Overview of salaries statistics of the profession "IT Support Desk Team Leader in Australia"

Are you TERRIFIC with customers and would love to work with a close knit team? Then this may be the role for you! As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.  About SkyCityAt SkyCity, it's our vision to be the leader in gaming, entertainment and hospitality in our communities.  We are one of Australasia's most popular casino and hospitality destinations.A bit about the role:As Service Desk Analyst, you'll provide support for incident resolution and request reported to the Group ICT Service Desk via phone, email or in person.A bit about you:You'll have Level 1 IT skills and be comfortable working with a 24/7 rostered environment.  Excellent customer service is essential, as is strong communication skills and a desire and ability to problem solve. What's great about working at SkyCity?A supportive and diverse company cultureWork with people who care, are driven and energetic$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)Heavily discounted staff car parking and dry cleaningSubsidised medical insuranceCareer progressionDiscounts at our outletsAt SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.              We are a fast-paced, ever-changing business so if you're interested in joining our hard-working team, please apply online. 

Step into a purpose-driven role that taps into the heart of supporting strong familiesEarn between $97,124 to $118,172, plus superannuation and a tax-free salary packaging option up to $15,834Relocation support negotiable dependant on experienceBecome part of a team that fosters resilience, self-empowerment, and a sense of belonging to the community, ensuring that no one is left behind and that together, we create a brighter future for all.About Mallee Family CareAt the forefront of social justice and individual empowerment in the north-west of Victoria and far-west of New South Wales, Mallee Family Care is an organisation of real people making a difference since 1979. We have embarked on a mission to unlock human potential, stand firm against social barriers, support all families and foster a culture of equity and trust. Our dedicated team delivers tailored services across a vast region including Mildura, Swan Hill, and beyond, reaching out to those in exceptional need or facing vulnerable circumstances.With services offered in Local Government Areas spread across three states, our compassion fuels action. Our expansive network and rich history of impactful service have established us as a top employer of choice for those eager to contribute to a legacy of community enrichment. Through engaging extensively both internally and externally, we ensure that our journey towards advancing social justice is a collective endeavour.Come, be a part of Mallee Family Care, and redefine what’s possible when a noble mission aligns with unwavering commitment.To learn more about us, please visit www.malleefamilycare.org.auAbout the OpportunityMallee Family Care is seeking a full-time Team Leader - Family Support Services based in Mildura, VIC.This pivotal role, reporting to the Manager of Child and Family Services, is responsible for providing leadership, support, and mentoring to program team members to ensure the successful accomplishment of goals and objectives for various Family Support Services programs.More specifically, your responsibilities include but are not limited to:Leading and supervising a team of staff across various programs including Children with Complex Disability Support Needs and Specialist Disability Practitioner servicesContributing to the ongoing development of a dynamic, creative, and cohesive teamEnsuring that all service agreement KPIs and reporting requirements are met within timeframesProviding oversight of case management, support, information, advice, referral, advocacy, and group work activities to children, families, and carersEnsuring caseworkers are working within relevant program requirements, statutory case management requirements, and frameworksLeading the development and continuous improvement of practice and operational processes for relevant programsTo read the full position description, please click here.About YouTo qualify, you will need an accredited qualification at Degree Level or above in Social Work and at least 5 years experience in a senior or leadership role. A current driver's license, a willingness to travel, and preparedness to be accommodated overnight when required will also be essential.Additionally, the following skills and background will be highly valued:Ability to lead and manage a teamDemonstrated ability to train, coach, and support othersUnderstanding of Victorian Child Safe Standards and the Charter of RightsExperience and knowledge of the Orange Door and Child Protection systems, including knowledge of current Child Protection and other relevant legislationDemonstrated understanding of working with and acceptance by culturally diverse groups, particularly Aboriginal peopleThis role will be particularly suited to someone with previous casework experience, a solid understanding of child protection and demonstrated leadership experience.As our ideal candidate, you will possess the following soft skills that will make you succeed in this role: resilience, a solutions-focused mindset, and excellent communication skills. Your time management and organisational skills, along with a demonstrated awareness and commitment to working within the Best Interest Principles outlined in the Children, Youth and Families Act 2005, will also be crucial. These traits, along with your passion, empathy and commitment to supporting children and families across the child and family support/child protection continuum, will make you a perfect culture fit.This is a transformative opportunity for a proactive and supportive leader. We are looking for a candidate who is eager to make a substantial impact on the lives of children and families, embodying our values of dedication, inclusivity, and excellence in service delivery.About the BenefitsIn appreciation of your dedication, enjoy a competitive salary between $97,124 to $118,172 plus superannuation, negotiable based on experience, alongside notable benefits including:Relocation support negotiableSalary packaging of up to $15,834 tax-free, pro-rataRobust annual and personal leave allowanceEnhanced work-life balance with a 35-hour work week in a family-friendly organisationFlexible working arrangementsOpportunity for study leave grants for continuous professional developmentWellness package, discounted fitness memberships, and a confidential Employee Assistance ProgramAnd many more!Join a dedicated team committed to creating meaningful change and offering comprehensive support to families and children in North-West Victoria and South-West New South Wales. Seize this chance to make a real impact - Apply now!