Overview of salaries statistics of the profession "Gifts Manager in Australia"

Job Number 24054368Job Category Property LeadershipLocation Four Points by Sheraton Ahmedabad, Opposite Gujarat College, Ahmedabad, Gujarat, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.CORE WORK ACTIVITIESManaging Profitability and Departmental Budgets • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. • Reviews financial reports and statements to determine how Operations is performing against budget. • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance. • Strives to maintain profit margins without compromising guest or employee satisfaction. • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. • Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. • Makes and executes key decisions to keep property moving forward towards achievement of goals.Managing Property Operations • Strives to improve service performance. • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Ensures core elements of the service strategy are in place to produce the desired results. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.Leading Property Operations Teams • Establishes a vision for product and service delivery on property. • Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team. • Ensures employees are treated fairly and equitably.Managing and Conducting Human Resources Activities • Observes service behaviors of employees and providing feedback to individuals and/or managers. • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. • Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Stays knowledgeable of leadership talent in the property. • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/28/2024 09:21 AM

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary As a Transaction Processing Manager in Market Operations, you'll be responsible for regulatory reporting implementation and ongoing remediation activities, while covering various products. Job Responsibilities Understand the regulatory requirements working with Legal / Compliance / Industry (ISDA/Equities industry groups/DTCC etc.) and internal stakeholdersEstablish the end-to-end control processesReview and improve the end-to-end control process around the Regulatory Reporting agenda in Credit / Rates / EquitiesEstablish a strategic attestation process on regulatory reporting for the jurisdictions already implemented to the businessDevelop process and system enhancement recommendationsWork with business and Technology group to prioritize the requirements by presenting the business casePerform cost benefit analysis to propose optimum future process to the businessSuccessfully deliver controlled environment of Regulatory ReportingEnsure all controls and checks are completed by the end of day Required qualifications, skills and capabilities. Strong understanding of Credit / Rates / Equity Derivatives productsStrong understanding of Dodd Frank CFTC Trade Reporting and EMIR Trade ReportingExcellent business analysis skills to drill down the complex regulatory reporting requirements for multiple jurisdictionsExcellent problem solving skills in order to identify, understand, and address operational and technical issuesStrong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including Senior Business executivesUnderstanding of the end-to-end transaction cycle for derivative productsExperience with investment banking environment is a must, preferably in Middle Office / Trade SupportBachelor's degree, Finance / Economics or other related disciplines is preferredStrong proficiency in Microsoft OfficeAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/02/2024 10:26 PM

Job Number 24058129Job Category Rooms & Guest Services OperationsLocation Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.CORE WORK ACTIVITIESLeading Guest Services Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members.Maintaining Guest Services and Front Desk Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals.Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers.Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 03:31 PM

Job Number 24062540Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Hyderabad, Level 10 SLN Terminus Survey No 133, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.The impact you'll makeNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.What you'll do Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We'll support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What we're looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.You're welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/09/2024 09:22 AM

BASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree, or 5+ years of professional or military experience- Knowledge of Microsoft Access or SQL- Experience using data to influence business decisions- Experience driving internal cross-team collaboration- Experience with business analysis and P&L managementDESCRIPTIONSr. Category ManagerOwn Category topline, core flywheel inputs of selection, speed, pricing and deep engagement and scope to impact overall customer experience and marketing engagement. Key job responsibilitiesAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.About the Role:The A.in Toys/Media team is looking for an entrepreneurial Senior Category Manager, to help us deliver our ambitious growth objective. As Sr. CM, the candidate will have independent ownership of a category, will manage the category topline and inputs directly and influence programs to drive core inputs. S/he will also influence external (Seller) and internal (Acc Mgt, Selection, Product and Marketing) teams to drive business growth. The mandate will also give the opportunity to the Sr.CM to work on SME areas across Media categories and will require muscle around working with mechanisms to influence leaders across teams and drive execution with rigor.We expect the Sr. CM to be a passionate customer and category advocate within Amazon, with proven execution skills, stakeholder management, attention to detail, and the ability to effectively prioritize and multi-task. The candidate must be an effective leader and communicator to be able to work with many internal cross-functional teams. The ideal candidate will be a self-starter, with good customer and business understanding and demonstrate a high level of ownership, bias for action and customer obsession. Our growth charter has predefined updates cadence with Amazon India leadership and the candidate will be expected to own reports for her mandate with these stakeholders.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience driving direction and alignment with cross-functional teamsSalary: . Date posted: 04/08/2024 10:33 AM

Job Number 24063252Job Category Property LeadershipLocation Four Points by Sheraton Nashik, Galani hotel project,next to Yashika Plaza, Mumbai Agra Road, Nashik, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.CORE WORK ACTIVITIESManaging Profitability and Departmental Budgets • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. • Reviews financial reports and statements to determine how Operations is performing against budget. • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance. • Strives to maintain profit margins without compromising guest or employee satisfaction. • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. • Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. • Makes and executes key decisions to keep property moving forward towards achievement of goals.Managing Property Operations • Strives to improve service performance. • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Ensures core elements of the service strategy are in place to produce the desired results. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.Leading Property Operations Teams • Establishes a vision for product and service delivery on property. • Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team. • Ensures employees are treated fairly and equitably.Managing and Conducting Human Resources Activities • Observes service behaviors of employees and providing feedback to individuals and/or managers. • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. • Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Stays knowledgeable of leadership talent in the property. • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:16 PM

Iconic organisation supporting and empowering young people at riskSuits people with major donor, fundraising, or business development skillsPlay a key role in facilitating the rollout of an exciting new 5-year strategy About the OrganisationYouth Off The Streets (YOTS) works with children and young people, their families and communities to create safety, offer support and provide opportunities to build a positive future. Since being established more than 30 years ago YOTS has grown significantly, attracting ongoing government and public support.YOTS employs 200 staff, supported by hundreds of volunteers, with an annual turnover of $30m including 70 cost centres. YOTS delivers a broad range of services including crisis accommodation, housing, independent high schools, alcohol and other drugs counselling, justice and cultural support, life skills, employment programs, and community engagement.After the appointment of a new CEO last year, YOTS has developed an innovative five-year strategy, so this is a great time to join the team and influence future positive outcomes for young people. Benefits & CultureWork with an experienced NFP senior leadership team Flexible working arrangements with hybrid WFH opportunities Based at Alexandria Head Office location, close to public transport The RoleIn this role, you will lead the development and execution of YOTS’ Philanthropy & Partnerships strategy. Reporting to the Head of Fundraising, you'll be instrumental in building sustainable fundraising income and achieving strategic objectives. Your role involves cultivating relationships with philanthropic partner organisations, maximising revenue streams, and enhancing YOTS' reputation as a 'partner of choice'.Additionally, you will;Build effective and ongoing relationships with internal and external stakeholders Drive acquisitions and reactivate campaigns for consumer and corporate sectors Source and manage high net worth relationships including corporate partnerships, grants (government and private sector), and trusts and foundations Manage research and analysis to understand partner organisations, including their goals, culture, and alignment with YOTS objectives Lead and support skill development of the team to support the expansion of income streamsSkills RequiredThis role is suited to a hands-on senior fundraising professional who can create and implement partnership strategies. As a natural leader, you have experience engaging with senior stakeholders, inspiring your colleagues, and are proficient in cultivating relationships across government and private sectors. You are an excellent communicator with creative and innovative thinking along with strong business acumen gained from major gift and/or philanthropic fundraising, corporate partnerships, or a business development background.If you're eager to contribute to the success of an exciting new strategy that supports and empowers young people in need, we encourage you to apply. Submit your cover letter addressing the required skills and your resume or contact Kelly Gentle on 02 8243 0570.Please note there is no formal closing date for this role,

Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionReporting to the Director of Rooms, The Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained . The Front Office Manager will also lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders. Guest Experience Maintaining and improving standards in all areas of operation relating to Guest Experience.Maintaining, improving & optimising the guest experiences throughout the hotel.Overseas and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction.Dealing with High Profile guests from arrival to departure.Ensure that guest requests and complaints are satisfactorily resolved.Developing and enhance WBK guests experience as well as High Profile and High Maintenance recognition and satisfaction.Ensuring all needs are met and exceeded during all guests' stay.Relationship-building with guests and agents.Maintaining a strong presence amongst guests.Actively seek innovative ways to enhance the overall product to maximize guest experience.Learning and Development within the department.Providing necessary direction and support to the Assistant Front Office Manager.To ensure effective liaison between Front office staff and other departments.To be available for all staff related queries and guest complaints.Completing performance reviews and offering continues support to enhance skill development.Identifying training needs and ensuring that training is scheduled accordingly. to improve guest overall experience and staff general knowledge of the product and service provided.To draw up induction programmes and to ensure an effective Godparent system for all new staff members are in place.To facilitate the Cross Training Program which allows participants to receive adequate training to further their knowledge.Responsible for all Front Office recruitment and ensuring adequate staff compliment according to hotel occupancy.To mentor, coach, counsel and discipline staff as required according to the code of conduct provided by Cape Grace.Empowering Supervisors / first line managers to drive leadership with in the department and keeping them accountable to take action when team members are not performing up to standards.Cultivating a positive atmosphere to ensure effective communication, involvement and learning ability. Allowing all staff to participate in sharing best practices.Coaching the team to handle conflict in an effective mannerism that would uplift the team and enhance overall guest experience.Key Responsibilities and Duties:Ensuring department procedures and systems are maintained and effectively operated.Continuously evaluates department Standard Operating Procedures.Audit and development of guest information data on Opera.Drive Leading Hotels of the World and ALL Loyalty standards.Creating an environment that supports innovation and look for opportunities to improve operations.Pro-actively try out new ideas and technologies that would streamline. productivity and enhance overall guest experience in line with the budget and capex submission.Ensure productive and efficient communication between departments.To ensure effective running of PMS and all related interfaces.Building and improving on relationships with agents.Models the Organizational Values and Fairmont Standards.Reduction of departmental glitches to an acceptable weekly standard by minimizing revenue loss.Encouraging the use of the "Generosity Pot" across departments.Has operational managerial responsibility over all departments in the absence of the Exec and Department Head.Has responsibility for ad hoc project teams.Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations.Has a thorough knowledge of the hotel and all services provided to the guest.Maintains the high standard of service, appearance and social skills set according to the company policy.Works in harmony with all departments and employees, is willing to assist others if and when required.Attends all training workshops as and when required and deemed Mandatory by the Director of Rooms Division.Is familiar with all policies and procedures, house rules, LHW standards, All Loyalty Program, fire-, security-, and emergency procedures as well as all checklists pertaining to the position.Performs any reasonable duty as instructed by the Director of Rooms Division.Financial Attributes:Maximising revenue for the Front Office Department, including the promotion of all other hotel outlets.To prepare, submit and analyse the annual Front Office Budget for Revenue and Expenses.Ensure a controlled O-status and debtors' status within the department.Controls and provides feedback on revenue and operational expenses monthly.Ensure regular and consistent pit checks so that all revenue is correctly accounted for and posted.Ensure that all vouchers and gift cards are correctly recorded and accounted for.Encourage all employees to upsell the products and services and to achieve agreed sales objectives.To ensure accurate and timeous submission of all reports and relevant administrative work.Develop, implement and maintain new incentives to motivate all front office colleagues so as to maximize hotel revenue.Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget.Driving the guest recovery program with a minimum of cost to the hotel while ensuring the appropriate level of guest satisfaction is maintained.Works with departments to reduce the cost of operation however to maintain the quality of overall guest experience.Encourages upselling of all rooms, hotel facilities and outletsEncourages concierge to promote the upselling of the hotel chauffeur vehicleQualificationsJob Requirements and Qualifications:A hospitality; management and/or similar qualification will be highly advantageousAt least 3 years Management experience; preferably gained in a 5 star environmentComputer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera CloudFluent in English (written and spoken). A foreign language is advantageousProven abilities in:Guest relationsSales - Ability to Upsell the hotel facilities and outletsTime and workflow managementHighly experienced in employee managementEffective decision-making and judgementConflict resolutionInterpersonal communication skillsDelivery to required standards in a fast-paced and dynamic environmentAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.Salary: . Date posted: 04/17/2024 06:05 AM

BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONWant to participate in building the next generation of online payment system that supports numerous countries and payment methods? We are seeking talented Technical Program Managers to join one of the fastest growing areas in Amazon's e-commerce services platform. We offer competitive salary and benefits, outstanding career and growth opportunities and an exciting and team-oriented atmosphere.We want to move all the money in the world! We deliver game-changing financial processing power for the some of the world's largest technology platforms including Amazon.com, Amazon Kindle, and Amazon Web Services.We build systems that process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.The Amazon Payments processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce services platform.Payments Acceptance and Experience org is looking for super star Senior TPM to join the team. You will get an opportunity to influence Amazon technical architecture across multiple Directors, establish and own a roadmap. This role requires working with across product teams to define strategy and requirements, and lead cross functional development teams from design through delivery. You will be accountable for driving the entire product lifecycle, from product definition through specification, coding, quality assurance and launch to the world. This position involves regular communication with senior management on status, risks and change control. Cross-team coordination, agile project management and executive presentation skills are essential.The ideal candidate is a creative, demonstrated leader/manager with superior analytical abilities. This opportunity requires excellent technical, problem-solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get the right things done. At the core of the position is delivery.Qualified candidates have experience defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule, and deploy new features sets as well as analyzing cost/benefit of feature selection and communicating results throughout the organization.Knowledge of the following is required - service-oriented architecture, product development (including Java, XML, messaging protocols, and Web Services), build processes, agile project management and release schedules. The ideal candidate will have 8 or more years of relevant work experience in internet-related project and/or technical product management in a software applications environment. An undergraduate degree in software-product management, computer science, or equivalent experience is required.Amazon is an equal opportunity employer.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipSalary: . Date posted: 04/16/2024 10:17 PM

Job Number 24070481Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.The impact you'll makeNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.What you'll do Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We'll support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What we're looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.You're welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/22/2024 03:18 PM

Job Number 24062499Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments Navi Mumbai, D-33, Turbhe, Navi Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.The impact you'll makeNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.What you'll do Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Perks you deserve We'll support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What we're looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.You're welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/09/2024 09:22 AM

BASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degreeDESCRIPTIONDoes the opportunity of accelerating growth of a large business and innovating to delight customers appeal to you? Amazon's fast growing Gift Card (GC) business significantly contributes to the company's customer obsession and results. The team is responsible for creating and enhancing gift card and stored value products sold globally via Amazon's website, corporate sales, and third-party stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on demand gift card issuance for corporate partners. Backing these products is a complex system of tools and processes that govern how new products get created, how we triage issues with live products, how gift cards are fulfilled and delivered.Our team is seeking a customer obsessed and highly organized program manager to drive progress on a critical business program related to our WW Catalog structure and how we launch new electronic and physical GC designs. The ideal candidate will be comfortable with quickly driving clarity and structure to ambiguous situations. The GC Catalog dictates how our products are presented to customers in over 20 countries across multiple form factors and is core to Amazon's retail shopping experience. Key job responsibilities- The candidate will drive the WW Catalog programs that will allow managing the growing complexity with our product. - Establish scalable and efficient processes for large scale data analyses to efficiently manage Gift cards catalog- This leader will work across a broad group of stakeholders from product, tech, business, design and marketing to identify requirements, prioritize the program's goals, and drive execution. - This leader should be comfortable with influencing high judgement decisions and prioritization with senior leaders. - Pursue initiatives to eliminate defects and ensure seamless ingestion of catalog feedsA day in the life- Interact with stakeholders at multiple levels to establish catalog experience standards and processes. - Troubleshoot any issues with the catalog- Work with WW GC business teams to guarantee the utmost product quality- Support the operations team to maintain and improve the catalogWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/22/2024 10:50 PM

Job Number 24071408Job Category Property LeadershipLocation Courtyard by Marriott Ranchi, One Marriott Drive, Ranchi, Jharkhand, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.CORE WORK ACTIVITIESManaging Profitability and Departmental Budgets • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. • Reviews financial reports and statements to determine how Operations is performing against budget. • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance. • Strives to maintain profit margins without compromising guest or employee satisfaction. • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. • Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. • Makes and executes key decisions to keep property moving forward towards achievement of goals.Managing Property Operations • Strives to improve service performance. • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Ensures core elements of the service strategy are in place to produce the desired results. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.Leading Property Operations Teams • Establishes a vision for product and service delivery on property. • Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team. • Ensures employees are treated fairly and equitably.Managing and Conducting Human Resources Activities • Observes service behaviors of employees and providing feedback to individuals and/or managers. • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. • Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Stays knowledgeable of leadership talent in the property. • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/23/2024 10:18 AM