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Overview of salaries statistics of the profession "Logistics Operations Team Lead in Australia"

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Customer Service Manager - Logistics
HAYS, Sydney Region, New South Wales, South/South Wester ...
Customer Service Leader required in Alexandria within logistics - asap start, competitive salary Your new company A Logistics solutions provider offering services across NZ and Australasia, seeing huge success in Australia. Approaching the industry challenges with a holistic, end-to-end supply chain framework, creating simplified solutions to what are often complex issues for freight owners and carriers. Your new role You will build and lead a team of Customer Service staff to deliver a fantastic experience to all clients: Explore, develop and implement business processes, systems and other capabilities required to achieve /exceed customer service targets; Identify areas of service failure and address the root cause/s to eliminate and mitigate the impacts of external factors contributing the service failures; Develop, launch and maintain effective and efficient day to day issue resolutions interface to all customers of the company; Develop, launch and maintain key customer account relationship management framework to ensure customer requirements are met and exceeded at all levels; Ensure all customer queries are resolved per set goals and target; Provide accurate and timely advice and information on transport order status to customers in an effective manner Resolve customer issues and respond to queries in a timely manner in accordance with company’s customer service ethics and promise Develop and maintain effective and efficient communication channels and means to attend all customer service queries with no delays Close liaison with operations and finance team to ensure day to day service delivery meet and exceeds the customer promise and in compliance with the company’s service culture What you'll need to succeed Experience/Knowledge Knowledge of road transport customer requirements, market trends, market structure and value proposition that wins the customer mind Network of carrier relationships to support the day to day customer service demands Prior experience in customer services and business development role in a similar setting Exercising sound judgement to make consistent and robust decisions Demonstrated customer service focus, including the ability to adapt service level and style to meet the differing needs of customers Experience in working with multi-faceted customer and supplier environment to carry out day to day service delivery responsibilities Demonstrated knowledge and understanding of the principles of road transport service delivery; To come from a transport logistics background and have worked with high volumes of pallets/deliveries What you'll get in return You will work for a well established organisation within the logistics industry, that have seen huge growth in the last 12 months.The role is based in Alexandria, is permanent and full time and offering a competitive salary dependant on experience, to commence asap A great organisation with a lovely culture and growth opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2458176
Panel Shop Centre Manager | Operations Manager (Brisbane QLD)
konnecting, Queensland, QLD
The Company A fast growing Automotive Smash Repair company with multiple workshops across Australia that has a long standing history of providing exceptional quality repair work for thousands of happy customers. The Company is using the Latest Equipment & Technology as well as manufacturer guided method to ensure the quality and best value to customers money. MAIN ROLE Responsible for the operational management of The Company's Repair Services, overseeing daily business activities, evaluating performance and production and driving business objectives. Oversee performance in all areas of the business and develop a strong management team capable of achieving budget requirements, whilst ensuring quality and safety is delivered consistently throughout the business. Ensure industry-leading standards are delivered and identify business solutions to contribute to efficiency gains and growth. Develop and manage relationships with all key work providers. KEY RESPONSIBILITIES Oversee daily operations, scheduling daily production tasks, and reviewing and resolving operational and quality issues to ensure minimum costs and prevent delays Plan and implement repair schedules; manage work allocation and coordinate resources to achieve delivery time frames and update status of jobs in the system Monitor repair estimates to ensure all parts, resources, and consumables are readily available to repair technicians in a cost-efficient and timely manner Recruitment of staff working in collaboration with HR Monitor and provide proactive solutions to issues and risks (e.g., profit decline, employee conflict, loss of business to competitors) Lead Centre Managers to achieve KPIs including improving productivity and revenue, delivering quality on time service, managing workforce performance, and maintaining best practice safety and compliance Oversee operation and maintenance of repair equipment, ensuring compliance with Australian Standards and workplace health and safety requirements. Manage the relationship with paint suppliers and coordinate stock, training, product knowledge, safety compliance, and reporting. Manage sublet suppliers including glass, ADAS, transport, including ensuring service is added to each job and sublet’s supply consistent, correct methodology and a high standard of quality service. Manage repair quality assurance processes, ensuring correct repair methods are used according to the manufacturer’s standards. Manage rectifications and implement appropriate solutions. Manage costs and budgets across all facets and sites Analyze activities, costs, operations, and forecast data to determine progress toward strategy and KPIs and work with General Manager to implement required changes. Research and implement new design/technology/service concepts to provide cost reduction, safety, customer satisfaction and market growth Support a sustainable positive workforce environment and culture with a focus on retention and talent development and incentivized reward and recognition Ensure all WHS policies and processes are adhered to achieve a zero-harm outcome and report and follow up on incidents and risks Promote a positive and inclusive workplace with emphasis on teamwork, accountability, and quality of service provision Lead and mentor team to achieve productivity targets Conduct regular performance appraisals with team Ensure all employees in your team are competent to do their job Ensure induction, job-specific and ongoing training is carried out. QUALIFICATIONS AND EDUCATION REQUIREMENT Relevant trade qualifications or similar required to fulfill performance indicators Proven production and management skills required to fulfill performance indicators Skills Required Proven experience in a similar role Excellent interpersonal skills, with advanced written and oral communication skills Multi-tasker with excellent time management and prioritisation skills Proven ability to build relationships with stakeholders and employees on a multitude of levels Possesses attention to detail and a high level of accuracy Strong problem-solving skill sets Strong negotiation skills Ability to work autonomously, as well as in a team environment Intermediate/Advanced Microsoft Office Skills How to Apply If you think you have the above qualities, are looking for a new challenge, and believe you have what it takes to drive a team to succeed consistently, please forward your resume, along with a cover letter, by clicking on the apply button below. Alternatively, you may email your application letter with resume to recruitmentkonnecting.com and quote reference 3277875 in the email subject. About Us KONNECTING is an Australian Skilled Migration & Recruitment Consultancy that sources candidates for niche roles. We are also a registered migration agency with the capability to process the Australian employer sponsored visa. For other jobs, including those offering visa sponsorship, or for other Australian visa information, you may visit the www.konnecting.com .
Logistics Leading Hand
HAYS, Perth, Perth Region, Western
We are looking for a Logistics Leading Hand with warehousing and transport experience to start ASAP. Your new company A family owned transport company and a general logistics service provider with strategically placed depots across Australia. Your new role A multi skilled position that will see you lead the warehousing and operational tasks such as unloading / loading forklift duties, warehouse order picking, inventory control and occasionally driving local transport. What you'll need to succeed Current HC License Current Forklift License Previous experience in depot and transport operations Team player and communications skills A "can-do" attitude Good understanding of Work Health & Safety and Chain of Responsibility regulations Good knowledge of Perth metro area Willingness to work overtime if required What you'll get in return Permanent role Perth based Immediate start Attractive Salary package Great career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call .Tom Wroblewski on 08 9254 4584. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2516206
Management & Senior Leadership (Manufacturing, Production & Operations) - Clothing The Gaps
Clothing The Gaps, Brunswick West, Moreland Area, Brunswick, VIC
Are you looking for an opportunity to work for an organisation that makes a difference and gives back to the community? A rewarding and challenging career, in a fashion forward business with a cause? A chance to show off your ability to manage and control inventory, with a young and vibrant team? The we want you to join our team as our Warehouse Manager If you have a passion for fashion and are looking to work for an organisation whose purpose is to influence social change that promotes equity so that Aboriginal people feel seen and heard, then we want to meet you Founded by two health professionals with a keen interest for fashion and a desire to give back to the community, Clothing The Gaps was born. An Aboriginal owned and led social enterprise based in Melbourne with a global presence, a fresh and dynamic fashion label that celebrates Aboriginal people and culture. We produce merch with a meaning and encourage people to wear their values on their tee. We are looking for a dynamic, vibrant person with a spark to join our team to work within our warehouse and logistics operations. This position will have several responsibilities so there is no chance any day will be slow We are looking for someone to undertake the following tasks: Manage the overall operations of the warehouse and logistics for the organisation Lead, mentor and develop a medium sized team of passionate young people Take responsibility for stock and inventory management Keep everyone safe by ensuring compliance with health and safety Manage budgets, rostering and the warehouse processes and systems Utilise your extensive Shopify and E-commerce experience Located in vibrant Brunswick, this full-time position will keep you occupied Monday through to Friday. You will bring reliability to the team, be self-motivated with solid warehousing and logistics skills and experience. Key Selection Criteria Tell us about your Warehouse Management experience. Describe your experience of leading and managing teams. Tell us about your experience with fulfilment, inventory, and e-commerce systems. Please share with us any experience you have working alongside the Aboriginal and Torres Strait Islander Community. Effective organisation and time management are also crucial skills that will assist you in securing this exciting and rewarding position. Passionate candidates with the right attitude and experience please click apply now. Aboriginal and Torres Strait Islander applicants highly encouraged to apply. Please note only shortlisted candidates who meet the above requirements will be contacted.
Polyurethane Team Leader
The Recruitment Alternative, Gold Coast Region, Queensland, Gold Coast, QLD
Opportunity to work on custom made products Friendly, collaborative team environment Competitive hourly rates plus monthly productivity bonuses About the Employer Our Client is a highly successful family owned business who has been in operation for over 45 years. With a local on-site manufacturing plant, they are the largest producer of Home Sewage Treatment Systems in Australia today and they continue to lead the field in both Precast Concrete and Plastic Tank Design. About the Role: Due to continued growth and success, our client is now seeking an experienced Poly Production Leading Hand to join their team. This is a pivotal role in the business, which will see you working and overseeing the team to ensure the highest quality workmanship is performed right throughout the production and manufacturing of their Poly ABS Tanks. We are looking for someone who is professional, committed and takes pride in their work. Benefits: Guaranteed job stability Monthly productivity bonuses All Hi Viz and tools are provided Equal Opportunity Employer who is committed to diversity & inclusion in it’s employment practices Duties: Operate rotational moulding oven, producing Poly ABS System Tank Operate shuttle oven, producing Poly ABS Lid and other products Operate rock & roll rainwater tank machines Prepare and arrange the assembly of components Prepare and arrange the fit out of the Poly ABS Systems Complete all associated quality assurance for process Complete and communicate general maintenance and breakdowns of all equipment Work with the management with the production schedule and planning Supervise fit out staff Load truck with Poly product as required Comply to all workplace health and safety policies Skills and Experience: Experience with injection moulds, rock and roll ovens or rotor moulding High level of problem solving and analytical skills Ability to multi-task and meet required deadlines Excellent organisational skills Sound understanding of OH&S processes Please note only candidates that meet our client’s selection criteria will be contacted. Job ID: LBPTL1.0
Polyurethane Team Leader
The Recruitment Alternative, Bathurst-Orange Region, New South Wales, Gold Coas ...
Opportunity to work on custom made products Friendly, collaborative team environment Competitive hourly rates plus monthly productivity bonuses About the Employer Our Client is a highly successful family owned business who has been in operation for over 45 years. With a local on-site manufacturing plant, they are the largest producer of Home Sewage Treatment Systems in Australia today and they continue to lead the field in both Precast Concrete and Plastic Tank Design. About the Role: Due to continued growth and success, our client is now seeking an experienced Poly Production Leading Hand to join their team. This is a pivotal role in the business, which will see you working and overseeing the team to ensure the highest quality workmanship is performed right throughout the production and manufacturing of their Poly ABS Tanks. We are looking for someone who is professional, committed and takes pride in their work. Benefits: Guaranteed job stability Monthly productivity bonuses All Hi Viz and tools are provided Equal Opportunity Employer who is committed to diversity & inclusion in it’s employment practices Duties: Operate rotational moulding oven, producing Poly ABS System Tank Operate shuttle oven, producing Poly ABS Lid and other products Operate rock & roll rainwater tank machines Prepare and arrange the assembly of components Prepare and arrange the fit out of the Poly ABS Systems Complete all associated quality assurance for process Complete and communicate general maintenance and breakdowns of all equipment Work with the management with the production schedule and planning Supervise fit out staff Load truck with Poly product as required Comply to all workplace health and safety policies Skills and Experience: Experience with injection moulds, rock and roll ovens or rotor moulding High level of problem solving and analytical skills Ability to multi-task and meet required deadlines Excellent organisational skills Sound understanding of OH&S processes Please note only candidates that meet our client’s selection criteria will be contacted. Job ID: LBPTL1.0
Polyurethane Team Leader
The Recruitment Alternative, Illawarra, New South Wales, Gold Coast, QLD
Opportunity to work on custom made products Friendly, collaborative team environment Competitive hourly rates plus monthly productivity bonuses About the Employer Our Client is a highly successful family owned business who has been in operation for over 45 years. With a local on-site manufacturing plant, they are the largest producer of Home Sewage Treatment Systems in Australia today and they continue to lead the field in both Precast Concrete and Plastic Tank Design. About the Role: Due to continued growth and success, our client is now seeking an experienced Poly Production Leading Hand to join their team. This is a pivotal role in the business, which will see you working and overseeing the team to ensure the highest quality workmanship is performed right throughout the production and manufacturing of their Poly ABS Tanks. We are looking for someone who is professional, committed and takes pride in their work. Benefits: Guaranteed job stability Monthly productivity bonuses All Hi Viz and tools are provided Equal Opportunity Employer who is committed to diversity & inclusion in it’s employment practices Duties: Operate rotational moulding oven, producing Poly ABS System Tank Operate shuttle oven, producing Poly ABS Lid and other products Operate rock & roll rainwater tank machines Prepare and arrange the assembly of components Prepare and arrange the fit out of the Poly ABS Systems Complete all associated quality assurance for process Complete and communicate general maintenance and breakdowns of all equipment Work with the management with the production schedule and planning Supervise fit out staff Load truck with Poly product as required Comply to all workplace health and safety policies Skills and Experience: Experience with injection moulds, rock and roll ovens or rotor moulding High level of problem solving and analytical skills Ability to multi-task and meet required deadlines Excellent organisational skills Sound understanding of OH&S processes Please note only candidates that meet our client’s selection criteria will be contacted. Job ID: LBPTL1.0
Other (Transport & Logistics) - Acclaimed Workforce
Acclaimed Workforce, Melbourne Airport, Hume Area, VIC
Our client, who is leader within the industry in providing Ground Handling Services are currently seeking Cargo Handlers for their premises located at Melbourne Airport - Tullamarine. The positions are a casual, based on minimum 20 hours per week over a 7 Day rotating roster. You must be flexible in working both weekends and public holidays to support the business operations and tight schedules. The client will offer a great working environment (including parking), remuneration and a fantastic opportunity to further a career within the industry. Key Duties will include, but are not limited to: Preparing Cargo for flights Transferring Cargo Break down of cargo Forklift operation Loading and Unloading Aircraft's Manual Handling (Up to 25kg) RF Scanning Data Entry Successful applications must have the following skills and capabilities: Aviation and/or Freight Forwarding Experience but not essential Current ASIC or Current police check Minimum 2 year's Forklift experience Knowledge and awareness of Dangerous Goods and Safe Handling requirements High level of security awareness A Strong attention to detail To work within an autonomously, fast paced team environment, as well as work independently Meet strict deadlines Strong administration skills is a must Be physically fit Please note this role requires you to be around animals, if you have allergies please take this into consideration Great hourly rate plus loading and overtime if applicable. Evaluations will be overseen post three months. Initially this will be a three month opportunity for the right candidate; with the possibility of extension alternatively this may lead to a permanent position within the organisation. Suitable candidates will be required to undergo a Numeracy test prior to commencement followed by a Police Check along with a Drug and Alcohol Test. To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Renee Ramsay on 03 9314 8999. To view all Acclaimed Workforce job opportunities visit www.acclaimedworkforce.com.au
Logistics Coordinator
Michael Page International Pty Ltd, Victoria, VIC
About Our Client We are currently working with a number of exciting business, that are investing in growing their logistics function and optimising their Supply Chain categories. With clients based in CBD and inner suburbs we are actively looking to fill a number of roles Job Description Manage end to end logistics activities mainly focused on local transport, warehouse and storage, and freight forwarding Assist in developing and implementing innovative Logistics Strategy to provide the best customer service at the optimal cost. Lead and implement execution through local teams and third-party suppliers, and manage external stakeholders accordingly Deliver cost savings through the continuous improvement Develop and monitor KPI metrics that will drive the best performance in the integrated supply chain with local 3PL Suppliers and internal teams Work with our transport providers to ensure compliance with Chain of Responsibility and Load Restraint Spot check and manage all delivery runs, support any issues or problems with delivery Manage upkeep of database and system to ensure accurate information is captured, SAP skills preferred. The Successful Applicant Experience in Logistics Coordination, warehouse operations or freight forwarding Demonstrated ability to manage multiple priorities Excellent communication skills, and experience in stakeholder management Strong smart decision making and problem-solving ability with attention to detail Strong systems capabilities, SAP experience valuable Proven capabilities in driving improvement and process change What's on Offer Competitive salary Flexible working arrangements Long term temporary opportunity Central location
Team Lead
Amazon, Indore, Any, India
DESCRIPTION Job Description:At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon is seeking Team Lead for its Transportation team.Essential Functions• Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.• Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity.• Coordinate with Finance, CS, FC and Projects team to matters related to SC operations.• Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.• Analysis of the data reports to identify performance bottlenecks and improve the performance.• Implement the formal process control and process improvement mechanisms such as KaizenBASIC QUALIFICATIONS Basic Qualifications:• Graduation.• Experience in logistics desirable and the experience in courier industry highly preferred• People management experience. Experience in handling field team is highly desirable.• Experience in handling live operations preferred (wherein real-time decision making capability & bias for action is a must)PREFERRED QUALIFICATIONS • MBA desirable.• Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has Six Sigma, Kaizen etc.Salary: . Date posted: 07/19/2021 09:47 PM
Polyurethane Team Leader
The Recruitment Alternative, Perth Region, Western Gold Coast, QLD
Opportunity to work on custom made products Friendly, collaborative team environment Competitive hourly rates plus monthly productivity bonuses About the Employer Our Client is a highly successful family owned business who has been in operation for over 45 years. With a local on-site manufacturing plant, they are the largest producer of Home Sewage Treatment Systems in Australia today and they continue to lead the field in both Precast Concrete and Plastic Tank Design. About the Role: Due to continued growth and success, our client is now seeking an experienced Poly Production Leading Hand to join their team. This is a pivotal role in the business, which will see you working and overseeing the team to ensure the highest quality workmanship is performed right throughout the production and manufacturing of their Poly ABS Tanks. We are looking for someone who is professional, committed and takes pride in their work. Benefits: Guaranteed job stability Monthly productivity bonuses All Hi Viz and tools are provided Equal Opportunity Employer who is committed to diversity & inclusion in it’s employment practices Duties: Operate rotational moulding oven, producing Poly ABS System Tank Operate shuttle oven, producing Poly ABS Lid and other products Operate rock & roll rainwater tank machines Prepare and arrange the assembly of components Prepare and arrange the fit out of the Poly ABS Systems Complete all associated quality assurance for process Complete and communicate general maintenance and breakdowns of all equipment Work with the management with the production schedule and planning Supervise fit out staff Load truck with Poly product as required Comply to all workplace health and safety policies Skills and Experience: Experience with injection moulds, rock and roll ovens or rotor moulding High level of problem solving and analytical skills Ability to multi-task and meet required deadlines Excellent organisational skills Sound understanding of OH&S processes Please note only candidates that meet our client’s selection criteria will be contacted. Job ID: LBPTL1.0
Team Lead - Line Haul
Amazon, Bengaluru, Any, India
DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon is seeking Team Lead for its Scheduling team.Essential Functions• Defining, building and responsible for the execution of scheduling processes for different network requirements, from planning to execution.• Coordinate with Finance, Design, Ops, Trans execution and Projects team to matters related to Scheduling operations and manage stakeholders.• Quick learner and adapt to changes from continuous improvement initiatives.• Continuously improve the Scheduling process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.• Analysis of the data reports to identify performance bottlenecks and improve the performance (Deep dive and root cause analysis) to support programs intiatives• Implement the formal process control and process improvement mechanisms to improve quality of scheduling output.BASIC QUALIFICATIONS • A completed Bachelor's Degree from an accredited university or equivalent experience• Understanding of basic data analytical skills and tools such as Excel,• Experience writing documents on topics such as process improvement proposals.Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret dataPREFERRED QUALIFICATIONS • Degree in Engineering, Operations, Logistics or related field• 2+ years work experience in logistics/transportation industry• Expertise in MS Access and SQL• Proficiency in Lean and Six Sigma• Experience in manufacturing, transportation, customer service, and/or distribution environments• Data management & data quality control experience with experience pulling and analyzing large sets of dataDemonstrated experience using data to drive root cause elimination and process improvement.Salary: . Date posted: 07/08/2021 09:34 PM
Customer Experience Team Leader
Sharp & Carter, Abbotsford, Yarra Area, VIC
Competitive salary - $85-90k and excellent perks Reputable Australian fashion retailer Inner city location, close to public transport and parking onsite About the role Our client is seeking an experienced Customer Experience Team Leader who has worked in a target-driven environment and understands the key CS metrics of how to drive a team to perform in a very fast-paced and dynamic environment. If you are looking for a STEP UP, love working and leading teams in Customer Service and want to be a part of a fast-growing Australian business, then this could be the role you have been looking for Responsibilities Reporting to the Group Head of Loyalty, you will manage and lead a dynamic and fast-paced team of Customer Service Consultants to achieve business-critical goals, and deliver exceptional customer experience for all stakeholders. Your responsibilities will include but not be limited to; Manage all aspects of the Customer Service team Manage and oversee the daily operation, workflow, resources, output, and administration to be in line with business goals and daily targets Coordinate and lead team meetings, and liaise with team leaders Implement projects, improve processes, and drive positive change and best-practice in an agile environment Train and develop Customer Service consultants and implement development plans and career progression plans Coordinating orders, deliveries, and logistics Manage budgets and work towards business targets Manage all key metrics and reporting for the Customer Service team to ensure optimal performance Skills / Experience Our client is seeking a vibrant and passionate Customer Service Team Lead who will bring a motivated and agile attitude to this role, and drive continuous improvement and excellence in customer experience. You will be highly skilled in the following areas; Managing and leading a large and dynamic customer service team to achieve excellence in all areas, with experience in a customer service management role Skilled in driving improvement and working across a multitude of projects Demonstrated understanding of customer service/call center metrics and reporting Excellent communication and stakeholder management skills, with the ability to work in a collaborative team High level of attention to detail and the ability to follow through with all work, and go above and beyond Ability to create, plan, monitor, and execute action plans About the client Our client is a true leader in the retail footwear space and has an excellent reputation across the National Market. Conveniently located in the inner suburbs, this is an excellent opportunity for an individual with experience in a similar role to join a fantastic and inclusive team. To apply please follow the link below or for a confidential discussion please phone Bridgette Meaden - 0484 381 458 bmeadensharpandcarter.com.au
Supervisors & Team Leaders - Sharp & Carter
Sharp & Carter, Abbotsford, Yarra Area, VIC
Competitive salary - $85-90k and excellent perks Reputable Australian fashion retailer Inner city location, close to public transport and parking onsite About the role Our client is seeking an experienced Customer Experience Team Leader who has worked in a target-driven environment and understands the key CS metrics of how to drive a team to perform in a very fast-paced and dynamic environment. If you are looking for a STEP UP, love working and leading teams in Customer Service and want to be a part of a fast-growing Australian business, then this could be the role you have been looking for Responsibilities Reporting to the Group Head of Loyalty, you will manage and lead a dynamic and fast-paced team of Customer Service Consultants to achieve business-critical goals, and deliver exceptional customer experience for all stakeholders. Your responsibilities will include but not be limited to; Manage all aspects of the Customer Service team Manage and oversee the daily operation, workflow, resources, output, and administration to be in line with business goals and daily targets Coordinate and lead team meetings, and liaise with team leaders Implement projects, improve processes, and drive positive change and best-practice in an agile environment Train and develop Customer Service consultants and implement development plans and career progression plans Coordinating orders, deliveries, and logistics Manage budgets and work towards business targets Manage all key metrics and reporting for the Customer Service team to ensure optimal performance Skills / Experience Our client is seeking a vibrant and passionate Customer Service Team Lead who will bring a motivated and agile attitude to this role, and drive continuous improvement and excellence in customer experience. You will be highly skilled in the following areas; Managing and leading a large and dynamic customer service team to achieve excellence in all areas, with experience in a customer service management role Skilled in driving improvement and working across a multitude of projects Demonstrated understanding of customer service/call center metrics and reporting Excellent communication and stakeholder management skills, with the ability to work in a collaborative team High level of attention to detail and the ability to follow through with all work, and go above and beyond Ability to create, plan, monitor, and execute action plans About the client Our client is a true leader in the retail footwear space and has an excellent reputation across the National Market. Conveniently located in the inner suburbs, this is an excellent opportunity for an individual with experience in a similar role to join a fantastic and inclusive team. To apply please follow the link below or for a confidential discussion please phone Bridgette Meaden - 0484 381 458 bmeadensharpandcarter.com.au
Business Support Team Leader
Citrus Group, Sydney CBD, Sydney, NSW
We have an exciting new role base in Sydney CBD. Our Client specializes in people movement / logistics and due to expansion is seeking an Team Leader to join this busy team. The Team Leader is responsible for the critical, day to day operations of the contact centre channel that owns the voice & email functions. This channel is a smaller team at 12 FTE in an office based environment. Reporting to the Operations Manager, you will be consistently striving to deliver exceptional service at every interaction, both internally and externally. You will be diving operations excellence and ensuring maximum performance outputs in a fast paced environment. Our Client is open to those who are ready to step up and have been running a team in the shadow's of their leader. What you need to have: Exceptional people leadership skills A customer centric approach Experience in the management of Service Level Agreements with a proven track record of achievement Lead a culture in which team members are able to solve problems and resolve issues with innovative and creative solutions The successful candidate will be required to undertake Police & Bankruptcy Checks. This centre operates Business Hours, 8:30pm - 6pm Monday to Friday
Business Support Team Leader
Citrus Group, Illawarra, New South Wales, Sydney CBD, NSW
We have an exciting new role base in Sydney CBD. Our Client specializes in people movement / logistics and due to expansion is seeking an Team Leader to join this busy team. The Team Leader is responsible for the critical, day to day operations of the contact centre channel that owns the voice & email functions. This channel is a smaller team at 12 FTE in an office based environment. Reporting to the Operations Manager, you will be consistently striving to deliver exceptional service at every interaction, both internally and externally. You will be diving operations excellence and ensuring maximum performance outputs in a fast paced environment. Our Client is open to those who are ready to step up and have been running a team in the shadow's of their leader. What you need to have: Exceptional people leadership skills A customer centric approach Experience in the management of Service Level Agreements with a proven track record of achievement Lead a culture in which team members are able to solve problems and resolve issues with innovative and creative solutions The successful candidate will be required to undertake Police & Bankruptcy Checks. This centre operates Business Hours, 8:30pm - 6pm Monday to Friday
Business Support Team Leader
Citrus Group, Goulburn Region, New South Wales, Sydney CBD, NSW
We have an exciting new role base in Sydney CBD. Our Client specializes in people movement / logistics and due to expansion is seeking an Team Leader to join this busy team. The Team Leader is responsible for the critical, day to day operations of the contact centre channel that owns the voice & email functions. This channel is a smaller team at 12 FTE in an office based environment. Reporting to the Operations Manager, you will be consistently striving to deliver exceptional service at every interaction, both internally and externally. You will be diving operations excellence and ensuring maximum performance outputs in a fast paced environment. Our Client is open to those who are ready to step up and have been running a team in the shadow's of their leader. What you need to have: Exceptional people leadership skills A customer centric approach Experience in the management of Service Level Agreements with a proven track record of achievement Lead a culture in which team members are able to solve problems and resolve issues with innovative and creative solutions The successful candidate will be required to undertake Police & Bankruptcy Checks. This centre operates Business Hours, 8:30pm - 6pm Monday to Friday
Solution Lead - NV2 or TSPV - Defence Network integration - 12 months
Genesis IT&T, Queensland, QLD
Solution Lead – 12 month NV2 or TSPV security clearance Defence project Network integration focus An urgent need has arisen to engage the services of an experienced Solution Lead with strategic network integration and design skills. NV2 or TSPV The successful candidate will provide technical strategic direction for the integration into the Australian Defence network and information environment. This involves leading the engineering and solution design team in the delivery of technical artefacts and managing technical assurance through the associated design gate reviews and design approvals in accordance with the Defence ICT Technical Assurance Framework. Scope of the engagement: Overseeing a team of technical resources in the fields of architecture, systems engineering, solution design, security, test and evaluation and Integrated Logistics Support (ILS). Plan and manage a suite of deliverables ensuring technical documents and design deliverables as well as associated gate reviews and design approvals are completed according to the project schedule. Ensure traceability of systems specifications to requirements. Ensure technical solution, test, support, and certification plans all meet business and operational requirements and objectives. Design appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Oversee the development of High-Level Designs and Detailed Designs. Identify and evaluate alternative design options and trade-offs. Review design views to address the concerns of the different stakeholders of the architecture and ensure the solution is aligned with both functional and non-functional requirements. Review, verify and improve designs against specifications. Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services. Ongoing progress reporting of task and deliverables to the Project Manager (PM). Collaborating with the PM as part of ongoing project planning, troubleshooting, and risks and issues management. Provide guidance and leadership to achieve robust technical solutions for the Single Information Environment (SIE) integration for AIR7003. Work collaboratively with other projects and the MPI Program Office, Design Authority (DA) and Design Acceptance Authority Representative (DAAR) to ensure technical solutions meet the requirements of the enterprise. Skills and expertise required: AGSVA Clearance TSPV (or NV2 willing to upgrade to TSPV) ITAR compliant Demonstrable experience in designing and documenting software interfaces and interoperability between IT systems . Experience with various architecture styles and able to tailor architectures to specific needs of the project. Previous experience in the management, integration, operation or maintenance of military/strategic ICT based ISREW mission systems. Excellent understanding of Defence projects and the Systems Engineering Life Cycle. Skilled and effective communicator, both spoken and written. Ability to work in a team environment, lead meetings and engage with both business and technical stakeholders. Ability to work in a high tempo environment that can be uncertain and ambiguous at times. Effective planner with efficient time management skills. 5-10 years’ experience in leading a team in the integration, operation and maintenance of military/strategic ICT based mission systems. Desired current industry experience with these toolsets: IBM DOORS AUSDAF2 framework FPS Development Visio Location: The team works across two sites – Brisbane (base location) and Canberra Domestic travel will be required International may be required We are in a position where our client is able to make an informed decision at speed to capture the best available candidates. If you're interested then please submit your resume by hitting the APPLY below. This position was posted by Genesis IT&T - Specialist provider of IT&T Careers & Contract across Australia.
Team Leader - Genesis IT&T
Genesis IT&T, Queensland, QLD
Solution Lead – 12 month NV2 or TSPV security clearance Defence project Network integration focus An urgent need has arisen to engage the services of an experienced Solution Lead with strategic network integration and design skills. NV2 or TSPV The successful candidate will provide technical strategic direction for the integration into the Australian Defence network and information environment. This involves leading the engineering and solution design team in the delivery of technical artefacts and managing technical assurance through the associated design gate reviews and design approvals in accordance with the Defence ICT Technical Assurance Framework. Scope of the engagement: Overseeing a team of technical resources in the fields of architecture, systems engineering, solution design, security, test and evaluation and Integrated Logistics Support (ILS). Plan and manage a suite of deliverables ensuring technical documents and design deliverables as well as associated gate reviews and design approvals are completed according to the project schedule. Ensure traceability of systems specifications to requirements. Ensure technical solution, test, support, and certification plans all meet business and operational requirements and objectives. Design appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Oversee the development of High-Level Designs and Detailed Designs. Identify and evaluate alternative design options and trade-offs. Review design views to address the concerns of the different stakeholders of the architecture and ensure the solution is aligned with both functional and non-functional requirements. Review, verify and improve designs against specifications. Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services. Ongoing progress reporting of task and deliverables to the Project Manager (PM). Collaborating with the PM as part of ongoing project planning, troubleshooting, and risks and issues management. Provide guidance and leadership to achieve robust technical solutions for the Single Information Environment (SIE) integration for AIR7003. Work collaboratively with other projects and the MPI Program Office, Design Authority (DA) and Design Acceptance Authority Representative (DAAR) to ensure technical solutions meet the requirements of the enterprise. Skills and expertise required: AGSVA Clearance TSPV (or NV2 willing to upgrade to TSPV) ITAR compliant Demonstrable experience in designing and documenting software interfaces and interoperability between IT systems . Experience with various architecture styles and able to tailor architectures to specific needs of the project. Previous experience in the management, integration, operation or maintenance of military/strategic ICT based ISREW mission systems. Excellent understanding of Defence projects and the Systems Engineering Life Cycle. Skilled and effective communicator, both spoken and written. Ability to work in a team environment, lead meetings and engage with both business and technical stakeholders. Ability to work in a high tempo environment that can be uncertain and ambiguous at times. Effective planner with efficient time management skills. 5-10 years’ experience in leading a team in the integration, operation and maintenance of military/strategic ICT based mission systems. Desired current industry experience with these toolsets: IBM DOORS AUSDAF2 framework FPS Development Visio Location: The team works across two sites – Brisbane (base location) and Canberra Domestic travel will be required International may be required We are in a position where our client is able to make an informed decision at speed to capture the best available candidates. If you're interested then please submit your resume by hitting the APPLY below. This position was posted by Genesis IT&T - Specialist provider of IT&T Careers & Contract across Australia.
Solution Lead - Genesis IT&T
Genesis IT&T, Queensland, QLD
Solution Lead – 12 month NV2 or TSPV security clearance Defence project Network integration focus An urgent need has arisen to engage the services of an experienced Solution Lead with strategic network integration and design skills. NV2 or TSPV The successful candidate will provide technical strategic direction for the integration into the Australian Defence network and information environment. This involves leading the engineering and solution design team in the delivery of technical artefacts and managing technical assurance through the associated design gate reviews and design approvals in accordance with the Defence ICT Technical Assurance Framework. Scope of the engagement: Overseeing a team of technical resources in the fields of architecture, systems engineering, solution design, security, test and evaluation and Integrated Logistics Support (ILS). Plan and manage a suite of deliverables ensuring technical documents and design deliverables as well as associated gate reviews and design approvals are completed according to the project schedule. Ensure traceability of systems specifications to requirements. Ensure technical solution, test, support, and certification plans all meet business and operational requirements and objectives. Design appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Oversee the development of High-Level Designs and Detailed Designs. Identify and evaluate alternative design options and trade-offs. Review design views to address the concerns of the different stakeholders of the architecture and ensure the solution is aligned with both functional and non-functional requirements. Review, verify and improve designs against specifications. Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services. Ongoing progress reporting of task and deliverables to the Project Manager (PM). Collaborating with the PM as part of ongoing project planning, troubleshooting, and risks and issues management. Provide guidance and leadership to achieve robust technical solutions for the Single Information Environment (SIE) integration for AIR7003. Work collaboratively with other projects and the MPI Program Office, Design Authority (DA) and Design Acceptance Authority Representative (DAAR) to ensure technical solutions meet the requirements of the enterprise. Skills and expertise required: AGSVA Clearance TSPV (or NV2 willing to upgrade to TSPV) ITAR compliant Demonstrable experience in designing and documenting software interfaces and interoperability between IT systems . Experience with various architecture styles and able to tailor architectures to specific needs of the project. Previous experience in the management, integration, operation or maintenance of military/strategic ICT based ISREW mission systems. Excellent understanding of Defence projects and the Systems Engineering Life Cycle. Skilled and effective communicator, both spoken and written. Ability to work in a team environment, lead meetings and engage with both business and technical stakeholders. Ability to work in a high tempo environment that can be uncertain and ambiguous at times. Effective planner with efficient time management skills. 5-10 years’ experience in leading a team in the integration, operation and maintenance of military/strategic ICT based mission systems. Desired current industry experience with these toolsets: IBM DOORS AUSDAF2 framework FPS Development Visio Location: The team works across two sites – Brisbane (base location) and Canberra Domestic travel will be required International may be required We are in a position where our client is able to make an informed decision at speed to capture the best available candidates. If you're interested then please submit your resume by hitting the APPLY below. This position was posted by Genesis IT&T - Specialist provider of IT&T Careers & Contract across Australia.