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Account Manager
Michael Page, Melbourne
Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Serve as the primary point of contact for client inquiries, issues, and requests.Business Development: Identify new business opportunities within existing accounts. Collaborate with the sales and marketing teams to develop strategies for expanding market share and increasing revenue.Strategic Account Planning: Develop and implement strategic account plans to achieve sales targets and objectives. Analyse market trends, competitor activities, and customer needs to identify growth opportunities and mitigate risks.Cross-functional Collaboration: Work closely with internal departments such as sales, marketing, product development, and customer service to ensure alignment on client needs and company objectives. Provide feedback and insights to support continuous improvement initiatives.Product Knowledge: Stay up-to-date on the latest developments in the pharmaceutical industry, including new products, regulations, and market trends. Demonstrate a deep understanding of our product portfolio and how it addresses customer needs.Contract Negotiation: Negotiate pricing, contracts, and terms with clients to ensure mutually beneficial agreements. Drive contract renewals and up-sell opportunities to maximise revenue and profitability.Reporting and Analysis: Prepare regular reports on account activity, sales performance, and market trends. Use data analysis to evaluate sales strategies, identify areas for improvement, and make data-driven recommendations.Bachelor's degree in Business Administration, Marketing, or relevant work experience.2+ years proven experience in account management, sales, or business development within the pharmaceutical industry.Strong understanding of pharmaceutical products, regulations, and market dynamics.Excellent communication, negotiation, and interpersonal skills.Ability to think strategically, analyse data, and develop actionable insights.Proficiency in Microsoft Office suite and CRM software.Ability to travel as needed.
Internal Communications Manager
Michael Page, Melbourne
Global Internal Communication Strategy: Assist in the execution of a cohesive internal communication strategy to effectively reach and engage employees worldwide.Internal Social Media campaigns: implement internal social media campaigns including Life at IFM using Viva Engage platform to enhance employee engagement, foster collaboration, and serve as a trusted source of information within the organisation.Internal Content Development: Create and manage an internal content plans, ensuring timely delivery of relevant and compelling content across various channels, including videoMessage Development: Craft clear, concise, and impactful messages for employees across all touchpoints to enhance engagement, reinforce company culture, and strengthen the brand's reputation.Content and channel management: Support in the publishing of intranet content and management of employee communications platform (Staffbase).Internal events: Assist in the execution of internal hybrid events including content creation and presentation, and coordination of supporting technology to support the strategic company-wide objectives. These might include townhall events and other events using SMEs around the business on key topics.Cross-Functional Collaboration: Partner with Marketing, Brand & Communications, People & Culture, Technology, Risk and Compliance teams and local Head of Offices to implement internal communication programs and enhance the employee value proposition.Channel Management: Review, measure and monitor internal communication channels to ensure effectiveness and relevance leveraging technology and best practices to optimise communication processes.Bachelor's degree in communications, Marketing, or related field; advanced degree preferred.7 years+ proven experience in internal communications roles, preferably within the financial services or investment management industry.Strong strategic planning and project management skills, with the ability to execute initiatives effectively and efficiently.Excellent written and verbal communication skills, with a keen eye for detail and a knack for storytelling.Demonstrated proficiency in utilising social media platforms (Viva Engage) and Sharepoint Content Management System and communication tools.Demonstrated proficiency in the development and production of compelling video content to support business storytelling aspirations.Ability to collaborate cross-functionally and build relationships at all levels of the organization.Familiarity with employee engagement strategies and best practices in internal communications.Creative thinking and problem-solving abilities, with a proactive approach to driving innovation and continuous improvement.
Field Operations Manager - Metering - 6 Month Contract
Michael Page, Melbourne
This role is accountable for ensuring the highest level of customer service, taking a customer centric approach in the provision of field metering services whilst ensuring field works are delivered in a safe, compliant, and efficient manner.Ensure that all safety critical activities are identified and effectively managed to reduce residual risk to a level that is 'as low as reasonably practical' to achieve Mission ZERO objectives.Lead the Field Metering, and the Planning and Scheduling Teams in the delivery of superior levels of service to customers, and in the delivery of projects & programs to budget, on time and in a safe manner. Field metering activities include installation, testing and maintenance of contestable metering and the provision of contracted services.Pivot field operations as required to ensure the function continues to meets all safety, regulatory and operational requirements including the tracking of all supporting documented processes and systems.Lead, empower and manage employee performance to foster constructive culture, employee engagement and high performing teams.Build and maintain positive relationships with all relevant stakeholders, including customers, partners and vendors, ensuring a high level of stakeholder satisfaction.Ensure quality is not compromised in the delivery of timely and cost-effective services to customers through efficient utilization of resources and fit-for-purpose risk management and quality assurance frameworksImplement, monitor and support the reporting on financial and non-financial targets.Identify areas of process improvement, generating efficiencies across the broader organizationEffectively communicate strategies, decisions and plans to all team-members, treating employees and contractors in accordance with company values.Proactively manage the performance of sub-contractors and suppliers, ensuring strong controls are enforced regarding adherence to SLAs, KPIs and all other contractual obligations.Report on key team measures including, but not limited to field team productivity, project financials and operational progress, operational risk, resource allocation and planned works programs.Education Qualifications and LicencesDriver's LicenseRelevant Tertiary or University Qualification required (similar to - Engineering / Management / Electrician) Skills and ExperienceThe incumbent requires a level of reasoning and judgement to manage successful relationships with internal and external stakeholders by solving problems and issues within their level of responsibility in a timely manner. Required to demonstrate:Organisational valuesAccountability for quality outcomesA results driven, focused, committed and dedicated approachAn approachable, patient and empathetic attitudeQuick thinking and a fast learnerPrior experience leading field-based teams requiredPrior experience working within the Electricity industry (highly desirable)Understanding of risk associated with electrical task types and field operations (highly desirable),Advanced MS Excel skillset (required)Contractual acumen (desired)Financial acumen (desired)
Project Manager - Project Delivery - PMC
Michael Page, Melbourne
Management of the delivery of projects through any or all of the development stages, such as town planning, documentation, tender, contract award, construction, fit out and handover on behalf of clients.Monitor and administer consultant, sub-contract and / or construction contracts as required to complete the project.Ensure all time and cost parameters are met in the delivery of the project.Ensure quality of the completed works is delivered to the agreed targets / parameters.Ensure any potential risks to the successful delivery of the project are identified and managed.Prepare weekly / monthly project reports for presentation to the client, detailing the status of the project to date.Manage the external consultant team in the preparation and delivery of the necessary documentation to progress projects through to completion.Conduct meetings (including design & site meetings) as required, including preparation and distribution of meeting minutes / action statement in a timely mannerCoordinate and manage the resources (both internal and external) necessary to achieve the agreed project outcomes.Maintain detailed project management files for each project you have responsibility forManage the preparation of detailed development programmes for projects.Manage the preparation of detailed project budgets / cost reports for projects.Prepare consultant briefs and negotiate and award consultant appointments as required.Administer contracts, including monitoring of programmes, administration of invoices / progress claims, etc.Convene, chair and minute regular design and site meetings and distribute minutes in a timely manner.Manage day-to-day actions / issues to ensure successful completion of the project, including monitoring and issuing of instructions to consultants, sub-contractors, suppliers and head contractors.Liaise with the client and relevant authorities as required to ensure successful completion of the project.Prepare monthly project reports for presentation to the client, detailing the status of the project to date, including status of time, cost and quality and identification of any potential risks to the project.Other management / general duties as require to complete project within required time linesAccurately record time spent working on various projects. Issue time sheets to accounts for invoicing at the end of each month.2-5 years Project Management experience delivering building projects valued at 20million AUD+Qualification in Project/Construction Management, Engineering or Architecture
Sales Manager
Michael Page, Melbourne
As the Sales Manager, you will manage the development of market-focused, channel strategies designed to grow our key customers and develop new business.Lead and develop a team of sales professionals to:RETAIN current customers by building lasting customer relationships based on valueGROW current customers as our priorityGAIN new business via suitable channel partner in alignment with their strategic roadmapProactively manage the performance and development of team members in line with their Strategic Sales Excellence (SSE) objectivesContinuously enhance the value proposition to the market by understanding and leveraging company's Capabilities, Insights, and resources.Develop and execute key account plans that outline customer strategies, requirements, sales forecasts, customer satisfaction and continuous improvement objectives.Customer Intimacy and Partnership - in-depth knowledge of their focused customer set, with enriching relationships with critical stakeholders across Customers and Industry.Grow the team and talent - create an empowering and engaging feedback-based work environment that enables the team to perform and grow to their best.Understand our customers end markets, sales strategies, and channelsIdentify and recommend growth strategies based on customer and market experienceBachelor's degree required; Qualifications in the field of Business or Commerce preferred5+ years premium product/service Sales and Sales Leadership experience and understanding of distribution channel management, preferably within Retail, Automotive, or related sectors.Demonstrated success in leading teams to effectively communicate and align the value proposition with customer buying motives and requirements, yielding tangible results.Willingness and ability to travel to customer meetings, tradeshows as necessitated by the business, selling activity and to support the teamStakeholder engagement - consultative & collaborative to lead through influenceStrong sense of initiative, curiosity, and drive to grow a team of professional sales representativesStrong business acumen and strategic vision and an openness to take creative and entrepreneurial steps to grow the business.Strategic capabilities and ability to advance step change in organisation performanceBe a permanent resident or have permanent work rights