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Regional Data Centre Incident Manager
Microsoft Games, Sydney, Any
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Empower Billions! Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft's global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure. We focus on smart growth with an emphasis on automation, data-driven engineering, cost-effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.ResponsibilitiesResponsibilities: Holds teams accountable for managing crisis situations, including leveraging advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders. Applies diagnostic expertise. Provides guidance to other engineers working to mitigate and resolve issues. Communicates customer impact and other relevant information with key stakeholders, leadership, and customers. Manages teams of engineers to implement reliable, scalable, and high-performance solutions across teams. Guides teams to stay current in knowledge and expertise as the technology landscape evolves, maintaining awareness of industry norms. Develops team's end-to-end technical expertise, regularly identifying skill gaps and raising the collective bar on the team's skill set in alignment with industry standards. Proficient knowledge of Critical Infrastructure within Global Data Centers Holds the team accountable for creating, monitoring, and taking action on telemetry data and provides guidance on telemetry analytics to better identify patterns that reveal errors and unexpected problems that are affecting the system availability, reliability, performance, and/or efficiency. Contributes to developing processes and standards to address complex issues and provides guidance to others as needed. Salary: . Date posted: 04/12/2024 03:16 AM
Customer Success Account Manager
Microsoft Games, Sydney, Any
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM within our Enterprise Commercial, where we empower our customers to deliver world class solutions to New Zealand's commercial enterprise customers using the best Microsoft has to offer. The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer industry trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud. About You: Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer. You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment, Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented. A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge. Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.Responsibilities• Driving customer cloud adoption and customer success is the prevailing business priority • Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud. • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage • Creating customer value by accelerating cloud consumption/usage, supportability • Improving the customer experience with technical intensity and actioning customer feedback • Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantageQualificationsThe successful candidate will be able to demonstrate a mix of the following skills and experience: • Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes • Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives • Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable • Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail. • Account Planning: Experience in managing a portfolio of customers and participating in account planning • Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users • Industry Knowledge: We are interested to hear if you have knowledge and experience within Energy or gaming sector as this would be considered an advantage • Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:15 AM
Commissioning Engineer
Amazon, Sydney, Any
BASIC QUALIFICATIONS- BS Mechanical or Electrical Engineering degree.- 5 years' experience in any one of the following areas: Commissioning; Mechanical or Electrical Design; Construction Project Management; Control System installation or maintenance; HVAC testing and balancing; Facilities operations and/or maintenance.- The successful candidate will work at sites located in APJC and support the Global team.- Work in construction environment and unfamiliar conditions requiring Personal Protective Equipment (PPE)- Troubleshooting including the use of handheld equipment- Work longer than eight hours in duration with potential for night and weekends works- Ability and willingness to travel domestic and internationally for up to 50% of the timeDESCRIPTIONAWS is looking for a dynamic Commissioning Engineer to support the delivery of AWS Data Centers. It would be the responsibility of the successful candidate as an Amazonian to learn and follow the Leadership Principles.The responsibilities of the ACx Commissioning Engineer (CxE) include, but are not limited to, oversight and coordination of multi-discipline division of work related to pre-commissioning and commissioning of Amazon critical infrastructure construction and special projects. The CxE is responsible for supporting and supervising vendors, contractors and other teams involved in the construction and commissioning of various systems including medium and low voltage power systems, Generators, UPS, HVAC, Chilled Water, BMS and EPMS systems. He or she provides multi-discipline input into the scheduling, designing and planning of projects. In addition, the CxE will be required to review all multi-discipline integrated systems testing and commissioning documents to ensure they are compliant with the basis of design, specifications and standards of the project. It is the CxE responsibility to ensure that all commissioning procedures follow the appropriate safety practices, policies and procedures. He or she enthusiastically participates in all project and company safety programs. CxE must also audit commissioning activities continuously to ensure compliance with environmental, quality, and safety requirements. The CxE proactively communicates with the ACx Regional Manager and the ACx team to ensure that the applicable test documents are created in accordance with all commissioning requirements. Following the AWS project reporting format, the CxE is responsible for weekly reporting of commissioning progress and metrics for assigned project. The CxE will work on multiple initiatives and projects simultaneously, under tight deadlines according to prescribed metrics.Key job responsibilitiesSystems Analysis- Understand the design concept and intent by reviewing mechanical and electrical construction documentation, including drawings, specifications, vendor submittals and sequences of operations- Provide recommendations and feedback regarding the design, equipment selection, pre-functional checklists, startup and functional test scripts developed by others, maintainability, construct-ability and commission-ability- Review documentation for compliance with Amazon standards, industry standards, and design specifications- Assess the capability of commissioned systems to match the design Systems Validation- Verify the system's performance, including establishing acceptance criteria, obtaining completed reports, performing verification and spot checking for validation- Assist in as-built documentation and review for accuracy and completeness- Communicate commissioning issues, questions and concerns through proper channels in a timely manner- Work with internal and external teams to assure testing equipment is calibratedProject Management- Manage and commissioning of critical infrastructure to properly test and validate installation, operation and performance of mechanical, electrical and controls systems.- Ability to work on concurrent projects in multiple geographical regions- Vendor management and coordinate with commissioning authority to work in accordance with Amazon practice and documentation- Return complete and legible commissioning documentation to the ACx regional manager for alignment with global standards and policies.- Develop project specific commissioning schedule and plans- Represent ACx in projects coordination meetings with vendors and contractors- Maintain commissioning documentation- Track commissioning issues until resolved and closedWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Advanced knowledge of Microsoft Office Suite - Word, Excel and Outlook required; advanced knowledge of SharePoint (or similar) preferred.- Advance knowledge of mechanical systems and basic knowledge of electrical and fire alarm/life safety systems.- Ability to read and understand construction documents (design drawings, control diagrams, specifications, etc.). Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/16/2024 09:03 AM
Network Development Manager, Direct Connect
Amazon, Sydney, Any
BASIC QUALIFICATIONS- Experience in both a technology role and management role • Experience with ISP and Internet scale networking, background in building, scaling and operating large-scale global networks.- Track record in contributing to the creation and implementation of high quality, high volume recruiting plans- Experience representing your team/technical area to senior management- B.S. in Computer Science or four years' equivalent - Experience in a large-scale enterprise environment is required with experience in either a Planning or Network Engineering role highly recommendedDESCRIPTIONAmazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.The Network Development Manager with Direct Connect team will deliver and enable Direct Connect connectivity experience that sets the global standard for AWS network performance, availability, security and cost for our customers. The manager will be part of a team owning the planning and delivery of all Direct Connect capacity globally. Amazon.com is looking for a highly motivated Network Engineering Manager to help build and scale one of the world's largest networks. This Network Development Manager will:-Lead a team of highly qualified network development engineers and work with partner teams-Be a technical and solution oriented person with the ability to deep dive and break down complex tasks-Ensure that design, management, implementation and deployment operations are sound and executed at scale, safely keeping AWS ahead of customers' demand -Continuously promote safe delivery through change control, automation, innovation and operational excellence initiatives-Focus and manage process optimization using relevant data, metrics and dashboarding techniques-Keep close and collaborate with internal customers, partner teams and other stakeholders on Internet capacity delivery operations, planning and initiatives.Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.Key job responsibilitiesOperational ExcellenceAs a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating sane processes and procedures to improve efficiency in our day-to-day tasks and projects.Technical LeadershipAs a manager of a highly technical team, which has responsibility for performance and operational availability of the Amazon global Internet network, you will be expected to have a deep knowledge of your area. As part of your role, you will be required to review and approve network changes for your team. Additionally, you will on occasion need to develop a detailed, low-level understanding of network issues that do occur and to be able to represent those issues at operational management review meetings.Goal Setting and DeliveryYou will directly own defining or refining and delivering strategic goals for your team. As part of this responsibility, you will be expected to communicate goals to the team, align the necessary resources, and communicate status to the wider leadership team.Performance Management/Team HealthYou will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skills mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling of a 7x8x365 operational rotation.Recruiting and HiringYou will hire quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.AutomationYou will be heavily involved in developing automation, as well as setting our sister automation teams' roadmap, based upon identifying significant opportunities where automation can tackle volume, systemic or critical operational issues.12x7 OncallAs the manager of this team, you will be expected to be part of a 12x7 management escalation rotation.This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. The successful candidate will have a proven track record of success in driving operational excellence, including coordinating and driving issues to resolution utilizing excellent judgment skills. Experience in building and managing a team of strong technical people, and prior ownership of the operation of a mission-critical team is crucial to success. Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Must have a high degree of organizational skill and be very detail-oriented. Must be able to interact with and influence people at all levels and have excellent communication skills.- Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon.- Experience in building and managing a team of strong technical people and prior ownership of the operation of a mission-critical team is crucial to success.- The successful candidate will have a proven track record of success in delivering complex projects, including coordinating and driving issues to resolution autonomously utilizing excellent project management skills. Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/18/2024 10:12 PM
Lead Pipeline Technical Director
Walt Disney Studios, Sydney, Any
Job Summary:The Lead Pipeline Technical Director is responsible for taking a lead role in developing and maintaining the VFX production pipeline for ILM, and ensuring it is running smoothly and efficiently for all shows. The Lead Pipeline Technical Director will be active in both development projects and show support and will mentor and advise the Pipeline Technical Director team in their local Studio.Primary Responsibilities:Responsible for the development of workflow and tools on show-specific projects locally and across all studios.Ensures Pipeline TD team is adhering to ILM standards when building new tools and workflowsApproves methods and procedures on new projects and in conjunction with assigned Pipeline TDServes as key knowledge resource for workflow and tools used in production at ILMRuns code reviews for Pipeline TD team both locally and globallyAdvises other engineers with maintenance and bug fixing of existing toolsProvides support to productions to keep the pipeline running smoothly for projects globallyCollaborates with show supervisors to develop per-show tool customizations, ensuring we are not duplicating work across showsUpdates and creates new features additions to existing toolsProvide training and assistance to both Pipeline TDs, production and artists on toolsets and workflowsCollaborates with artists and production to develop efficient workflows and supporting tools across projectsLeads discussions surrounding future workflow and tool developmentJoins show and development meetings to ensure tools and best practices are known across projectsAlways aware of commonality across shows, key point person for development of tools across showsKey point person in local studio for production workflow and tools for Global teamsWorks with show hub CG Supe to ensure hub and spoke technology needs are understood and prioritizedParticipate in the activities of the globally distributed production engineering team, including: development and support activitiesregular status and planning meetings as time zones permitadhere to development best practices and standards defined by the SupervisorJob Requirements: Education / Experience : Bachelor's degree in Computing Science or Graphics discipline, or equivalent professional experienceProven experience in the visual effects or computer animation industries Required Skills / Competencies : A positive, "can-do" attitude with balance: must not be afraid to ask for help when getting outside experience base or comfort zoneA clear and concise communicator: ability to keep end users informed of progress and managers informed of requestsAn effective listener: able to engage with and understand artists to discover what their requirements areAn effective time manager: must be able to prioritize a multitude of requests and not be afraid to ask for help if the path isn't clearPassionate about delivering rigorous follow-through on assigned tasksAn agile, flexible and quick thinker: this is an energetic, dynamic environment requiring an ability to adapt to rapidly changing requirementsA creative thinker and innovator: able to devise and employ ingenious solutions to difficult problems Technical Skills: Expert knowledge of python programming and the Linux environmentWorld-class troubleshooting skillsExperience working with revision control systems and defined coding standardsExperience developing tools and/or plugins within industry software packages such as Maya, Nuke, Houdini or KatanaExperience with Renderman, vray or Arnold Preferred Skills / Competencies: Excellent people personExperience with database technologies such as MySQL, PostgreSQL, MongoDB or RedisExperience writing RESTful APIsKnowledge of the standard python packaging and installation tool-chainVFX, Feature Animation or Episodic production experienceExperience with Maya, Katana and NukeExperience with Renderman, vray or ArnoldExperience developing on WindowsJoinILMThis position is with Lucasfilm Entertainment Company Ltd. LLC, which is part of a business segment we call Industrial Light & Magic.Lucasfilm Entertainment Company Ltd. LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, color, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. About Industrial Light & Magic: Founded in 1975 by George Lucas, ILM is the leading effects facility in the world, serving the motion picture, commercial production, and attraction industries. ILM has created visual effects for over 325 feature films and has played a key role in seven of the top 10 worldwide box-office hits of all time and has contributed to 25 of the top 50. ILM has set the standard for visual effects, creating some of the most stunning images in the history of film. At the forefront of the digital revolution, the company continues to break new ground in visual effects, VR, AR, and Immersive Cinema. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with ILM (Australia) Pty. Ltd. , which is part of a business we call Industrial Light & Magic .Salary: . Date posted: 04/24/2024 07:13 AM