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Field Officers, Community Correctional Services (CCP1)
Department of Justice and Community Safety, Various
Location: Various Job type: Other Organisation: Department of Justice and Community Safety Salary: $66,063 - $72,985 Occupation: Prison and Corrective Services Reference: DOJ/CCSFLDOFF Job posted: 01/03/2023 Closes: 31/12/2024 Occupation: Prison and Corrective Services Classification: CCP1 Job duration: Not provided Contact: CCS Recruitment Team | [email protected] Reference: DOJ/CCSFLDOFF Occupation: Prison and Corrective Services Salary Range: $66,063 - $72,985 Work location: Various At the Department of Justice and Community Safety, we are looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careersWe are proud of the important work we do across Victoria. Want to be part of it?Oversee offenders as they make a positive contribution to the community through unpaid work projects.Varied work in ever-changing environments, including outdoor assignments.Enjoy generous leave entitlements, including parental, study and cultural leave.Earn approx $40 per hour in casual positions (standard)$65,409 - $72,262 per year FTE (plus super) in full time roles in a Victorian Public Service role full of future opportunities. About Community Correctional ServicesCommunity Correctional Services (CCS) is a state-wide service that manages offenders on court orders, serious sex offenders on post sentence supervision and prisoners on parole.CCS staff are based out of justice service centres across Victoria, and are dedicated, compassionate and supportive role models to the people they work with.Field officers supervise offenders completing court-ordered community work tasks. These programs are a meaningful way for offenders to pay Victoria back for their crimes, and they also allow offenders to develop new skills and reintegrate into the community. Learn more about CCSWhy we love this workIf you join CCS, you will work closely with a diverse array of offenders. These are people who have made unfortunate decisions in challenging situations. Often, their actions have been incited by traumatic life experiences.In your work, you will hear another person's story. You will come to understand their world view. And you will hold them accountable for their decisions. You will be part of giving offenders a second chance to make a more positive contribution to the community.Your job won't always be easy, but with a strong work ethic and a belief in what you're doing, you will be able to take pride in your work and will know what it's like to make a genuine difference in someone else's life.The way progress is measured will differ with every person you work with. However, some examples of moments when CCS staff report feeling like they've made an impact include when an offender:consistently shows up to their community service and works hardhandles a stressful event without reacting with angerfinds employment thanks to skills developed through community work.Read about how you will be supported in your role with CCSWhat a field officer doesSome offenders are ordered by the courts to undertake unpaid work as part of a community-based sentence. Field officers supervise offenders as they do this work.The type of work projects that offenders work on varies widely. Some examples include:carpentrygraffiti removalcleaningcreating garden beds for local parks and schoolsother maintenance work.The diversity of these work areas means your environment is constantly changing – this is an aspect of the role that many of our field officers enjoy. In addition to offender supervision, field officers help establish and maintain the partnerships with the government agencies and non-government organisations that offer appropriate work projects.Please note most Field Officer positions are Casual, however full time and part time roles are also possible.Learn more about what a field officer doesWhat's in it for you ✔ A fair salary – enjoy great work conditions and salary sacrificing options. Case managers report high satisfaction in their wages.✔ Generous leave entitlements – provisions for many forms of leave; including personal, parental, carers, study, cultural, compassionate and sick leave.✔ Transparent performance framework – approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your manager.✔ Employee Wellbeing support – you are encouraged to use this short-term, confidential counselling service if you're experiencing emotional stress, relationship problems, conflict with others or personal issues. It is also available for financial counselling and retirement planning.✔ Secondments and promotions – becoming a member of the Victorian Public Service opens up a world of career opportunities, including the first priority to apply for many secondments and new roles in other business units and departments.What we're looking for in new field officersExcellent field officers can come from all kinds of professional backgrounds. You don't need experience working with offenders. However, certain traits, skills and past experiences are highly valued in candidates. These include:supervisory experience of any kindgood communication and conflict management skillsstrong understanding of work health and safety practicesan ability to build rapport quicklyintegrity and positive role modelling skills.A full and current driver licence is mandatory, and field officers are required to complete and pass a health assessment as part of the recruitment process. Our recruiters also highly value candidates with experience in program delivery, textiles, woodwork, landscaping and mechanics.If you've read this far and feel like you would be an effective field officer, please apply now.IMPORTANT INFORMATION:Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce. The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff in a number of roles, including prison officers, community corrections officers and field officers. This support includes a culturally appropriate attraction and recruitment process. To learn more, click here or email [email protected] department is no longer required to review or collect candidates COVID-19 vaccination information as part of the recruitment process. The department is continuously committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Case Managers - Community Correctional Services and Youth Justice (CCP3)
Department of Justice and Community Safety, Various
Location: Various Job type: Other Organisation: Department of Justice and Community Safety Salary: $84,166 - $90,558 Occupation: Prison and Corrective Services Reference: DOJ/CCSCSEMGR Job posted: 01/03/2023 Closes: 31/12/2024 Occupation: Prison and Corrective Services Classification: CCP3 Job duration: Not provided Contact: CCS Recruitment Team | [email protected] Reference: DOJ/CCSCSEMGR Occupation: Prison and Corrective Services Salary Range: $84,166 - $90,558 Work location: Various At the Department of Justice and Community Safety, we are looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careersWe are proud of the important work we do across Victoria. Want to be part of it?Now recruiting new case managers, as well as advanced, specialist, youth justice and Aboriginal case managers.Work in a team dedicated to helping people make positive changes to their lives.Enjoy generous leave entitlements, including parental, study and cultural leave.Earn $83,333 - $103,725 per year (plus super) in a Victorian Public Service role full of future opportunities. About Community Correctional Services and Youth Justice CommunityCommunity Correctional Services (CCS) is a state-wide service that manages offenders on court orders, serious sex offenders on post sentence supervision and prisoners on parole.Evidence suggests that, when a person's risk profile allows it, community-based rehabilitation is more effective at addressing offending behaviour than time in custody.CCS staff are based out of justice service centres across Victoria, and are dedicated, compassionate and supportive role models to the people they work with.If an offender is young and doesn't pose a clear threat to the safety of Victorians, it is preferable to help them complete their sentences while living in the community. And that's where our Youth Justice Community team comes in.Our team of case managers take charge of the supervision and coordination of services for young people subject to statutory court orders. They're great listeners, and they're even better planners and negotiators.Why we love this workIf you join our CCS and Youth Justice teams, you will work closely with a diverse array of offenders. These are people who have made unfortunate decisions in challenging situations. Often, their actions have been incited by traumatic life experiences.In your work, you will hear another person's story. You will come to understand their world view. And you will hold them accountable for their decisions. You will be part of giving offenders a second chance to make a more positive contribution to the community.Your job won't always be easy, but with a strong work ethic and a belief in what you're doing, you will be able to take pride in your work and will know what it's like to make a genuine difference in someone else's life.The way progress is measured will differ with each person you work with. However, some examples of moments when staff report feeling like they've made an impact include when an offender:successfully completes their parolehandles a stressful event without reacting with angerfinds employment thanks to skills developed or facilitated through community corrections.Read about how you will be supported in your role with CCSWhat a case manager doesAs a case manager, you will help a caseload of offenders meet their court and parole conditions. You will also help connect them to community programs and services.Your objective is to reduce the risk of your caseload reoffending. There are a range of ways you will do this, including:conducting risk assessmentspreparing case plansproviding interventionsattempting to address the underlying causes of offending.Learn more about what a case manager doesIn addition to case managers, we are also recruiting:Aboriginal case managers and Aboriginal advanced case managers to work with a caseload focused on Aboriginal offenders.Advanced case managers who are responsible for applying evidence-based case management practices to offenders with complex needs and those who have committed serious offences.Specialist case managers to work primarily with sex and violent offenders.Youth Justice Community case managers and advanced care managers to work primarily with young offenders.What's in it for you ✔ A fair salary – enjoy great work conditions and salary sacrificing options. Case managers report high satisfaction in their wages.✔ Generous leave entitlements – provisions for many forms of leave; including personal, parental, carers, study, cultural, compassionate and sick leave.✔ Transparent performance framework – approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your manager.✔ Employee Wellbeing support – you are encouraged to use this short-term, confidential counselling service if you're experiencing emotional stress, relationship problems, conflict with others or personal issues. It is also available for financial counselling and retirement planning.✔ Secondments and promotions – becoming a member of the Victorian Public Service opens up a world of career opportunities, including the first priority to apply for many secondments and new roles in other business units and departments.What we're looking for in new case managersAt CCS, we regularly give new opportunities to promising candidates moving from other workplaces and similar industries, and we also support current staff to advance their careers.When appointing new case managers, we evaluate how your professional experience and personal qualities set you up to thrive in the job.We look for:a demonstrated understanding and/or practice of effective case management practicesexcellent verbal communication skills and confidence in dealing with people exhibiting challenging behavioursa proven ability to model pro-social behaviours to a caseload of individualsempathy, patience and resilience.If you've read this far and feel like you would be an effective community corrections or youth justice case manager, please apply now stating your preference in your application.Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce. The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff in a number of roles, including prison officers, community corrections officers and field officers. This support includes a culturally appropriate attraction and recruitment process. To learn more, click here or email [email protected] department is no longer required to review or collect candidates COVID-19 vaccination information as part of the recruitment process. The department is continuously committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Account Manager
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experienceDESCRIPTIONAbout AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.About the Role - Account Management:As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US.The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon's vendors and multiple internal teams to enable Amazon's vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.Timings will be as per USA shift, 04:00 pm IST to 01:00 am ISTKey job responsibilitiesKey job responsibilitiesBusiness Growth• Success will be measured by the performance of your task and deliverables on input metrics.• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.• Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. • Identify new opportunities across a large number of brands, develop and execute project plans.Relationship Management• Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence• Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights- Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communicationSalary: . Date posted: 04/08/2024 09:51 PM
Associate Director of Sales
Marriott International, Ahmedabad, Any, India
Job Number 24056880Job Category Sales & MarketingLocation Renaissance Ahmedabad Hotel, Behind Ganesh Meridian Complex, Ahmedabad, Gujarat, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESDeveloping & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members.Managing Sales Activities • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Ensures that a customer recognition program is in effect throughout Sales. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/01/2024 09:56 AM
Philanthropy Manager
Sir David Martin Foundation, Sydney
Break addiction, provide safety, hope, & opportunity to vulnerable youthCultivate & grow philanthropic relationships fostering a culture of generosityFull-time | Sydney based | Blended WFH flexibility | Small supportive team The RoleAs the Philanthropy Manager, you will play a vital role in advancing the mission of the Foundation by cultivating and stewarding meaningful philanthropic relationships. You will work closely with the General Manager and the fundraising team to develop the strategy and deliver results to increase major giving, bequests, and funding from grants, trusts, foundations, and high-net-worth individuals, ensuring the sustainability and growth of impactful programs supporting vulnerable young people.Additionally, you will:Develop key relationships through moves management and implement a solid acquisition plan Engage with donors at events and through face-to-face meetings Create meaningful donor journeys and acknowledgments Manage key partner and stakeholder relationships Provide reports on impact and outcomes Skills RequiredYou have experience in relationship-based fundraising, development, sponsorship, or sales with experience in writing funding proposals and grant applications. You are motivated to achieve success with a can-do attitude and genuine interest in the philanthropic sector and can make sound decisions, and manage projects and CRM systems.Your skills and experience will include;Robust multi-tasking, planning, and creativity skills Strong understanding of prospect research and social impact measurements Ability to produce impactful proposals and donor communication High-level emotional intelligence, interpersonal communication, and negotiation skillsThe OrganisationSir David Martin Foundation is a 30-year-old family foundation, helping young people in crisis. The Foundation is the major funder of Mission Australia's Triple Care Farm, a unique, holistic treatment centre that each year gives over 200 vulnerable young Australians, aged 16-24, a safe place to get well and prepare for new opportunities.The Foundation has raised over $70M since 1990 through fundraising and philanthropy, enabling best practice models of treatment for youth drug and alcohol addiction.Benefits & CultureFlexible working conditions including work from home provisions Collegial, supportive, and work life balance friendly environment Access to professional development opportunities
Appeals Group Manager , Amazon
Amazon, Virtual, Any, India
BASIC QUALIFICATIONS- 2+ years of HR experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level- 5-7 years overall experience- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards- Experience in a call center, distribution center, or manufacturing environment- Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"- Solutions-focused and comfortable working in an environment which demands strong deliverables- Bias for action, stellar work ethic, and desire to achieve excellence- Proven ability to handle confidential information and escalate issues when appropriateDESCRIPTIONWe are looking for a dynamic, organized, self-starter who thrives on leading teams, diving deep into the details, can make impartial decisions based on facts, and support employees through their Amazon journey. If this sounds like you, then join the Departures Team as a Group Manager. We are searching for an Appeals Group Manager to ensure proper and consistent treatment of employees, focusing on a positive associate experience in all steps along the way.This position will be responsible for leading a team of Appeals Administrators, ensuring processes are executed properly. This role will maintain a strong partnership with key stakeholders to resolve issues, identify gaps, and help to maintain HR standard work. This position will lead strategic projects within the Appeals Team, leveraging resources from cross-functional teams to deliver results.To be successful in this role, the ideal candidate comes with prior Amazon HR and management experience, has strong communication and interpersonal skills. The ideal candidate must be organized, have the ability to manage competing tasks, and is capable of working in a fast-paced environment. The candidate must operate with significant autonomy in this role. The candidate understands business priorities and translates them into the highest impact work. The candidate will help business leaders look around corners with data-driven recommendations that improve field application of policy, associate retention, contribute to process enhancements, improve training materials, and improve the overall employee experience.Key job responsibilities• Coaching and Knowledge Building: Be effective at coaching and giving feedback to direct reports to help develop talent and support career development. Identify training and upskilling within respective team. Analyze workflow data and translate findings into additional training, as needed.• Decision Making: Perform complex work that requires independent research and interpretation of processes and policy from both internal and external sources in ambiguous circumstances. Ability to prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment.• Problem solving: Partner with stakeholders to quickly resolve escalations, track defects, document and share best practices to drive improvements. Respond to escalations, providing root cause analysis and implement solutions. Develop remediation plan and drive to resolution.• Data analysis: Analyze data to create business cases, influence policy and drive enhancements. May also include presentation of policy and process changes to senior level leadership. Analyze results and remove roadblocks for peers/team.• Continuous improvement: Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development of Specialists and other internal customers across PXT and Operations.• Expertise: Acts as a subject matter expert for customers, team and vendors. Knows and works with outside sources to develop interpretations and solutions for complex issues. Has deep knowledge in process, with the ability to understand and complete process workload when necessary.• Customer service: Interface with various levels of the organization to identify and resolve both internal and external gaps. Respond quickly and accurately to questions from team, internal business partners, and customers including high level leadership teams. • Workflow and Escalation Management: Manage process workflows for a team of Appeals Advisors. Ensure that services are delivered to sites in a timely and defect-free manner - monitor against service level agreements. Respond to and resolve all escalations for assigned region. • Shift management: Provide training and guidance to team to deliver an excellent experience for our customers. Manage workflow and coordinate with other Appeals Team Managers to ensure seamless handoffs and an even distribution of tasks. We are open to hiring candidates to work out of one of the following locations:Virtual Location - INDPREFERRED QUALIFICATIONS- 5+ years of HR Generalist or HR Specialist in a corporate environment experience- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience- Master's Degree or MBA in HRM or other specialized training in labor/ employee relations- Experience with the Amazon Appeals process- Experience with Case Management- Evidence of career development and/ or evidence of superior performance in previous roles- Experience supporting hourly employee client groups with employee populations of 2,000+Salary: . Date posted: 04/06/2024 10:01 AM
Program Manager, Value Added Services
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon.com/Amazon.in strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.in continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.Value Added Services (VAS), India: The vision for Value Added Services (VAS) team is to transform how India buys high-consideration products online by offering them Best-In-Class After Sales services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations in specific cities. Today, we are focused on building a Pan-India 5* rated life cycle service support for vast majority of Amazon customers across multiple categories. We aim to do this by leveraging skilled experts to provide services to customers across product life-cycle. We today provide following services at scale: (a) Pre-Purchase Service - Make a new purchase decision, (b) Ready-To-Use Service - Get started with a newly bought product, (c) Return Service - Solve issues with a newly purchased product, (d) Repair Service - Get continuous support during the life of the product, (e) Exchange Service - Help customers extract maximum value for a used product.About Role:As a Program Manager, you will own the Coverage, Speed & Quality metrics for the services by managing Offers & Inventory systems to ensure a Best-in-Class customer experience. The role will require you to run day to day tactical execution along with a long-term vision of improving the service. The role mandates to work in close partnership with a set of stakeholders such as Category, Product, Trans, Finance, Brands, Service providers & Fulfillment teams at various levels and points to deliver a 5-star-rated service. The person will drive various new initiatives across cost reduction, quality improvements & new launches and will also be responsible for overall planning, budgeting, delivery, quality, process efficiency and productivity for the work group.We are looking for a talented, smart, and enthusiastic Program Manager with a strong customer focus and a passion for building a world class shopping experience through services for our customers. A successful candidate for this high impact role will be a self-starter with a liking for learning how Amazon Systems work, questioning the status quo, bring in changes advocating the right customer needs through strong data analysis, relationship management & execution skills.Key job responsibilities• Own end-to-end responsibility for any offers & inventory related configurations for all VAS-IN Services.• Manage the team to ensure daily execution and set up audit mechanisms for quality delivery.• Identify & root cause defects that lead to poor customer experience and work on corrective & preventive actions.• Design success metrics to capture the key operational inputs, system defects and business impact.• Understand the workstreams and lead launches across multiple stakeholders though a GTM plan.• Create SOPs & playbooks for various workflows that help drive operational & business needs.• Measure & track efficiency of existing processes & new launches to scale them through Simplification, Standardization & Automation.• Provide callouts on goals (Hits/Misses) & key metrics to Leaders through WBRs/MBRs and Program Updates.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/06/2024 09:32 AM
Sr. Program Manager, Futureforce, India
Salesforce, Hyderabad, Any, India
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Job Category Employee SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you're in the right place. With AI + Data + CRM, we help companies blaze new trails and achieve their most ambitious goals. And, we empower you to be a Trailblazer, too - driving your performance and growth, charting new career paths, and improving the state of the world.We're excited to have a growing presence in India, home to some of the best technology talent in the world and our Centre of Excellence in Hyderabad. With additional offices in Bangalore, Mumbai, and Gurgaon, Salesforce India plays a crucial role in the development of our company's technology and products, and assists in the success of our customers as well as our growing developer community of more than 1 million Trailblazers. Are you ready to join us? Role Description: We are seeking a talented individual to help deliver on our university recruitment program in the APAC region. The role will heavily focus on strategic leading and overseeing the planning & execution of effective university recruiting solutions that meet our business goals, intern & new graduates on-boarding, engagement and evaluation of our campus branding strategies. In addition, assist with the logistics and planning of our campus recruiting strategy.Build and execute a robust new graduate onboardingBuild and execute a robust new graduate programPlan and execute a calendar of strategic events, including our intern program, graduate events, campus and regional eventsPlan and coordinate intern social and networking events and facilitate relationships with external vendorsOrder and manage swag (merchandise) and giveawaysWork closely with Futureforce recruitment team to ensure useful tracking and metrics are in place to drive performance and illustrate the value and ROI of various recruiting effortsDevelop tracking systems, metrics, and reports to determine the effectiveness of ongoing projects and initiatives and communicate the results to key stakeholderAssist with campus strategy program, including design, attraction, and recruitment for university students from targeted schoolsMaintain tracking systems, metrics, and reports to determine the effectiveness of ongoing projects and initiatives and communicate the results to key stakeholdersLead enablement sessions and training presentations for Recruiting, Hiring Managers, and candidatesBudget and vendor managementAdditional projects and tasks as our work evolvesRequirements :5-8 years experience in campus recruitment/ programsExperience developing, maintaining and executing key campus engagement and branding programsStrong project management skills are required including project planning, resourcing, monitoring and reportingStrong understanding of reporting, applicant tracking systems, related software applications (Microsoft and Google spreadsheets) and ability to navigate effectively through the InternetExpert task management, resource management and interpersonal skills.Works with a high sense of urgency, ability to remain flexible within a highly dynamic changing environment and still deliver on deadlines. Works well with ambiguityThe ideal candidate will be highly motivated, self-directed and a quick learnerAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:18 PM
Account Health Support Specialist - [DEU], Account Health Support
Amazon, Hyderabad, Any, India
BASIC QUALIFICATIONS• Minimum B2.2 level German Language Certification is Mandatory, C1 preferred.- Graduation in respective German Language through renowned Campus 2024 can also apply.• Business proficient fluency in both written and verbal English and German languages. • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times • Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. • Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. • Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers • Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Key job responsibilitiesOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support German Specialist LANGUAGE REQUIREMENTS: English & GermanPROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSInterpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor's Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.Salary: . Date posted: 04/08/2024 09:50 PM
Senior Product Manager - Tech, Central Shopping Experience
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningDESCRIPTIONAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.This role will be a part of the Central Shopping Experience team, which strives to help our customers discover earth's largest selection faster, better and easier.We are looking for a Senior Product Manager-Tech to lead the Discovery charter. The key responsibilities include partnering with key stakeholders across business & technology teams to formulate, prioritize and execute the product roadmap. The role is also expected to influence global partner teams to innovate for emerging customers.The ideal candidate for this position comes with strong product management experience, is customer obsessed, data driven and is able to operate with minimal supervision. They should have strong problem solving skills, be able to influence partner teams and juggle multiple tasks with competing deadlines.Key job responsibilities* Roadmap Management: Define high quality product roadmap based on business strategy and voice of customer. Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap. * Create buy-in for the product roadmap with internal and external stakeholders.* Requirements Definition: Partner with UX design team to develop high quality requirements and manage the scope of each product launch to deliver key capabilities on time.* Product Roll-out: Create and execute go-to-market plans for new products and features. Work closely with product engineering to develop product(s) and go-to-market teams (marketing) to drive adoption. * Define and monitor key performance metrics to ensure performance, and continually optimize operational efficiencies.* Be comfortable with hands-on, day-to-day problem solving, implementing quick and effective action plans to meet short term priorities. Equally comfortable in generating a 3-year strategic vision.* Prepare and present business reviews to senior managementWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in building and driving adoption of new toolsSalary: . Date posted: 04/10/2024 09:17 AM
Senior Manager Regional Change Lead - APAC
Salesforce, Sydney, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project ManagementJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Department OverviewSalesforce's Alliances & Channels (A&C) Transformation Team is designed to lead the Alliances & Channels organization transformation journey. There are 5 main functions to the team:Transformation Program Office: drive program governance framework & operating model inclusive of key stakeholders, communication strategy & execution, integration to dependent programs & organizations (e.g. direct sales transformation).Roadmap Development & Integration: create & maintain forward looking roadmap for A&C's Partner Transformation, inclusive of integration to our seller experience transformation. Roadmap is inclusive of Reseller, Consulting and Partner ProgramsBusiness Architecture: develop & maintain A&C personas, pain points, process maps and business case in scope to drive Salesforce's A&C Transformation. Drive a value-led approach to prioritize key capabilities needed to transform A&C for future revenue growth across reseller, consulting and partner programsChange Management: develop & implement a framework to synthesize People (Role) / Process / Technology changes at a Global and Regional level. Establish adoption tracking to ensure the business thrives toward accomplishing their target outcomes set-out in the transformation's business case. Connect a deep understanding of personas, employee engagement, external forces and regional nuances to introduce interventions that resonate with various stakeholders. Integrate the seller and partner experience, re-introduce partner alliance manager and partner sales roles, deepen incentives in partner program and activate global and regional communities around a north star vision for transformation. Value Development & Realization: for Salesforce to maximize our return on investment from transforming the A&C organization, we must lead with value as our guiding principle. We will develop & maintain the business value case, as well as showcase the value we've realized from committed investments. accomplish their growth objectives and where Salesforce's own platform can support next generation experiences.Salesforce's Alliances & Channels (A&C) Change Team is designed to lead the Alliances & Channels organization transformation journey. There are multiple functions to the team:Central & Global Change: establish a change strategy and plan that engages business architecture and experience teams to find key impacts and needs to internal and external personasRegional Execution: embed into the regions to contextualize changes to local market personas and leaders. Scaling impact and feedback through Train-the-Trainer with adapted content with leverages a Global Framework and agreements. Driving adoption through helping Global and Transformation Leaders identify local leaders empowered to bring about local change.Skills Enablement: Liaise with Alliances & Channels and Sales Enablement teams to establish learning journeys that incorporate job architecture and concurrent program and experience changes. Role OverviewSalesforce is seeking a Senior Manager to lead the Alliances & Channels Partner Transformation - APAC Change Management efforts. To continue leading the industry in AI+Data+CRM, Salesforce must transform the way we Go-To-Market with our customers and our partners. This role will be responsible for leading the Central, Global and Regional Change Management Teams.They demonstrate excellent communication skills and have the ability to engage with and become a trusted advisor to senior executive level stakeholders. Their program management expertise, team management and collaboration skills drive a productive environment for immediate team members & stakeholders to thrive.This role calls for an empathetic, strong, proactive, value-first leader who thrives in a fast-paced, collaborative environment and loves working with the best technology team in the world.Your ImpactEnsure a scalable and standard Change Management Plan & StrategyDevelop Impact & Needs Analysis documents for the top personas in Alliances & Channels both internal and ExternalDrive the creation of Content Creation in collaboration with Partner Tech, Business Transformation, Partner Program and CXO Offices; Filling in the gaps where foundCreating a Change Network in Region with local experts to anchor program priorities Establish Engagements-in-a-Box which are adaptable for Regional Markets including What's-in-it-for-Me and Real-Life user stories.Create a Train-the-Trainer calendar and ensure delivery of training content, feedback and learning circles, etc for change interventions that resonate in local marketsUtilize Adoption monitoring framework that connect with Business Value and Operational Key MetricsEstablish learning journeys with cross-functional learning teams and identifying skill needs that feed future iterations of job architecture.Know the Salesforce A&C stakeholders & effortlessly navigate across them as defined within the A&C Transformation Program Office & Governance frameworkBecome intimately familiar with PRM Product Capabilities in the context of the A&C Transformation roadmap, and how they enable value for our A&C personas, direct personas and partners.Participate in program governance forums across executive stakeholder audiencesThrive in ambiguity and constant change, while staying steadfast in the Salesforce/partner plan - "be the calm in the storm". Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.Required Qualifications7+ years of experience in the technology industry, with a specific focus on front office transformation in a direct & indirect sales environment3+ years of experience in change management3+ years of experience in an Alliances & Channels organization2+ years of hands on experience with the Salesforce platform & the Salesforce ecosystemPrevious experience leading Partner & Customer Transformation programs in large, highly matrixed organizationsExperience working with large Channel, Sales, IT, & Finance organizationsExcellent communications and interpersonal abilities to collaborate optimally with executive level stakeholders. Exceptional communication and presentation skills.Strong relationship management, influencing and driving to success skills, with the ability to effectively engage with SVP+ level executivesExcellent program management experience including ability to create & maintain large, complex program governance models, executive dashboards, complex excel files, etc.Ability to bring together diverse individuals to achieve a common goal, overcome hurdles, and get resultsExceptional analytical, problem-solving and decision-making skillsAvailable to travel regionally and internationally up to 25% of the timeDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).Preferred QualificationsExperience with Salesforce Sales Cloud, Partner Relationship Management & Slack; especially using these capabilities in the context of an Alliances & Channels organizationExperience leading teams & deliverables as part of a Partner or Sales transformationExperience working with Product & IT teams in an Agile methodologyExperience in consulting, inclusive of System Integration & Management Consulting, at a Global System Integrator Note: By applying to the Senior Manager, Partner Transformation APAC Change Lead posting, recruiters and hiring managers across the organization hiring Senior Managers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.Benefits & PerksComprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!World-class enablement and on-demand training with Trailhead.comExposure to executive thought leaders and regular 1:1 coaching with leadershipVolunteer opportunities and participation in our 1:1:1 model for giving back to the community"At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information" Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/09/2024 03:18 PM
Appeals Group Manager, Amazon
Amazon, Virtual, Any, India
BASIC QUALIFICATIONS- 2+ years of HR experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level- 5-7 years overall experience- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards- Experience in a call center, distribution center, or manufacturing environment- Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"- Solutions-focused and comfortable working in an environment which demands strong deliverables- Bias for action, stellar work ethic, and desire to achieve excellence- Proven ability to handle confidential information and escalate issues when appropriateDESCRIPTIONWe are looking for a dynamic, organized, self-starter who thrives on leading teams, diving deep into the details, can make impartial decisions based on facts, and support employees through their Amazon journey. If this sounds like you, then join the Departures Team as a Group Manager. We are searching for an Appeals Group Manager to ensure proper and consistent treatment of employees, focusing on a positive associate experience in all steps along the way.This position will be responsible for leading a team of Appeals Administrators, ensuring processes are executed properly. This role will maintain a strong partnership with key stakeholders to resolve issues, identify gaps, and help to maintain HR standard work. This position will lead strategic projects within the Appeals Team, leveraging resources from cross-functional teams to deliver results.To be successful in this role, the ideal candidate comes with prior Amazon HR and management experience, has strong communication and interpersonal skills. The ideal candidate must be organized, have the ability to manage competing tasks, and is capable of working in a fast-paced environment. The candidate must operate with significant autonomy in this role. The candidate understands business priorities and translates them into the highest impact work. The candidate will help business leaders look around corners with data-driven recommendations that improve field application of policy, associate retention, contribute to process enhancements, improve training materials, and improve the overall employee experience.Key job responsibilities• Coaching and Knowledge Building: Be effective at coaching and giving feedback to direct reports to help develop talent and support career development. Identify training and upskilling within respective team. Analyze workflow data and translate findings into additional training, as needed.• Decision Making: Perform complex work that requires independent research and interpretation of processes and policy from both internal and external sources in ambiguous circumstances. Ability to prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment.• Problem solving: Partner with stakeholders to quickly resolve escalations, track defects, document and share best practices to drive improvements. Respond to escalations, providing root cause analysis and implement solutions. Develop remediation plan and drive to resolution.• Data analysis: Analyze data to create business cases, influence policy and drive enhancements. May also include presentation of policy and process changes to senior level leadership. Analyze results and remove roadblocks for peers/team.• Continuous improvement: Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development of Specialists and other internal customers across PXT and Operations.• Expertise: Acts as a subject matter expert for customers, team and vendors. Knows and works with outside sources to develop interpretations and solutions for complex issues. Has deep knowledge in process, with the ability to understand and complete process workload when necessary.• Customer service: Interface with various levels of the organization to identify and resolve both internal and external gaps. Respond quickly and accurately to questions from team, internal business partners, and customers including high level leadership teams. • Workflow and Escalation Management: Manage process workflows for a team of Appeals Advisors. Ensure that services are delivered to sites in a timely and defect-free manner - monitor against service level agreements. Respond to and resolve all escalations for assigned region. • Shift management: Provide training and guidance to team to deliver an excellent experience for our customers. Manage workflow and coordinate with other Appeals Team Managers to ensure seamless handoffs and an even distribution of tasks. We are open to hiring candidates to work out of one of the following locations:Virtual Location - INDPREFERRED QUALIFICATIONS- 5+ years of HR Generalist or HR Specialist in a corporate environment experience- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience- Master's Degree or MBA in HRM or other specialized training in labor/ employee relations- Experience with the Amazon Appeals process- Experience with Case Management- Evidence of career development and/ or evidence of superior performance in previous roles- Experience supporting hourly employee client groups with employee populations of 2,000+Salary: . Date posted: 04/10/2024 10:41 PM
Finance Manager, Emerging Markets DEX Finance
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experienceDESCRIPTIONAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.Amazon seeks a Finance Manager to lead function/category specific finance activity. The person would play a key role in driving the Delivery experience charter for India and act as a program manager for emerging countries . The key task would be to help to help the business in decision support through data analysis and business insight and act as a copilot for the business. The Finance Manager position is based in Bangalore. Key responsibilities: Finance Manager will be a finance partner to the relevant business team. This includes, among other things, responsibility for financial metrics, reporting, forecasting and analysis. This individual will be an active member of the leadership team. The successful candidate will be strategic, analytical, and have the demonstrated ability to effectively manage the finances of a high-growth business. - Perform financial reporting, ad-hoc business analyses, and financial modeling. - Facilitate financial review meetings with business groups and work with business managers to ensure effective finance and cost management. - Work closely with the business managers to drive down inefficient costs and optimize for long term free cashflows - Manage the financial planning and analysis effort, using the key input levers to the business. - Develop ad hoc business analysis and present recommendations to senior management on strategic decisions, and planned future initiatives. - Establish and maintain operating and business metrics. - Facilitate the Business reviews with data analysis and follow through with business leaders on actionable items for improving business metrics over a period of timeWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsSalary: . Date posted: 04/10/2024 10:11 PM
Account Executive Marketing Cloud - Commercial
Salesforce, Sydney, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Marketing Cloud is the world's most powerful digital marketing platform letting you connect to customers in a whole new way.With exciting new announcements about infusing AI into the worlds leading Marketing Cloud just this month at our global marketing event, Connections, this is an incredible opportunity to join one of the fastest growing teams at Salesforce.This role will join a successful team with an incredible culture of focusing on customer success, promoting internally, and giving you the tools and training to thrive in your sales career. Role Description We are looking for a "Hunter" sales executive with a track record of closing new business. The ideal candidate will have sales experience selling technology that helps transform their customers businesses.If you love the idea of breaking into new accounts, and helping a customer grow their business using the worlds best Marketing Technology, then this role is for you.The patch is dependent on the person and tailored to your skills. Your Impact You will own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales whilst growing existing accounts.Handling strategic accounts and relationships across the teamDrive Pipeline development through a combination of cold calling, email campaigns and market sector knowledge/intelligence together with the Business Development Manager.Build and maintain a sales pipeline to ensure over-achievement within the designated market sector(s).Engage with prospect organisations to position salesforce solutions through strategic value-based selling, case definition, return on investment analysis, references and analyst data.Own the end-to-end sales process through engagement of appropriate resources such as Core Sales teams, Sales Engineers, Professional Services, Executives, Partners etc.Daily update of the salesforce.com system with accurate customer and pipeline data.Accurate weekly, monthly and quarterly forecasting and revenue delivery.Strengthen client relationships through regular engagement and face-to-face meetings Basic Requirements Excellent interpersonal, communication and people skillsShown track achievement against targets and metricsCredibility internally and with customersValidated sales forecasting abilities and revenue achievementSuccessful history of net new business and existing business upsellConsistent overachievement of quota and revenue goalsExperience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Benefits We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE's Top 50 Companies that Care , and are on Fortune's Change the World list.We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.We provide other world-leading benefits to all our employees, including;Health, Life, Trauma and Income InsuranceMonthly Wellness AllowanceFlexible Time off & leave policiesParental benefitsPerks and discountsSalesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information" Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/10/2024 03:09 PM
Finance Manager, Customer LifeCycle, Marketing Finance
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experienceDESCRIPTIONAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.Amazon seeks a Finance Manager to lead function/category specific finance activity. The person would play a key role in driving the Delivery experience charter for India and act as a program manager for emerging countries . The key task would be to help to help the business in decision support through data analysis and business insight and act as a copilot for the business.The Finance Manager position is based in Bangalore. Key responsibilities:Finance Manager will be a finance partner to the relevant business team. This includes, among other things, responsibility for financial metrics, reporting, forecasting and analysis. This individual will be an active member of the leadership team. The successful candidate will be strategic, analytical, and have the demonstrated ability to effectively manage the finances of a high-growth business. - Perform financial reporting, ad-hoc business analyses, and financial modeling. - Facilitate financial review meetings with business groups and work with business managers to ensure effective finance and cost management. - Work closely with the business managers to drive down inefficient costs and optimize for long term free cashflows - Manage the financial planning and analysis effort, using the key input levers to the business. - Develop ad hoc business analysis and present recommendations to senior management on strategic decisions, and planned future initiatives. - Establish and maintain operating and business metrics. - Facilitate the Business reviews with data analysis and follow through with business leaders on actionable items for improving business metrics over a period of time We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsSalary: . Date posted: 04/12/2024 10:04 PM
Associate Director of Sales (Bangalore Market)
Marriott International, Madikeri, Any, India
Job Number 24062533Job Category Sales & MarketingLocation Coorg Marriott Resort & Spa, Somwarpet Rd, Makkandur Village Post,, Madikeri, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESDeveloping & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members.Managing Sales Activities • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Ensures that a customer recognition program is in effect throughout Sales. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/12/2024 03:29 PM
Associate Director - Ad Sales, HGEC & Kids
Disney Interactive Media Group, Gurgaon, Any, India
Job Summary:About the Role:As the Region Head for Hindi GEC & Kids, the incumbent will be responsible for leading a team of Ad Sales professionals, devising regional sales strategies in line with the national plan, driving teams to achieve revenue targets, and anchor relationships with strategically critical key accounts and agencies in the territory.Context:Star Plus being the No 1 HGEC channel in the country, the quantum of business from every client is of significant value. Disney Kids channels cluster being leader in the genre with 5 channels to be managed, it is important to have a strong resource managing this portfolio.Star Bharat positions itself as a one stop destination for Romance with Love! A source of life, a beautiful feeling, a universal language that cuts across age, gender & culture with this beautiful emotion. The new positioning represents the emotion of following one's heart, aims to encourage viewers to fall in love and express themselves.Key Responsibilities:Strategic / Policy related KRAsCarving out a regional revenue generation strategy for the channels basis market analytics, understanding of channel performance and expectations; and basis this strategy lay the roadmap for quarterly/bi-annual/annual channel sales targets.Work closely with the National Channel Head to create the quarterly/bi-annual and annual sales plan by providing inputs specific to their region (key accounts and their expected advertising spends, understanding of categories etc.)Develop and maintain relationships with key stakeholders within agencies and brands - CMOs, Brand Leads, agency leads so as to act as a thought partner for them to help them bring in efficiencies in their advertising campaigns. Also have direct visibility on upcoming campaigns.Build strategies to strengthen relationships within existing clients and to identify new clientsOperational / Process / Technology related KRAsBuild a deep product (Genre/Channel) and market (clients, agencies) understanding along with economic factors that have a direct/in-direct impact on client spends.Prospect agencies and clients alike to sell our suit of offerings and solutionsLeverage key relationships with clients and agencies to drive high value deals, complex negotiations and identify opportunities to maximise market share and revenue. Map competition (Sales strategy/Programs/Clients) and use market intelligence to develop strategies to maximize market shareSupervise execution of deals and campaign effectiveness evaluation. Manage escalations and conversions based on post evaluation.Work with cross-functional teams internally to ensure campaign success, growth of partnerships and identify additional monetization opportunitiesWork closely with PRS and Operations teams to deliver on deals to exceed advertiser and agency marketing objectives and expectationsEnsure adherence to internal processes and compliance guidelinesFinancial Accountability / Commercial ImpactMonthly/Quarterly/Annual revenue projections for the regionDriving team towards accurate revenue projections and ensuring achievement of revenue numbers within timeframeEnsuring achievement of CPRP benchmarks and high market share by teamAchievement of CPRP benchmarks and high market share by teamDrive team to identify opportunities for additional revenue sources through non FCT avenues - Brand SolutionsContinuously strive to identify opportunities to maximise revenue opportunities in both TV and Digital, through a bundled approachPeople Management KRAsDriving and motivating the sales force to achieve numbers by undertaking reviews and sales funnels, and driving sales processesDeveloping talent and career management by identifying learning opportunities, recognizing and rewarding high performance and coaching and mentoringBuilding a culture of cross-functional collaboration and driving team to productively work across functions (PRS, Operations, Analytics etc.) and resolving escalations / conflict management where required.Managing performance of direct reports by continuous performance feedback, timely course-corrections and working with HR to launch performance plans as and when required. Ensuring similar practices are followed by all people managers within team.Performance Measures:• Revenue contribution• Price / yield• Client Count (Effective coverage)• Coaching and developing teamQualifications:• Minimum Qualification: MBA• Total of 11-14 years of experience with sales experiencePersonal Attributes:• Business acumen• Analytical thinking• Networking• Process orientation• Conflict management• Collaboration• Negotiation and InfluencingAbout Disney Star:Disney Star is a leading media & entertainment company in India that reaches over 700 million viewers a month in nine different languages. Our entertainment portfolio which cuts across general entertainment, movies, sports, infotainment, kids, and lifestyle content generates over 20,000 hours of original content every year.Disney+ Hotstar, India's leading streaming platform, enables us to reach and entertain audiences anywhere, anytime. Disney+ Hotstar has changed the way Indians consume their entertainment - from their favorite TV shows and movies to sporting extravaganzas.With leadership positions in every segment it occupies, Disney Star has been redefining the media landscape for more than 30 years now, anchored on the three pillars of story-telling, innovation and an unwavering focus on delivering to the expectations of our audiences. Join us, and let's continue to inspire a billion imaginations.About The Walt Disney Company (India): Star India has defined the Indian media landscape for more than 30 years, and is one of the country's leading media conglomerates, reaching more than 700 million viewers a month on TV across India and over 100 other countries. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Star India Pvt Ltd (SIPL) , which is part of a business we call The Walt Disney Company (India) .Salary: . Date posted: 04/16/2024 08:36 AM
Associate Director - Ad Sales, Star Gold, SUM & English Cluster
Disney Interactive Media Group, Mumbai, Any, India
Job Summary:About the Role:As the Region Head for Star Gold, SUM & English Cluster, the incumbent will be responsible for leading a team of Ad Sales professionals, devising regional sales strategies in line with the national plan, driving teams to achieve revenue targets, and anchor relationships with strategically critical key accounts and agencies in the territory.Context:Star Gold is our flagship Paid Hindi movie Channel in Tier-1 Market and is a critical part of any client's Hindi Speaking Market plan. It has been amongst the leaders in terms of reach across Hindi Movie channels and has been contributing significantly in terms of revenues. Also, Star Movies & Star World are our flagship English Channels and are the biggest platform for movie premieres, and impacts like Oscars and MasterChef Australia. The role is very critical in achievement of regular revenues, identifying MOTM sponsorships, and monetizing Impacts, as well as having a complete hold over the portfolio / territory.Key Responsibilities:Strategic / Policy related KRAsCarving out a regional revenue generation strategy for the channels basis market analytics, understanding of channel performance and expectations; and basis this strategy lay the roadmap for quarterly/bi-annual/annual channel sales targets.Work closely with the National Channel Head to create the quarterly/bi-annual and annual sales plan by providing inputs specific to their region (key accounts and their expected advertising spends, understanding of categories etc.)Develop and maintain relationships with key stakeholders within agencies and brands - CMOs, Brand Leads, agency leads so as to act as a thought partner for them to help them bring in efficiencies in their advertising campaigns. Also have direct visibility on upcoming campaigns.Build strategies to strengthen relationships within existing clients and to identify new clientsOperational / Process / Technology related KRAsBuild a deep product (Genre/Channel) and market (clients, agencies) understanding along with economic factors that have a direct/in-direct impact on client spends.Prospect agencies and clients alike to sell our suit of offerings and solutionsLeverage key relationships with clients and agencies to drive high value deals, complex negotiations and identify opportunities to maximise market share and revenue. Map competition (Sales strategy/Programs/Clients) and use market intelligence to develop strategies to maximize market shareSupervise execution of deals and campaign effectiveness evaluation. Manage escalations and conversions based on post evaluation.Work with cross-functional teams internally to ensure campaign success, growth of partnerships and identify additional monetization opportunitiesWork closely with PRS and Operations teams to deliver on deals to exceed advertiser and agency marketing objectives and expectationsFinancial Accountability / Commercial ImpactMonthly/Quarterly/Annual revenue projections for the regionDriving team towards accurate revenue projections and ensuring achievement of revenue numbers within timeframeEnsuring achievement of CPRP benchmarks and high market share by teamAchievement of CPRP benchmarks and high market share by teamDrive team to identify opportunities for additional revenue sources through non FCT avenues - Brand SolutionsContinuously strive to identify opportunities to maximise revenue opportunities in both TV and Digital, through a bundled approachPeople Management KRAsDriving and motivating the sales force to achieve numbers by undertaking reviews and sales funnels, and driving sales processesDeveloping talent and career management by identifying learning opportunities, recognizing and rewarding high performance and coaching and mentoringBuilding a culture of cross-functional collaboration and driving team to productively work across functions (PRS, Operations, Analytics etc.) and resolving escalations / conflict management where required.Managing performance of direct reports by continuous performance feedback, timely course-corrections and working with HR to launch performance plans as and when required. Ensuring similar practices are followed by all people managers within team.Performance Measures:• Revenue contribution• Price / yield• Client Count (Effective coverage)• Coaching and developing teamQualifications:• Minimum Qualification: MBA• Total of 11-14 years of experience with sales experiencePersonal Attributes:• Business acumen• Analytical thinking• Networking• Process orientation• Conflict management• Collaboration• Negotiation and InfluencingAbout Disney Star:Disney Star is a leading media & entertainment company in India that reaches over 700 million viewers a month in nine different languages. Our entertainment portfolio which cuts across general entertainment, movies, sports, infotainment, kids, and lifestyle content generates over 20,000 hours of original content every year.Disney+ Hotstar, India's leading streaming platform, enables us to reach and entertain audiences anywhere, anytime. Disney+ Hotstar has changed the way Indians consume their entertainment - from their favorite TV shows and movies to sporting extravaganzas.With leadership positions in every segment it occupies, Disney Star has been redefining the media landscape for more than 30 years now, anchored on the three pillars of story-telling, innovation and an unwavering focus on delivering to the expectations of our audiences.Join us, and let's continue to inspire a billion imaginations.About The Walt Disney Company (India): Star India has defined the Indian media landscape for more than 30 years, and is one of the country's leading media conglomerates, reaching more than 700 million viewers a month on TV across India and over 100 other countries. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Star India Pvt Ltd (SIPL) , which is part of a business we call The Walt Disney Company (India) .Salary: . Date posted: 04/16/2024 08:36 AM
Product Manager
GoDaddy.com, All Cities, Any, India
Location Details:India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our team GoDaddy empowers everyday entrepreneurs worldwide by providing everything they need to succeed online. With 20 million customers worldwide, GoDaddy is where people come to name their ideas, build professional websites, attract customers, and handle their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. GoDaddy is looking for a Senior Product Manager to join our growing Data & Analytics team. We empower over 20 million global everyday entrepreneurs by building innovative capabilities to improve and transform GoDaddy products and customer experiences. We are a dynamic, dedicated, and distributed team that revels in our work, and we are seeking passionate people to contribute to our vision of giving our customers the tools, insights, and the people to transform their ideas and personal initiative into success! GoDaddy product teams lead with hypothesis testing to make data-driven decisions, combining data and innovative software systems, to help other GoDaddy teams provide the best experience for our customers. We are looking for a talented and motivated product manager with a deep understanding of building technology solutions and a passion for data-driven excellence. In this role, you will partner closely with the product and engineering teams across the company to define the requirements and roadmap to deliver business outcomes. What you'll get to do... Partner with engineering and drive the development of pricing platform services from conceptualization to launch Conduct market research and competitor analysis to find opportunities for product improvement and leverage customer data for product optimization Assist in the development and execution of product roadmaps, ensuring alignment with business goals and customer needs to drive business growth and customer satisfaction Define and monitor key product metrics to track the success of product initiatives Your experience should include... 3+ years of experience in product management, data analysis, or a related role Strong analytical skills and ability to interpret customer data, combined with AI/ML experience Profound business sense and platform vision. Can identify new opportunities and is conversant with delivering customer-centric products, services, and experiences Excellent communication and teamwork skills to work with a diverse set of audiences in a cross-functional organization We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us . At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page . GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.Salary: . Date posted: 04/15/2024 10:06 PM
Senior Product Manager
GoDaddy.com, All Cities, Any, India
Location Details:India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our Team GoDaddy empowers everyday entrepreneurs worldwide by providing everything they need to succeed online. GoDaddy is where people come to name their ideas, build professional websites, attract customers, and handle their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. GoDaddy is looking for a Senior Product Manager to join our growing Data & Analytics team. We empower over 20 million global everyday entrepreneurs by building innovative capabilities to improve and transform GoDaddy products and customer experiences. We are a dynamic, dedicated, and distributed team that revels in our work, and we are seeking passionate people to contribute to our vision of giving our customers the tools, insights, and the people to transform their ideas and personal initiative into success! GoDaddy product teams lead with hypothesis testing to make data-driven decisions, combining data and innovative software systems, to help other GoDaddy teams provide the best experience for our customers. As a Senior Product Manager in the GoDaddy Pricing team, you will lead customer research, long-term strategy, feature gap identification, roadmap planning, requirements generation, backlog prioritization, experiment design, product delivery and partner outreach in order to deliver outstanding experiences for our Websites customers. What you'll get to do... Conduct detailed analysis on customer behaviors, market research on pricing trends and use data driven approach to advise pricing strategies and product priorities Lead the end-to-end product development lifecycle, including gathering requirements, defining features, prioritizing tasks, and collaborating with cross-functional teams to deliver robust platform solutions Strong problem-solving skills and ability to strategically define and execute product roadmaps, ensuring alignment with business goals and customer needs Monitor industry trends, gather customer feedback, and drive continuous improvement of the pricing platform through key product metrics Your experience should include... 5+ years of experience in product management, data analysis, or a related role Detailed problem solving and analytical abilities, combined with strong business insight with AI/ML experience to drive product decisions Profound business sense and platform vision. Proficient in interpreting technical requirements and translating them into actionable product features Excellent communication and teamwork skills, with the ability to convey sophisticated business and technical concepts to a diverse set of audiences in a cross-functional organization We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us . At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page . GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.Salary: . Date posted: 04/15/2024 10:06 PM