue for career development and advancement.Sullivan Nicolaides Pathology offers the opportunity to be a part of a highly stable industry with significant ongoing growth.An attractive hourly rate will be offered to each successful applicant. In addition, permanent employees enjoy the following benefits:Parental and Adoption Leave - SNP staff receive 12 weeks of paid maternity and adoption leave per E.B.A.Employee Assistance Program - a free, confidential and voluntary counselling service provided as a resource to employees of Sullivan Nicolaides Pathology, as well as immediate family, with the aim of assisting with the resolution of personal and work-related problems that affect quality of life or work performancePrivate Health Insurance - Staff have access to discounted private health insurance through Bupa, HCF and Medibank PrivatePathology Services - staff and their immediate family (their children, partners and their parents) have access to bulk-billed Pathology ServicesX-Ray Services - staff and their immediate family (their children, partners and their parents) have access to bulk billed X-rays and other diagnostic imaging through Queensland X-RaySmoke-Free Workplace - For those staff wanting to use nicotine replacement therapy in quitting, management provides financial assistance towards the cost of nicotine replacement patches.This is your chance to join a leading pathology company and enjoy outstanding benefits! Don't miss out ‐ APPLY NOW!Please note: Vaccination against COVID-19 is mandatory for this role.

FLSmidth, a global leader founded in Denmark in 1882, specializes in providing innovative solutions for the mining and cement industries. With over 9,000 employees and a presence in 60 offices worldwide, FLSmidth offers a comprehensive range of equipment, services, and technologies to optimize operations and promote sustainability. Their commitment to customer satisfaction, industry expertise, and innovation solidifies their reputation as a trusted partner in the global mining and cement sectors.Proven experience in sales management, preferably within the mining or mining services sector.Strong communication, negotiation, and customer relationship-building skills.Technical understanding of mining equipment and familiarity with FLSmidth products.Proficiency in strategic planning, budgeting, and sales activities.Capacity to work autonomously and collaboratively within a team.Analytical mindset with excellent problem-solving abilities.Willingness to travel domestically and internationally as required.Adaptability to navigate changes within the business environment and industry trends.Commitment to maintaining high levels of professionalism, integrity, and customer service.

About Our ClientWith a clear strategy for growth and an unwavering commitment to quality, Cork Supply Australia & Studio Labels (part of the Harv81 Group) is a global leader in the sourcing, production and supply of Cork, Oak, Capsules, Closures, and Labelling products, servicing the Australian wine industry. After successfully completing a Strategic Review resulting in the development of their 5-Year Global Strategic Plan, partnering with customers and fostering long-term relationships, it has been determined to commence a national search and recruitment process to appoint a high-caliber Chief Executive Officer as the organisation embarks on the next phase of growth.About The RoleReporting to the Internationally based President, the role is charged with strategically implementing and executing the growth strategy through leadership of the team, contact with key customers and commercial partners, building brand awareness, leading growth initiatives, marketing capability and operational effectiveness. With full P&L responsibility for all Revenue, Finance and Operational activities, the successful candidate will have responsibility for the daily management of operations across the entire Cork Supply Australia and Studio Labels product and services portfolio. With highly developed communication capabilities and an engaging presence, specific responsibilities of this critically important role will include;• Achievement of Revenue, Gross Profit and EBITDA budgets• Organisational leadership and performance management• Cultivating and building long-term relationships• Championing growth and,• Preparing and delivering company business plansJob RequirementsAbout You - The Successful CandidateAs the ideal candidate you will have extensive leadership and operational management experience, coupled with the ability to identify and develop opportunities for growth, through the development of a high-performing and accountable culture. Comfortable operating in a matrix management reporting structure, dealing with ambiguity, and competing priorities you will display natural motivation, drive, tact, poise, and strong EQ skills. Ideally, with a recognised degree-level qualification in Commerce or Finance you will have demonstrated success in similar CEO/ General Management or Operations roles gained within the Wine/ Beverage, Manufacturing, Production, Labelling, Packaging, FMCG or aligned sectors, with experience in Lean Manufacturing and ISO Accreditation.Naturally, you'll need a strong analytical skill set, sharp commercial acumen, supported by excellent leadership development capabilities, communication, and negotiation skills.If you’re prepared to roll up your sleeves, lead the business through its next chapter of growth and possess an energetic can-do attitude, then we encourage you to apply. In return, a competitive salary package will be negotiated, including ongoing professional development within an organisation that has a rewarding culture and excellent team environment.Confidential enquires can be made to Roland Roccioletti, Managing Director Future Proof Advisory by phoning 0417807475 quoting Reference Number 56/CEOConfidential applications via email using the 'APPLY FOR JOB' link above.

Convenient CBD Location with Working From Home Hybrid Flexibility |$140,000 - 150,000+ super (pending experience) Our client, a leading software platform for the property management industry, is on a mission to redefine industry standards through innovation. With a focus on fostering a culture of growth and empowerment, they're seeking a skilled Customer Support Group Manager to join their team.The main responsibilities will include but not limited to:Lead, organise, and inspire a growing Customer Support GroupPossess a problem-solving mindset and collaborate closely with operational, product and technical teams to enhance the customer product experience.Work with internal stakeholders to ensure continuous improvement in our customer service levelsThrive in cross-functional teams within a dynamic work environment.Serve as a mentor and escalation point for customer issues, ensuring swift and effective resolution.Foster a positive and vibrant culture within the support group.Analyse data trends to identify opportunities for efficiency improvements and establish internal feedback loops for ongoing enhancements.Develop and maintain reporting tools and dashboards to monitor activity, uncover trends, and provide insights for long-term solutions.Provide professional development, training, and mentorship to support team leads.Uphold and surpass customer expectations in alignment with our service level agreements.Define pathways for customers to self-serve, minimising the need for direct engagement, and take ownership of the support knowledge base.We're in search of a passionate and energetic Customer Support Group Manager to lead and scale a high-performing team dedicated to delivering world-class support to our diverse user base. You are an experienced technical leader with 5+ years of team management experience in fast-paced customer support environments across multiple levels. Championing a customer-centric approach, you strive for excellence in every interaction and have a proven track record in building and leading customer-facing support teams. Your strong leadership, problem-solving, and analytical skills, coupled with your ability to collaborate across teams, makes you an ideal candidate. Success in this role requires a knack for optimising processes, achieving KPIs, and leveraging data to drive superior outcomes for our customers. Additionally, your experience in providing quality support for both B2B and B2C SaaS and/or other technology platforms, along with your strong planning, organising, and conflict resolution skills, will be invaluable in maintaining a positive and vibrant culture within the support group.- Permanent Full-time Role- Dynamic, innovative and growing business- $140,000 - $150,000 + super (pending experience)- CBD Location with WFH options Hybrid