Overview of salaries statistics of the profession "Customer Strategy Manager in "

Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Serve as the primary point of contact for client inquiries, issues, and requests.Business Development: Identify new business opportunities within existing accounts. Collaborate with the sales and marketing teams to develop strategies for expanding market share and increasing revenue.Strategic Account Planning: Develop and implement strategic account plans to achieve sales targets and objectives. Analyse market trends, competitor activities, and customer needs to identify growth opportunities and mitigate risks.Cross-functional Collaboration: Work closely with internal departments such as sales, marketing, product development, and customer service to ensure alignment on client needs and company objectives. Provide feedback and insights to support continuous improvement initiatives.Product Knowledge: Stay up-to-date on the latest developments in the pharmaceutical industry, including new products, regulations, and market trends. Demonstrate a deep understanding of our product portfolio and how it addresses customer needs.Contract Negotiation: Negotiate pricing, contracts, and terms with clients to ensure mutually beneficial agreements. Drive contract renewals and up-sell opportunities to maximise revenue and profitability.Reporting and Analysis: Prepare regular reports on account activity, sales performance, and market trends. Use data analysis to evaluate sales strategies, identify areas for improvement, and make data-driven recommendations.Bachelor's degree in Business Administration, Marketing, or relevant work experience.2+ years proven experience in account management, sales, or business development within the pharmaceutical industry.Strong understanding of pharmaceutical products, regulations, and market dynamics.Excellent communication, negotiation, and interpersonal skills.Ability to think strategically, analyse data, and develop actionable insights.Proficiency in Microsoft Office suite and CRM software.Ability to travel as needed.

This role is accountable for ensuring the highest level of customer service, taking a customer centric approach in the provision of field metering services whilst ensuring field works are delivered in a safe, compliant, and efficient manner.Ensure that all safety critical activities are identified and effectively managed to reduce residual risk to a level that is 'as low as reasonably practical' to achieve Mission ZERO objectives.Lead the Field Metering, and the Planning and Scheduling Teams in the delivery of superior levels of service to customers, and in the delivery of projects & programs to budget, on time and in a safe manner. Field metering activities include installation, testing and maintenance of contestable metering and the provision of contracted services.Pivot field operations as required to ensure the function continues to meets all safety, regulatory and operational requirements including the tracking of all supporting documented processes and systems.Lead, empower and manage employee performance to foster constructive culture, employee engagement and high performing teams.Build and maintain positive relationships with all relevant stakeholders, including customers, partners and vendors, ensuring a high level of stakeholder satisfaction.Ensure quality is not compromised in the delivery of timely and cost-effective services to customers through efficient utilization of resources and fit-for-purpose risk management and quality assurance frameworksImplement, monitor and support the reporting on financial and non-financial targets.Identify areas of process improvement, generating efficiencies across the broader organizationEffectively communicate strategies, decisions and plans to all team-members, treating employees and contractors in accordance with company values.Proactively manage the performance of sub-contractors and suppliers, ensuring strong controls are enforced regarding adherence to SLAs, KPIs and all other contractual obligations.Report on key team measures including, but not limited to field team productivity, project financials and operational progress, operational risk, resource allocation and planned works programs.Education Qualifications and LicencesDriver's LicenseRelevant Tertiary or University Qualification required (similar to - Engineering / Management / Electrician) Skills and ExperienceThe incumbent requires a level of reasoning and judgement to manage successful relationships with internal and external stakeholders by solving problems and issues within their level of responsibility in a timely manner. Required to demonstrate:Organisational valuesAccountability for quality outcomesA results driven, focused, committed and dedicated approachAn approachable, patient and empathetic attitudeQuick thinking and a fast learnerPrior experience leading field-based teams requiredPrior experience working within the Electricity industry (highly desirable)Understanding of risk associated with electrical task types and field operations (highly desirable),Advanced MS Excel skillset (required)Contractual acumen (desired)Financial acumen (desired)

As the Sales Manager, you will manage the development of market-focused, channel strategies designed to grow our key customers and develop new business.Lead and develop a team of sales professionals to:RETAIN current customers by building lasting customer relationships based on valueGROW current customers as our priorityGAIN new business via suitable channel partner in alignment with their strategic roadmapProactively manage the performance and development of team members in line with their Strategic Sales Excellence (SSE) objectivesContinuously enhance the value proposition to the market by understanding and leveraging company's Capabilities, Insights, and resources.Develop and execute key account plans that outline customer strategies, requirements, sales forecasts, customer satisfaction and continuous improvement objectives.Customer Intimacy and Partnership - in-depth knowledge of their focused customer set, with enriching relationships with critical stakeholders across Customers and Industry.Grow the team and talent - create an empowering and engaging feedback-based work environment that enables the team to perform and grow to their best.Understand our customers end markets, sales strategies, and channelsIdentify and recommend growth strategies based on customer and market experienceBachelor's degree required; Qualifications in the field of Business or Commerce preferred5+ years premium product/service Sales and Sales Leadership experience and understanding of distribution channel management, preferably within Retail, Automotive, or related sectors.Demonstrated success in leading teams to effectively communicate and align the value proposition with customer buying motives and requirements, yielding tangible results.Willingness and ability to travel to customer meetings, tradeshows as necessitated by the business, selling activity and to support the teamStakeholder engagement - consultative & collaborative to lead through influenceStrong sense of initiative, curiosity, and drive to grow a team of professional sales representativesStrong business acumen and strategic vision and an openness to take creative and entrepreneurial steps to grow the business.Strategic capabilities and ability to advance step change in organisation performanceBe a permanent resident or have permanent work rights

Responsible for the successful delivery of projects, through all phases of the project lifecycle, with varying degrees of complexity and/or constraints, including project objectives, scope and technical requirements, funding source and budget, delivery timeframe, internal and external stakeholders, alignment and interdependencies with strategic objectives.Lead multi-discipline teams drawn from across the client, external consultants and contractors.Application of technical skills including construction methods, procurement strategies, contract management and project risk management.Ensure all activities are conducted in accordance with relevant legislative / regulatory requirements including Building Code of Australia (BCA), other statutory requirements and with due regard for associated client policies and procedures.Develop and maintain strong collaborative working relationship with key project stakeholders through superior client / customer service and project communications strategy.Management of capital project budgets and associated internal and external financial reporting requirements including financial performance and acquittals.Development of succinct high quality project presentations, performance reporting, committee papers and other material and representation of projects to a wide range of audiences including Senior Executive, client Governance Committees and stakeholders.In conjunction with Procurement Services, development of strategic procurement approach and undertake procurement related activities including participation in tender processes and evaluation.Maintain key delivery relationships with partners and vendors to deliver successful outcomes.Identify, assess, and manage risks to the success of project(s) including dependencies across projects and business impact.Deliver effective and efficient project monitoring and control processes, change control, risk management and quality processes.Adhere to and cooperate with all OH&S policies and procedures of the client.KEY SELECTION CRITERIAEssentialKnowledge or Training equivalent to: Postgraduate qualifications (project management or related field such as architecture, construction management etc.) and extensive relevant experience; or extensive management experience and proven management expertise; or an equivalent combination of relevant experience and/or education/training.Extensive experience in project management, including development and management of high value, complex projects in a large and diverse organisation with multiple stakeholders.Excellent relationship management and consulting skills with demonstrated ability to develop and foster effective strategic and collaborative relationships with key stakeholders and colleagues including the ability to influence, negotiate and coach at senior levels.Experience in engaging, managing and motivating project teams including consultants and contractors to meet project objectives.Proven ability to analyse complex problems, identify critical issues and develop strategies for delivering solutions.Strong commercial acumen including ability to leverage suppliers, identify opportunities and drive value for the organisation.Ability to successfully conduct negotiations, manage contracts and effectively communicate with clients, consultants, authorities and other project related bodies.Proven experience in preparing high quality and meaningful project related reporting, governance papers, briefing notes and presentations.Experience in financial management of program/project budgets, understanding of capital expenditure and accounting principles, and ability to interpret financial information and present in a clear and concise format.Demonstrated capacity to understand and comply with employer policy and practices in all aspects of work and conduct, including OH&S and Anti-Discrimination responsibilities and complete/attend relevant training.DesirableExperienced in working on Local Jobs First procurement activities.Base building infrastructure and asset replacement experience.Prior experience delivering projects within a "live" operating environment.Education sector experience.PROFESSIONAL AND ORGANISATIONAL KNOWLEDGEApplication of effective project management principles of planning, resource allocation, communication, project governance, formalised documentation, implementation, negotiation, evaluation and reporting.Strong understanding of built infrastructure project management delivery through all phases of project lifecycle (feasibility, planning and design through to construction and handover) developed through extensive experience.Strong understanding of strategic procurement, procurement principles and significant experience in procurement activities for large infrastructure projects.Relevant codes (BCA), legislation and regulation applicable this this sector.TYPICAL/MAJOR CHALLENGES Requires strong leadership, stakeholder management, negotiation and influencing skills at all levels of the organisation.Nature of the role requires strong problem-solving skills, initiative and sound judgement with the foresight to anticipate risk, develop mitigation strategies and plan accordingly.Balancing competing priorities and pressures on project scope, performance, cost and risk whilst managing stakeholder expectations.Requires high level of resilience, resourcefulness, organisational skills and autonomy to navigate the complexities of a large and dynamic organisation, its structure, governance and administration.