Overview of salaries statistics of the profession "Technical Support in "

BASIC QUALIFICATIONS- • Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 10+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.DESCRIPTIONAs a Senior Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.You have demonstrable experience in providing operational best practice guidance in four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You have internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:* Act as a single point of contact to Enterprise Accounts* Understand your customers outcomes and business goals* Make AWS service improvement recommendations that fit with your customer strategy and architecture* Evaluate, analyze and present periodic reviews of operational performance to customers* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning* Champion and advocate for customer requirements within AWS (e.g. feature request)* Participate in customer requested meetings (onsite or via phone)* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns* Share knowledge and innovate with some of the leading technologists around the world* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible* Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- • Computer Science or Math background.- • Working knowledge of software development practices and technologies- • Experience working with AWS technologies- • Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 10:02 PM

If you’ve ever considered catapulting your career in the aviation industry – now is the perfect time to take off with Jetstar’s Boeing 787 Mid-Life Renewal Program as we embark on a new era of redefining our Boeing 787 fleet to enable longer-haul, low-cost flying. Join us as we soar to new heights!The Opportunity Jetstar is currently looking for a suitably qualified Lead Technical Specialist to act as the focal point for multiple OEMs, MROs, and Part 21 organisations to ensure a smooth transition of technical services function between Boeing Programs and operations is delivered. This role is vital in providing coverage for all aspects of Technical Services and minimising impact on operations due to the Program.In this position, your responsibilities will span all critical areas, including aircraft systems, avionics, cabin, mechanical systems and structures. You will need to demonstrate strong leadership by collaborating and partnering with various Jetstar internal and external stakeholders.                                                       Reporting to the Boeing Technical Services Manager, responsibilities for this role will include:Acting as the B787 CAMO technical focal, ensuring safe, reliable, and compliant management in accordance with Jetstar’s policies and procedures. Liaise with relevant vendors to develop and embody design changes to the fleet to support modifications and enhancements, including but not limited to Cabin, Avionics, Structures, Mechanical Systems and e-enabling. Technically assess service literature from a large range of regulators and Original Equipment Manufacturer (OEM) documentation.Make strategic decisions on modification programs (based on safety, reliability, and compliance) for the fleet and oversee them from initial assessment through pre-planning and post-embodiment effectiveness review.Provide technical advice, documentation, and AOG support when required to support the Maintenance Operations Centre and Jetstar Part 145 AMO.Work with internal and external stakeholders to identify and actively manage all fleet reliability and safety threats.Work with MRO Technical Coordinators to support heavy maintenance checks with technical expertise and advice.To be successful in this role, you will possess the following skills & experience:Prior experience in major aircraft modification or EIS/EOL projects.Strong experience leading ITCM, PDR, CDR, and FAI for aircraft seat and/or cabin modifications.Qualifications as a Professional engineer (degree) or Aircraft Maintenance Engineer with a minimum of 4 years relevant experience post completion of education.Technical experience working with the Boeing 787.Ability to communicate & negotiate effectively with internal and external stakeholders.Process-driven, with experience in constructing new processes to deliver business goals.Highly motivated with a learning mindset.Able to build effective working relationships.Experience in TRAX Maintenance Information System. What’s in it for youOur team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Access to a range of salary packaging and leave benefits.As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.Structured programs and resources to support your health and wellbeing and development.Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.Salary: Inquire. Date posted: 03/31/2024 08:25 AM

BASIC QUALIFICATIONS - Bachelor's degree or relevant work experience in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering - 7-10 years of work experience in design, construction or program management in mission critical facilities. - Be able to read and interpret construction related drawings for all disciplines. - Possess demonstrable leadership and problem solving skills. - Be a motivated, highly dependable individual with limited oversight. - Ability to evaluate the constructability of new technologies, and determine construction methods of data center equipment and facilities. - Ability to carry new design concepts through exploration, development, and into deployment/mass production. - Ability to define data center system-level architecture, specify/document performance and equipment requirements to vendors and contractors, communicate conceptual designs, and create/maintain project documentation before, during and after construction - Ability and willingness to think outside of the box to find creative and innovative solutions prior to and during the construction process to reduce costs and schedules with no impact on quality and reliability. - Possess excellent communication skills and have an attention to detail, and be able to maintain high quality standardsDESCRIPTIONThis position will be based in Melbourne. The Data Center Construction Manager (CM) is responsible for managing some of the most technical, cost efficient, and fast paced construction project schedules achievable. Amazon Construction Managers are constantly challenged to drive continuous improvement and deliver the highest quality, most technically efficient data centers in the world.As a Data Center CM you will be a part of highly creative, efficient team tasked with tackling the most fascinating and challenging problems in building Amazon data facilities. Amazon CM's are always at the forefront of the construction industry in terms of innovation, and maintain a focus to deliver the most innovative products to our customers.Our data centers are industry leading facilities in terms of energy efficiency and cost effectiveness. The Data Center CM is ultimately responsible for the day to day construction oversight and management of the contractors. The CM will also be utilized as a leader in their specific discipline (construction management, building services, architectural, electrical or mechanical engineering) and be responsible as a team member for delivering construction of some of the most sophisticated electrical and mechanical systems in the world.At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling towers. We are diverse, upbeat, creative, team-oriented construction professionals working on a daily basis to develop data centers that are changing the face of data facilities.Responsibilities of the Data Center Construction ManagerAt Amazon we are a global team responsible for the design and operation of industry leading, geographically diverse, large scale critical facilities. Each team member is a highly motivated individual with demonstrated construction management and analytical expertise in the areas of complex, mission critical facilities. Daily responsibilities will include all aspects of the entire data center lifecycle construction starting with the site feasibility, through the procurement of the design teams and design review, daily construction oversight, and commissioning of completed facilities.The Data Center CM will be responsible for:- Project management and oversight of construction related activities for new builds or general capital projects in Melbourne. This will include the ownership of the project scope, timeline, and budget.- Driving costs down and schedules shorter while maintaining quality.- Provide Construction Management for specific initiatives aimed at increasing the resiliency of our data centers.- Review of constructability of electrical and mechanical system and buiding designs associated with the construction of new data centers or the optimization of existing data centers.- Creation of project scope and equipment requirements, assist with request for proposals, and capital requests.- Total project quality including the assisting with commissioning and integrated system testing and oversight of the execution of the project.- Issue/Manage the Request for Information process during construction and coordinate construction administration with engineers- Recording and reporting key metrics to team members and management.- Concurrently managing multiple projects including new data center building and capital improvement projects associated with existing data centers.- Operational support of installed facilities including review of procedures, best practices, and maintenance initiatives.- Be a leader within the group as well as within internal and external teams that support the data center.- Travel to datacenter sites for electrical systems audits, mechanical system reviews, constructability reviews, startup testing, and full commissioning, as required.- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearancesKey job responsibilitiesDeliver high quality low cost Data Centers for the AWS Cloud. Our Construction Managers are highly skilled professionals with a passion for delivering for Customers. A day in the lifeAWS Construction Managers lead the delivery of our Data Center projects. They work closely with Internal Stakeholders and Contractors, resolving project issues, managing RFIs, Change Orders and other key delivery functions. Our CMs spend the majority of the week on site working closely with our vendors to drive project outcomes.We are open to hiring candidates to work out of one of the following locations:Melbourne, AUSPREFERRED QUALIFICATIONS - Experience directly related to the design or construction of large data center facilities, either colocation or client owned/operated. - Previous vendor and contractor/subcontractor negotiation and management skills associated with construction and project execution. - Experience with fast track design/build projects and or multiple significant upgrade projects. - Experience with large scale technical operations or compute farms. - Knowledge of Australian building codes and regulations including Fire Codes, Building Codes, Energy Efficiency Codes, Sanitary Codes and Safety Codes. - Knowledge and experience with large scale mechanical and power systems. - Experience in power and mechanical system reliability and risk assessment studies (SPOF) - Experience with mechanical air handling units, power management and power monitoring systems - Work experience with global international companies, both in larger APAC region and within US based organizations.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:19 PM

Earn an attractive remuneration package ranging between $110,000 - $120,000 plus superannuation.Drive infrastructure and asset projects in close collaboration with local Operations Managers and Consultants, directly contributing to community development Benefit from a comprehensive range of perks, including relocation assistance, remote area allowance, salary sacrifice options, 6 weeks of annual leave plus 10 days of personal leave, and more!Our passion for community is at the heart of everything we doOur vision is to be a leader within the Australian Local Government and develop a broad range of strategies that will help shape our vision for the region through excellent service delivery and community engagement. We also aim to build one of Australia's most sustainable, vibrant, and diverse regions. Victoria Daly Regional Council runs a range of programs to engage the Indigenous communities.For more information, please visit our website: https://www.victoriadaly.nt.go... you’ll make a differenceVictoria Daly Regional Council is seeking a full-time Infrastructure and Asset Manager based in Katherine, NT. This role supports and assists the Director of Council Operations in the provision of infrastructure asset management, civil & capital works, and operational services to ensure high productivity and effective staff supervision across the region.More specifically, your responsibilities include but are not limited to:Providing high-level administrative and technical advice on infrastructure managementManaging and supporting the infrastructure and planning teamDeveloping and implementing asset management and replacement plansManaging the asset management budget, including forecasting and reportingPreparing and reviewing asset management plans and schedulesEnsuring compliance and quality in project and contract managementPlease click here to see the full position description.As the Victoria Daly region has a large Aboriginal and Torres Strait Islander population, you will need to ensure cultural sensitivity and awareness across all activities.What you’ll bring to the teamTo be considered for this role, qualifications or extensive experience in Project Management, Asset Management, and/or Procurement is required. Having a Certificate IV in Construction, Civil, Mechanical, or equivalent is desirable but not essential.Additionally, the following skills and background will be highly valued:Extensive knowledge of contract and project managementDemonstrated ability to forecast, develop, and manage budgetsProficiency in writing complex, non-standard documentsAdministration and financial management knowledge and skillsStrong planning and organisational abilitiesKnowledge of procurement practices and legislative requirementsAbility and willingness to travel to remote communitiesPrior experience working in a remote community or regional council (highly desirable)Work Health & Safety understandingAs our ideal candidate, you will possess strong communication skills, the ability to coordinate with internal and external stakeholders, and the capability to review and streamline practices. This role demands a strategic thinker and an adept leader capable of managing multiple functions daily and adapting to change.This is a transformative opportunity for a dedicated professional eager to make a significant impact in regional development and infrastructure management. We are looking for someone who is not only skilled in their field but also a perfect fit for our collaborative and forward-thinking team.A rewarding role - in more ways than oneIn addition to a competitive salary of circa $110,000 - $120,000 per annum + superannuation, the successful candidate will enjoy rewarding work in a part of the world rarely seen by outsiders. You will also receive access to a range of additional generous perks, including:Relocation assistance available up to $5,000 - let us help you make Katherine your new homeRemote area allowance of $1,164.67Salary sacrifice options available - increase your take-home pay6 weeks of Annual Leave + 17.5% Leave Loading10 days of Personal LeaveTravel allowancesFlexible working arrangementsPaid training and study leaveOngoing professional development opportunities - the Council actively supports the career progression of its employees through internal hires for leadership positionsReady to Apply?Are you experienced in Project Management, Asset Management, and/or Procurement and looking for a role where you can support diverse programs and remote communities? Apply Now!

BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Information Technology or related fields.- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).- Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc. - Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon's robotic services, applications and platforms. We are expanding our team to Melbourne, Australia and are looking for an experience technical manager to help us kickstart operations in this region.As a manager you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state of the art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situation and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good!Important! Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.Key job responsibilities- Manage, recruit, interview, hire, coach and mentor directs.- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).- Create and maintain a healthy and positive work culture.- Implement, establish and meet departmental and company goals to improve business outcome.- Identifies problem areas and works to implement solutions to effectively resolve them.- Evaluate employee performance and systems to identify trends and recommend improvements.- Contributes to team efforts as needed to achieve desired results.- Acts as an escalation point and incident manager during critical high severity escalations.As Amazon maintains a very high performance bar, managers may find themselves having do adapt to any given situation and embody different types of roles. Depending on the context they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment. - 3+ years of relevant engineer technical support hands-on experience.- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.) - Relevant Service/Project Management Certifications may present an advantage (ITIL etc)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:19 AM

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce, and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.At Ticketmaster Fans come first. We care passionately about our fans interaction with our service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience.We support and guide fans by delivering exceptional service because live only happens once.THE JOBReporting to the Manager of Knowledge Management, the Analyst of Knowledge Management team will be part of the Fan Experience teams. This role will play an integral part in our long-term objectives to deliver a best-in-class experience for our fans. The role will be to implement improvements in the Knowledge management tool, in line with the Knowledge management strategy. Collaborating with the Knowledge support team members and partnering with the Manager and Head of Knowledge Management to ensure our agents have the right processes, guidance, and supporting documentation to drive the best outcomes for our fans.The Analyst will manage, create and publish knowledge content in line with the Knowledge Management principles.Will obtain and evaluate information, both internally and externally, identifying areas of improvement and opportunities to ensure ongoing knowledge is maintained, as well as identifying and recommending opportunities for agent success.WHAT YOU WILL BE DOINGThis role will require supporting the Knowledge Management team to ensure agent success with written documentation of processes and procedures. Create and publish content in line with strategic plans, including periodic reviews. Ensure knowledge content is relevant, maintained & aligned following the knowledge framework.Seek and Assess feedback on the effectiveness of all knowledge content to foster improvement ideas that are aligned with agent and fan success.Work across multi-lines of business to ensure high standard of capabilities enabling subject matter expertise across Fan Experience, Ticketmaster.Act as an ambassador for knowledge management across the business.Supporting the Agent Experience and the Knowledge Management strategy, including the design and delivery for the full end to end Lifecyle acrossKnowledge environment - ensure all Knowledge content is well organized and easily accessible.Knowledge framework - ensure all Knowledge content is effective, accurate, and legible.Knowledge interventionsKnowledge improvement ideasWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Strong written and verbal communication skills.Strong attention to detail. A strong understanding of the ticketing and live entertainment industries that we operate in.Experience with Microsoft Word and Excel. Experience with Smartsheet is a plus.You will need to have a comprehensive understanding in all contact centre tools and support models with a proven track record.Organized and efficient, pro-active attitude.Has strong communication skills.Able to adapt to constantly changing challenges in a fast-paced environment.Resourceful, self-disciplined and driven.Team player.YOU (BEHAVIOURAL SKILLS) Rock Solid Reliability - Must be able to earn the trust of clients, co-workers and fans; by setting clear expectations; and delivering high-quality work on time and on task. Must be willing to take the time to do things right. Act with Integrity - As a leader, I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely. The successful applicant should be well organized, have good written and verbal communication skills, and be sensitive to customer frustrations with technology issues.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#LI-hybridSalary: . Date posted: 04/16/2024 09:28 AM

Be part of a growing business and achieve fantastic outcomes for our clientsEnjoy a competitive salary starting from $120,000, negotiable based on skills and experience, plus benefits!Ongoing learning and development opportunities are on offer!About the GPK GroupEstablished in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions.GPK Group aspires to be Australia and New Zealand's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency.About the opportunityGPK Group is seeking a full-time Technical Solutions Architect based in Melbourne, VIC.This pivotal role bridges the gap between business challenges and technological solutions, reporting to the Innovations Manager, and is responsible for defining requirements, creating solutions, and mentoring colleagues to deliver projects to specification.More specifically, your responsibilities include but are not limited to:Defining GPK Group and/or customer requirements and creating innovative solutionsDocumenting solutions by way of specifications for approvalDeveloping and delivering solutions or providing guidance and mentoring to enable colleagues to deliverEnsuring GPK Group's solutions and custom applications are secure, stable, and scalableDeveloping the knowledge, skills, and experience of colleagues for collective success and growthContributing ideas to improve products, services, policies, processes, systems, and reportingGPK Group invites suitable applicants from outside Melbourne to apply as we also have offices in Brisbane, Perth and Adelaide!What you'll bring to the roleTo qualify, you will need a relevant degree in Information and Communication Technology (ICT). You must also have at least 3 years of experience in solutions architecture. Proficiency in Microsoft technologies, particularly Azure, is crucial for developing cloud solutions and will be key to succeeding in this role.Individuals with experience at Managed Service Providers (MSPs) or in cloud-based engineering will find this role especially rewarding and well-suited to their skills. Moreover, this role is particularly suited to candidates who have progressed from a Support Engineer into a Senior Engineering position. This progression demonstrates a solid foundation and exposure to a variety of scenarios, equipping you with the experience to handle any situation that may arise.Additionally, the following skills and background will be highly valued:Programming skills and an understanding of networksProficiency in designing cloud-based solutionsIT/Microsoft certifications are desirable for validated expertiseAdvanced competency in Microsoft Excel, PowerPoint, Outlook, and WordExperience with ConnectWise (preferred) or other time management programsAs our ideal candidate, you will possess excellent communication skills and be capable of articulating ideas in both technical and user-friendly language. You should also have sound relationship/stakeholder management and project management skills. With a systematic and organised approach, you will consistently meet deadlines. Your ability to remain calm under pressure, a keen eye for detail, and willingness to continuously update skills and knowledge will make you succeed in this role. Your proactive and positive approach, along with your ability to work independently and as part of a team, will make you a perfect fit.This role is tailor-made for a confident and highly skilled Technical Solutions Architect passionate about leveraging their expertise to deliver the best solutions for our clients.What you will receive from GPK GroupThis role comes with a competitive salary package starting from $120,000, negotiable based on skills and experience, plus a host of great benefits including:Group fitness classes during work hoursCompany phone and laptopOngoing learning and development opportunities including two hours of training per weekWeekly team lunchFlexible working arrangementsFreedom to work from any of our locations across AustraliaReady to apply?We are ready to hear from you. Apply now!

BASIC QUALIFICATIONS- 5+ years of directly managing and responsible for multiple large projects experience- Bachelor's degree- Experience and strong technical background in relevant fields of automated or non-automated material handling equipmentDESCRIPTIONAmazon is at the forefront of innovation within the space of fulfillment technology and robotics. We areseeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort todevelop and deliver the next generation of world-class technology systems inside our fulfillment centers in Australia.In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the uniquerole and privilege to work backwards from our customer needs and represent their voice through theentire products' lifecycle (from product development, to deployment, to support & service), embodyingAmazon's leadership principle: Customer Obsession. We raise the bar on the readiness of newtechnologies in deployment and on the performance of those already in production; our mission is totransform "stand-alone work-cells" into "end-to-end integrated solutions" that are safe, easy-to-operate,easy-to-maintain, easy-to-deploy, and easy-to-service.Successful candidates will have strong experience in technology development and testing in the mechatronics area and be highly motivated individuals who have several years of experience in development and testing of mechanical and mechatronics equipment.This position is responsible for the schedule, scope and cost planning for large scale fulfillmenttechnology and robotics projects into both live and new fulfillment centers across Australia. As anSr. Operations Engineer, your primary role is to own the coordination and execution of definition, installation,commissioning, deployment, ramp up and support of the MSP products in the field. In parallel to theexecution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer.Come help us make history!Flexible locations across AUS.Key job responsibilities-You will manage the development of project plans and technical solutions which may be defined-You will Influence internal and external partner teams and suppliers-You will own the strategical definition of the technologies and the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors-You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer-You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams-This is a travel-based role and you will be expected to travel to meet the requirements of your projects across Australia, upwards of 75% or moreA day in the lifeIn this role you will be focused on two primary lines of effort. The first is to monitor AUS Voice of the Customer and determine which MSP technologies can intercept local needs, the second is products deployment, ramp up and support Project Management. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and workon continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.About the teamThe CX (Customer Experience) team within Mechatronics & Sustainable Packagingworks backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions, and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification, beginning at the earliest stages of one's lifecycle to represent Customer requirements and continues through all future changes towards the latest stage of deprecation, working backwards from Customer needs. This team will tightly partner both within MSP (with the product, development and scale teams) and outside MSP (with Ops, RME, PE, ACES, GES, etc.). (2) MSP CX Deployment & Ramp-up leads on-site implementation activities providing continuity from early field-Alphas/prototypes, through Betas, and up to General Availability (GA) through the first few months of site ramp-up. (3) MSP CX Support provides Technical, Safety, Operations, and Maintenance Support for MSP solutions that have graduated to Production.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field- Experience in Lean Management, Six Sigma and other operations engineer toolsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/18/2024 10:11 PM

About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryNetApp is looking for a Commercial Account Manager to join our exceptional sales team in Melbourne. We are looking for a motivated sales person to understand and sell NetApp's full Product, cloud and professional services portfolio to new and existing NetApp customers across top commercial accounts in VIC, as well as maintaining positive on-going relationships to meet evolving customer needs. Working in conjunction with channel partners, your overall focus areas will be in prospecting, developing business, responding to RFP's, developing proposals for presentation to customers, and selling Products and Services. You will be supported by Cross-functional teams from NetApp's Marketing, Systems Engineering and Product Development functions to attain and exceed sales performance goals. You will utilize your excellent relationship building, negotiating, and strong technical skills to be successful in this role.Job RequirementsThe essential responsibilities of the Commercial Account Manager are to work directly with NetApp's partners and their customers to capture sales opportunities and to work effectively across functions with other NetApp employees. Specific areas of responsibility that you will be responsible for include: Leverage existing industry contacts in the technology space in order to acquire new customers Identify, source and initiate contact with new prospects Manage the sales pipeline to quickly grow prospects into new customers Further develop existing customer relationships to increase our product utilization Enhance ongoing communication to maintain high customer satisfaction levels Proactively identify and address support issues in a timely manner Responsible for the creation, implementation and execution of sales plans Regular forecasting and reporting of revenue Maintain and demonstrate both a commercial and technical understanding of NetApp's products and services in order to appeal to a broad customer audience Attend and speak at tradeshows and conferences Manage RFP responses Provide, or facilitate training opportunities for your accounts Skills & Experience required 8 to 12 years of overall experience is preferred with at least 5 years of experience in an IT enterprise space with strong understanding of its' sales cycle and know-hows in managing this segment of the business Strong verbal and written communications skills, including presentation skills. Strong understanding of Channel/Partner Eco-system in a similar environment as NetApp Ability to work collaboratively with employees within department and across functions. Ability to convey information clearly and provide analysis as needed to help customer make buying decisions. Aptitude for understanding how technology products and solutions solve business problems. Conversant in the space of Data Centre and Infrastructures coupled with either Cloud, DevOps or Software knowledge and experience Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/18/2024 03:04 PM

BASIC QUALIFICATIONS Linux /Unix Administration and server hardware troubleshooting experience Server Booting experience including POST, BIOS, PXE, Kickstart, GRUB/LILO, and RAID Some Experience with Network Protocols including TCP/IP, Ethernet, and L2/L3 technologies Some networking hardware experience including copper and optical fiber cabling, switches, and routers.DESCRIPTIONAre you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world's most Customer-centric Company.You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.Data Center Operations designs, installs & maintains the world's largest Computing Infrastructure. This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.Key job responsibilities- Escalation point and technical troubleshooter for all Systems and problems.- Deep diving into Linux server issues.- Remediation of physical layer outages, both Systems & Network.- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.- Shift work (4 days on and 4 days off including night shifts on a rotational basis).- Install & configure racks of hosts in line with internal SLAs.- Triage & resolve trouble tickets for all devices in your region.- Physical replacement of server and network device parts.- Ensure correct rotation of parts & spares.- Enforcing Amazons Security Best Practices.- Interact with third party vendors & contractors.- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.- It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.- Candidates must possess a valid driver's license and their own vehicle to travel between sites.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS Remote Access: Console routers, IPMI, BMC Network Equipment Installation and Configuration Cisco IOS, NX-OS, JunOS Redundancy: Power feeds, ATS, Server, RAID, Network Connectivity Data Center Operations: Inventory Management, Hot/Cold Aisles, Security Scripting: Bash, Python, Perl, Ruby (or programming languages)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/22/2024 10:50 PM

BASIC QUALIFICATIONS- Experience troubleshooting and debugging systems, service or platforms.- Networking Knowledge.- Unix Knowledge.- SQL Knowledge.DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.Key Role Responsibilities:- Deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities. - Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs. - Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.- Engage with often drive high severity incidents around Amazon's Product Fulfilment & Sortation facilities. - Manage high severity calls, communicating and troubleshooting directly with customers. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central incident manager.- Use Change Management best practices to create, approve and implement changes within the Amazon Robotics environment.Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.About the teamWe are a global team of robotic system specialists in the US and EU who are looking to extend our 24*7 coverage by starting a new and expanding team in Australia. We provide remote technical support via tickets, the phone and chat mediums. We are curious about solving new and complex problems everyday and always want to delight our customers. We have a robust internal training program and will provide onsite and remote mentors, as well as training at customer sites.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- Be Curious. Amazon Robotics is comprised of a varied number of highly complex systems. Developing a detailed understanding of these systems will be key when troubleshooting the various situations that you will be faced with. You must be able to demonstrate when your curiosity and proactive learning has helped you deliver improved service for customers.- Knowledge of linux/unix systems, know how to work with databases and pull data, understand how networks operate.- Experience reading and writing automation scrips.- Extensive experience explaining technical details in a way that is equally understood by a technical and non-technical audience.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/22/2024 10:49 PM

BASIC QUALIFICATIONS- 10+ years of relevant GTM, Sales, or Consulting experience- 7+ years of GenAI or AIML technology domain experience- BA/BS degree requiredDESCRIPTIONWould you like to lead the GenAI GTM for the Australia and New Zealand business at AWS? Do you have the technical insight, business savvy, and relationship development skills, to interact with the ecosystem to help further establish Amazon as the leader in GenAI? Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you love building new strategic and data-driven businesses? Do you want to join one of the fastest-growing organizations within Amazon Web Services (AWS)? Key job responsibilities• Lead GTM to orchestrate sales motions for sales, marketing, partner, product, training, and professional services teams to accelerate adoption of your aligned technology domain. • Leverage your deep domain expertise to create best in class field enablement and sales strategy.• Support field teams in solution building for high priority customers.• Bring market signals back to product teams to drive innovation on AWS product roadmaps.• Own reporting and planning cadences to AWS executives on GTM plan execution.• Demonstrate thought leadership and be able to credibly represent AWS at industry events, conferences, symposiums, etc.About the teamThe WWSO works backwards from customers to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist sales, and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.The WWSO (Worldwide Specialist Organization) GenAI & AI/ML team positions AWS as the best place to run GenAI & AI/ML workloads. Our team helps customers become data-driven organizations and implement GenAI & AI/ML capabilities at scale.As part of the team you will lead our GenAI strategy and go-to-market activities for the Australia and New Zealand Business. This is an individual contributor role that will interact with the commercial business. This team is comprised of specialists and domain experts across the complete data and AI value chain. We are open to hiring candidates to work out of one of the following locations:Melbourne, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.- Experience migrating or transforming legacy customer solutions to the cloud.- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.- Strong written communication skills.- Working knowledge of software development tools and methodologies.- Experience working within software development or Internet-related industries.- AWS Solution Architecture certification or relevant cloud expertise.- Demonstrated ability to adapt to new technologies and learn quickly.- Computer Science /relevant degree and/or experience highly desired.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/22/2024 10:47 PM

Who we are Brightly, a Siemens company, is the global leader in intelligent asset management solutions, enables organizations to transform the performance of their assets. Brightly's sophisticated cloud-based platform leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightly's complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable communities.About the Role The Client Success team ensures our 12,000+ global clients are delighted with their solutions and services, realizing value, and achieving desired business outcomes. Client Success Managers (CSMs) are critical client advocates responsible for guiding clients after the deal closes and shaping exceptional experiences throughout their lifecycle. CSMs develop, deliver, and drive best practices for Brightly products to proactively cultivate adoption behaviors, subscription renewals and expansion opportunities. Ideal candidates have Customer Success skills, SaaS savvy and the ability to thrive in a high-impact organization.What you will be doing• Ensure the satisfaction and success of your client portfolio as measured via NPS and retention rates• Strengthen adoption of Brightly products by delivering data-driven insights coupled with industry and Customer Success best practices• Produce and deliver regular account reviews, health checks and business reviews to demonstrate ROI, achieved business outcomes and recommendations • Serve as an advocate by working with Sales, Services, Product and Marketing to relentlessly represent the voice of the customer• Build partnerships with client stakeholders at the executive, technical and administrative levels• Identify, document, and deliver desired client business outcomes in a Success PlanWhat you need• BA/BS degree and 2+ years in Customer Success• Knowledge of SaaS operations, including subscription revenue, product development cycles and operations, as well as experience using Salesforce, ChurnZero, Microsoft Office, and BI tools• Excellent communication and collaboration skills to maintain strong client relationships; clear and concise verbal and written communication; live or virtual• Strong organizational, time management, project management, and diagnostic skills• Proven ability to thrive in fast-paced professional environment and manage multiple complex assignments simultaneouslyWhat makes you standout• Certification in Customer Success• Customer Success and industry/vertical experienceThe Brightly cultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together we are BrightlySalary: . Date posted: 04/22/2024 02:12 PM

BASIC QUALIFICATIONS- High school diploma or equivalentDESCRIPTIONThe Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud. A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both - a qualification and a career.Are you interested in multiple technologies and working with companies to support Amazon Web Services (AWS) cloud solutions? AWS Cloud Support Associates bridge the gaps between systems, software, and operations, and are not constrained by how "things are usually done." Ready to challenge the status quo? Over a million customers rely on AWS for building and running their applications and businesses. Support Engineers work on large scale system design and help in operational decision-making.Cloud Support Associates work with companies every day to help them move their technology to the cloud and solve different types of technical challenges. They're also the voice of the customer and provide feedback on customer needs when working with engineering teams to develop new features.Cloud Support Associate Apprenticeship Program:The Cloud Support Associate Apprenticeship Program is an accelerated career development program for professionals who want to start or advance their technical skills. Training is broken into two main pieces: instructor-led and on-the-job training. • The instructor-led training (ILT) is projected to start in July 2024 and consists of 2 days a week of training in a virtual classroom environment delivered by Swinburne University. This will result in a recognized Diploma in Applied Cloud Technologies.• Alongside the ILT, apprentices will proceed to on-the-job training (OJT) at AWS. This will be delivered in person format with teams based across Sydney, Brisbane and Melbourne. If accepted, apprentices will be provided both formalized IT training by Swinburne University (2 days a week) and paid on the job training and experience (3 days a week) at AWS. This is a 24-month program leading to a Diploma in Applied Cloud Technologies and an opportunity to join AWS' as a permanent employee as part of a world class technical team. As an apprentice, you will have a unique opportunity to combine technical and hands on training with the AWS team as you help individuals and businesses maintain their computing infrastructures and applications in the Cloud. Our customers rely on AWS network for building and running their applications and businesses. Their success depends on our world-class network infrastructure, and our network depends on our systems team!Minimum Eligibility Criteria:- You identify as a female and are 18+ years of age- Australian or New Zealand citizen/ Permanent resident- Year 12 certificate or higher- You are interested in pursuing a career in the technology- You are available to start the program in July and work/ study for a period of 24 monthsKey job responsibilities• Work with network, systems, and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them.• Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally.• Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.• Perform high quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports.• Maintain responsibility for systems functionality, performance, and configurations issues.• Apply knowledge of Unix concepts and theory, and participate in systems deployment and support.• You regularly contribute to the creation and improvement of all support documentation.• You operate with limited guidance from management and aggressively drive issues to resolution.This position requires that the candidate selected be an Australian or New Zealand citizen/ Permanent resident.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- • Familiarity with Cloud computing conceptsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/12/2024 09:10 AM

BASIC QUALIFICATIONS - Solid Understanding of Linux/Unix Administration - Server Hardware Troubleshooting experience - Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID - Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies - Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers - Strong Communication Skills - Passionate about IT infrastructure and hardware! - Ability to cover 24x7 shift rotationDESCRIPTIONData Center Operations designs, installs & maintains the world's largest Computing Infrastructure. We are looking for skilled Data Center Engineers with a passion for technology to help us expand our cloud to the next level.More about us: Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our Data Centers in every region! Our content delivery service Front, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expected to continue increasing! This requires talented people to build & manage. We hope it is you!The Opportunity: Data Center IT Support EngineerThis role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of technology in the region. A Data Center IT Support Engineer may be the primary point of contact for both internal customers (for example: Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:Problem Solving: - Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently - Escalation point and technical troubleshooter for all Systems and problems - Deep diving into Linux server issues - XEN service virtualization troubleshootingTechnical: - Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical - Remediation of physical layer outages, both Systems & Network - Remediation or recovery of physical power issues on racks - Participate in Data Center power & cooling eventsOperations: - Meet 24x7 On-Call requirements and response during shift rotations. - Install & configure racks of hosts in line with internal SLAs - Triage & resolve trouble tickets for all devices in your region - Data Center point of contact for all High Severity issues - Physical replacement of server and network device parts - Ensure correct rotation of parts & spares - Help define metrics to increase our customer uptime - Enforcing Amazons Security Best Practices - Interact with third party vendors & contractors - Contribute ideas to improve operational efficiencyProject Management: - Participate in and deliver on a number of high impact small to mid-scale projects - Participate in team meetings for metric analysis and project status updates - Help build the world's largest Cloud infrastructureMentoring: - Share knowledge and help educate less technical staff on the best practices related to all service owner issuesHiring: - Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviewsLearn more about our infrastructure here http://infrastructure.awsWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS - Remote Access: Console routers, IPMI, BMC - Network Equipment Installation and Configuration - Cisco IOS, NX-OS, JunOS - Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity - Data Center Operations: Inventory Management, Hot/Cold Aisles, Security - Participated in Project Management - Experience or Knowledge of AWS products: EC2, EBS, S3 etc. - Scripting: Bash, Python, Perl, Ruby (or programming languages)* This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.* This role involves covering 24x7 shift rotation* Candidates must possess a valid drivers license and their own vehicle to travel between sites. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/24/2024 09:15 AM

BASIC QUALIFICATIONS - Bachelor's degree or relevant work experience in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering - 7-10 years of work experience in design, construction or program management in mission critical facilities. - Be able to read and interpret construction related drawings for all disciplines. - Possess demonstrable leadership and problem solving skills. - Be a motivated, highly dependable individual with limited oversight. - Ability to evaluate the constructability of new technologies, and determine construction methods of data center equipment and facilities. - Ability to carry new design concepts through exploration, development, and into deployment/mass production. - Ability to define data center system-level architecture, specify/document performance and equipment requirements to vendors and contractors, communicate conceptual designs, and create/maintain project documentation before, during and after construction - Ability and willingness to think outside of the box to find creative and innovative solutions prior to and during the construction process to reduce costs and schedules with no impact on quality and reliability. - Possess excellent communication skills and have an attention to detail, and be able to maintain high quality standardsDESCRIPTIONThis position will be based in Melbourne. The Data Center Construction Manager (CM) is responsible for managing some of the most technical, cost efficient, and fast paced construction project schedules achievable. Amazon Construction Managers are constantly challenged to drive continuous improvement and deliver the highest quality, most technically efficient data centers in the world.As a Data Center CM you will be a part of highly creative, efficient team tasked with tackling the most fascinating and challenging problems in building Amazon data facilities. Amazon CM's are always at the forefront of the construction industry in terms of innovation, and maintain a focus to deliver the most innovative products to our customers.Our data centers are industry leading facilities in terms of energy efficiency and cost effectiveness. The Data Center CM is ultimately responsible for the day to day construction oversight and management of the contractors. The CM will also be utilized as a leader in their specific discipline (construction management, building services, architectural, electrical or mechanical engineering) and be responsible as a team member for delivering construction of some of the most sophisticated electrical and mechanical systems in the world.At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling towers. We are diverse, upbeat, creative, team-oriented construction professionals working on a daily basis to develop data centers that are changing the face of data facilities.Responsibilities of the Data Center Construction ManagerAt Amazon we are a global team responsible for the design and operation of industry leading, geographically diverse, large scale critical facilities. Each team member is a highly motivated individual with demonstrated construction management and analytical expertise in the areas of complex, mission critical facilities. Daily responsibilities will include all aspects of the entire data center lifecycle construction starting with the site feasibility, through the procurement of the design teams and design review, daily construction oversight, and commissioning of completed facilities.The Data Center CM will be responsible for:- Project management and oversight of construction related activities for new builds or general capital projects in Melbourne. This will include the ownership of the project scope, timeline, and budget.- Driving costs down and schedules shorter while maintaining quality.- Provide Construction Management for specific initiatives aimed at increasing the resiliency of our data centers.- Review of constructability of electrical and mechanical system and buiding designs associated with the construction of new data centers or the optimization of existing data centers.- Creation of project scope and equipment requirements, assist with request for proposals, and capital requests.- Total project quality including the assisting with commissioning and integrated system testing and oversight of the execution of the project.- Issue/Manage the Request for Information process during construction and coordinate construction administration with engineers- Recording and reporting key metrics to team members and management.- Concurrently managing multiple projects including new data center building and capital improvement projects associated with existing data centers.- Operational support of installed facilities including review of procedures, best practices, and maintenance initiatives.- Be a leader within the group as well as within internal and external teams that support the data center.- Travel to datacenter sites for electrical systems audits, mechanical system reviews, constructability reviews, startup testing, and full commissioning, as required.- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearancesKey job responsibilitiesDeliver high quality low cost Data Centers for the AWS Cloud. Our Construction Managers are highly skilled professionals with a passion for delivering for Customers. A day in the lifeAWS Construction Managers lead the delivery of our Data Center projects. They work closely with Internal Stakeholders and Contractors, resolving project issues, managing RFIs, Change Orders and other key delivery functions. Our CMs spend the majority of the week on site working closely with our vendors to drive project outcomes.We are open to hiring candidates to work out of one of the following locations:Melbourne, AUSPREFERRED QUALIFICATIONS - Experience directly related to the design or construction of large data center facilities, either colocation or client owned/operated. - Previous vendor and contractor/subcontractor negotiation and management skills associated with construction and project execution. - Experience with fast track design/build projects and or multiple significant upgrade projects. - Experience with large scale technical operations or compute farms. - Knowledge of Australian building codes and regulations including Fire Codes, Building Codes, Energy Efficiency Codes, Sanitary Codes and Safety Codes. - Knowledge and experience with large scale mechanical and power systems. - Experience in power and mechanical system reliability and risk assessment studies (SPOF) - Experience with mechanical air handling units, power management and power monitoring systems - Work experience with global international companies, both in larger APAC region and within US based organizations.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/24/2024 09:15 AM

Who we areBuild a brighter future while learning and growing with a Siemens company at the intersection of technology, community, and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About the roleBrightly continues to grow and needs amazing engineers. This is an excellent fit for test engineers who thrive in a collaborative and technical environment. In this role, you will be responsible for both manual and test automation activities, ensuring the quality and functionality of our software products. You will work closely with developers and other testers to identify and resolve bugs, while also developing and maintaining automated test scripts to improve our testing efficiency. We care deeply about your passion and dedication to the craft of software testing.This role is location flexible within Australia; Brightly supports a Work from Anywhere (work from home) candidate, employed anywhere in Australia.What you'll be doing• Participate in all stages of the software development lifecycle (SDLC), including test planning, test case design, automation, execution, and defect reporting.• Generate test data required for test execution based on the test scenarios & cases identified.• Develop and maintain automated test scripts using appropriate tools and frameworks (e.g., Selenium, Cypress).• Aligning and executing the automation regression testing across various environments • Assisting to support the release management process and healthy state of test environments.• Participate in all agile ceremonies such as sprint planning, retrospectives, and demos. • Collaborate with developers to reproduce and resolve bugs identified through testing.• Learn and stay up-to-date on the latest testing methodologies and tools.• Contribute to the continuous improvement of our SLDC and testing processes.What you need:• Bachelor's degree in computer science/software engineering, or related equivalent experience.• 1-3 years of experience in software testing (manual or automation preferred).• Strong understanding of software development fundamentals (SDLC, testing methodologies).• Experience in across different types of testing, (functional, system, integration regression etc)• Test Automation techniques for API and Service Layers.• Experience with automation testing frameworks (e.g., Selenium, Cypress).• Strong attention to detail and a commitment to quality.• Effective communication and collaboration skills.• Ability to work independently and as part of a team.• Basic understanding of .NET or scripting languages (e.g. C#, Python, PowerShell).Our Technology Stack:• React, React Native, TypeScript, vue.js• .NET Framework and .NET Core (C#)• ASP.NET MVC and Web API, Entity Framework• SQL Server, PostgreSQL• Visual Studio, Visual Studio Code• Xamarin Mobile framework• Continuous Integration and Delivery via TeamCity, BitBucket Pipeline• Test Automation• Various AWS ServicesThe Brightly culture We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.Together we are Brightly. Salary: . Date posted: 04/23/2024 08:37 PM

Who we areBuild a brighter future while learning and growing with a Siemens company at the intersection of technology, community, and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take youAbout the jobBrightly continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a collaborative and technical environment. New hires will work alongside our highly experienced team of engineers and product to design, implement, deliver, and support our ambitious products and integrations. We care deeply about your passion and dedication to the craft of software.This role is location flexible within Australia; Brightly supports a Work from Anywhere (work from home) candidate, employed anywhere in Australia.What you'll be doing• Participate in all stages of the software development lifecycle (SDLC), from requirements gathering and design to development, testing, and deployment.• Develop clean, maintainable, and efficient code using .NET technologies (e.g., C#, ASP.NET MVC/Core, Entity Framework).• Implement secure and well-documented APIs for seamless integration with other systems.• Conduct code reviews, learning and applying coding standards and best practices. • Build user-friendly and responsive web interfaces, ensuring a positive user experience.• Build practical knowledge of testing and debugging best practices, to ensure high-quality and reliable software delivery. • Document and clearly communicate the implemented solutions. • Continuously improving our engineering processes, tools, and systems• Collaborating in the ongoing design and architecture of our evolving core products and services.What you need• 1-3 years of Software Engineering experience or similar role.• Enjoy building and learning to build well-engineered, usable, and accessible systems. • Experience in .NET/Java or associated tech • Understanding of relational databases and working knowledge of SQL • Experience with object-relation mapping using frameworks, such as EF, Hibernate or LINQ • Comfortable using version control systems such as Git • Experience and knowledge of CSS and modern web standards and frameworks • Software design skills, including good design patterns knowledge. • Strong problem-solving skills• Interested in developing a strong understanding of the product and business domain. • Enjoy working in a team-oriented, collaborative environment. • Self-motivated and proactive attitude towards learningNice to Have:• Experience with cloud platforms (e.g. Azure,AWS).• Experience with unit testing frameworks (e.g., NUnit, xUnit).• Experience with version control systems (e.g., Git).• Experience with continuous integration and continuous delivery (CI/CD) pipelines.• Open-source contribution, repositories, personal projects• Participation in communities of interest, meetupsOur Technology Stack:• React, React Native, TypeScript, vue.js• .NET Framework and .NET Core (C#)• ASP.NET MVC and Web API, Entity Framework• SQL Server, PostgreSQL• Visual Studio, Visual Studio Code• Xamarin Mobile framework• Continuous Integration and Delivery via TeamCity, BitBucket Pipeline• Test Automation• Various AWS ServicesThe Brightly culture We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.Together we are Brightly. Salary: . Date posted: 04/23/2024 08:37 PM

Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role. _______________________________________________________________________ Purpose & Overall Relevance for the Organization: To provide support to the Claims Team Leader, internal and external customers in all Claims and Returns functions for the adidas Pacific business. To continue to help develop, improve, refine implement and document robust Claims and Returns processes. Key Responsibilities: Analyse claims to determine liability and minimize exposure to the company. Approve or reject claims based on this investigation and knowledge. This includes: shortage and missing goods claims. pricing adjustments. order errors. freight enquiries. consumer returns. Timely resolution of all Claims in an expeditious manner. Input into process improvement across multiple platforms and tools. Build relationships, influence and educate both verbally and in written format, with customers and internal departments to assist Claims and Returns process improvement. Handle, negotiate and effectively communicate with external and internal customers. Communication with Warehouse in relation to returns. KPIs: Complete over the phone faulty goods claims assessments immediately. Daily processing of credits/debits/price adjustments. Respond to all online consumer enquiries within 24 hours. Complete faulty consumer returns enquiries within 24 hours of receiving. Respond to all wholesale freight/transport enquiries within 24 hours. Complete daily freight/transport manifests. Knowledge, Skills & Abilities: SAP systems. Intermediate skills in MS office. Strong interpersonal, communication and relationship building skills. Technical and Claims expertise. Requisite Education & Experience / Minimum Qualifications: Sales Support/Claims/Customer Service and/or Retail experience. Working knowledge of SAP/other systems and Microsoft applications (Excel etc.) Key Relationships: Team Leader, Claims Manager, Customer Services Customer Service team Sales Team ________________________________________________________________________________ About adidas adidas Jobs http://adidas-group.jobs/ Linkedin: http://bit.ly/futureofsport Twitter http://twitter.com/adidasgroupjobs adidas Mobile http://adidasgroupjobs.mobi/ Facebook http://www.facebook.com/futuretalentsWe innovate and create to bring performance, fitness, and fashion together to celebrate individuality and propel the athlete inside all of us.It's a place where you're connected to your favourite athlete, style icons, and people as committed to winning as you are. Where we truly believe in balancing your work and life as well as sport and style.adidas offers unlimited opportunities. Whether you're fresh out of school or have years of experience, adidas offers development programs and company sports programs that allow you to be your best.It's a passionate workplace created by original thinkers. You'll find a unique team spirit strengthened by our diversity of thought, cultures, and individuality. It's for our people who believe sport can make the world a better place.At adidas you can contribute to a proud legacy. You can shape a better future for the sport, for style, and for yourself.________________________________________________________________________________ Please note applicants must have permanent legal rights to work in Australia. No Relocation or Visa support is offered for this role.Please note a part of adidas Pacific's recruitment process will require external candidates to consent to a pre-employment criminal history checkNote to agencies: adidas Pacific does not accept any unsolicited calls or resumes from head hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs, or profiles to the adidas careers portal, or to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.Salary: . Date posted: 04/23/2024 08:12 PM