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Senior Technical Account Manager, ES - APJC - ANZ
Amazon, Melbourne, Victoria
BASIC QUALIFICATIONS- • Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 10+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.DESCRIPTIONAs a Senior Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.You have demonstrable experience in providing operational best practice guidance in four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You have internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:* Act as a single point of contact to Enterprise Accounts* Understand your customers outcomes and business goals* Make AWS service improvement recommendations that fit with your customer strategy and architecture* Evaluate, analyze and present periodic reviews of operational performance to customers* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning* Champion and advocate for customer requirements within AWS (e.g. feature request)* Participate in customer requested meetings (onsite or via phone)* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns* Share knowledge and innovate with some of the leading technologists around the world* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible* Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- • Computer Science or Math background.- • Working knowledge of software development practices and technologies- • Experience working with AWS technologies- • Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 10:02 PM
Technical Solutions Architect
Scout Talent, Melbourne, Victoria
Be part of a growing business and achieve fantastic outcomes for our clientsEnjoy a competitive salary starting from $120,000, negotiable based on skills and experience, plus benefits!Ongoing learning and development opportunities are on offer!About the GPK GroupEstablished in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions.GPK Group aspires to be Australia and New Zealand's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency.About the opportunityGPK Group is seeking a full-time Technical Solutions Architect based in Melbourne, VIC.This pivotal role bridges the gap between business challenges and technological solutions, reporting to the Innovations Manager, and is responsible for defining requirements, creating solutions, and mentoring colleagues to deliver projects to specification.More specifically, your responsibilities include but are not limited to:Defining GPK Group and/or customer requirements and creating innovative solutionsDocumenting solutions by way of specifications for approvalDeveloping and delivering solutions or providing guidance and mentoring to enable colleagues to deliverEnsuring GPK Group's solutions and custom applications are secure, stable, and scalableDeveloping the knowledge, skills, and experience of colleagues for collective success and growthContributing ideas to improve products, services, policies, processes, systems, and reportingGPK Group invites suitable applicants from outside Melbourne to apply as we also have offices in Brisbane, Perth and Adelaide!What you'll bring to the roleTo qualify, you will need a relevant degree in Information and Communication Technology (ICT). You must also have at least 3 years of experience in solutions architecture. Proficiency in Microsoft technologies, particularly Azure, is crucial for developing cloud solutions and will be key to succeeding in this role.Individuals with experience at Managed Service Providers (MSPs) or in cloud-based engineering will find this role especially rewarding and well-suited to their skills. Moreover, this role is particularly suited to candidates who have progressed from a Support Engineer into a Senior Engineering position. This progression demonstrates a solid foundation and exposure to a variety of scenarios, equipping you with the experience to handle any situation that may arise.Additionally, the following skills and background will be highly valued:Programming skills and an understanding of networksProficiency in designing cloud-based solutionsIT/Microsoft certifications are desirable for validated expertiseAdvanced competency in Microsoft Excel, PowerPoint, Outlook, and WordExperience with ConnectWise (preferred) or other time management programsAs our ideal candidate, you will possess excellent communication skills and be capable of articulating ideas in both technical and user-friendly language. You should also have sound relationship/stakeholder management and project management skills. With a systematic and organised approach, you will consistently meet deadlines. Your ability to remain calm under pressure, a keen eye for detail, and willingness to continuously update skills and knowledge will make you succeed in this role. Your proactive and positive approach, along with your ability to work independently and as part of a team, will make you a perfect fit.This role is tailor-made for a confident and highly skilled Technical Solutions Architect passionate about leveraging their expertise to deliver the best solutions for our clients.What you will receive from GPK GroupThis role comes with a competitive salary package starting from $120,000, negotiable based on skills and experience, plus a host of great benefits including:Group fitness classes during work hoursCompany phone and laptopOngoing learning and development opportunities including two hours of training per weekWeekly team lunchFlexible working arrangementsFreedom to work from any of our locations across AustraliaReady to apply?We are ready to hear from you. Apply now!