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Full time Software Engineer
Eftsure Pty Ltd, North Sydney, NSW, AU
Company Name: Eftsure Pty LtdSalary: $85000 + superCompany Address: Level 9, 177 Pacific Highway, North Sydney, NSW, 2060Full time Software EngineerDuties:• Configuring Eftsure Production portal, Sandbox and Development portal based on the business requirements from customers.• Configuring and managing Eftsure API integration with customer's ERP systems(SAP/Microsoft D365 finOps/Xero)• Analysing and interpreting requirements• Identifying the limitations and deficiencies in existing and proposed systems, processes andmethods• Designing the components to ensure the functionality of the software is met.• Modifying existing programs, preparing test data and functional specifications.• Database reporting• Creating and testing Jira tasks in each sprint• Triage any incoming bugs from clients.• Evaluating products for regression and device consistency• Involving with the team to conduct testing in UAT and production environments.• Maintaining and updating end user documentation• Maintaining compliance with industry standards• End user supportSkills and Experience• Relevant bachelor's degree is essential.• Minimum three years of experience.• Designing workflows for testing the functionality of the software.• Implementation of Self-Service Environments.• Strong ability to do statistical analysis of data.• Experience with Java and Rest APIS.• Proficient in Business Intelligence, SQL Queries, Database concepts.• Strong knowledge of ERP systems and integration concepts
Customer Service and Logistics Specialist
Michael Page, North Sydney
Key Responsibilities:Customs Broker Management:Facilitate seamless collaboration between Export Deployer and Customs Broker, ensuring the accuracy and completeness of documentation for incoming finished goods.Directly engage with the customs broker to efficiently oversee the importation process for incoming shipments, handling all necessary documents and permits.Inbound Management:Regularly update inbound information and communicate it effectively with the 3PL (Third-Party Logistics) partner.Monitor and trace the in-transit status of all products, including promotional items, considering lead times and inventory levels.Conduct weekly and monthly checks on ending and in-transit stock, ensuring accurate and up-to-date information.Lead monthly meetings with the 3PL to address any operational concerns and ensure smooth coordination.Customer Service Activities:Take responsibility for order processing through Electronic Data Interchange (EDI), ensuring timely and complete deliveries to customers.Maintain daily communication with customers and suppliers, providing excellent customer service and promptly resolving any issues that may arise.Execute daily inventory reconciliation between the 3PL Warehouse Management System (WMS) and SAP (Systems, Applications, and Products).Key Requirements:Logistics Expertise:In-depth knowledge of logistics, supply chain management, and customs procedures.Communication and Collaboration:Strong communication skills for coordination with customs brokers, 3PL partners, and stakeholders.Documentation and Compliance:Proficient in managing import/export documentation and ensuring regulatory compliance.Technology Proficiency:Experience with EDI, Warehouse Management Systems (WMS), SAP, and other relevant technology tools.Customer Service Focus:Commitment to excellent customer service, problem-solving, and regular communication with customers and suppliers.
Buyer - Bev. and Retail
Michael Page, McMahons Point
Strategic sourcing & Category Strategy Execution Drive strategic sourcing events with the key focus on optimizing cost, quality, delivery & technology standards to the clients with a focus on bringing a local (site by site) perspective to a national category.Improve local performance via supplier consolidation, negotiating commercial supplier arrangements and developing strategic partnerships. Oversee the day-to-day sourcing of new items and specials sourcing to ensure they are in alignment with overall category strategy.Visit sites and hotels periodically to gain a better understanding of product and service offering needs and act on issues presented, providing strategic procurement advice to maximise commercial outcomes.Provide leadership and innovation from a sourcing perspective towards environmental management and sustainability programs. Review supplier offerings for innovative products to reduce costsSupplier Performance Management With the stakeholders, drive SRM KPI performance reviews with key suppliers and correctively action poor performing suppliers. Drive continuous improvementMaintain relationships with strategic suppliers with the aim to be a first point of call for new innovative products and specialsPerform other administrative functions associated with this role as necessary by (among other activities):Cataloguing and maintaining contract and supplier files relating to events and contracts conducted and responsible for.Documenting all relevant information and supplier responses regarding product/service availability, specification, competitive tendering and price within Contracts in the online repository.Allocate tasks to responsible persons arising from Contracts.Client Engagement Build and maintain productive internal and external relationships to facilitate the delivery of Category Strategy and objectivesReview and validate the market updates to internal customers on status of products, quality, availability and expected trends.Hold regular meetings with departments and staff to ensure the approaches to work are planned & consistent with policy and encourage staff development by regular feedback. Consistently seek to develop a trusting relationship and working rapport with departments and team members and ensure a positive approach to workSupport Procurement in delivery of consistent service, policy and process.People Management & Leadership Developing Direct Reports if anyIdentify appropriate training needs to ensure continuous skill developmentSkills & QualificationsRelevant completed or partial tertiary qualification Economics/Business/Commerce, CIPS, IFPSM or AAPCM qualification or equivalent is highly regardedNegotiating - AdvancedDrive for Results - IntermediateTimely Decision Making - IntermediateCommunication (Written/Presentation) - AdvancedStrategic Agility - IntermediateSupplier Relationship Management - IntermediateExperienceExperience in Contract Management and sourcing and / or formal Procurement environment of at least 5 years.Experience in Contract Management and sourcing within an FMCG and / or formal Procurement environment of at least 5 years.Highly skilled in influencing and negotiation - Internal and External.Well-developed communication and presentations skills, able to influence at all levels internally and externallyA track record in identifying and delivering sustained cost reduction opportunitiesExcellent supplier relationship management skillsAn ability to adapt and work at strategic / operational or transactional level
Buyer - Protein/Alt. Pro
Michael Page, McMahons Point
Strategic sourcing & Category Strategy Execution 40%Drive strategic sourcing events with the key focus on optimizing cost, quality, delivery & technology standards to the clients with a focus on bringing a local (site by site) perspective to a national category.Improve local performance via supplier consolidation, negotiating commercial supplier arrangements and developing strategic partnerships. Oversee the day-to-day sourcing of new items and specials sourcing to ensure they are in alignment with overall category strategy.Visit sites and hotels periodically to gain a better understanding of product and service offering needs and act on issues presented, providing strategic procurement advice to maximise commercial outcomes.Provide leadership and innovation from a sourcing perspective towards environmental management and sustainability programs. Review supplier offerings for innovative products to reduce costsSupplier Performance Management 30%With the stakeholders, drive SRM KPI performance reviews with key suppliers and correctively action poor performing suppliers. Drive continuous improvementMaintain relationships with strategic suppliers with the aim to be a first point of call for new innovative products and specialsPerform other administrative functions associated with this role as necessary by (among other activities):Cataloguing and maintaining contract and supplier files relating to events and contracts conducted and responsible for.Documenting all relevant information and supplier responses regarding product/service availability, specification, competitive tendering and price within Contracts in the online repository.Allocate tasks to responsible persons arising from Contracts.Client Engagement 15%Build and maintain productive internal and external relationships to facilitate the delivery of Category Strategy and objectivesReview and validate the market updates to internal customers on status of products, quality, availability and expected trends.Hold regular meetings with departments and staff to ensure the approaches to work are planned & consistent with policy and encourage staff development by regular feedback. Consistently seek to develop a trusting relationship and working rapport with departments and team members and ensure a positive approach to workSupport Procurement in delivery of consistent service, policy and process.People Management & Leadership 10%Developing Direct Reports if anyIdentify appropriate training needs to ensure continuous skill developmentHeath, Safety and Security Management 5%Adhere to policy, procedures and systems relating to health and safetyTake reasonable care for own and others health and safetyCooperate with the company in relation to actions taken to comply with Occupational Health & Safety LegislationSkills & QualificationsRelevant completed or partial tertiary qualification Economics/Business/Commerce, CIPS, IFPSM or AAPCM qualification or equivalent is highly regardedNegotiating - AdvancedDrive for Results - IntermediateTimely Decision Making - IntermediateCommunication (Written/Presentation) - AdvancedStrategic Agility - IntermediateSupplier Relationship Management - IntermediateExperienceExperience in Contract Management and sourcing and / or formal Procurement environment of at least 5 years.Experience in Contract Management and sourcing within an FMCG and / or formal Procurement environment of at least 5 years.Highly skilled in influencing and negotiation - Internal and External.Well-developed communication and presentations skills, able to influence at all levels internally and externallyA track record in identifying and delivering sustained cost reduction opportunitiesExcellent supplier relationship management skillsAn ability to adapt and work at strategic / operational or transactional level
Enterprise Client Executive
NetApp, North Sydney, Any
About NetApp NetApp, Inc. is the Data Authority in a Hybrid Cloud World. We are a hybrid cloud data services company, headquartered in California and ranked in the Fortune 500 since 2012. NetApp offers hybrid cloud data services that simplify management of applications and data, across cloud and on-premises environments to accelerate digital transformation.What is our culture like? If you ask anyone at NetApp why they work here, the answer is inevitably the same: it's the people. At NetApp, we place trust, integrity, teamwork, and caring at the heart of what we do. As such, we've created a culture where people feel empowered to make a difference; where we're passionate about innovation and collaboration; and where we take care of each other, our customers, our partners, and our communities simply because it's the right thing to do.Job SummaryBeing a part of NetApp's Sales team, Enterprise Client Executive is responsible for selling NetApp's Products and Professional Services to new NetApp customers across a range of target Enterprise accounts in Sydney. Working in conjunction with channel partners, your overall focus areas will be in prospecting, developing business, responding to RFP's, developing proposals for presentation to customers, and selling Products and Services. Cross-functional teams from NetApp's Marketing, Systems Engineering and Product Development functions provide support and tools for you to leverage to attain and exceed sales performance goals. You will utilise your excellent relationship building, negotiating, and strong technical skills to be successful in this role.Role and ResponsibilitiesYou work directly with NetApp's partners, their customers and your prospects to create sales opportunities and to work effectively across functions with other NetApp employees. Specific areas of responsibility that you will be responsible for include: Leverage existing industry contacts in order to acquire new customers Apply your own proven business development methodology to create sufficient pipeline to be successful Identify, source and initiate contact with new prospects Manage the sales pipeline to quickly grow prospects into new customers Leverage your network in NetApp's partner ecosystem to identify and create new sales opportunities Enhance ongoing communication to maintain high customer satisfaction levels Proactively identify and address support issues in a timely manner Responsible for the creation, implementation and execution of sales plans Regular forecasting and reporting of revenue Maintain and demonstrate both a commercial and technical understanding of NetApp's products and services in order to appeal to a broad customer audience Manage RFP responses Provide, or facilitate training opportunities for your accounts. Identify NetApp customer references that can be utilised when reference selling Skills and Requirements Strong verbal and written communications skills, including presentation skills Ability to work collaboratively with employees within department and across functions Aptitude for understanding how technology products and solutions solve business problems Ability to convey information clearly and provide analysis as needed to help customer make buying decisions A "do whatever it takes" approach to winning, coupled with a willingness to proactively engage competitors' accounts and prospects 8 to 15 years of overall experience is preferred with at least 5 years of proven experience in similar new business/acquisition sales roles Conversant in the modern Datacenter, Infrastructure & Application trends, coupled with either Cloud, DevOps or Software knowledge and experience Strong understanding of Channel/Partner Eco-system in a similar environment as NetApp Did you know...Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.Our Diversity Commitment We are an equal opportunity employer committed to create a diverse, inclusive and belonged workforce. We welcome all applications without regard to their age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 02/26/2024 03:04 PM
Guest Experience Specialist
Royal Caribbean International, North Sydney, Any
Join the Royal Caribbean Group and set sail on a career like no other! We're on the hunt for a dedicated Guest Experience Specialist where you'll play a pivotal role in creating an amazing experience for Royal Caribbean and Celebrity Cruises guests across the APAC region. The role will take a proactive part in the coordination of incidents, customer resolution and ensuring the guest experience is extraordinary. Based in our North Sydney office, this is an exciting role where two days will never be the same.Great opportunity for someone interested in combining their problem solving and people skills with a strong passion for travel! Your role: Guest Experience Work closely with the escalation team ashore and supervisors for all escalated issues Responsible for the investigation, management and resolution of escalated issues Manages complaints and assists Intercruises at the Overseas Passenger Terminal & Brisbane Cruise Terminal - denied boarding, delayed boarding times, etc. Provides assistance with the pre-cruise arrangements and day of boarding for 'Accessible Guests' In collaboration with the Guest Experience Manager, share the management of issues and crisis where necessary and limit impact on the Brands as they arise. Implementing appropriate actions to assist the prompt resolution of complaints across APAC. Responsible for providing direct feedback to respective departments, as a result of ongoing escalations, management of escalations and future prevention. Identifying ongoing trends of escalations and complaints, that may require project-based resolution or process review Responsible for the investigation, management and resolution of escalated APAC Trade complaints relating to guest experience to ensure processes and Brand expectations are met. Provide feedback to respective departments regarding ongoing escalations or when trends are evident local market incidents Support incident coordination and dispatch of teams across Australia/New Zealand, work with the APAC team on best practices Alert Guest & Trade Service teams of any local incidents that require contact centre support and coordinate expectations of supporting teams Be flexible to the demands of the business About you: 1+ years experience in a similar role Positive attitude, detail and customer oriented with good time management Ability to work under pressure and to tight deadlines, with a commitment to achieving fair and just outcomes for our customers Demonstrated ability and experience in building and maintaining key contact networks. Ability to work independently and take initiative. Outstanding oral and written communication skills. Confident communicator sensitive to the customer and the issues which have been raised. Strong problem-solving skills & excellent attention to detail. An understanding of the legal process, and contract matters would be advantageous. WHY WORK FOR US: Royal Caribbean Grouphas been recognized by Ethisphere, a global leader in defining and advancing the standards of ethical business practices, as one of the 2021 World's Most Ethical Companies for the sixth consecutiveyear.The experience of travelling to exciting places; the chance to work within a fun and friendly team alongside a fantastic group of people from all over the world; the recognition and support provided by the company; the opportunity to grow your career to the next level and the ability to explore new paths on the open seas are just a few fantastic reasons.As one of our Sydney office employees, you will have access to ongoing training and development both in-house & externally to enable continuous development. We value a flexible work approach to ensure our employees wellbeing continues to come first.Salary: . Date posted: 02/21/2024 03:23 AM
Social Media Manager (12-month Contract)
Royal Caribbean International, North Sydney, Any
Social Media ManagerCOMPANY OVERVIEW: Royal Caribbean International has been delivering innovation at sea for more than 50 years. Each successive class of ships is an architectural marvel that features the latest technology andguest experiences for today's adventurous traveller. The cruise line continues to revolutionizevacations with itineraries to 240 destinations in 61 countries on six continents, includingRoyal Caribbean's private island destination in The Bahamas, Perfect Day at CocoCay, the first in thePerfect Day Island Collection. Royal Caribbean has also been voted "Best Cruise Line Overall" for 19consecutive years in the Travel Weekly Readers' Choice Awards. Locally, we have been voted: 2021 & 2022 Most Trusted Cruise Operator - Reader's Digest Australia 2022 Best Cruise Line for Activities - Cruise Passenger Readers' Choice Awards 2019 Best Cruise Line Domestic (4 consecutive years) - AFTA National Travel Industry Awards 2019 Best in South Pacific, Large Ship Line, Cruise Critic Australia, Cruisers' Choice Destination Awards We are most proud that we are currently on the Forbes World's Best Employers list! JOB SUMMARY: The Social Media Manager functions as an integral part of the Australian Marketing team and is responsible for driving brand preference and advocacy, engagement, and website visitation through organic and paid content across consumer-focused social media platforms. Reporting to and working with the Head of Brand & Strategy, the position is responsible for all areas of social media including developing social platform strategies & vision, planning and content development - both organic and paid, overseeing community management, tagging and reporting. This position plays a vital role in ensuring the right message is delivered to the right consumer at the right time.Some of your duties include: As the specialist in social media, follow social trends and identify opportunities for Royal's social media presence and regional awareness to grow, leading the vision for the brand across socials. This may include expansion into new channels and platforms. Develop annual social media strategies and plans, including Content and Annual Channel Plans, in conjunction with the Head of Brand & Strategy and the Company's media + creative agencies to meet commercial objectives Collaborate with cross-functional teams (internal and external) to develop marketing plans and campaigns that manage and grow Royal Caribbean's social media presence (including but not limited to FB, Instagram, Tik Tok, Linked-in, Pinterest, YouTube) Lead the development and direct the implementation of engaging content across consumer social channels, broken down by priority customer segments and regions. Brief and manage media agency & internal graphic design team to ensure all campaigns are delivered in a timely and accurate manner, in line with business objectives. Collaborate with the MIA Social Team to localise global initiatives and integrate AUNZ social campaigns into global social media where required + social media reporting. Develop and manage relationships with social channels such as Meta and third-party platforms, Falcon.io and StoryStream. In conjunction with the Call Center management team, manage social media community management, including overseeing management of tone, guest questions, issues and crisis where necessary, limiting impact on the Brand. Oversee day to day management of all social media platforms and organic & paid social media, including optimization and reporting against commercial objectives Measure and optimize content based on analytics, maximising social listening tools to analyse, gather insights and make informed decisions, plus draw insights from competitor activity to ascertain opportunities to leverage or realign our strategy In conjunction with media agency, conduct analysis to identify new opportunities for growth across paid social media Develop social media program initiatives to improve community size and engagement Find and implement new social strategies, tools and tactics as they develop Manage and develop a direct report, the Social Media Executive. Assist with onboarding, support and mentoring the wider digital + marketing team QUALIFICATION, KNOWLEDGE & SKILLS: 8+ years of experience in social media or related field. Bachelor's Degree (marketing or related field preferred). Experience within a marketing team in travel & leisure or retail industry preferred. Working knowledge and real-world experience in planning, managing and executing social media initiatives and campaigns Real-word experience planning social media programs that span owned (e.g. Blogs), earned (e.g. Facebook) and paid (sponsored tweets) Experience with social media platforms, including, but not limited to Facebook, Instagram, TikTok, Pinterest, Twitter, YouTube, Google+ Experience with leveraging social media management and analytics tools Natural creative flair with experienced writing, editing, building and crafting of content. Strong communication skills and ability to translate findings into strategic actions. Strong analytical skills and data-driven thinking Proven ability to develop content that adjusts to the brand tone of voice and target customer. Experience managing a brand portfolio across platforms a plus. Knowledge of social media legal guidelines and Advertising Standards, including Trade Permits Excellent organisational skills with the ability to handle and prioritize multiple projects. Must be familiar with the business applications of social media platforms, including; Facebook, Twitter, YouTube, Pinterest, Google+, Instagram, TikTok and more. Driven, growth oriented, team player motivated to take responsibility and ensure successful outcomes across activities. Commercial acumen and understanding of how social media drives web performance Must be a Microsoft Office pro (Word, Powerpoint, Outlook, Excel) and be familiar with major social media platforms. Familiarity with Photoshop, and basic HTML a plus. Demonstrable social networking experience and social analytics tools knowledge Knowledge of online marketing and good understanding of major marketing channels Experience managing and mentoring a direct report preferred Self-starter with positive attitude, detail and consumer oriented with time management skills WHY WORK FOR US: Royal Caribbean Grouphas been recognized by Ethisphere, a global leader in defining and advancing the standards of ethical business practices, as one of the 2021 World's Most Ethical Companies for the sixth consecutiveyear.The experience of travelling to exciting places; the chance to work within a fun and friendly team alongside a fantastic group of people from all over the world; the recognition and support provided by the company; the opportunity to grow your career to the next level and the ability to explore new paths on the open seas are just a few fantastic reasons.As one of our Sydney office employees, you will have access to ongoing training and development both in-house & externally to enable continuous development. We value a flexible work approach to ensure our employees wellbeing continues to come first.APPLICATION PROCESS: Please click APPLY now and fill out the required information. We thank you for your interest, due to the number of applications we ask all candidates to provide their base salary expectation when completing their profile to help us with our screening process.It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.Salary: . Date posted: 03/05/2024 03:27 AM
Admissions Manager - Private Education Group
Michael Page, North Sydney
Your day to day will be spent working closely with the Head of Customer Experience, The Principal and The Group Marketing Manager on implementing an admissions commercial strategy.You will also be the main communication point for parents or prospective and exchange students to ensure they receive accurate and timely information in regards to the admission process.With strong attention to detail, you will undertake data analysis that enables responsive decision making through the enrolment process.Ideally you will have experience as an Account Manager from a commercial or business services environment. You will be highly credible with professional presence and strong influencing skills. You will be highly professional in your approach and very strong stakeholder management and collaboration skills.
Procurement Manager
Michael Page, North Sydney
You will add value to this transformation project by delivering the following:Support the existing team to execute procurement strategies for general indirect categories, including but not limited to IT, marketing, facilities, professional services, and HR.Identify cost-saving opportunities and drive initiatives to optimise procurement processes and expenditures.Conduct market analysis and supplier evaluations to ensure competitiveness and reliability in the supply chain.Negotiate contracts and agreements with vendors to secure favourable terms and conditions.Collaborate with internal stakeholders to understand their procurement needs and provide strategic guidance and support.Monitor supplier performance and resolve any issues or discrepancies in a timely manner.Develop and maintain strong relationships with key suppliers and internal partners to promote collaboration and drive continuous improvementWhat we need from you:High tempo, organised, solutions focused attitude:Bachelor's degree in Business Administration, Supply Chain Management, or related field. Master's degree or professional certification (e.g., CIPS, MCIPS) is a plus.Proven experience in procurement management, preferably in a fast-paced environment with exposure to general indirect categories.Strong negotiation, contract management, and analytical skills.Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organisation.Proficiency in procurement software and tools (e.g., SAP, Oracle, Coupa) and Microsoft Office Suite.Demonstrated ability to manage multiple projects and priorities simultaneously while meeting deadlines.Knowledge of relevant laws, regulations, and ethical standards governing procurement activities.