As an Estates Phones Specialist III within our Mumbai team, you will balance your focus on business results with offering options and finding solutions to help our customers. You will communicate with customers in a metrics-promoten environment, navigate multiple technologies, and demonstrate resiliency and adaptability in a fast-paced environment. You will take ownership of each customer interaction, treating customers with respect and responding with empathy. You will also document customer account activities thoroughly and concisely, and make appropriate decisions on behalf of our customers quickly and effectively. You will be required to abide by all applicable regulatory and department practices and procedures, and have the ability to work independently and in a team environment. You will think critically and exercise independent judgement. We offer a competitive base salary and a wide range of benefits, opportunities for professional growth and advancement, and a high energy work environment with trained, coached, focused, and promote employees. We respect and value diversity, integrity, and teamwork.Job responsibilities:Successful Account Specialist- Balance their focus on business results with offering options and finding solutions to help our customer- Are very comfortable communicating with customers in a metrics-promoten environment- Are able to navigate multiple technologies while staying engaged our customer- Demonstrate resiliency, and extreme adaptability in a fast-paced environment- Possess strong customer focus with the ability to have detailed conversations with our customer- Take ownership of each customer interaction while treating customers with respect and responding with empathy- Document customer account activities thoroughly and concisely- Demonstrates personal excellence including punctuality, integrity, and accountability- Approach problems logically and with good judgment to ensure the appropriate customer outcome- Make appropriate decisions on behalf of our customers quickly and effectively- Effectively prioritize work to ensure efficiency- Are required to abide by all applicable regulatory and department practices and procedure- Have the ability to work independently and in a team environment- Think critically and exercise independent judgement.Required qualifications, capabilities and skills: High School diploma/GED required Must be willing to work in an environment that requires 100% phone-based customer interaction Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferredAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/12/2024 10:27 PM