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Location: Melbourne | Southern Metropolitan, Western Region | Ballarat, Various Job type: Casual Organisation: Grampians Health Salary: Salary not specified Occupation: Nursing Reference: 10895 Job posted: 22/06/2020 Closes: 30/06/2024 Occupation: Nursing Classification: Job duration: Not provided Contact: CAU Recruitment Team - 5320 6577Bernadette Lyons - 5320 6933 Reference: 10895 Occupation: Nursing Salary Range: Salary not specified Work location: Melbourne | Southern Metropolitan, Western Region | Ballarat, Various Residential Services Assistant Central Allocations Unit – Casual BankPS21About the roleWe are seeking applications for casual Residential Services Assistants to work in our Aged Care and Sub-Acute sites.  Grampians Health has nine residential aged care facilities (Jack Lonsdale Lodge, James Thomas Court, Eureka Village Hostel, Geoffrey Cutter Centre, WB Messer, PS Hobson, Hailey House, Talbot Place and Bill Crawford Lodge).This complex position will require you to individually prepare meals to each patient’s dietary requirements and cleaning responsibilities in residential facilities. This role requires you to work by yourself in the kitchen.You will receive a week of paid training across a number of Aged Care facilities if you are successful.Casual bank is managed by the Central Allocations Unit which operates 7 days a week.  Grampians Health uses an electronic rostering system (RosterOn) which matches staff for shifts based on their availabilities via text / phone call.Casual bank shifts can be offered within short time frames, therefore to be considered for this role you must be living in the Ballarat region.You will be required to provide 2 referees, one being your current direct manager and the second another manager / supervisor.Key ResponsibilitiesMaintaining accurate availability in our electronic rostering system and accepting shifts based on availabilitySetting up the kitchen and dining rooms for food service where you have been allocatedPreparing and serving resident meals based on their individual dietary requirementsEnsuring safe food handling practices and records maintenanceMaintaining the dining area to create a safe and welcoming environment for residentsCleaning and laundry duties (facility dependent)Demonstrated ability to function within a teamParticipate in annual performance reviewsCommitment to ongoing mandatory educationSkills and experienceCurrent HLTFSE001 - Follow Basic Food Handling Practices certificate, or willingness to obtainDemonstrated high level communication and interpersonal skills to interact with a wide variety of individualsThe ability to prioritise workThe ability to work with limited supervisionDemonstrated person-centred care and respectful approach to patients, visitors and staffCurrent NDIS Worker Screening Check, or willingness to obtainPrevious experience in a similar role would be preferred, but is not essentialCulture & BenefitsAt Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.Paid orientationSalary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidaysDiscounted on-site parkingStaff rewards and recognition programsHow to applyClick APPLY or contact Melanie Robillard, CAU Recruitment Team Lead on 5320 6577 for a confidential discussion. All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask.  Additional PPE requirements are role-dependent. Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

Job Number 24059005Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Banquets Supervisor, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.Position Summary: Join our Ladies and Gentlemen and supervise the preparation of event & meeting spaces, tending bar and serving platters of food. Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings. Lead the banquets department with all operational tasks, strategies and team building initiatives for our associates as they are our most important assets. Manage the department's banquet enquiries in an efficient and effective manner. Ensure you and the team uphold all company policies and procedures whilst demonstrating the hotel core values. Lead the banquets team with support of the banquets manager in operational tasks. Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen. Plan and execute team building activities for our associates as they are our most important assets.About You: An up-to-date RSA Passion for the industry Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitudeOur Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/04/2024 09:42 AM

Siemens' Smart Infrastructure intelligently connects energy systems, buildings, and industries to adapt and evolve the way we live and work. We work together with customers and partners to create an ecosystem that intuitively responds to the needs of people and helps customers to better use resources.Security is one of the most important enablers for the way we live and do business in a globalized world. Digitalization impacts all industries and is a powerful catalyst and enabler of change.We currently have an exciting opportunity available for a motivated Security Technician to join our team in Melbourne, VIC. Reporting to the Security Team Leader, the primary focus of this role will be to carry out all day-to-day service, maintenance and/or installation/project activities ensuring compliance with customer satisfaction, quality, and safety standards.Your key responsibilities will include: - Plan and execute installations, fit-offs, modifications (including upgrades), move and change requests and/or other professional services jobs in accordance with work orders and/or customer contracts. - Commission products in accordance with company guidelines and procedures. - Ensure high standard of skill, ability with current products, and efficiency through training (including self-training, CBT and formal courses including maintaining and gaining certifications as required). - Complete (on a timely basis) timesheet and job records in accordance with departmental processes. - Maintain a knowledge of and comply with QSE requirements and maintain LTI level at zero when visiting site, adhere to on-site customer regulations. - Co-ordination of subcontract services to ensure all systems are installed professionally and in accordance with the installation standards. - Manage allocated assets including spare parts, computers, and tools - including maintaining asset registers (including stock lists), protecting, and maintaining assets, maintaining vehicle in good order, and returning parts as required. - Support departmental budgets and achievement of contract financial targets by working efficiently, charging for variations as appropriate - and identifying additional revenue opportunities for action by sales. - Work with Project and Operational manager to ensure efficient scheduling of works considering geographical location, priority, Contract Requirements, estimated time taken to perform work and required material. - In conjunction with your manager ensure that time not taken up on project related work is effectively utilised performing other useful tasks including assistance with preventative maintenance and other routine tasks, maintenance of equipment, training, updating of records and documentation, and returning project parts.The successful candidate will be a self-motivated & technically-minded individual, ideally with some prior experience and an understanding of access control and CCTV systems. Previous experience in, and a substantial understanding of IT & networking concepts is highly viewed. A current Security Providers licence, or the ability to successfully gain one as well as a Working with Children certificate is also essential. You will have excellent written and verbal communication skills as you will be dealing directly with corporate end users and large commercial site stakeholders, and your ability to build sound working relationships both internally and externally will ensure your success in this role.Joining a highly collaborative team that have great trust and respect for each other also requires you to live the following principals: • Be able to take ownership of your work and output, and take pride in doing a good job. • Being a self-starter who can work autonomously just as well as within a team. • Have a strong focus on customer service and understanding customer's needs. • Have a personal drive, and resourcefulness that leads them to seek and solve problems themselves before asking for assistance. • Have the self-drive, ability, and willingness to learn, continuously. • Represents Siemens professionally, and positively in the market place and with every customer interaction.Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people.Salary: . Date posted: 03/28/2024 09:47 PM

Job Number 24054984Job Category Event ManagementLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Senior Banquet Manager, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career. Position Summary: Join our Ladies and Gentlemen and be responsible for overseeing banquet operations, leading the banquet team, ensuring exceptional customer service. Working alongside the Director of Events on budgeting, payroll management & human operations Tasked with service trainings for the banquet operation teams Point of Contact in coordination of events and activities internally and externally Manage supply needs, inventories, equipment, and staff scheduling. Support the hotel's service and relationship strategy, driving guest loyalty by creating unforgettable memories through each guest experience. Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings. Ensure you and the team uphold all company policies and procedures and complete all required managerial tasks in a prompt & thorough manner. Inspire the Banquet team to provide quality service and exceed guest expectations. Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen. Plan and execute team building activities for our associates as they are our most important assets. Liaise with stakeholders, clients and other individuals as the main point of contact for events & kitchen functions.About You: Relevant experience in a similar managerial role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitudeOur Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/28/2024 10:21 AM

Job Number 24054823Job Category Rooms & Guest Services OperationsLocation Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESLeading Operations Team • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Ensures that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.Managing Property Operations Function(s) • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed.Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements.Managing Profitability • Assists in performing required annual Quality audit with GM & RD. • Ensures a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Ensures orientations for new team members are thorough and completed in a timely fashion.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/28/2024 10:13 AM

Reporting to the Financial Controller, your duties will include but not be limited to:Responsible for the financial reporting, analysis and management of projectsMaintain and reconcile overall order intake with CRMReview project performance to budget and forecastPreparation of balance sheet reconciliationsAssist with audit processBuild and foster strong cross functional relationshipsAssist the Financial Controller in any other ad-hoc assignmentsTo be successful in this role you will need:Bachelors degree in Accounting, Finance or ITCA / CPA qualifiedExperience with IFRS 15Strong analytical skillExperience with large ERP's is favourableExperience in a Projects based businessAbility to work autonomously

An important group role, this position will oversee the statutory accounting and financial reporting for the group and assist the senior leadership team across technical matters . Your responsibilities will include but not be limited to:Managing the month end half year and year end reporting to ensure data is prepared on time and accurately.Managing the month end consolidation of domestic and foreign entities.Work closely with internal business units to prepare operating, financial statements, budgets and forecasts.Liaise with external auditors and run the global audit.Provide technical accounting advice and manage compliance matters.Be the subject matter expert for IFRSMaintain and streamline financial reporting systems.Assist with any ad hoc project work.CA qualified, you will have demonstrated a track record of success in a similar senior finance role within a chartered environment. Ideally you will have worked for a larger Multinational organisation (IFRS) or had a portfolio of ASX listed companies during your time in Audit . Your exceptional technical accounting skills will be complemented by your ability to contribute to commercial outcomes. Your leadership skills will be a key strength and you will possess excellent communication, problem solving and analytical skills.

As the Group Finance Manager, you will play a pivotal role in ensuring accurate statutory reporting and seamless group consolidations across the various entities. You will be a key contributor to the finance team, overseeing financial operations and driving excellence in financial reporting and analysis within the group.Key responsibilities will include:Statutory Reporting and managing the preparation and submission of accurate and timely statutory financial statements.Leading the group consolidation process, ensuring accurate and timely consolidation of financial data from various business units.Providing insightful analysis and reporting on consolidated financial results to senior management and stakeholders.Establish and maintain robust financial controls and procedures to safeguard the integrity of financial data.Identify areas for process improvements and drive efficiency in financial operations.Mentor and lead a team of finance professionals, fostering a culture of collaboration, continuous learning, and high performance.The successful candidate will have a bachelor's degree in accounting, Finance, or related field and either a CA or CPA Qualification. You will have proven experience in statutory reporting and group consolidations within an ASX-listed company or a multinational corporation. Those who have come from an audit background will be favourable, as is experience in commerce and industry (ideally a listed entity) in a leadership role within group finance. In addition to this, you will have a strong understanding of international accounting standards and regulatory requirements and excellent analytical and problem-solving skills. In addition to this you will have exceptional leadership and team management abilities.

Job Number 24058118Job Category Food and Beverage & CulinaryLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYPlays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business • Understands financial opportunities by surveying restaurant demand. • Partners with key individuals in the local community to assess opportunities. • Identifies and analyzes competitors. • Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action. • Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.Leading Significant Marketing/Public Relations/Media Activities • Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable. • Supports on-site/off-site public relations opportunities to promote the restaurant. • Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies. • Serves as the primary point of contact for restaurant events. • Participates in local networking activities, which are often off-property, in support of the restaurant.Managing Day-to-Day Restaurant Operations • Supervises and manages employees. • Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Conducts daily \"taste panels\" to educate, drive sales and create sales goals. • Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc. • Monitors compliance with all applicable laws and regulations. • Monitors adherence to liquor control policies and procedures. • Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. • Monitors alcohol beverage service for compliance with local laws. • Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards. • Assists servers and hosts on the floor during meal periods and high demand times. • Advocates sound financial/business decision making. • Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices.Fostering an Environment that Creates Exciting and Memorable Guest Experiences • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants.. • Addresses guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Verifies corrective action is taken to continuously improve service results. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Managing and Conducting Human Resource and Talent Management Activities • Actively participates in the hiring process to identify the right talent to support the outlet's concept. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Facilitates the fair and equal treatment of employees. • Strives to improve employee retention. • Monitors employee attendance of on-going training to understand guest expectations. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Encourages recognition of employees across areas of responsibility. • Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team. • Establishes guidelines so employees understand expectations and the work. • Utilizes interpersonal and communication skills to lead, influence, and encourage others. • Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish own work. • Monitors and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives. • Provides work-related training, supervising, follow-up and hands-on management.Additional Responsibilities • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 09:25 AM

SAI INFINITY PTY LTD11 Keira Street, Clyde North VIC 3978Full Time ICT Business AnalystSALARY $90,000 + SUPERANNUATIONSUMMARY:We require an experienced candidate to review and evaluate and identify problems and opportunities and work to provide systems, solutions and initiatives to streamline operations and improve functionality in our company.DUTIES• Elicits, analyses, specifies, and validates the business needs of stakeholders.• Collaborates with projects to determine project scope and vision.• Identify, investigate, and analyse business processes, procedures and work practices.• Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour• Assists with the interpretation of customer requirements into feasible options and communicating these back to the business stakeholders.• Analyses and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.• Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.• Communicates changes, enhancements, and modifications of business requirements verbally or through written documentation to project managers, sponsors, and other stakeholders so that issues and solutions are understood.• Investigating reconciliation report and decision-making using data modelling techniques.• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.• Strictly adhering to the firm’s policies, work practices and process by managing businessdelicate information and project documents.• Continuously monitoring end to end system functionality by ensuring necessary controls are in place to minimize business and market risk.• Attending the IT deployment team meetings and taking minutes of the meeting and discussing same with delivery manager.REQUIRED SKILLS• A minimum bachelor's degree in ICT.• At least a minimum of 3 years’ work experience relevant to the role.• Proven skills in E-commerce operations• Able to operate Flash, Photoshop and Dreamweaver• Skills in SQL Server, Java Servlets, and Java Beans.• Skills in ITIL, SDLC, Database, Network Security, E-commerce, M-commerce.Please send your CV to

Job Number 24058644Job Category Sales & MarketingLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Sales Manager, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.Position Summary: Join our Ladies and Gentlemen and be responsible for managing large group/catering related opportunities with significant revenue potential Develop and implement sales strategies to achieve property's objectives whilst consistently analysing market information Support the hotel's service and relationship strategy, driving guest loyalty by creating unforgettable memories through each guest experience Use negotiating skills and creative selling abilities to close on business and negotiate contracts Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings Ensure you and the team uphold all company policies and procedures and complete all required managerial tasks in a prompt & thorough manner. Lead the Sales team to provide a quality of service and exceed guest expectations Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen Plan and execute team building activities for our associates as they are our most important assets About You: Experience in a similar managerial role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Highly lucrative performance-based incentive bonus with earning up to 30% of base salary, paid quarterly Global sales incentive trip for Elite Sales performers Commission earning potential for sales referrals to other Marriott International properties Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 10:44 AM

Job Number 24059005Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Banquets Supervisor, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.Position Summary: Join our Ladies and Gentlemen and supervise the preparation of event & meeting spaces, tending bar and serving platters of food. Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings. Lead the banquets department with all operational tasks, strategies and team building initiatives for our associates as they are our most important assets. Manage the department's banquet enquiries in an efficient and effective manner. Ensure you and the team uphold all company policies and procedures whilst demonstrating the hotel core values. Lead the banquets team with support of the banquets manager in operational tasks. Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen. Plan and execute team building activities for our associates as they are our most important assets.About You: An up-to-date RSA Passion for the industry Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitudeOur Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/04/2024 12:08 PM

Earn an attractive remuneration package ranging between $110,000 - $120,000 plus superannuation.Drive infrastructure and asset projects in close collaboration with local Operations Managers and Consultants, directly contributing to community development Benefit from a comprehensive range of perks, including relocation assistance, remote area allowance, salary sacrifice options, 6 weeks of annual leave plus 10 days of personal leave, and more!Our passion for community is at the heart of everything we doOur vision is to be a leader within the Australian Local Government and develop a broad range of strategies that will help shape our vision for the region through excellent service delivery and community engagement. We also aim to build one of Australia's most sustainable, vibrant, and diverse regions. Victoria Daly Regional Council runs a range of programs to engage the Indigenous communities.For more information, please visit our website: https://www.victoriadaly.nt.go... you’ll make a differenceVictoria Daly Regional Council is seeking a full-time Infrastructure and Asset Manager based in Katherine, NT. This role supports and assists the Director of Council Operations in the provision of infrastructure asset management, civil & capital works, and operational services to ensure high productivity and effective staff supervision across the region.More specifically, your responsibilities include but are not limited to:Providing high-level administrative and technical advice on infrastructure managementManaging and supporting the infrastructure and planning teamDeveloping and implementing asset management and replacement plansManaging the asset management budget, including forecasting and reportingPreparing and reviewing asset management plans and schedulesEnsuring compliance and quality in project and contract managementPlease click here to see the full position description.As the Victoria Daly region has a large Aboriginal and Torres Strait Islander population, you will need to ensure cultural sensitivity and awareness across all activities.What you’ll bring to the teamTo be considered for this role, qualifications or extensive experience in Project Management, Asset Management, and/or Procurement is required. Having a Certificate IV in Construction, Civil, Mechanical, or equivalent is desirable but not essential.Additionally, the following skills and background will be highly valued:Extensive knowledge of contract and project managementDemonstrated ability to forecast, develop, and manage budgetsProficiency in writing complex, non-standard documentsAdministration and financial management knowledge and skillsStrong planning and organisational abilitiesKnowledge of procurement practices and legislative requirementsAbility and willingness to travel to remote communitiesPrior experience working in a remote community or regional council (highly desirable)Work Health & Safety understandingAs our ideal candidate, you will possess strong communication skills, the ability to coordinate with internal and external stakeholders, and the capability to review and streamline practices. This role demands a strategic thinker and an adept leader capable of managing multiple functions daily and adapting to change.This is a transformative opportunity for a dedicated professional eager to make a significant impact in regional development and infrastructure management. We are looking for someone who is not only skilled in their field but also a perfect fit for our collaborative and forward-thinking team.A rewarding role - in more ways than oneIn addition to a competitive salary of circa $110,000 - $120,000 per annum + superannuation, the successful candidate will enjoy rewarding work in a part of the world rarely seen by outsiders. You will also receive access to a range of additional generous perks, including:Relocation assistance available up to $5,000 - let us help you make Katherine your new homeRemote area allowance of $1,164.67Salary sacrifice options available - increase your take-home pay6 weeks of Annual Leave + 17.5% Leave Loading10 days of Personal LeaveTravel allowancesFlexible working arrangementsPaid training and study leaveOngoing professional development opportunities - the Council actively supports the career progression of its employees through internal hires for leadership positionsReady to Apply?Are you experienced in Project Management, Asset Management, and/or Procurement and looking for a role where you can support diverse programs and remote communities? Apply Now!

Are you a Category Manager looking to join an expanding and secure manufacturing organisation?Attractive salary on offer with WFH options + ongoing learning and development! The sky is the limit to make the role your own!Relocation assistance available for the right candidate!Polymaster GroupWe are a proud family-owned and operated Australian manufacturer based in Victoria with a presence all over the country.We bring people together to strengthen the communities in which we work and to provide professional and personal development opportunities so that you can reach your full potential. Our people are everything to us. Working together means we continue to be recognised as a premium brand in the marketplace. Personal and professional development for our people is what we strive for. When you bring the right mindset and attitude to Polymaster, you will be given every opportunity to achieve your career goals – whatever they are.The OpportunityPolymaster is looking for a full-time Category Manager based in Tullamarine, Melbourne, VIC. The role will also involve the opportunity to travel and be hands on out in the field!This role, reporting to the Head of Marketing, is pivotal in managing the commercial performance of an assigned range of products to align marketing activities with customer needs, drive product innovation, and ensure sustained profitability.More specifically, your responsibilities include but are not limited to:Develop and implement initiatives that generate demand in key target marketsBuild and deliver Go-To-Market product plans that drive strategic growthManage product lifecycles and the marketing mix for new product entries.Develop innovative sales tools to support customer decision-making.Deliver regular product updates to market and internal stakeholders.Align product portfolio with customer requirements and collaborating on product development.Assist in the development and rollout of marketing processes and policies.Collaborate in the development of product communications and managing of sales tool assets.What you needAn undergraduate or postgraduate qualification in Marketing, Business Administration, or a related field will be highly regarded, as will previous experience in a manufacturing business targeting B2B environments.Additionally, the following skills and background will be highly valued:Demonstratable experience in delivering category marketing plans that has delivered sustainable financial growthExperience in wastewater management, fluid storage, or transfer industriesSolid understanding of New Product Development (NPD) principlesProficiency in MS OfficeUnderstanding of research disciplines and data analysisAs our ideal candidate, you will possess strategic thinking and high-level planning and organisational skills. You will also have the ability to communicate effectively and adapt to hands-on work when necessary. This is a role for a proactive and innovative professional who is ready to take on the challenge of aligning product offerings with customer needs to drive growth and customer satisfaction. We are looking for a candidate who is seeking an opportunity to make a significant impact in a dynamic and evolving sector.What’s on offerThis role comes with an attractive salary and other additional benefits including:Hybrid and WFH optionsRelocation assistance for the right candidateExtensive training and mentoring programs to help you thrive in this roleThe ability to make the role your ownYou will be part of an enthusiastic and success-driven team that collaborates and recognises each other for their success. Make an impact as our next Category Manager - Apply Now!

Job Number 24059240Job Category Rooms & Guest Services OperationsLocation Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures.Contributing Information to Support Managing to Budget • Supervisessame day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest Experience • Participates as needed in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees.Managing and Conducting Human Resources Activities • Provides support for operational functions as necessary. • Trains staff and monitoring adherence to all relevant policies and procedures. • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance. • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. • Communicates performance expectations employees in accordance with job descriptions for each position. • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. • Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. • Handles employee questions and concerns. • Participates in an ongoing employee recognition program. • Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.The salary range for this position is $46,000 to $54,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/05/2024 01:42 PM

The role will include but not be limited to:Integration of the financial systems of the merged entities and adoption of uniform accounting, internal control, and practices throughout the organisation.Identification and implementation of process improvement practices to gain efficiency and accuracy across the group. - The analysis and provision of financial information to the key stakeholders (CEO, CFO, COO, CIO and Other Business Unit leaders)Meeting our statutory reporting obligations (Taxation / FBT / Statutory Accounts)Review, improve & implement internal financial control procedures - Assist with financial planningDelivering continuous improvement projects within the financial management areaEffective labor management for appropriate levels of further education and annual leaveCA/CPASAP, TM1 experience Immediately available or available at short noticePrior project experience with integration or post-acquisition experience5 years + Experience in a Senior Accountant or Finance manager role

Job Number 24062823Job Category Finance & AccountingLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYCheck figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM

Job Number 24062799Job Category Rooms & Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM

Job Number 24062783Job Category Rooms & Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels, and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/10/2024 04:59 PM

Strategic Planning and Communications ManagementWork closely with the Executive team and external agencies to protect and enhance the organisation's reputation and public profile globally, and manage internal and external crisis communications.Understand and implement the organisation's business plan.Plan and execute communication programs globally to enhance the organisation's brand equity.Manage relationships with media suppliers to derive commercial benefits.Collaborate with internal teams to develop and lead market communications initiatives.Business Performance:Understand the organisation's long-term revenue and profitability targets.Contribute to other business plan targets as necessary.Policy and Process Management:Ensure compliance with all applicable policies and delegations in the role's activities and decisions.The ideal candidate will have:Experience in management and crisis communicationsExperience within a global investment management or political office environment or equivalentProven track record on managing complex media and reputation management issues, including acute crisis managementSolid understanding of fund management Industry ideally with experience in infrastructure or real estate investingPresence and confidence to interface with senior management, sales heads and portfolio/asset managersExcellent writing skills.Established credentials with financial and investment press and mediaAbility to work as part of a global team, communication across time zones and regionsManagement experience of media agencies and vendors.Sufficient depth of corporate communication expertise to be treated as a senior specialist.Excellent project management skills.Ability to develop communication briefs to facilitate external agency development and internal communication clarity.Understanding as to how to leverage and manage journalist networks and media outlets to optimise brand awareness opportunities for the organisation.Previous experience as a Communications advisor to Leadership Team and Chief Executive.