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Mid-Market Account Executive
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS• BA/BS degree or equivalent work experience required.• 3+ years of B2B sales experience• Experience in identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels.• Experience in positioning and selling innovative solutions to new and existing customers and market segments.DESCRIPTIONWould you like to join one of Amazon's fastest growing teams, focused on driving digital transformation with businesses and organizations across Canada? Do you have experience selling into Public Sector Government, Education, Healthcare or Non-Profit organizations? Are you a natural "hunter" who enjoys challenging customers to think differently about their procurement and supply chain technology? Do you thrive in a fast-paced, startup environment where collaboration, ability to deal with ambiguity, and a desire to roll up your sleeves is critical? Come be a part of a rapidly expanding $35 billion dollar global business. With the recent launch of Amazon Business in Canada, we are expanding our North American sales team to make buying even easier for Canadian business customers across all verticals. Bring your insight, imagination and a healthy disregard for the impossible. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Companies can now easily manage their procurement needs and purchase supplies through Amazon Business and Business Prime.Account Executives are responsible for building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Information Technology, Facilities, and more. Account Executives will ensure recommended solutions meet our customer's procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted.Ideal candidates will have relevant consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.Key job responsibilities• Initiate prospecting and lead generation activities to businesses and organizations with quota and goals.• Assisting customers with registration and presenting registered customers with Amazon Business account tours.• Meet or exceed targets for customer acquisition and customer spend adoption.• Educating and networking with key prospect and customer contacts.• Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.• Drive customer satisfaction.• Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS• 5+ years of B2B sales experience in the Public Sector or related field.• Strong ownership and bias for action.• Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems.• Knowledge of procurement and source to pay methods at Enterprise businesses.• Active listener and effective communicator.• Ability to prioritize and demonstrate relentless discipline in achieving goals.• Proven ability to influence others.• Displays strong leadership skills.• Innovate with and on behalf of customer and starting with our customers and working backward.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/04/2024 09:32 AM
Marketing Strategy Vice President - Digital Programs
JPMorgan Chase, Toronto, Ontario, Canada
You will report to the Executive Director of Digital Marketing. with accountability to the Head of North America Acquisition & Engagement Marketing, and will be integral to the achievement of aggressive growth and retention goals for the business. Job Responsibilities Collaborate with multiple teams to accelerate Chase Canada's SMB digital acquisition and lifecycle capabilities: Work with Marketing, Sales, Product, Analytics and related teams to develop customer-centric strategies that will achieve ambitious retention and revenue growth goals. Work with external agencies and internal teams to develop and iterate content, campaigns, and advertising strategies that will reach monthly and yearly growth targets. Creatively ideate and project manage the development of lifecycle campaigns and optimizations that will attract leads and delight customers across strategies including email, search, content, partnerships, affiliates, and more. Partner with cross-functional internal teams to build and optimize custom nurture journeys for leads and lifecycle programs for customers across multiple segments and in both languages. Lead as a digital experience SME who understands how Canadians engage with Chase: Build and expand all creative and programs that touch any digital marketing channels, including but not limited to website, SEO, SEM, display, remarketing, videos, affiliates, social, ABM and partnerships. Drive accountability through owning project management and reporting on activities and key learnings monthly and quarterly through presentations to leadership. Forge close relationships with leadership, internal teams, external agencies, platform providers and partners to stay at the forefront of innovation, new tech and beta programs. Position the Chase brand in Canada as a thought leader through deep understanding of the content marketing funnel across segments and how to craft performant copy, emails, whitepapers and articles that provide both prospects and customers with the tools they need for success. Monitor and manage performance data and insights across platforms and teams: Get to know the customer, partner with internal teams to leverage research and analyze datasets in order to translate them into highly performing acquisition and retention strategies. Continually analyze performance in partnership with stakeholders across the business to proactively optimize programs, lift ROAS and forecast performance across KPIs. Implement a test and learn methodology and supporting infrastructure to drive experimentation across programs and channels. Optimize automation programs to ensure they create a positive impact on CAC and can be tied to customer LTV by influencing opportunity generation, account activations and reducing churn. Qualifications and Desired Skills 7+ years progressive experience with a focus on launching and iterating B2B digital acquisition and lifecycle programs for SMBs in a matrixed business environment. Hands-on experience project managing customer acquisition, engagement and lifecycle programs and campaigns across digital channels that drove measurable ROI. Strong communication, presentation and analytical skills when providing initiatives to improve digital experiences. Familiar with leveraging B2B marketing automation and technology products, automation tools and project management tools such as: Salesforce, Marketo, Marketing Cloud G Suite, MS Suite, Figma, JIRA, Workfront, Google Data Studio Adobe Analytics, Tag manager, Target, Google Analytics Knowledge of CMSes, modern browser technologies and email clients Experienced with digital ad platforms, tools and affiliate marketing UX and design sensibilities to manage creation of a fully unified brand experience across program creatives. Track record of delivering digital growth experiences in multiple languages for Canada, ideally in the Fintech or merchant services space. Familiar with nuances in localization and legal requirements in compliance with regional language laws (ex: CASL, OQLF terms, Bill 96 requirements). Fluent bilingual proficiency in English and French is preferred.We value creativity and a personal touch in applications. We are looking for genuine human-written anecdotes because AI-generated resumes or responses are easy to identify. Priority will be given to applicants demonstrating personal effort and original thinking.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:25 PM
Technical Sales | End User | Mining
Michael Page, Newcastle
Key Responsibilities:Develop and execute strategic sales plans to drive revenue growth within the mining sector, leveraging my client's polymers and fluids solutions.Cultivate and maintain strong relationships with end users in the mining industry, understanding their unique needs and providing expert guidance on product selection and implementation.Collaborate closely with internal teams to ensure seamless delivery of solutions, from initial inquiry through to post-sales support.Stay abreast of industry trends and competitor activities, providing valuable insights to inform product development and sales strategies.Effectively manage sales pipelines, forecast accurately, and meet or exceed sales targets while upholding the highest standards of professionalism and customer service.Successful Candidates:Demonstrated track record of successfully selling technical products within the mining sector, employing a consultative and collaborative approach. Previous experience in product consumables or chemical space is highly desirable.Strong ability to drive new business development while also effectively managing existing accounts, demonstrating a balance of hunting for new opportunities and nurturing relationships to grow wallet share.Proven capability to manage sales cycles of at least 3 months, with a proactive approach to seeking out new business opportunities through outbound prospecting efforts.Exceptional interpersonal skills with the ability to build and maintain relationships across various levels of the customer hierarchy, from process engineers to procurement teams.Flexibility and willingness to travel, covering the NSW region with a focus on the Newcastle/Hunter/Central Coast area, as well as periodic travel to WA approximately every 4 weeks.
Customer Success Mgr, Canada Strategic Account Services
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONSBasic qualifications• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. • Education: Bachelor's degree or equivalent. • Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Communication: Excellent verbal and written communication. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. •Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon's leading brands, then we're interested in youKey job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing. • Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. • Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction. • Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a "consultant" role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence • Improve team efficiency and optimize previously defined processes. • Assist with the design of tools, standard operating procedures and processes of Seller Services. • Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.About the teamWe are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B • Superior communication and presentation skills • Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.• Understanding of retail math and formulas for the purpose of making business decisions.• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 09:12 AM
Events & Hospitality Manager
Salesforce, Sydney, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Real Estate & Facility ManagementJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Events & Hospitality Manager at Salesforce is a pivotal role that orchestrates a diverse array of events across our vibrant Specialty floors in the iconic Sydney Tower. This individual will be the maestro of event execution, leveraging our Ohana 3 floor village with its breathtaking terrace, pioneering Auditorium, and the Salesforce Innovation Centre. The role extends to orchestrating campus-wide events in our employee enhanced social lounges and managing the welcoming ambiance of our dedicated lobby.Key Responsibilities:Event Curation: Craft meaningful connections through meticulously planned companywide events that bring together customers, non-profits, guests, visitors, and employees. This strategic engagement is a driving force in propelling our business forward, empowering our teams to excel and live out the Salesforce values.Executive Engagement: Deliver exceptional, five-star event experiences by engaging with executive-level customers and leaders in the ANZ region who frequent Salesforce Tower Sydney. Your expertise will ensure that every event is synonymous with high quality and leaves an unforgettable impression.Finance and Budget Ownership: Assume full responsibility for the financial aspects of event management, including budget creation, allocation, and oversight. Ensure that all events deliver maximum impact while adhering to fiscal guidelines.Communication and Storytelling: Develop and implement a comprehensive communication plan that effectively tells the story of each event, highlighting the new way of working, cultivating increased connection, collaboration, and community. Your narrative will captivate and engage all stakeholders.Reporting and Data Analytics: Utilise Tableau to build dashboards that provide high-level data, offering key insights on pre-event and post-event statistics. Summarize key highlights for communication updates and presentations to various stakeholder audiences. Leverage this data to influence decisions, assess performance, and measure accountability and success.Training and Development: Lead continuous training and development for theGuest Services and Events team on new and improved Meeting & Events (M&E) App enhancements and Slack workflows, ensuring the team is adept at using the latest Salesforce technology to streamline event management.Vendor and Team Management: Take charge of coordinating all event-related personnel, including Vendors, Employees, and Contractors within the Event and Guest Services team. Your leadership will ensure seamless event execution and elevated experience alike.Collaboration and Partnership: Work in close harmony with the all REWS teams to ensure cross-functional alignment. This commonality is vital for the triumph of our ONE REWS team, fostering a culture of mutual support and high performance.Demonstrated ability to lead, influence and overcome obstacles partnering with various business units who work closely with Real Estate and Workplace Services. Adhering to Salesforce policies under Global Security and Safety standards, this position requires applied knowledge and experience of all health and safety event management aspects. Experience/Skills Required: Strong background in event & project management ideally in a high-tech, fast-paced B2B environmentA proven track record in crafting and executing large, sophisticated events & programs that align to our values and business goals (product launches, conferences, executive programs, customer service delivery and trade shows)Strong leadership skills with the ability to manage diverse teams and vendors along with the ability to engage with executive-level stakeholdersShown effectiveness in vendor negotiations and management, industry knowledge on selection of event caterers and suppliers in hospitalityAbility to assess workload priorities in a fast paced environment achieving required deadlinesWin as a team, collaborate and overcoming obstacles and conflicts for overall team successExcellent project management skills for event and workplace readiness and initiate required process improvementsDeep comfort level with event program analysis, reporting and ACV pipeline impactProactive, creative, entrepreneurial, have a healthy appetite for feedback, and thrive in high-pressure situations.Ability to work outside of traditional business hours and weekends as neededExperience working with a global company, brand and teams at all levels of the organisationProficiency in using Google Suite Workspace (similar to advanced Microsoft suite of programs) leveraged in workplace services messaging and presentations, and data reporting.Solid understanding of event technology various IT/AV remote communication tools such as Zoom, Google Meet or WebinarsAt Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/11/2024 03:18 PM