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Senior Microsoft SQL Database Administrator
MACRO Recruitment, ACT
Troubleshooting, Performance Tuning and problem solving Microsoft SQl Server for Services AustraliaRequires 5+ years solid experience as Enterprise Database Administration (DBA) for SQL Server 2012 to 2019. and hold a Negative Vetting Level 1 Security Clearance.Salary Guide $1050 per dayCanberraServices Australia's End User Platforms Branch requires a Technical Engineering Expert experienced with Microsoft's SQL Servers. The role is for a senior Microsoft SQL Database Administrator. As a senior DBA, you will be required to manage your own workloads as well as guiding junior team members with administrative duties and project responsibilities including version upgrades and migrations. You will need to have the ability to communicate effectively with a variety of stakeholders (both technical and non-technical) and take ownership and initiative of projects assigned. Assist a team of administrators by providing technical guidance and solutions to maintain on-premise SQL infrastructure and exploring cloud hosted database options. Liaise between technical services teams such as database and application developers SharePoint, SOE and Networks.Requires 5+ years solid experience as Enterprise Database Administration (DBA) for SQL Server 2012 to 2019.Experience with Always On Availability Groups.Extensive experience in Troubleshooting, Performance Tuning and problem solving.This job location is in Canberra unless the candidate is willing to move to the ACT or lives in the surrounding area then interstate candidates will not be considered.Applicants will be required to have an NV1 clearance to be able to access production data which is a part of the role.
Senior Solution Architect - Full time and Part time Opportunities
Salesforce, Canberra, Any
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Course Coordinator
The Australian National University, Canberra, ACT
Classification: ANU Officer 6/7 (Administration)Salary package: $82,371 - $94,817 per annum plus 17% superannuationTerms:  Several fulltime/Part time positions as Continuing (Contingent Funded) appointmentsBe part of a unique initiative between the Australian Government and the Australian National University (ANU)Fantastic opportunity for training focused administrators Assist with the development and education of the next generation of National Security professionals About UsThe National Security College (NSC) is a joint venture between the ANU and the Australian Government and sits within the Crawford School of Public Policy, College of Asia and the Pacific. The NSC conducts programs relating to national security policy, including executive and professional development courses, policy engagement, postgraduate education and research.Read more about NSC: https://nsc.crawford.anu.edu.au/The ANU College of Asia & the Pacific (CAP) leads intellectual engagement with the Asia-Pacific region through research, teaching and contributions to public debate, and seeks to set the international standard for scholarship concerning the region. The College hosts the largest number of regional experts and specialist academic programs in the English-speaking world, and plays a vital role in informing public policy and Australia's intellectual engagement with the societies, cultures and economies of Asia and the Pacific.Follow the College of Asia and the Pacific on social media: LinkedIn, Instagram and FacebookThe OpportunityAn exciting opportunity exists to join the National Security College. The College has a number of positions for Course Coordinators, responsible for providing high level administrative oversight and support to our executive and professional development courses. These roles focus on the broad areas of national security and successful candidates will work either in the College's Executive and Professional Development (EPD) team, Futures team or in the Cyber team. The Cyber Course Coordinator will have particular responsibilities to support the delivery of the Cyber Bootcamp Project.Several Positions are being offered as a continuing (contingent funded) appointments.  Current contract end dates are 31 December 2022 & 30 June 2023.Our Ideal CandidatesOur ideal candidates will have experience in the field of course/event or similar administration, combined with project management skills and experience in executive/professional development administration within a higher education setting. To excel in these fast-paced roles you will need high level communication and interpretation skills with a strong client service focus; and be capably of working both independently and as a member of a team. You should have great organisation skills, an eye for detail, and an ability to think on the run. You will need to be able to develop and maintain trusted networks, and develop effective working relationships across the Australian Public Service, within the NSC and with the broader ANU community. EnquiriesPlease contact the Cyber Engagement Manager at the National Security College, Dr Su-Ann Tan – T: +61 2 6125 3869, E: su-ann.tan@anu.edu.auANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusionHow to ApplyIn order to apply for this role please upload the following documents:A statement addressing the selection criteriaA current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application formOther documents, if required.Applications that do not address the selection criteria may not be considered for the position.Please note: The successful candidates must have rights to live and work in this country. Successful candidates will be required to undergo a background check during the recruitment process.  Offers of employment are conditional on satisfactory results.  Successful applicants must also hold or be willing and able to obtain and maintain a security clearance to NV1 level (secret).
Linux Systems Administrators
The Australian National University, Canberra, ACT
Classification:    ANU Officer 7 (IT)Salary package: $90,294 to $94,817 per annum plus 17% superannuationTerms:                 Full time, continuingLocation:            CanberraAustralia’s #1 University is seeking to fill multiple Canberra-based System Administrators (two positions available)We Offer:Professional and collaborative work environmentFlexible work arrangementsMany training opportunities including professional certificationsExcellent remuneration and benefits packagesWork at Australia's leading universityTeam OverviewInformation Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.Position overviewThe Unix Systems Administrators are members of the Unix Systems team and will be responsible for administering and integrating Linux servers (principally Red Hat Enterprise Linux) and services in support of University wide computing in a mainly virtualised environment. Support for other key enterprise applications is also provided from the Unix team, including the ANU's Identity Management and Single Sign On platforms. These positions will work closely with other team members and other members of ITS, and also provide direct support to our clients, so good people skills are a must along with a solid understanding of Linux systems.We are looking for candidates with strong technical skills who will be focused on providing quality support for our stakeholders, following the ITS values of "Take an Outside-In View", "Think Team", "Own It", "Make it Simple" and "Act with Empathy".Candidate Enquiries: Paul Davidson, Unix Systems Manager, T: (02) 6125 7619, E: paul.davidson@anu.edu.auANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusionApplication informationIn order to apply for this role please make sure that you upload the following documents:A statement addressing the selection criteria. This statement is a key part of our selection process.A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees, you can complete these online when prompted in the application form.Other documents, if required.Applications which do not address the selection criteria may not be considered for the position.Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.  An offer of employment is conditional on satisfactory results. 
Windows System Administrator
The Australian National University, Canberra, ACT
Classification: ANU Officer 5/6 (IT) Salary package: $73,316 - $86,140 per annum plus 17% superannuationTerms: Full time, Continuing Windows System AdministratorPosition overviewInformation Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.Candidate Enquiries: Please contact Rebecca Wang, Windows Systems Manager – IT Services E: rebecca.wang@anu.edu.au ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusionApplication informationIn order to apply for this role please make sure that you upload the following documents:A statement addressing the selection criteria.A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.Other documents, if required.Applications which do not address the selection criteria may not be considered for the position.Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.  An offer of employment is conditional on satisfactory results. 
Senior System Administrator
HAYS, Canberra Region, n Capital Territory, Canberra
Senior System Administrator | Permanent Position Your new company An exciting new opportunity is available for a Senior System Administrator on a Permanent basis at one of Canberra’s leading IT solution providers. Your new role As a Senior System Administrator, you will understand the demands of the position, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability for our managed services with exceptional communication from start to finish. Responsibilities Provide desktop, server, application, infrastructure and network support to a variety of clients both scheduled and reactive Assisting with project & BAU activities Assisting clients with support requests; migrations, installations, hardware builds and troubleshooting etc. Assist in the service acceptance process Deliver high quality and timely levels of service to clients by providing excellent customer service Enter all ticket and time entries into the Netier CRM database (ConnectWise) Maintenance of the CRM database and ensuring all clients and ticket information is up to date Maintain a rotational position on the after-hours support phone roster Escalation Management Provide an escalation point for all level 1 and 2 incidents, problems and service requests Assist the Service Manager in developing and enhancing existing Escalation Management processes Provide a primary point of escalation for the service team What you'll need to succeed Experience in IT support IT qualifications or experience in IT support Windows support and troubleshooting experience – Windows 7- 10 Networking fundamentals knowledge, CCNA or equivalent knowledge preferred Windows Server management (2008 to 2016) MS Active Directory/Exchange/SQL Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM Excellent communication, time management and organisation Ability to adapt to a fast paced, changing priorities and technology environment What you'll get in return Working simultaneously across a diverse range of interesting projects in a high performing and collaborative work environment. Security clearance is not needed. (Must be eligible to obtain one if needed) Flexible work arrangements - to work on a rotational roster. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call now on (02) 6257 9802 or email Sandeep.Gunawardenahays.com.au If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. LHS 297508 2586013
Senior System Administrator
HAYS, South Canberra, Canberra Region, Canberra, n Capit ...
Senior System Administrator | Permanent Position Your new company An exciting new opportunity is available for a Senior System Administrator on a Permanent basis at one of Canberra’s leading IT solution providers. Your new role As a Senior System Administrator, you will understand the demands of the position, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability for our managed services with exceptional communication from start to finish. Responsibilities Provide desktop, server, application, infrastructure and network support to a variety of clients both scheduled and reactive Assisting with project & BAU activities Assisting clients with support requests; migrations, installations, hardware builds and troubleshooting etc. Assist in the service acceptance process Deliver high quality and timely levels of service to clients by providing excellent customer service Enter all ticket and time entries into the Netier CRM database (ConnectWise) Maintenance of the CRM database and ensuring all clients and ticket information is up to date Maintain a rotational position on the after-hours support phone roster Escalation Management Provide an escalation point for all level 1 and 2 incidents, problems and service requests Assist the Service Manager in developing and enhancing existing Escalation Management processes Provide a primary point of escalation for the service team What you'll need to succeed Experience in IT support IT qualifications or experience in IT support Windows support and troubleshooting experience – Windows 7- 10 Networking fundamentals knowledge, CCNA or equivalent knowledge preferred Windows Server management (2008 to 2016) MS Active Directory/Exchange/SQL Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM Excellent communication, time management and organisation Ability to adapt to a fast paced, changing priorities and technology environment What you'll get in return Working simultaneously across a diverse range of interesting projects in a high performing and collaborative work environment. Security clearance is not needed. (Must be eligible to obtain one if needed) Flexible work arrangements - to work on a rotational roster. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call now on (02) 6257 9802 or email Sandeep.Gunawardenahays.com.au If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. LHS 297508 2586013
Senior Systems and Infrastructure Engineer
HAYS, Canberra Region, n Capital Territory, Canberra
Federal Government Department seeking an experienced and qualified Systems/ Infrastructure Engineer Your new company Federal Government Department require an experienced Systems and Infrastructure Engineer to join the Infrastructure Support team. This team is responsible for the design, delivery and maintenance of the Department's managed infrastructure platforms, and provide infrastructure services to a range of internal and external stakeholders. Your new role The System and Infrastructure Engineer will be responsible for contributing to the operations of the Infrastructure Support team by providing architectural advice, direction and support, including; proof of concept development and implementation, maintenance and support of existing infrastructure, delivery of technical projects and improvements to departmental ICT systems. Contribute and lead solution design and delivery, in conjunction with other Information Services Branch Architects, and the CTO. Producing and reviewing project/services delivery documentation including Architecture, Designs, ‘As built documentation’ and Operating Procedures. Building and Maintaining Stakeholder relationships (Including Executives, Business Representatives, project Managers and staff across government). Coordination of projects under the direction of the CTO and Infrastructure Manager Complete a diverse range of technical tasks within a secure environment. Work as part of a high functioning multi-skilled team. What you'll need to succeed The successful candidate will also have a range of generalist skills, and will be able to work collaboratively with business, other system owners and administrators to progress initiatives. Demonstrated capability to scope, plan and execute on small projects – including managing, risks and issues, approvals and the balancing of multiple competing priorities. A working knowledge of the Information Security Manual (ISM), the Protective Security Framework Policy (PSFP), and other International Standards (ISO’s). A background in architecting and delivering; end user compute, cloud, network and security solutions Experience in communicating solutions to technical and non-technical stakeholders Strong background in Windows and Linux server environments Previous experience in DevOps, Reporting and Automation is also desirable Ability to rapidly learn new technologies Advances skills in - Microsoft Server, MS hybrid cloud technologies, SQL Server, Linux Server technologies What you'll get in return A lengthy contract with options to extend to June 30 2024 Be a vital member of the team and contribute to the success of a major Government project Attractive hourly rate Central location What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Hayley Bennett now.If this job isn't quite right for you but you are looking for a new position, please contact Hayley Bennett hayley.bennetthays.com.au or 02 6257 9802 for a confidential discussion on your career. LHS 297508 2584950
Senior Systems and Infrastructure Engineer
HAYS, South Canberra, Canberra Region, Canberra, n Capit ...
Federal Government Department seeking an experienced and qualified Systems/ Infrastructure Engineer Your new company Federal Government Department require an experienced Systems and Infrastructure Engineer to join the Infrastructure Support team. This team is responsible for the design, delivery and maintenance of the Department's managed infrastructure platforms, and provide infrastructure services to a range of internal and external stakeholders. Your new role The System and Infrastructure Engineer will be responsible for contributing to the operations of the Infrastructure Support team by providing architectural advice, direction and support, including; proof of concept development and implementation, maintenance and support of existing infrastructure, delivery of technical projects and improvements to departmental ICT systems. Contribute and lead solution design and delivery, in conjunction with other Information Services Branch Architects, and the CTO. Producing and reviewing project/services delivery documentation including Architecture, Designs, ‘As built documentation’ and Operating Procedures. Building and Maintaining Stakeholder relationships (Including Executives, Business Representatives, project Managers and staff across government). Coordination of projects under the direction of the CTO and Infrastructure Manager Complete a diverse range of technical tasks within a secure environment. Work as part of a high functioning multi-skilled team. What you'll need to succeed The successful candidate will also have a range of generalist skills, and will be able to work collaboratively with business, other system owners and administrators to progress initiatives. Demonstrated capability to scope, plan and execute on small projects – including managing, risks and issues, approvals and the balancing of multiple competing priorities. A working knowledge of the Information Security Manual (ISM), the Protective Security Framework Policy (PSFP), and other International Standards (ISO’s). A background in architecting and delivering; end user compute, cloud, network and security solutions Experience in communicating solutions to technical and non-technical stakeholders Strong background in Windows and Linux server environments Previous experience in DevOps, Reporting and Automation is also desirable Ability to rapidly learn new technologies Advances skills in - Microsoft Server, MS hybrid cloud technologies, SQL Server, Linux Server technologies What you'll get in return A lengthy contract with options to extend to June 30 2024 Be a vital member of the team and contribute to the success of a major Government project Attractive hourly rate Central location What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Hayley Bennett now.If this job isn't quite right for you but you are looking for a new position, please contact Hayley Bennett hayley.bennetthays.com.au or 02 6257 9802 for a confidential discussion on your career. LHS 297508 2584950
Senior Systems and Infrastructure Engineer
HAYS, North Canberra, Canberra Region, Canberra, n Capit ...
Federal Government Department seeking an experienced and qualified Systems/ Infrastructure Engineer Your new company Federal Government Department require an experienced Systems and Infrastructure Engineer to join the Infrastructure Support team. This team is responsible for the design, delivery and maintenance of the Department's managed infrastructure platforms, and provide infrastructure services to a range of internal and external stakeholders. Your new role The System and Infrastructure Engineer will be responsible for contributing to the operations of the Infrastructure Support team by providing architectural advice, direction and support, including; proof of concept development and implementation, maintenance and support of existing infrastructure, delivery of technical projects and improvements to departmental ICT systems. Contribute and lead solution design and delivery, in conjunction with other Information Services Branch Architects, and the CTO. Producing and reviewing project/services delivery documentation including Architecture, Designs, ‘As built documentation’ and Operating Procedures. Building and Maintaining Stakeholder relationships (Including Executives, Business Representatives, project Managers and staff across government). Coordination of projects under the direction of the CTO and Infrastructure Manager Complete a diverse range of technical tasks within a secure environment. Work as part of a high functioning multi-skilled team. What you'll need to succeed The successful candidate will also have a range of generalist skills, and will be able to work collaboratively with business, other system owners and administrators to progress initiatives. Demonstrated capability to scope, plan and execute on small projects – including managing, risks and issues, approvals and the balancing of multiple competing priorities. A working knowledge of the Information Security Manual (ISM), the Protective Security Framework Policy (PSFP), and other International Standards (ISO’s). A background in architecting and delivering; end user compute, cloud, network and security solutions Experience in communicating solutions to technical and non-technical stakeholders Strong background in Windows and Linux server environments Previous experience in DevOps, Reporting and Automation is also desirable Ability to rapidly learn new technologies Advances skills in - Microsoft Server, MS hybrid cloud technologies, SQL Server, Linux Server technologies What you'll get in return A lengthy contract with options to extend to June 30 2024 Be a vital member of the team and contribute to the success of a major Government project Attractive hourly rate Central location What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Hayley Bennett now.If this job isn't quite right for you but you are looking for a new position, please contact Hayley Bennett hayley.bennetthays.com.au or 02 6257 9802 for a confidential discussion on your career. LHS 297508 2584950
Senior Systems and Infrastructure Engineer
HAYS, Forrest, South Canberra, Canberra, n Capital Terri ...
Federal Government Department seeking an experienced and qualified Systems/ Infrastructure Engineer Your new company Federal Government Department require an experienced Systems and Infrastructure Engineer to join the Infrastructure Support team. This team is responsible for the design, delivery and maintenance of the Department's managed infrastructure platforms, and provide infrastructure services to a range of internal and external stakeholders. Your new role The System and Infrastructure Engineer will be responsible for contributing to the operations of the Infrastructure Support team by providing architectural advice, direction and support, including; proof of concept development and implementation, maintenance and support of existing infrastructure, delivery of technical projects and improvements to departmental ICT systems. Contribute and lead solution design and delivery, in conjunction with other Information Services Branch Architects, and the CTO. Producing and reviewing project/services delivery documentation including Architecture, Designs, ‘As built documentation’ and Operating Procedures. Building and Maintaining Stakeholder relationships (Including Executives, Business Representatives, project Managers and staff across government). Coordination of projects under the direction of the CTO and Infrastructure Manager Complete a diverse range of technical tasks within a secure environment. Work as part of a high functioning multi-skilled team. What you'll need to succeed The successful candidate will also have a range of generalist skills, and will be able to work collaboratively with business, other system owners and administrators to progress initiatives. Demonstrated capability to scope, plan and execute on small projects – including managing, risks and issues, approvals and the balancing of multiple competing priorities. A working knowledge of the Information Security Manual (ISM), the Protective Security Framework Policy (PSFP), and other International Standards (ISO’s). A background in architecting and delivering; end user compute, cloud, network and security solutions Experience in communicating solutions to technical and non-technical stakeholders Strong background in Windows and Linux server environments Previous experience in DevOps, Reporting and Automation is also desirable Ability to rapidly learn new technologies Advances skills in - Microsoft Server, MS hybrid cloud technologies, SQL Server, Linux Server technologies What you'll get in return A lengthy contract with options to extend to June 30 2024 Be a vital member of the team and contribute to the success of a major Government project Attractive hourly rate Central location What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Hayley Bennett now.If this job isn't quite right for you but you are looking for a new position, please contact Hayley Bennett hayley.bennetthays.com.au or 02 6257 9802 for a confidential discussion on your career. LHS 297508 2584950
Senior System Administrator
HAYS, North Canberra, Canberra Region, Canberra, n Capit ...
Senior System Administrator | Permanent Position Your new company An exciting new opportunity is available for a Senior System Administrator on a Permanent basis at one of Canberra’s leading IT solution providers. Your new role As a Senior System Administrator, you will understand the demands of the position, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability for our managed services with exceptional communication from start to finish. Responsibilities Provide desktop, server, application, infrastructure and network support to a variety of clients both scheduled and reactive Assisting with project & BAU activities Assisting clients with support requests; migrations, installations, hardware builds and troubleshooting etc. Assist in the service acceptance process Deliver high quality and timely levels of service to clients by providing excellent customer service Enter all ticket and time entries into the Netier CRM database (ConnectWise) Maintenance of the CRM database and ensuring all clients and ticket information is up to date Maintain a rotational position on the after-hours support phone roster Escalation Management Provide an escalation point for all level 1 and 2 incidents, problems and service requests Assist the Service Manager in developing and enhancing existing Escalation Management processes Provide a primary point of escalation for the service team What you'll need to succeed Experience in IT support IT qualifications or experience in IT support Windows support and troubleshooting experience – Windows 7- 10 Networking fundamentals knowledge, CCNA or equivalent knowledge preferred Windows Server management (2008 to 2016) MS Active Directory/Exchange/SQL Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM Excellent communication, time management and organisation Ability to adapt to a fast paced, changing priorities and technology environment What you'll get in return Working simultaneously across a diverse range of interesting projects in a high performing and collaborative work environment. Security clearance is not needed. (Must be eligible to obtain one if needed) Flexible work arrangements - to work on a rotational roster. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call now on (02) 6257 9802 or email Sandeep.Gunawardenahays.com.au If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. LHS 297508 2586013
Senior System Administrator
HAYS, Parkes, South Canberra, Canberra, n Capital Territ ...
Senior System Administrator | Permanent Position Your new company An exciting new opportunity is available for a Senior System Administrator on a Permanent basis at one of Canberra’s leading IT solution providers. Your new role As a Senior System Administrator, you will understand the demands of the position, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability for our managed services with exceptional communication from start to finish. Responsibilities Provide desktop, server, application, infrastructure and network support to a variety of clients both scheduled and reactive Assisting with project & BAU activities Assisting clients with support requests; migrations, installations, hardware builds and troubleshooting etc. Assist in the service acceptance process Deliver high quality and timely levels of service to clients by providing excellent customer service Enter all ticket and time entries into the Netier CRM database (ConnectWise) Maintenance of the CRM database and ensuring all clients and ticket information is up to date Maintain a rotational position on the after-hours support phone roster Escalation Management Provide an escalation point for all level 1 and 2 incidents, problems and service requests Assist the Service Manager in developing and enhancing existing Escalation Management processes Provide a primary point of escalation for the service team What you'll need to succeed Experience in IT support IT qualifications or experience in IT support Windows support and troubleshooting experience – Windows 7- 10 Networking fundamentals knowledge, CCNA or equivalent knowledge preferred Windows Server management (2008 to 2016) MS Active Directory/Exchange/SQL Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM Excellent communication, time management and organisation Ability to adapt to a fast paced, changing priorities and technology environment What you'll get in return Working simultaneously across a diverse range of interesting projects in a high performing and collaborative work environment. Security clearance is not needed. (Must be eligible to obtain one if needed) Flexible work arrangements - to work on a rotational roster. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call now on (02) 6257 9802 or email Sandeep.Gunawardenahays.com.au If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. LHS 297508 2586013