Overview of salaries statistics of the profession "Fleet Sales Manager in Australia"

BASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Team Lead for its transportation operations. In this role you will working closely with fulfillment centers (FCs) and sort centers (SCs), last mile (LMs) logistic partners and other stakeholders for smooth management of line haul operations across Amazon's middle mile network. The Team lead will be the first POC for any operational escalation and will engage with the right stakeholders to resolve the issue & prevent recurrence. Apart from handling people PA, the Team lead will also drive deployment of solutions coming out from various improvement initiatives viz. VRID hygiene, Accruals improvement, In-transit loss reduction, Developing safety culture for Drivers, Truck Utilization improvement, New projects (Totes, PFS) etc. at zonal level. In BAU, he/she will be rostered in shifts for keeping a tab on operations & work on improvement projects. Essential Functions • Carrier manager for coordination with NOC & carriers • GB development initiatives • Driving improvement KATA Opportunities: o Truck utilization o Carrier arrival performance at destination o Accident Prepare bridge for WBR • BAU Ad-hoc Planning & analysis • Coordinate with SLP & carrier to reduce in-transit losses • Engage with Safety to improve yard & road safety • Drive R4D training & adoption with Manage and raise MR PO process • Resolution of invoice queries (both Vendor/Amazon) • PO Fund additions for on-time payments • Maintain distance annexure & route codes • Accruals Preparation • Drive R4C adoption to improve carrier experience o Pre-registration compliance o LTR coding o Load board o Self-invoicing o Driver assignment for R4D • Align vehicle fleet plan with stakeholders (FC, SC, LM, SF) • Input preparation for Automated Planning (such as MRO) o Distance & Transit time inputs for all OD pairs o Prepare manual vehicle plan as an input o Run tool to optimize routes o Analyze tool output for execution feasibility o Re-configure vehicle run plan o Work with NDC for necessary truck filter changes • Lane level cube analysis to improve planning accuracy • Prime Now & WHT Management o Fleet planning based on forecast o Accruals preparation o Launch of new arc movements • Data analysis & Execution of New Projects - SFC, Totes, etc. • New SC, FC, Station Launches o Pilot run & feasibility check o Prepare vehicle fleet plan o Carrier allocation • ART Event execution o GB training and ramp up before peak o Re-routing of vehicles to increase vehicle turns o In-transit break-down recovery/rescue planning o Mechanic arrangement at Origins o Vendor Control Tower ManningWe are open to hiring candidates to work out of one of the following locations:Salem, TN, INDPREFERRED QUALIFICATIONS- Knowledge of city topography and road networkSalary: . Date posted: 03/27/2024 08:56 AM

BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of engineering experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsDESCRIPTIONAmazon is breaking new ground and changing the rules for relational databases. At Amazon Web Services (AWS), we are the public cloud. AWS commands a majority of the world's public cloud traffic, serving customers at ultra large scale, and this volume is growing exponentially every day. At Amazon/AWS, we take databases to their limits. Due to our scale, we see issues that no other RDBMS customers see. We are creatively and disruptively solving some of the most complex database problems related to immense growth, scaling, leveraging the cloud, extremely high performance and high availability requirements. Do these types of challenges excite you? Do you want to part of the core group that's responsible for availability and durability of the world's largest fleet of relational databases on cloud ? If you're an engineer who want to be significant part of this core group, come on board!We have challenging problems to solve in distributed systems, concurrency, high availability, durability, performance, languages, and performance engineering. We intend to be the world's best and most reliable database, built by an excellent team, all while having fun - come join us on the journey!What is in it for you?Large scope and impact: Work on a service that will be used, directly and indirectly, by millions of customers.Gratification: You will know you are solving problems most software developers don't yet know exist.Critical: Databases are heart of many of our customers' applications.Ownership: you will quickly become responsible for key components of the service.Learn: If want to learn about challenges of large-scale fault tolerant systems in practice - this is an opportunity of a life time.Innovate: We learn from our customers and invent every day.Make history: AWS is the leader in a current industry wide revolution.Have fun: Surround yourself with engineers that like to solve complex problems, but also work in a fun environment.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/04/2024 09:28 AM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Job DescriptionBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy ofover a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces,and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector These engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets in traditional and emerging areas, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, to enhance quality, safety, and productivity for airline customers, shaping the future of aerospace in India for India, and the world.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements dependingupon business and customer needs, and professional pursuits that offer greater flexibility in the way ourpeople work. We also believe that collaboration, frequent team engagements, and face-to-facemeetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, andworld. Join us in powering the progress of global aerospace.Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers.Bold innovators and dreamers. Join us, and you can build something better for yourself, for ourcustomers and for the world.Airframe Service Engineering team serves as the single technical face of Boeing to the Customer and to: expeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve safety events and issues. The Airframe Service Engineering team strives to mitigate and prevent future Service Requests (SRs) and increase operational safety and reliability by developing/adding repairs to the Structural Repair Manual (SRM) and completing Service Related Problems (SRPs).Job DescriptionBoeing India Engineering has an immediate opening for Airframe Service Engineering Manager is seeking energetic first-line engineering managers to lead the Airframe Service Engineering teams at India, providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to lead fast paced teams working complex technical challenges in support of safety operation and return to service. The Managers will interact with other service engineering and design/specialized engineering teams, field service teams and maintenance teams, Fleet Chief Offices, U.S. and International commercial customers/suppliers, and regulatory agencies. This position requires an individual with excellent communication and relationship-building skills, is comfortable interacting with diverse cultures, and can work on variable shifts.The ideal candidate will lead in-service issue resolution, customer service requests, support continued operational safety program, resolve service related problems & suspect discrepancy reports. The selected candidate will develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.The selected candidate should have experience of working in a fast-paced environment and prior experience of working and managing teams for the resolution of airline customers' in-service engineering issues. Prior experience and demonstrated ability to manage teams in aerospace domain. Skilled in advising and mentoring staff members to meet schedules or resolve technical or operational problems.This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world. The candidate shall provide periodic update on project progress, quality metrics, project summaries, and other related documents. Contribute to productivity improvement through use of Quality Management System and lean principles.This position supports initiatives of Boeing India organization related to engineering excellence, employee development, customer engagement etc.This position will be located in the Boeing India Engineering and Technology Center, Bangalore, India. Position Responsibilities Manage engineers performing Structural Design and Analysis of Boeing commercial airplanes.Primary duties of the team include customer service interface, repair development, structural analysis, structural damage tolerance analysis, project management, operational safety assessment, and FAA certification.Develops and executes projects and process plans, implements policies and procedures and sets operational goals.Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.Develops and maintains relationships and partnerships with customers, stakeholders, peers,Provides oversight and approval of technical approaches, products and processes. Basic Qualification & Skills Required: Bachelor or Master in Engineering is preferred.Experience working with airplane structural design and/or analysis.Ability to work variable and/or rotating schedule.Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time zones.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.Must be able to work collaboratively with cross-functional teams within Boeing and external partners.Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.Proactively seek information and direction to successfully complete the statement of work.Committed to finding a way to resolve problems and keep commitments.Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work. Desired Skills/Experience Previous experience leading or managing in an engineering organization is desired.Experience working structural activities with Boeing airplanes.Experience providing customer support services to airlines.Familiarity with FAA transport airplane structural regulations. Typical Education & Experience: Bachelor or Master in Engineering (preferably in Mechanical, Aeronautical / Aerospace or equivalent discipline) with 12+ years of experience in aviation domain. Relocation: • Relocation will be provided based on candidate's eligibilityEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/04/2024 04:02 PM

FIGURES. FIGURES. FIGURES. JOY. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.It takes a special team of highly inventive minds to create truly mobilising financial products. People with a passion for finding empowering creative solutions that perfectly balance market forces with our customers' dreams. So if you're looking to take on a stimulating and challenging new role that gives you the freedom to be truly innovative, join us in driving the future of financing.RRMC General Manager Canada oversees and manages in the Canadian region within the Americas the sales of new and used car vehicles (including Provenance) to sell Rolls-Royce Motor products, drives and manages all Financial Services programs (Residual and rate support) for new/used cars to support CR-V-4 retail target, manages specific targets supporting parts and accessories volume growth and service retention volume growth; technical campaign/recall completion rates, reviews OEB qualifications and Visual identity standards and increases dealer performance by managing marketing related activities from lead generation to conversion to loyalty.Key accountabilities include:SalesContribute as member of CR-V-4-CA team to the planning and decision making to achieve objectives; to set and negotiate subsequent dealer targets and manage achievement thereof for new vehicles and Provenance (certified used cars).Direct and execute regional new and used car sales strategy to develop growth plans and formulate sales initiatives that will maximize volume and profit and Brand Development.Direct and control sales initiatives and bonus programs to achieve sales targets, maximize profit and mitigate or eliminate risks. Steer specific Product needs and pricing positions in the local market to ensure KPI vs Bentley and Key set competitors are met.Assist in the Stock management and optimal handling of dealersDevelop and steer Used Car Business, targets, standards and overall representations.Develop and improve the option take and bespoke rate take up via dealers.AftersalesResponsible for and manages the achievement of dealer wholesale and retail parts sales/purchase objectives:Customer Pay (CP) businessTotal parts purchasedTotal accessories purchasedAccessories Per New Vehicle Retailed (APNVR)TireCustomer Pay Per Vehicle in Operation (VIO)Loyalty & Retention ratesStock vs VOR ordering ratioLeads and steers the growth of the Aftersales business via dealer negotiation, consulting and agreement of action plans to ensure delivery of objectives.Conducts regular dealer visits, completes Dealer Contact Reports which are then forwarded for action follow-up to the dealer Aftersales management team, Dealer Principal and internal RRMC Management team.Monitors and advises dealer on stocking levels to ensure that appropriate stock is on hand to limit days a vehicle is in for service. Enhance the customer experience.Solicits commitment from dealer management to enroll personnel in required training to ensure dealers are compliant with Dealer Bonus eligibility training requirements.Monitor and advises dealer on technical Campaign completion rates.Dealer Development/CRMDirect and execute dealer network strategy to provide the appropriate retail network with the right partners, in appropriate locations with the correct level of investment, premises, CI standards and resources to deliver future growth. Including overseeing Customer Satisfaction.Manage and direct dealers and team in CRM activities within Rolls-Royce guidelines and ensure achievement of CRM targets.Counsel dealers on CRM best practices and establishing customer relationships.A custodian of the brand, champion of compliance with agreed CRM processes and monitor of corporate and visual presentation identity in their respective region.Analyze dealer Financial Statement profitability and or loss performance. Monitor Dealership OEB qualifications based on KPI performance. Ensure all required web based and instructor led training for Sales Consultants and Sales Managers are completedMarketingDirect and execute regional/local marketing and events strategy to develop awareness and acceptance of the RRMC brand, promote RRMC products and generate customer prospects and customers. Develop and approve Marketing plans in support of retail (new/used)Responsible for delivery of dealership marketing & activations for RRMC in the respective region in relation to the existing Dealer Marketing Plan, achieving brand and tactical balance.Implement the overall strategic and operational Marketing objectives for the defined area within region (e.g. contacts and opportunity targets).Manage, monitor and report achievement of 1% Communications Bonus requirements.Lead dealer Marketing staff as Brand Ambassador to protect and enhance the Rolls-Royce brand Manage and direct dealers and team in paid media activates within Rolls-Royce guidelines.Must be skilled in all marketing disciplines (ATL & BTL communications, CRM, live events, drive events, motor shows, partnership marketing and general dealer marketing services)Provide regular report updates, maintain event and activity tracker.Manage regional resources (e.g. fleet cars and budget) with care and consideration, with the best interest of the company in mind Oversee respective regional Marketing fleet; organize vehicle movements in coordination with Sales Operations Fleet Manager and external Fleet Operations CompaniesManage territory marketing budgets, initiate purchasing processes, seek approvals, monitor expenditures and review invoices for paymentFinancial ServicesManage all Financial Services programs (Residual and rate support) for new cars to support the retail target including creation of quarterly incentive programs that maximize sales volume while adhering to budget guidelines.Responsible for development, coordination, execution of all Financial Services topics including liaising with dealers to ensure communication and understanding of programs.Lead collaboration with BMW Canada Financial Services team in the areas of residual values, consumer finance, lease and loan products, credit (including applications), remarketing, risk, and dealer floor plans. Drive and manage the remarketing used car sales strategy to develop growth plans, formulate sales initiatives that will maximize volume, profit and mitigate residual value risk. Optimize the auction process and increase dealer engagement with used cars to improve residual values.Develop programs that stimulate owner loyalty and drive car sales conversion.Focus on model run outs and new product launches.OthersLiaise on Retail and Wholesale Finance with BMW Financial Services and dealers to ensure optimal business successes including the Internal Finance Department.Senior Directors to explain market conditions or host and support market visitsWork with RAM (Regional Aftersales Managers) to minimize client car issuesQualificationBachelor's Degree ideally in business or communications or equivalent work experience 5-7 years' experience in sales managing, planning roles.Keen knowledge of automotive sales, operations & processes, and competitive environment.Excellent analytic and presentation skills (advanced Microsoft Excel & PowerPoint experience).Experience in Marketing, Event Management and/or Public RelationsBasic Knowledge of automotive Finance and the retail Financing businessBasic knowledge of Ownership Services main topics and trends.Understanding of Franchise operations and Franchise lawsExperience establishing business plans and providing operational consultationFrench skills preferred (region dependent). prioritize and execute complex tasks and objectives in an independent work environmentAbility to travel up to 40% overnight.Benefits of working at BMW Group Canada include:An award winning culture.Cutting edge innovation and creativity.Incredible BMW, MINI and Motorrad employee vehicle/motorcycle programs.Flexible working models.**Highly competitive compensation.Performance incentives programs.First-rate health and wellness benefits.Education reimbursement. World-class office space.Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.Fully stocked coffee/tea bar.**We encourage interested candidates who may legally work in Canada to apply for the role. Our organization follows a hybrid work structure. To be eligible for this role, candidates are expected to work from our Head Office in Richmond Hill, Ontario three times in a week.BMW Group Canada is committed to attracting and retaining a diverse team of associates and creating an inclusive environment. BMW Group Canada does not discriminate against applicants based on race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity, or disability or any other status or condition protected by applicable federal, provincial or territorial law.BMW has an accommodation process in place that provides accommodations for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, provide feedback or request documentation, please contact [email protected]: . Date posted: 04/09/2024 10:50 AM

Company DescriptionA modern oasis at the ocean's edge, Forbes Five-Star Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Be an ambassador for the brand, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences. Discover Fairmont Pacific Rim - and lead our award winning, world class Food & Beverage team.Job DescriptionWhy work for Fairmont Pacific Rim?Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!A competitive salary, starting from $87,000.00 per annumComplimentary meal through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerTravel reimbursement program for a TransLink monthly passExtensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirementsCompany-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirementsComplimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST programWhat you will be doing:Lead, mentor and train the Lobby Lounge team to provide our guests with a flawless, meaningful and authentic luxury experience delivered in a personal wayMonitor inventory, operating pars and oversee plan purchasingImplement effective cost control measures of all food, beverage, labor and operating expenses in the Lobby Lounge by finding efficiencies and maximizing productivityStrategize on new products, service offerings, and upsell opportunitiesOversee all areas of the atmosphere: includes maintenance, cleanliness, and musicLead the Lobby Lounge in employee engagement initiatives and action planning based on colleague feedback and engagement survey responsesOversee all Recruitment, Training & Development, and Performance Management of the Lobby LoungeCoach and develop colleagues through ongoing conversation and feedback, annual performance reviews, developmental plans, and career pathsHost monthly departmental meetings related to hotel goals and planning, guest satisfaction, financial results, employee engagement, health & safety, employee recognition, sustainability, brand standards, etc.Oversee payroll and accuracy of the Lobby LoungeResponsible for all Health and Safety in the restaurant. Must ensure that all Health and Safety guidelines are maintained and regular audits are in place.Lead the team in food tastings, cocktail and wine list development and any other matters relating to the food and beverage offer.QualificationsYour experience and skills include:Minimum 2 years' experience at Lobby Lounge or Bar General Manager level (or equivalent) operating with full performance accountability of a successful brand operated restaurantAbility to work effectively and collaboratively in a demanding, multi-cultural, diverse environment within required deadlinesProven ability to build and maintain strong relationships with stakeholdersProven ability to analyze data and trends, create strategies for improvement, and take risksExcellent interpersonal and communications skillsHighly organized and ability to work well under pressure with competing priorities and deadlinesFlexibility and ability to adapt to changing prioritiesVision and ability to lead and motivate othersAbility to create and promote a fun working environmentProficient with Micros, Avero and MS Office or similar an assetAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:07 AM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Customer Success Manger (CSM) to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead.As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include:• Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.• Flight Operations: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions.• Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records ManagementWe are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.This position will be located at Delhi OR Bangalore , India. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business ownersCreate a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health ScoreMeasure customer value by correlating adoption metrics with customer KPIsMitigate churn and drive recurring revenue growthMaintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includesRegular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales DirectorPeriodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leadsParticipate in Renewal playsOffer customer/market feedback to Boeing's offer managers, services offer managers, and product managers Key Skills: Relationship Management: Builds strong relationships with both end user communities and economic buying centers they representCommunications: Demonstrates executive-level communication, consultation, and presentation skills.Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcomeIssue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over timeTeam Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationshipThis position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION3 years previous experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives. Preferred Qualifications (Desired Skills/Experience ) : 5 years previous experience in a customer success role within a SaaS environment7 years previous experience in a customer success role within a SaaS environmentPrevious experience in airline operations and a solid understanding of aviation conceptsPrevious experience in an Airline OCC, Maintenance, and/or Flight Operations environmentsExperience with TSIA concepts and best practicesExperience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+7 years' related work experience, 10 years' related work experience, etc.Level 4 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+11 years' related work experience, Master+11 years' related work experience, 14 years' related work experience, etc.)Level 5 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 16 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+14 years' related work experience, Master+15 years' related work experience, 18 years' related work experience, etc.) Relocation: This position does offer relocation within INDIA.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Jeppesen Canada is seeking a highly skilled and motivated Mid-Level, Senior or Lead Customer Success Manger (CSM) to join our Customer Success Team . As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include: Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control. Flight Operations : These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions. Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records Management.We are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business owners.Create a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health Score.Measure customer value by correlating adoption metrics with customer KPIs.Mitigate churn and drive recurring revenue growth.Maintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includes.Regular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales Director.Periodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leads.Participate in Renewal plays.Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers. Key Skills: Relationship Management : Builds strong relationships with both end user communities and economic buying centers they represent.Communications: Demonstrates executive-level communication, consultation, and presentation skills. Results Oriented : Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcome. Issue Management : Proactively identifies, escalates, and resolves issues in a way that builds customer trust over time. Team Player : Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationship. This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): 3+ years of experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives.Must be legally able to work in Canada.Individual must not pose a risk for safeguarding of controlled goods.Must be eligible to handle US export-controlled data. Preferred Qualifications (Desired Skills/Experience): 5 years previous experience in a customer success role within a SaaS environment.7 years previous experience in a customer success role within a SaaS environment.Previous experience in airline operations and a solid understanding of aviation concepts.Previous experience in an Airline OCC, Maintenance, and/or Flight Operations environments.Experience with TSIA concepts and best practices.Experience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience, 9 years' related work experience, etc.). Level 4: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience, 13 years' related work experience, etc.). Level 5: Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 14 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+9 years' related work experience, Master+12 years' related work experience, 18 years' related work experience, etc.). Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. Additional Information: This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.Please also submit a CV or resume written in English.(NOTE : Le générique masculin est utilisé sans discrimination et uniquement dans le but d'alléger le texte.)Jeppesen Canada est à la recherche d'un Gestionnaire du succès client de niveau intermédiaire, supérieur ou principal (GSC) hautement qualifié et motivé pour se joindre à notre équipe du succès client . En tant que gestionnaire du succès client, vous jouerez un rôle crucial en favorisant l'adoption, en identifiant les occasions d'expansion et en assurant le renouvellement de nos clients de nos compagnies aériennes commerciales dans le cadre des Services d'aviation numérique (SAN).Vous travaillerez sur les offres de produits des Services d'aviation numérique (SAN), qui comprennent : Solutions pour le poste de pilotage : Ces produits et services couvrent l'ensemble du centre de contrôle des opérations (CCO) d'une compagnie aérienne et comprennent la planification des équipages, la planification des vols, le suivi des équipages et le contrôle des opérations. Opérations de pilotage : Ces produits et services sont principalement utilisés par les pilotes et les administrateurs de sacoche de vol électroniques (SVE). Les exemples incluent les applications SVE, les outils SVE, la navigation et les solutions de cartes de navigation. Opérations technologiques : Ces produits et services sont utilisés dans le département de maintenance d'une compagnie aérienne. Les exemples incluent le système de gestion des actifs, la planification et l'évaluation des coûts de la flotte de moteurs, et la gestion des dossiers.Nous nous engageons à créer un environnement inclusif et propice à la croissance pour tous les membres de notre équipe. Rejoignez-nous et découvrez votre avenir avec Boeing. Responsabilités du poste : Établir des relations commerciales solides avec toutes les parties prenantes clés, y compris les utilisateurs et les propriétaires d'entreprise.Créer un plan d'adoption complet aligné sur les meilleures pratiques du secteur, adapté à la solution spécifique achetée, aux indicateurs clés de performance du client, aux facteurs de valeur identifiés, aux mesures à suivre et aux données pour l'évaluation du score de santé client (Customer Health Score).Mesurer la valeur pour le client en corrélant les mesures d'adoption avec les indicateurs clés de performance du client.Réduire le taux de désengagement et favoriser la croissance des revenus récurrents.Maintenir une vision à 360 degrés de la santé globale du client, des engagements en cours et des problèmes.Favoriser les partenariats internes avec l'équipe Go to Market (par exemple, les directeurs des ventes, les vendeurs techniques, les responsables des services, le support premium et les consultants en solutions) pour les comptes attribués.Favoriser et piloter la communication avec les clients - Développer des plans de communication personnalisés et réguliers pour les clients assignés, incluant :Points de contact réguliers avec les utilisateurs finauxSuivi de l'utilisation des fonctionnalitésParticiper aux évaluations trimestrielles des activités menées par le responsable des services et le directeur des ventes.Rapports et mises à jour périodiques pour les principaux dirigeantsIdentifier et mener de manière proactive des actions d'expansion (vente croisée, montée en gamme) qui apporteront une valeur ajoutée aux clients assignés, en référant et en collaborant avec les ventes sur des pistes complexes.Participer aux jeux de renouvellement.Fournir un retour d'information sur les clients et le marché aux responsables de l'offre de Boeing, aux responsables de l'offre de services et aux responsables de produits. Compétences clés : Gestion des relations : Établir des relations solides avec les communautés d'utilisateurs finaux et les centres d'achat économiques qu'ils représentent. Communications : Faire preuve de compétences en matière de communication, de consultation et de présentation au niveau de la direction. Orienté vers les résultats : S'assurer sans relâche que le client adopte pleinement la solution DAS (Distributed Antenna System) et atteint les résultats commerciaux souhaités. Gestion des problèmes : Identifie, remonte et résout les problèmes de manière proactive afin de renforcer la confiance des clients au fil du temps. Joueur d'équipe : Travailler en étroite collaboration avec d'autres fonctions en contact avec la clientèle afin de garantir la satisfaction du client et une relation positive avec le DAS. Ce poste est hybride. Cela signifie que le candidat sélectionné devra effectuer une partie de son travail sur place à l'une des options de lieux indiqués. Cela relève de la discrétion de l'équipe d'embauche et pourrait potentiellement changer à l'avenir. L'employeur ne parrainera pas les candidats pour obtenir un statut de visa d'emploi. Qualifications de base (compétences/expérience requises): 3+ ans d'expérience dans un rôle de succès client dans un environnement SaaSCapacité à aligner les processus opérationnels des clients sur les capacités des produits.Expertise dans la gestion de la clientèle, la négociation et la résolution des conflits.Solides compétences en matière de communication écrite et orale, avec la capacité d'adapter les messages aux utilisateurs finaux et aux cadres.Doit être légalement autorisé(e) à travailler au Canada.L'individu ne doit pas représenter un risque pour la sécurité des biens contrôlés.Doit être éligible à manipuler des données contrôlées pour l'exportation vers les États-Unis. Qualifications préférentielles (compétences/expérience souhaitées): 5 ans d'expérience dans un rôle de succès client dans un environnement SaaS.7 ans d'expérience dans un rôle de succès client dans un environnement SaaS.Une expérience préalable dans les opérations aériennes et une solide compréhension des concepts de l'aviation.Expérience préalable dans un environnement de centre de contrôle des opérations, maintenance et/ou opérations aériennes d'une compagnie aérienne.Expérience des concepts et des meilleures pratiques de la TSIA (Technology Services Industry Association).Expérience de l'application de méthodologies d'adoption et de renouvellement pour optimiser le modèle d'engagement des clients.Expérience préalable dans le domaine des affaires internationales et/ou des environnements multiculturels.Parler couramment plusieurs langues. Formation et expérience typiques: Niveau 3 : Formation/expérience généralement acquise au terme d'une formation technique supérieure (baccalauréat, par exemple) et généralement 5 ans ou plus d'expérience professionnelle pertinente ou une combinaison équivalente de formation et d'expérience technique (par exemple, Ph.D., une maîtrise + 3 ans d'expérience professionnelle pertinente, 9 ans d'expérience professionnelle dans le domaine concerné, etc.). Niveau 4 : Formation / expérience généralement acquise au terme d'une formation technique supérieure (baccalauréat, par exemple) et généralement 9 années ou plus d'expérience professionnelle pertinente ou une combinaison équivalente de formation technique et d'expérience (doctorat + 4 années d'expérience professionnelle pertinente, maîtrise + 7 années d'expérience professionnelle pertinente, 13 années d'expérience professionnelle pertinente, etc.) Niveau 5 : Formation/expérience généralement acquise par le biais d'une formation technique avancée (par exemple, baccalauréat) et généralement 14 années ou plus d'expérience professionnelle connexe ou une combinaison équivalente de formation technique et d'expérience (par exemple, doctorat + 9 années d'expérience professionnelle connexe, maîtrise + 12 années d'expérience professionnelle connexe, 18 années d'expérience professionnelle connexe, etc.). Déménagement: L'aide au déménagement n'est pas un avantage négociable pour ce poste. Les candidats doivent habiter dans la région immédiate ou déménager à leurs frais. Informations supplémentaires: Cette demande concerne un poste à recrutement local au Canada. L'employeur est Boeing Canada. Les candidats doivent être légalement autorisés à travailler au Canada. Les avantages sociaux et la rémunération sont déterminés par le Canada et ne font pas partie de la masse salariale de Boeing aux États-Unis. Il ne s'agit pas d'une mission d'expatriation.Veuillez également soumettre un CV rédigé en anglais.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/18/2024 03:59 PM

Job Summary:• An employee at this level is an experienced professional specializing in a given functional field by developing a depth/breadth of expertiseAbout Disney Cruise Line: A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships - the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish - and Disney's private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with UTV Software Communications Private Ltd , which is part of a business we call Disney Cruise Line .Salary: . Date posted: 04/18/2024 07:25 AM

This role is accountable for ensuring the highest level of customer service, taking a customer centric approach in the provision of field metering services whilst ensuring field works are delivered in a safe, compliant, and efficient manner.Ensure that all safety critical activities are identified and effectively managed to reduce residual risk to a level that is 'as low as reasonably practical' to achieve Mission ZERO objectives.Lead the Field Metering, and the Planning and Scheduling Teams in the delivery of superior levels of service to customers, and in the delivery of projects & programs to budget, on time and in a safe manner. Field metering activities include installation, testing and maintenance of contestable metering and the provision of contracted services.Pivot field operations as required to ensure the function continues to meets all safety, regulatory and operational requirements including the tracking of all supporting documented processes and systems.Lead, empower and manage employee performance to foster constructive culture, employee engagement and high performing teams.Build and maintain positive relationships with all relevant stakeholders, including customers, partners and vendors, ensuring a high level of stakeholder satisfaction.Ensure quality is not compromised in the delivery of timely and cost-effective services to customers through efficient utilization of resources and fit-for-purpose risk management and quality assurance frameworksImplement, monitor and support the reporting on financial and non-financial targets.Identify areas of process improvement, generating efficiencies across the broader organizationEffectively communicate strategies, decisions and plans to all team-members, treating employees and contractors in accordance with company values.Proactively manage the performance of sub-contractors and suppliers, ensuring strong controls are enforced regarding adherence to SLAs, KPIs and all other contractual obligations.Report on key team measures including, but not limited to field team productivity, project financials and operational progress, operational risk, resource allocation and planned works programs.Education Qualifications and LicencesDriver's LicenseRelevant Tertiary or University Qualification required (similar to - Engineering / Management / Electrician) Skills and ExperienceThe incumbent requires a level of reasoning and judgement to manage successful relationships with internal and external stakeholders by solving problems and issues within their level of responsibility in a timely manner. Required to demonstrate:Organisational valuesAccountability for quality outcomesA results driven, focused, committed and dedicated approachAn approachable, patient and empathetic attitudeQuick thinking and a fast learnerPrior experience leading field-based teams requiredPrior experience working within the Electricity industry (highly desirable)Understanding of risk associated with electrical task types and field operations (highly desirable),Advanced MS Excel skillset (required)Contractual acumen (desired)Financial acumen (desired)

Company DescriptionYour team and working environment:Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada's premier, year-round outdoor adventure destination- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today!Job DescriptionGuest Services & Resort Fleet ManagerShowcase your leadership and interpersonal strengths as Guest Services & Resort Fleet Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service from the moment guests arrive!Salary Range: $70,000 to $75,000 per annumWhat is in it for you:One complimentary meal per shift in our staff cafeteriaEligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Jasper (subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf CourseAutomatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventOpportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with AccorWhat you will be doing:Lead and manage all aspects of the Guest Services department and ensure all service standards are followedHandle guest concerns and react quickly, logging and notifying proper areasConduct regularly scheduled departmental meetingsManage the departmental expenses and budgetManage and preventatively maintain hotel vehicle fleetMaintain detailed records of vehicle servicing and inspectionsEnsure condition and cleanliness of vehicles at all timesBalance operational, administrative and colleague needsAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and Forbes service standardsOther duties as assignedQualificationsYour experience and skills include:Previous leadership experience in a similar role requiredPrevious department head experience requiredUniversity/College degree in a related discipline is an assetPrevious PMS experience requiredMust possess a professional presentationStrong interpersonal and problem solving abilitiesAbility to work well under pressure in a fast paced environmentAbility to focus attention on guests needs, remaining calm and courteous at all timesAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAPPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)Salary: . Date posted: 04/19/2024 10:08 PM

Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionThe Housekeeping department at the Fairmont Royal York Hotel maintains 1365 guestrooms and two hundred and twenty-eight thousand square feet of public spaces. Reporting to the Director of Housekeeping, the Senior Operations Manager, Housekeeping will be responsible for leading, developing, coaching and training a multi-cultural team to ensure the cleanliness of the hotel, while providing exceptional guest service. The responsibilities involve working as a team, in partnership with the other Housekeeping colleagues, management and non-management, to achieve the departmental vision and goals. The Senior Operations Manager, Housekeeping provides the opportunity for the development of team building, organizational, and leadership skills.Leads and coaches the Housekeeping teams towards achieving exceptional levels of guest service and employee satisfaction results, through the application of all Corporate and property standards and policiesPrimary responsibility is to manage the day to day operations of the Room Attendant, Floor Support and Housekeeping leadersEnsure the completion of all projects assigned daily to Room Attendants & floor supportPurchasing of all housekeeping supplies to maintain adequate par stocks for room attendants, housemen and restockers including management of the PO process and all upkeep and cleanliness of all storage rooms)Responsible for the successful performance of all aspects of the Housekeeping DepartmentMust have an extremely keen eye for detail and must be relentless in pursuit of excellent service and cleanliness standards within the guestrooms and surrounding environmentHelp to develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance and aesthetic value is achievedHandling guest complaints and follows through on actions requiredPlanning of special projects associated with a flagship property of 1,365 guestroomsCoordinating continuous preventive maintenance and other programs with Maintenance and Front Office operationsDeveloping, implementing and maintaining a Fairmont Standards based training manual, which is a live manual requiring continual updating.Maintaining labour expenses to guidelines set forth in the labour standardsManaging expenses to within the parameters of the budgetPreparing of monthly reports on preventive housekeeping maintenance and analyses of loss/usage per occupied room on every major expenses category, including, but not limited to labour, chemicals, guestroom supplies, linen, laundry and contract cleaningActively participate in the effective management of employee relations within the department through involvement in recruitment, performance appraisals and reviews, recognition and incentive programs and communication meetingsBuilding relationships with the 15 leaders and 250 unionized staff members in the Housekeeping and Laundry DepartmentsDevelop and maintain close and effective working relationships with Front Office, Engineering and other cross-functional departmentsForming a strong relationship with the Union and the housekeeping departmental shop stewardsEnsuring accurate accident reporting by the Housekeeping leadership teamManaging the return-to-work and work hardening programs for employees whom have had a workplace accidentCommunicating with the Health & Safety manager regarding employee statusesProactively looking at new equipment and techniques to assist an aging housekeeping workforceDeveloping and monitoring of departmental Health and Safety training programsCoordinating continuous improvement in the areas of fire safety and emergency proceduresResponsible for a safe working environment for all staff membersOther duties as assigned by the Assistant Director of Housekeeping and the Director of HousekeepingQualificationsHotel Management/ Hospitality & Tourism degree or equivalent diploma is expectedA minimum of 1-2 Years of experience as an Housekeeping Manager in a large hotel or a Senior Housekeeping leader in a mid-scale hotel with proven results -Operational Excellence, Colleague Engagement and Financial.Must be a highly effective leader, possessing a high degree of interpersonal, organizational, communication skills, ambition, drive and determination.Must have a passion for housekeeping!Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping..Ability to motivate colleaguesGood problem solver with the ability to think outside the box.Knowledge of Property Management System (Fidelio, Opera or equivalent), Microsoft Office and Outlook are required.Will be required to work weekends and some eveningsHours need to be flexible to accommodate to operational needsAdditional InformationVisa Requirements: Must provide proof of eligibility to work in Canada.Job Perks & Benefits:Complimentary meal in our staff cafeteria each shiftExclusive discounts at Accor branded properties worldwide with our colleague benefit cardComplimentary dry-cleaning services for your work attireLearning programs tailored to hone your skills and talentsOpportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) CommitteeCareer advancement opportunities, with pathways to national and international promotions, the opportunities are limitlessAccess to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)Salary: . Date posted: 04/22/2024 10:07 PM

BASIC QUALIFICATIONS- - High school diploma or equivalentDESCRIPTIONThe Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud. A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both - a qualification and a career.Are you interested in multiple technologies and working with companies to support Amazon Web Services (AWS) cloud solutions? AWS Cloud Support Associates bridge the gaps between systems, software, and operations, and are not constrained by how "things are usually done." Ready to challenge the status quo? Over a million customers rely on AWS for building and running their applications and businesses. Support Engineers work on large scale system design and help in operational decision-making.Cloud Support Associates work with companies every day to help them move their technology to the cloud and solve different types of technical challenges. They're also the voice of the customer and provide feedback on customer needs when working with engineering teams to develop new features.Cloud Support Associate Apprenticeship Program:The Cloud Support Associate Apprenticeship Program is an accelerated career development program for professionals who want to start or advance their technical skills. Training is broken into two main pieces: instructor-led and on-the-job training. • The instructor-led training (ILT) is projected to start in July 2024 and consists of 2 days a week of training in a virtual classroom environment delivered by Swinburne University. This will result in a recognized Diploma in Applied Cloud Technologies.• Alongside the ILT, apprentices will proceed to on-the-job training (OJT) at AWS. This will be delivered in person format with teams based across Sydney, Brisbane and Melbourne. If accepted, apprentices will be provided both formalized IT training by Swinburne University (2 days a week) and paid on the job training and experience (3 days a week) at AWS. This is a 24-month program leading to a Diploma in Applied Cloud Technologies and an opportunity to join AWS' as a permanent employee as part of a world class technical team. As an apprentice, you will have a unique opportunity to combine technical and hands on training with the AWS team as you help individuals and businesses maintain their computing infrastructures and applications in the Cloud. Our customers rely on AWS network for building and running their applications and businesses. Their success depends on our world-class network infrastructure, and our network depends on our systems team!Minimum Eligibility Criteria:- You are 18+ years of age- Australian or New Zealand citizen/ Permanent resident- Year 12 certificate or higher- You are interested in pursuing a career in the technology- You are available to start the program in July and work/ study for a period of 24 monthsKey job responsibilities• Work with network, systems, and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them.• Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally.• Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.• Perform high quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports.• Maintain responsibility for systems functionality, performance, and configurations issues.• Apply knowledge of Unix concepts and theory, and participate in systems deployment and support.• You regularly contribute to the creation and improvement of all support documentation.• You operate with limited guidance from management and aggressively drive issues to resolution.This position requires that the candidate selected be an Australian or New Zealand citizen/ Permanent resident.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Familiarity with Cloud computing conceptsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/18/2024 09:08 AM

Canada, Toronto Airport Customer Service 23-Apr-2024 Ref #: 24495 LinkedIn Tag: #LI-BM4How you'll help us Keep Climbing (overview & key responsibilities)The Operations Service Manager (OSM) is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. It is responsible to work together with WestJet to drive baggage connectivity, ITD process as well as build a strong relationship with airport authorities to handle ad-hoc operational requests. As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings. The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.  You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion leading other through change. The qualified candidate must be strategic in thought processes and decision-making. The qualified candidate must also have the capability to measure and analyze employee performance using performance management tools, available customer service and operational metrics, job shadowing and direct observation. Must champion recognition and rewards.  As part of the station leadership team, the successful candidate will be responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action. The successful candidate must be a strong advocate of employee recognition. Continued training and development in building leadership capabilities is expected. As a Delta leader, the Operations Service Manager will be required to develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being. What you need to succeed (minimum qualifications) For Below Wing OSM positions, ramp, and baggage experience.  Embraces diverse people, thinking and styles. Consistently makes safety and security, of self and others, the priority. Demonstrates expertise in operations and strong customer service skills. Working knowledge of Delta policies and procedures Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements. Strong written and verbal communication, including platform/presentation skills. Ability to coach and deliver feedback for developmental purposes. Must be approachable and have interpersonal skills that foster trust and respect. Experience managing conflict and resolving problems effectively. Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports. Must be able to balance multiple priorities within established time constraints. Proficient in MS Office applications Must be performing satisfactorily in current position.   Knowledge of Deltamatic, ALIS, Loadtrack, Safetrack and another relevant airport technology  Demonstrates that privacy is a priority when handling personal data. Embraces a diverse set of people, thinking and styles. Consistently makes safety and security, of self and others, the priority. What will give you a competitive edge (preferred qualifications) Three years of ACS experience in operations College degree and current leadership experience Previous leadership experience, including direct reports. Salary: . Date posted: 04/24/2024 04:41 AM