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Location: Melbourne | Southern Metropolitan, Western Region | Ballarat, Various Job type: Casual Organisation: Grampians Health Salary: Salary not specified Occupation: Nursing Reference: 10895 Job posted: 22/06/2020 Closes: 30/06/2024 Occupation: Nursing Classification: Job duration: Not provided Contact: CAU Recruitment Team - 5320 6577Bernadette Lyons - 5320 6933 Reference: 10895 Occupation: Nursing Salary Range: Salary not specified Work location: Melbourne | Southern Metropolitan, Western Region | Ballarat, Various Residential Services Assistant Central Allocations Unit – Casual BankPS21About the roleWe are seeking applications for casual Residential Services Assistants to work in our Aged Care and Sub-Acute sites.  Grampians Health has nine residential aged care facilities (Jack Lonsdale Lodge, James Thomas Court, Eureka Village Hostel, Geoffrey Cutter Centre, WB Messer, PS Hobson, Hailey House, Talbot Place and Bill Crawford Lodge).This complex position will require you to individually prepare meals to each patient’s dietary requirements and cleaning responsibilities in residential facilities. This role requires you to work by yourself in the kitchen.You will receive a week of paid training across a number of Aged Care facilities if you are successful.Casual bank is managed by the Central Allocations Unit which operates 7 days a week.  Grampians Health uses an electronic rostering system (RosterOn) which matches staff for shifts based on their availabilities via text / phone call.Casual bank shifts can be offered within short time frames, therefore to be considered for this role you must be living in the Ballarat region.You will be required to provide 2 referees, one being your current direct manager and the second another manager / supervisor.Key ResponsibilitiesMaintaining accurate availability in our electronic rostering system and accepting shifts based on availabilitySetting up the kitchen and dining rooms for food service where you have been allocatedPreparing and serving resident meals based on their individual dietary requirementsEnsuring safe food handling practices and records maintenanceMaintaining the dining area to create a safe and welcoming environment for residentsCleaning and laundry duties (facility dependent)Demonstrated ability to function within a teamParticipate in annual performance reviewsCommitment to ongoing mandatory educationSkills and experienceCurrent HLTFSE001 - Follow Basic Food Handling Practices certificate, or willingness to obtainDemonstrated high level communication and interpersonal skills to interact with a wide variety of individualsThe ability to prioritise workThe ability to work with limited supervisionDemonstrated person-centred care and respectful approach to patients, visitors and staffCurrent NDIS Worker Screening Check, or willingness to obtainPrevious experience in a similar role would be preferred, but is not essentialCulture & BenefitsAt Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.Paid orientationSalary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidaysDiscounted on-site parkingStaff rewards and recognition programsHow to applyClick APPLY or contact Melanie Robillard, CAU Recruitment Team Lead on 5320 6577 for a confidential discussion. All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask.  Additional PPE requirements are role-dependent. Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

Location: Geelong Job type: Part time Organisation: Barwon Health Salary: Salary not specified Occupation: Health and Allied Health, Research, Medical, Aged Care Reference: 182115 Job posted: 07/12/2023 Closes: 05/02/2025 Occupation: Health and Allied Health, Research, Medical, Aged Care Classification: Job duration: Not provided Contact: Tracey Young - 0414 227 896Carol Mioduchowski - 0407 044 231 Reference: 182115 Occupation: Health and Allied Health, Research, Medical, Aged Care Salary Range: Salary not specified Work location: Geelong Work with an innovative team to provide world class health care to all members of our communityOngoing training and professional development in a supported work environmentUp to 40 permanent hours per fortnightAbout the facilityBarwon Health is the major regional health provider for the Barwon South West Region.  It is Victoria’s largest regional health services with one of the busiest Hospital’s in the State, University Hospital Geelong.  We serve over 500,000 people through the efforts of over 7,500 staff and more than 1,200 volunteers.  We provide care at all stages of life and circumstance through a wide range of services from emergency and acute to mental health, primary care, community services, aged care and subacute/rehabilitation.  Care is provide to the community through over 28 key locations throughout the region.Barwon Health's Safety and Quality unit provides support to the organisation in the areas of accreditation, incident and complaint management, clinical audit, risk management, policy and procedure management, medico-legal services and consumer-centred care.About the role The successful applicant will work as part of an interdisciplinary team, delivering client focussed, evidence informed Allied Health Assistant services to community in the Northern suburbs of Geelong.High-level communication and clinical skills are essential, as is the ability to work as part of the wider team to support clients to achieve their goals.Care will be delivered through group-based services, with some individual face to face assessment and follow up to a wide variety of clients.About the cultureYou will have the opportunity to be part of a highly skilled, professional, friendly and dedicated workforce who take pride in providing high quality service. You will have support and guidance from fellow team members and management who exhibit our Barwon Health values, respect, compassion, commitment, accountability and innovation. We are all dedicated to supporting the organisation in achieving our vision of - By 2050 everyone in our community enjoys the best health and wellbeing in Victoria.Barwon Health staff benefitsFlexible working arrangementsProfessional developmentAccess to employee wellness programSalary packagingSocial clubDoorstep to the Great Ocean Road, Bellarine Peninsula and the Surf CoastAbout the Geelong Region, AUSTRALIASitting within one of Victoria’s six regional health centres, Barwon Health serves the community of Greater Geelong and beyond. Victoria’s second largest city after Melbourne! Derived from the local Wathaurong Aboriginal name for the region Djilang, Geelong is thought to mean ‘land’ or ‘cliffs’.Enjoy a range of lifestyle choices including inner city, coastal, suburban and rural homes at affordable prices.High standard of schooling options throughout the areaA stone throw from the Surf Coast and Great Ocean RoadAppreciate beautiful parks, rivers, walks and wineriesTo find out more about the Geelong region, visit our Moving to the Region page on the Barwon Health website.Diversity and InclusionAt Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.At Barwon Health we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au) We are also proud to be Totally Smoke Free.If we can assist you with any reasonable adjustments in order to submit your application for this role, Please contact the Talent Acquisition team via email at [email protected] noting your preferred method of communication and contact details and a member of the team will be in touch.This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy.

Location: North West Region | Central Goldfields Job type: Fixed term Organisation: Maryborough District Health Service Salary: Salary not specified Occupation: Medical and Nursing Reference: VG/24003 Job posted: 04/01/2024 Closes: 31/12/2024 Occupation: Medical and Nursing Classification: As per award Job duration: Not provided Contact: Mary-Ann Smith | [email protected] or 5461 0312 Reference: VG/24003 Occupation: Medical and Nursing Salary Range: Salary not specified Work location: North West Region | Central Goldfields This is an exciting opportunity to gain experience and insight into healthcare and to be part of a dynamic team. In this role you will work as an assistant to the health care team, assisting the registered nurses to provide delegated aspects of patient care!MDHS services the Central Goldfields and Pyrenees Shire with campuses in Avoca, Dunolly and Maryborough. The strong clinical and social links between the three campuses ensure that the community is cared for by qualified staff who are committed to high standards of person-centred care. MDHS is one of the largest employers in the region, providing the perfect setting to become part of our team and community.RUSON – Registered Undergraduate Student of NursingFixed Term – Hours per fortnight to be negotiableClassification: RUSON Year 1- Year 3 (YP12-YP14)Award: Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2020 - 2024This is an exciting opportunity to gain experience and insight into healthcare and to be part of a dynamic team. In this role you will work as an assistant to the health care team, assisting the registered nurses to provide delegated aspects of patient care.We are looking for someone with the following qualities:Embrace and promote the values of MDHS – Genuine, Respect, Excellence, Accountability & TogethernessCurrently completing second year of Bachelor of NursingRegistered as a student nurse with AHPRA with no conditions or undertakingsExcellent communication skills – written and verballyWhat's in it for you?Great Working Environment – Join a group of motivated health care professionals with a permanent contract. Opportunity to join the Social Club, offering a wide range of social events and local retail discounts.Fantastic Earning Potential – Generous Base Salary under the Nurses and Midwives EBA with Salary Packaging available.Supportive Culture with Continuous Improvement Opportunities – Culture that promotes and embraces the organisational values of GREAT (Genuine, Respect, Excellence, Accountability, Togetherness) and encourages and supports employees to engage in professional development with access to the Centred of Inspired Learning and Simulation Lab.KEY SELECTION CRITERIAQualifications & ExperienceCurrently completing second year of Bachelor of Nursing.Registered as a student nurse with AHPRA with no conditions or undertakingsPrevious experience working in a healthcare setting would be an advantage. Technical/Professional Knowledge and SkillDemonstrated satisfactory academic progress in the Bachelor of Nursing (Credit or above for all subjects and competency in clinical placements preferred but not essential). OtherAbility to work AM and PM shifts over a 7 day rosterEvidence of Covid immunisation.For further information, please contact Mary-Ann Smith – Nurse Unit Manager - Urgent Care Centre via [email protected] or on 5461 0312.. Applications for this position close on Tuesday 31st December 2024.Applications are to include:- Covering Letter- Resume- Written response to the Key Selection Criteria, available in the Position Description on the position advertisement.Applications are to be submitted by selecting the "Apply Now" button below.MDHS is an equal opportunity employer. Appointments are subject to a satisfactory National Police Check and a Working with Children Check. NDIS Workers Screening will be required for workers identified as working within a risk assessed role.

Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionWhat is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our Safety Footwear Reimbursement Program (up to $120 per year)Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsHourly pay rate of 28.37 to 32.42What you will be doing: Prepare and service all pastry related food items for a la carte and or buffet menus according to hotel recipes and standardsIn conjunction with the Chef de Partie; proactively prioritize, delegate, and assign duties to Cooks Assistants and Stewards to ensure a consistently high level of service and quality food for our guestsConsistently ensures food quality, consistency and quantity are meeting established expectations as well as that of any cooks assistants under supervisionConsistently demonstrates positive behavior and performanceEnsures all established food safety protocols are followed, maintains the kitchen in a neat, clean and organized mannerEnsures food cost is managed; by controlling food waste through FIFO rotation, proper ordering, storage and preparation of all foodsEnsures productivity and labour cost are managed; by maintaining a focused and productive approach for yourself and the cooks under your supervisionPossess a complete understanding of the menu, recipes and presentations, aware of potential food allergens in each dishPerforms quality checks of all food prepared under your supervision, to ensure all food is prepared according to the recipes and standards specified by the Chef de Partie, Executive Chef or Sous ChefsTrains other cooks in all aspects of the culinary operationContribute ideas to menu development, assist with recipe creation and documentationLiaise with other departments such as Banquets, Restaurants and Stewarding to ensure excellent communication in order to achieve smooth operational outcomesOther duties as assignedQualificationsYour experience and skills include:A minimum of 3 years recent (in the last three years) experience in a hotel or restaurant pastry kitchen at a comparable level of luxury service as an apprentice, 2nd cook or similar roleInterprovincial Red Seal or international equivalentCurrent Food Safe level 1 or equivalent recognized food safety certificate, (colleagues are responsible for maintaining their food safe certification)Successful demonstration of a high level of technical and artistic culinary skills assessed during a practical cooking testSuccessful demonstration of high level culinary and food safety knowledge assessed through a written testWilling and able to taste all food products - i.e. meats, seafood, produce, dry goods, dairyCompletely fluent English language skills; both written and verbalProven success in relationship building and supporting team performanceA proven ability to communicate effectively, work within a team and delegate to othersExcellent organizational skills, and shows initiative with ability to work well with little supervisionExercises sound decision making, with the ability to prioritize tasks appropriatelyDemonstrated a high level of responsibility and accountabilityDemonstrated commitment to provide excellent service and exceed guests' expectationsHigh School diploma or equivalent is highly desirableGHS/WHMIS Training is considered an assetComputer Skills, including a good knowledge of Word, Excel, email communication are an assetMust be able to work flexible shifts, evenings, weekends, holidays, with either early start or late finish timesImpeccable grooming and presentationAdditional InformationPhysical Aspects of Position (include but are not limited to): Constant standing and walking, Frequent bending and kneeling, Frequentcarrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:08 AM

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM

Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Recommended, Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionNight ManagerBe an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction.What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsCompetitive starting salary of $ 75, 200 per annumWhat you will be doing:Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:Supervision of all colleagues under his/her direction, including Housekeeping and StewardingSupervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and food & beverageRepresenting management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all timesEnsuring rooms revenue is maximized, balancing average rate and occupancyParticipates in rooms forecasting, including yield and inventory managementStaying current of industry/competitive trends and making recommendations for improvementDemonstrating excellent Guest Service and maintaining a high level of employee relationsEnsuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employeesActively seeking feedback and following up on Guest commentsFunctions as key member of Hotel Leadership TeamResponsible for nightly general network maintenance and performing End-of-Day functionsPrincipally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environmentRegularly tour all areas of hotel operation and report deficiencies to Department Heads accordinglyA catalyst for change and desire to constantly improve Front Office/ Night operationOther duties as assignedQualificationsQualifications:Previous Front Office experience in a "lead" or supervisory role, including a strong working knowledge of Front Office operating systemsStrong personal initiative with a desire to achieve results above expectationsAccounting experience an assetExcellent knowledge in revenue managementStrong Guest Service orientation with excellent interpersonal and training skillsHighly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environmentStrong Leadership skills, able to lead employees to achieve the department's vision and measurable goalsProven commitment to health and safetyPrevious experience at supervisory level within Rooms DivisionPost-secondary education in Hotel Management a strong assetPrevious experience in a unionized environment an assetAdditional InformationPhysical Aspects of Position (include but are not limited to): Constant standing and walkingFrequent bending and kneelingFrequentcarrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 10:07 PM

Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Recommended, Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionASSISTANT FRONT OFFICE MANAGERReporting to the Director of Front Office, the role of AFOM is responsible for a seamless operation of the Front Office department at all times.What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsCompetitive starting salary of $ 54,400 per annumWhat you will be doing: Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, Voice of Guest, Forbes Luxury Standards, and ALL Loyalty ProgramParticipating in scheduling, ordering, and financial reportingAbility to work effectively and provide leadership in a management team with shared responsibilities.Oversee Front Office daily operations as "manager on duty", with direct accountability for leadership of Front Office operations (Front Desk, Guest Services, Reservations, and Royal Service).Coaching and development of Colleagues to ensure service standards and goals are met and exceededResponsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.Taking charge of Groups and Tours from a Front Office perspective from pre-convention meetings to on-site support for Directors and GuestsLiaise with key departments (Housekeeping, Food & Beverage, Royal Service, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure.Participating in interviewing, recruiting and selection of new team membersLiaise with VIP parties, special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.Liaise with the F&B team to ensure proper communication of amenities and guest requests.Attendance at all required Hotel meetings.Thorough knowledge of emergency procedures and general crisis situation proceduresAll other duties as assigned.QualificationsYour experience and skills include:Excellent knowledge of Front Office ProceduresKnowledge of Micros Fidelio Opera and Microsoft Office ApplicationsPrevious leadership experience requiredHighly organized, career and result oriented with the ability to be flexible with work hours including night shifts days off, assignments and additional duties.Must be able to work well under pressure in a fast-paced and constantly changing environmentMust possess excellent interpersonal and motivational skillsSecond language is an assetProfessional manner, positive and resilient personality and ability to work with minimal oversightExcellent interpersonal and communication skills, both written and verbal.Degree/Diploma in Hospitality Management or a university degree, a strong assetAdditional InformationPhysical Aspects of Position (include but are not limited to): Constant standing and walkingFrequent bending and kneelingFrequentcarrying and lifting up to 75lbsVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 10:07 PM

Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Recommended, 4 Star property, offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionGUEST AGENT IWhat is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont HotelsExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsHourly pay rate of $26.40 to $30.18What you will be doing: Ensure the smooth operation and maintenance of standards and profitability of the Front OfficeWork cooperatively with other departments to ensure total guest satisfactionGreet, assist, direct guests and respond to their inquiries and requestsCheck in and check-out of hotel guests with warm and engaging serviceHandle cash, credit card and voucher transactions, balance daily transactionsMaintain and update computer data - training manuals, procedures and SOPsReview, complete and delegate tasks associated with all front office reports including guest account traces, departures, contingency reports, maintenance, check-out with balance, rate change, etc.Print guest registration cards and coordinate vouchers associated with various room packagesAssist in the coordination and blocking of rooms for all room categories, including incoming group and tour arrivals and all reservations 3 days prior to arrival. Balancing inventory when necessaryDaily review of ACDC arrivals and guest loyalty membershipsEnsure all front and back working areas are kept immaculately clean and organized at all timesEnsure all tasks are completed as assigned and/ or requested on the daily GSA tasklists.Supervise the daily operations of the Front Desk and ensure all established policies and procedures are followedEffectively lead and motivate all colleagues in the Front OfficeEnsures that the security of the hotel is maintained through participation in the Emergency response procedures and ensure only registered guests and patrons use the Reception LobbyConduct shift briefings with all colleagues in the Front OfficeDetermine and encourage upsell opportunities and loyalty membership enrolmentsEstablish and monitor breaks and coordinate accordinglyEffectively handle guest comments both in person and in writing, with an ability to identify and rectify any concernsAssist Guest Service Agent IIs and Guest Service Coordinators with any guest issues or problemsGuide, mentor and train Guest Service Agent IIs when required. Perform service and knowledge audits with Guest Service Agent IIsBe Health and Safety conscious and actively participate in maintaining a safe work environmentPromote and recommend the use of hotel outlets and spaOther duties as assignedQualificationsYour experience and skills include:Minimum of three years (in the last 5 years) experience as a Guest Agent in a luxury environment demanding a similar standard of guest/customer serviceCompletely fluent English language skills; both written and verbalImpeccable and professional grooming and presentationClear, precise, professional and helpful telephone mannerDemonstrated leadership abilityDemonstrated a high level of responsibility and commitmentDemonstrated excellent organizational skills - showing flexibility in handling multiple priorities and meeting deadlinesDemonstrated team player with proven success in relationship buildingDemonstrated initiative with strong leadership and motivational skills and the ability to guide, mentor and train Guest Service AgentsProven ability to work well independently with minimal supervisionProven ability to effectively solve problems and make decisions, handle a multitude of tasks in a bust, dynamic environment while remaining calm and collectedDemonstrated commitment to provide excellent service, anticipate guest needs and exceed guest expectations with a history of responding empathetically and with urgency to guest and colleague needsDemonstrated ability to make high-quality service decisions, effectively solve problems and resolve guest concerns in a timely, personable and self-confident manner to pro-actively serve guestsComprehensive and current knowledge of local attractions, events, restaurants and transportation informationKnowledge of computerized Front Office systems required, with emphasis in Microsoft applications and Opera PMSMust be available to work flexible hours including overnight shiftsMust have the ability to handle cash effectively and accuratelyMust be bondableSecondary school diplomaPrevious experience in a supervisory position is preferredPost-Secondary degree / diploma, preferably in Hospitality Management is an assetAdditional InformationPhysical Aspects of Position (include but are not limited to): Constant standing and walkingFrequent bending and kneelingFrequentcarrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 10:07 PM

Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Recommended, Four-Star property, offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionWhat is in it for you: Exclusive Employee and Friends & Family Discounts at Fairmont Empress HotelExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingHourly wage between $26.02 - $ 29.73What you will be doing: Preparation of invoicesRespond to guest and credit card inquiries on a daily basisAnalysis and preparation for billing of accountsMaintenance of guest ledgerAccuracy and maintenance of Accounts Receivable filing systemOther duties as assignedQualificationsYour experience and skills include:A minimum of two years recent (in the last five years) combined experience in Accounting and/or Front Office in a hotel of comparable size and level of guest serviceImpeccable grooming and presentationCompletely fluent English language skills; both written and verbalDemonstrated a high level of responsibility and commitmentA clear, precise, polite and helpful telephone mannerExcellent organizational skills and high attention to detailA team player with proven success in relationship buildingCommitment to provide excellent service and exceed guests' expectationsProficiency of Property Manager, MS Word, Excel and Outlook requiredMust be recommended on the Heart of the House SRIAdditional InformationPhysical Aspects of Position (include but are not limited to): Occasional standing and walkingOccasional bending and kneelingOccasionalcarrying and lifting up to 20lbsOccasional ascending or descending ladders, stairs and rampsVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/18/2024 10:08 PM

Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Recommended, Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionWhat is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Empress HotelExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsFull rate pay of $24.21 to 27.67What you will be doing: Acts as the key contact for the Room Attendants, ensuring information is communicated, procedures are in place, standards are met and challenges are resolvedInspects VIP arrivals and stayovers, All Accor Members arrivals and follows up on special VIP and FPC requestsPerforms routine inspections on Room Attendants, relating to corporate room standards and provides assistance or support to make necessary correctionsHandles general inquiries by Room Attendants regarding guest requests and may provide information concerning daily operation of overall housekeeping department.Assist the Senior housekeeper with daily duties to ensure efficiency and effectiveness of the housekeeping operationEnsures Fairmont standards are met and exceededOther duties as assignedQualificationsYour experience and skills include:Fluency in English (verbal & written) essentialHigh school diploma preferred, or equivalentHousekeeping environmentProven training skillsExperience with hotel Property Management System, Micros-Fidelio desirableProven ability to help motivate changeMust be proactive with a meticulous eye for detailStrong organizational, supervisory and communication skillsMust be able to convey information and ideas clearlyMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust work well in stressful, high-pressure situationsMust be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guestAdditional InformationPhysical Aspects of Position (include but are not limited to): Frequent standing and walking, Frequent bending and kneeling, Frequentcarrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/23/2024 10:08 PM