The Senior Team Member is responsible for processing and/or approving loan transactions associated with various supported market segments. Job SummaryAs a Senior Team Member in Loan Servicing, you will be responsible for processing and/or approving loan transactions associated with various supported market segments. This role provides an opportunity to work in a high-pressure environment, requiring strong verbal and written communication skills, a client-focused mindset, and the ability to multitask effectively. You will be instrumental in booking new loans, completing transactions on existing loans, and providing exceptional customer service.Job Responsibilities Booking new loans and completing transactions on existing loans Reviewing and processing various forms of monetary related transactions on the applicable commercial loan systems. Completing transactions and transferring funds to internal general ledger or DDA accounts Process transactions for customer relationships using the ACBS, Loan IQ, Servicing Express, VLS loan systems, Track Incoming Customer's Requests Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market and credit partners. (Ability to calculate interest and fee accruals for billing is required for this role.) Miscellaneous debits and credits as they relate to loan funding. Research detailed requests from our line of business partners related to processed transactions. Resolves transaction exceptions or rejects, Participating in project and working groups as required Responsible for meeting service level expectations in addition to team individual productivity and quality goals, Other duties as assignedRequired Qualifications, Skills and Capabilities Bachelor's degree plus atleast 1 year of loan servicing and customer service experience or equivalent is required Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment. Strong client focus mind-set with proficiency in consulting/advising clients, answering inquiries and providing information, and effectively managing difficult conversations. Demonstrated focus on ownership, follow-up, and relationship management. Ability to multitask Excellent prioritization and time management skills, Attention to detail Strong PC navigation skills; proficient in Microsoft Office suite (i.e. Excel, Word, Outlook, etc.). About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamCommercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/23/2024 10:20 PM