This role is accountable for ensuring the highest level of customer service, taking a customer centric approach in the provision of field metering services whilst ensuring field works are delivered in a safe, compliant, and efficient manner.Ensure that all safety critical activities are identified and effectively managed to reduce residual risk to a level that is 'as low as reasonably practical' to achieve Mission ZERO objectives.Lead the Field Metering, and the Planning and Scheduling Teams in the delivery of superior levels of service to customers, and in the delivery of projects & programs to budget, on time and in a safe manner. Field metering activities include installation, testing and maintenance of contestable metering and the provision of contracted services.Pivot field operations as required to ensure the function continues to meets all safety, regulatory and operational requirements including the tracking of all supporting documented processes and systems.Lead, empower and manage employee performance to foster constructive culture, employee engagement and high performing teams.Build and maintain positive relationships with all relevant stakeholders, including customers, partners and vendors, ensuring a high level of stakeholder satisfaction.Ensure quality is not compromised in the delivery of timely and cost-effective services to customers through efficient utilization of resources and fit-for-purpose risk management and quality assurance frameworksImplement, monitor and support the reporting on financial and non-financial targets.Identify areas of process improvement, generating efficiencies across the broader organizationEffectively communicate strategies, decisions and plans to all team-members, treating employees and contractors in accordance with company values.Proactively manage the performance of sub-contractors and suppliers, ensuring strong controls are enforced regarding adherence to SLAs, KPIs and all other contractual obligations.Report on key team measures including, but not limited to field team productivity, project financials and operational progress, operational risk, resource allocation and planned works programs.Education Qualifications and LicencesDriver's LicenseRelevant Tertiary or University Qualification required (similar to - Engineering / Management / Electrician) Skills and ExperienceThe incumbent requires a level of reasoning and judgement to manage successful relationships with internal and external stakeholders by solving problems and issues within their level of responsibility in a timely manner. Required to demonstrate:Organisational valuesAccountability for quality outcomesA results driven, focused, committed and dedicated approachAn approachable, patient and empathetic attitudeQuick thinking and a fast learnerPrior experience leading field-based teams requiredPrior experience working within the Electricity industry (highly desirable)Understanding of risk associated with electrical task types and field operations (highly desirable),Advanced MS Excel skillset (required)Contractual acumen (desired)Financial acumen (desired)