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Social Catering Sales Manager (18 month contract)
Fairmont Hotels and Resorts, Toronto, Any, Canada
Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionUtilizing the existing database and free market information to pursue and cultivate prospective clients in the social-local catering market. Generate profitable and logistically sound bookings that create strong business relationships in the social market with the ability to generate repeat business.This position is responsible for exceeding their catering and room rental revenue goal and as outlined by the Director of Sales. Solicit social catering business (Weddings, Birthdays, Bar/Bat Mitzvah's, Holiday events) through execution of actions outlined in the Catering Sales Action Plan as well as established solicitation practices.Active participation in the inquiry schedule and support of the other "Inquiry Managers" in coverage during absences, vacations and other high demand periods.Solicit existing account base to generate additional bookings from the Account for the local-social catering market.Prompt response to all business leads in an effort to capture additional market share.Prepare accurate and creative event proposals and market-specific promotions.Solicit from and confirm with clients, all information pertaining to the event they are planning to organize information for an accurate file turnover once the event is turned definite.Negotiate prices, prepare accurate quotes and then confirm business via contracts.Conduct site inspections for business leads as required.Active participation in departmental meetings, team building efforts and other like activities.Upon turnover of a booking, coordinate and follow up with the assigned Event Sales & Services Manager and/or other hotel departments to ensure delivery of Hotel's promised services.Initiate billing procedures, ensuring client credibility and those deposits and/or credit applications are received with adequate information and within an acceptable time frame.Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems.Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations.Fully aware of any industry trends.Participate and conduct post-event follow up meetings to address strengths and weakness of an event while soliciting return business.Prepare weekly, monthly, quarterly and annual reports as required.Assist with the compilation of competitive intelligence information.Participate in trade shows, conventions and promotional events within the hotel and trade related organizations.Actively participate in appropriate Sales training.Maintain high quality of service standards required by the hotel and by the company.All other reasonable requests that are made by the leadership of the Department and HotelEnsure Health & Safety standards are complied with at all times.Adherence to Company Green Initiatives.Adherence to OPERA Standards at all timesPhysical Aspects of Position (included but not limited to):Frequent sitting throughout shiftOccasional lifting and carrying up to 20 lbsOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and rampsAbility to focus attention on guest needs, remaining calm and courteous at all timesQualificationsPost-Secondary education, or graduate of recognized Hotel & Restaurant Management Program or equivalent and/or minimum one year as a Fairmont Hotels & Resorts Sales Representative and/or equivalent industry experience.Microsoft Office Software computer literacy required.High energy with exceptional organization and communication skills.Excellent interpersonal skills, booth written and verbal.Must be a creative and effective leader, possessing a high degree of professionalism.Knowledge of Kosher market and requirements a strong asset.Must be able to work independently and maintain a positive attitude within a very busy environment.Strong knowledge of food and beverage.Completion of Situational Selling courses a strong asset.Additional InformationDo you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSNote: Must already be legally entitled to work in Canada to be considered for the positionSalary: . Date posted: 04/17/2024 06:07 AM
Marketing Strategy Vice President - Digital Programs
JPMorgan Chase, Toronto, Ontario, Canada
You will report to the Executive Director of Digital Marketing. with accountability to the Head of North America Acquisition & Engagement Marketing, and will be integral to the achievement of aggressive growth and retention goals for the business. Job Responsibilities Collaborate with multiple teams to accelerate Chase Canada's SMB digital acquisition and lifecycle capabilities: Work with Marketing, Sales, Product, Analytics and related teams to develop customer-centric strategies that will achieve ambitious retention and revenue growth goals. Work with external agencies and internal teams to develop and iterate content, campaigns, and advertising strategies that will reach monthly and yearly growth targets. Creatively ideate and project manage the development of lifecycle campaigns and optimizations that will attract leads and delight customers across strategies including email, search, content, partnerships, affiliates, and more. Partner with cross-functional internal teams to build and optimize custom nurture journeys for leads and lifecycle programs for customers across multiple segments and in both languages. Lead as a digital experience SME who understands how Canadians engage with Chase: Build and expand all creative and programs that touch any digital marketing channels, including but not limited to website, SEO, SEM, display, remarketing, videos, affiliates, social, ABM and partnerships. Drive accountability through owning project management and reporting on activities and key learnings monthly and quarterly through presentations to leadership. Forge close relationships with leadership, internal teams, external agencies, platform providers and partners to stay at the forefront of innovation, new tech and beta programs. Position the Chase brand in Canada as a thought leader through deep understanding of the content marketing funnel across segments and how to craft performant copy, emails, whitepapers and articles that provide both prospects and customers with the tools they need for success. Monitor and manage performance data and insights across platforms and teams: Get to know the customer, partner with internal teams to leverage research and analyze datasets in order to translate them into highly performing acquisition and retention strategies. Continually analyze performance in partnership with stakeholders across the business to proactively optimize programs, lift ROAS and forecast performance across KPIs. Implement a test and learn methodology and supporting infrastructure to drive experimentation across programs and channels. Optimize automation programs to ensure they create a positive impact on CAC and can be tied to customer LTV by influencing opportunity generation, account activations and reducing churn. Qualifications and Desired Skills 7+ years progressive experience with a focus on launching and iterating B2B digital acquisition and lifecycle programs for SMBs in a matrixed business environment. Hands-on experience project managing customer acquisition, engagement and lifecycle programs and campaigns across digital channels that drove measurable ROI. Strong communication, presentation and analytical skills when providing initiatives to improve digital experiences. Familiar with leveraging B2B marketing automation and technology products, automation tools and project management tools such as: Salesforce, Marketo, Marketing Cloud G Suite, MS Suite, Figma, JIRA, Workfront, Google Data Studio Adobe Analytics, Tag manager, Target, Google Analytics Knowledge of CMSes, modern browser technologies and email clients Experienced with digital ad platforms, tools and affiliate marketing UX and design sensibilities to manage creation of a fully unified brand experience across program creatives. Track record of delivering digital growth experiences in multiple languages for Canada, ideally in the Fintech or merchant services space. Familiar with nuances in localization and legal requirements in compliance with regional language laws (ex: CASL, OQLF terms, Bill 96 requirements). Fluent bilingual proficiency in English and French is preferred.We value creativity and a personal touch in applications. We are looking for genuine human-written anecdotes because AI-generated resumes or responses are easy to identify. Priority will be given to applicants demonstrating personal effort and original thinking.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:25 PM
Technical Sales | End User | Mining
Michael Page, Newcastle
Key Responsibilities:Develop and execute strategic sales plans to drive revenue growth within the mining sector, leveraging my client's polymers and fluids solutions.Cultivate and maintain strong relationships with end users in the mining industry, understanding their unique needs and providing expert guidance on product selection and implementation.Collaborate closely with internal teams to ensure seamless delivery of solutions, from initial inquiry through to post-sales support.Stay abreast of industry trends and competitor activities, providing valuable insights to inform product development and sales strategies.Effectively manage sales pipelines, forecast accurately, and meet or exceed sales targets while upholding the highest standards of professionalism and customer service.Successful Candidates:Demonstrated track record of successfully selling technical products within the mining sector, employing a consultative and collaborative approach. Previous experience in product consumables or chemical space is highly desirable.Strong ability to drive new business development while also effectively managing existing accounts, demonstrating a balance of hunting for new opportunities and nurturing relationships to grow wallet share.Proven capability to manage sales cycles of at least 3 months, with a proactive approach to seeking out new business opportunities through outbound prospecting efforts.Exceptional interpersonal skills with the ability to build and maintain relationships across various levels of the customer hierarchy, from process engineers to procurement teams.Flexibility and willingness to travel, covering the NSW region with a focus on the Newcastle/Hunter/Central Coast area, as well as periodic travel to WA approximately every 4 weeks.
Rolls-Royce Motor Cars General Manager Canada
BMW Group, Toronto, Ontario, Any, Canada
FIGURES. FIGURES. FIGURES. JOY. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.It takes a special team of highly inventive minds to create truly mobilising financial products. People with a passion for finding empowering creative solutions that perfectly balance market forces with our customers' dreams. So if you're looking to take on a stimulating and challenging new role that gives you the freedom to be truly innovative, join us in driving the future of financing.RRMC General Manager Canada oversees and manages in the Canadian region within the Americas the sales of new and used car vehicles (including Provenance) to sell Rolls-Royce Motor products, drives and manages all Financial Services programs (Residual and rate support) for new/used cars to support CR-V-4 retail target, manages specific targets supporting parts and accessories volume growth and service retention volume growth; technical campaign/recall completion rates, reviews OEB qualifications and Visual identity standards and increases dealer performance by managing marketing related activities from lead generation to conversion to loyalty.Key accountabilities include:SalesContribute as member of CR-V-4-CA team to the planning and decision making to achieve objectives; to set and negotiate subsequent dealer targets and manage achievement thereof for new vehicles and Provenance (certified used cars).Direct and execute regional new and used car sales strategy to develop growth plans and formulate sales initiatives that will maximize volume and profit and Brand Development.Direct and control sales initiatives and bonus programs to achieve sales targets, maximize profit and mitigate or eliminate risks. Steer specific Product needs and pricing positions in the local market to ensure KPI vs Bentley and Key set competitors are met.Assist in the Stock management and optimal handling of dealersDevelop and steer Used Car Business, targets, standards and overall representations.Develop and improve the option take and bespoke rate take up via dealers.AftersalesResponsible for and manages the achievement of dealer wholesale and retail parts sales/purchase objectives:Customer Pay (CP) businessTotal parts purchasedTotal accessories purchasedAccessories Per New Vehicle Retailed (APNVR)TireCustomer Pay Per Vehicle in Operation (VIO)Loyalty & Retention ratesStock vs VOR ordering ratioLeads and steers the growth of the Aftersales business via dealer negotiation, consulting and agreement of action plans to ensure delivery of objectives.Conducts regular dealer visits, completes Dealer Contact Reports which are then forwarded for action follow-up to the dealer Aftersales management team, Dealer Principal and internal RRMC Management team.Monitors and advises dealer on stocking levels to ensure that appropriate stock is on hand to limit days a vehicle is in for service. Enhance the customer experience.Solicits commitment from dealer management to enroll personnel in required training to ensure dealers are compliant with Dealer Bonus eligibility training requirements.Monitor and advises dealer on technical Campaign completion rates.Dealer Development/CRMDirect and execute dealer network strategy to provide the appropriate retail network with the right partners, in appropriate locations with the correct level of investment, premises, CI standards and resources to deliver future growth. Including overseeing Customer Satisfaction.Manage and direct dealers and team in CRM activities within Rolls-Royce guidelines and ensure achievement of CRM targets.Counsel dealers on CRM best practices and establishing customer relationships.A custodian of the brand, champion of compliance with agreed CRM processes and monitor of corporate and visual presentation identity in their respective region.Analyze dealer Financial Statement profitability and or loss performance. Monitor Dealership OEB qualifications based on KPI performance. Ensure all required web based and instructor led training for Sales Consultants and Sales Managers are completedMarketingDirect and execute regional/local marketing and events strategy to develop awareness and acceptance of the RRMC brand, promote RRMC products and generate customer prospects and customers. Develop and approve Marketing plans in support of retail (new/used)Responsible for delivery of dealership marketing & activations for RRMC in the respective region in relation to the existing Dealer Marketing Plan, achieving brand and tactical balance.Implement the overall strategic and operational Marketing objectives for the defined area within region (e.g. contacts and opportunity targets).Manage, monitor and report achievement of 1% Communications Bonus requirements.Lead dealer Marketing staff as Brand Ambassador to protect and enhance the Rolls-Royce brand Manage and direct dealers and team in paid media activates within Rolls-Royce guidelines.Must be skilled in all marketing disciplines (ATL & BTL communications, CRM, live events, drive events, motor shows, partnership marketing and general dealer marketing services)Provide regular report updates, maintain event and activity tracker.Manage regional resources (e.g. fleet cars and budget) with care and consideration, with the best interest of the company in mind Oversee respective regional Marketing fleet; organize vehicle movements in coordination with Sales Operations Fleet Manager and external Fleet Operations CompaniesManage territory marketing budgets, initiate purchasing processes, seek approvals, monitor expenditures and review invoices for paymentFinancial ServicesManage all Financial Services programs (Residual and rate support) for new cars to support the retail target including creation of quarterly incentive programs that maximize sales volume while adhering to budget guidelines.Responsible for development, coordination, execution of all Financial Services topics including liaising with dealers to ensure communication and understanding of programs.Lead collaboration with BMW Canada Financial Services team in the areas of residual values, consumer finance, lease and loan products, credit (including applications), remarketing, risk, and dealer floor plans. Drive and manage the remarketing used car sales strategy to develop growth plans, formulate sales initiatives that will maximize volume, profit and mitigate residual value risk. Optimize the auction process and increase dealer engagement with used cars to improve residual values.Develop programs that stimulate owner loyalty and drive car sales conversion.Focus on model run outs and new product launches.OthersLiaise on Retail and Wholesale Finance with BMW Financial Services and dealers to ensure optimal business successes including the Internal Finance Department.Senior Directors to explain market conditions or host and support market visitsWork with RAM (Regional Aftersales Managers) to minimize client car issuesQualificationBachelor's Degree ideally in business or communications or equivalent work experience 5-7 years' experience in sales managing, planning roles.Keen knowledge of automotive sales, operations & processes, and competitive environment.Excellent analytic and presentation skills (advanced Microsoft Excel & PowerPoint experience).Experience in Marketing, Event Management and/or Public RelationsBasic Knowledge of automotive Finance and the retail Financing businessBasic knowledge of Ownership Services main topics and trends.Understanding of Franchise operations and Franchise lawsExperience establishing business plans and providing operational consultationFrench skills preferred (region dependent). prioritize and execute complex tasks and objectives in an independent work environmentAbility to travel up to 40% overnight.Benefits of working at BMW Group Canada include:An award winning culture.Cutting edge innovation and creativity.Incredible BMW, MINI and Motorrad employee vehicle/motorcycle programs.Flexible working models.**Highly competitive compensation.Performance incentives programs.First-rate health and wellness benefits.Education reimbursement. World-class office space.Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.Fully stocked coffee/tea bar.**We encourage interested candidates who may legally work in Canada to apply for the role. Our organization follows a hybrid work structure. To be eligible for this role, candidates are expected to work from our Head Office in Richmond Hill, Ontario three times in a week.BMW Group Canada is committed to attracting and retaining a diverse team of associates and creating an inclusive environment. BMW Group Canada does not discriminate against applicants based on race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity, or disability or any other status or condition protected by applicable federal, provincial or territorial law.BMW has an accommodation process in place that provides accommodations for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, provide feedback or request documentation, please contact [email protected]: . Date posted: 04/09/2024 10:50 AM
Director, Global Accounts - Meetings & Incentives
Fairmont Hotels and Resorts, Toronto, Any, Canada
Company DescriptionWe are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.Job DescriptionThis position is responsible for the growth of our key account base in Canada, by developing both existing and new accounts to increase market share and revenue in this critical market by:Building effective long-term relationships through a customer-centric approachLeveraging Accor's global network capabilities to implement the account strategy worldwideFederating key internal contributors and external players Developing a high level of expertise recognized by the client to bring differentiating service value Being fluent in Accor sales methodology as outlined, with the ability to use these skills with internal and external customers to bring positive outcomesGenerating agreed-upon room night revenue as outlined in the annual goalsMain responsibilities:Partnerships and business developmentResponsible for:Developing close relationships with key decision-makers to increase Accor's weight/positionQualifying client needs, expectations, and directions to define the value proposition and ensure proper delivery of agreementsKeeping abreast of global business trends and bringing differentiating value by providing insights, market expertise, and innovative solutionsDeveloping relationships and animating the account's third-party network to positively influence Accor's position across market segmentsResponding to incoming client inquiries through web and direct channelsAccount strategy & global coordination In charge of:Defining and implementing a clear account strategy to improve the presence and revenue of Accor at a global & regional levelPlaying a role in negotiations as requiredDeveloping account penetration and identifying new business opportunitiesDeveloping business plans and defining actions using Accor's methodology & processesEnsuring selection and deal closingsMobilizing and driving critical contributors involved in the customer's experience: operations/hotel managers, revenue management, distribution, booking, etc.Results and objectives achievementBased on forecast and objectives, the Director, Global Accounts - Meetings and Incentives is charged with monitoring the economic performance of the accounts and taking the actions necessary to reach these objectives.QualificationsMinimum of 5 years of global or property sales and management experienceAbility to analyze its complete client business environment to lead a 360° strategic approach when applicableMeetings and Incentives expert (Strong Meetings & Incentives business knowledge)Experience in handling complex commercial and contract negotiationsKnowledgeable in revenue management and distribution channelsObvious understanding of the business environment and stakeholdersAbility to streamline complex sales processesStrong leadership skills to mobilize, coordinate, and ensure the commitment of non-related contributorsVery high level of English (both written and spoken)Excellent communication and presentation skillsExcellent interpersonal relationshipsCreative problem solvingAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS#LI-GY1Salary: . Date posted: 04/17/2024 06:10 AM