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Overview of salaries statistics of the profession "Legal Customer Service Manager in Australia"

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Overview of salaries statistics of the profession "Legal Customer Service Manager in Australia"

1 000 A$ Average monthly salary

Average salary in the last 12 months: "Legal Customer Service Manager in Australia"

Currency: AUD USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Legal Customer Service Manager in Australia.

Distribution of vacancy "Legal Customer Service Manager" by regions Australia

Currency: AUD
As you can see on the diagramm in Australia the most numerous number of vacancies of Legal Customer Service Manager Job are opened in . In the second place is Victoria, In the third is Queensland.

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Sr Audit & Compliance Manager , Transportation Risk and Compliance
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS• Bachelor's degree in BA or BS in Engineering, Mathematics, Operations/Supply Chain, Organizational Behavior, or other technical field from an accredited university • At least 8 years of project/program management experience, delivering on large-scale, cross-functional strategic initiatives in support of business goals • At least 2 years of experience with root cause analysis and process design • Excellent knowledge of Office tools (e.g., Excel, Word, Outlook, etc.)• Ability to work cross-functionally, including with other departments (e.g., Legal, Finance, etc.), with the highest levels of team spirit and integrity• Willingness to travel up to 10-20% of the timeDESCRIPTIONAmazon is the most customer-centric company on Earth. We need exceptionally talented, customer-centric, bright, and driven people. We are looking for an organized self-starter to join the Transportation Risk and Compliance (TRC) team at Amazon. This position will be based out of an Amazon corporate office, and requires the ability to travel periodically.Amazon has built world-class transportation operations, which rely on an exceptional pool of carrier partners who work relentlessly to meet our customers' expectations. TRC partners with transportation business to provide them with risk intelligence and compliance monitoring services, fine-tuned at country and transportation program level. With this in mind, TRC is looking for a high-judgment individual to join us as a Sr. Audit & Compliance Manager to assess Amazon carrier partners' compliance against contractual and legal requirements, and drive a compliance culture both internally and externally. We are looking for an individual with strong audit experience, preferably in transport, who can apply their expertise to; 1) conduct thorough carrier assessments across different business models, 2) identify compliance, regulatory and reputational risks at carrier and control level, and propose risk-mitigation solutions, and 3) deliver detailed finding and recommendation reports for both carriers and business teams. The successful candidate will need exceptional investigation and attention to details aptitudes, as well as strong data-driven mindset and capabilities, and also excellent soft skills for building trustworthy relationships with stakeholders and carriers. Lastly, the successful candidate will display good team spirit and autonomy. Key job responsibilities• Assess Amazon transportation business carrier partners, to verify that they operate compliantly with contractual, legal, and regulatory requirements• Provide precise assessment reports to carrier partners, with clear finding details, and actionable short/mid/long-term corrective and preventative action suggestions, thus helping them achieve and maintain compliance requirements• Provide thorough finding and recommendation reports to senior management and business partners • Investigate suspicious carrier activity and behavior that could pose a risk to Amazon, our customers, or the society at large.• Meet individual and team goals with the highest standards and diligence• Achieve assessment productivity and quality standards• Lead and/or participate in special projects and/or assignments as necessaryWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS• 8 years of audit experience related to business processes, risk mitigation, program compliance, internal audits or others• Experience in leading Audit and Monitoring programs, Internal audits • Working knowledge of local transport, and contractual laws and regulations • Experience in Logistics industry • Demonstrated problem-solving, mathematic and analytical skills using data to drive decisions in a business environment• Continuous improvement background (i.e. Six-sigma, ISO, Quality, etc.)Salary: . Date posted: 04/08/2024 09:50 PM
Account Manager Fintech
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 8+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- 8+ years of business development, partner development, sales or alliances management experience- Experience identifying, developing, negotiating, and closing large-scale technology deals- Experience communicating results to senior leadership- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's businessDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Enterprise Account Manger works with FSI companies, creating compelling value propositions around AWS products and services to help consistently deliver on desired customer outcomes. The blend of sales and technical skills you bring to this role will enable engagement at the C-Suite level, as well as with finance and technical teams. Analytical thinking and the ability to thrive in fast-paced dynamic environments will be vital to your work in supporting our customers build on AWS in new ways, and help them deliver those products to the market.Key job responsibilitiesYour core responsibilities will include:- Develop and execute against a strategic plan that leads to the creation and maintenance of a robust pipeline of value-based opportunities.- Analyse metrics and data from your accounts to help evolve your strategy.- Accelerate customer adoption through education and engagement.- Work with partners to manage joint engagement opportunities.- Assist customer in identifying use cases for priority adoption of Amazon Web Services as well as best practice implementations.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience developing detailed go to market plans- Proven track record of consistent territory growth and quota obtainmentAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 10:34 AM
GBS Transition Senior Manager
Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any, India
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.The Transition Senior Manager will hold a key managerial position within the GBS Transition Team. This role will be responsible for the planning and delivery of transitions across the multi-functional GBS organization. The role is primarily responsible for planning, executing, and stabilizing transitions within the GBS organization, both on time and budget. This role will involve working globally with internal and external key stakeholders e.g., GBS, retained WBD organizations and outsource partnersJob ResponsibilitiesTransition Planning & Execution - Plan and execute WBD GBS transitions across multiple functions and global locations according to the GBS transition methodology and playbook. Create transition plans and documents to outline project expectations, scope, schedule, and budget requirements. Ensure all transition tollgates have been met and operations are stabilized before transition shutdown.Workshop Participation - Participate in workshops with executive leadership to develop transition scope, resource requirements, timelines, communication plans and budgets in line with GBS transition methodology and playbook Liaise With Transition Support Functions - Ensure staffing and infrastructure is in place to effectively execute transition. Liaise with Human Resources on staffing impacts and technology and facilities for infrastructure and access set-up. Transition Status Updates - Keep all parties involved with the transition updated on its progress. Build close rapport with key internal stakeholders and clients. Create reports and presentations to keep executive leadership up to date on transition schedule, budget, and status. Facilitate daily/weekly/monthly meetings with all stakeholders to collect status and discuss issues. Transition Issue Management & Resolution - Spot any transition-related issues and risks and propose effective solutions to resolve them swiftly. Propose recommendations for any requests for transition changes to Transition Lead for approval. Provide guidance and direction transition participants across the organization Work Experience Minimum 7 years of experience in a large multinational corporation with at least part of that time working in a global shared services organizationMinimum 2 years of experience leading large scale, high visibility business process transitionsExperience managing projects/teams across various global locationsExperience driving process improvementCombination of experience in both accounting ERP systems and management information systemsSuccessful track record of leading projects and development/delivery of complex solutionsSAP usage or SAP design/implementation experience preferredInternational experience required Education, Professional Training, Technical Training or Certification Bachelor's degree in a related field (e.g., Accounting, Technology, Human Resources) requiredMBA preferred Knowledge/Skills Strong management, decision-making and interpersonal skillsStrategic and pragmatic with the ability to carry an idea through executionStrong planning, organization and analytical skillsAttention to detail and accuracy as well as strong organizational skillsResults oriented mindset with a drive to achieve objectivesAbility to interact professionally (written and verbal) with GBS Customers and all levels of WBD management and staff and outside vendorsAbility to work in a fast-paced matrixed environmentAbility to assess and measure impact and to prioritize accordinglyAbility to build confidence and trust with internal and external constituencies and history of providing excellent customer serviceDemonstrated ability to contribute to a culture of excellence, integrity, and accountabilityStrong project management skills, with the ability to proactively manage a variety of projects and timelines; demonstrate initiative, resourcefulness, and an ability to manage multiple assignments and deliverablesCompetency with Process Improvement methodologies and tools e.g., Six Sigma, Lean etc.Willingness and ability to travel internationally How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/11/2024 03:44 AM
Manager, Business Development, APAC DCSS
Amazon, Mumbai, Any, India
BASIC QUALIFICATIONS• Bachelor's Degree in Business, Economics, Finance or Accounting, Real Estate, or related field.• 4+ years of demonstrable experience in one or more of the following areas: business development, finance operations, sourcing and procurement, project management• 2+ years of experience of transaction coordination including supplier communication, cost analysis, negotiations and contracting, and supplier performance management• 3+ years of experience in an external facing role, such as managing commercial relationships with vendors or customers• 6+ years of experience in business development, colocation transactions, procurement, or finance in data center, telecommunication or networking industry• Experience managing procurement transactions successfully, including supplier communication, cost analysis, negotiations and contracting, and supplier performance management for colocation, telecommunication or network transactions• Demonstrable experience managing internal stakeholder relationships and working successfully across organizations to deliver results requiring collaboration and coordination with multiple teams • High level of proficiency in MS WORD and MS EXCEL • Excellent English written and oral communication skillsDESCRIPTIONDo you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? Amazon Data Services India Private Limited (ADSIPL) is looking for Business Development Manager in Data Center Supply Solutions team to drive our infrastructure strategy and investment activities supporting new market expansion in the India region. As a Technical Business Development Manager you will have the exciting opportunity to help shape and the future of our business via strategic procurement and partnership activities. You will own internal relationships with key business partners (product, operations, networks, engineering, finance, legal), perform market and financial analysis, evaluate colocation solutions in accordance with our standards, negotiate and execute contractual agreements with key data center vendors, and support development of long-term infrastructure scaling strategies with senior Technical Business Developers and Principals. You will plan and manage data center infrastructure costs, negotiate commercial terms, act tactically, write effectively and manage relationships with key vendors, and act as a subject matter expert on commercial matters related to infrastructure agreements. The candidate must be a proven problem solver, and possess the ability to influence at the CXO level and negotiate multi-million dollar contracts.The ideal candidate will possess both a business background to drive engagement and interact at the CXO/VP level, as well as an ability to recognize and evaluate technical issues alongside our Data Center engineers. He/she should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build compelling value propositions. As this position involves direct contact with senior leaders you must have a professional demeanor, strong business acumen, and be able to communicate ideas in a clear and articulate manner. This position will be based in Mumbai, but will require 25-30% business travel to support regional expansion activities, training, and team off-sites.Key job responsibilities• Serve as a key member of the Technical Business Developer team in India in helping to drive overall Infrastructure strategy for colocation deals, focused on EDGE expansion and renewals• Manage infrastructure transactions: validate internal stakeholder inputs, engage with vendors, prepare business cases for leadership approval, and drive contract execution with Legal partners• Understand the technical requirements of our networking, engineering and operations teams, negotiate key contracts from a business and technical perspective, and serve as a liaison to the Legal and Finance teams Ownership of business case creation and presentation to leadership (including commercial, technical and risk profile)• Negotiate and close multi-million dollar contracts to support capacity expansion • Prepare and give business reviews to the senior management team regarding progress and roadblocks to closing new deals to ensure compliance with global standards, practices and policies • Manage internal stakeholder communication and provide status updates on colocation partnership, contract executions and/or site validations • Manage organization's procurement activities including due diligence, vendor onboarding/qualification, vendor engagement and supports internal teams on escalations with vendorsAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS• Working knowledge of data center colocation infrastructure, including rack layout, cooling, power backup/generation systems • Knowledge of data center colocation transaction approaches, structures, and best practices, related development processes, and data center plus satellite ground station site selection • Experience related to procurement of data center infrastructure goods and services • Exceptional project and process management skills with capacity to manage a large number competing priorities simultaneously and work to tight deadlines • Proficiency in the use of business applications such as SalesForce, Tableau, Google EarthSalary: . Date posted: 04/10/2024 10:16 PM
Sr Customer Practice Manager - Sales, Cross Industry, AWS Professional Services Canada
Amazon, Vancouver, Any, Canada
BASIC QUALIFICATIONS- 8 years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.- Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory.- Business development experience including complex agreements and familiarity with compliance & security standards across the enterprise IT landscape.- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion- Ability to think strategically to assess customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.Key job responsibilitiesThe CPM will drive the following:• Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.• Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies• Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)• Establish Executive relationships across Technology & Business groups, executive sponsorship of programs• Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.• Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services• Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives• Support scale through shared learnings and mechanisms across the Professional Services sales team.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Calgary, AB, CAN | Toronto, ON, CAN | Vancouver, BC, CANPREFERRED QUALIFICATIONS- BA/BS degree- Experience with design of modern, scalable delivery models for technology consulting services (e.g. Agile). - Vertical industry sales and delivery experience of cloud services and solutions. - International consulting or professional services sales and delivery experience with global F500 enterprise customers and partners.- Understanding of cloud computing and data transition challenges.- A partner network for joint pursuit and delivery.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $151,200/year up to $252,500/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/10/2024 10:08 PM
Sr Customer Practice Manager - Sales, FSI, AWS Professional Services Canada
Amazon, Vancouver, Any, Canada
BASIC QUALIFICATIONS- 8 years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.- Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory. - Business development experience including complex agreements and familiarity with compliance & security standards across the enterprise IT landscape.- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion- Ability to think strategically to assess customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.DESCRIPTIONThe Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.Key job responsibilitiesThe CPM will drive the following:• Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.• Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies• Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)• Establish Executive relationships across Technology & Business groups, executive sponsorship of programs• Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.• Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services• Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives• Support scale through shared learnings and mechanisms across the Professional Services sales team.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CAN | Vancouver, BC, CANPREFERRED QUALIFICATIONS- A partner network for joint pursuit and delivery.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $151,200/year up to $252,500/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/10/2024 10:08 PM
GBS Transition Senior Manager
WarnerMedia, All Cities, Any, India
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Transition Senior Manager will hold a key managerial position within the GBS Transition Team. This role will be responsible for the planning and delivery of transitions across the multi-functional GBS organization. The role is primarily responsible for planning, executing, and stabilizing transitions within the GBS organization, both on time and budget. This role will involve working globally with internal and external key stakeholders e.g., GBS, retained WBD organizations and outsource partnersJob ResponsibilitiesTransition Planning & Execution - Plan and execute WBD GBS transitions across multiple functions and global locations according to the GBS transition methodology and playbook. Create transition plans and documents to outline project expectations, scope, schedule, and budget requirements. Ensure all transition tollgates have been met and operations are stabilized before transition shutdown.Workshop Participation - Participate in workshops with executive leadership to develop transition scope, resource requirements, timelines, communication plans and budgets in line with GBS transition methodology and playbook Liaise With Transition Support Functions - Ensure staffing and infrastructure is in place to effectively execute transition. Liaise with Human Resources on staffing impacts and technology and facilities for infrastructure and access set-up. Transition Status Updates - Keep all parties involved with the transition updated on its progress. Build close rapport with key internal stakeholders and clients. Create reports and presentations to keep executive leadership up to date on transition schedule, budget, and status. Facilitate daily/weekly/monthly meetings with all stakeholders to collect status and discuss issues. Transition Issue Management & Resolution - Spot any transition-related issues and risks and propose effective solutions to resolve them swiftly. Propose recommendations for any requests for transition changes to Transition Lead for approval. Provide guidance and direction transition participants across the organization Work Experience Minimum 7 years of experience in a large multinational corporation with at least part of that time working in a global shared services organizationMinimum 2 years of experience leading large scale, high visibility business process transitionsExperience managing projects/teams across various global locationsExperience driving process improvementCombination of experience in both accounting ERP systems and management information systemsSuccessful track record of leading projects and development/delivery of complex solutionsSAP usage or SAP design/implementation experience preferredInternational experience required Education, Professional Training, Technical Training or Certification Bachelor's degree in a related field (e.g., Accounting, Technology, Human Resources) requiredMBA preferred Knowledge/Skills Strong management, decision-making and interpersonal skillsStrategic and pragmatic with the ability to carry an idea through executionStrong planning, organization and analytical skillsAttention to detail and accuracy as well as strong organizational skillsResults oriented mindset with a drive to achieve objectivesAbility to interact professionally (written and verbal) with GBS Customers and all levels of WBD management and staff and outside vendorsAbility to work in a fast-paced matrixed environmentAbility to assess and measure impact and to prioritize accordinglyAbility to build confidence and trust with internal and external constituencies and history of providing excellent customer serviceDemonstrated ability to contribute to a culture of excellence, integrity, and accountabilityStrong project management skills, with the ability to proactively manage a variety of projects and timelines; demonstrate initiative, resourcefulness, and an ability to manage multiple assignments and deliverablesCompetency with Process Improvement methodologies and tools e.g., Six Sigma, Lean etc.Willingness and ability to travel internationally How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/10/2024 05:10 PM
Customer Success Account Manager
Microsoft Games, Sydney, Any
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM within our Enterprise Commercial, where we empower our customers to deliver world class solutions to New Zealand's commercial enterprise customers using the best Microsoft has to offer. The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer industry trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud. About You: Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer. You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment, Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented. A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge. Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.Responsibilities• Driving customer cloud adoption and customer success is the prevailing business priority • Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud. • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage • Creating customer value by accelerating cloud consumption/usage, supportability • Improving the customer experience with technical intensity and actioning customer feedback • Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantageQualificationsThe successful candidate will be able to demonstrate a mix of the following skills and experience: • Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes • Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives • Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable • Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail. • Account Planning: Experience in managing a portfolio of customers and participating in account planning • Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users • Industry Knowledge: We are interested to hear if you have knowledge and experience within Energy or gaming sector as this would be considered an advantage • Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:15 AM
Customer Service Liaison Officer - Builder
Entrée Recruitment, Unley
​​Full-time permanent position | $65K per annum plus superLocated in Malvern | Close knit, hardworking and welcoming teamSouth Australian family owned and operated businessAbout the companyTrading for over 70 years, Routleys Bathroom Kitchen Laundry keep their customers at the heart of everything they do. A South Australian family owned and operated company, Routleys supply plumbing fixtures and kitchen white goods to the building industry, interior designers and home renovators. Employing over 47 staff, Routleys concentrate on providing the best possible products, and advice given from experienced and qualified Interior Designers and Consultants. The beautiful showroom and offices are in a prime location on Unley Road. About the roleAs the Customer Service Liaison Officer – Builder, your primary focus will be to make life better for the customer with simple solutions to resolve their problems and needs. You will liaise with builders as well as suppliers and internal departments to provide timely and accurate delivery of goods. This role is offered on a full-time permanent basis and the working hours are Monday to Friday, 8am to 5pm. This is an outstanding opportunity to join the Routleys family.DutiesGeneral Liaison with:Suppliers to check delivery dates into the warehouseClients to arrange deliveries and collections and discuss any delays/problems with deliveriesWarehouse staff to organize timely deliveryInternal sales consultants as requiredInternal accounts department as requiredSkills & experienceVersatile professional with experience in customer serviceStrong MS Office suite knowledgeExcellent communication and organisation skillsWarm and friendly phone manner Experience in the building industry is advantageousCulture & benefitsHigh staff retention rate and excellent reputation in the industry Extensive training for continual growth and developmentGreat team environment with social activitiesBeautiful and modern offices How to ApplyClick APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Ruth Haren quoting reference number JO-2404-9244. Telephone enquiries are welcome on (08) 8100 8875. ​
Sr. Partner Development Manager - Technology Partners, AWS Canada Partner Management
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience- 5+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedulesDESCRIPTIONSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for world class candidates to develop relationships and manage the success of our Independent Software Vendors (ISVs). As a partner development manager within AWS, you will have the exciting opportunity to build mind share and adoption of the AWS cloud computing platform across AWS's most strategic business partners.We are always looking to improve and we also recognize there are many ways to lead and partner. We're looking for a Think Big leader with diversity in thought who can add to our company skill set by bringing their unique industry knowledge and creativity to our organization. At Amazon, we live our professional lives by the Leadership Principals. When we hire, we look for those who are Amazonian rather than for someone who fits an exact resume mold. To us, Diversity in thought and experience is a good thing. We are hiring for attitude and training for skill because we recognize success takes many paths. We are looking for someone who can help us create the next version of what it means to be a great partner to our ISVs and is passionate about customers. We will coach the right fit.Key job responsibilitiesResponsibilities will include managing strategic relationships with our key US ISVs to help them grow their business in Canada. Drive C-level, Product Team, Marketing, Field and Channel relationships. By establishing and growing business relationships, and driving partner plans with each assigned partner, you will be responsible for increasing top line revenue growth and overall market adoption of these ISV solutions running on AWS. The ideal candidate will possess both a partner background that enables them to drive successful partnerships, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers and AWS sales/field reps. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. The candidate must have driven complex campaigns and partner sales. The position also requires a strong technical acumen, along with working knowledge of the enterprise ISVs and IT landscape.Responsibilities- Manage and work with a select group of new and existing partners to define and execute joint sales and Go to Market (GTM) programs- Engage assigned partners field sales organization, channels and end customers to create and drive revenue opportunities for AWS- Working with cross-functional teams to create and execute strategic business plans, team development, and marketing enabling a partner to meet their goals.- Evangelize the partners solution and value proposition internally through AWS and externally with partners & customers as identified by the partner- Driving specific partner sales revenue through management of regular pipeline, opportunities, and business reviews with the partner and all internal stakeholders- Work closely with the partner's customer base to ensure they are successfully using AWS services- Establish AWS as the partner's preferred cloud computing platform across all product and service lines- Work with CRM systems, data warehousing and other analytic tools to establish detailed metrics for tracking purposes.- Prepare and give business reviews to the senior management team.- Manage complex contract negotiations and serve as a liaison to the legal groupAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- 6+ years of developing, negotiating and executing business agreements experience- Experience interpreting data and making business recommendations- Experience identifying, negotiating, and executing complex legal agreementsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/16/2024 09:08 AM
Finance Manager - Moxy Mumbai
Marriott International, Mumbai, Any, India
Job Number 24065942Job Category Finance & AccountingLocation Moxy Mumbai Andheri West, Plot No 711, New Link Road, Opp. City Mall, Andheri West, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Finance and Accounting or related major; no work experience required. OR • 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.CORE WORK ACTIVITIESManaging Work, Projects, and Policies • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. • Complies with Federal and State laws applying to fraud and collection procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances credit card ledgers. • Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.Maintaining Finance and Accounting Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Maintains a strong accounting and operational control environment to safeguard assets. • Completes period end function each period. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.Demonstrating and Applying Accounting Knowledge • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Demonstrates knowledge of return check procedures. • Demonstrates knowledge of the Gross Revenue Report. • Demonstrates knowledge and proficiency with write off procedures. • Demonstrates knowledge and proficiency with consolidated deposit procedures. • Keeps up-to-date technically and applying new knowledge to your job. • Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information. • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.Leading Accounting Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Motivates and provides a work environment where employees are productive. • Imposes deadlines and delegates tasks. • Provides an \"open door policy\" and is highly visible in areas of responsibility. • Understands how to manage in a culturally diverse work environment. • Manages the quality process in areas of customer service and employee satisfaction.Managing and Conducting Human Resource Activities • Supports the development, mentoring and training of employees. • Provides constructive coaching and counseling to employees. • Trains people on account receivable posting techniques.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates personal integrity. • Uses effective listening skills. • Demonstrates self confidence, energy and enthusiasm. • Manages group or interpersonal conflict effectively. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Manages time well and possesses strong organizational skills. • Presents ideas, expectations and information in a concise well organized way. • Uses problem solving methodology for decision making and follow up. • Makes collections calls if necessary.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 10:37 AM