The responsibilities of the role include:Proactively manage a small portfolio of claims, applying effective claims and injury management strategies to facilitate return to work outcomes, promote recovery while at work, and mitigate claims costs;Focus on early intervention and identify risk factors to a safe and durable return to work;Prepare Injury Management Plans reflecting and addressing identified risk factors to recovery;Liaise with treatment providers, including allied health professionals, specialists and the nominated treating doctor; Participate in medical case conferences where necessary;Make timely and evidence-based liability decisions;Prepare written correspondence related to claims management in accordance with NSW legislation;Calculate Pre-Injury Average Weekly Earnings (PIAWE) and weekly compensation payments, ensuring team members receive accurate and timely payment;Provide coaching and advice to site management to develop capability in early intervention and managing return to work processes;Provide an excellent level of customer service to all stakeholders;Participate in claim strategy sessions with the Risk & Safety team;Participate in claim reviews with site management; andYou may also be required at times to assist our two ACT stores with the return to work of injured team membersThe successful candidate will have the following characteristics:Minimum 2 years experience in managing NSW workers compensation claims;Demonstrated extensive knowledge, understanding and application of NSW workers compensation legislation, regulation, guidelines and Standards of Practice;Highly developed interpersonal skills and written communication skills to facilitate all aspects of claims and injury management;Highly developed planning, prioritisation and organisational skills;Excellent analytical and technical skills;High attention to detail;Experience in review and approval of medical services and treatment requests;Experience in liaising with treatment providers;Experience working in a self-insurance environment is preferred but not essential;Relevant qualification in an Allied Health discipline would be highly regarded but not essential; andA strong commitment to meeting and exceeding expectations