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Senior Technical Account Manager, ES - APJC - ANZ
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONS- • Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 10+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.DESCRIPTIONAs a Senior Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.You have demonstrable experience in providing operational best practice guidance in four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You have internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:* Act as a single point of contact to Enterprise Accounts* Understand your customers outcomes and business goals* Make AWS service improvement recommendations that fit with your customer strategy and architecture* Evaluate, analyze and present periodic reviews of operational performance to customers* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning* Champion and advocate for customer requirements within AWS (e.g. feature request)* Participate in customer requested meetings (onsite or via phone)* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns* Share knowledge and innovate with some of the leading technologists around the world* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible* Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- • Computer Science or Math background.- • Working knowledge of software development practices and technologies- • Experience working with AWS technologies- • Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 10:02 PM
Manager, Robotics Technical Support, Amazon Robotics Technical Support (ARTS)
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Information Technology or related fields.- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).- Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc. - Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon's robotic services, applications and platforms. We are expanding our team to Melbourne, Australia and are looking for an experience technical manager to help us kickstart operations in this region.As a manager you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state of the art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situation and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good!Important! Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.Key job responsibilities- Manage, recruit, interview, hire, coach and mentor directs.- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).- Create and maintain a healthy and positive work culture.- Implement, establish and meet departmental and company goals to improve business outcome.- Identifies problem areas and works to implement solutions to effectively resolve them.- Evaluate employee performance and systems to identify trends and recommend improvements.- Contributes to team efforts as needed to achieve desired results.- Acts as an escalation point and incident manager during critical high severity escalations.As Amazon maintains a very high performance bar, managers may find themselves having do adapt to any given situation and embody different types of roles. Depending on the context they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment. - 3+ years of relevant engineer technical support hands-on experience.- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.) - Relevant Service/Project Management Certifications may present an advantage (ITIL etc)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:19 AM
Technical Support Engineer, Amazon Robotics Technical Support (ARTS)
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONS- Experience troubleshooting and debugging systems, service or platforms.- Networking Knowledge.- Unix Knowledge.- SQL Knowledge.DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.Key Role Responsibilities:- Deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities. - Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs. - Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.- Engage with often drive high severity incidents around Amazon's Product Fulfilment & Sortation facilities. - Manage high severity calls, communicating and troubleshooting directly with customers. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central incident manager.- Use Change Management best practices to create, approve and implement changes within the Amazon Robotics environment.Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.About the teamWe are a global team of robotic system specialists in the US and EU who are looking to extend our 24*7 coverage by starting a new and expanding team in Australia. We provide remote technical support via tickets, the phone and chat mediums. We are curious about solving new and complex problems everyday and always want to delight our customers. We have a robust internal training program and will provide onsite and remote mentors, as well as training at customer sites.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- Be Curious. Amazon Robotics is comprised of a varied number of highly complex systems. Developing a detailed understanding of these systems will be key when troubleshooting the various situations that you will be faced with. You must be able to demonstrate when your curiosity and proactive learning has helped you deliver improved service for customers.- Knowledge of linux/unix systems, know how to work with databases and pull data, understand how networks operate.- Experience reading and writing automation scrips.- Extensive experience explaining technical details in a way that is equally understood by a technical and non-technical audience.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/22/2024 10:49 PM
Data Center IT Support Engineer, MEL - DCO
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONS - Solid Understanding of Linux/Unix Administration - Server Hardware Troubleshooting experience - Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID - Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies - Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers - Strong Communication Skills - Passionate about IT infrastructure and hardware! - Ability to cover 24x7 shift rotationDESCRIPTIONData Center Operations designs, installs & maintains the world's largest Computing Infrastructure. We are looking for skilled Data Center Engineers with a passion for technology to help us expand our cloud to the next level.More about us: Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our Data Centers in every region! Our content delivery service Front, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expected to continue increasing! This requires talented people to build & manage. We hope it is you!The Opportunity: Data Center IT Support EngineerThis role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of technology in the region. A Data Center IT Support Engineer may be the primary point of contact for both internal customers (for example: Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:Problem Solving: - Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently - Escalation point and technical troubleshooter for all Systems and problems - Deep diving into Linux server issues - XEN service virtualization troubleshootingTechnical: - Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical - Remediation of physical layer outages, both Systems & Network - Remediation or recovery of physical power issues on racks - Participate in Data Center power & cooling eventsOperations: - Meet 24x7 On-Call requirements and response during shift rotations. - Install & configure racks of hosts in line with internal SLAs - Triage & resolve trouble tickets for all devices in your region - Data Center point of contact for all High Severity issues - Physical replacement of server and network device parts - Ensure correct rotation of parts & spares - Help define metrics to increase our customer uptime - Enforcing Amazons Security Best Practices - Interact with third party vendors & contractors - Contribute ideas to improve operational efficiencyProject Management: - Participate in and deliver on a number of high impact small to mid-scale projects - Participate in team meetings for metric analysis and project status updates - Help build the world's largest Cloud infrastructureMentoring: - Share knowledge and help educate less technical staff on the best practices related to all service owner issuesHiring: - Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviewsLearn more about our infrastructure here http://infrastructure.awsWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS - Remote Access: Console routers, IPMI, BMC - Network Equipment Installation and Configuration - Cisco IOS, NX-OS, JunOS - Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity - Data Center Operations: Inventory Management, Hot/Cold Aisles, Security - Participated in Project Management - Experience or Knowledge of AWS products: EC2, EBS, S3 etc. - Scripting: Bash, Python, Perl, Ruby (or programming languages)* This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.* This role involves covering 24x7 shift rotation* Candidates must possess a valid drivers license and their own vehicle to travel between sites. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/24/2024 09:15 AM
Associate Software Engineer
Siemens, Melbourne, Victoria
Who we areBuild a brighter future while learning and growing with a Siemens company at the intersection of technology, community, and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take youAbout the jobBrightly continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a collaborative and technical environment. New hires will work alongside our highly experienced team of engineers and product to design, implement, deliver, and support our ambitious products and integrations. We care deeply about your passion and dedication to the craft of software.This role is location flexible within Australia; Brightly supports a Work from Anywhere (work from home) candidate, employed anywhere in Australia.What you'll be doing• Participate in all stages of the software development lifecycle (SDLC), from requirements gathering and design to development, testing, and deployment.• Develop clean, maintainable, and efficient code using .NET technologies (e.g., C#, ASP.NET MVC/Core, Entity Framework).• Implement secure and well-documented APIs for seamless integration with other systems.• Conduct code reviews, learning and applying coding standards and best practices. • Build user-friendly and responsive web interfaces, ensuring a positive user experience.• Build practical knowledge of testing and debugging best practices, to ensure high-quality and reliable software delivery. • Document and clearly communicate the implemented solutions. • Continuously improving our engineering processes, tools, and systems• Collaborating in the ongoing design and architecture of our evolving core products and services.What you need• 1-3 years of Software Engineering experience or similar role.• Enjoy building and learning to build well-engineered, usable, and accessible systems. • Experience in .NET/Java or associated tech • Understanding of relational databases and working knowledge of SQL • Experience with object-relation mapping using frameworks, such as EF, Hibernate or LINQ • Comfortable using version control systems such as Git • Experience and knowledge of CSS and modern web standards and frameworks • Software design skills, including good design patterns knowledge. • Strong problem-solving skills• Interested in developing a strong understanding of the product and business domain. • Enjoy working in a team-oriented, collaborative environment. • Self-motivated and proactive attitude towards learningNice to Have:• Experience with cloud platforms (e.g. Azure,AWS).• Experience with unit testing frameworks (e.g., NUnit, xUnit).• Experience with version control systems (e.g., Git).• Experience with continuous integration and continuous delivery (CI/CD) pipelines.• Open-source contribution, repositories, personal projects• Participation in communities of interest, meetupsOur Technology Stack:• React, React Native, TypeScript, vue.js• .NET Framework and .NET Core (C#)• ASP.NET MVC and Web API, Entity Framework• SQL Server, PostgreSQL• Visual Studio, Visual Studio Code• Xamarin Mobile framework• Continuous Integration and Delivery via TeamCity, BitBucket Pipeline• Test Automation• Various AWS ServicesThe Brightly culture We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.Together we are Brightly. Salary: . Date posted: 04/23/2024 08:37 PM