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SLP COORDINATOR, INSLP
Amazon, Lucknow, Any, India
BASIC QUALIFICATIONSGraduation with minimum 3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory University degree level or equivalent through experience and professional certification. Ø A minimum of 3- 5 years in law enforcement or security-related profession. Ø Extensive and up to date knowledge of security equipment and technology. Ø Experience in managing or coordinating security investigations of complex nature. Ø Knowledge of information security processes and systems. Ø Experience in security auditing. Ø Exposure to MNC culture and dynamics.DESCRIPTION The primary objective of the Security & Loss Prevention coordinator is to ensure the protection of people & assets of Amazon's FC in accordance with global Security guidelines and PoliciesThe role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions To Assist Security Manager, in day to day activities, planning, sourcing and executing the process and procedure. The Security Coordinator along with Security Team works together to ensure and maintain high quality and timely support to the Operations of the organization1. Security Operation Ø Rationalization & Review of Guard Force Ø Profiling of Guard Force Ø Implementation & Follow-up of Security Plan Ø Review of Post Site Instruction Ø Reports - Daily, Weekly, Monthly, Half yearly and Annual Ø Security Team is ensuring that SLAs for all processes are being taken care of Ø All the Control Room systems are functioning properly Ø Patrolling Observations & Corrective action and follow ups Ø Daily Vehicle Movements Ø Ensure all posts are 4M & 5S compliant 2. Audits/Certifications Ø Keeping the plans & SOPs updated Ø Periodical Check of Documentation Ø Preparation of Documents for Internal & External Audits Ø Follow up on Lights, Hydrants, Emergency Exit door, & all access reader Reports No of Employees entry / Exit thru Frisking Points Ø Review of Manpower required at Frisking Points Ø Maintenance of Systems Installed at Frisking Area Ø Maintenance of Systems Installed at Frisking Area & Improvement Ø Surprise Check and reports Ø 5S Audits of all Frisking Points and Implementation of suggested Points 4. Process Improvement & Loss Prevention Program Ø Process Review & Necessary Improvements Ø Process Improvisation Ø Quarterly Assessment Ø Loss Prevention Report Ø Feed backs from Shop Floors Ø Follow up & Completion of CAPA Ø Loss Prevention Audits 5. Scrap Disposal Auditing Ø Process Review & Necessary Improvements Ø No of Vehicle in & Out Movement Ø Surprise Checks and Scrap yards and report Ø Cross functional Team Audits 6. Security System Ø Ensure 95 % serviceability of all Systems Ø Ensure 100% Training of all security guards Ø Controlling of Access & Review of Access level Ø Hygiene Status Report & Operational Effectiveness of Security gadgets. Ø Preventive maintenance Schedule for all Security Gadgets & its Improvements Ø Monthly Review Meeting with AMC Vendor and Updates Ø New Projects & Completion report Ø Reports - Daily, Weekly & Monthly reports Ø Daily Defect Follow ups Ø Reports & Follow ups Of Near Miss, Suspected Movements & Process violation at production 7. Loss Prevention Analysis Ø Working closely with ICQA team and do the analysis of all unreconciled ASINs Ø Quick Completion Investigation and submission of reports Ø Loss prevention audits and recommendations if any Ø Surprise Checks and submission of reports Ø Follow up & Completion of CAPA with regards to Concern areas 8. Security Stores and Assets Ø Maintenance of updated Assets list Ø Maintenance Schedule of Assets & Security Gadgets.We are open to hiring candidates to work out of one of the following locations:Lucknow, UP, INDPREFERRED QUALIFICATIONSGraduation with minimum 3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory University degree level or equivalent through experience and professional certification. Ø A minimum of 3- 5 years in law enforcement or security-related profession. Ø Extensive and up to date knowledge of security equipment and technology. Ø Experience in managing or coordinating security investigations of complex nature. Ø Knowledge of information security processes and systems. Ø Experience in security auditing. Ø Exposure to MNC culture and dynamics.Salary: . Date posted: 04/16/2024 10:23 PM
SLP COORDINATOR, INSLP
Amazon, Lucknow, Any, India
BASIC QUALIFICATIONSGraduation with minimum 3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory University degree level or equivalent through experience and professional certification. Ø A minimum of 3- 5 years in law enforcement or security-related profession. Ø Extensive and up to date knowledge of security equipment and technology. Ø Experience in managing or coordinating security investigations of complex nature. Ø Knowledge of information security processes and systems. Ø Experience in security auditing. Ø Exposure to MNC culture and dynamics.DESCRIPTION The primary objective of the Security & Loss Prevention coordinator is to ensure the protection of people & assets of Amazon's FC in accordance with global Security guidelines and PoliciesThe role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions To Assist Security Manager, in day to day activities, planning, sourcing and executing the process and procedure. The Security Coordinator along with Security Team works together to ensure and maintain high quality and timely support to the Operations of the organization1. Security Operation Ø Rationalization & Review of Guard Force Ø Profiling of Guard Force Ø Implementation & Follow-up of Security Plan Ø Review of Post Site Instruction Ø Reports - Daily, Weekly, Monthly, Half yearly and Annual Ø Security Team is ensuring that SLAs for all processes are being taken care of Ø All the Control Room systems are functioning properly Ø Patrolling Observations & Corrective action and follow ups Ø Daily Vehicle Movements Ø Ensure all posts are 4M & 5S compliant 2. Audits/Certifications Ø Keeping the plans & SOPs updated Ø Periodical Check of Documentation Ø Preparation of Documents for Internal & External Audits Ø Follow up on Lights, Hydrants, Emergency Exit door, & all access reader Reports No of Employees entry / Exit thru Frisking Points Ø Review of Manpower required at Frisking Points Ø Maintenance of Systems Installed at Frisking Area Ø Maintenance of Systems Installed at Frisking Area & Improvement Ø Surprise Check and reports Ø 5S Audits of all Frisking Points and Implementation of suggested Points 4. Process Improvement & Loss Prevention Program Ø Process Review & Necessary Improvements Ø Process Improvisation Ø Quarterly Assessment Ø Loss Prevention Report Ø Feed backs from Shop Floors Ø Follow up & Completion of CAPA Ø Loss Prevention Audits 5. Scrap Disposal Auditing Ø Process Review & Necessary Improvements Ø No of Vehicle in & Out Movement Ø Surprise Checks and Scrap yards and report Ø Cross functional Team Audits 6. Security System Ø Ensure 95 % serviceability of all Systems Ø Ensure 100% Training of all security guards Ø Controlling of Access & Review of Access level Ø Hygiene Status Report & Operational Effectiveness of Security gadgets. Ø Preventive maintenance Schedule for all Security Gadgets & its Improvements Ø Monthly Review Meeting with AMC Vendor and Updates Ø New Projects & Completion report Ø Reports - Daily, Weekly & Monthly reports Ø Daily Defect Follow ups Ø Reports & Follow ups Of Near Miss, Suspected Movements & Process violation at production 7. Loss Prevention Analysis Ø Working closely with ICQA team and do the analysis of all unreconciled ASINs Ø Quick Completion Investigation and submission of reports Ø Loss prevention audits and recommendations if any Ø Surprise Checks and submission of reports Ø Follow up & Completion of CAPA with regards to Concern areas 8. Security Stores and Assets Ø Maintenance of updated Assets list Ø Maintenance Schedule of Assets & Security Gadgets.We are open to hiring candidates to work out of one of the following locations:Lucknow, UP, INDPREFERRED QUALIFICATIONSGraduation with minimum 3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations, Inventory University degree level or equivalent through experience and professional certification. Ø A minimum of 3- 5 years in law enforcement or security-related profession. Ø Extensive and up to date knowledge of security equipment and technology. Ø Experience in managing or coordinating security investigations of complex nature. Ø Knowledge of information security processes and systems. Ø Experience in security auditing. Ø Exposure to MNC culture and dynamics.Salary: . Date posted: 04/18/2024 09:18 AM
Night Manager - Front Office ( Leave Coverage, 12-18 months )
Fairmont Hotels and Resorts, Victoria, Any, Canada
Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Recommended, Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionNight ManagerBe an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction.What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsCompetitive starting salary of $ 75, 200 per annumWhat you will be doing:Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:Supervision of all colleagues under his/her direction, including Housekeeping and StewardingSupervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and food & beverageRepresenting management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all timesEnsuring rooms revenue is maximized, balancing average rate and occupancyParticipates in rooms forecasting, including yield and inventory managementStaying current of industry/competitive trends and making recommendations for improvementDemonstrating excellent Guest Service and maintaining a high level of employee relationsEnsuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employeesActively seeking feedback and following up on Guest commentsFunctions as key member of Hotel Leadership TeamResponsible for nightly general network maintenance and performing End-of-Day functionsPrincipally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environmentRegularly tour all areas of hotel operation and report deficiencies to Department Heads accordinglyA catalyst for change and desire to constantly improve Front Office/ Night operationOther duties as assignedQualificationsQualifications:Previous Front Office experience in a "lead" or supervisory role, including a strong working knowledge of Front Office operating systemsStrong personal initiative with a desire to achieve results above expectationsAccounting experience an assetExcellent knowledge in revenue managementStrong Guest Service orientation with excellent interpersonal and training skillsHighly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environmentStrong Leadership skills, able to lead employees to achieve the department's vision and measurable goalsProven commitment to health and safetyPrevious experience at supervisory level within Rooms DivisionPost-secondary education in Hotel Management a strong assetPrevious experience in a unionized environment an assetAdditional InformationPhysical Aspects of Position (include but are not limited to): Constant standing and walkingFrequent bending and kneelingFrequentcarrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 10:07 PM
Guest Service Agent I
Fairmont Hotels and Resorts, Victoria, Any, Canada
Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Recommended, 4 Star property, offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionGUEST AGENT IWhat is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont HotelsExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsHourly pay rate of $26.40 to $30.18What you will be doing: Ensure the smooth operation and maintenance of standards and profitability of the Front OfficeWork cooperatively with other departments to ensure total guest satisfactionGreet, assist, direct guests and respond to their inquiries and requestsCheck in and check-out of hotel guests with warm and engaging serviceHandle cash, credit card and voucher transactions, balance daily transactionsMaintain and update computer data - training manuals, procedures and SOPsReview, complete and delegate tasks associated with all front office reports including guest account traces, departures, contingency reports, maintenance, check-out with balance, rate change, etc.Print guest registration cards and coordinate vouchers associated with various room packagesAssist in the coordination and blocking of rooms for all room categories, including incoming group and tour arrivals and all reservations 3 days prior to arrival. Balancing inventory when necessaryDaily review of ACDC arrivals and guest loyalty membershipsEnsure all front and back working areas are kept immaculately clean and organized at all timesEnsure all tasks are completed as assigned and/ or requested on the daily GSA tasklists.Supervise the daily operations of the Front Desk and ensure all established policies and procedures are followedEffectively lead and motivate all colleagues in the Front OfficeEnsures that the security of the hotel is maintained through participation in the Emergency response procedures and ensure only registered guests and patrons use the Reception LobbyConduct shift briefings with all colleagues in the Front OfficeDetermine and encourage upsell opportunities and loyalty membership enrolmentsEstablish and monitor breaks and coordinate accordinglyEffectively handle guest comments both in person and in writing, with an ability to identify and rectify any concernsAssist Guest Service Agent IIs and Guest Service Coordinators with any guest issues or problemsGuide, mentor and train Guest Service Agent IIs when required. Perform service and knowledge audits with Guest Service Agent IIsBe Health and Safety conscious and actively participate in maintaining a safe work environmentPromote and recommend the use of hotel outlets and spaOther duties as assignedQualificationsYour experience and skills include:Minimum of three years (in the last 5 years) experience as a Guest Agent in a luxury environment demanding a similar standard of guest/customer serviceCompletely fluent English language skills; both written and verbalImpeccable and professional grooming and presentationClear, precise, professional and helpful telephone mannerDemonstrated leadership abilityDemonstrated a high level of responsibility and commitmentDemonstrated excellent organizational skills - showing flexibility in handling multiple priorities and meeting deadlinesDemonstrated team player with proven success in relationship buildingDemonstrated initiative with strong leadership and motivational skills and the ability to guide, mentor and train Guest Service AgentsProven ability to work well independently with minimal supervisionProven ability to effectively solve problems and make decisions, handle a multitude of tasks in a bust, dynamic environment while remaining calm and collectedDemonstrated commitment to provide excellent service, anticipate guest needs and exceed guest expectations with a history of responding empathetically and with urgency to guest and colleague needsDemonstrated ability to make high-quality service decisions, effectively solve problems and resolve guest concerns in a timely, personable and self-confident manner to pro-actively serve guestsComprehensive and current knowledge of local attractions, events, restaurants and transportation informationKnowledge of computerized Front Office systems required, with emphasis in Microsoft applications and Opera PMSMust be available to work flexible hours including overnight shiftsMust have the ability to handle cash effectively and accuratelyMust be bondableSecondary school diplomaPrevious experience in a supervisory position is preferredPost-Secondary degree / diploma, preferably in Hospitality Management is an assetAdditional InformationPhysical Aspects of Position (include but are not limited to): Constant standing and walkingFrequent bending and kneelingFrequentcarrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 10:07 PM