Overview of salaries statistics of the profession "IT Sales Specialist in Australia"

Kick start your career journey! Experience@Siemens is an exciting opportunity for new Graduates from college or university to transition from academic to the workplace. Siemens Canada will provide you with practical and meaningful work experience as you start your career journey and help you build business skills. We are passionate about innovations that mean real progress. We are excited about technologies that still need to be developed. What about you? Do you want to use your curiosity, passion, and creativity to make the lives of millions of people easier and better? Join aus as a recent graduate -by beginning your early career through Experience@Siemens New Graduate Program. Whichever path you take, we're looking forward to seeing your perspective. Recent graduates enrolled in this program will be partnered with a mentor and receive one on one coaching and guidance in support of their development and to help navigate their early career. In addition, this program will help students establish contacts and widen their network to excel in their career journey. Experience@Siemens offers experiential learning and flexibility, allowing you to balance your personal life and career goals. Why you'll love working for Siemens. Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems - Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Opportunities to contribute your innovative ideas and get paid for them! Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2023 and Greater Toronto's Top Employers 2022. What will you do? As a New Graduate Application Specialist, you will provide Application Engineering Support for Factory Automation products. Functionally reporting to the Application Engineering manager, you will play an instrumental role in technically supporting the pre and post sales activities for the Factory Automation business in Canada. You will be operating with an expected level of professionalism, while displaying passion about exceeding customer expectations and working with a sense of urgency. Your role will involve: Assisting with the analysis of customer requirements and providing a solution utilizing the SIMATIC product portfolio Assisting with the Siemens Sales Organization, Exclusive Industrial Distributors and Siemens Solution Partners, to demonstrate technical features and benefits of Siemens Automation portfolio Working alongside Application Engineers, understanding the value added and service offerings while partnering with customers to further understand their needs in order to provide them with a consultative technical solution Develop Sales Collateral such as value proposition demo programs, application notes, white papers Assisting with internal demos, products, to ensure they are up-to-date and functional Supporting the Product Marketing team on various Marketing activities such as Product launch Seminars, Application Presentations and WorkshopsSupporting customers in Windsor and surrounding area What will you need to succeed?Bachelor's degree or diploma in Electrical Engineering, Mechatronics or related field Knowledge in Industrial applications, Factory Automation and Mechatronics theory is a great asset Hands-on experience with Motion Control and Industrial Networking using PROFINET and/or Ethernet/IP PLC Programming and Computer Programming Language experience is a great asset Application experience in OEM industry such as Automotive, Food & Beverage, Pharmaceutical, Metal and Mining is an asset Familiar with other Industrial Automation Platforms, Industrial networks and Factory Automation product offerings in the market Excellent written, verbal and presentation skills along with proven ability to provide technical training Must be willing to travel locally on a short notice in South Western Ontario Fluent in English both written and spoken Valid driver's license with a good driving record is a must About us. We share our ideas and champion the people behind them. For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada's passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. To learn more about Siemens Canada, visit our website at www.siemens.ca While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 03/29/2024 02:48 PM

BASIC QUALIFICATIONS• 2+ years of professional experience, preferably in customer-facing or analytical roles• Excellent written and verbal communication skills in English Language • Good analytical skills and professional communication skills• Demonstrated problem solving and analytical capability• Experience in data analysis, solid working knowledge of SQL knowledge is mandatory• Strong business judgementDESCRIPTIONWith Fulfillment by Amazon (FBA), Amazon's new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant's customer. In addition, Amazon takes full responsibility for servicing the merchant's customers and handles all customer returns as required, thus offering end-to-end fulfillment and customer service experience.Liquidation-as-a-service is an ambitious program within FBA to help Sellers recover value while creating more sustainable and responsible disposition channels to eliminate product waste. As part of our ongoing commitment to sustainability, Amazon Seller Services Europe is hiring a FBA Recovery Services Specialist.Key job responsibilities• Managing communication with Amazon Vendors related to damages and losses occurred during liquidation process• Investigating root causes of Vendor disputes and making refund decision based on existing processes and analyzed data• Configuring inventory allocation for Amazon Vendors in the system on regular basis based on their volume capacity bidding• Performing QA audit to reduce defects and ensure a high quality of work and ultimately reduce the dispute cases and amount refunded• Cooperating with other departments and stakeholders closely (e.g. Program Manager, Product Manager, Partner Manager, Tech team, BI team) to improve an overall quality of decision-making and services provided by Amazon• Managing SP-Support escalation tickets and identifying the gaps in SP-Support investigation SOP or Seller facing Help Pages, and then work with business stakeholders to update SP-Support SOP or Seller Help Page• Constant internal investigation process optimization to improve productivity.A day in the lifeIn the morning, you work on the inventory allocation request tickets raised by Partner Manager to update vendor's inventory allocation configuration, onboard new vendors to liquidation program, pause/unpause existing vendors upon request etc;After this, you will investigate the dispute cases raised by vendors and process refunds accordingly after your investigation;While waiting for the system to release the refunds, you will being work on order cancellation request to prevent ineligible orders from being shipped to vendors;We highly encourage the team to work on process optimization and automation, SOP update etc.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Ability to thrive in an ambiguous environment• Highly organized, solution driven and results oriented• Ability to prioritize and manage multiple responsibilities• Sound business judgment, proven ability to influence others• Experience communicating with technical and non-technical stakeholders across multiple business units• Experience working in a cross-functional capacity and a proven track record of delivering operational excellence.• Another language (German, French, Mandarin or other) is welcomedSalary: . Date posted: 03/29/2024 09:25 AM

Job Summary:We encourage applications based in either our Melbourne or Sydney offices . Objective of the position: Live Nation is the world's largest producer of live entertainment, annually producing over 40,000 shows and 100+ festivals and selling 500 million tickets per year, made possible by our 44,000 employees worldwide. We are looking for a passionate and motivated Marketing Manager, an integral member of the Live Nation Marketing team based in Australia, in either our Sydney or Melbourne office. Reporting into the Tour Marketing Director, the Tour Marketing Manager will play an integral role within the Marketing team to drive awareness and ticket sales of our Australian and New Zealand touring business.At Live Nation, the role of the marketing team is to be the fan experts, to focus on informing fans of our great live events with both global and local artists. Across everything we do we aim to engage fans in new and niche locations - and with a data led, creative approach. We live by the mantra: by fans for the fans - we're all live entertainment lovers who strive to deliver the best for our clients, brand partners and for the fans. Working across all facets of marketing within the business, the Comedy Marketing Specialist will ultimately play a key role in developing integrated marketing campaigns, working with internal (promoters, touring and ticketing teams, digital team, partnerships team etc.) and external stakeholders (media agency, media outlets, industry, publicists, comedy festival representatives), with the overall aim of executing best in class marketing campaigns and fan experiences for Live Nation comedy tours, artists and brands to drive ticket sales for the business and brand awareness for Live Nation. In this particular role, you will work as part of the broader Live Nation Tour Marketing team to deliver campaigns to support Live Nation comedian's stand-alone tours and comedy festival seasons across Australia and New Zealand.You will be highly organised, a great relationship manager, a team player, adaptable, have a confident manner and work well under pressure. A strong understanding of the comedy entertainment genre as well as digital and content experience will help you to introduce new and innovative marketing methods to the team. You will have proven experience delivering results both within and outside of an organisation. Behavioural Skills/Competencies: Marketing ExpertWe work in a dynamic environment with a high degree of ambiguity. A successful candidate must be able to quickly identify problems, develop meaningful solutions, and drive work forward with the support of other teams. You live and breathe marketing, always on top of new and exciting developments to drive our marketing to new heights.Builder, not a CaretakerWe are creating new capabilities for Live Nation and may not have all of the systems, tools and people in place. Be comfortable with that level of ambiguity and thrive on the challenge of driving your marketing strategy forward while building underlying capabilities.Creative ThinkerThe role is not just about managing within predefined bounds; it's also about thinking outside of the box and introducing novel solutions. We value innovation and want someone who is constantly thinking about "what's next" and challenging the status quo.Fan-Obsessed Place the fan at the centre of our plans and programs, even though we have many constituents to serve. You will become one of several experts on the fan at Live Nation and understand the implications for creative, marketing, and other functions.Sprinter and Marathon RunnerWe are lean and move fast with a start-up mentality. However, we aim to build long-term, sustainable approaches to limit rework and obsolescence and to give our partners the confidence we can stick to long-terms strategies and roadmaps.Cross-functional team playerWe value transparency and helping one another. Communication and collaboration across the entire organisation and developing an engaged team will lead to greater individual success. Key Responsibilities: Campaign Support, Planning & Management for Comedy Genre Tours Have a good-level understanding of the comedy genre and the comedy marketing landscape.Develop marketing campaigns, leveraging Live Nation's network of marketing channels, local relationships, integrate sponsor/partnership opportunities, media partnerships and media buying agencies.Manage and support senior team members in the development of marketing creative including creating content with external designers and comedians for distribution across paid, Live Nation and comedian channels.Manage process of best-in-class marketing output for comedy tours including fan/artist insight presentations (with digital/data team), marketing strategy document and post campaign analysis documents.Manage external publicists contracted for comedy tours, or where required, handle all publicity tasks for tours to ensure varied and wide media coverage.Media Planning Have a thorough understanding of the Australian and New Zealand media landscape with the ability to develop relationships with all key media outlets.Brief our media and creative agencies to develop a robust media plan that delivers on our KPI's and ticket sales for the tour, constantly optimising for best-in-class output and delivery.Integrate the paid media strategy with our owned and earned strategy for a fully integrated plan that gains maximum reach and engagement.Social Media Management & LiaisonMonitor Live Nation comedian's social channels to pull relevant content for use in ongoing marketing campaigns and across Live Nation owned channels.When required, liaise with Live Nation comedians directly as well as comedian management teams to create social schedules for their owned channels and deliver assets in relation to tours.Marketing Performance & InsightsMonitor, analyse, evaluate, and report on campaign marketing performance, customer behaviour, market trends and competitor activity to identify market opportunities, generate creative ideas, and keep the business and our clients informed.Serve as a champion for the fan/consumer, working with our digital and data team to advocate for initiatives that grow our understanding of the fans and ensure fan insights are properly leveraged across marketing and other functions.Be the fan expert for each and every tour, ensuring full understanding of who the ticket buyer is and ensure each campaign delivers to that demographic. Stakeholder ManagementBe the key day-to-day contact for Australia and New Zealand comedy festival marketing teams, managing distribution of assets, booking of comedy festival marketing inventory, invoicing and troubleshooting. Budget ManagementManage small to medium marketing budgets across multiple events and suppliers.Optimise budgets as required for maximum marketing return.Develop strategic partners and leverage ticketing and venue agents to deliver marketing value in addition to marketing budget.Campaign Support When required, provide marketing campaign support to the broader Live Nation Tour Marketing team across non-comedy touring genres.#LNAPAC #LI-KH3Salary: . Date posted: 04/02/2024 09:25 AM

Job Number 24057966Job Category Sales & MarketingLocation Courtyard Navi Mumbai, Sector 7 Narul, Navi Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience requiredCORE WORK ACTIVITIESBuilding Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Assists with managing and developing relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management.Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Assists in closing the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Providing Exceptional Customer Service • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company's customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 08:22 AM

Position Title: User Technology Support Specialist (T & I) (Hybrid)Status of Employment:PermanentPosition Language Requirement:EnglishLanguage Skills:English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-04-24 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between. A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we're transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen. This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department. Your role As an expert in news and information content production, you will provide front-line support to CBC editorial and production staff across the country and around the world. You know the workflow and tools journalists use to get the story online and on air and you're ready to do what it takes in a crisis situation. Clients include CBC.ca, Network, Current Affairs, CBC News Network and Radio content creators.Clients are located in domestic and regional production centers as well as bureaus around the world. AVID iNEWS, Polopoly, Dalet and MediaCentral, our primary content creation tools, are used to write, view and edit raw material, build rundowns and deliver content to our audience. This position involves a rotating shift and on-call, including early mornings, late nights and weekends. Function:Provides first-level support for end user technology used in the assigned area within CBC/Radio-Canada. Performs and monitors the activities related to the installation, maintenance, repair and configuration of software and end-user devices and peripherals, according to the Corporation standards and policies.Provides solutions for all known end-user support issues. Troubleshoots, documents, escalates, tracks and prioritizes new issues. Has excellent communication and customer service skills. Able to work under pressure and de-escalate tense situations. Exercises judgment, discretion, creativity and initiative in the course of their day. Periodically participates in large projects and roll-outs.Key Tasks:Decommissions and performs other related duties for all designated end user technology.Configures basic automation on users' devices.Provides a solution using established procedures and knowledge base. Confirms with the end user that the solution provided is satisfactory.Provides guidance to users and recommends specific training tools.Promotes the use of processes and practices that ensures the security of end-user data.Periodically participates in large projects and roll-outs.May coordinate with others in smaller initiatives.Ensures that relevant documentation is up-to-date.In accordance with the procedures established, communicates with vendors and service suppliers to obtain service and support on end-user devices and peripherals.Obtains financial authorization for the repair or purchase of end-user technology.Maintains comprehensive and up-to-date knowledge of related technologies.Keeps up with technology changes and new user technology as they emerge.Grants access and privileges to centralized systems according to an established approval process.Installs or removes end user technology and software. Updates the inventory of end user technology and software assets.Recommends and encourages established production workflows and best practices.Receives end-user service and incident requests, or questions. Accurately documents the details and nature of the end-user request.Escalates unsolved issues to the second-level support team.May use creative problem solving skills.Uses judgment and discretion daily (when dealing with confidential material).Participates in the evaluation of new equipment technology and software, as required, by performing the required tests; identifies if the criteria are met and reports.Transfers and relocates equipment as required.Performs all or part of the function or duties of an equivalent or lower classification.We are looking for a candidate with the following: Education Required:The job requires a Community College diploma in computer science, or the equivalent.Experience Required:The job requires three years of practical and related experience, at least one of which should be in the area of assignment or one very similar.Candidates may be subject to skills and knowledge testing. We thank all applicants for their interest, but only candidates selected for an interview will be contacted. CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected] . You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location:Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings:1Work Schedule:Full timeSalary: . Date posted: 04/11/2024 08:07 PM

BASIC QUALIFICATIONS• Bachelors degree in a Computer Science related field or related experience • 2+ years of experience in a Trust and Safety or similar environment working with issues related to online abuse. • Understanding of Internet security concepts and vulnerabilities. • Demonstrated success in resolving complex technical escalations and cause of error post mortem creation • Customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Proficient in MS Office suite including Word, Outlook, and ExcelDESCRIPTIONAWS Trust & Safety Abuse Investigation & Prevention Team is a global team that focuses on scenarios where AWS hosted resources negatively impact third party on the Internet. The team is key in maintaining the reputation of AWS's IP space. The team vets potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams.Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.As an AWS Trust and Safety Specialist I, you'll engage with complex customers, providing SME (Subject Matter Expert) advice, escalation support and deep dive analysis. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers (TAM's), Sales, and Solution Architects. As one of the most technically proficient members of the team, you will also act in a mentor capacity whenever possible helping to ensure the continued growth and success of the AWS Trust and Safety team.Key job responsibilities• You will work with internal and external stakeholders to investigate, identify root-causes of operational issues and process inefficiencies for AWS• Investigate escalated abuse issues, and deep dive to identify the root cause of the problem. You will occasionally work under high pressure in arising situations to identify a problem, develop a solution, and provide expertise on behalf of T&S for internal and external stakeholders• Help to influence leadership decisions regarding company policy, emerging trends and detection and response policies across customer segments for abuse issues• Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects• Drive project facilitation and goal setting for T&S improvement programs• Evolve the team and mentor T&S to effectively mitigate large scale abuse events• Ability to work weekends and/or evenings as needed• Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements• Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable Use Policy (https://aws.amazon.com/aup/)• Own escalated AWS customer issues• Quickly assess customer issues in order to provide accurate support• Act as a high-judgement decision maker for escalated situations where there may be no established SOP• Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support• Assume responsibility for developing detailed knowledge about AWS specific services and then using that knowledge to identify training gaps• Investigate the details of abuse reports and develop processes and responses to help resolve the issue• Be able to work independently, while knowing how/when to handle or escalate critical customer issues• Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience• Assist with customer communications and support during AWS critical events• Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance• Drive projects that improve support-related functions and processes• Provides leadership and security teams with feedback on policies, procedures and tools that need improvement or creationAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS• Excellent oral and written communication skills • Strong technical support ability and aptitude regarding Abuse/Security practices • Must be willing and able to participate in an on-call rotation for emergent abuse-related situations. • Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Strong fluency with Web Technologies and the Internet • Working knowledge of networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing • SQL and/or other relational database experience • Knowledge of both Windows and Linux/Unix OS• Experience with Amazon Web Services products and features or Cloud Computing technologiesSalary: . Date posted: 04/04/2024 09:30 AM

Looking for challenging role? If you really want to make a difference - make it with us Siemens Energy is focused on helping customers navigate the world's most pressing energy problems. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. With us, you can do something significant that benefits society and human progressYour new role - challenging and future-oriented• The new Hire will be part of Service team for the Service after Sales on Electrical system of Power plant like Generators and associated equipment. • Provide an efficient team lead for services and erection (TFA ) services to the service business in order to support the Business targets and to establish the customer relationship. • Perform continuous reviews of objectives against achievements on a proactive basis and provide lead indicators to the Group Leader and benchmark in order to initiate continuous improvement methodologies and to allow for corrective measures. • Provide accurate and timely information/ reports relating to business position and projections to the Group Leader in order to enable controlling and planning. • Work in close cooperation with M&S for reviewing the market, customer and competitor's activities, prepare scope descriptions, schedule FS activities. • Work with vendors to guide and plan the service jobs at site. . Support in repair activities of Generator and Auxiliaries.Minimum Requirements- Bachelor of Engineering(Electrical) with 12 -15 years of relevant experience in Power Industry •Experience in Steam Turbine Generators of KWU/SEC/Dongfeng/Electrosila. •Background in customer services and experience as Site Leader •Good communication skillsSalary: . Date posted: 04/03/2024 08:51 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Digital Aviation Solutions (DAS) is currently looking for a Technical Sales Lead to join a dynamic enterprise software selling team for our global customer base in our Commercial Aviation group. This role will be based in Brisbane, Australia.As the Technical Sales Lead, you will work closely with Sales Directors and Service leads to grow account relationships and lifetime value. You will bring a breadth of knowledge about DAS IT architecture, cloud strategy, information security practices, integration approach and data privacy methods. You can clearly articulate how these practices enhance the value proposition of our products and services to prospective customers. Working alongside the Sales Directors and Services Leaders, you will play an integral role in driving the sales strategy, engaging with key stakeholders including customer CIOs, CTOs CISOs, and VPs in the IT department. Position Responsibilities: Collaborate with Sales Directors and Services Leads in a "team of three" to strengthen relationships and grow key accounts by setting account plans and strategies, pursuing opportunities, and marshalling the resources across the organization to carry out complex enterprise sales.Provides enterprise-level technical expertise throughout the sales cycle, and coordinates support when specific solution expertise or demo support is needed. May conduct high-level solution demonstrationsEstablish and maintain long term relationships with Customers IT departments, gaining insights into their IT policies and strategies.During sales campaigns, lead the technical discovery process with customer counterparts to understand system, security, data privacy, architecture, and integration requirements for implementation.Lead the technical aspects of the business case that will be included in the DAS proposal to address key issues raised by the customer technical leads.Define and execute the technical aspects of the solution transition plan after signed contact, shifting ongoing technical responsibility to DAS Delivery and Customer Success.Ensure full alignment with DAS enterprise architecture strategies, aligning customer commitments to solution implementations.Provide Voice of Customer (VoC) to the DAS architect group and software development leadership to ensure that customer IT requirements (IT architecture, cloud, information security, integration, data privacy, etc.) are being met by DAS offerings.Participate as directed in thought leadership and other C-level engagement and vision workshops.Participate in tradeshows and other company and industry events as directed.This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): 12+ years of experience with complex IT/technical customer facing work12+ years of enterprise architecture experience, including but not limited to cloud architecture, security, data privacy, integration, and deployment•5+ years of experience working with customers C-suite or VP levelComplex software integration experience (e.g. 24x7 day of operations solutions)Broad understanding of IT trends, emerging technologies and IT best practices.Demonstrated experience and comfort level engaging with key customer stakeholders from the CIO to end users.Motivated self-starter who can work independently and has demonstrated ability to collaborate with stakeholders such as sales, success, product management, and senior leaders.Creative problem solving and experience with Value Based Selling.Excellent communication, storytelling, and presentation skillsExperience with CRM platforms and other third-party SaaS sales/mar-comm technology.Negotiation and closing skills Preferred Qualifications (Desired Skills/Experience): Bachelor's degree or higher in a relevant field (e.g., engineering, business, technology).Knowledge of Boeing Digital Aviation portfolio and services.Commercial aviation experience within Flight and/or Tech OpTypical Education/Experience: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 14 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master and 12 or more years related work experience, 18 years related work experience, etc.) Relocation :Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/03/2024 03:56 PM

BASIC QUALIFICATIONS - B2 certification in Portuguese. - Must be fluent in Portuguese and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Portuguese. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Portuguese-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Portuguese and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Portuguese-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to Emails and Phone calls received from publishers in Italian and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and Italian-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

Job Number 24039902Job Category Sales & MarketingLocation Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYProvides total account management for assigned accounts. Executes the overall account strategy for complex high producing assigned accounts to generate and maximize business for the properties represented in the market sales. Contributes as a segment specialist developing strategies to maximize targeted assigned segments. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for the properties. Focuses specifically on growing market share from transient, extended stay, leisure, group and catering revenue. Proactively solicits and manages transient, group and catering-related opportunities for a targeted portfolio of assigned accounts. Develops and maintains the overall account strategy and how to best execute the strategy to maximize revenues from the account. Drives customer loyalty by delivering service excellence throughout each customer experience. Proactively represents all hotels of portfolio. Provides service to customers in order to grow share of the account on behalf of the company. Achieves personal and team related revenue goals. Turns over leads properly and in a timely manner for proper follow up. Prospects and develops new accounts.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.Preferred: • 4 years experience in the sales and marketing or related professional area. • Lodging sales experience. • Account management experience.CORE WORK ACTIVITIESUnderstanding Markets & Maximizing Revenue • Develops and implements the overall account strategy for complex high producing assigned accounts. • Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. • Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business. • Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales. • Develops and implements strategic sales plans. • Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Understands the overall market dynamics - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts. • Identifies emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e., property Leadership). • Identifies and implements process improvements and best practices. • Promotes accountability to drive superior business results. • Achieves account revenue and sales goals as defined by Leadership. Develops and achieves operating budgets and manage controllable expenses. • Anticipates and identifies business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction. • Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs. • Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality).Conducting Daily Sales Activities • Executes sales strategy to achieve property goals. • Maintains current business Accounts for new business within accounts. • Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals. • Includes successful execution of sales strategies and business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting. • Executes and supports Customer Service Standards and hotel's Brand Standards. • Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day). • Leverages methodologies, technical and business knowledge across the market.Building Successful Relationships • Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs. • Serves as the account's "local service guarantee" by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction. • Leverages Above Property Sales and property Leadership to ensure account saturation, pull-through of account strategies and selling solutions at the local property level. • Develops a close working Account with Operations to ensure execution of strategies at the hotel level. • Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices), in an effort to optimize sales revenues.Providing Exceptional Customer Service • Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event. • Acts as the customer's advocate through understanding account needs and opportunities. • Resolves guest issues that arise in the sales process. Brings issues to the attention of property leadership. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the features and services that best meet their needs and exceed their expectations, while building an account and loyalty to the business.Additional Responsibilities • Conducts and coordinates site inspections for hotels, as required. • Performs other duties, as assigned, to meet business needs.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/04/2024 11:20 AM

Job Summary:As a Transaction Processing Specialist in Wholesale Payments Operations, you'll provide operational support within our Corporate Investment Bank. You will be responsible for ensuring that all aspects of transaction management for clients are completed on time and exceptions and client inquiries are resolved. You will also provide subject matter expertise to clients. Additional responsibilities may include managing daily regulatory reporting tasks and remediation activities, as well as process improvement.Job Responsibilities: Execute tasks assigned in a timely manner Take lead on process improvement and automation Manage assigned tasks independently with little or no supervision Have a control mindset and be alert to issues and risks that have impact on process or to the organizationRequired qualifications, capabilities and skills: Thorough understanding of the legal language to interpret the documents provided and impact to the Firm Preferred experience in middle or back office operations Understanding of the financial services industry, products, and processes Strong analytical skills with excellent oral and written communications skills Attention to detail and ability to perform tasks with high degree of accuracy A strong sense of ownership and responsibility Excellent client focus and customer care working practices Bachelor's degree Strong computer skills (MS Excel, Word, PPT, Outlook, etc.) Willingness and flexibility to work during US hoursAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/05/2024 10:25 PM

BASIC QUALIFICATIONS• Minimum B2.2 level German Language Certification is Mandatory, C1 preferred.- Graduation in respective German Language through renowned Campus 2024 can also apply.• Business proficient fluency in both written and verbal English and German languages. • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times • Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. • Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. • Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers • Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Key job responsibilitiesOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support German Specialist LANGUAGE REQUIREMENTS: English & GermanPROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSInterpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor's Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.Salary: . Date posted: 04/08/2024 09:50 PM

Siemens Healthineers India is looking for a Clinical Sales Professional for its Ultrasound (US) Business Line.Location: GurugramJob Responsibilities1.Presale demonstration, Post Sale, and Product presentation of Ultrasound systems to customers and aiding Key Account managers and regional sales managers in closure of the deal by making the product acceptable to the end user.2.Manage luminary and Key Opinion Leader (KOL) customers and keep their site in optimum condition.• Develop new set of KOLs from time to time to keep pace with emerging technologies and their adaptation.• Help KOLs in paper publication involving Siemens equipment and technology.3. Manage demo reference sites - Prepare the demo reference sites in all respects and assist in customer demonstrations at these sites as per business requirement.4. Train the sales and modality teams in clinical overview of new Ultrasound applications.5. Prepare clinical arguments for promoting sales of Siemens Ultrasound scanners6. Channel partner management and empowering them by organizing frequent product trainings time to time.8. Support in various Govt tenders by joint participation with sales/modality teams to highlight clinical specifications to suit our scanners.9. Ultrasound Logistic management and demo movements within the deputed territory.Experience and Skillset:Graduate/Post-graduate in science having at least 6-8 years' experience as an Ultrasound application specialist.Should have good communication, interpersonal and presentation skills.Salary: . Date posted: 04/08/2024 03:09 PM

BASIC QUALIFICATIONS- Proven experience in Senior Sales Operations, Business Planning or equivalent functions with exposure to sales teams.- - Highly analytical, ability to manage at strategic and operational levels.- - Proven experience with process improvement.- - Demonstrates an ability to work quickly, collaboratively and successfully with global stakeholders.- - Excellent Excel skills or other Business Intelligence or analytical tools.DESCRIPTIONAt Amazon we develop devices to enrich our customers' daily lives through features and services that entertain, inform, and make everyday tasks easier. We continually innovate on behalf of customers, and we pursue the invention and sales of new and engaging devices and services that customers around the world love. We make our devices easily discoverable and available through every channel, and develop relationships with Retailers and partners across the large and complex retail landscape in India. Amazon Devices is looking for a dynamic leader to lead sales operations and GTM for Indirect channels in India.This leader will own all aspects of Go to Market, develop the strategic and executional sales operations' initiatives and be a driver for change to improve the efficiency of our business. You will work with partner teams to build the requirements for new reporting and dashboards to bring visibility to key inputs and outputs to Devices senior leaders and the broader Devices organization. As a thought leader, you will influence and lead cross-Devices organization projects, analyse data and drive recommendations. This is a high-profile role and requires an individual with excellent leadership skills, crisp communication skills, outstanding business acumen, and the ability to work across various functional teams and internal partner teams. We are looking for a leader who is a self-starter comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment. The role includes three broad responsibilities- 1) Key Offline Programs - Retailer/distributor/store staff incentive programs, Sales planning -annual sales planning/quarterly guidance, supply planning, launch planning and execution (assortment plans, channel fill,) and offline promotions settlement mechanism 2) Automation and Operational excellence - Manages agency to automate offline programs, owned by self and other stakeholders and 3) Reporting and dashboarding - Publishes account performance updates periodically, program updates within Devices, standardises business reviews across offline teams and owns creating, reviewing access of performance dashboards across 3P teams. The role requires coordinating, influencing and exchanging best practices with multiple teams within India Devices, external partner teams and Global Devices teams and others such as accounts receivables, legal and 3P vendors. The role requires working with key stakeholders from sales, marketing, supply chain and product teams along with an expectation to share regular updates on completed and ongoing projects with the wider leadership audience. Key job responsibilities Inspect processes and mechanisms across the team that track sales forecasts, determine allocations, and plan shipments for each SKU. This includes improving claim settlements mechanism across stages of receiving claims, invoice mapping claim processing, dashboarding and disbursement Owns a Voice-of-the-customer feedback mechanism to influence product roadmaps, product features and address customer pain points. Is accountable for retailer, distributor and store staff incentives mechanism to influence stakeholder behaviour (focus products, assortment norms and reporting cadence) to grow the business. It includes coming up with the constructs, communication to partners, interim performance dashboards, post-mortems. Owns managing agency programs to automate offline mechanisms with an aim to reduce TATs, free up bandwidth and deliver inputs/outputs data in an accurate, reliable manner. This involves taking intakes for operations, team requirements, prioritizing amongst competing workstreams and working consistently with stakeholders, agency to deliver, improve the program. Sales/supply planning: Sales ops manager ensures bottoms up sales and inventory plans are in line with forecast, latest demand trends and surfaces/solves for disconnects if any. This includes, owning offline Demand Planning and working with global inventory planning teams, Product teams and sales POCs to ensure that it stays updated and accurate, breaking downs annual plans into sub channel wise plans at an ASIN level. They work with in-stock to ensure demand plan is split in the right ratios so that inventory is made available across warehouses in India. Drives monthly 3P teams, distributor, retailer wise target setting process, publishing progress vs plans periodically. Runs Productivity program to ensure offline is on track to meet its units and efficiency goals. To this end, sales ops manager reviews inputs, outputs with responsible stakeholders periodically, shares performance updates with larger team and solves for roadblocks, if any. Publishes regular leadership updates on key accounts performance, important offline programs, owns offline business reviews and works with business intelligence teams for automation. Localize international best practice and export best practice developed in JP as an active member of the global Devices Channel Sales and Marketing organization. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience using Salesforce (or other CRM tool) or BI tools- Experience presenting to senior leadership- - Master's degree (MBA, Maths, Engineering, Science).- - Demonstrated ability to work in a cross-functional, highly matrixed environment.- - Solid grasp of the physical goods supply chain.- - Demonstrated ability to coordinate projects across functional teams.- - Experience in Consumer Electronic industry / physical tech good Solid grasp of the physical goods supply chain.- - Demonstrated ability to coordinate projects across functional teams, including technical, engineering, marketing, finance and product teams.Salary: . Date posted: 04/10/2024 09:14 AM

BASIC QUALIFICATIONS - B2 certification in Italian. - Must be fluent in Italian and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Italian. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Italian-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Italian and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Italian-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to Emails and Phone calls received from publishers in Italian and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and Italian-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

BASIC QUALIFICATIONSExperience with ExcelExperience analyzing data and best practices to assess performance driversExperience in omni-channel marketing, search engine marketing or search engine optimizationGraduate Degree with Advanced Italian language skill (minimum B2 or above)Bachelor's or Post graduate Degree (MBA) degree in Digital Marketing or related streamsPrior experience of managing global clients along with owning up their individual performance goalsSuperior verbal and written communication skills as demonstrated by experienceAdvanced computer literacy especially in Microsoft Office applications - Excel, Access, Word and PowerPointSound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on scheduleDesire to work in a fast-paced, challenging and ambiguous environmentAn organized approach and a real team player who is willing to roll up sleeves.DESCRIPTIONAmazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world's largest internet retailer. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Amazon.com operates in global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.Advertiser Success Team (AST) assists with Onboarding new Advertisers and works on Optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising). While Onboarding new Advertisers, we focus on providing a 1:1 personalized assistance in educating new Advertisers, setting them up for success. On Optimization, we perform account level optimizations, which include editing KWs, ASINs, bids, budgets & new campaign creation aligned to Advertiser goals. We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high value actions on their account to influence their success in Advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser's success while driving greater commitment and results.We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. With existing advertiser, you will assist them to optimize their accounts tailor to their business goals. Ensuring seamless execution of smart, effective campaigns, deliver to advertiser's needs and assist in driving new and repeat opportunities for the business.To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. You play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams' goals. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You possess strong analytical ability, and will develop deep expertise in Amazon's products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers' needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.Key job responsibilitiesCore responsibilities include: -- Provide Onboarding and Optimization support through 1:1 education and online trainings, along with setting up and optimizing campaigns for new and existing Advertisers- Understand Performance Advertising and uses various tools and techniques to fix campaign set-up with a focus on improving and managing campaign performance and provide related campaign optimization support- Provide input to improvise existing standard work instructions (SOPs) and ensures no deviations from the standard operating procedures- Calling advertisers is a part of the job, however does not happen on a daily basis. Candidate should be willing to get on regular/daily calls (scheduled/unscheduled) with advertisers to discuss the strategy to be followed for their accounts.- Taking complete ownership for a portfolio of accounts - Standard and High Value advertisers- Open for communication via, phone, chat with internal and external stakeholders as customers.- Engaging with advertisers/in-country Account Manager to understand their advertising goals and expectations from the program- Leading kickoff calls with advertisers and drives discussion using a preset agenda, as and when necessary. Flawlessly executing end-to-end ad-optimization, liaising with key internal and external stakeholders- Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns- Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience- Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products- Taking complete ownership for a portfolio of accounts - Standard and High Value advertisers- Open for communication via, phone, chat and others means with customers- Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients' KPIs- Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level- Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns- Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance- Preparing documents around best practices, SOPs and framework for innovations- Identifying opportunities to improve Amazon Advertising's product based on customer feedback, data analysis, and feature gaps with competitive products- Mentor new joiners and bring them up to speed with regards to program and processWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS2+ years of programmatic advertising experienceExperience in e-commerce or online advertisingMBA in Digital Advertising or other related Master's degreeExperience in e-commerce, retail, Sales & Marketing or advertisingPassion for online advertising and a track record of delivering outstanding resultsExperience interpreting data and making business recommendationsDemonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneouslyExperience in data analysis, either professional experience or through your educationGoogle Ad Words / Bing Ads certification will be added benefitAdvanced computer literacy especially in Microsoft Excel and SQLExperience in tools such as Salesforce is an advantage.Salary: . Date posted: 04/02/2024 09:17 AM

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.Your new role - challenging and future-oriented:. Receive and acknowledge order with sign-off from sales/acquisition team as per defined process (checklists/documents) and protocols.. Transfer Techno-commercial order related details to engineering as per defined process (order input documents) and protocols once the order is received from sales/acquisition after thorough review.. Review and identify along with proposals order requirements for non-standard, long lead items, etc. and take appropriate actions to ensure project timelines are maintained.. Monitor job milestones and ensure delivery adherence.. Perform the commercial review (payment terms, LD etc..) as well as offer validity of bought-out materials.. Co-ordinate and obtain the technical clarification / attend KOM with Customer.. Collaborate with proposals, engineering, and factory for design, documentation, manufacturing, and testing activities to ensure timely execution of order as per defined milestones.. Submit drawings to customers, incorporate customers' comments and will visit customers for approvals if required.. Maintain order documentation inline with project requirements ensuring archiving and easy retrieval during and post order completion.. Interface with customers and other stakeholders to clarify and resolve engineering & project related issues.. Responsible for change and claim management to maintain/exceed profitability of order.. Arrange for dispatch clearance from customer & co-ordinate with factory for dispatch.. Handling of bought-out equipment like bus duct, Control and relay panels, adaptors, site activity, etc.. Responsible for handling post-supply/site queries and creating the CFR on receipt of quality related site complaints and coordinating with customer service & logistics team for dispatches.. Stay closely connected with the customers/regional companies and provide extensive support to the customers on a regular basis.What do I need to qualify for this job?. Bachelor's degree in electrical engineering or its equivalent. Minimum 5-8 years' experience in order/project management. Good knowledge of switchgear fundamentals, great understanding and interpretation of customer technical specifications and Single Line Diagram.. Sound background of Medium & Low Voltage products / Systems.. Possess strong negotiation and convincing skills.. Good communication skills with great Customer orientation. a high level of motivation, sense of urgency, and energetic approach to job duties and requirements along with team working skills.. Must have excellent verbal, written communication, and presentation skills to communicate technical information within Siemen and customers.. Strong interpersonal skills, ability to work and prioritize in a fast-paced environment is essential forsuccess.. Proven track record of interacting professionally and positively with all levels of the organization.. Excellent organization and time management skills with ability to manage and respond to changing priorities.. Competent with Microsoft Office suite (Excel, Word, PowerPoint, etc.), PowerBI, etc.. This profile requires travel to Siemens factories and customer sites as per need.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/10/2024 02:20 PM

What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we're here to serve. Because of what we do, people share so much more than a meal. And that's why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryHow you will make an Impact: Our Conference Service Specialists are the face of the company for on-site events. This position requires a very special skill set and personality. Managing a catered event requires solution-based thinking, speed and sense of urgency while following timelines, as well as attention to detail for service floor plans and table maps for plated dinners. This is a leadership role that requires managing the on-site staff and keeping everyone on task, while also overseeing the entire scope of service and liaising with our clients.As a Conference Service Specialist you will: The Conference Service Specialist is responsible for managing staff and following timelines for event setups and service. Engaging with clients and Sales Managers and maintaining a rapport while running events. Ensure all food is presented, served, and displayed per standards. Log and maintain food temperatures Loading vans with catering supplies and ensuring all items are accounted for Driving to event locations Coordinate catering staff schedules to ensure all functions are delivered, served, and cleared in a timely fashion Maintaining a calm demeanor while under pressure. Quick, efficient decision making Thoroughly clean location after event is completed and assist with inventory, food storage and other closeout tasks Return food and beverages, serving equipment and utensils to catering facility Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations About you: Must drive and have a valid Driver's Licence. You must have a valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying Open availability to work both morning and evening events. Min. 4 years of catering or hospitality management, supervisory experience. Excellent customer service skills. Able to accurately read event orders and organize deliveries for the day Adept at conflict resolution. Advanced problem solving and delegating skills Confident leadership qualities including staff motivation, staff direction Ability to follow and maintain written and oral directions for timelines and room setups Ability to work independently or as part of a team Extremely well organized and efficient; able to multi-task Good attention to detail Physical ability to carry out the duties of the position Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/12/2024 04:12 PM

Job Summary: JOB DESCRIPTION - CLIENT SUPPORT SPECIALIST Location: Vancouver, BC., or Calgary, AB. Division: Ticketmaster Canada Line Manager: Area Manager Contract Terms: Fixed term (6-months), Full time (37.5 hours per week) THE TEAM We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives' one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB This Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and are required to follow up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOING Customer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteAdvise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesProviding coordination services of a networking issues between client and in-house IT teams.Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Minimum of 2 years' experience working in an office environment, preferably in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesStrong verbal and written communication skillsProficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is required YOU (BEHAVIOURAL SKILLS) Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry. Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent . Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive . EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. -- The expected compensation for this position in British Columbia is:$24.00 CAD per hour.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee's salary history will not be used in compensation decisions.Salary: . Date posted: 04/16/2024 09:26 AM

Job Summary: DESCRIPTION D'EMPLOI - SPÉCIALISTE AU SOUTIEN CLIENT Emplacement : Montréal, QC. (Hybride) Division : Ticketmaster Canada Cadre hiérarchique : Gestionnaire régional, Opérations Modalités : Contrat (1 an), 37,5 heures par semaine. L'ÉQUIPE Nous sommes des fans qui aidons des fans du monde entier a assister aux événements qui les passionnent. Filiale par excellence de Live Nation Entertainment, Ticketmaster, qui a révolutionné la façon dont les gens établissent des liens avec leurs artistes, leurs équipes et leurs spectacles préférés, continue d'innover jour après jour. Nous ne nous contentons pas de vendre des billets (bien que nous le fassions mieux que quiconque!), nous enrichissons des vies, une expérience inoubliable a la fois. Un véritable exploit. Le nôtre. Si, comme nous, vous êtes passionné par la magie des spectacles vivants et i vous souhaitez travailler pour une entreprise qui aide des millions de fans a vivre cette expérience, nous voulons vous avoir dans notre équipe. L'EMPLOI Ce spécialiste au soutien client fournira des services pour répondre aux besoins quotidiens des clients en matière d'utilisation des systèmes et produits de billetterie. Il sera responsable du maintien des niveaux de service convenus et devra assurer le suivi nécessaire auprès des équipes nationales afin de garantir la résolution rapide des problèmes pour notre large éventail de clients. D'autres responsabilités comprennent la formation, le partage des meilleures pratiques et le soutien opérationnel général, y compris les installations et les mises a niveau. VOS TÂCHES Service client Développer et entretenir d'excellentes relations avec les clients, atteindre et excéder les attentes en matière de service client.Coordonner et assurer les mises a niveau et le remplacement du matériel chez les clients.Former et conseiller les clients dans le cadre des directives procédurales afin de garantir une solution complète pour toute question/préoccupation technique ou de service.Maintenir les contacts avec les clients pour permettre un suivi et des rapports exacts.Fournir un soutien aux événements sur place et après les heures de bureau, si nécessaire.Soutien Ticketmaster ONE, système Host et contrôle d'accès Maintenir a jour ses connaissances du portail web Ticketmaster ONE.Se tenir au courant des nouvelles versions de logiciels/produits pour HOST, TM1 Entry, Archtics, Account Manager, et pour tous les autres produits technologiques.Créer/modifier les rapports, y compris les rapports Autypes, Repgens, Mopreps, et autres rapports avancés.Aider a l'intégration des clients et a la maintenance continue.Agir en tant qu'expert dans toutes les facettes des produits de contrôle d'accès.Connaissance de base de la programmation d'événements, en ce qui concerne les canaux de vente et l'expérience du consommateur.Identifier et aider a résoudre les erreurs liées aux événements.Soutien aux produits Communiquer aux clients les mises a jour et les nouvelles caractéristiques et fonctionnalités des produits TM.Fournir au client un soutien et les meilleures pratiques pour tous les produits TM.Aider a la création de nouveaux manifestes.Fournir une formation initiale et continue sur les nouvelles caractéristiques et fonctionnalités.Utiliser des techniques et des outils de dépannage pour identifier la cause profonde des problèmes.Fournir des services de coordination d'un problème de réseau entre le client et les équipes informatiques internesNos descriptions d'emploi évoluent en fonction des besoins et des priorités de l'entreprise. En plus de la description ci-dessus, votre rôle peut inclure des projets supplémentaires et un soutien a l'équipe selon les besoins. CONNAISSANCES (ou COMPÉTENCES TECHNIQUES) Minimum de 2 ans d'expérience de travail dans un environnement de bureau, de préférence dans des rôles de soutien aux clients.Expérience avec le système Ticketmaster et/ou divers systèmes de billetterie un atout!Expérience en billetterie considérée comme un atout.Souci du détail et être capable d'accomplir plusieurs tâches et de jongler avec des priorités concurrentes.Solides compétences en communication orale et écrite.Maîtrise du français, considérée comme un atout!Maîtrise des logiciels Word, PowerPoint, et Excel.Une passion pour les événements et un fort désir d'aider nos clients a créer l'expérience ultime pour les fans.Connaissance de Presence, Repgen, Archtics, et de la suite de produits Event Base un atout!Certain degré de créativité, de latitude et de résolution de problème requis. VOUS-MÊME (APTITUDES COMPORTEMENTALES) Sens des affaires - Vous comprenez et pouvez appliquer des concepts commerciaux généraux, en utilisant des réseaux externes pour comprendre les situations du marché et de l'industrie. Résolution de problèmes et innovation - Vous recueillez le point de vue et les idées appropriés et recherchez des solutions gagnant-gagnant en restant ouvert aux approches alternatives et en étant proactif dans la recherche de nouvelles idées. Capacité a maintenir une perspective équilibrée, a voir tous les aspects d'une question et a gérer les problèmes de manière rapide et efficace. Penseur libre et indépendant, ouvert aux idées et concepts nouveaux. Sens de l'organisation - Vous gérez les priorités concurrentes de plusieurs équipes/services/emplacements. Orientation vers la gestion des tâches et des projets (avec la capacité de tenir les autres responsables). Travail d'équipe gagnant - Vous collaborez avec les autres de manière respectueuse et partagez ouvertement l'information au sein de l'équipe pour aider a atteindre les buts et objectifs de Ticketmaster. Vous prenez le temps de faire preuve d'empathie et de comprendre le point de vue des autres, tout en reconnaissant et en appréciant la contribution des autres. LA VIE CHEZ TICKETMASTER Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements vivants qu'ils aiment. En tant que plus grande plateforme d'achat de billets au monde et premier fournisseur mondial d'outils et de services d'entreprise pour le secteur du divertissement, nous sommes les mieux placés pour concrétiser cette vision avec succès.Nous faisons tout cela avec une passion intense pour les événements vivants et une culture inspirante et diversifiée animée par des leaders accessibles, des responsables attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous, et que vous souhaitez travailler dans une entreprise dédiée a aider des millions de fans a vivre des expériences inoubliables, nous voulons faire votre connaissance.Tout ce que nous entreprenons est guidé par nos valeurs : Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour propulser leurs expériences de spectacles vivants, et nous comptons les uns sur les autres pour y arriver. Travail d'équipe - Nous croyons que la réussite individuelle ne fait pas le poids comparativement au niveau de réussite qui peut être atteint par une équipe. Intégrité - Nous nous engageons a respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons. Appartenance - Nous nous engageons a bâtir une culture dans laquelle chaque employé peut être authentique, avoir une voix égale et des opportunités de s'épanouir. ÉGALITÉ DES CHANCES POUR L'EMPLOI Nous sommes des gens passionnés et engagés envers nos employés et allons au-dela de la rhétorique de la diversité et de l'inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé a être vous-même au travail. Nous ferons tout ce qui est en notre pouvoir pour vous aider a concilier avec succès votre travail et votre vie privée. En tant qu'entreprise en pleine croissance, nous vous encouragerons a développer vos aspirations professionnelles et personnelles, a vivre de nouvelles expériences et a apprendre des personnes talentueuses avec lesquelles vous travaillerez. C'est le talent qui compte pour nous et nous encourageons les candidatures de personnes sans distinction de sexe, de race, d'orientation sexuelle, de religion, d'âge, de handicap ou de responsabilités familiales.Ticketmaster Canada offrira des mesures adaptées pour les personnes handicapées qualifiées lors du processus d'embauche. Si vous éprouvez des difficultés a utiliser notre système de candidature en ligne et que vous avez besoin de mesures adaptées en raison d'un handicap, veuillez envoyer un courriel a [email protected] . Veuillez noter que cette boîte de réception est limitée aux demandes de mesures adaptées. Les CV vers cette boîte de réception ne seront pas pris en compte.-- JOB DESCRIPTION - CLIENT SUPPORT SPECIALIST Location : Montreal, QC. (Hybrid) Division : Ticketmaster Canada Line Manager : Area Manager, Operations Contract Terms : Contract, 1-year. Full-time (37.5 hours per week) THE TEAM We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives with one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB This Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and following up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOING Customer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteAdvise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology productsCreate/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesProviding coordination services of a networking issues between client and in-house IT teamsOur job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Minimum of 2 years' experience working in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesStrong verbal and written communication skillsProficiency in French considered an asset!Proficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is required YOU (BEHAVIOURAL SKILLS) Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry. Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.Salary: . Date posted: 04/16/2024 09:26 AM