Overview of salaries statistics of the profession "Executive Office Manager in "

Job Number 24062799Job Category Rooms & Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM

Job Number 24062783Job Category Rooms & Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels, and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM

Strategic Planning and Communications ManagementWork closely with the Executive team and external agencies to protect and enhance the organisation's reputation and public profile globally, and manage internal and external crisis communications.Understand and implement the organisation's business plan.Plan and execute communication programs globally to enhance the organisation's brand equity.Manage relationships with media suppliers to derive commercial benefits.Collaborate with internal teams to develop and lead market communications initiatives.Business Performance:Understand the organisation's long-term revenue and profitability targets.Contribute to other business plan targets as necessary.Policy and Process Management:Ensure compliance with all applicable policies and delegations in the role's activities and decisions.The ideal candidate will have:Experience in management and crisis communicationsExperience within a global investment management or political office environment or equivalentProven track record on managing complex media and reputation management issues, including acute crisis managementSolid understanding of fund management Industry ideally with experience in infrastructure or real estate investingPresence and confidence to interface with senior management, sales heads and portfolio/asset managersExcellent writing skills.Established credentials with financial and investment press and mediaAbility to work as part of a global team, communication across time zones and regionsManagement experience of media agencies and vendors.Sufficient depth of corporate communication expertise to be treated as a senior specialist.Excellent project management skills.Ability to develop communication briefs to facilitate external agency development and internal communication clarity.Understanding as to how to leverage and manage journalist networks and media outlets to optimise brand awareness opportunities for the organisation.Previous experience as a Communications advisor to Leadership Team and Chief Executive.

Change the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world. Why you'll love working for Siemens! Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems - Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events and offsite business events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2024 and Greater Toronto's Top Employers 2022.As BAU Project Manager, you will provide direction and supervision of building automation construction projects to ensure successful delivery. You will oversee project managers and project status. Your project management skills paired with your Building Automation (BAU) / Building Automation Systems (BAS) technology knowledge/experience, and financial acumen will be critical to your success in this role! Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations. Travel/visit within areas covered by the branch. Review the project in-depth to schedule deliverables and estimate costs. Schedule installation, start-up, commissioning, turnover and warranty. Deliver project revenue forecasting and reporting results to Branch Operations Manager. Manage revenue and gross margin to achieve monthly and annual business plans. Monitor project status and control job costs to maintain margins. Direct and supervise the development of project plans and ensure plans are followed. Oversee supervision of all installation and retrofit work and personnel on assigned jobs. Ensure schedules are maintained and projects proceed in accordance with contract documents and customer expectations. Determine resource needs (eg staffing tools) and provide any corresponding documentation. Provide technical and operational support for the sales teams including proper pricing and scope of work definition for project opportunities. Communicate project information (eg equipment changes) to engineering operations and sales employees as needed to minimize cost and delay throughout the estimating bidding and operations phases of each project. Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth. Act as the main point of customer contact for the project delivery and issues mitigation. What will you need to succeed? 3-5 years project management and technical experience in Building Automation System field BAU/BAS, but would consider applicants with a strong background in either HVAC or Mechanical. Project Management Professional (PMP) designation highly preferred but not mandatory. Strong knowledge of building electrical, and mechanical systems. Knowledge of CAN/ULC standards, Canadian Building and Electrical codes. Proficiency with Microsoft Project or alternate Project Management Software. Financial acumen (costing/ budgeting/ forecasting etc.). Excellent communication and presentation skills; and ability to communicate with contractors, consultants, and executives. Fluent written and verbal communication skills in English. Asset: Field Technician/Electrical experience. Note: This is not an IT Project Manager or a general project management role. This is a specialized role requiring expertise in Building Automation / Building Automation Systems, building codes, electrical and/or mechanical is essential to service our commercial customers.#LI - Office/On-siteAbout us. We share our ideas and champion the people behind them. For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada's passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us. To learn more about Siemens Canada, visit our website at www.siemens.ca While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 04/19/2024 08:46 PM

Who we are Brightly, a Siemens company, is the global leader in intelligent asset management solutions, enables organizations to transform the performance of their assets. Brightly's sophisticated cloud-based platform leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightly's complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable communities.About the Role The Client Success team ensures our 12,000+ global clients are delighted with their solutions and services, realizing value, and achieving desired business outcomes. Client Success Managers (CSMs) are critical client advocates responsible for guiding clients after the deal closes and shaping exceptional experiences throughout their lifecycle. CSMs develop, deliver, and drive best practices for Brightly products to proactively cultivate adoption behaviors, subscription renewals and expansion opportunities. Ideal candidates have Customer Success skills, SaaS savvy and the ability to thrive in a high-impact organization.What you will be doing• Ensure the satisfaction and success of your client portfolio as measured via NPS and retention rates• Strengthen adoption of Brightly products by delivering data-driven insights coupled with industry and Customer Success best practices• Produce and deliver regular account reviews, health checks and business reviews to demonstrate ROI, achieved business outcomes and recommendations • Serve as an advocate by working with Sales, Services, Product and Marketing to relentlessly represent the voice of the customer• Build partnerships with client stakeholders at the executive, technical and administrative levels• Identify, document, and deliver desired client business outcomes in a Success PlanWhat you need• BA/BS degree and 2+ years in Customer Success• Knowledge of SaaS operations, including subscription revenue, product development cycles and operations, as well as experience using Salesforce, ChurnZero, Microsoft Office, and BI tools• Excellent communication and collaboration skills to maintain strong client relationships; clear and concise verbal and written communication; live or virtual• Strong organizational, time management, project management, and diagnostic skills• Proven ability to thrive in fast-paced professional environment and manage multiple complex assignments simultaneouslyWhat makes you standout• Certification in Customer Success• Customer Success and industry/vertical experienceThe Brightly cultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together we are BrightlySalary: . Date posted: 04/22/2024 02:12 PM

Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role. _______________________________________________________________________ Purpose & Overall Relevance for the Organization: To provide support to the Claims Team Leader, internal and external customers in all Claims and Returns functions for the adidas Pacific business. To continue to help develop, improve, refine implement and document robust Claims and Returns processes. Key Responsibilities: Analyse claims to determine liability and minimize exposure to the company. Approve or reject claims based on this investigation and knowledge. This includes: shortage and missing goods claims. pricing adjustments. order errors. freight enquiries. consumer returns. Timely resolution of all Claims in an expeditious manner. Input into process improvement across multiple platforms and tools. Build relationships, influence and educate both verbally and in written format, with customers and internal departments to assist Claims and Returns process improvement. Handle, negotiate and effectively communicate with external and internal customers. Communication with Warehouse in relation to returns. KPIs: Complete over the phone faulty goods claims assessments immediately. Daily processing of credits/debits/price adjustments. Respond to all online consumer enquiries within 24 hours. Complete faulty consumer returns enquiries within 24 hours of receiving. Respond to all wholesale freight/transport enquiries within 24 hours. Complete daily freight/transport manifests. Knowledge, Skills & Abilities: SAP systems. Intermediate skills in MS office. Strong interpersonal, communication and relationship building skills. Technical and Claims expertise. Requisite Education & Experience / Minimum Qualifications: Sales Support/Claims/Customer Service and/or Retail experience. Working knowledge of SAP/other systems and Microsoft applications (Excel etc.) Key Relationships: Team Leader, Claims Manager, Customer Services Customer Service team Sales Team ________________________________________________________________________________ About adidas adidas Jobs http://adidas-group.jobs/ Linkedin: http://bit.ly/futureofsport Twitter http://twitter.com/adidasgroupjobs adidas Mobile http://adidasgroupjobs.mobi/ Facebook http://www.facebook.com/futuretalentsWe innovate and create to bring performance, fitness, and fashion together to celebrate individuality and propel the athlete inside all of us.It's a place where you're connected to your favourite athlete, style icons, and people as committed to winning as you are. Where we truly believe in balancing your work and life as well as sport and style.adidas offers unlimited opportunities. Whether you're fresh out of school or have years of experience, adidas offers development programs and company sports programs that allow you to be your best.It's a passionate workplace created by original thinkers. You'll find a unique team spirit strengthened by our diversity of thought, cultures, and individuality. It's for our people who believe sport can make the world a better place.At adidas you can contribute to a proud legacy. You can shape a better future for the sport, for style, and for yourself.________________________________________________________________________________ Please note applicants must have permanent legal rights to work in Australia. No Relocation or Visa support is offered for this role.Please note a part of adidas Pacific's recruitment process will require external candidates to consent to a pre-employment criminal history checkNote to agencies: adidas Pacific does not accept any unsolicited calls or resumes from head hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs, or profiles to the adidas careers portal, or to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.Salary: . Date posted: 04/23/2024 08:12 PM