Overview of salaries statistics of the profession "Investigator in Australia"

BASIC QUALIFICATIONS1. Six (6) plus years of experience managing investigations. Overall Banking/Security/Loss prevention experience of 15 plus years. 2. Proven ability to conduct serious fraud investigations 3. Reviewing Investigations conducted by field teams and presenting it senior management. 4. Experience in managing and analyzing case management database 5. Experience in data mining techniques and related analytics to detect patterns. 6. Knowledge & experience of the law as it applies to interviews, arrest, and the judicial process 7. An ability to travel 30-45% (domestic and international); may increase at times.DESCRIPTIONThe AU Senior Investigations Manager, working with AU Security & Loss Prevention (SLP) team, will implement the investigative framework for the Amazon AU SLP Operations and work with all stakeholders to mitigate risk of theft, fraud and other high impacting incidents. This person will be an operational subject matter expert on investigations and maintenance of analytical techniques and have the ability to share their expertise with associates within SLP at the various Amazon locations. The Investigations Manager is a key member of the APAC Investigations team and reports to the Head of APAC Investigations. Key job responsibilities• Serve as an investigator within the SLP investigations team and supports the wider Loss Prevention team in Australia.• Provide investigative services and guidance for associates and work with cross-functional teams throughout the organization• Supports development of investigative strategy, deployment, and execution; plans and conducts investigative operations, assists in the delivery of training and professional development of the wider AU SLP team.• Maintains AU loss and investigative metrics including the compiling of regular management reports and has an active role in the maintenance and governance of the investigation reporting tools.• Develop & innovate intelligence process using technology to identify modus operandi, loss hot spot, and abuse trends; then disseminate to the LP team• Handle executive escalations directed to AU SLP team and provide insights into opportunities to improve processes and policies across functions.• To be at the forefront of keeping abreast of trends and fraud issues impacting Amazon.com.au as a business.• Ensure quality investigative practices by providing knowledge to and serving as a mentor to individuals working on investigative programs related to overall losses.• Maintain loss and investigative metrics including a comprehensive case management system. We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS1. Bachelor's degree in security or related field. 2. PCI/CFE/CPP or similar certifications qualification 3. Knowledge of loss prevention mitigation techniques applicable to distribution Center and supply chain. 1. Previous law enforcement or military background.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 10:34 AM

BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon seeks a talented Senior Program Manager to join the Marketplace Trust team at its India headquarter, based in Bengaluru and lead the Brand Registry (BR) charter. This role would entail i) improve GMS coverage of Brands ii)improve brand experience at time of registry iii) build programs to educate brands about brand registry . S/he will work in close partnership with category teams, Product teams and WW Brand Protection team to identify and drive programs. S/he will regularly report on metrics related to Brand Registry for different business reviews.The successful candidate will be passionate about Customer & Brand Experience, detail-oriented, with a strong business acumen and excel in creative problem solving and program management. S/he will have credibility with leadership and will be able to work in a fast-paced environment, creatively solve complex issues; in addition, the candidate will thrive in working with large data warehouse environments, has excellent verbal and written communication skills and is motivated by developing innovative and simplified solutions to help Sellers.Key job responsibilitiesResponsibilities include: • Identify and drive programs that increase GMS coverage of registered brands• Drive programs and influence relevant stakeholders for seamless experience of entities registering on Brand Registry• Partner with category teams to improve BR coverage for categories• Work with product management team to build solutions that are required to drive programs in an efficient and automated fashionManage a small team of program managers & investigatorsWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/10/2024 09:18 AM

BASIC QUALIFICATIONS- 4+ years of operational and/or retail management experience- 2+ years of team management experience- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced levelDESCRIPTIONAmazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine countries WW and operate 24/7 from India, Japan & Costa Rica.We envision i) To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. We verify legitimacy of potential AB customers, review and validate changes of business information on the account and corroborating licenses for healthcare professionals intending on purchasing medical supplies. ii) To prevent AB plateform from Abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. We create mechanisms to reduce the impact of abuse proactively and reactively, and work with partner teams to identify and close gaps in our systems, services and processes that allow abuse to occur in the first place. iii) To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency.If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the 'ABBO' platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills.Key job responsibilities•Oversees a team of Investigators. Works across team(s) and Ops organization WW to drive delivery from investigators and enable investigators exceed bar in role.•Define expectations for investigators by formulating performance goals, metrics, success criteria and expected levels of delivery.•Partner with stakeholders across sites/functions to continuously evolve auditor role.•Leads small to medium scale, complex, cross functional strategic projects such as tool implementation, scaling up investigators, operational efficiencies that are business critical.•Basic Operations: The candidate needs to be able to drive results as in a quality environment with defined turnaround times and audit mechanism from the team of auditors. Will be answerable to global teams and leaders and must lead to meet all the operational metrics.•People management: The operations Manager would be responsible in creating mechanisms for employee growth and development throughout the organization. Will represent the team and manage the organization, so that it can deliver as per scale and future growth.•Process Improvements: As operations Manager, candidate would need to drive innovation within the team.•Networking: A successful candidate will excel at working collaboratively with stakeholders, enjoys working through ambiguity and able to break complex needs into scalable Quality/Operations processes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with operations, risk, fraud investigations etc.- Experience with six sigma tools and Lean techniquesSalary: . Date posted: 04/12/2024 09:11 AM

Looking for challenging role? If you really want to make a difference - make it with usSiemens Energy is focused on helping customers navigate the world's most pressing energy problems.As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees.With us, you can do something significant that benefits society and human progress. ResponsibilitiesProvide management and employees with competent EHS advice and action plans.Provide guidance and support to management on the promotion and implementation of the EHS strategies, procedures, guidelines and goals for continuous improvements, at all sites assigned in the region. Provide enabling support to management on the implementation of EHS strategies, procedures, guidelines and legislation to achieve the goals and objectives of the company. Ensure that environment and health impacts and significant risks are identified, reviewed and communicated and provide active support in mitigating such risks/impacts & regular visits to sites to provide practical safe solutions for high-risk activities. Ensure that appropriate measuring and monitoring of EHS issues is undertaken and reported accurately and transparently. Provide advice and support to Division/BU management on EHS compliance. Provide assistance in the completion of risk assessments & JSA where required and ensure that they are regularly reviewed, and mitigation measures are undertaken. Ensure that all accidents, diseases, dangerous occurrences are reported to the relevant statutory bodies as applicable within the defined legal framework and timelines . Ensure all accidents and near misses are recorded, reported and investigated in accordance with the company accident and reporting procedures, and all corrective/preventive actions are identified, implemented and reviewed. Ensure defined KPIs, initiatives, measures and accident and incident statistics are compiled accurately and reported to the Head of Country EHS and Division CEOs in a transparent and timely manner. Ensure relevant EHS records (e.g. policy documentation, risk assessments, safety data sheets, registers, fire drills and training records etc.) are maintained and updated as and when necessary. Ensure provision is made for all employees, including temporary staff and contractors, to receive effective and sufficient training and instruction by way of the company's EHS competency development program. Act on employee complaints relating to Health, Safety or Welfare, communicate through the relevant company channels and bring to the attention of the concerned authorities as required. Ensure updated information of legal requirements, hazards in the work place company EHS policy and procedures. Encourage the participation and involvement of all employees in EHS issues and ensure that all complaints and/EHS breaches are dealt with promptly and effectively. Ensure adequate supplies of effective PPE, as specified by risk assessments, are readily available for those employees visiting clients' premises. Encourage the participation and involvement of all employees in EHS issues and ensure that all complaints and/EHS breaches are dealt with promptly and effectively. Qualification(Mandatory):Degree or recognized Diploma in Engineering or Science Degree or recognized Diploma in Occupational Health and Safety from ADIS (RLI/CLI) / StateGOVT recognized institute or Premium Institute of the Nation like, IIT, NITIE & NICMARDesirableDegree or recognized Diploma in Industrial Hygiene /Environmental managementCertified Lead AuditorCertified accident investigatorChartered member of professional Occupational, Health and Safety bodies (IOSH / NEBOSH)Experience (Mandatory): Minimum 10 years of experience in EHS function. Strong experience in 'on the job' coachingFluent English both spoken and written (TOEIC > 730 or equivalent).Desirable Significant experience in construction, manufacturing, engineering or project management Experience in Sustainable DevelopmentWe've got quite a lot to offer. How about you?This role is based in Gurgaon. You'll be posted at various Project sites within India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.Salary: . Date posted: 04/15/2024 08:43 PM

BASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Knowledge of Lean principles and DMAIC methodologyDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build a safe place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver top notch Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes.We are looking for a motivated ACES Program Manager to tackle some of Buyer Abuse's most complex problems.Key job responsibilities - Buyer Abuse ACES is seeking a PM who is passionate about providing quality service, thinks globally, drives key project initiatives that will help manage sustained process improvements and has the ability to contribute to innovative ideas. - They will lead the site/program level improvement through Kaizens & facilitating Just do its (JDIs) ensuring successful implementation of those projects.- Drive Six Sigma Capability development programAbout the teamBuyer Abuse designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. We have investigators globally who investigate abusive transactions. We protect all aspects of the Amazon shopping experience and make Amazon a safer place to shop. In addition, we work towards minimizing the risk associated with new initiatives.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in requirement gathering and ability to write clear and detailed requirement documentSalary: . Date posted: 04/16/2024 11:04 PM

BASIC QUALIFICATIONS- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teamsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR's work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamSelling Partner Services (SPS) provides services and solutions aimed at protecting our customers from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners.Forecasting & Planning Research (FPR) team in SPS is responsible for estimating the potential future risk on the Amazon platform and its stores using state of art machine learning algorithms and is responsible for translating those estimates into the investigator headcount requirement in each country. The team consists of Data Scientists, Business Intelligence Engineers, Business Analysts and Program Managers.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 04/18/2024 09:18 AM

BASIC QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysDESCRIPTIONJob Description:Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPR Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other associates to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.Additional Information:Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')Weekly Off: Rotational two- day off (it is a 5-day working week with 2 days off. The off days changes every 3-4 months)Key job responsibilitiesRoles and Responsibilities:This includes, but is not limited to:• Researches and evaluates facts surrounding seller transactions• Takes appropriate action on investigated transactions based on established standard operation procedure and tools• Documents their actions by providing detailed annotations• Communicates with external customers via phone or email during the investigation process• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process• Understand the issue and make best use of the available resources to resolve it• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard• Communicate with internal and external stakeholders• Understand performance metrics to create analysis for driving business goals• Meet predetermined and assigned productivity targets and quality standardsAbout the teamAbout the team:The mission of Selling Partner Risk (SPR) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- NASalary: . Date posted: 04/18/2024 09:18 AM

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM

BASIC QUALIFICATIONSBasic/Preferred Qualification:• In charge of managing a team of ~10-12 Investigation specialists/Analysts who investigate buyer, and/ or seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions.• Minimum of 2+ years' experience in owning and leading operations as well as projects/initiatives• Minimum of 1.5+ years' experience in managing people• Proven capability to work and analyze big-data• Manage and prioritize workload and work towards multiple deadlines• Demonstrated business acumen while influencing and managing cross-functional relationships• Advanced proficiency in Microsoft Excel • MS Office• Any large-scale data mining and reporting toolsThe incumbent is required to demonstrate performance in the following areas:• Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels. • Regularly reports out team's performance against goals and action plans taken and drive performance based on them • Coaches his team members individually and periodically on performance on metrics as well as career aspirations • Accountable for performance management, increased availability and adherence, and retention strategies • Acts as primary point of contact for on-the-floor issues related to VAT investigations People Development, by ensuring that the manager connects with the investigators and identifies the next steps for employee growth. • The manager would be responsible for people engagement, identifying training needs and accordingly upskill. Responsible for creation of a roadmap/development plan based on improvement areas and career aspirations and track adherence. • Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones. • Process Improvement, by using his exposure to his team's performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting out to the appropriate audience.• Candidates from BangaloreDESCRIPTIONAmazon's vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. Amazon's diverse online business requires VAT filings in a number of jurisdictions across Europe and creates specific VAT compliance obligations relating to third parties (3P) that sell via our websites. These 3P obligations are the responsibility of the European VAT Compliance & Controllership team (VAT C&C) which is located primarily in London and Bratislava. The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings, its risks, internal systems, and regulatory requirements. The candidate should demonstrate high analytical ability in decision making and excellent written communication. Basic/Preferred Qualification:• In charge of managing a team of ~10-12 Investigation specialists/Analysts who investigate buyer, and/ or seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions.• Minimum of 2+ years' experience in owning and leading operations as well as projects/initiatives• Minimum of 1.5+ years' experience in managing people• Proven capability to work and analyze big-data• Manage and prioritize workload and work towards multiple deadlines• Demonstrated business acumen while influencing and managing cross-functional relationships• Advanced proficiency in Microsoft Excel • MS Office• Any large-scale data mining and reporting toolsThe incumbent is required to demonstrate performance in the following areas:• Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels. • Regularly reports out team's performance against goals and action plans taken and drive performance based on them • Coaches his team members individually and periodically on performance on metrics as well as career aspirations • Accountable for performance management, increased availability and adherence, and retention strategies • Acts as primary point of contact for on-the-floor issues related to VAT investigations People Development, by ensuring that the manager connects with the investigators and identifies the next steps for employee growth. • The manager would be responsible for people engagement, identifying training needs and accordingly upskill. Responsible for creation of a roadmap/development plan based on improvement areas and career aspirations and track adherence. • Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones. • Process Improvement, by using his exposure to his team's performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting out to the appropriate audience.• Candidates from BangaloreKey job responsibilities Key job Responsibilities: • Working within the EMEA VAT C&C team: • Manage, hire and develop direct reports• Manage and control access of 3P sellers to Amazon marketplaces based on VAT compliance status and requests from tax authorities. • Own and lead 3P Compliance initiatives • Work close with various business stakeholders, provide reporting metrics to senior leadership• Provide transactional and other data to tax authorities in respect of 3P sellers;• Assist with VAT registrations across various jurisdictions.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS Key job Responsibilities: • Working within the EMEA VAT C&C team: • Manage, hire and develop direct reports• Manage and control access of 3P sellers to Amazon marketplaces based on VAT compliance status and requests from tax authorities. • Own and lead 3P Compliance initiatives • Work close with various business stakeholders, provide reporting metrics to senior leadership• Provide transactional and other data to tax authorities in respect of 3P sellers;• Assist with VAT registrations across various jurisdictions.Salary: . Date posted: 04/22/2024 08:38 AM

BASIC QUALIFICATIONSMinimum 12 months work experience in a customer service/fraud investigations.• Proficient in Turkish and English (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses • Good written and verbal communication skills including the ability to comfortably engage with internal and external customers in Turkish and English.• Experience working with Microsoft Office including Outlook, Word and Excel.DESCRIPTIONAmazon is dedicated to be the place where our customers can find, discover and buy anything online safely. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.We're looking for dedicated, analytical individuals to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.Key job responsibilities:As part of your role, you will have the opportunity to:* Investigate suspicious activity and behaviors that could pose a risk to Amazon and our customers.* Communicate via email and video call with our merchants, and other external and internal customers in Turkish to make informed decisions about risk.* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.* Consistently achieve/exceed weekly productivity and quality standards.Key job responsibilities• Written and verbal communication skills, including the ability to comfortably engage with internal and external customers• The ability to think beyond the standard operating procedures (SOPs) and recommend the right outcome• Leverages team knowledge across several specialty areas to help resolve recurring seller issues.• Demonstrate the ability to self-manage priority tasks and objectives.• A fast learner who seeks out and generously shares best practices• The ability to follow the data wherever it goes and make an accurate decision• Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotationsA day in the lifeThe right candidate earns trust through outstanding performance, effective communication skills, and a record of delivering results timely and effectively. Our ideal candidates are individuals with experience in fraud investigations.About the teamThe Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KA | Virtual Location - TSPREFERRED QUALIFICATIONS• Knowledge of or experience in a fraud/risk management environment.• Experience in research, translation or training.• Good organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.• Self-disciplined, diligent, proactive and detail oriented.• Good problem-solving skills.• Good interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.• Advanced Excel knowledge• Anti-money laundering (AML) experience.Salary: . Date posted: 04/22/2024 10:50 PM