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Estates Phones Specialist III - Mumbai
JPMorgan Chase, Mumbai, Any, India
As an Estates Phones Specialist III within our Mumbai team, you will balance your focus on business results with offering options and finding solutions to help our customers. You will communicate with customers in a metrics-promoten environment, navigate multiple technologies, and demonstrate resiliency and adaptability in a fast-paced environment. You will take ownership of each customer interaction, treating customers with respect and responding with empathy. You will also document customer account activities thoroughly and concisely, and make appropriate decisions on behalf of our customers quickly and effectively. You will be required to abide by all applicable regulatory and department practices and procedures, and have the ability to work independently and in a team environment. You will think critically and exercise independent judgement. We offer a competitive base salary and a wide range of benefits, opportunities for professional growth and advancement, and a high energy work environment with trained, coached, focused, and promote employees. We respect and value diversity, integrity, and teamwork.Job responsibilities:Successful Account Specialist- Balance their focus on business results with offering options and finding solutions to help our customer- Are very comfortable communicating with customers in a metrics-promoten environment- Are able to navigate multiple technologies while staying engaged our customer- Demonstrate resiliency, and extreme adaptability in a fast-paced environment- Possess strong customer focus with the ability to have detailed conversations with our customer- Take ownership of each customer interaction while treating customers with respect and responding with empathy- Document customer account activities thoroughly and concisely- Demonstrates personal excellence including punctuality, integrity, and accountability- Approach problems logically and with good judgment to ensure the appropriate customer outcome- Make appropriate decisions on behalf of our customers quickly and effectively- Effectively prioritize work to ensure efficiency- Are required to abide by all applicable regulatory and department practices and procedure- Have the ability to work independently and in a team environment- Think critically and exercise independent judgement.Required qualifications, capabilities and skills: High School diploma/GED required Must be willing to work in an environment that requires 100% phone-based customer interaction Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferredAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/12/2024 10:27 PM
Incremental Implementation Treasury Services - Team Leader
JPMorgan Chase, Bengaluru, Any, India
Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The firm's broad platform positions CB to deliver extensive product capabilities - lending, treasury services (TS), investment banking, and asset management - to meet our clients' domestic and international financial needs.The Incremental Implementation Team (IIT) is a group responsible for driving and coordinating all aspects treasury service products setup and cash management services including working with key internal partners to ensure a best in class experience for clients. The IIT group is seeking an Implementation Specialist that will work closely with our business partners and be responsible for coordinating all aspects of treasury and cash management set ups. The Implementation Specialist will handle a high volume of simultaneous requests.Core Responsibilities: Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements Exhibit ownership of implementation process and client satisfaction Ownership of internal communication and status updates Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution Demonstrate creative problem solving and solid judgment/decision making Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements Diligent awareness of risks in processes and reporting them in a timely manner Ownership, escalation and resolution of risk issues when they occur in a timely manner Manage activities with internal clients and business partners Recording observations & escalate wherever necessary Identifying items which needs Remediation & Amendments. Identifying gaps/exceptions and recommending possible solutions. Reporting/MIS Project Management.Required Qualifications: Graduates with minimum of 5 years of experience. Demonstrated problem solving ability through interaction with internal and business partners Exceptional verbal and written communications skills. Ability to independently manage conflict and mobilize internal resources to resolve issues Strong interpersonal and relationship building skills Excellent logical, analytical skills and attention to detail Knowledge of Microsoft Suite of products Aptitude to work with numbers and deadlines. Proactive approach Knowledge of TS & CB Products and Operations will be an added advantage. Ability to grasp/learn new products/audits which are currently not in scope.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamCommercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:25 PM