Overview of salaries statistics of the profession "Administrative Sales Assistant in Australia"

Job Number 24066275Job Category Sales & MarketingLocation Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESUnderstanding Market Opportunities & Driving Revenue • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. • Partners with group/catering counterpart to effectively manage the business opportunity. • Responds to incoming group/catering opportunities for the property that are outside parameters of the . • Handles all opportunities if property does not participate in an EBC. • Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals. • Focuses efforts on group/catering accounts with significant potential sales revenue. • Develops effective group/catering sales plans and actions. • Designs, develops and sells creative catered events. • Maximizes revenue by upselling packages and creative food and beverage. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for each property based on market conditions and individual property needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.Providing Exceptional Customer Service • Handles complex business with significant revenue potential as well as significant customer expectations. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. • Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Provides excellent customer service in order to grow share of the account. • Executes brand's Customer Service Standards and property's Brand Standards. • Executes and supports the business Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. • Manages and develops relationships with key internal and external stakeholders. • Uses sales resources and administrative/support staff.Additional Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/16/2024 03:13 PM

Business Support Management (BSM) is a function within Corporate & Investment Bank (CIB) Finance & Business Management. You will be part of the group responsible for administrative and control-focused support to our CIB businesses.You will collaborate with people across all levels and multiple lines of business to execute deliverables e.g., Business Managers, CIB BSM global counterparts, and Internal Business Partners such as Business Control, Compliance, Human Resources, and Technology.Job responsibilities Management of on/off boarding process e.g., verification checks, provision of technology and management of technology accesses including hardware, applications, market data for joiners and leavers Implementation of controls including consecutive leave, physical access management, business resiliency support, centralized policy and procedure; Communicate and coordinate implementation of firmwide policies and changes in strategy; Partnership with regional and global teams to ensure business initiatives are achieved Real Estate coordination including space planning, move management and location strategy; Represent CIB in firmwide and regional real estate strategy reviews and execution of associated logistics; Liaison with Global Real Estate and Facilities on projects and day to running of our locations Ensuring accuracy of headcount projections used in space planning; Reporting and analytics on our headcount and real estate footprint; Manage space assignments to optimize the utilization Analysis of operational changes and assess the change impact. Analyze and summarize data for presentation and interpretation Assist in day-to-day issues that arise e.g., seating constraints and Tririga/data issues Handle ad-hoc requests from business related to technology, real estate, resource allocation etc. Plan and oversee ad-hoc projects from execution through completion. Respond to audit and compliance queriesRequired Qualifications, Skills and Capabilities Proven people management track record, especially in managing change Ability to implement new processes, escalate issues and communicate with influence Ability to analyse processes and issues: troubleshoot, make connections, leverage data and problem solve. Experience in operating across multiple locations, with different languages, customs and cultural backgrounds. Strong control mind-set and attention to detail, Previous working experiences of control functions would be valuable Excellent communication skills, with a proficiency in both written and spoken English Minimum 5 years working experience, preferable Investment Banking Preferred Qualifications, Skills and Capabilities Work independently whilst also operating effectively in a team based environment Demonstrate strong attention to detail, Be a self-starter, prioritize and manage a demanding workload Strong Microsoft Office capabilities especially excel and power point Develop relationships and demonstrate influence across a range of functionsAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.Salary: . Date posted: 04/16/2024 10:24 PM

FIND YOUR PLACE AT PARK HYATT TORONTO: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.Join the team that is bringing in a new era to a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location. Toronto's effervescent Yorkville neighbourhood is one of the city's shining jewels. Lined with upscale boutiques, Victorian-era homes, and chic restaurants, the posh enclave still retains some of its artsy vibes-leftover from its past life as a bohemian hub for musicians. Here is where you'll find Park Hyatt Toronto, surrounded by world-class institutions like the Royal Ontario Museum and the University of Toronto-St. George Campus. WHAT ARE THE ADDITIONAL BENEFITS TO WORKING AT THE PARK HAYTT TORONTO? • Bonus program • Complimentary meal during shift • Paid medical days, paid personal days and Extended Health and Dental medical benefits for you and your dependents 30 days after joining • Employer RRSP Matching Contributions • Complimentary hotel nights and discounts at Hyatt properties around the world • Tuition reimbursement program. About the role - front office manager The Front Office Manager is a property department head responsible for all duties of the Front Office department, including front desk, communications, concierge, bell, door, and valet staff. The Front Office Manager will have direct responsibility for staff training, inter-department communications, and staff scheduling and will be tasked with being forwarding looking to recognize and adjust the department's focus to meet the ever-changing market. A successful candidate should possess strong communication skills, a financial understanding of budgeting and expenses, and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: Financial responsibility - work with the Director of Rooms to develop a budget and control both labour and department expenses. Collaborate with Sales and Revenue teams to ensure policies and procedures are in place for prices, rates, specials, packages and staff are trained on all inclusions and subsequent associated procedures. A high level responsibility for the following areas of focus: Training & Development, Front Office upselling, World of Hyatt loyalty engagement and enrollments, Hotel Event Relations, Zingle platform, O-Valet platform, Hysat Guest Survey Platform, VIP Research, 2 Avenue Road Residence Relations. Creative approach in their work to see business patterns and needs changing and emerging. Will work to adjust department forecast and plans to meet our every changing market. Coach and counsel a team of assistant managers and supervisors in their growth and support while coaching employees to reflect on Hyatt service standards. Attends relevant meetings to discuss problems and future strategies. Qualifications Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds 4 years or more of progressive hotel room management experience (typically with Hyatt) Service-oriented style with professional presentation skills At least 2 years of progressive management experience within the Rooms Division of a hotel Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear, concise written and verbal communication skills in English Financial understanding of budgeting, labour, and cost control Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.Salary: . Date posted: 03/29/2024 04:17 AM

Additional Information Full Time, WeekendsJob Number 24061950Job Category Event ManagementLocation Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.CORE WORK ACTIVITIESSupporting Management of Department Operations and Inventories • Manages departmental inventories and assets including par levels and maintenance of equipment. • Conducts monthly department meetings with the Banquet captains and employees. • Maintains attendance log for banquet employees. • Maintains and enforces established sanitation levels. • Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.). • Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. • Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs). • Uses banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. • Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. • Schedules banquet service staff to forecast and service standards, while maximizing profits.Participating in and Leading Banquet Teams • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.Providing and Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.Conducting Human Resources Activities • Interviews and hires Banquet captains and employees with appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Ensures employees understand expectations and parameters. • Observes service behaviors of employees and provides feedback to individuals. • Reviews comment cards and guest satisfaction results with employees. • Participates in the development and implementation of corrective action plans. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.The salary range for this position is $ 56,000.00 to $ 67,000.00 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/09/2024 09:03 AM

BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experienceDESCRIPTIONJob Description for PA: At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun Job Title: Process Associate (PA) Location: Bangalore Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: • Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues • Responsible for shift quality and associated action plans • Preparing and implementing training and development plans for associates • Conduct a 4M and 5S audit for the respective work stations on a daily basis • Stand-in for Area ManagerWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Diploma/Bachelor in any stream.Salary: . Date posted: 04/08/2024 10:32 AM

Business Support Services Tremendous career growth potential within a multinational corporationFull-time permanent positionExceptional career advancement prospects within a global enterpriseWhile others dream of visiting the cape, for you, it's right in your backyardAbout the roleAll progress begins with pioneers. At Rio Tinto, it begins with you.We are looking for an experienced team member to join our Business Support Services team, dedicated to delivering efficient customer service and administrative support.This role provides an outstanding opportunity for a structured, people-focused individual with core administrative skills and a talent for managing time effectively.Reporting directly to the Business Services Supervisor, this role operates Monday to Friday (on a nine-day fortnight). Your duties include, but will not be limited to:Providing comprehensive administrative support to various teams with keen attention to detail and a proactive attitude.Utilizing business software applications to create correspondence, reports, and presentations.Efficiently coordinating business travel arrangements.Maintaining organized files and records.Managing order processing and inventory.Assisting in event planning.Offering excellent customer service support.Excelling in a dynamic work environment with multiple priorities while maintaining confidentiality.Strictly adhering to security and compliance procedures.Being available to travel to the Amrun site as necessary.What you'll bringA commitment to the safety of yourself and your teamExcellent and professional customer service, administration and organisational skillsEffective communicator and collaborator who can effectively manage competing prioritiesGood understanding of Microsoft Word, Power Point, Excel and Microsoft TeamsWhat we offerA work environment where safety is always the number one priority.A permanent position working directly for Rio Tinto.A competitive base salary reflective of your skills and experience with annual incentive program.Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.Domestic relocation assistance on offerWeipa accommodation benefit.Remote area allowance.Remote area holiday travel assistance.Paid parental leave up to 9 months (no distinction between primary or secondary carer).Health cover scheme for employees and their immediate family.Salary sacrifice & packaging options - rental, mortgage, super, vehicle.Rio Tinto employee share program.Employee discounts - banking, accommodation, motoring, retail and more.Where you will be workingOur Weipa operations in Far North Queensland includes three bauxite mines, processing facilities, shiploaders, an export wharf, two ports, power stations, a rail network and ferry terminals.Amrun, our newest mine, was completed in 2018 and will extend our Weipa bauxite operations by decades, significantly building on our 55-year history on the Western Cape and providing jobs and supporting business growth in the region. The mine is located on traditional land. We work closely with the Traditional Owners to implement our agreements, ensuring that the benefits generated from mining support future generations and that important cultural heritage sites are identified and preserved.About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents.Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Every Voice MattersAt Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.Closing date: 25 th April 2024"Rio Tinto reserves the right to remove job postings prior to the stated closing date, therefore, if you are interested in applying for this vacancy, please submit your application as soon as possible."Salary: . Date posted: 04/11/2024 07:12 AM

What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we're here to serve. Because of what we do, people share so much more than a meal. And that's why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryNow, if you were to come on board as one of our Assistant Barista Managers, we'd ask you to do the following for us:• Welcome customers by determining their coffee interests and needs• Educate customers by presenting and explaining the coffee drink menu, answering questions• Prepare coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cafe latte, and cappuccino• Sell coffee and coffee grinding/brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates• Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar• Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs• Maintain a safe and healthy work environment by following organization standards and sanitation regulations• Improve quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar• Recruit, hire, schedule and perform general administrative duties.• Ensure excellent client relationships and client satisfaction with the service and menu options.• Achieve compliance with Compass' Quality Assurance, Occupational Health and Safety Act and WHMIS regulations.• Initiate frequent workplace inspections and WHMIS training of all staff and effectively manage all.Think you have what it takes to be our Assistant Barista Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.• At least two years of related cafe/barista management experience• The ability to control food and labour costs.• A strong motivator, mentor and leader with management skills.• A detail-oriented individual and a strong team player.• Outstanding client relationship skills.• Excellent communication skills (written and verbal).• Proven Microsoft Office skills (Word, Excel, Outlook).• Excellent customer service skills• Previous work experience as a Barista is an asset• Ability to understand and carry out oral and written instructions and request clarification when needed• Strong interpersonal skills and ability to work as part of a team• Physical ability to carry out the duties of the positionCompass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/01/2024 04:11 PM

BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reachDESCRIPTIONJD for PA: At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun Job Title: Process Associate (PA) Location: Bangalore Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: • Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues • Responsible for shift quality and associated action plans • Preparing and implementing training and development plans for associates • Conduct a 4M and 5S audit for the respective work stations on a daily basis • Stand-in for Area ManagerWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Work 40 hours/week, and overtime as requiredSalary: . Date posted: 04/12/2024 09:10 AM

Job Number 24064462Job Category Event ManagementLocation Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.CORE WORK ACTIVITIESManaging Event Planning Operations • Assigns all events turned over to Event Planning team. • Oversees for turned opportunities' function space and group room blocks. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Leads execution of activities to support the Event Management strategy. • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. • Leads discussions to review event complexity and proactively avoid service challenges and failures. • Ensures the property is apprised of all groups that will impact property operations. • Manages customer budgets to maximize revenue and meet customer needs. • Maintains inventories to maximize customer satisfaction and revenue opportunities. • Works with highly complex or high profile groups when financial impact will be significant.Leading Event Planning Team • Leads the catering menu development process. • Champions all standards, policies and procedures for the Event Planning team. • Leads Event Management meetings.Providing and Ensuring Exceptional Customer Service • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Strives to improve service performance. • Empowers employees to provide excellent customer service.Managing the Sales and Marketing Strategy • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.Conducting Human Resources Activities • Establishes customer service guidelines so employees understand expectations and parameters. • Ensures employees receive on-going training to understand guest expectations. • Observes service behaviors of employees and provides feedback to individuals and or managers. • Reviews staffing levels to ensure that guest service and planning needs are met.The salary range for this position is $92,000 to $142,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/13/2024 09:55 AM

Position Title: Administrative Support - Level II, Accounts Payable (Finance) - HybridStatus of Employment:Temporary Long-Term (Fixed Term)Position Language Requirement:English, FrenchLanguage Skills:English (Reading), English (Speaking), English (Writing), French (Reading), French (Speaking), French (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-04-25 11:59 PMCBC/Radio-Canada's Shared Services Centre (SSC) is a reliable, one-stop resource that provides quality, timely and consistent service, while focusing on delivering an excellent client experience to all employees. As the Administrative Support - Level 2, you play an important role within the Financial Services of the department. This is a temporary role for a period of 1 year.This department is responsible for : Account PayablesAccount ReceivablesBillingAdministration of the corporate credit cards program The role is mainly but not limited to the following responsibilities: Ensure the timely and accurate payment of all CBC/Radio-Canada purchase orders, non-purchase orders payments. In addition, you will also ensure payment on tax remittances to the appropriate level of government (Federal or provincial), respond to internal and external queries regarding payments, and recommend and develop operating efficiency improvements. You will also ensure that the activities are conducted effectively and ethically and comply with the organization's policies and standards as well as relevant regulations and laws. Key Tasks: Review and verify invoices / payments requisitions for appropriate documentation and approval prior to inputting into the AP system.Responsible for the timely and accurate processing of accounts payable and expense transactions including Journal entries.Responsible for coding invoices, expense reports, payment requisitions etc., with the correct codes conforming to CBC/Radio-Canada standard procedures and policies.Ability to apply the correct sales tax treatment to all invoices (Input Tax Credits/Input Tax Refund restrictions, monitoring and evaluation, PST self-assessment).Maintain, create and approve vendors in our accounting system and maintain overall vendor database.Handle internal client and vendor inquiries or correspondence via telephone, mail, email and remedy tickets.Prepare and perform payment cycles (EFT, Cheque or Wires/ACH).Research and resolve invoice discrepancies.Verify vendor accounts by reconciling the vendor statements.Provide supporting documentation for internal audits or requests for information.Performs other duties as required to support the overall SSC Financial Services department, which may include but not limited to credit card management, Account Receivables and billing. We are looking for a candidate with the following: Post-secondary education in accounting, finance or Business Administration or equivalent.A minimum of at least 2 years' of experience in a related field or similar organization.Fluency in English and French is mandatory.Excellent written and verbal communication skills in both official languages.Solid understanding of basic bookkeeping and accounting payable principles.Knowledge of SAP (Asset).Advanced knowledge of Excel (pivot tables, functions and data handling) and Microsoft products.Advanced knowledge of sales taxes (Asset).Attention to detail, strong concentration skills required.Good analytical skills and strong ability to solve a variety of problems.Strong judgement, initiative and resourcefulness.Excellent interpersonal skills.Good organizational skills, ability to manage several priorities and meet multiple, tight deadlines.Discretion, diplomacy and tact in communications with internal and external stakeholders.Maintains a high level of confidentiality at all times.Excellent customer service skills and good team player.Ability to work overtime, as and when required.Candidates may be subject to skills and knowledge testing. We thank all applicants for their interest, but only candidates selected for an interview will be contacted. CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected] . You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location:181 Queen Street, Ottawa, Ontario, K1P 1K9Work Schedule:Full timeSalary: . Date posted: 04/12/2024 08:07 PM

Additional Information Wedding Room BlocksJob Number 24064689Job Category Sales & MarketingLocation Central Canada Sales Office, 2425 Matheson Blvd. E. Suite 100, Mississauga, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYHandles incoming leads for large groups (e.g.,0-50 room nights) and catering leads for hotels supported by the Canada Sales Office, in an assigned geographic area. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience.CANDIDATE PROFILEEducation and ExperienceRequired: • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.Preferred: • Experience selling large group business experience, either at a property or in a sales office. • Knowledge of the group sales process for all brands and how to close a sale. • Team-based selling experience. • Hospitality Management Degree.CORE WORK ACTIVITIESManaging Sales Activities • Responds in a timely manner to incoming large group/catering opportunities that are within the parameters of the Group Sales team within the Sales Office. • Refers opportunities to appropriate sales associate if business is outside the Group Sales parameters. • Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and how to sell against them. • Verifies that business booked is within hotel parameters. • Closes the best opportunities for each property based on market conditions and individual property needs. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Transfers accurate, complete, and timely information to property in accordance with brand standards. • Up-sells each business opportunity to maximize revenue for individual properties. • Understands and utilizes company marketing initiative/incentives to close on business. • Follows up on opportunities uncovered by sales executives. • Implements process improvements and best practices. • Leverages other Group Sales resources and administrative/support staff to achieve related revenue goals. • Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. • Verifies that business is turned over properly and in a timely fashion for quality service delivery. • Handles incoming leads for groups (e.g.,0-50 room nights). • Performs other duties, as assigned, to meet business needs.Building Successful Relationships • Works collaboratively with other sales channels (e.g., Market Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative. • Drives customer loyalty through excellent customer service throughout the sales process. • Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs. • Builds and strengthens relationships with existing and new customers to enable future bookings. • Builds and maintains strong working relationships with key internal and external stakeholders. • Creates clear expectations for customers and properties throughout the sales process. • Resolves guest issues that arise as a result of the sales process. • Brings issues to the attention of Property and Group Sales leadership teams as appropriate.Prince Edward Island Applicants Only: The salary range for this position is $41,175.00 to $69,998.00 annually.British Columbia Applicants Only: The salary range for this position is $45,750.00 to $85,553.00 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Central Canada Sales Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Notification to Applicants: Central Canada Sales Office takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/17/2024 09:47 AM

Job Number 24067785Job Category Sales & MarketingLocation The Ritz-Carlton Bangalore, 99 Residency Road, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESUnderstanding Market Opportunities & Driving Revenue • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. • Partners with group/catering counterpart to effectively manage the business opportunity. • Responds to incoming group/catering opportunities for the property that are outside parameters of the . • Handles all opportunities if property does not participate in an EBC. • Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals. • Focuses efforts on group/catering accounts with significant potential sales revenue. • Develops effective group/catering sales plans and actions. • Designs, develops and sells creative catered events. • Maximizes revenue by upselling packages and creative food and beverage. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for each property based on market conditions and individual property needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.Providing Exceptional Customer Service • Handles complex business with significant revenue potential as well as significant customer expectations. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. • Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Provides excellent customer service in order to grow share of the account. • Executes brand's Customer Service Standards and property's Brand Standards. • Executes and supports the business Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. • Manages and develops relationships with key internal and external stakeholders. • Uses sales resources and administrative/support staff.Additional Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/17/2024 09:15 AM

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionProvides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.Types, files and upkeeps all private and confidential matters related to the executive officeSets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.Prepares the relevant materials for all meetings attended by General Manager.Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.Prepares and circulates the minutes of the meetings.Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.Makes copies of correspondence or other printed matters.Prepares outgoing mail.Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.Monitors and maintains the proper appearance of the office area.Handles outgoing mails by courier.Makes and confirms appointments for the General Manager.Provides assistance & support to internal customers in other departments as appropriate.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Greets visitors, ascertains nature of business, and directs visitors appropriately.Attends and contributes to all training sessions and meetings as required.Exercises responsible behavior at all times and positively representing the hotel team.Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.Ensures high standards of personal presentation and grooming.Carries out any other reasonable duties and responsibilities as assigned.QualificationsMinimum 3 years of experience and minimum 1 years in a similar role. Experience in shorthand, MS Office.Indian Nationals only.Salary: . Date posted: 04/17/2024 06:09 AM

Company DescriptionFairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.What Is In It For You • Wonderful company culture - our colleagues are at the heart of all that we do • Food & Beverage discount of 50% in our restaurants • Employee benefit card offering discounted rates in Accor worldwide for you and your family • Learning programs through our academies designed to sharpen your skills • Ability to make a difference through our Corporate Social Responsibility activities, like our Sustainability Program • Comprehensive extended health benefits packageFairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionEngaging service, delicious cuisine and distinctive surroundings make every guest experience at Fairmont Château Laurier a truly memorable affair. Reporting to the Assistant Director of Food and Beverage, the Assistant Outlets Manager will liaise between multiple food and beverage venues to ensure the success of every guest experience - and model exceptional service and leadership skills among your team.Responsibilities:Reporting to the Assistant Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceLead the F&B Outlets team in all aspects of the department and ensure service standards are followedHandle guest concerns and react quickly and professionallyTo assist in recruiting and training all Outlet ColleaguesBalance operational, administrative and Colleague needsAttend regularly scheduled departmental meetingsMaximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotionsHave full knowledge of all Outlet menusAssist in managing the departmental budgetFollow outlet policies, procedures and service standardsFollow all safety and sanitation policies when handling food and beverageOther duties as assignedQualificationsPrevious Food and Beverage leadership experience requiredPrevious point of sale system experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline preferredExcellent communication and organizational skillsExcellent written/spoken English is required, as well as good written/spoken French is an assetStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationPhysical Aspects of Position (included but not limited to):Standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending stairs and ramps Salary: . Date posted: 04/17/2024 06:07 AM

Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!What is in it for you:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorJob DescriptionThe perfect job for the person that wants to lead and engage 400+ colleagues & leaders, manage over 35m in revenue and help over 1,000,000 guests turn moments into memories. Reporting to the Director of Food & Beverage, this position is responsible for all areas of Food and Beverage. This includes the overall growth in guest satisfaction, colleague satisfaction and shareholder return. The successful applicant must continue to improve service levels that add to the Chateau's reputation as a recognized Food and Beverage destination. The successful candidate will be a 'hands on' leader and coach to all leaders and colleagues. Summary of Responsibilities:Directly responsible for the following areas in regards to guest satisfaction, employee engagement, shareholder return, and Health and Safety; five outlets, a coffee shop, and In Room Dining, and a large banquet operation.Ensure all outlets are compliant with Fairmont Hotels & Resorts Food & Beverage service standardsDevelopment, implementation and follow-up of various food and beverage projects such as point of sale systems, annual F&B goals and renovationsLead F&B outlets in the development of specific action plans to address areas of improvement identified in the hotel's employee engagement survey, guest satisfaction reports and monthly P&L statementsContinuously analyze the Food and Beverage operations to develop and implement new proposals positively affecting revenues, expenses, productivity and efficiencies.Assist in the annual planning of the F&B budget, implementation and regular monitoring Recruit outlet managers and support in recruitment of all Food & Beverage leadersOversee the opening and closing of seasonal outletsAnalyze food and beverage business trends to develop accurate forecasts, closure plans, recruitment plans and strategies to maximize profitsGuide and develop outlets managers while executing individual(s) succession plansWork with managers to ensure that the weekly forecast is completed accurately and in a timely fashionWorking with food & beverage leaders, oversee the continuous review and updating of service training and leadership developmentWork together with the Executive Chef on all areas pertaining to menus and food serviceDevelop menus, promotions and standards for all food and beverage operations.Responsible for attaining beverage cost of sales goals by oversee ordering, inventories and beverage controls for the entire division as well as maintain the development of the hotel's wine collectionBe an active member of the F&B operation committee meetings; be an active member in the hotel leadership group meetingsLiaise with all departments to ensure that there is clear communication and understanding between the departments and restaurants (Accounting, Front Office, Colleague services, Guest Services, etc)Point of sale system (Silverware) management at the "Champion" levelEnsuring heart and front of the house are clean and well maintained - maintain effective preventative maintenance program for all restaurantsRepresent the outlets in pre-convention meetings and build relationships with groups to ensure maximum capture in the outletsBe an ambassador of the community and participate in local eventsMaintain a strong relationship with suppliers and negotiate the best possible pricesConduct regular research of direct competitionDevelop detailed design briefs for capital projectsOther duties as assignedQualificationsMinimum of 3 years F&B management experience in a department head level position an assetExcellent knowledge of food and beverage products, marketplace trends and service standards essentialComputer literacy required in POS systems, Word, Excel, Outlook, and Internet usageStrong organizational and administrative skillsHotel and Restaurant Management Diploma/Degree an assetSommelier certification an assetExperience in banquet and event planning an assetExperience in culinary and stewarding an assetStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationVisa Requirements: Applicants must be legally eligible to work in Canada.APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.comWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:07 AM

Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionReporting directly to the Hotel Manager, the Executive Assistant Manager and F&B will play a pivotal role in overseeing daily operations, ensuring exceptional guest satisfaction, and upholding the hotel's reputation for excellence. Responsible for the overall operation of all Food and Beverage outlets, Convention Services, Kitchen, Stewarding and all other related services associated with the Food and Beverage sales within the hotel.Oversees the preparation and coordination of the annual F & B budgetServe as a senior member of the hotel's Executive Committee as part of the strategic leadership team of the hotelAct as "Hotel Manager" in the absence of the HM or GM from property as requiredFocus on Performance metrics including but not limited to: Engagement, Guest Experience, Top Line Revenue, Margin improvement, Competitive PositioningConstantly seeks out ways to improve service and increase volumes and profit through effective implementation of the 5 year F & B strategy planAnalyzes the food and beverage operations, makes and implements recommendations regarding new proposals to increase sales, cost controls, and increase productivity and guest satisfactionDevelops menus, promotions, wine lists, specification and standards for all beverage operationActively develops and participates in the merchandising and marketing of all food and beverage personnel including staff planning, hiring, scheduling, training and personal developmentCreates, maintains and encourages excellent public and employee relationsParticipate actively in forecasting, Department Head, departmental and various other committee meetings on a regular basisQualifications5-7 years experience in all areas of hotel and Food and Beverage operationsMinimum 2-3 years successful management experience essentialStrong culinary knowledge/interest an assetDegree or Diploma in Hotel Administration from a recognized University/College/Polytechnical Institute an assetMust be a creative and effective leader and a team player possessing a high degree of professionalism, human resources, communication, interpersonal and administrative skills, ambition, drive and energyStrong financial and cost control knowledge and applications mandatoryPhysical Aspects of Position (included but not limited to):Frequent sitting throughout shiftOccasional lifting and carrying up to 20 lbsOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps Ability to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationWhat is in it for you:Employee benefit card offering discounted rates at Accor properties worldwideComplimentary duty mealLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility & Sustainability activitiesAccess to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)Paid time off including vacation, sick and statutory holidays*Note: Waiting times or other criteria may apply to qualify for some of the aboveOur Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Note: Must already be legally entitled to work in Canada to be considered for the positionSalary: . Date posted: 04/17/2024 06:07 AM

Company DescriptionFairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.What Is In It For You • Wonderful company culture - our colleagues are at the heart of all that we do • Food & Beverage discount of 50% in our restaurants • Employee benefit card offering discounted rates in Accor worldwide for you and your family • Learning programs through our academies designed to sharpen your skills • Ability to make a difference through our Corporate Social Responsibility activities, like our Sustainability Program • Comprehensive extended health benefits packageFairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionResponsibilities:Reporting to the Banquets Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceEnsure the efficient day-to-day operation of Banquet Department.Participate in the creation and ensure the achievement of RPS scores and plan, initiatives and targets.Continuously develop, promote and support a service culture in keeping with the standards of Fairmont Hotels and Resorts.Plan, coordinate and supervise for prompt, courteous and efficient food & beverage and meet services of the Banquet Department.Interact with guests on an on-going basis to ensure exceptional service and guest satisfaction.Liaise with the Conference Services/Catering Department to ensure that guest needs are clearly understood.Ensure regular and effective communication takes place within the Department through individual and departmental communication meetings, pre/post function briefings and the daily interaction with all departments.Ensure the highest quality of initial and continual development as well as ensure that development reviews are completed as required. Promote and enforce the Fairmont Château Laurier Health & Safety standards.Ensure the consistent cleanliness and maintenance of equipment and overall work environment as well as the proper inventory of necessary resources.Ensure all daily administrative reports and duties are completed with accuracy (Banquet billing, payroll, staffing, set-up sheet, etc.)Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departmentsOther duties as assigned by the Banquets ManagersQualificationsPrevious management function in Food & Beverage in a comparable establishment an asset.Minimum of two year supervisory experience in a Banquet department.Post-secondary Degree in Hospitality of Food & Beverage Management an asset.Proven ability to execute functions effectively, with an acute sense of detail.Must be able to work independently and maintain a positive attitude within a very busy environment.Must have strong proven leadership qualities and management skills.Computer literate with exposure to Property Manager, Microsoft Excel, Word, Power Point, and Silverware.Experience in a unionized environment is a strong asset.Excellent interpersonal and communication skills, both written and verbal.Fluent in both official languages a strong asset.Must be a highly organized individual with the ability to handle numerous tasks at any one time.Flexible to work hours corresponding with hotel, guest and business demand.Ability to delegate tasks to team members and ensure their completion.Ability to recognize and correct guest service issues through an established presence on the Banquet floor.Additional InformationPhysical Aspects of Position (included but not limited to):Standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending stairs and rampsSalary: . Date posted: 04/17/2024 06:06 AM

Company DescriptionA modern oasis at the ocean's edge, Forbes Five-Star Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Be an ambassador for the brand, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences.Job DescriptionWhy work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada's most beautiful city - Vancouver An award-winning restaurant & lounge in a Food & Beverage division that promotes growth, cross-training and career development opportunitiesA competitive salary starting at $72,000.00Complimentary meal through our Colleague Dining ProgramTravel reimbursement program for a TransLink monthly passExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerExtensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirementsCompany-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirementsComplimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST programEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workDistinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Reporting to Lobby Lounge Manager, you will be overseeing our Lobby LoungeProvide warm, sincere and engaging serviceEnsure your outlet consistently reflects the ambience and service standards set by the leadership teamEnsure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.Assist the Lobby Lounge Manager by motivating, leading, coaching and monitoring the performance levels of all team membersBalance operational, administrative and Colleague needs while maintaining floor presenceEnsure the outlets are operating within the standards of a Forbes five star venueContribute and focus on daily growth of the operation though awareness and understanding of LQA and OESCreate and implement a preventative cleaning and maintenance programsWork together with the culinary, restaurant managers, and stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service cultureParticipate in service as necessary in accordance with outlet needsControl stocks for daily use in the restaurant to ensure service requirements are metAttend and participate in the daily Food and Beverage meetings and conduct daily shift briefingsPerform daily checks on staffing level, quality control, maintenance and cleanliness for all outletsFollow up on guest complaints and share all guest comments with staffTo be Health & Safety conscious and actively involved in maintaining a safe work environmentParticipate in the training and coaching of new and existing team membersMaintain adequate staffing levels throughout the yearWork in conjunction with the Chef and Food & Beverage Director on promotions, menus, and special events.Create and innovate new ideas and promotion to generate revenue for The Lobby LoungeOther duties as assignedQualificationsYour experience and skills include:Minimum of 2 years experience in Food & Beverage, hotel dining room, or high volume restaurant.Problem solving & decision making skills; analytical and highly detail oriented.Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages. Proven successful financial performance of restaurant under their operation.Excellent interpersonal & communication skills; service oriented and a team player. Strong computer skills (Outlook, Word, Excel and MS Office software required, Opera Sales & Catering, Open Table and In Design an asset)Strong business writing and communication is essentialAdditional InformationYour team and working environment:We're seeking talented, passionate and energetic people to join our team. If you love food, drink and engaging with people, we'd love to hear from you.Join our team and be part of an award-winning, Michelin recommended Hotel Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:05 AM

Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description Main Duties: AdministrationProvides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.Types, files and upkeeps all private and confidential matters related to the department.Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.Prepares the relevant materials for all meetings attended by General Manager.Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.Prepares and circulates the minutes of the meetings.Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.Makes copies of correspondence or other printed matters.Prepares outgoing mail.Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.Monitors and maintains the proper appearance of the office area.Handles outgoing mails by courier.Makes and confirms appointments for the General Manager.Customer ServiceProvides assistance & support to internal customers in other departments as appropriate.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Greets visitors, ascertains nature of business, and directs visitors appropriately. Other DutiesAttends and contributes to all training sessions and meetings as required.Exercises responsible behavior at all times and positively representing the hotel team.Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.Ensures high standards of personal presentation and grooming.Carries out any other reasonable duties and responsibilities as assigned.Employee ResponsibilityAll employees to safeguard their health and safety, and the health and safety of others, in the workplace.Replacement and Temporary Mission:Be ready and responsible for any job, which may be assigned by the Management.QualificationsFreshers are Welcome1-2 years of experience in internal and external communication, corporate identity management and public relations management,Experienced in event and event management,Effective communication, relationship development skills, strong representation skills,Creative, innovative, dynamic, result-oriented and self-motivated,High organizational planning, follow-up, presentation and reporting skills,Able to use MS Office programs at an advanced level and have knowledge about special programs for their work,Fluent in spoken and written English.Salary: . Date posted: 04/17/2024 06:05 AM

Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionReporting to the Director of Rooms, The Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained . The Front Office Manager will also lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders. Guest Experience Maintaining and improving standards in all areas of operation relating to Guest Experience.Maintaining, improving & optimising the guest experiences throughout the hotel.Overseas and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction.Dealing with High Profile guests from arrival to departure.Ensure that guest requests and complaints are satisfactorily resolved.Developing and enhance WBK guests experience as well as High Profile and High Maintenance recognition and satisfaction.Ensuring all needs are met and exceeded during all guests' stay.Relationship-building with guests and agents.Maintaining a strong presence amongst guests.Actively seek innovative ways to enhance the overall product to maximize guest experience.Learning and Development within the department.Providing necessary direction and support to the Assistant Front Office Manager.To ensure effective liaison between Front office staff and other departments.To be available for all staff related queries and guest complaints.Completing performance reviews and offering continues support to enhance skill development.Identifying training needs and ensuring that training is scheduled accordingly. to improve guest overall experience and staff general knowledge of the product and service provided.To draw up induction programmes and to ensure an effective Godparent system for all new staff members are in place.To facilitate the Cross Training Program which allows participants to receive adequate training to further their knowledge.Responsible for all Front Office recruitment and ensuring adequate staff compliment according to hotel occupancy.To mentor, coach, counsel and discipline staff as required according to the code of conduct provided by Cape Grace.Empowering Supervisors / first line managers to drive leadership with in the department and keeping them accountable to take action when team members are not performing up to standards.Cultivating a positive atmosphere to ensure effective communication, involvement and learning ability. Allowing all staff to participate in sharing best practices.Coaching the team to handle conflict in an effective mannerism that would uplift the team and enhance overall guest experience.Key Responsibilities and Duties:Ensuring department procedures and systems are maintained and effectively operated.Continuously evaluates department Standard Operating Procedures.Audit and development of guest information data on Opera.Drive Leading Hotels of the World and ALL Loyalty standards.Creating an environment that supports innovation and look for opportunities to improve operations.Pro-actively try out new ideas and technologies that would streamline. productivity and enhance overall guest experience in line with the budget and capex submission.Ensure productive and efficient communication between departments.To ensure effective running of PMS and all related interfaces.Building and improving on relationships with agents.Models the Organizational Values and Fairmont Standards.Reduction of departmental glitches to an acceptable weekly standard by minimizing revenue loss.Encouraging the use of the "Generosity Pot" across departments.Has operational managerial responsibility over all departments in the absence of the Exec and Department Head.Has responsibility for ad hoc project teams.Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations.Has a thorough knowledge of the hotel and all services provided to the guest.Maintains the high standard of service, appearance and social skills set according to the company policy.Works in harmony with all departments and employees, is willing to assist others if and when required.Attends all training workshops as and when required and deemed Mandatory by the Director of Rooms Division.Is familiar with all policies and procedures, house rules, LHW standards, All Loyalty Program, fire-, security-, and emergency procedures as well as all checklists pertaining to the position.Performs any reasonable duty as instructed by the Director of Rooms Division.Financial Attributes:Maximising revenue for the Front Office Department, including the promotion of all other hotel outlets.To prepare, submit and analyse the annual Front Office Budget for Revenue and Expenses.Ensure a controlled O-status and debtors' status within the department.Controls and provides feedback on revenue and operational expenses monthly.Ensure regular and consistent pit checks so that all revenue is correctly accounted for and posted.Ensure that all vouchers and gift cards are correctly recorded and accounted for.Encourage all employees to upsell the products and services and to achieve agreed sales objectives.To ensure accurate and timeous submission of all reports and relevant administrative work.Develop, implement and maintain new incentives to motivate all front office colleagues so as to maximize hotel revenue.Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget.Driving the guest recovery program with a minimum of cost to the hotel while ensuring the appropriate level of guest satisfaction is maintained.Works with departments to reduce the cost of operation however to maintain the quality of overall guest experience.Encourages upselling of all rooms, hotel facilities and outletsEncourages concierge to promote the upselling of the hotel chauffeur vehicleQualificationsJob Requirements and Qualifications:A hospitality; management and/or similar qualification will be highly advantageousAt least 3 years Management experience; preferably gained in a 5 star environmentComputer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera CloudFluent in English (written and spoken). A foreign language is advantageousProven abilities in:Guest relationsSales - Ability to Upsell the hotel facilities and outletsTime and workflow managementHighly experienced in employee managementEffective decision-making and judgementConflict resolutionInterpersonal communication skillsDelivery to required standards in a fast-paced and dynamic environmentAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.Salary: . Date posted: 04/17/2024 06:05 AM