Overview of salaries statistics of the profession "Software Sales Specialist in Australia"

BASIC QUALIFICATIONS - Bachelor's degree - 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams - Proficiency in Advanced Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environmentDESCRIPTIONTOC (Transportation Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals - Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.Responsibilities include, but are not limited to: • Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. • Develop and/or understand performance metrics to assist with driving business results. • Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. • Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. • Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. • Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience by working in 24*7 operating environment.A day in the lifeAbout the hiring groupJob responsibilitiesA day in the lifeAbout the hiring groupJob responsibilitiesWe are open to hiring candidates to work out of one of the following locations:Virtual Location - TSPREFERRED QUALIFICATIONS - Logistics background and lean/six sigma training is a plus - Proficient in SQLSalary: . Date posted: 04/22/2024 10:46 PM

BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:12 PM

Position Title: User Technology Support Specialist (T & I) (Hybrid)Status of Employment:PermanentPosition Language Requirement:EnglishLanguage Skills:English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-04-24 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between. A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we're transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen. This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department. Your role As an expert in news and information content production, you will provide front-line support to CBC editorial and production staff across the country and around the world. You know the workflow and tools journalists use to get the story online and on air and you're ready to do what it takes in a crisis situation. Clients include CBC.ca, Network, Current Affairs, CBC News Network and Radio content creators.Clients are located in domestic and regional production centers as well as bureaus around the world. AVID iNEWS, Polopoly, Dalet and MediaCentral, our primary content creation tools, are used to write, view and edit raw material, build rundowns and deliver content to our audience. This position involves a rotating shift and on-call, including early mornings, late nights and weekends. Function:Provides first-level support for end user technology used in the assigned area within CBC/Radio-Canada. Performs and monitors the activities related to the installation, maintenance, repair and configuration of software and end-user devices and peripherals, according to the Corporation standards and policies.Provides solutions for all known end-user support issues. Troubleshoots, documents, escalates, tracks and prioritizes new issues. Has excellent communication and customer service skills. Able to work under pressure and de-escalate tense situations. Exercises judgment, discretion, creativity and initiative in the course of their day. Periodically participates in large projects and roll-outs.Key Tasks:Decommissions and performs other related duties for all designated end user technology.Configures basic automation on users' devices.Provides a solution using established procedures and knowledge base. Confirms with the end user that the solution provided is satisfactory.Provides guidance to users and recommends specific training tools.Promotes the use of processes and practices that ensures the security of end-user data.Periodically participates in large projects and roll-outs.May coordinate with others in smaller initiatives.Ensures that relevant documentation is up-to-date.In accordance with the procedures established, communicates with vendors and service suppliers to obtain service and support on end-user devices and peripherals.Obtains financial authorization for the repair or purchase of end-user technology.Maintains comprehensive and up-to-date knowledge of related technologies.Keeps up with technology changes and new user technology as they emerge.Grants access and privileges to centralized systems according to an established approval process.Installs or removes end user technology and software. Updates the inventory of end user technology and software assets.Recommends and encourages established production workflows and best practices.Receives end-user service and incident requests, or questions. Accurately documents the details and nature of the end-user request.Escalates unsolved issues to the second-level support team.May use creative problem solving skills.Uses judgment and discretion daily (when dealing with confidential material).Participates in the evaluation of new equipment technology and software, as required, by performing the required tests; identifies if the criteria are met and reports.Transfers and relocates equipment as required.Performs all or part of the function or duties of an equivalent or lower classification.We are looking for a candidate with the following: Education Required:The job requires a Community College diploma in computer science, or the equivalent.Experience Required:The job requires three years of practical and related experience, at least one of which should be in the area of assignment or one very similar.Candidates may be subject to skills and knowledge testing. We thank all applicants for their interest, but only candidates selected for an interview will be contacted. CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected] . You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location:Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings:1Work Schedule:Full timeSalary: . Date posted: 04/11/2024 08:07 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Digital Aviation Solutions (DAS) is currently looking for a Technical Sales Lead to join a dynamic enterprise software selling team for our global customer base in our Commercial Aviation group. This role will be based in Brisbane, Australia.As the Technical Sales Lead, you will work closely with Sales Directors and Service leads to grow account relationships and lifetime value. You will bring a breadth of knowledge about DAS IT architecture, cloud strategy, information security practices, integration approach and data privacy methods. You can clearly articulate how these practices enhance the value proposition of our products and services to prospective customers. Working alongside the Sales Directors and Services Leaders, you will play an integral role in driving the sales strategy, engaging with key stakeholders including customer CIOs, CTOs CISOs, and VPs in the IT department. Position Responsibilities: Collaborate with Sales Directors and Services Leads in a "team of three" to strengthen relationships and grow key accounts by setting account plans and strategies, pursuing opportunities, and marshalling the resources across the organization to carry out complex enterprise sales.Provides enterprise-level technical expertise throughout the sales cycle, and coordinates support when specific solution expertise or demo support is needed. May conduct high-level solution demonstrationsEstablish and maintain long term relationships with Customers IT departments, gaining insights into their IT policies and strategies.During sales campaigns, lead the technical discovery process with customer counterparts to understand system, security, data privacy, architecture, and integration requirements for implementation.Lead the technical aspects of the business case that will be included in the DAS proposal to address key issues raised by the customer technical leads.Define and execute the technical aspects of the solution transition plan after signed contact, shifting ongoing technical responsibility to DAS Delivery and Customer Success.Ensure full alignment with DAS enterprise architecture strategies, aligning customer commitments to solution implementations.Provide Voice of Customer (VoC) to the DAS architect group and software development leadership to ensure that customer IT requirements (IT architecture, cloud, information security, integration, data privacy, etc.) are being met by DAS offerings.Participate as directed in thought leadership and other C-level engagement and vision workshops.Participate in tradeshows and other company and industry events as directed.This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): 12+ years of experience with complex IT/technical customer facing work12+ years of enterprise architecture experience, including but not limited to cloud architecture, security, data privacy, integration, and deployment•5+ years of experience working with customers C-suite or VP levelComplex software integration experience (e.g. 24x7 day of operations solutions)Broad understanding of IT trends, emerging technologies and IT best practices.Demonstrated experience and comfort level engaging with key customer stakeholders from the CIO to end users.Motivated self-starter who can work independently and has demonstrated ability to collaborate with stakeholders such as sales, success, product management, and senior leaders.Creative problem solving and experience with Value Based Selling.Excellent communication, storytelling, and presentation skillsExperience with CRM platforms and other third-party SaaS sales/mar-comm technology.Negotiation and closing skills Preferred Qualifications (Desired Skills/Experience): Bachelor's degree or higher in a relevant field (e.g., engineering, business, technology).Knowledge of Boeing Digital Aviation portfolio and services.Commercial aviation experience within Flight and/or Tech OpTypical Education/Experience: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 14 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master and 12 or more years related work experience, 18 years related work experience, etc.) Relocation :Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/03/2024 03:56 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. OVERVIEWAs an Enablement Business Partner (EBP) for Salesforce field enablement, you will be responsible for establishing close business working relationship with the key sales management partners in India. You will also work closely with your region's solutions EBP to align the enablement to the business goals and objectives.By developing an agreed enablement plan with your stakeholders, you will drive various enablement program and activities by providing the parameter and intake to the India Enablement business practitioner team. As EBP, you will ensure that enablement provides an impact to achieve the prioritised business outcomes and goals as provided by the leadership teams. You are responsible for keeping progress and determine key success criteria and how it may be supervised or measured in agreement with the stakeholders. The role will utilise your collaboration skills in ensuring that the success is driven by team effort with input from the various parts of the business. The ideal candidate has a strategic approach, business (sales) acumen track record of handling medium to large programs, working in cross-functional project teams, documenting strong communication, and demonstrating key stakeholder engagement and organisational management. PRIMARY RESPONSIBILITIES Partner with Sales, Specialists and Sales Development leaders to determine their requirements and facilitate enablement programs that will drive the business impact.Provide assessment and productivity metrics on competencies and skill gaps in up-levelling various capabilities in business, architectural, solutions/industry technical and professional skills.Develop an OU (Operating Unit) enablement plan (quarterly) for assignments (programs or training) for execution to the different seller roles that will align to their current skills to be more effective in customer engagements. This is also to be aligned with the OU's sales enablement plan that maps to the OU's priorities and strategies.Provide enablement collaboration to align sales enablement with Customer 360 Sales methodology across the delivery stages and have joint cross-functional enablement to encourage greater partnership.Provide OU enablement plan that will land the global enablement initiatives in the region.Handle the regional calendar of sales Enablement events, on-demand modules and quarterly assignments to the learners.Collaborate with other enablement peers to increase alignments and develop best practices that will help provide more efficient and effective enablement results.Be the SME and act as trusted advisor to the business leaders for their team's enablement.PROFESSIONAL EXPERIENCE/SKILLS PREFERREDMinimum of 12-15 years of work experience, preferable in L&D, sales training, enterprise sales, pre-sales, sales process design or sales enablementStrong, detailed knowledge of software sales cycles, pre-sales, lead qualification, sales process, and mentoring.Strong ability to represent concepts, as well as summarise and communicate complex ideas into curriculum with a sense of how sales professionals think, operate and absorb training.Get it done attitude with a strong sense of team spirit.Excellent attention to detail, oral, written and presentation skills, confident communicator with a flair for storytelling.Strategic thinker that can see the big picture, innovate and adapt to constant change.Knowledge of Salesforce product portfolio, sales process with keen understanding of product messaging and positioning in addition to overall industry knowledge is a must.Excellent communication skills that span across various cultures and professional backgrounds. Ability to connect the dots organisationally, network efficiently and influence various roles, levels and profiles to drive collaboration and program excellence.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:09 PM

BASIC QUALIFICATIONS - B2 certification in Portuguese. - Must be fluent in Portuguese and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Portuguese. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Portuguese-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Portuguese and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Portuguese-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to Emails and Phone calls received from publishers in Italian and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and Italian-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

BASIC QUALIFICATIONS*MS in Computer Science or related field, or equivalent work experience*Minimum of 5 years of experience with any combination of the following: mobile security, threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security*Minimum of 5 years of experience and understanding of security engineering, system and network security, authentication and security protocols, cryptography, or application securityDESCRIPTIONHelp us protect not only the Amazon Web Services (AWS) cloud computing environment but all of our customers as well! Since 2006, our great team at AWS has been enabling our customers to bring great ideas to life in ways that aren't possible in traditional IT environments. With AWS you can flexibly harness compute, storage, security, and other services from across the globe as your business demands them.AWS Security is on the cutting edge of many security issues for a wide variety of platforms and technologies including cloud services, Internet of things (IoT), identity and access management, mobile devices, virtualization and custom hardware, all operating at massive scale. Similarly, our highly collaborative team is committed to each team member's growth as our business grows.AWS Security is looking for an Application Security Engineer to help validate that our services, applications, and websites are designed and implemented to the highest security standards. You will be responsible for analyzing the security of applications and services, discovering and addressing security issues, building security automation, and quickly reacting to new threat scenarios. You will have the opportunity to learn from, and be mentored by, those who are building and securing our cutting-edge services.You are expected to be strong in multiple domains and provide significant contributions to the AWS IT Security team and to multiple groups throughout Amazon. You are expected to develop elegant solutions to complex business problems and apply appropriate technologies while following security engineering best practices. You are also expected to mentor more junior engineers and be a security thought leader for the organization.You will foster constructive dialogue and seek resolution when confronted with discordant views. Engineers in this role are expected to participate fully in the planning of the AWS IT Security team's work and constantly seek opportunities for process improvement. You should also have a deep understanding of at least one specialty for which they are a sought out resource (both within AWS Security and by groups throughout Amazon), while having an understanding of the application of information security in a broad range of technical areas.You will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks which may include project and software development work. This role will provide career growth opportunities as you gain new security skills in the course of your duties.Key job responsibilities Application security reviews Mobile security reviews Secure architecture design Threat modeling Projects and research work as needed Security training and outreach to internal development teams Security guidance documentation Security tool development Security metrics delivery and improvements Assistance with recruiting activities and administrative workAbout the teamAbout AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.Inclusive Team CultureIn Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CAN | Vancouver, BC, CANPREFERRED QUALIFICATIONS*Experience implementing security solutions at the business division level*An understanding of network and web related protocols (such as, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)*An understanding of web servicesExperience with multiple programming languages (such as, Java, C++, Ruby, Python, Perl, etc.)*Excellent written and verbal communication skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $180,900/year up to $302,000/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/08/2024 10:34 AM

BASIC QUALIFICATIONS - B2 certification in Italian. - Must be fluent in Italian and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Italian. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Italian-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Italian and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Italian-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to Emails and Phone calls received from publishers in Italian and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and Italian-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

BASIC QUALIFICATIONS - B2 certification or equivalent in Spanish. - Must be fluent in Spanish and English in written and verbal communication - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and Spanish. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and HTML is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (Spanish-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in Spanish and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Spanish-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: - Process and respond to emails and Phone calls received from publishers in Spanish and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and Spanish-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

BASIC QUALIFICATIONS - Should be willing to work from the Hyderabad office as VCC is not available. - B2 certification in French. - Must be fluent in French and English in written and verbal communication- Process and respond to phone calls and emails received from publishers. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and French. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and html is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (French-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in French and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and French-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to emails and Phone calls received from publishers in French and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and French-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM

Business Support Services Tremendous career growth potential within a multinational corporationFull-time permanent positionExceptional career advancement prospects within a global enterpriseWhile others dream of visiting the cape, for you, it's right in your backyardAbout the roleAll progress begins with pioneers. At Rio Tinto, it begins with you.We are looking for an experienced team member to join our Business Support Services team, dedicated to delivering efficient customer service and administrative support.This role provides an outstanding opportunity for a structured, people-focused individual with core administrative skills and a talent for managing time effectively.Reporting directly to the Business Services Supervisor, this role operates Monday to Friday (on a nine-day fortnight). Your duties include, but will not be limited to:Providing comprehensive administrative support to various teams with keen attention to detail and a proactive attitude.Utilizing business software applications to create correspondence, reports, and presentations.Efficiently coordinating business travel arrangements.Maintaining organized files and records.Managing order processing and inventory.Assisting in event planning.Offering excellent customer service support.Excelling in a dynamic work environment with multiple priorities while maintaining confidentiality.Strictly adhering to security and compliance procedures.Being available to travel to the Amrun site as necessary.What you'll bringA commitment to the safety of yourself and your teamExcellent and professional customer service, administration and organisational skillsEffective communicator and collaborator who can effectively manage competing prioritiesGood understanding of Microsoft Word, Power Point, Excel and Microsoft TeamsWhat we offerA work environment where safety is always the number one priority.A permanent position working directly for Rio Tinto.A competitive base salary reflective of your skills and experience with annual incentive program.Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.Domestic relocation assistance on offerWeipa accommodation benefit.Remote area allowance.Remote area holiday travel assistance.Paid parental leave up to 9 months (no distinction between primary or secondary carer).Health cover scheme for employees and their immediate family.Salary sacrifice & packaging options - rental, mortgage, super, vehicle.Rio Tinto employee share program.Employee discounts - banking, accommodation, motoring, retail and more.Where you will be workingOur Weipa operations in Far North Queensland includes three bauxite mines, processing facilities, shiploaders, an export wharf, two ports, power stations, a rail network and ferry terminals.Amrun, our newest mine, was completed in 2018 and will extend our Weipa bauxite operations by decades, significantly building on our 55-year history on the Western Cape and providing jobs and supporting business growth in the region. The mine is located on traditional land. We work closely with the Traditional Owners to implement our agreements, ensuring that the benefits generated from mining support future generations and that important cultural heritage sites are identified and preserved.About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents.Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Every Voice MattersAt Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.Closing date: 25 th April 2024"Rio Tinto reserves the right to remove job postings prior to the stated closing date, therefore, if you are interested in applying for this vacancy, please submit your application as soon as possible."Salary: . Date posted: 04/11/2024 07:12 AM

About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryAs a Software Engineering Manager for the Core Software group, you will drive engineering projects and development support by collaborating with cross-functional teams across NetApp and partner cloud providers. You will direct the activities of a software systems development function and a quality assurance function for building and maintaining solutions in ONTAP. You will impact the planning, execution, and delivery of parallel projects enabling NetApp customers to embrace Hybrid Cloud and software-defined solutions.Job Requirements This position is responsible for managing cross functional tasks with multiple groups to deliver complex software defined storage solutions. The focus of this role is on creating and influencing strategy and delivering on execution. The potential impact of decisions made by this individual has a significant operational or financial impact. This individual will apply in-depth knowledge to solve broad issues that are complex in scope and establish medium to long-range plans. This individual must work effectively with staff to vice president-level employees and employees within and outside of their function and organization. This position will interface with customers and partners to resolve escalations in conjunction with support teams. Requirements Experience managing small to medium sized software development teams. Utilizes people skills and available people manager tools to critically impact the growth of an individual within the company and career. This individual must demonstrate favorable results through providing leadership to the function. Ability to function independently in a fast-paced dynamic environment with competing priorities. Ability to navigate through ambiguity and drive the team towards the common goals. Influence peers and partners across teams and Business Units Ability to build strong working relationships across all levels of the organization, including remote areas. Excellent verbal and written communications skills Education Typically requires a minimum of 10- 15 years of related experience. Mgr & Exec - Typically requires a minimum of 8 years of related experience. 3- 5 years of experience in managing a team of engineers responsible for all phases of the software development life cycle. A Bachelor of Engineering Degree in Computer Science, a Master's Degree, or a PhD; or equivalent experience is required. Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/10/2024 03:04 PM

About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryWe are looking for an experienced and creative Client Executive to join our growing ANZ Civilian Public Sector team. The Client Executive will be focused on developing new business across strategic portfolios and building the future growth engines for the ANZ Civilian Public Sector business. As the territory's Client Executive, you will be customer obsessed and work closely with the territory's Account Technology Specialist to cultivate meaningful and impactful relationships across your customer-base. You will develop an understanding of your customer's needs, strategies, and priorities, and leverage NetApp's leadership across Data Management, CloudOps, Hybrid Cloud, and Application Modernisation to help them achieve their goals.Job ResponsibilitiesYour responsibilities will include; Customer Partnerships: owning the business relationship with the customer and ensuring continual focus on strengthening the partnership and gaining an intimate understanding of their business Territory Strategy: defining, owning, and guiding the execution of the territory and account strategy Team Management: leading the team to work as one, to effectively deliver against the customers business outcomes Sales Ownership: maintaining strong sales hygiene, cadence, and intimate understanding of your customers business to provide accurate forecasting Customer Education: facilitating continued education to customers and partners to ensure their continual commercial and technical knowledge across NetApp technologies and services Stakeholder Management: on-going management of stakeholder relationships, both internally and externally, across the sales lifecycle Channel Engagement: working closely with NetApp partners to provide value-based solutions that focus on enabling the execution of the customer's strategy About YouYou will be joining a high-performing, motivated and intimate team who play a pivotal role in the future growth of the NetApp ANZ business. To be successful in this role you will; Be a high performing, self-starter with a passion for leading your team to continually over-achieve quota Strive to be a lifelong learner and possess a curious and creative mindset Possess both the technical background and business acumen to effectively engage and build influential and productive relationships across all levels of the customers business Have established a track-record for analysing your customers business to develop and execute multi-year account strategies which grow revenues within complex environments Be an exceptionally strong analytical thinker with strong communication and presentation skills. Understand the value of a team and can effectively leverage cross-functional teams to achieve a common set of goals Value and enjoy building and maintaining strong collaborative relationships which encourage out-side-the-box thinking amongst your peers Perfection is not required - if you're excited about this role and feel that you have relevant experience, but not sure if you meet 100% of the criteria please apply, we would love to speak with you!Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/10/2024 03:04 PM

BASIC QUALIFICATIONS- 12+ years solutions architecture or equivalent experience- 12+ years experience within software development- 10+ years of decision-maker engagement- 5+ years experience in technical thought leadership within infrastructure or cloud-computing industriesDESCRIPTIONAt AWS, builders rule. Are you passionate about building software, machine learning, and scalable distributed systems? Are you passionate about developing impactful content and effective market strategies? Are you passionate about engaging communities across startups and enterprises?AWS is seeking a Principal SA who will help us go to market with new services enabling developers to build, test, and deploy on the cloud. The SA will be responsible for taking a new product to market by developing and deploying Builder focused go-to-market strategies across geographies and industries. The SA will research, define, build, and deploy effective and targeted programs to accelerate broad based sales and business development activities for builder/developer services. The SA will facilitate the enablement of specialist, sales, and product marketing with specific customer-centric value propositions. They will directly interface with the product management and engineering teams regarding customer and partner requirements.The SA will synthesize data and information gathered from these engagements into succinct findings, derive strategic insights, and persuasively communicate those findings and perspectives to product and sales teams, including senior leadership. The SA will conduct market segmentation, market research, and identify strategic paths to entry for those segments, coordinating cross-functional teams around these engagements where appropriate.In addition, the SA will be directly helping our customers to reinvent their own business models by harnessing the power of AWS Builder tools, thereby driving adoption with key customers. They will work closely across multiple internal and external organizations - AWS Specialist, Sales, Marketing, Partners, and training - to position the AWS services for customers and partners, and provide guidance on the value proposition and benefits.The candidate will have both the business and technical depth within the domains of DevOps, CI/CD, and GenAI (Generative AI). The ideal candidate will also have a demonstrated ability to think strategically and long-term about the needs of complex global businesses, the movements of markets, meaningful ways to influence and engage with market segments, and understand the impacts that these forces have on building developer-focused services. They will also be familiar with enterprise grade IT, complex legacy IT environments, managed enterprise IT infrastructure services, enterprise applications, and would have professional experience in market analysis, customer engagement management, business operations, and software development; and have a background that demonstrates success in the introduction of new technology into global markets. They will have the ability to drive process improvement, work in ambiguous environments, and earn trust across stakeholders and backgrounds.Key job responsibilities* Building a strategic, long term GTM for execution in markets across all industries, cloud adoption stages, skill sets, user bases globally.* Own GTM strategy for builder services identifying route to market options, vetting out and documenting requirements to entry for various market segments of interest* Identify and nurture relationships with early-adopter customers through all stages of adoption, setting up early-maturity services for a highly productive, and efficient flywheel of customer feedback and adoption* Engage in internal process improvement and management across a large stream of workloads and stakeholders to optimize early-maturity service adoption and experiences* Serve as an evangelist for the AWS Builder Experience Services within AWS and externally.* Engage, support and scale business development and sales teams across AWS to be capable of delivering the AWS developer value proposition to customers and partners.* Establish mechanisms to measure and track metrics related to development of new AWS Builder Services, and execute improvements to the approach based on those measurements.* Prepare and deliver business reviews to the senior management regarding the AWS Builder business.About the teamOur team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.We are open to hiring candidates to work out of one of the following locations:Vancouver, BC, CANPREFERRED QUALIFICATIONS- College/University degree or equivalent experience- Technical Cloud Certification- Strong ability to lead large organization or multi-country initiatives while driving clarity and delivering outcomes with complete independence- Proven ability to deliver significantly complex solutions that evolve to improve and support changing business goals- Ability to grow a culture of collaboration and inclusion by educating others, influencing strategic direction, and actively developing the AWS SA community- Experience in effectively communicating with a diverse audience through different communication forums (narrative documents, speaking events, executive leadership meetings)- Track record of building rapport and close relationships with senior customer executives (e.g. C-Suite or direct reports of C-Suite)- Ability to motivate, encourage, and coach others to develop strong relationship building and solution architecture skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $151,200/year up to $252,500/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/12/2024 09:07 AM

BASIC QUALIFICATIONS1)Bachelor's degree 2)12-24 months of work experience. 3)Good communication skills - Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environmentDESCRIPTIONNOC OverviewNOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Purview of a Trans Ops Representative:A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals - Inbound and Outbound operations.Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.Key job responsibilitiesTrans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion.Responsibilities include, but are not limited to:• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.Providing real-time customer experience by working in 24*7 operating environment.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TSPREFERRED QUALIFICATIONSGraduate with Bachelor's degree Good logical skills Good communication skills - Trans Ops Representative will be facilitating flow of information between different teamsSalary: . Date posted: 04/12/2024 09:06 AM

J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.As an Associate in Client Services team, you will engage with key stakeholders across the Asset Management business to deliver tactical and strategic projects to identify and address areas of opportunity/improvement, reduce risk, enhance controls and develop reporting to improve our service to both internal and external Clients.Job Responsibilities Work as an individual contributor for various funds and client mandates to create operational readiness Engage key stakeholders, manage project work streams and all associated activities to support implementation of initiatives from initiation phase through to post implementation review. Chair regular Front Office, Operational and relevant work stream meetings documenting actions and tracking progress to completion. Understand and translate business requirements into project plans, onboarding checklists, process flows and runbooks. Provide effective communication and regular status reporting to key stakeholders. Proactively identify risk and control issues to prevent and mitigate risks. Collaborate to resolve challenges and escalate to stakeholders / the Management team as appropriate. Review the effectiveness of implementation and endeavor to identify ways to improve the way we work. Ensure the development of end-to-end operating models that are strategic and scalable where possible. Develop, review and maintain functional procedures and project management tools. Support the global team to develop best practice standards and consistency.Required qualifications, capabilities and skills Professionally qualified CA / CFA or Post Graduate finance professional, MBA with 5 years of experience in Financial Services industry or Graduate with at least 7 years of experience Asset Management or relevant Investment Banking, Wealth Management experience desired but not mandatory. A solid level of financial product knowledge including Equity, Fixed Income, Currency, Derivatives and Funds Investment. Trade flow knowledge from event inception, trade execution through to operational settlement. Strong interpersonal skills, comfortable working with a wide audience varying in degrees of seniority and ability to develop effective relationships with key business partners. Project Management experience with the ability to manage initiatives concurrently end to end. Excellent time management skills. Strong MS Office skills including Excel, Word and PowerPoint and ability to use web-based technology effectively. Disciplined, self-motivated, and delivery-focused individual who is able to work independently where required. Ability to identify process improvements and implement appropriate changes. Strong verbal, written and interpersonal communication skills to build relationships with senior business stakeholders and Clients.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/11/2024 10:22 PM

Job Summary: JOB DESCRIPTION - CLIENT SUPPORT SPECIALIST Location: Vancouver, BC., or Calgary, AB. Division: Ticketmaster Canada Line Manager: Area Manager Contract Terms: Fixed term (6-months), Full time (37.5 hours per week) THE TEAM We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives' one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB This Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and are required to follow up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOING Customer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteAdvise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesProviding coordination services of a networking issues between client and in-house IT teams.Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Minimum of 2 years' experience working in an office environment, preferably in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesStrong verbal and written communication skillsProficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is required YOU (BEHAVIOURAL SKILLS) Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry. Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent . Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive . EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. -- The expected compensation for this position in British Columbia is:$24.00 CAD per hour.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee's salary history will not be used in compensation decisions.Salary: . Date posted: 04/16/2024 09:26 AM

Job Summary: DESCRIPTION D'EMPLOI - SPÉCIALISTE AU SOUTIEN CLIENT Emplacement : Montréal, QC. (Hybride) Division : Ticketmaster Canada Cadre hiérarchique : Gestionnaire régional, Opérations Modalités : Contrat (1 an), 37,5 heures par semaine. L'ÉQUIPE Nous sommes des fans qui aidons des fans du monde entier a assister aux événements qui les passionnent. Filiale par excellence de Live Nation Entertainment, Ticketmaster, qui a révolutionné la façon dont les gens établissent des liens avec leurs artistes, leurs équipes et leurs spectacles préférés, continue d'innover jour après jour. Nous ne nous contentons pas de vendre des billets (bien que nous le fassions mieux que quiconque!), nous enrichissons des vies, une expérience inoubliable a la fois. Un véritable exploit. Le nôtre. Si, comme nous, vous êtes passionné par la magie des spectacles vivants et i vous souhaitez travailler pour une entreprise qui aide des millions de fans a vivre cette expérience, nous voulons vous avoir dans notre équipe. L'EMPLOI Ce spécialiste au soutien client fournira des services pour répondre aux besoins quotidiens des clients en matière d'utilisation des systèmes et produits de billetterie. Il sera responsable du maintien des niveaux de service convenus et devra assurer le suivi nécessaire auprès des équipes nationales afin de garantir la résolution rapide des problèmes pour notre large éventail de clients. D'autres responsabilités comprennent la formation, le partage des meilleures pratiques et le soutien opérationnel général, y compris les installations et les mises a niveau. VOS TÂCHES Service client Développer et entretenir d'excellentes relations avec les clients, atteindre et excéder les attentes en matière de service client.Coordonner et assurer les mises a niveau et le remplacement du matériel chez les clients.Former et conseiller les clients dans le cadre des directives procédurales afin de garantir une solution complète pour toute question/préoccupation technique ou de service.Maintenir les contacts avec les clients pour permettre un suivi et des rapports exacts.Fournir un soutien aux événements sur place et après les heures de bureau, si nécessaire.Soutien Ticketmaster ONE, système Host et contrôle d'accès Maintenir a jour ses connaissances du portail web Ticketmaster ONE.Se tenir au courant des nouvelles versions de logiciels/produits pour HOST, TM1 Entry, Archtics, Account Manager, et pour tous les autres produits technologiques.Créer/modifier les rapports, y compris les rapports Autypes, Repgens, Mopreps, et autres rapports avancés.Aider a l'intégration des clients et a la maintenance continue.Agir en tant qu'expert dans toutes les facettes des produits de contrôle d'accès.Connaissance de base de la programmation d'événements, en ce qui concerne les canaux de vente et l'expérience du consommateur.Identifier et aider a résoudre les erreurs liées aux événements.Soutien aux produits Communiquer aux clients les mises a jour et les nouvelles caractéristiques et fonctionnalités des produits TM.Fournir au client un soutien et les meilleures pratiques pour tous les produits TM.Aider a la création de nouveaux manifestes.Fournir une formation initiale et continue sur les nouvelles caractéristiques et fonctionnalités.Utiliser des techniques et des outils de dépannage pour identifier la cause profonde des problèmes.Fournir des services de coordination d'un problème de réseau entre le client et les équipes informatiques internesNos descriptions d'emploi évoluent en fonction des besoins et des priorités de l'entreprise. En plus de la description ci-dessus, votre rôle peut inclure des projets supplémentaires et un soutien a l'équipe selon les besoins. CONNAISSANCES (ou COMPÉTENCES TECHNIQUES) Minimum de 2 ans d'expérience de travail dans un environnement de bureau, de préférence dans des rôles de soutien aux clients.Expérience avec le système Ticketmaster et/ou divers systèmes de billetterie un atout!Expérience en billetterie considérée comme un atout.Souci du détail et être capable d'accomplir plusieurs tâches et de jongler avec des priorités concurrentes.Solides compétences en communication orale et écrite.Maîtrise du français, considérée comme un atout!Maîtrise des logiciels Word, PowerPoint, et Excel.Une passion pour les événements et un fort désir d'aider nos clients a créer l'expérience ultime pour les fans.Connaissance de Presence, Repgen, Archtics, et de la suite de produits Event Base un atout!Certain degré de créativité, de latitude et de résolution de problème requis. VOUS-MÊME (APTITUDES COMPORTEMENTALES) Sens des affaires - Vous comprenez et pouvez appliquer des concepts commerciaux généraux, en utilisant des réseaux externes pour comprendre les situations du marché et de l'industrie. Résolution de problèmes et innovation - Vous recueillez le point de vue et les idées appropriés et recherchez des solutions gagnant-gagnant en restant ouvert aux approches alternatives et en étant proactif dans la recherche de nouvelles idées. Capacité a maintenir une perspective équilibrée, a voir tous les aspects d'une question et a gérer les problèmes de manière rapide et efficace. Penseur libre et indépendant, ouvert aux idées et concepts nouveaux. Sens de l'organisation - Vous gérez les priorités concurrentes de plusieurs équipes/services/emplacements. Orientation vers la gestion des tâches et des projets (avec la capacité de tenir les autres responsables). Travail d'équipe gagnant - Vous collaborez avec les autres de manière respectueuse et partagez ouvertement l'information au sein de l'équipe pour aider a atteindre les buts et objectifs de Ticketmaster. Vous prenez le temps de faire preuve d'empathie et de comprendre le point de vue des autres, tout en reconnaissant et en appréciant la contribution des autres. LA VIE CHEZ TICKETMASTER Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements vivants qu'ils aiment. En tant que plus grande plateforme d'achat de billets au monde et premier fournisseur mondial d'outils et de services d'entreprise pour le secteur du divertissement, nous sommes les mieux placés pour concrétiser cette vision avec succès.Nous faisons tout cela avec une passion intense pour les événements vivants et une culture inspirante et diversifiée animée par des leaders accessibles, des responsables attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous, et que vous souhaitez travailler dans une entreprise dédiée a aider des millions de fans a vivre des expériences inoubliables, nous voulons faire votre connaissance.Tout ce que nous entreprenons est guidé par nos valeurs : Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour propulser leurs expériences de spectacles vivants, et nous comptons les uns sur les autres pour y arriver. Travail d'équipe - Nous croyons que la réussite individuelle ne fait pas le poids comparativement au niveau de réussite qui peut être atteint par une équipe. Intégrité - Nous nous engageons a respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons. Appartenance - Nous nous engageons a bâtir une culture dans laquelle chaque employé peut être authentique, avoir une voix égale et des opportunités de s'épanouir. ÉGALITÉ DES CHANCES POUR L'EMPLOI Nous sommes des gens passionnés et engagés envers nos employés et allons au-dela de la rhétorique de la diversité et de l'inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé a être vous-même au travail. Nous ferons tout ce qui est en notre pouvoir pour vous aider a concilier avec succès votre travail et votre vie privée. En tant qu'entreprise en pleine croissance, nous vous encouragerons a développer vos aspirations professionnelles et personnelles, a vivre de nouvelles expériences et a apprendre des personnes talentueuses avec lesquelles vous travaillerez. C'est le talent qui compte pour nous et nous encourageons les candidatures de personnes sans distinction de sexe, de race, d'orientation sexuelle, de religion, d'âge, de handicap ou de responsabilités familiales.Ticketmaster Canada offrira des mesures adaptées pour les personnes handicapées qualifiées lors du processus d'embauche. Si vous éprouvez des difficultés a utiliser notre système de candidature en ligne et que vous avez besoin de mesures adaptées en raison d'un handicap, veuillez envoyer un courriel a [email protected] . Veuillez noter que cette boîte de réception est limitée aux demandes de mesures adaptées. Les CV vers cette boîte de réception ne seront pas pris en compte.-- JOB DESCRIPTION - CLIENT SUPPORT SPECIALIST Location : Montreal, QC. (Hybrid) Division : Ticketmaster Canada Line Manager : Area Manager, Operations Contract Terms : Contract, 1-year. Full-time (37.5 hours per week) THE TEAM We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives with one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB This Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and following up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOING Customer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteAdvise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology productsCreate/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesProviding coordination services of a networking issues between client and in-house IT teamsOur job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Minimum of 2 years' experience working in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesStrong verbal and written communication skillsProficiency in French considered an asset!Proficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is required YOU (BEHAVIOURAL SKILLS) Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry. Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.Salary: . Date posted: 04/16/2024 09:26 AM

BASIC QUALIFICATIONS- 3+ years of business development, partnership management, or sourcing new business experience- 3+ years of developing, negotiating and executing business agreements experience- Experience with sales CRM tools such as Salesforce or similar software- Experience in setting up and managing a sales pipeline- History of goal attainment, teamwork, and willingness to roll up one's sleeves to get the job done- Bachelors degree or equivalent work experienceDESCRIPTIONCome join Amazon Key to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Amazon Key supports Amazon Logistics and our scope is expanding every day.The Amazon Key team is looking for an experienced Business Development Representative to build out our internal sales (ISAM) Canada footprint. This is a multifaceted role, requiring the ability to establish senior level relationships with the property management sector (PMCs, property owners, property managers, HOAs, and Stratas) as well as the services sector (real estate firms, commercial realtors). You will own and grow your own book of business and be responsible for execution of internal sales, scheduling with key install provider partners and POCs, and own these relationships end-to-end. This will include ensuring optimal customer experience from the Amazon Key installation with improved reliable customer deliveries and driver access for AMZL. You will be expected to support Operations' management of the day-to-day relationships with partners, while continuing to identify new channels and partners, for Amazon Key product distribution in Canada. This is a unique opportunity to play a key role in the rapidly growing Access-as-a-Service sector. The ISAM Partnership initiative is a highly visible program, and performance metrics will be tracked by senior leaders across a range of business verticals.Rejoignez Amazon Key for Business pour contribuer à transformer l'expérience de livraison des clients avec une qualité, une efficacité et une évolutivité sans précédent. Chaque fois qu'un colis est livré par un associé Amazon, la technologie est présente et en coulisses. Aujourd'hui, Key for Business soutient Amazon Logistics et notre champ d'action s'élargit chaque jour.L'équipe de Key for Business est à la recherche d'un représentant du développement commercial expérimenté pour développer notre empreinte commerciale interne (ISAM) au Canada. Il s'agit d'un rôle multiforme qui nécessite la capacité d'établir des relations de haut niveau avec le secteur de la gestion immobilière (PMC, propriétaires, gestionnaires immobiliers, HOA et Stratas) ainsi qu'avec le secteur des services (sociétés immobilières, agents immobiliers commerciaux). Vous serez propriétaire et développerez votre propre portefeuille d'activités et serez responsable de l'exécution des ventes internes, de la planification avec les principaux fournisseurs d'installation partenaires et POC, et serez responsable de ces relations de bout en bout. Il s'agira notamment de garantir une expérience client optimale grâce à l'installation de Key for Business avec une meilleure fiabilité des livraisons clients et un accès conducteur pour AMZL. Vous devrez soutenir la gestion des opérations aux relations quotidiennes avec les partenaires, tout en continuant à identifier de nouveaux canaux et partenaires pour la distribution des produits Key for Business au Canada. Il s'agit d'une occasion unique de jouer un rôle clé dans le secteur en pleine expansion de l'accès en tant que service. L'initiative ISAM Partnership est un programme très visible, et les indicateurs de performance seront suivis par les hauts dirigeants de divers secteurs d'activité.Key job responsibilitiesAbout the teamAmazon Key for Business is the multiunit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistics' delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers. The Business Development and Sales Operations team is a Las Vegas based group that provides strategic partnerships and go-to-market strategy to drive customer adoption.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CAN | Vancouver, BC, CANPREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations- Experience in online advertising or high-tech products/services- Experience influencing internal and external stakeholders- Good working knowledge of French and EnglishAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $83,700/year up to $139,700/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/16/2024 09:04 AM

Job Summary: Assist the Cash Manager in managing business relationships and accounting processes while driving efficiencies in systems and processes.Ensure timely and accuracy of transactional processing and accounting entries across all areas of Retail and the eCommerce platforms.Participate in and oversee period close activities ensuring all deadlines across the operations are met and escalating to management any unforeseen issues or concerns.Analyze opportunities, develop viable solutions to implement process improvements. Seek out and implement industry best practices.Interact with internal and external stakeholders in fulfilling inquiries, data requests or analysis.Evaluate and recommend to the Cash Manager and Compliance Team appropriate internal controls where necessary. Ensure compliance with SOC and oversee processes and support testing as required.Complete daily /monthly closing procedures and journal entries for sales audit, bank/ credit card fees and chargebacks, and A/R clearings.Develop and generate management reports, review and analyse information for loss prevention and business finance stakeholders (Sales Audit Control Reporting) to identify and explain potential loss or variances against business forecast.Analyse management reports for Retail and eCommerce to identify training, policy and procedure changes, and process improvement opportunities.Daily monitor and analyse system data reports to ensure checks in balance between interfacing systems preventing matching and/or reconciliation issues and ensuring data integrity between systems.Complete weekly front of house & balance sheet reconciliations for bank and bank charges, A/R, VAT, and other relevant balance sheet accounts impacting Retail or D2C. In support of the Cash Manager, also review other Cash Analyst reconciliations for accuracy and completion of reconciliations.Assist with analysing, automating and streamlining Retail and D2C processes and other business and process activities to improve the overall effectiveness and efficiency of operations.Assist with the year-end financial audit and testing of SOX controls.Perform variance analysis and explain the revenue and cost lines that are outside of business/financial thresholds as it pertains to Sales/AR/Bank Fees. Research and troubleshoot any adjustments or reconciling items to include liaising with business finance teams, operations teams, IT, the warehouse, and any other pertinent stakeholders to resolve timely.Daily/Monthly:Checking information has been loaded correctly loaded into the reconciliation system. Troubleshooting and, where necessary, co-ordinating with IT/ business analyst/Treasury and external partners to resolve the issue ensuring issues flagged are resolved within 2 business days and escalated to management if issue cannot be resolved timely.Analysing matching items and resolving the exceptions, including liaising with the business on missing cash receipts (physical stores), missing payment captures and chargebacks/exchanges (ecommerce and physical).Prepare sales control report for the business - highlighting any risk areas.Provide ad-hoc reporting and analysis to the business.Ongoing/Projects:Work with Line Manager to propose changes to optimise processes.Liaise with Payment Acquirers (Worldpay, Elavon....) on the information processes and to follow-up on fees/chargebacks.Assist in the migration of new LOBs into the reconciliation system, this may include performing UAT testing, reviewing project process flows, and validating process integration recommendations.Ensure the necessary steps are taken to incorporate new markets and business strategies.Liaising with internal & external auditors as required and assisting accounting manager with all audit deliverables.About The Walt Disney Company (Corporate): At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with UTV Software Communications Private Ltd , which is part of a business we call The Walt Disney Company (Corporate) .Salary: . Date posted: 04/16/2024 08:36 AM