Overview of salaries statistics of the profession "Case Administrator in Australia"

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be nigh shift-AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. • Write sample code, client libraries, and contribute to Open Source projects. • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community • Resolve customer service issues and skillfully manage complex customer service problems. • Manage customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Assist with the design and delivery of product and other technical training. • Review support cases for technical and troubleshooting accuracy. • Define and describe technical best practices. • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. • Complete assigned project responsibilities. • Meet the monthly goals on KPIs such as CSAT, Productivity. Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience. • Lightning Experience - Lighting Web Components & Aura • Modern Javascript • Apex(Synchronous and Asynchronous) • Integration - REST/SOAP/Bulk API • Debugging/Troubleshooting Errors • Visualforce • Sites/Communities/ Force.com • SOQL/SOSL • Deployment- Metadata API/ANT Migration tool/CLI • Flows/Process Builder • Authentication, SSO/Auth Provider • Event driven architecture - Platform Events, Streaming API, Change data capture • Field Service Lightning (FSL) • Mobile Dev • Excellent written and verbal communication skills • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. • Understanding of database concepts and data management (RDBMS) and SQL Experience/Skills Desired: • Previous experience with Salesforce.com CRM and its technologies. • Experience as a committer in an Open Source project is a plus. • Salesforce.com Certified Administrator (ADM201 Certified) • Salesforce.com Certified Advanced Administrator (ADM211 Certified) • Salesforce.com Certified Developer (DEV401 Certified) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities:- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Write sample code, client libraries, and contribute to Open Source projects.• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community• Resolve customer service issues and skillfully manage complex customer service problems.• Manage customers' expectations and experience in a way that results in high customer satisfaction.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Assist with the design and delivery of product and other technical training.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.• Complete assigned project responsibilities.• Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required:BTech/BS degree in a technical field preferred with a strong academic record.2 to 8 years engineering / programming work experience.• Lightning Experience - Lighting Web Components & Aura• Modern Javascript• Apex(Synchronous and Asynchronous)• Integration - REST/SOAP/Bulk API• Debugging/Troubleshooting Errors• Visualforce• Sites/Communities/ Force.com • SOQL/SOSL• Deployment- Metadata API/ANT Migration tool/CLI• Flows/Process Builder• Authentication, SSO/Auth Provider• Event driven architecture - Platform Events, Streaming API, Change data capture• Field Service Lightning (FSL)• Mobile Dev• Excellent written and verbal communication skills• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.• Understanding of database concepts and data management (RDBMS) and SQLExperience/Skills Desired:• Previous experience with Salesforce.com CRM and its technologies.• Experience as a committer in an Open Source project is a plus.• Salesforce.com Certified Administrator (ADM201 Certified)• Salesforce.com Certified Advanced Administrator (ADM211 Certified)• Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/16/2024 03:14 PM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of customer service experienceDESCRIPTIONThis is a contractual role for 12 monthsAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate• Critically assess and adjust the case management plan to an employee's changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - KA | Virtual Location - MH | Virtual Location - PB | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- • Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- • Ability to apply critical thinking and identify issues for problem solving- • Ability to build strong relationships and influence others while working in a cross functional environment- • Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- • Experience working multiple projects or cases independently in environment with changing priorities- • Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Salary: . Date posted: 04/16/2024 10:20 PM

Seeking product development associate to help strategically transform onboarding platform and tools through a data driven approach.As a team member on the Securities Services Onboarding Product Development team you will an integral part of developing and delivering the vision and strategic roadmap for the On-boarding Transformation.Development of data driven tools and processes for simplification, standardization and optimization across People, Products, Process and Systems in support of on-boarding for the breadth of the Securities Services products is key focus area for the group. As a product development associate you will spend you day-to-day leading the delivery of projects aligned to the end-to-end onboarding for Securities Services products & services strategic roadmap. As a product development onboarding associate, you will work closely on implementing data strategy with Client Onboarding teams, Middle Office teams, Product Development, Data Architects, and various Technology teams to execute and ensure delivery of projects according to agreed timelines and budget. The candidate must demonstrate business leadership and technical skills to learn/understand the technology infrastructure. This role will identify opportunities to improve efficiency and will communicate clearly at all levels, engaging with senior stakeholders for strategic direction. Job Responsibilities: Define complex business data requirements in a simplified manner Help develop strategic vision and solutions for end-to-end onboarding platforms in collaboration with firm wide teams, and Securities Services teams with a sharp focus on business benefits, client service, and controls Owning end to end of the product & process, and the ability to interpret how alternative courses of action impact downstream processes and groups. Interact with all levels of management and operations to review, understand, document, and communicate objectives, business/program needs, risks, constraints and issues. Document traceability of requirements to business objectives - ensure that all requirements are all in support of the business case. Prepare business requirements, review functional requirements, monitor system development/ implementation, User Acceptance testing, production deployment and roll-out, in alignment with business priorities, ensuring product is delivered on time and on budget. Supporting operations team in defining operational processes to support the product. Identifying and manage risks/issues; create solutions to address limitations while minimizing time to market and minimizing control/operational risk. Required qualifications, capabilities and skills : Experience within a financial services product development or onboarding-focused operations or technology role with a strong focus on business analysis and change management. Adept at stakeholder management and demonstrated ability to engage with diverse set of stakeholders. Energetic self-starter that takes initiative and has demonstrated effectiveness working independently and in multi-disciplinary team with the ability to communicate clearly and confidently and influence senior stakeholders. Problem solving skills - demonstrated ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions aligned with strategic goals with a risk and controls mindset Strong data analytics - advanced ability to analyze and interpret data, identify themes, strengths and opportunities and rationalize data to deliver meaningful and commercial metrics for all projects. Strong MS Office skills - Excel, Share Point, Access, Word, Visio and PowerPoint. Strong time management skills, with an ability to multitask and work under pressure and engage with colleagues across regions and time zones. Preferred qualifications, capabilities and skills: Prior experience in client-facing onboarding or product development role within Custody and Fund Services is highly preferred. Prior experience in Securities Services business areas will be highly preferred. About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.J.P. Morgan delivers investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. Teams support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Clients include asset and fund managers, asset owners, banks and broker-dealers, hedge funds and alternative investors, and insurance companies.Salary: . Date posted: 04/03/2024 10:24 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Digital Aviation Solutions (DAS) is currently looking for a Technical Sales Lead to join a dynamic enterprise software selling team for our global customer base in our Commercial Aviation group. This role will be based in Brisbane, Australia.As the Technical Sales Lead, you will work closely with Sales Directors and Service leads to grow account relationships and lifetime value. You will bring a breadth of knowledge about DAS IT architecture, cloud strategy, information security practices, integration approach and data privacy methods. You can clearly articulate how these practices enhance the value proposition of our products and services to prospective customers. Working alongside the Sales Directors and Services Leaders, you will play an integral role in driving the sales strategy, engaging with key stakeholders including customer CIOs, CTOs CISOs, and VPs in the IT department. Position Responsibilities: Collaborate with Sales Directors and Services Leads in a "team of three" to strengthen relationships and grow key accounts by setting account plans and strategies, pursuing opportunities, and marshalling the resources across the organization to carry out complex enterprise sales.Provides enterprise-level technical expertise throughout the sales cycle, and coordinates support when specific solution expertise or demo support is needed. May conduct high-level solution demonstrationsEstablish and maintain long term relationships with Customers IT departments, gaining insights into their IT policies and strategies.During sales campaigns, lead the technical discovery process with customer counterparts to understand system, security, data privacy, architecture, and integration requirements for implementation.Lead the technical aspects of the business case that will be included in the DAS proposal to address key issues raised by the customer technical leads.Define and execute the technical aspects of the solution transition plan after signed contact, shifting ongoing technical responsibility to DAS Delivery and Customer Success.Ensure full alignment with DAS enterprise architecture strategies, aligning customer commitments to solution implementations.Provide Voice of Customer (VoC) to the DAS architect group and software development leadership to ensure that customer IT requirements (IT architecture, cloud, information security, integration, data privacy, etc.) are being met by DAS offerings.Participate as directed in thought leadership and other C-level engagement and vision workshops.Participate in tradeshows and other company and industry events as directed.This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): 12+ years of experience with complex IT/technical customer facing work12+ years of enterprise architecture experience, including but not limited to cloud architecture, security, data privacy, integration, and deployment•5+ years of experience working with customers C-suite or VP levelComplex software integration experience (e.g. 24x7 day of operations solutions)Broad understanding of IT trends, emerging technologies and IT best practices.Demonstrated experience and comfort level engaging with key customer stakeholders from the CIO to end users.Motivated self-starter who can work independently and has demonstrated ability to collaborate with stakeholders such as sales, success, product management, and senior leaders.Creative problem solving and experience with Value Based Selling.Excellent communication, storytelling, and presentation skillsExperience with CRM platforms and other third-party SaaS sales/mar-comm technology.Negotiation and closing skills Preferred Qualifications (Desired Skills/Experience): Bachelor's degree or higher in a relevant field (e.g., engineering, business, technology).Knowledge of Boeing Digital Aviation portfolio and services.Commercial aviation experience within Flight and/or Tech OpTypical Education/Experience: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 14 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master and 12 or more years related work experience, 18 years related work experience, etc.) Relocation :Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/03/2024 03:56 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be nigh shift-AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. • Write sample code, client libraries, and contribute to Open Source projects. • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community • Resolve customer service issues and skillfully manage complex customer service problems. • Manage customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Assist with the design and delivery of product and other technical training. • Review support cases for technical and troubleshooting accuracy. • Define and describe technical best practices. • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. • Complete assigned project responsibilities. • Meet the monthly goals on KPIs such as CSAT, Productivity. Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience. • Lightning Experience - Lighting Web Components & Aura • Modern Javascript • Apex(Synchronous and Asynchronous) • Integration - REST/SOAP/Bulk API • Debugging/Troubleshooting Errors • Visualforce • Sites/Communities/ Force.com • SOQL/SOSL • Deployment- Metadata API/ANT Migration tool/CLI • Flows/Process Builder • Authentication, SSO/Auth Provider • Event driven architecture - Platform Events, Streaming API, Change data capture • Field Service Lightning (FSL) • Mobile Dev • Excellent written and verbal communication skills • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. • Understanding of database concepts and data management (RDBMS) and SQL Experience/Skills Desired: • Previous experience with Salesforce.com CRM and its technologies. • Experience as a committer in an Open Source project is a plus. • Salesforce.com Certified Administrator (ADM201 Certified) • Salesforce.com Certified Advanced Administrator (ADM211 Certified) • Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

BASIC QUALIFICATIONS- 2+ years of HR experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level- 5-7 years overall experience- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards- Experience in a call center, distribution center, or manufacturing environment- Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"- Solutions-focused and comfortable working in an environment which demands strong deliverables- Bias for action, stellar work ethic, and desire to achieve excellence- Proven ability to handle confidential information and escalate issues when appropriateDESCRIPTIONWe are looking for a dynamic, organized, self-starter who thrives on leading teams, diving deep into the details, can make impartial decisions based on facts, and support employees through their Amazon journey. If this sounds like you, then join the Departures Team as a Group Manager. We are searching for an Appeals Group Manager to ensure proper and consistent treatment of employees, focusing on a positive associate experience in all steps along the way.This position will be responsible for leading a team of Appeals Administrators, ensuring processes are executed properly. This role will maintain a strong partnership with key stakeholders to resolve issues, identify gaps, and help to maintain HR standard work. This position will lead strategic projects within the Appeals Team, leveraging resources from cross-functional teams to deliver results.To be successful in this role, the ideal candidate comes with prior Amazon HR and management experience, has strong communication and interpersonal skills. The ideal candidate must be organized, have the ability to manage competing tasks, and is capable of working in a fast-paced environment. The candidate must operate with significant autonomy in this role. The candidate understands business priorities and translates them into the highest impact work. The candidate will help business leaders look around corners with data-driven recommendations that improve field application of policy, associate retention, contribute to process enhancements, improve training materials, and improve the overall employee experience.Key job responsibilities• Coaching and Knowledge Building: Be effective at coaching and giving feedback to direct reports to help develop talent and support career development. Identify training and upskilling within respective team. Analyze workflow data and translate findings into additional training, as needed.• Decision Making: Perform complex work that requires independent research and interpretation of processes and policy from both internal and external sources in ambiguous circumstances. Ability to prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment.• Problem solving: Partner with stakeholders to quickly resolve escalations, track defects, document and share best practices to drive improvements. Respond to escalations, providing root cause analysis and implement solutions. Develop remediation plan and drive to resolution.• Data analysis: Analyze data to create business cases, influence policy and drive enhancements. May also include presentation of policy and process changes to senior level leadership. Analyze results and remove roadblocks for peers/team.• Continuous improvement: Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development of Specialists and other internal customers across PXT and Operations.• Expertise: Acts as a subject matter expert for customers, team and vendors. Knows and works with outside sources to develop interpretations and solutions for complex issues. Has deep knowledge in process, with the ability to understand and complete process workload when necessary.• Customer service: Interface with various levels of the organization to identify and resolve both internal and external gaps. Respond quickly and accurately to questions from team, internal business partners, and customers including high level leadership teams. • Workflow and Escalation Management: Manage process workflows for a team of Appeals Advisors. Ensure that services are delivered to sites in a timely and defect-free manner - monitor against service level agreements. Respond to and resolve all escalations for assigned region. • Shift management: Provide training and guidance to team to deliver an excellent experience for our customers. Manage workflow and coordinate with other Appeals Team Managers to ensure seamless handoffs and an even distribution of tasks. We are open to hiring candidates to work out of one of the following locations:Virtual Location - INDPREFERRED QUALIFICATIONS- 5+ years of HR Generalist or HR Specialist in a corporate environment experience- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience- Master's Degree or MBA in HRM or other specialized training in labor/ employee relations- Experience with the Amazon Appeals process- Experience with Case Management- Evidence of career development and/ or evidence of superior performance in previous roles- Experience supporting hourly employee client groups with employee populations of 2,000+Salary: . Date posted: 04/06/2024 10:01 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce: Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities About Customer Success Group at Salesforce: Salesforce's worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to establish relationships, learn about their businesses, and drive value-based results. Our motto for our customers is "Your Success is our Success" About the Position: The CSG Success Architect role is a domain expert (SME) within our Core Clouds (Sales/Service/Platform) product portfolio. We are looking for a passionate technical expert to help ensure technical success and achieve value while engaging with our portfolio of selected Salesforce customers. Success Architects (SAs) provide proactive and reactive Architecture, Technology Strategy & Thought Leadership, and Product Technical expertise. SAs deliver customer engagements to help maximise customer success and adoption as well as minimize attrition risk. They partner with key stakeholders & C-Level Executives at our largest, most complex customers and build a network and community of customers delivering technical thought leadership and guidance. This is an IC (Individual contributor) role. In this highly visible role, you will take ownership of critical engagements, manage client expectations, and negotiate solutions to complex scenarios with multiple parties and agendas. You will influence customer perception and acceptance of change and innovation, proactively manage risk areas and escalations, and engage customer, partner, and executive resources effectively. Responsibilities: Establish Trusted Advisor status with Business and Technology partners, drive the creation of application and architectural design documents that leverage Salesforce best practices Review and course-correcting project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward. Run workshops, develop and present options based on technology and feasibility trade-offs in order to meet a customer's objectives Develop technical solution recommendations using Salesforce technology for complex customer use cases that align with the business value the customer is trying to achieve. Lead formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and reference architectures Provide ad hoc subject matter expertise as warranted via customer needs and business demands including but to limited to practice operations, pre-sales support, field assistance, etc. Establish a mutually beneficial relationship with product owners and stakeholders Collaborate with external teams to ensure the roadmap and technical architecture alignment; Customer & technical advocate and liaison to R&DHelp business owners translate and implement real-world needs into practical, state-of-the-art (Showcase), Salesforce technology-driven solutions.Conduct solutions presentations and guide customers and partners toward a best-practice solution design Proactively identify and analyze issues/obstacles to determine and recommend appropriate courses of action Be an effective presenter to both implementation teams, as well as command the attention of C levels, and business users, and earn their trust through style and conversationWorks closely with various stakeholders to develop action plans that customers can follow to resolve challenges involving the Salesforce Marketing Cloud platform.Bring technical insights into the pre-sales cycle to ensure that the success readiness for the customer is guaranteed by engaging with the partner and customer, together with sales around stage 7 of the sales cycleEstablish mutually beneficial relationships with product owners and stakeholders. Collaborate with the Technology, Marketing & Product organization, and Customers to support the early adopter program.Be a voice of the customer, champion, and provide insight to TMP on future release needs and challengesIdentify risks to the platform or individual initiatives that they are engaged with and help develop risk mitigations. Help us refine and improve by identifying, creating, and enhancing internal processes and methodologies based on recurring customer feedback and evolving industry standards Scope, define, and w ork collaboratively and dynamically across multiple engagements at a time Experience/Skills Required: 5+ years experience in one of the below Working in a Salesforce customer team, administering/developing Salesforce technologies Customer-facing Salesforce consulting/implementation/advisory experience with more than one industry (FINS, RCG, HLS, Public Sector) Expert in the assessment of business objectives, formulating solution options, and driving stakeholder supportComplex implementation experience with focus area productsThorough understanding of the fundamentals of Salesforce products and how our customers use the platform to manage their business.Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong aptitude for communicating complex business and technical concepts using visualization and modeling aids. Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns). Ability to conceptualize and develop visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude. Determine which Salesforce and third-party technologies to leverage in the customer's architecture landscape, based on product knowledge, industry experience, industry-standard EA frameworks, and Salesforce Technical Architecture methodologies. Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation. A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices.Strong presentation skills. Able to effectively present and defend points of view to a variety of audiences.Aptitude both for analysing technical concepts and translating them into business terms, and for mapping business requirements to technical featuresAbility to work independently and be a self-starter, prioritize, multitask, and perform effectively under pressure.Note: this job requires occasional travel (expected average less than 25%), variable Experience/Skills Desirable: experience in Salesforce development (Apex, flows, lightning web components/Aura)Salesforce Advanced Administrator certificationSalesforce Application Architect certifiedSalesforce System Architect certified Technical Skills (Mandatory): BA/BS Degree (or equivalent) Salesforce certified administratorSalesforce Platform App Builder certificationSalesforce Certified sales cloud consultant or certified service cloud consultant Strong understanding of and ability to discuss cloud architecture and principles of modern platforms including multi-tenancy, multi-tiered infrastructure, etc. Experience with key areas of enterprise application integration technologies as well as common EA topics such as single sign-on, person-based journeys, process orchestration, master data management, analytics and insights, artificial intelligence, etc. Deep technical knowledge of Salesforce products and platform - features, capabilities, best practices, and how to deploy, including knowledge of the Salesforce ecosystem Strong understanding of software development and delivery processes (DevOps), preferably in a Salesforce environment Experience dealing with large-scale, technologically complex accounts, which are constantly challenging product capabilities Ability to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level Good understanding of security processes, standards & issues involved in multi-tier cloud or hybrid applications Familiar with Industry or vertical solutions a plus Familiar with principles of network, application, and information security Please apply online to be considered for this position. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities:- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Write sample code, client libraries, and contribute to Open Source projects.• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community• Resolve customer service issues and skillfully manage complex customer service problems.• Manage customers' expectations and experience in a way that results in high customer satisfaction.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Assist with the design and delivery of product and other technical training.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.• Complete assigned project responsibilities.• Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required:BTech/BS degree in a technical field preferred with a strong academic record.2 to 8 years engineering / programming work experience.• Lightning Experience - Lighting Web Components & Aura• Modern Javascript• Apex(Synchronous and Asynchronous)• Integration - REST/SOAP/Bulk API• Debugging/Troubleshooting Errors• Visualforce• Sites/Communities/ Force.com • SOQL/SOSL• Deployment- Metadata API/ANT Migration tool/CLI• Flows/Process Builder• Authentication, SSO/Auth Provider• Event driven architecture - Platform Events, Streaming API, Change data capture• Field Service Lightning (FSL)• Mobile Dev• Excellent written and verbal communication skills• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.• Understanding of database concepts and data management (RDBMS) and SQLExperience/Skills Desired:• Previous experience with Salesforce.com CRM and its technologies.• Experience as a committer in an Open Source project is a plus.• Salesforce.com Certified Administrator (ADM201 Certified)• Salesforce.com Certified Advanced Administrator (ADM211 Certified)• Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/06/2024 03:15 PM

BASIC QUALIFICATIONS- 2+ years of HR experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level- 5-7 years overall experience- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards- Experience in a call center, distribution center, or manufacturing environment- Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"- Solutions-focused and comfortable working in an environment which demands strong deliverables- Bias for action, stellar work ethic, and desire to achieve excellence- Proven ability to handle confidential information and escalate issues when appropriateDESCRIPTIONWe are looking for a dynamic, organized, self-starter who thrives on leading teams, diving deep into the details, can make impartial decisions based on facts, and support employees through their Amazon journey. If this sounds like you, then join the Departures Team as a Group Manager. We are searching for an Appeals Group Manager to ensure proper and consistent treatment of employees, focusing on a positive associate experience in all steps along the way.This position will be responsible for leading a team of Appeals Administrators, ensuring processes are executed properly. This role will maintain a strong partnership with key stakeholders to resolve issues, identify gaps, and help to maintain HR standard work. This position will lead strategic projects within the Appeals Team, leveraging resources from cross-functional teams to deliver results.To be successful in this role, the ideal candidate comes with prior Amazon HR and management experience, has strong communication and interpersonal skills. The ideal candidate must be organized, have the ability to manage competing tasks, and is capable of working in a fast-paced environment. The candidate must operate with significant autonomy in this role. The candidate understands business priorities and translates them into the highest impact work. The candidate will help business leaders look around corners with data-driven recommendations that improve field application of policy, associate retention, contribute to process enhancements, improve training materials, and improve the overall employee experience.Key job responsibilities• Coaching and Knowledge Building: Be effective at coaching and giving feedback to direct reports to help develop talent and support career development. Identify training and upskilling within respective team. Analyze workflow data and translate findings into additional training, as needed.• Decision Making: Perform complex work that requires independent research and interpretation of processes and policy from both internal and external sources in ambiguous circumstances. Ability to prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment.• Problem solving: Partner with stakeholders to quickly resolve escalations, track defects, document and share best practices to drive improvements. Respond to escalations, providing root cause analysis and implement solutions. Develop remediation plan and drive to resolution.• Data analysis: Analyze data to create business cases, influence policy and drive enhancements. May also include presentation of policy and process changes to senior level leadership. Analyze results and remove roadblocks for peers/team.• Continuous improvement: Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development of Specialists and other internal customers across PXT and Operations.• Expertise: Acts as a subject matter expert for customers, team and vendors. Knows and works with outside sources to develop interpretations and solutions for complex issues. Has deep knowledge in process, with the ability to understand and complete process workload when necessary.• Customer service: Interface with various levels of the organization to identify and resolve both internal and external gaps. Respond quickly and accurately to questions from team, internal business partners, and customers including high level leadership teams. • Workflow and Escalation Management: Manage process workflows for a team of Appeals Advisors. Ensure that services are delivered to sites in a timely and defect-free manner - monitor against service level agreements. Respond to and resolve all escalations for assigned region. • Shift management: Provide training and guidance to team to deliver an excellent experience for our customers. Manage workflow and coordinate with other Appeals Team Managers to ensure seamless handoffs and an even distribution of tasks. We are open to hiring candidates to work out of one of the following locations:Virtual Location - INDPREFERRED QUALIFICATIONS- 5+ years of HR Generalist or HR Specialist in a corporate environment experience- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience- Master's Degree or MBA in HRM or other specialized training in labor/ employee relations- Experience with the Amazon Appeals process- Experience with Case Management- Evidence of career development and/ or evidence of superior performance in previous roles- Experience supporting hourly employee client groups with employee populations of 2,000+Salary: . Date posted: 04/10/2024 10:41 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce: Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities About Customer Success Group at Salesforce: Salesforce's worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to establish relationships, learn about their businesses, and drive value-based results. Our motto for our customers is "Your Success is our Success" About the Position: The CSG Success Architect role is a domain expert (SME) within our Industry Clouds product portfolio. We are looking for a passionate technical expert to help ensure technical success and achieve value while engaging with our portfolio of selected Salesforce customers. Success Architects (SAs) provide proactive and reactive Architecture, Technology Strategy & Thought Leadership, and Product Technical expertise. SAs deliver customer engagements to help maximize customer success and adoption as well as minimize attrition risk. They partner with key stakeholders & C-Level Executives at our largest, most complex customers and build a network and community of customers delivering technical thought leadership and guidance. This is an IC (Individual contributor) role. In this highly visible role, you will take ownership of critical engagements, manage client expectations, and negotiate solutions to complex scenarios with multiple parties and agendas. You will influence customer perception and acceptance of change and innovation, proactively manage risk areas and escalations, and engage customer, partner, and executive resources effectively. Responsibilities: Establish Trusted Advisor status with Business and Technology partners, drive the creation of application and architectural design documents that leverage Salesforce best practices Review and course-correcting project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward. Run workshops, develop and present options based on technology and feasibility trade-offs in order to meet a customer's objectives Develop technical solution recommendations using Salesforce technology for complex customer use cases that align with the business value the customer is trying to achieve. Lead formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and reference architectures Provide ad hoc subject matter expertise as warranted via customer needs and business demands including but to limited to practice operations, pre-sales support, field assistance, etc. Establish a mutually beneficial relationship with product owners and stakeholders Collaborate with external teams to ensure the roadmap and technical architecture alignment; Customer & technical advocate and liaison to R&DHelp business owners translate and implement real-world needs into practical, state-of-the-art (Showcase), Salesforce technology-driven solutions.Conduct solutions presentations and guide customers and partners toward a best-practice solution design Proactively identify and analyze issues/obstacles to determine and recommend appropriate courses of action Be an effective presenter to both implementation teams, as well as command the attention of C levels, and business users, and earn their trust through style and conversationWorks closely with various stakeholders to develop action plans that customers can follow to resolve challenges involving the Salesforce Core Cloud platform.Bring technical insights into the pre-sales cycle to ensure that the success readiness for the customer is guaranteed by engaging with the partner and customer, together with sales around stage 7 of the sales cycleEstablish mutually beneficial relationships with product owners and stakeholders. Collaborate with the Technology, Marketing & Product organization, and Customers to support the early adopter program.Be a voice of the customer, champion, and provide insight to TMP on future release needs and challengesIdentify risks to the platform or individual initiatives that they are engaged with and help develop risk mitigations. Help us refine and improve by identifying, creating, and enhancing internal processes and methodologies based on recurring customer feedback and evolving industry standards Scope, define, and w ork collaboratively and dynamically across multiple engagements at a time Experience/Skills Required: 2+ years of experience with one or more of the following industry products: Communication, Media, Energy, Consumer Goods, Scheduler, Industries Common Layer (BRE, OmniStudio, DPE, ISE, others). Experience with other industry clouds including but not limited to Health Cloud, Public Sector Solutions, Financial Services, Manufacturing, Automotive, and Loyalty will be considered. 5+ years experience in one of the below Working in a Salesforce customer team, administering/developing Salesforce technologies Customer-facing Salesforce consulting/implementation/advisory experience with more than one industry (CME, FINS, RCG, HLS, Public Sector) Expert in the assessment of business objectives, formulating solution options, and driving stakeholder supportComplex implementation experience with focus area productsThorough understanding of the fundamentals of Salesforce products and how our customers use the platform to manage their business.Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong aptitude for communicating complex business and technical concepts using visualization and modeling aids. Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns). Ability to conceptualize and develop visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude. Determine which Salesforce and third-party technologies to leverage in the customer's architecture landscape, based upon product knowledge, industry experience, industry-standard EA frameworks, and Salesforce Technical Architecture methodologies. Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation. A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices.Strong presentation skills. Able to effectively present and defend points of view to a variety of audiences.Aptitude both for analysing technical concepts and translating them into business terms, and for mapping business requirements to technical featuresAbility to work independently and be a self-starter, prioritize, multitask, and perform effectively under pressure.Note: this job requires occasional travel (expected average less than 25%), variable Experience/Skills Desirable: Experience in Salesforce development (Apex, flows, lightning web components/Aura)Salesforce Advanced Administrator certificationSalesforce Application Architect certifiedSalesforce System Architect certifiedSalesforce OmniStudio DeveloperSalesforce Communications Cloud Consultant Technical Skills (Mandatory): BA/BS Degree (or equivalent) Salesforce certified administratorSalesforce Platform App Builder certificationSalesforce Certified sales cloud consultant or certified service cloud consultant Strong understanding of and ability to discuss cloud architecture and principles of modern platforms including multi-tenancy, multi-tiered infrastructure, etc. Experience with key areas of enterprise application integration technologies as well as common EA topics such as single sign-on, person-based journeys, process orchestration, master data management, analytics and insights, artificial intelligence, etc. Deep technical knowledge of Salesforce products and platform - features, capabilities, best practices, and how to deploy, including knowledge of the Salesforce ecosystem Strong understanding of software development and delivery processes (DevOps), preferably in a Salesforce environment Experience dealing with large-scale, technologically complex accounts, which are constantly challenging product capabilities Ability to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level Good understanding of security processes, standards & issues involved in multi-tier cloud or hybrid applications Familiar with principles of network, application and information security Please apply online to be considered for this position. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

Who we are: CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.  Why work with us are: You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.Who you are: The Regional Director of Operations, PACRIM SOUTH has overall business management responsibility for a set of CIEE Centers in the PACRIM SOUTH region, requiring the delivery of high-quality programming, logistics, and related services all while attending to the safety and security of the student experience. This position currently oversees CIEE operations in Taiwan, Singapore, Australia, and New Zealand. The Regional Director of Operations (RDO) oversees the management and administration of CIEE Centers that support U.S. college and high school study abroad programs as well as faculty-led, internship, and other special programs. The RDO achieves objectives through the supervision and management of international staff as well as through strong collaboration with all business units at CIEE that directly impact successful delivery – Health, Safety and Security, Academic Affairs, Enrollment, Institutional Relations, High School Abroad, Custom and Faculty-Led Programs, Finance, Marketing, Human Resources, Information Technology, and Participant Services. The RDO plays a key role in the overall management of CIEE Centers while contributing to all key areas of business and financial management, as well as program development and strategic planning. This position requires the use of superior judgment and the ability to make key decisions relative to policy, timing, and implementation in all areas of responsibility. What you'll do:  1) Administrative, Program and Staff ManagementManage effective and expedient response to all health, safety, and security incidents.Oversee the development and delivery of high-quality programs, including but not limited to academic excellence, co-curricular program components such as cultural and community engagement activities, housing, and student services. Maintain overall responsibility for staff; including hiring, developing, and retaining staff to maintain a productive and positive work environment in compliance with local employment laws and CIEE employment policies and procedures. Provide day-to-day management of center directors, including setting expectations, managing performance, recordkeeping, and ensuring staff have the resources and tools to succeed. Work closely with center directors to negotiate agreements/maintain relationships with host institutions in each location.Participate in program development as directed. Manage IT infrastructure needs, including ensuring center equipment meets CIEE standards. Ensure on-time and accurate staff completion of deliverables throughout the year, including program quality reports, syllabi submission, marketing input, and a range of administrative tasks. 2) Student Experience and Health, Safety and Security Manage effective and expedient response to all health, safety, and security incidents. Ensure that all center teams are adhering to CIEE policies and procedures on reporting of incidents, testing emergency communication systems, submitting annual reports on Emergency Response, Sexual Assault Guidelines, and the like. Work closely with CIEE management team and staff on monitoring and mitigation of local risks, including possible political disruptions and natural disasters. Review student evaluations and make recommendations to mitigate risks posed to your region's students with the Health, Safety, and Security team. Manage high-level interaction with parents and administrators as necessary.3) Financial Management and Legal Compliance Develop annual program budgets in consultation with center directors and CIEE management team and monitor center financial performance.In conjunction with the Finance Department, oversee financial control protocols and train staff on financial systems.Coordinate and lead ongoing management of CIEE legal entities in each location and determine the best legal structure for existing and new operations.Lead overall legalization efforts in locations in which a new or different legal entity structure is required.Ensure that all required financial reporting is accomplished by established deadlines.Maintain all documentation related to program facilities and equipment, including current leases for all facilities.Collect and review annual program and term reports and follow up.4) Other Ensure the CIEE brand is well-represented at sites and all regional programs are well-represented in CIEE marketing materialsPerform other duties as assigned.What you'll bring: Readiness to grow and develop yourself, our client group, and our CompanyMaster’s degree with a minimum of eight years’ work experience with significant hands-on managerial experience in study abroad, international educational exchange, or a related higher education institutional setting required.Fluency in English is required, competency in an additional regional language is preferred.Familiarity and experience in the Pacific Rim SOUTH region are required.Authorization to work in Pacific Rim SOUTH (any site that CIEE has representation) without sponsorship strongly preferred.Experience in developing and managing budgets is required.Proven ability to lead a team through the complexities and challenges of a broad range of operational, programmatic, and student affairs issues required.Proven ability to be a strong people manager and accomplish challenging objectives and goals through others.In-depth knowledge of and first-hand experience with U.S. academic institutions and their culture and processes required.Experience developing, implementing, and managing projects and processes required.Exceptional communication skills with students, parents, faculty, sending school advisors, board members, and colleagues are required.Familiarity with the Microsoft suite of software and proven interest in using technology to improve business functions required.Ability to travel 1/4 time and 24/7 availability in case of urgent situations required.Exemplary ambassador of CIEE and its mission and programsAbility to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem-Solving) and cultureSalary: Inquire. Date posted: 04/15/2024 05:44 AM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - DL | Virtual Location - HR | Virtual Location - IND | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - DL | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM

Do you have a passion for delivering a positive client experience? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level. As an Operations Service Delivery Manager - Associate in the Fund Services Operations team, you will be responsible for acting as the daily contact and first point of escalation for clients and internal operations teams. You will take ownership of the issue and will assess, coordinate and manage the issues with the assistance of the relevant internal teams ensuring that service delivery standards are continuously in alignment with the terms of the service level agreement between J.P. Morgan and the client. You will exhibit an ability to work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service. In your new role, you will also have a high degree of autonomy in the management of your client base, however you must be able to exercise reasonable judgment regarding the escalation of issues to the Relationship Manager, your client service team manager, and to appropriate operations managers.Job responsibilities Establish schedule of service reviews with service delivery partners and conduct/run service reviews, and incorporate service metrics and client reporting. Be responsible for follow through on service delivery issues emanating from service reviews. Create and maintain "Paths to Green" for service functions operating below client expectations. Facilitate regular communication across all internal teams to support consistent service delivery (virtual team meetings). Establish a rapport with the client that allows for joint tactical planning for client and J.P. Morgan driven initiatives. Take a lead role in all service delivery initiatives. Be conversant in each product provided to the client from J.P. Morgan with a focus on the superannuation funds segment. Understand how your clients interact and impact each product group, and leverage this knowledge to facilitate timely problem resolution between client and J.P. Morgan Operations teams. Act as the subject matter expert in one or more product areas, and ensure you proactively seek to understand internal, client or industry changes associated with their subject matter areas and drive that information for the benefit of the team. Manage internal virtual service team involved in service delivery activities for the client.Required qualifications, capabilities, and skills Minimum 5 years relevant industry experience in the financial services sector. Relevant knowledge and experience will be considered in conjunction with related business degree, or industry recognized training ((Certified Practising Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Security Industry Association (SIA), The Australian Financial Security Authority (AFSA)). Demonstrated experience in, exposure to and interest in global financial markets. Demonstrated experience and exposure to complex superannuation fund client base. Demonstrated experience in and exposure to investment administration products including Portfolio Accounting, Unit Pricing, Financial Accounting. Demonstrated experience and exposure to Investment Middle Office, Performance and complex Fund Structure services. Demonstrated experience in forming, building and leveraging internal and external client relationship. Proactively responds and adapts to change on a personal and professional level. Supports and influences strategies to support business transformations and enhancements to current practices. Supports, drives and influences the goals and strategies of business by taking initiative, engaging others, expressing ideas and challenging the status quo and effectively representing the Business function. Actively demonstrates leadership, influencing and change management behaviours. Takes accountability for issues and actions and leverages relationships to ensure client and internal expectations are met.Preferred qualifications, capabilities, and skills Team player Effective influencing and negotiation skills Effective and proven presentation skills Excellent communication skills Effective attention to the identification, prioritization and resolution/escalation of risk issue. Continuously displays effective analytical and decision making skills Ability to work under pressure, prioritise appropriately, meet deadlines and juggle simultaneous demands.About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/15/2024 10:21 PM

The Consumer and Community Banking Fraud Risk Strategic Analytics team generates thoughtful analytics and recommendations concerning strategy development, implementation, operational controls, and performance monitoring. This role presents an opportunity to be part of a team that is at the forefront of providing strategic insights to promote business decisions for the Cards Business in Fraud identification space. In this team you will be responsible of developing and communicating meaningful insights to influence strategic initiatives to senior leaders. You would required to leverage creative analytical problem-solving skills while efficiently using large data sets from a broad range of sources. In addition to top-tier analytical capabilities, you should have strong programming skills coupled with excellent written and oral communication. Additionally leverage an acquired understanding of the data repositories, tools, policies and controls required in the risk reporting and analytics space. Job responsibilities Taking ownership of card acquisitions fraud strategy and ensure clear plan is place to minimize overall fraud application loss Monitoring credit card third party fraud risks and fraud attack trends to identify tactical and strategic responses to minimize customer and bank exposure across acquisition channels Collaborating with operations, marketing, product, tech, loss line owners, process owners and analytics teams to develop and prioritize initiatives and resources to maximize existing capabilities. Escalate potential risks which may result in unacceptable fraud controls and losses Provide support, including analysis, to various strategic initiatives outlined by the business and Fraud Strategy leadership Perform analysis of current and historic data to keep fraud systems and processes updated Conduct periodic high fraud losses case reviews to identify gaps in fraud strategy, case management or make procedural adjustments Develop and maintain periodic analytics to provide management with insights into emerging trends and quality of the originated accounts Attain a detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle Acquire an understanding of the operational processes (e.g. pre-book, post-book treatment, recovery) which will aid in understanding acquisition performance drivers Conduct ad hoc analytics and contribute to various projects representing Risk ManagementRequired qualifications, capabilities, and skills Bachelor's/Master's degree in a quantitative or business discipline from an accredited college/university required Minimum 6 years Risk Management or other quantitative experience required Background in statistics, econometric, or other quantitative field required Advanced understanding of SQL, SAS, SAS Enterprise Miner, or other decision tree software Query large amounts of data and transform the raw data into actionable insights Familiarity with risk analytic techniques. Strong analytical, interpretive and problem solving skills with the ability to interpret large data and its impact in both operational and financial areas Strong written and verbal communication skills and ability to interact with all levels of the organization is required with the ability to storyboard along with the ability to defend storyboard position Proficient in Excel & PowerPointPreferred qualifications, capabilities and skills 2 years of experience in Fraud risk role Experience with Credit Card Fraud / ID theft Strong P&L knowledge and understanding of drivers of profitability Demonstrated experience with data analysis, designing & analyzing experiments, and strategyAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.Salary: . Date posted: 04/15/2024 10:20 PM

BASIC QUALIFICATIONS- • 1-3 years of experience working in Benefits and/or Human Resources role / Contact center environment- • Bachelor's Degree or advanced college education in a related field- • Experience working within a global organizationDESCRIPTIONThis is a seasonal contract role for 6 months. Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary. Key job responsibilitiesIn this role, successful candidates will demonstrate:• Excellent organizational and time management skills• Strong customer service focus• Excellent verbal and written communication skills required• Ability to understand benefit terms and programs • Disciplined problem-solving skills and ability to execute solutions• The ability to prioritize quality and customer experience • Quick to take action to address an issue, and demonstrate strong judgement/decision making • Experience with rapid and complex changing work environmentWe are open to hiring candidates to work out of one of the following locations:Virtual Location - TSPREFERRED QUALIFICATIONS- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experienceSalary: . Date posted: 04/16/2024 10:21 PM

BASIC QUALIFICATIONS- 6+ months of Microsoft Office products and applications experience- Experience in confidential environments- 1+ years of contact center, customer service, human resources or equivalent experience- Demonstrated proficiency handling customer contacts, queries and resolutions.- Bachelors Degree minimumDESCRIPTIONThis role is a contract for approximately 10 months. At Amazon we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeals Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. We provide accurate, consistent and timely responses to inquiries from various contact channels - phone and chat. In this role you will master your research skills and ability to resolve appeal related issues coming in via the phone or chat systems while using our case management system to document and track every call with high level of accuracy. Our HR Professionals must be able to ask our Amazon employees probing questions to fully understand their questions or concerns, quickly researching available resources to provide an accurate response or follow up with the appropriate team when needed. Moreover, you will encourage self-service tools available for all employees. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.Key job responsibilities• Serve as the first point of contact for appeal related inquiries, including but not limited to case intake, general policy questions, next steps in the process, etc.• Receive queries via phone/chat and log contacts into the shared service case management system.• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved.• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.• Receive and resolve Appeal related inquiries primarily via phone and chat contact channels.• Build customer trust through empathetic, personalized conversations We are open to hiring candidates to work out of one of the following locations:Virtual Location - INDPREFERRED QUALIFICATIONS- 1+ years of human resources experience- 1+ years of Microsoft Office products and applications experience- Experience using Knowledge database and researching skills.- Proven ability to manage customer contacts in a fast-paced environment.- Proven ability to adjust to constantly changing workloads.- Proven ability to follow existing process with high attention to detail.- Additional languages a plus.Salary: . Date posted: 04/18/2024 09:16 AM

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Sr. Software Engineer, Data Platform Infrastructure, - Hyderabad, India. About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses. For more information, please visit www.wbd.com . Meet our Team: The Data & Analytics organization is at the forefront of developing and maintaining frameworks, tools, and data products vital to WBD, including flagship streaming product Max and non-streaming products such as Films Group, Sports, News and overall WBD eco-system. Our mission is to foster unified analytics and drive data-driven use cases by leveraging a robust multi-tenant platform and semantic layer. We are committed to delivering innovative solutions that empower teams across the company to catalyze subscriber growth, amplify engagement, and execute timely, informed decisions, ensuring our continued success in an ever-evolving digital landscape. This team will support studios, sports, news and corporate as well. Roles & Responsibilities: As an Sr. Software Engineer here you are passionate about using software-based approaches to solve complex data-driven challenges and automate those solutions. Within our organization, you'll lead efforts aimed at scaling our existing data offerings and establish the technical strategy for how we can better equip engineers and leaders with Data Platform. You'll build a deep understanding of our digital streaming service and use that knowledge, coupled with your engineering, infrastructure, data, and cloud knowledge, to optimize and evolve how we understand our technical ecosystem.To be successful, you'll need to be deeply technical and capable of holding your own with other strong peers. You possess excellent collaboration and diplomacy skills. You have experience practicing infrastructure-as-code, data lake management, AI/ML Knowledge, and Analytics. In addition, you'll have strong systems knowledge and troubleshooting abilities.• Primarily responsible for administrating Open Source, Snowflake and Databricks environments. • Identify, tune, and fix the performance issues on priority. • Implement security, roles, users and privileges using the best practices. • Provide database/objects recovery as need on basis. • Design, identify and implement high performing and highly available data warehouse solutions. • Create Snowflake/Databricks utilization and capacity/cost plans, identifies, and provide solution for abnormalities. • Proactively identify, design, and implement process improvements like automating manual processes, optimizing data flow, increase scalability etc. • Stay up-to-date with the latest features and best practices in Snowflake/Databricks administration • Provide 24X7 On-call support by participating in rotation schedule. What to Bring : • Bachelor's degree in computer science, information systems, or information technology. • 5 + years of experience as a database administrator. • Minimum 3+ years of hands-on Distributed Systems. • Minimum 5+ years of hands-on administration experience, from setting up the Databricks/Snowflake environments to successfully administering it (AWS preferred) • Experience with the various database platforms Snowflake, Databricks and NoSQL. • Experience with GitHub, GitHub Actions and Workflows. • Experience with Optimization Queries. • Experience automating, scripting, and streamlining processes for efficiency and accuracy utilizing, Python etc. • Some experience with AWS with knowledge of S3, EC2, IAM, Security, Lambda, Networking etc. • Ability and experience with the development of processes and procedures to standardize Database installations and configuration. • Extensive experience with implementation and maintenance of Disaster Recovery and High availability. • Ability to work on unusually complex technical problems and provide solutions that are highly innovative and ingenious. • Ability to provide technical documentation and project plans for technical staff members. • Excellent communication, presentation, and customer relationship skills. • Excellent organizational and time management skills to handle multiple tasks simultaneously Preferred Experience: • Experience with Looker, Terraform, and Kafka is plus. What We Offer: A Great Place to work.Equal opportunity employerFast track growth opportunities How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/18/2024 06:56 AM

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Sr. Software Engineer, Data Platform Infrastructure, - Hyderabad, India. About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses. For more information, please visit www.wbd.com . Meet our Team: The Data & Analytics organization is at the forefront of developing and maintaining frameworks, tools, and data products vital to WBD, including flagship streaming product Max and non-streaming products such as Films Group, Sports, News and overall WBD eco-system. Our mission is to foster unified analytics and drive data-driven use cases by leveraging a robust multi-tenant platform and semantic layer. We are committed to delivering innovative solutions that empower teams across the company to catalyze subscriber growth, amplify engagement, and execute timely, informed decisions, ensuring our continued success in an ever-evolving digital landscape. This team will support studios, sports, news and corporate as well. Roles & Responsibilities: As an Sr. Software Engineer here you are passionate about using software-based approaches to solve complex data-driven challenges and automate those solutions. Within our organization, you'll lead efforts aimed at scaling our existing data offerings and establish the technical strategy for how we can better equip engineers and leaders with Data Platform. You'll build a deep understanding of our digital streaming service and use that knowledge, coupled with your engineering, infrastructure, data, and cloud knowledge, to optimize and evolve how we understand our technical ecosystem.To be successful, you'll need to be deeply technical and capable of holding your own with other strong peers. You possess excellent collaboration and diplomacy skills. You have experience practicing infrastructure-as-code, data lake management, AI/ML Knowledge, and Analytics. In addition, you'll have strong systems knowledge and troubleshooting abilities.• Primarily responsible for administrating Open Source, Snowflake and Databricks environments. • Identify, tune, and fix the performance issues on priority. • Implement security, roles, users and privileges using the best practices. • Provide database/objects recovery as need on basis. • Design, identify and implement high performing and highly available data warehouse solutions. • Create Snowflake/Databricks utilization and capacity/cost plans, identifies, and provide solution for abnormalities. • Proactively identify, design, and implement process improvements like automating manual processes, optimizing data flow, increase scalability etc. • Stay up-to-date with the latest features and best practices in Snowflake/Databricks administration • Provide 24X7 On-call support by participating in rotation schedule. What to Bring : • Bachelor's degree in computer science, information systems, or information technology. • 5 + years of experience as a database administrator. • Minimum 3+ years of hands-on Distributed Systems. • Minimum 5+ years of hands-on administration experience, from setting up the Databricks/Snowflake environments to successfully administering it (AWS preferred) • Experience with the various database platforms Snowflake, Databricks and NoSQL. • Experience with GitHub, GitHub Actions and Workflows. • Experience with Optimization Queries. • Experience automating, scripting, and streamlining processes for efficiency and accuracy utilizing, Python etc. • Some experience with AWS with knowledge of S3, EC2, IAM, Security, Lambda, Networking etc. • Ability and experience with the development of processes and procedures to standardize Database installations and configuration. • Extensive experience with implementation and maintenance of Disaster Recovery and High availability. • Ability to work on unusually complex technical problems and provide solutions that are highly innovative and ingenious. • Ability to provide technical documentation and project plans for technical staff members. • Excellent communication, presentation, and customer relationship skills. • Excellent organizational and time management skills to handle multiple tasks simultaneously Preferred Experience: • Experience with Looker, Terraform, and Kafka is plus. What We Offer: A Great Place to work.Equal opportunity employerFast track growth opportunities How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/17/2024 05:11 PM